Dillards

I have to report extensive workplace bullying and mobbing against some employees that comes from some employees as the bullies.The boss bully is Bonnie from fragrance department, the store manager's friend, who has the capability to instigate others to hate and stalk people who they dislike.They spread false allegations based on their assumptions and the environment became hostile and absurd.The whole scenario is fake and it is accompanied by criminal gangs in order to spot the targets and slander them.This management is a threat to people's identity, integrity and human rights.

Last Saturday, January 20 of this year, I visited, as I do regularly every week. Some employees already recognize me. This day in particular I am going to enter the bathroom, I took my purse and a coat for the cold and entered the bathroom and once the door was closed a man opened the door abruptly, and

yelled at me that I could not enter the bathroom with merchandise from the store. store. I immediately turned around and saw a very tall man shouting so loudly that I immediately got very scared and showed him what I had in my hands.

I was very scared and very upset that this person entered the bathroom without any uniform or identification of being a store security guard. When I showed him what I had in my hands he told me, oh sorry, it's his coat.

My immediate reaction was annoyance,…

I would like to file a complaint against Jennifer the manager at town east mall in mesquite Texas. Upon attempting to return an item, she refused the return and accused me of wearing it.

I had bought this for a birthday dinner and it was too short so I never wore it. after explaining to her she states that I wore it and demanded I leave the store.

I cannot believe a store like Dillards actually hires people like this. I will no longer shop there or allow anyone I know to shop at Dillards.

I ordered a formal gown from Dillards. FedEx delivered an empty box that was crushed and gaping open… Nothing inside. I called Dillards to file a claim which was denied due to the fact that the box weighed a certain amount when it was shipped.

They did not offer to take the matter up with FedEx although obviously, the garment fell out during shipping (due to the fact that Dillards did not bother to put tape on either end of the rectangular shaped box, and the ends were gaping open due to being crushed). Their customer service personnel are horrible… By far the worst customer service I have ever been exposed to in my lifetime.

I am a 64-year-old woman and do not make a habit of filing complaints or claims. This is a one time thing for me, but I will never forget it. These people are…

Please stop selling and promoting hurt and unnecessary cruelty for egotistical and shameful practices. Killing and dismemberment of innocent beings who deserve the right to happiness and a life free from fear and pain is beyond antiquated. We are an intelligent species with inventions beyond the imaginations of our predecessors.

The practice of wearing fur is now considered shameful and belligerent in modern times. We can not continue to accept these practices as commonplace. DILLARDS has a responsibility to show its forward thinking towards a more humane and sensitive future.

Please have serious discussion with your lead team over this very important issue. Please consider the gravity and future responsibilities to our national humanity. Thank you for making a positive change that will…

I stopped by Dillards Domain a few days ago to purchase mascara. No one was at the Lancôme counter (no one ever is). I walked around looking for assistance. The only staff in the area were visiting with each other and ignored me. I left. I was dressed in a T-shirt, jeans, and tennis shoes since I was stopping on my way home from work but I hardly looked like a homeless person that can’t afford a tube of mascara; I don’t understand why I was ignored; it wasn’t like they were overwhelmed with customers.

The next day I went to Macy’s where I was greeted as soon as I entered the cosmetics area. When I got to the Lancôme counter a salesperson came over from another counter right away and rang up my purchase. Excellent shopping experience.

Dillard Women’s Shoe Dept. at The Fashion Show Mall in Las Vegas, NV It was very, very uncomfortable and unethical for Employees and Manager Talking about people Nationalities in front of Customers, the employee Patty and the Manager Norland and some other employees were Talking about racist comments that they won’t help or reach out to Dark skin people and Mexicans because they hate dark skin people like this one (Referring) to ME!

When I was standing right next to them. Not once did they reach out to say,Can I help you! I felt discriminated and disgusted that made me not want to spend my money at that Department store because of the Unethical Behavior of the Employees.

Very very rude manager and sales team spent over 2000$ and this lady Jacky was screaming and having an attitude for wanting to make a return. Need to hire better management, someone with more patience for sure.

We’ll Dillard’s I didn’t know you guys hired racist employees. Well, I don’t know about all locations, but the one in Murfreesboro, Tennessee, is! I shopped at Dillards frequently when I lived in Florida, but now that I went to the location in Tennessee for the first time, I found it very unprofessional and nasty as hell!

That associate name, Miss Brenda, was the worst of them all! Just because I’m black doesn’t mean when I walk into the store with my husband I am immediately followed around the store, but there is no one there to help me locate a dress.

Yet, once I find the type of dress that I would love to try on, Ms. Brenda is literally popping up every 5 to 10 minutes to let me tell her to check on me, but she didn’t help me find that one dress, nor did any other white employee or…

Hello, I like to write a complaint about Dillard’s in this location: Rolling Oaks Mall 6909 TX-1604 Loop, San Antonio, TX 78247 I bought a Dior sunscreen protector for my face at the North Star Mall in San Antonio that is the closest to my work, so on my way home I stoped and got the item didn’t try it at the store because I was already very tiered from my 14th s shift at work..

the next day I wanted it to wear my sunscreen and applied it in the morning, Immediately I felt my face super tight and itchy, I ignored the symptoms and went to work wearing my new $97 dollars Dior sunscreen, I had to take it off as soon as I got to work because my face was so itchy and red.

I really wanted to love this sun protector so the next day was my day off and decided to give it another opportunity like I…

I ordered 2 dresses doing the 65% sale and when I received the purchase the quality and length of the dresses was not what I expected. The dresses from Alex Marie and Tommy hilfiger is trash. It's not right for Dillard's to state non refundable or exchange for an online purchase, because you don't know what you will be getting .

I will never shop at Dillard's again, and will be filing a consumer complaint with the Texas AG OR any agency that will listen. Shame on you Dillard's. I order all my dresses for you all, but never again.

i visited Dillard’s at Hanes Mall in Winston Salem NC. i have never been to a Dillard’s but i have a family member that just raves about the Dillard’s in his home town Memphis, TN. So as strolling through the mall i notice a Dillard’s, i go in not totally impressed by setup but i decide to give it a chance, i walk through 2 areas and

not one associate greets me and my husband i seen a few associates, they also saw us no smile no nothing. first red flag. out the corner of my eye i see a mannequin that has on a ensemble that i must have, me and my husband talk about it he doesn’t like the top but

i love it all so we discussed after a few moments i say i need it all lol. i look over and 2 associates were chatting about their husbands close enough to see us and close enough for us to hear…

I received a gift for Christmas, 2022, and was not able to make a return/exchange due to exceeding the 30 day return policy. I was not aware of this policy. I spoke with Justin the store manager in Mobile, AL who was helpful at all.

I asked him how was I supposed to know this was the policy? It seems that since they are having clearance sales this item could be retuned/ exchanged. There’s no way they have placed all unsold items in storage at this point in the season.

FEBRUARY 15, 2023 @ 8:00 PM DEBRA IN THE JEWELRY DEPARTMENT OF DILLARDS FLATIRON CROSSING BROOMFIELD COLORADO My stylist and I were greeted in the jewelry department directly in this way: "If you want jewelry you'd better make it quick". The associate then turned her back and walked away.

" Your associate then gave us her full attention not to help us find what was needed but to say "I was just trying to give you a friendly hint" It only gets worse from there. Not once did your sales associate offer to help us find what we needed but continued to argue and harrass us into leaving without purchasing the jewelry that we needed.

00 budget for this event but little time. My husband surprised me with symphony tickets and I wanted to surprise him too. I wonder what your training entails for…

To Whom it May Concern

I bought a Top on Clearance ( 60% ) on January 28th, I didn't notice the sign, regarding the comment No Returns after 3 Days; I tried it on on February 1st; didn't fit right. I took it back to the Store in Palmdale on February 4th; Went to the department where I purchased it, I was told by the Clerk, No Returns or Exchanges after 3 days, Should have seen on the sign. This Particular manager for this department ( Kirby ) was called over; I explained the issue, She told me that No returns or exchanges after 3 Days. I explained to her that it's Not wise to chase Customers in these hard times, I was told rules are rules. I was on my way out of the store. I stopped at the Men's cologne Department and asked for the store Manager; The Clerk then Called her Department…

To Whom it May concern

I Purchased a Top On Saturday the29th of January, It was on the Clearance ( 60%) rack; I took it Home, when I tried it on, I didn't fit Properly. I took it back to the store in Palmdale on February the4th . I asked the associate if I Could exchange it for a different top or a Different Size; I was told on Clearance ( 60% ) There is exchange or refund after 3 Days. I asked the Young Lady what would the solution be, I was told You just keep it. I have an account with Dillard; She called her Supervisor ( Kirby ) she came over and I asked her if there is is a solution? I was told I had to Keep it; In these hard Times, you might want to Think That keeping a Customer Happy Regardless of the Issue is a Priority, I explained to her that I have an account there. There no…

I recently visited your Baybrook location and was racially profiled as soon as I entered the store. I was seeking to MSN’s a purchase for a formal event and no one approached me to ask if I needed help nor did anyone volunteer to get a dressing room started for me in contrast to the other customers that I witnessed.

I’m African American and I’ve supported this business since it’s inception and I was appalled by this behavior especially since I had the same experience 20years ago. I think I will reconsider where I spend my money.

So thankful for the Mangager and the other team members, they were fantastic and very helpful. But one worker I believed she said her name was Sheryl, she was very rude. And got smart with a 14 year old. Just felt like I was being a burden for trying to shop there, she was very very disrespectful, mean and just plain hateful.

So thankful for the manger and other team members who made us feel welcome and didn’t make us seem like a problem.

Good afternoo,

I recently purchased what I thought was a full sized backpack. When I received the item I realized that it was smaller than what I would need it for. The return label stated that I would be charged 9.95 if I chose to use it (totally understandable). I chose to drive to one of your brick and mortars and returned what I thought was a full refund amount. I have now noticed that I was charged for the original shipping and this is not being refunded. When I spoke to one of the call center supervisors I informed her that I wouldn't have purchased the item if it was made clear at the time of purchase that the shipping was non-refundable. You can imagine my surprise when I was informed if I would have searched the FAQ's I would have seen this. I have used your online services in…

I purchased a 2 piece swimsuit and only received the top. I have sent customer service pics of what I bought and if they would look at my pics they would see swim bottoms are included. My order number is 675851380.

I would appreciate help as I will not let this go. donna

Told I could return a Christmas gift when I purchased early, then they refused to return, the item was still selling stores at same price, item was untouched and still inside a shipping box, they still refused, I’ll never give them another penny of my money

I ordered some boots and decided that I would just get them delivered to the location closest to my home which would be the Galleria. I already knew that they didn't have the boots at the Galleria so it took them 5 days to email me to let me know that they didn't have the boots at the Galleria I don't care where they get the boots from I just wanted them delivered to the location and

now they're telling me the Galleria doesnt have the boots! I already knew that. I wanted to boots for my birthday and it doesn't look like I'm going to get them. That's why I'm online because they don't have what I want in the store.

I probably won't get the boots because they were already selling out. So disappointed!

I went here to go Christmas shopping and i sadly did not find anything that caught my attention because their sales weren't great sales. I was walking out the store and while walking out the manager and 2 armed police officers had stopped me and publicly embarrassed me in front of everyone in the mall, and accuse me of stealing two pairs of underwear.

They checked me without having the right to do so, and made me empty my pockets in front of everyone and my bag. The public humiliation was absolutely horrifying. I am a Mexican girl who is only 20 and has no need to steal underwear.

I myself work at a bank and have no need to steal and this has never been so embarrassing. I felt ashamed and threatened. The police officers had armed weapons for 2 underwear? this was racially profiled by a…

Being stereotyped. I’m more hurt than anything. I did a return something and I paid with cash and a gift card. The associate informed me that they don’t do money refunds anymore but on the back of the receipt, clearly states that you will be refunded, in the form of tend you paid, including sales tax.

I had just purchased is less than an hour and a half ago, but it was just the way she said oh we don’t do cash anymore. I received the gift card when I go back inside of the store to purchase what I have now needed I overheard another associate to tell another customer that oh it doesn’t matter how you pay that’s how you get your refund .

I am so hurt right now I said I was just gonna let it slide but it’s been on my heart. This happened on the 19th and I am so so devastated. I even called…

In December 2022 I purchased (8) pairs of earrings soe were Christmas gifts and two (2) pairs were for me. I failed to see the 3 day return/exchange and went back to the store after that time because one (1) pair broke while removing it from the pkg.

I requested to speak with a manager (Wayne) who was rather rude. Stating that he didn't have to assist me with the return of the earring that was broken, never worn. Perhaps training could help and increase the number of days (15), especially when a person does not live very close to a Dillard's.

44 refund upon return of two items in two orders. I am hoping you can help by giving me a return authorization for two items ordered at the onset of the COVID pandemic. I had ordered 2 dresses in 2 sizes for my daughters to wear to Disneyland.

Needless to say, COVID hit, no Disney trip and we were heartbroken. I put the box aside as we hoped to get to Disney at another time. We had two family losses because of COVID and I lost track of some things - including the return of these two items While I happily kept one dress in each color for sentimental reasons, I would like to return these two items.

I would love an opportunity to leave complimentary feedback about Dillard's customer service if you are able to grant a one time exception to a return that was missed in the early…

I was returning three Jim Shore Christmas figurines that I had bought for my daughter 3 weeks earlier only to find out that she had the same figurines. I had my receipt, but the sales clerk told me that I could not return any Christmas purchases.

I told her that they weren't on sale and I had my original receipt. She then continued to tell me that Christmas items weren't returnable. I read my receipt and looked at all of the Christmas displays. I then told the clerk that nowhere on my receipt and nowhere in the store did it say that Christmas items weren't returnable.

She then said that she was aware of that but that she tells all of her customers that the Christmas items were not going to be returnable. I told her that maybe she does tell them and maybe she doesn't, but anyway, no one…

I was profiled at Dillard's town center in Jacksonville Florida on 11/28 by "Store manager" Pamela Manning

I realized shortly after closing that I left my cell phone in the store. I then call the store, the manager answered the phone and refused to give me back my cell phone.

I then went to the store, security officer was willing to help. She denied my request. Customer's shouldn't be treated like this. I strongly believe she had access of getting my phone instantly. I believe she didn't help me because I'm black and she just don't care . I am highly upset. I need to speak with someone immediately about this matter!!! I have a backup phone 904 258 0368 w_melynda@yahoo.com

They charged my credit card. I never received the item from focus novelty. It's a scam sight. Back on 10-14. I disputed it. 99 I want it back. That's theft

I bought my daughter a jacket and she only wear one time. She put her money in her pocket but when she got to school she saw hole in the pocket thank god she didn’t lose her money! The lady name Erica was very rude and told my daughter you cut it you cut it make my daughter cry!!

All want to exchange or get my money back ! This is at college station Tx post oak mall!

They sent my mom the wrong order, packed in a box with her name on it, they said she had to take it back her self, she orders because she can't get to the store. They ruined her day, they can't get her what she ordered, they finally said to leave the box for UPS to pick back up, order from Macy's.

Regarding the Dillards Mr. Bingle. You should be ashamed to sell something so pitiful! Mr. Bingle is a New Orleans tradition and you have turned him into a cheap, trashy fair type doll. He does not in anyway resemble the picture posted.

He definitely is NOT worth $40. So CHEAPLY made. You should consult someone from New Orleans that knows and holds Mr. Bingle dearly. You have made a mockery of him. Dillards has really run itself down. If you’re not interested in keeping our traditiion, maybe look for someone who will and sell the rights to them.

Dillards outlet in Ridgmar Mall The manager Ray is unprofessional with employees and customers. I shop at your location about once a week. He will be at the register on Sat. but he is not greeting customers . Only when I asked him who he was because he doesn't help out with customer check.

On Saturdays he also has his children who are under the age of 10 years old, sitting behind the register area. The daughter sometimes helps with the bags. I don't think he should be correcting his employees in front of customers.

The employees are grown adults and Ray should be courteous and professional to others. Please contact me by email when this matter is corrected. Thank you, Mrs. Mendoza

I was shopping with my granddaughter for a homecoming dress at Dillard's in the Boise Townsquare Mall. We were in the Junior dress department. When I went to pay for the dress, a young salesperson was going through a rack of clothing.

I asked her if the register was open, and she said (with an attitude) that they were all open. " I asked her if ringing up a customer wasn't also a part of her job. I asked her what her name was and she immediately covered up her name.

I asked her again and she paused as if to think of a name to tell me. She said her name was Kai. I told her that I wanted to speak to a manager. She took the dress, put it on the counter and told me that she wasn't going to wait on me and that I could just go somewhere else!

I was stunned by this blatant disrespectful…

I exchange a part of Mephisto Sandals. I originally ordered a size 10, they were too small, asked for an exchange for size 11M.

They sent me the sandals.... too small... I went to their website to print a label... was unable to print it from their website, ... but, read their return policy that I could mail it back to them at my cost... I mailed it to the web address: 600 Carnahan Drive,... in Arkansas.

I received a gift card in the mail for $167.75... the cost of the sandals. When I called Customer Service, I told them I did not want a gift card, but a credit on my credit card. They told me that there was no record that they shoes were returned, and that the gift card number I gave them had no money on it..

They were going to see if they could find the return, .. but, I haven't heard a…

Wife was sexually assaulted

Hi My wife is sexually harassed at this hostile environment. Andy the store manager has been letting this go on the last six months an nothing have been done. Am stepping up on the behalf9f my wife that is a employee.

She can’t work be cause the manager andre are say sexual gestures every day she there. I try call the store Andy never there. So contacting u guys because it is getting out of line an now her manager is grabbing on her an now I have to take legal action against this man cause she is scared to come to work.

We 5 women up there willing to testify any him. An other woman have quite an Andy is not doing his job

In Dillard’s today at Carolina Place In Pineville North Carolina, purchased a Vera Bradley book bag, I presented my $10 Reward Certificate and was told I could not use it because I had reached my maximum use. I asked the young gentleman if he could get someone over to find out why it was giving him that message on the register?

Someone comes over just to say, “You can only use your $10 Reward certificate once”. So I asked her, can you call someone to verify that information? She calls someone, the conversation only lasted not even a minute. I still did not get the reason why I couldn’t use my certificate.

I purchased the book bag and I left. I didn’t see any point continuing shopping when I was told I couldn’t use my $10 Rewards Certificate. So how many times can I use my certificate?…

While I was shopping at my Asheville Mall Dillard’s in North Carolina, women’s mainly store (we have a men and women’s) I went to try on some shorts. My boyfriend waited, sitting in the chair provided outside the fitting room in the waiting area, so I could show him what I was trying on.

A sales associate came by and told him he needed to leave because men were not allowed in there. I asked what was going on, which she didn’t not explain. My boyfriend said it’s okay, then proceeded to wait all the way in the clothes section.

While he is walking away another customer calls him a creep. Obviously this is very upsetting as I just wanted him to see what I was trying on. I have seen men wait in the waiting area countless times before.

I said excuse me, the customer ignored me.

Meanwhile the…

77 on my purchases of 8/10/21. I spoke with 2 different gentlemen at the credit card service. They advised that because I had not been charged interest or service charges they could not remove the charge. Being a loyal customer of 40+ years who pays her bills on time & in full, the news was devastating.

They suggested I call Dillard's at 1-800-345-5273. The call resulted in the same responses. As a 78 year old loyal customer who was not aware of the high charges being nonrefundable, I was extremely upset. It certainly took away from the bargain purchases. 77.

Judy Douthit 7710 Hillshire Ln Sachse TX 75048 214-801-7371 Credit Card # 3777 170013 89232

The hiring process was a nightmare. Managers are horrible. The lady that does Customer Service handled everything. Was not paid for orientation was not talked to during it sat with blank screen waiting for Secretary/ Customer service change video. The manager was there and was supposed to be with me.

I think it was my age everyone was under 35 practically I'm 58. I've ran a business and this was humilsting and unprofessional. Really made Dillards look bad Walmart seems more organized.

Dillards is one of my favorite stores but I had two bad experiences from their service. Employees are greedy to make commission and they don't care about customers. I am going to share my experiences.

1. May 5 or 6, 2021 during the Mother's Day, I went to Willow Bend Mall in Plano, TX. Two of their employees had rough conversations about who helped me first in the shoes area. The girl said she asked me first for help. On the other hand, the man said he was helping me first. I was so confused on what should I do. Finally the man helped me and he ordered my item. But he had focus on the next customer because he had to make commission. And top of that he forgot to give me back my driver's license when he was going to look at my license for the address to ship the shoes. I went to the store…

I already wrote a complaint on the Dillards website giving specific details about service. I don't have time to do this twice! Beginning to understand that your company doesn't want negative feedback! your shipping department in Little Rock sucks!!!

I placed an order early Tuesday morning for a blouse for my Mother (Order #624021529). After checking regularly re: shipping, I have received NO notification that my order has shipped. I called the Dillards number (1-800-345-5273 ) to try and find out where my package was and was told that it had not left Little Rock for shipment to USPS. This is ridiculous!!!

It takes 55+ hours to ship an order??? I am a LOYAL Dillards shopper, and I find it appalling and disgusting that your company cannot be more efficient in getting a customer their merchandise. Someone should be made aware of the issues that control shipping at this location, and the inefficiency that results from that facility.

I am quite surprised that your company would allow such disregard for your customer's satisfaction and…

Why is it that all these americans looking and needing a job and here i go to dillards to apply and not one white person works there...this is located at the dillards in tucson az park place mall

My concern is that during this time of Covid-19 your employees was out on furlough without any letter of stating for example ( Due to covid-19 our store will be closed until further notice) , Parks Mall in Arlington, Tx. a letter or email, text would be helpful IN particular my wife since she is an employee there.

Most of the issues can be resolved with a letter or something in order to make simple arrangement's. while upper management still have income we are now down to one income which is mine, arrangement's cannot be accomplished without some form of letter or statement as to why Dillard's is closed.

Last week I bought a pair of pants for $89 and a blouse for $45, plus the tax involved. I took them home and tried on the pants, however, the waist would not stay pulled up and I wished to return them with the blouse that I bought that matched it.

However, when I went to return them they refused to give me my money back, quoting that the tags were not attached anymore and that the pants appeared to be worn. I did not wear the pants other than to try them on.

They not look worn and there was nothing wrong with either garment. I have been a customer with Dillard's for over 45 years, buying most of my clothes there and have never been treated so poorly.

However, I will never shop there again and we'll make sure that everyone I know doesn't either! I spent good money on these garments and…

Just went into the Dillard's in North East Mall, NRH, TX. Was rudely greeted by a girl who clearly didn't want me in her department to begin with while I was browsing in the NYX makeup section. " would have sufficed she turned it into a forceful question.

She seemed really pissed about something. " Ok. So I pay then she starts with treating me like I'm an idiot asking if I know the difference between eyeshadow and lipstick! I'm 23! I think I have a very broad and knowledgeable idea of what makeup is and how to apply it!!!

She really dished it out to me and I'm once again reminded of why I don't come to these pretentious places. I'm not going to be petty and say I will never shop at a Dillard's again but it's recommended that you go in with your defenses fully raised because workers here…

Had an associate "Robert" (tall black hair) the other day be completely and incoherently rude to my wife and I. We gazing sections of the stores looking to find an outfit for our date night when Robert came up to us and asked if we knew how expensive these clothes actually were.

We explained to him that we were looking for a nice outfit for my wife and he gave us such attitude and problems about being able to assist us; it seemed as if he didn't want to be there at all. The whole time he was making remarks about how it appeared we couldn't afford it and we should look elsewhere, despite me carrying a wad of 100's around in the plain open.

I am very disgusted at the way this employee made me feel and Dillard's for not being very welcoming to their customers. I have been shopping at…

I made some purchases on Dillards Canton Belden Village through the phone in August. At that time, there was a gift with purchase on Estee Lauder. Before I made the purchase, the associate promised all the gifts for my purchases.

However, when I received the packages. Most of the gifts were missed. They didnt put what they promised into the package. they were so perfunctory and said I would receive the rest of the packages later. After continuously contacting with them for more than 2 months, I still didnt get my promised gifts.

So I returned all the products without gifts by paying the shipping cost on my own. But they didnt return them and reshipped to me!! It was so disappointing and their behavior was disgusting!! They were cheating the customers. When they need sales revenues, they…