Various excuses given as to why parcel was not delivered. e delivered to neighbour who refused it" numerous "will deliver parcel at such and such a time" never delivered although a safe place was given "couldn't find property" and so it goes on.
Don't DHL drivers carry phones so if in doubt they can make a phone call. I have never ever known such a bad delivery and honestly wonder where the parcel is as I haven't got it.
Dhl lost my 35 kilo package at first they said they didn't pick up my package or any other package from my house in Oct .. they had picked more than 5 packages each weight more than 35 kilo , i provided my pick up order number .
Next day of new pick up driver assured she delivered to charlotte station she called her supervisor who also assured she got the package , now they are denying that the have my package at charlotte station , trying to get in contact with so many customer service i only get same reply we will get back to you max by 5pm ..
at the end they say file a claim , when i insisted on going on Investgation the answer was i will have to end the call , i know my package with them , its not lost its huge box . 35 kilo or more , i wrote letter on the box , wrapped in plastic…
Twice DHL has failed to deliver fragile packages to my address. Instead, the driver has thrown the packages over a locked fence onto an active construction site. Since the driver would have to navigate mud and debris to get to this fence and the gates for access are padlocked, it is mysterious as to why the driver would do this and how he could claim this was a "delivery," when the address is to a personal residence?
Paid over $100.00 for express delivery and it is already 4 days late and I am not getting any updates or anything.
Worst customer service and worst delivery services. The delivery boy came to my condo to deliver, he just didn’t enter the building . Rang the intercom, and left even though I gave him access.
Now DHL say I need to wait until delivery is rescheduled and no action taken on delivery boy .
DHL is taking care of two inbound containers from Portugal. They promised faster service. They have botched this and now my container is stuck in customs. Below is my last email from earlier today.
Kyle, The part that I do not understand is that no one can provide any answers as to where things stand. So the container moves to customs (which might as well be the black hole in the universe) and we get cryptic messages once a week.
7/28 They show we have 10-15 containers in front of us in line.
8/1 Several days later we get “they have 15 in line in front of this container”
8/8 A week later “ it is in que for unloading at CBD” **I’m still asking exactly what does in que mean?” does that mean we now have 500 more in front of us or does that mean we are next in line?
So I have gotten no…
A SELLER IS SENDING ME SOME PARTS THAT WERE MISSING FROM THE ORIGINAL ORDER, THEY SHIPPED DHL !! MY PACKAGE HAS BEEN IN VAN NUYS CA FOR 5 DAYS, THEY SAID I COULD PICK IT UP THERE, I LIVE 3 HOURS AWAY FROM THERE, THEN THEY SAID THE ADDRESS IS WRONG SO
I HAVE TO DEAL WITH THAT, COME TO FIND OUT THEY HAVE THE CORRECT ADDRESS FROM THE SELLER. NOW I CAN NOT GET AN UPDATE. DHL IS SO SCREWED UP ITS NOT FUNNY, WORST DELIVERY COMPANY BY FAR, I WOULD GIVE A BIG FAT ZERO RATING IF I COULD. INCOMPETENT COMPANY
I was told my package was on hold. For me to call DHL for more info. Call DHL for more info. This what I get from DHL. My package is on hold for 1 to 30 day. Wow great answer.
That the o ly answer I got don't know were or what happen to my package. My last word to DHL. Ya can keep my package by the time 1 to 30 day it will all be rotting FYI is only fruite.
I'm done with DHL bullshit I'm fucken pics ass fuck ya bitch...
I ordered a dress online from Pakistan which just over £200. DHL delivered the parcel and charged me around £86 for duty and vat which out of proportion. I called DHL and after several email and calls over a period of 4 months since October 2021 they apparently resolved the issue and emailed me few weeks back that no duty or vat is due.
Around 1 week back I received a letter from control account to pay £92 as I have not paid DHL duty and they will take legal action. Since then I have been in contact with several people with DHL who confirm on the phone that 1 invoice numbers have been created by error for the same parcel but no one resolves the issue.
I have sending them emails and have sent emails to 4 people and no once resolves the issue. It has caused me extreme mental stress and…
Yes I paid one of your driver's to do my delivery and he keeps coming up with more fees and iv been doing this with him for several months now and he let some lady named Stacy Janet take my package and she said that I needed to pay you all stroage fee of $50 so I did then she said I need to pay $15 more and
now your driver Mr William Taylor is now charging me $15 more to do the delivery listen I paid him a lot of money already wen can he deliver my package I'm about to report this to the police department and press charges on you all for scamming now I don't know wat kind of business you all are running here but it's not right
Vry slow. No contact with support via WhatsApp.
A packet containing my new UK passport was sent via DHL Express to be delivered to my home and signed for. That did not happen. I luckily found the package on the roadway in front of the mailboxes at the top of our lane on my way out.
It appears to have been thrown out by the delivery driver. It could easily have been run over by a vehicle or picked up by someone.
Did not deliver package on time. Did not update via email on time Website tracking lacks way behind
please update your tracking checking system.No movement for my parcel since 17th June 2020.
Ordered Ledger Nano from Paris (France). ) I was not given the choice for delivery option. I was informed DHL would deliver my items. I was given the option to select "signature required," which I did. " I called immediately, told them I HAD been in my house and no one even knocked at the door!
I asked for re-delivery that same day and they agreed. When the time came, no delivery. I called them (DHL) again and after a long conversation, was told they would deliver Tues. July 16, 2019 between 2:45 Pm and 4:30PM.
Since this was a very odd time window, I repeated it several times, wrote it down and posted a large note on my door stating "DHL, please call me when you're…
To, Mr Syed Zulfiqar Hussain, Customer service Advisor, DHL Karachi Pakistan,
Sir, First of all let me clarify I am Mr Sana Siddiqi Not Ms. My brother is still waiting for that package and he has not received yet. Let me clarify few things, My friend Mr Abdul Moid send this package from Sharajah UAE on March 11, The tracking number 5646263114 and he was told by DHL staff in sharjah that this package will ship with 20 to 25% duty and taxes to the shipper which is approximately 3000 pak rupees and now you guys are asking for 16729 pak rupees for Duty and Taxes which is almost double the cost of that package. There is a wrist watch was send as a gift. I am really disappointed the way you guys deal this package in a very unprofessional manner. I am really upset about it and I will report to…
I am an asylum seeker in Ireland, and receive €21 per week pocket money which I use for medical extras. I am disabled. My phone is about to conk out, and so I asked my ex husband to see if he could find me a cheap good phone, which he did, and popped it to the DHL agent in his area to send to me.
He put a low value on the phone because he only paid R200 for it. They said no make it a higher value for insurance, and they in their own writing put in a higher value, way over what had actually been paid for the phone. No matter.
I was upset when I was told I had to pay €25 duty. I have a bank card with only €10 balance and have cash for the balance. The driver comes and says he cannot accept cash, and so the nightmare began. Phone calls and emails.
I am disabled and cannot get to the bank.…
Tracking Number: 8599284245 This package was supposed to be delivered in QATAR but DHL team mislabelled the package and now the package is in USA on hold which is very unfair and unacceptable.
Hi,
I am very dissatisfied with the custom clearance process for DHL Indonesia. I was first contacted by your customer service in Indonesia who told me that my package was being held by the custom, and I have to pay a sum of money to clear the custom. She then emailed me an estimate, which I checked was unreasonably high. So I called the customer service again and told about the duty charge which I think was too high. I was then told that the estimate was based on the assumption that I do not have a tax ID. One of the duty rate, PPh, was quoted as 20%, and the total works out to be Rp, 1,070,000. I was also told if I submitted my tax ID, the rate would be 10%. So I agreed to the customer clearance using my tax ID. By the way, the 10% mentioned was also still to high compared to what I…
I've been waiting for a parcel since the 23rd of december and I've even got express. everyday it hasn't come and every day I've phoned they said that it would be delivered the next day and the next and now it's being delivered Monday when I won't be in the country anymore complete waste of time and money going with DHL very unprofessional first time using this company and will be the last
We have two pieces package under one tracking No, shipped from Hong Kong. When they arrived Los Angeles gateway, it still was two pieces, then the damm DHL lost one piece. You will not believe what they did. For keeping cheating customer, they held the rest piece for two days, and claimed that delay was caused by some reason else.
Finally we found out they lost one piece of the package, and they started deny they received two pieces in Los Angeles gateway. But I have a screenshot of the records. This is too far beyond disappointed. I suggest all the customer, before you doing business with DHL, you need to consider it over again. Be careful.
This is a meanful and ridiculers company I ever seen before.
I was traveling in Europe (France) and needed my 1st hotel (in France) to ship my left-behind item to my 2nd hotel (in France) within a specific timeframe. I paid for next day delivery through DHL and it did not get delivered until 6 days later which I had already left the country.
DHL refuses to compensation or resolve the issue. I had asked for either a refund, or a free delivery back to my home country, which they duly decline. I hope someone here can help me get a resolution and share my story.
Disgraceful service. I have a parcel to be deliver to me since last Friday. I was not a home ( doing what normal.people does-working) therefore a soon as i have arrived home rearranged re deliver for Monday in one of the rymans. When i have arrived there after text message to say "your parcel is ready for collection" wasn't there. I have called DHL and i have been given plenty of apologies and on Wednesday would be deliver to the right place as has been delivered to a wrong store.
On Wednesday morning i have called again to ask about my parcel and i have been promised to have my parcel end of the day at the right ryman chosen by me. Guess what Wednesday evening gone to ryman and nothing there ... has been delivered my parcel to another wrong store again, and is this what i am facing. DHL…
I was assaulted by one of the DHL employees. He was driving Mercedes sprinter van reg. LM13 UPK. The assault happened on Tuesday 5th July 2016 between 1030 hrs - 1100 hrs. I was working on John Bright Street, Birmingham B1, when your driver came and parked in front of some 1100 Litre bins I was moving.
I gestured the situation to him by pointing at the bins and the tug truck I was using to move them. He looked at me and walked into the back of his van. I opened the passenger door to speak with him and he said "have you just opened my door bro, have you just opened my door bro, you best shut my door now bro", I said I needed him to move across so
I could carry on working and he looked at me and shut his door. I decided to move the bins along the pavement since my route along the driveway…
Why are you in business? Multiple packages arrive at destination warehouse on Friday morning. They then sit there until Monday morning. Then you transfer shipping info, ship packages there and i wait even longer. This has happened on more than one occasion. I will use usps.
At least they keep working on the weekend.
DHL didn't deliver my VERY important paid expedited shipment when promised. 1st I was told it would be shipped on 3/28, then on 3/30 or maybe 31 but for sure 4/1. Still nothing! Very unhappy with their customer service and delivery.
Need my shipment by weekend.
My company has paid 695RMB in China for a DHL parcel which weight is less than half Kg. Its tracking number is valid and now once again I have to pay RS1529 rupees in Pakistan for delivery. I looked on the contact us page for DHL and the customer service number is not listed.
Do they not want complaints against them?
We shipped a crate from China it took 1 week to get to Miami and 3 weeks later it still had not got to me in Norfolk VA. That's bad as it was air freight and expensive and priority but it's not as bad as their customer disservice.
Rude, disinterested, liers and incredibly hard to get ahold of. No information, no apologies, no interest, I will never use DHL again. I escalated this but it seems to be a company culture. Never again!
I sent some polo shirts to Nigeria on the 5/5:/15. I paid a fee of £270. I was told by your agent in Barking. I may need to pay a small amount to the Goods in Nigeria. To my understanding, your agent in Nigeria is charging me 86,000 naira.
This is an equivelent of 270 pounds. Could you kindly assist me finding out the reason why I have to clear this goods with that amount. The good sent are for charity purpose.
I sent a parcel to my wife in manila on the 25/04/15 and she still has not received it due to customs clearance in manila I was told that DHL in manila tried to email my wife but that is not the case. This parcel was express it contains textbooks for my son whom he needs urgently, that's why I sent express DHL which is not the case as it still has not been delivered.
According to my information from DHL they were waiting for proof of my wife's residency how can that be the case if she has not been contacted. there are too many contradictions. My waybill no is 6955962263.
Package was not delivered during scheduled time. Instead package was put in hold and not delivered by MISTAKE. When I inquired where the package was, I was told by Stephanie in the Seattle, WA. DHL office that she had no idea what happened and there was nothing she could do. ).
She would get it out tomorrow but couldn't tell me when. I asked for reimbursement for shipping or send it out to me now, the office was open for 2 more hours. I am 2 miles away. Stephanie said there was no solution to get the package to me on time.
I thought this was a worldwide logistics company and this was an express package.
DHL made my day wonderful as I was able to send a surprise gift to my friend on her birthday who stays in California. DHL a global leader in logistics dealing international parcels, express services, air and ocean freights, road and rail shipping, warehousing and distribution, supply chain solutions, International Business Mail, B2C Parcel, Direct Marketing, industry sector solutions and Hybrid or fully Digital Services. If you are ready to grow in international markets and expose globally, get associated with DHL.