DirecTV

I had an appt for 12/26 I had to change it when I called the rep gave me 01/02/25 said techs only come to my area on Thursday's I said okay between 8-12 so My husband has been sitting home waiting and NO ONE SHOWS - its now 130 and I call the # I had to check on my appt and the agent said that the tech's don't work the day after a holiday if that's the case why was my first appt and

second appt scheduled after a HOLIDAY between 8-12 He said he was sorry about the inconvenience. That is easier said than done since he is self employed and had to take the day off today 1/2/25 to wait on someone who didn't show nor did anyone call or email us to let us know.

I am very upset that your agents would have let this scheduling issue happen - so the agent told me he could get someone to come on…

Underhanded I have been with directTV for almost over 10 years, I signed a 2 year contract about 10 years ago, I almost cancelled last year, and then a rep called me and offered me a promotional price for a year and he said there would be no contracted time just a discounted price for a year.

So I took the offer, Now a year later I cancelled my service after being with the company well over 10 years, and I see an early termination fee of $420 there is no reason I should be incurring this charge. I have not updated services to add new channels or anything in several years.

I am on the line with a rep and he is researching, he is saying that since my equipment broke, I unknowingly was committed to a 2 year contract, so what I am hearing from direcTV is that the equipment broke and they…

I had DirecTV for many years. Canceled it. The Win Back Department called me up and offered me a great deal.

However the deal that they offered is not available in my area. After being on the phone more than 7 hours at a time and multiple Associates.

Finally got it fixed with the Loyalty program people.

However DirecTV never worked because of error code 721. 5 tickets were opened and escalated to get the technology fixed.

Finally a lady named Lakeisha helped me in zeroed out my bill and we canceled DirecTV. Now I receive a bill for over $300 for something I never received.

Would give negative stars if that were possible. Made timely return of device ($130) but never received refund. Bought device on 8/26. Credit card shows charge. Device didn’t work and after two hours of customer service chat dt had me return it and sent new one. New device mailed 9/14. On 9/28 did two more hours/ of chat culminating in rep having me access through app. When I asked how to return device rep said I could not because had to be returned within 14 days and the time runs from March 2023 when I first established service. Finally convinced rep that this could not be true and rep said yes return it. Dt rep then telephoned me telling me to be sure to get it to post office same day because was 14th day. Did this. My account shows Dt deleted device from my account 10/05.

Here’s where…

I call about cancelling my service due to the fact that I lost my employment and I needed to stop service I was told I would still have to pay for the months I still have left on my contract I was told I would receive a $200 rewards card which I never received from them and they don't want to make it good to me about not getting it I feel that this is just wrong for this company to be like that I will never return as a customer again take my advice don't go with this company

They took away my local channels and continue to charge for them full price. Disconnected my service.

I am sick of my local channels being blocked. Will not tolerate this much longer.

I have been a customer with AT&T and DirectTV since March 2023. Ever since I have been a customer I have had to call AT&T to resolve an issue with the technical support or regarding my bill. This month I have received a bill stating that I have a past due amount of $28.85. As I previously stated, every month I must call for customer service to make payments, which is what I did last month, so I am baffled to understand why I have a past due balance this month. While I was speaking with the agent there were adjustments made on the bill, and all of those adjustments and many more are reflected on the first billing statement I have received. Yes, I have received two bills with different amounts due.

I am requesting your assistance regarding these issues, as I have become exasperated with…

I'm seeing too many homosexual movies on DirecTV and it seems you're promoting transgender and homosexual lifestyles and you Suck like many of your liberal associates. In short, your programming probably supports the majority of sick unAmericans so you suck money off them. I rate you at -5 for my experience.

I'm paying over $200 dollars per month and I can't even get local channels. You guys have nothing but excuses and no solutions for the paying customers

They aren't doing anything to get the channels back on the air, fox,channel11,news nation,cw, been a customer for 25 years, i.m for one done ,,,, going to cancel, and go to streaming service, get your shit together and get this done

Customer service= I do not understand why put on hold so many minutes, just to make an appointment. TO ME, it a seemed the operator was answering lots of calls at one time. How long should take to look at appointment schedule and make the appointment, seconds not 15 minutes.

AND first representative did not seem to know how to work your systems. Gave wrong information and assured me I had an appointment for repairman to come NO show and looking at 'appontment' no appointment schedules.

WAS referred to person after person,, having to repeat the problem every time after representative assured me he was taking notes.

I am having a really time with the lousy customer service. thanks Gayle Cooke, # 261751006, Eufaula Oklahoma, 580 695 4860

3 service calls to reposition dish at my condo Dish needs to be moved from roof to pole mount. The first 2 guys no speak English and had no equipment and refused to go on roof . The 3rd I'm still waiting on and roofers need it moved today

It has been several months now without NBC channel and it is one we use a lot. We are getting into football season and need NBC. This has been way too long without - should have settled it. I'll give you one more month and then I will look for another company that has all the channels I want.

Channel NEWSNATION STILL UNAVALABLE STILL!!! UNACCEPTABLE. Now i continue to have pixelated pictures while watching my tv the past few days. whats up with that?????

Tired of you removing channels every year.theres not much notice either.you always seem to remove the most popular channels.you need to settle this issue once and for all.your local competitors aren't having to remove there channels.if I will be changing companies if this continues and I hope others do to

I and in Denver. A great percentage of the time I watch DirectTV daily is the morning and evening news. Channel 2 (WGN) and channel 31 (Fox). You have had a dispute for a month now with these channels. I have a contract with you to provide them to me. Will I be getting a discount for you not providing these services? This is between DirectTV and the Broadcaster. If it's not resolved soon, I will be looking for another provider.

Bottom line, we have loved DirectTV since switching over from Dish Network. But frankly, this is the exact reason we switched. Please resolve soon.

27 over due difficulties have made us have set backs rep and 1 on June 15 pay 240 Must agree 226 will be called in on July 12 arrangements were completed and direct tv stated that to me to be told I’m always with past due is caused by trying to work out our finances I always call monthly to discuss yes my continuous past dues I try and

try to work with direct no disconnect was told to me on July 12 due payment should disconnection be done when I try past dues etc I’m a long time customer never had rep misinform as it was this evening 9:00 Pm Received no disconnection notice I would of called immediately I feel mishap Conversation this evening was unsatisfactory rep wasn’t understanding my last conversation on 6/15 paid 240 it’s been difficult to pay entire due amount 5852641529 need to…

Directv has removed ABC network. Again playing games with its customers. I am a very long time customer and I am sick of this. I am going to find another cable provider. Your fees are extremely high and not worth the money. Restore this channel immediately.

Sunday 07/02/2023…..”SNAG” of the station WHNT NEWS..not being shown…this is unacceptable …figure it out And get it back on…

You suck get new satalites or get said.

Yet again no rain or clouds court cam ect records one second said delete.need a class action lawsuit to hold you accountable,this is B's buy new satalites at you're expense.god knows you have the money,been fucking people a long time.they do launch from fl,get rid of 1960 shit.nowwwww

Local channels fading out and in, sound too

False advertising rain clouds B's.power outage 26m reboot.you have the $ get new satalites before I out in a class action suit.fucking rediculious record shit like 1m you have to delete.bs using 30yr old technology and fucking your customers.

Straight garbage you record a show cuts off before the show ends no matter if it's live a TV show that cuts off at a certain time or what it is it's bull crap and we're done with this streaming crap 15 years with AT&t we left y'all because of your prices and we're about to leave is streaming DirecTV crap we already left the satellite he should have never signed up for this straight garbage

)!! After several attempts to correct with live persons, I requested a service call.. Because I cannot remember my Password (8yrs ago) also pay the$100service fee my request was denied, refused. Why can't I get a service call? Why am I paying a High bill When I'm NOT getting service? AQUARIUM

I have had the worst experience with this company than any other company I’ve ever used. I have had to call every single month to dispute and argue with customer service about overcharging me. 00 a month. 00 a month, and after a 3 and a half hour call, I was told on text messages that I didn’t matter and for the person that was dealing with me to ignore me and transfer the issue to someone else.

I spoke with 9 different people in different departments and still never got anything resolved! 45 for my next bill, and I won’t pay it. I WILL NOT PAY IT! I’m tired of having to take time out of my day to call every single month, to get nothing accomplished.

I am filing a complaint with the FCC and I am going to blow up social media about how unprofessional and disrespectful this company is.…

The I can’t set my password. I’ve tried multiple times. I forgot my password. Now I’m having a hard time. So I can watch tv

00. 00. 00. When I AGAIN called customer loyalty, I was given the same lame excuse as the month before. That it was reported after the period end date. Which was EXACTLY what the rep said the previous month. I was lied to and deceived, and cannot, and will not pay this outrageous bill amount.

Direct tv is NOT a customer oriented company, I expect my service to be cut when I cannot pay . I whether ATT retaliates, or not, I will express my opinion and experience to every local tv media station informing the public of what they can expect from this company. +

I had a technician that did no troubleshooting to fix the problem. The only fix he offered was to replace the box. He then left the box here for me to return with no return labels or box to put the old receiver in.

I was on the phone with DIRECTV again today for 25 minutes to have a box main to return receiver. Very unhappy with this process. How should a loyal customer like myself be compensated for going out of my way?

I've been a LONG TIME customer to Direct TV, and my latest experience with my last 8 calls over the last month has been horribly atrocious at best!! I've not been one to complain as a Christian, but this has been impeccably atrocious!

On top of that my request has resulted in "the opposite " of what I requested! It doesn't help that Direct TV has many reps that are NOT fluent in the English language with very limited knowledge of Direct TV distinctive.

Should I not get a "Senior representative " to call me personally and address my concerns that "nobody" seems to be able to answer I will seriously consider ending my service with Direct TV, Thank you, Ivan Bleyenberg, 616-516-3298

They suck cannot follow directions and keep rescheduling my repair appointment times. Never calling or updating me.

Most of the time I don't have TV svc. Get msg that "no internet connection " when in fact I do. Was told to get up and reset the box. I'm paying for service that I don't get. Live in a 55 and over Community and we all have the same problem.

a customer for 30 years who wants to upgrade my equipment. After countless hours on the phone and multiple missed appointment I AM DONE. YOU ARE SHIT don't desire my business

I'm writing a complaint about Directv for failing to credit back my credit card and disconnected my service for non payment. Directv claim my account was credit with in 24 to 48 hours later, has not received the credit here it is almost 3 weeks later still no credit to my account

After trying for a few days to get my DirecTV bill, on 5/18/23 was the absolute worst service I've ever received. I stated right away what I was looking for. I was transferred. I was transferred to a total of 7 agents despite telling them right away all of my information and what I was looking for.

I took screenshots of each agent's name. The agent's were: Keerthika, Joyce, Amartyan, Ran, James, Remi, and Joshua. I had had enough and them to fuck off that I was done and was going to look into other service. I apologize for the language, but 7 agents, 6 wrong department transfers, a hour on chat, tried getting bill for a few days now, it just got the best of me.

That I found this absolutely unacceptable to be transferred 6 times all to the wrong department especially when all I wanted was…

I first called regarding a technical issue with pairing the remote to my TV. The problem was resolved in that the instructions were confusing. It says to press the mute and enter keys. I was pressing the mute and select keys instead.

I suggested that the on_screen instructions be modified to help the customer distinguish between the select and enter keys. The technician responded saying that they have made that suggestion numerous times but are ignored.

I discontinued my Direct TV service on April 28, 2023. My account number was 28396495. I was told I would need to return the leased receiver by May 19,2023 in order to not be charged a late fee for the equipment. I was also told I would receive a box and pre-paid mailing label in in the mail in which to return my receiver. I waited 3 weeks for the box and label. Then I started calling customer service. I have called 4 times.

-I spoke to one agent who told me to take my receiver to Fed EX or UPS and they would scan the receiver and generate a mailing label. I went to both a Fed Ex and a UPS store and they told me that the information I had was not true.

-I was told twice that a box and pre-paid mailing label would be sent to me in the mail. I have not received a box or mailing label and…

I have three recievers, one of witch only works when it wants to. I have contacted cust service to replace, went through all the testing only to be told they will send a tech that will cost me 95 bucks. S.

i switched to a different reciever and it works fine. Its is the reciever that DIRECT OWNS and sure not paying to have somsone tell its the reciiever. I have been a customer for probably over thirty years and this is what i get.

I told the girl , im guessing in India, forget it i will be looking into Dish. I really like direct but being a senior citizen, dont need this..

Called to report issue with my service..Rev or whomever was on phone insisted on running through their script asking same questions over and over ..I used to do the troubleshooting for dtv service I know it needs tech to realign dish..Rev wanted to continue with the 50 questions told Rev wanted to speak to supervisor was refused indicated will help schedule but only after all their troubleshooting questions were done...after still refusing a supv Rev scheduled tech for may 5th...indicating that was the soonest..worst customer service experience in a long time

My husband and I are former customers of DirectTV but canceled our subscription in early February and returned our equipment on 2/23/2023. Since then, we have received 3 -4 calls a day from DirectTV trying to convince us to return.

I have told several of your representatives we have no intention of returning to DirectTV and have requested that our name be removed from your calling list, to no avail. The calls are bordering on harassment, and we strongly request one last time they be stopped immediately. Thank you. Barbara Engen

When we started with DirecTV back in the late 1990's, their customer service was the Gold Standard. They were the hands down best! Nowadays, they are amongst the worst customer service providers I've ever encountered. It is inconceivable to me that Spectrum would go on to have truly good and efficient service while DirecTV can't even tell me what boxes I have on my account!

They claim I have 6 active receivers on my account when I only have 4 tvs! Then they have me walk around the house going in to my TV systems to tell them what boxes I actually have, as if they can't access that data themselves.

That's AT&T industry-leading technology for you.

Also, their billing dept rep said they automatically add a Customer Protection Program to one's account when service is added or changed,…

Directv reached out to me with a good deal for my tenants. But they did not mention that if I went with their services. My tenants would never be able to have their own service if they chose or would be able to get internet connection.

If I made it to where none of my tenants would be able to get their own Internet we would lose tons of business. This is something that should have been mentioned and we had signed a contract and now.

They are making us pay thousands and thousands of dollars for something. We don't want because it would affect our business negatively and I would have never signed up for something. Like this if I had Known that the intentionally did this I believe to monopolize and they will not work with me and getting it resolved all.

They want is to make money they do…

Hi

I am a little frustrated and would like some support.

I have been a member for about 16 days. I did not use the services and decided to cancel. They gave me a box that I did not need or use. When I called to cancel the service, I was told I had to pay for it. I should have called on Friday. Today is Monday. I think this is unfair to your customer and I would like to speak with someone manager or higher about this,

I just recommended two friends to use this service, although I did not need it. At this time,

I hope That someone can help me. I would hate to tell people not to join if this is how you treat people. I recommend my friend cancel since she only had the service for five days

Thank you

We were lied to by sales who said adding a lind would be an additional $7/month. When bill arrived, we are being charged $17/month additional for an "upgraded" receiver which we never asked for. Once they have you under contract, customer service disappears!!!

Direct tv commits willful and intentional Fraudulent billing kn owing it is fraud but says don't worry we will issue a credit. We don't want the fraudulent billing and we don't owe them an interest free loan. c. c. or your local police department then they might listen Then go to a different Carrier.

Direct TV did not show the last inning of a Dodger game but instead played the commercial break screen (no commercial) When programming resumed it was just the commentators. Dodgers Diamondbacks April 8. Outrageous!

Have not had access to KRBC NBC Abilene, TX for months. Missing some of my favorite programs. Will the issue be resolved in the near future. I am paying for a service but not receiving it…very frustrating and definitely not customer friendly.

Please take the login on my screen that says urgent info,ch 90its very distracting and annoying!

My box was working on April 2,2023 and it recorded and purchased several movies. I noticed and call the customer service chat and was directed to call in. I was on the phone for hours. And the customer representative said it 's my fault and I must paid.

She seems that all was which in minutes. I didn't watch these movies. She didn't really care. I got pissed off and told her to just get off my phone, cause she was just going back and forth. She called my phone several times after I was done talking.

I wanted to speak with a supervisor. She put me on hold and came back to the phone pretending to be a supervisor. Every time I called in I got her. So I'm going to cancel my service...