DirecTV

BEWARE!!!! My service was disrupted back in September when a storm hit. I called a couple of weeks later for a repair man and they said he’ll be there Monday. He didn’t show up so I looked at the appointment and found out that it was scheduled for 13 years in the future on Monday.

I was never able to get anyone out to do the repair so in December I finally got frustrated and turned off my service. They sent boxes to return the equipment but I have been waiting all this time for them to send the shipping labels.

I have called so many times and each time they assured me the shipping labels are in the mail. Now they are sending me to collections for the bill for the equipment. When I call to discuss this the automated message tells me that I have to pay my bill before they will talk to me.

I called about my direct TV box making a humming sound and was told to unplug it. After doing so my service did not return to my tv and I was scheduled for a service call today. My husband stayed at home all morning waiting but they did not come.

When I called my service had been rescheduled for April 8 which is another week and no explanation as to why. I will be without service for almost 2 weeks. This it totally unacceptable service!

Please take off the logo that's been on my screen for 3 days saying urgent info,,ch 90, all it is is an upgrade its hard to watch TV with this on my screen! Thanks

I have had direct tv over 20 years and find this service experience not only unbelievable but unacceptable.

It was suppose to be a service call to resolve a tv intermittently shutting off during a show.

Tech 1 shows up yesterday, 3/27, no name badge, doesn’t introduce himself, says from direct tv to trouble shoot. I ask his name he does not give me one.

I call direct tv and they confirm a tech is in sight. He is here over 3 hours, confused and calls direct tv for help 4 times from my living room. Finally he decides to replace receiver with a new one. Why I do not know as new receiver was same as old one.

Unbeknown to me when he does this he has just taken all my saved programs with him in the old receiver. He does not mention that bit of information.

At that point he said to leave my…

Signed up for 5-day free trial. Contract stipulated service could be cancelled online anytime. Tried to cancel after 3 days and impossible to do online.

First it was difficult to log in. Then once that was resolved I couldn't cancel without giving a reason and then either chatting with or speaking customer service. Tried to chat but feature did not work. So I called and was mildly pressured to keep service at a reduced rate.

All tolled, I spent about an hour online and on hold trying to cancel. Obviously a ploy to entice people to subscribe with a free trial, then make it difficult to cancel. They make it seem like cancelling is easy.

If they don't like it when people join free and then cancel before the trial is up, don't offer the opportunity to do so. I hadn't realized Directv was a…

I have had AT&T DirecTV for many years and I am very sorry that I have this service. It seems that every month my bill goes up and when I need service I don't get the help that I need.

Yesterday I purchased a new larger TV and I am unable to connect it because it is saying that my Wi-Fi is not connected and there is trouble with the internet. 00 dollars!! I pay my bill of over $200 every month and I don't get service when I need it?

) I am a senior on a fixed income and $99 is more than anyone should have to pay. Any service that is needed should be free. It seems that your company only cares about money. There are also times when I have no service and there is never a refund for no service.

Because of your bad service I am having to return the TV and stick with the smaller one. Believe…

For most of my day I turn to channel 853 and listen to the nice music and most of the time the info on the tune is correct but now I am noticing that the tunes and the wording on the screen is fully out of sync. Hope you can arrange this recent fault to be corrected. It is rather annoying to not be reminded or informed of what I am listening to at the moment Thank you in advance

I am so frustrated with the closed captions on Direct TV. The words ususally lag whay behind the spoken words, and then disappeat before I can read them. Some time s they are ahead of the voices, but again disappear too fast.

And what is the reason that the direct tv CC are yellow? I cannot read most of what's u[ there.

When I purchased my direct tv service I specifically explained to the sale's agent that the service was for an airbnb home I purchased out of state and that I needed all billing and other information sent to my primary address which is already an existing at&t account. When I claimed my special $200 reward offer I immediately called the rewards center to have them mail it to my primary and ensure it would be done.

They explained to me they could not do that and that I needed to call customer service. Customer service kept me on the line for over an hour an essentially told me even though the sale's agent messed up they couldn't remedy the situation.

I needed to go to a different state and get the $200 reward that will be sitting in my mailbox while many renters come in and out of the…

I requested for the first time a change of PAYMENT DATE, so it is on the day of my direct deposit from Social Security.

We are good customers, pay on time, but this request was DENIED.

What was offered was to change the date ONLY IF WE ARE AUTO PAY. I don't trust that.

I am not pleased. If I arrange monthly payment on my Social Security date they will charge me an additional fee!

Reconsidering the entire service at this point.

Glorianna Cordova

) I called that number in February 2023 and was informed that it was no longer in service. Instead I was advised to call 800-531-5000. Our 12 month $30 discount had ended and I called to request a replacement discount which we have done for the last 22 years.

In February 2023, an agent, "Judy" reinstated our discount, but somehow she managed to totally change our programing. We did not authorize or ask for any of the changes that were made!! I did agree to the HBO and Movies X-Pack offer not expecting to be billed for the month of February.

This was never explained, not would I have agreed. I have never been billed for a "Free" offer until now! Instead of a $104 March bill,…

While in completely satisfied with the TV service I am very unhappy with the unsolicited phone calls I get to try to get me to upgrade. Your people call when people are at work. They do not stop talking and will not take a polite refusal.

Today, while in an important business meeting, I get a call. As the phone indicated it was Direct TV I assumed it was an important call (reference service, satellite repair, or billing) it was just a stupid sales call. Please STOP calling me with this nonsense!

I have been a good, loyal, and long term customer of your company, but I assure you I will change service if these interruptions continue.

I have had service for one year. My bill went from 85 dollars month to 160. That's rediculous to say the least I would of never agreed to that. You lied. I'm on disability .. and a veteran of the US ARMY. On fixed income.

I've called twice to try n solve matter but was routed to Indonesia or Philippines that could not be understood for their lack of English. Both times they told me they would transfer me to supervisor. my time is more valuable than to sit on a hold for someone who oblivious dont care ..

now I will try n stop service n you will threatened to sue me for breech of contract. im contacting the FCC. the BBB.. aggrevated in Missouri. Tim Deason

On Friday, March 3, 2023 there was a rain/wind storm in Florence, Kentucky where I reside causing a power outage which resulted in the loss of my DirecTV service. On Saturday morning, March 4, 2023, I was on the phone with DirecTV for nearly 2 hours trying to rectify and restore the services of Direct TV to my TV to no avail. m.

as I have to work and can't sit around for 4 hours waiting. m. m. came and no one showed up or called. m. Once again, nobody showed up or called. m. m. came and went and once again nobody showed or called!

I left my home to go to work at 9:35 because I cannot afford to lose my job obviously. I was on the phone with customer service from 9:15 until approximately 9:45 with the CSR telling me she was scheduling ANOTHER appointment for me.

After all that time, I…

My name is Elizabeth Glenn, I have been a customer since 2020. I tried combining my bill December of 2021 and I was promised that I would see the discount in 1-2 billing cycles. That was not the case and I did not get it successfully combined until May 2022. I was promised a $70 discount on my entire bill as I combined it, and yet no one can seem to find the discount, the notes inregards to my account with the promo. I have been fighting with your company and been called a lier, stupid, and treated as if I do not know basic math. I was told in January that the combined billing no longer exists, and then in February I was told that was a lie that it is still around.

I do not appreciate this kind of treatment from not only your customer service reps, but also your supervisors. It also does…

My mom is almost 90yrs old and she doesn't have internet and don't want it she only gets the local channels and christian channels but now there taking away most of her local channels and fox channels her bill keeps going up and no other channels are being replaced so what are they going to do about it every one we now are closing you out so are we going to get more channels or are we going to close you down too

BRING BACK OAN AND NEWSMAX!! Instead of broadcasting Newsmax, you broadcast a message saying DirecTV always wanted Newsmax available to your customers. I bet you wanted OAN available to your customers as well. Greater hypocrisy is difficult to imagine. You should be certain that millions of your customers deplore your engagement in censorship. com.

For the rest of my life, if I can avoid DirectTV, I will do that!

On phone for almost 2 hours trying to resolve hbomax problem w/o success. Transferred twice and then back to original overseas call center. Terrible connection and they then asked to call me back, hung up and wonders upon wonders, no return call. Problem still unresolved.

Would have rated ‘0’ if possible

I've been with Directv/ At&t for over 5 years, paid my bills on time no issues. ok whatever. For the month of November I only received a bill from AT&T. I call and speak with a representative who is says they are separating and he didn't know when but that I would receive a bill soon.

I paid the AT&T and went on with my life. Next thing I know I receive a bill for $256. I think okay I wasn't expecting it to be that much but I set up the payment arrangement. Then today I receive a bill for $416. I'm like woah!!

I call directv and of course get tossed from person to person. I ask for them to at least remove the late payment fee since the error of them not sending the bill as they should have made me become behind with their bill, yet I get no concern from not one representative.

I then…

I contacted ph# 888-388-4249 today to inquire about a late charge fee on my bill. I spoke with. "Sam." I tried to explain the issue and he kept interrupting me and would constantly raise his voice at me. I became frustrated and began to raise my voice as well as he kept interrupting each time I would try to speak. He was very condescending and treated me like i was an idiot who didn't know the difference between getting billed on the 24th or 25th each month as he stated more than once they were two different dates. I asked him for the opportunity to speak with someone else but ihe just kept on talking and ignored my multiple requests.

I asked him how I could go about in filing a complaint against him as I was dissatisfied with his poor customer service and he said I could call back or…

Scammers, paid my bills every month, extra charges added for some channels I never ordered or received they turned me off because of this bogus extra charge. A couple weeks later they offered to start my service out at half price first month, I paid and they said my service was turned back on but they lied and never turned it back on even repair department played along saying it would right up piers

I have received a letter that informed me of the refund I was supposed to get due to service disconnect. When I called about two weeks ago to inqure on the refund, I was promised the amount to be sent to my address in the form of the card.

However, weeks went by, and nothing. When I finally called again to customer service, not only did they made changes to the initial amount, they have made me wait for almost an hour on the line to resolve basically nothing.

I have not experienced the worse customer service in my life! Basically, if I do not call again, my refund won't be issued, or they will provide me with all kinds of excuses why is was not or would not be issued!

I called to get service for myself and brother, we live the same apartment building 2.21.2023. At each step, I was Transferred to another Person, who nothing of why I called. The First call, I gave my personal Information and was told, They could not tell me how the total cost Taxes & Fees, (what would my Monthly bill be). I spent an hour in 4 transfers, the last agent said I needed my Apartments permission, to connect to SATELLITE DISH on our ROOF. My management said I did not need it, the Satellite was for all Tenants use and connection. I still do not have service.

612-377-4197

2323 26th Ave North, #110 MPLS, MN 55411

I was promised HBO Max for 3 months when I subscribed to Directv Stream. I have never been able to get HBO Max. I have 3 Fire Sticks, two of which are on LG TVs. After working fine for two months with the Directv Stream app they no longer work. I bought a ROKU.

The app doesn't work with the ROKU either. I'm paying for a service that I can't get on two of my TVs. I have been on the phone with tech support for over 6 5 hours. Totally disgusted with the lack of service and support.

Can't speak to a supervisor in a timely manner (36 hours). Horrible, horrible, horrible!!!!!

It has been MANY months since we have lost the FOX station (locally KLRT). Have missed the World Series, various programs, and of course football games. latest has been the super Bowl. I scrounged around with my ROKU and finally was able to watch - unfortunately it was in Spanish!

When is that channel going to return?? You could get rid of a lot of the shopping, porn, and various unsavory channels so that you would be able to afford to bring back this channel. With so many options out there, it might be that you will continue to lose customers.

I hate that as we have been a customer for many years BUT this is ridiculous! I know there was a similar problem with DISH but they got their back on line in a short period of time. Please help!!

Thank you for your time!

I am tired of speaking with representatives from overseas. They don't understand English very well or intrepid basic information. How come we don't have a direct connection with customer service here in the US. I am always having issues with Directtv representatives from overseas.

Is it possible for Supervisor from the United States to give me a call. Please I have a problem with my bill.

Nothing to watch anymore especially on the weekends! If there’s tons of law and order episodes why are you playing the same ones over and over? A hundred channels and nothing new

I demand that remove FOX from Direct TV!! Tell America that you will not support liars by removing them permanently!! THEY LIED TO EVERYONE ON PURPOSE!!

REMOVE FOX FROM DIRECT TV TODAY AND SEND A MESSAGE THAT YOU WILL NOT HELP PROMOTE LYING!!!!

Dr. Donna M Pisano

I’ve had direct tv since Jan 2023,I’m so sorry I got it and really thought it would be better than dish, but I’m sorry I chose direct. You’ve cancelled my favorite Newsmax and OAN news channel I’m a conservative and really enjoyed those channels, but since you have canceled them, I’m in the process of canceling direct tv, I don’t want to be told what to watch and listen to, especially when I’m paying for services that is not that inexpensive or and terrible network

I have been having issues with a channel that is included in what I pay for not showing up and saying that is in not included in my package for several days, it finally after 3 days came back on the TV but is still not displaying on Directv's app.

This brings me to the LACK of tech support in my circumstances. I work nights and sleep days, so not having 24 hour / 7 day support is a real issue. I finally got ahold of support and told them the issue, and they after having me uninstall and reinstall the app said they would escalate the ticket...

I have yet to hear back or get the app working for that one channel. Directv is about to strike out.

I am extremely unhappy with the lack of service, technicians that don’t seem to be well trained and long wait times on the phone just trying to have it fixed. Add in the and the rude repairman ‘Renee” the prior week who didn’t want to wear a face mask or put on shoe coverings who rudely told us it was not his problem that he did not have the replacement box I had requested!

This was another waste of my time taking time off of work for that appointment along with 5 other calls. Every call seem to create a new issue instead of correcting the reason I called in the first place.

I HAVE NOT BEEN ABLE TO GET MY DIRECTTV WORKING PROPERLY. MY TVS SAY YOUR TV IS NOT CONNECTED TO THE INTERNET AND I GET A MESSAGE SAYING THEY ARE CONNECTED. THEN THE MESSAGE IS REPEATED. YOUR TV IS NOT CONNECTED AND THE MESSAGE YOUR TV IS CONNECTED TO THE INTERNET.

THIS HAS GONE ON FOR ABOUT 3 WEEKS. NO CAN GIVE ME AN ANSWER. I WAS SENT NEW EQUPMENT AND SAME PROBLEM EXISTS. PLEASE HELP ME I DONT KNOW WHAT TO DO. MY INTERNET PROVIDER IS NO PROBLEM. PLEASE,PLEASE PLEASE HELP ME.

MY WIFE AND I ARE IN OUR 80s and enjoy tv. thank you. hope some is listening. my home phone is 501-767-9854. com

Channel 23 was shut off. I pay for that. I want a refund??

While i was driving on clinton keith in murrieta, CA today (2/12/23) at around 2pm, a DirecTV driver was going 65 in a 45 behind me forcing me to speed up while almost rear ending me numerous times. He then proceeded to try and go around me on the single lane road while almost hitting my vehicle again.

When the road split into 2 lanes, his window was down and he was on his phone not paying attention to the road at all. I don’t think that is the type of person you want representing your brand considering if i didn’t speed up i would have gotten hit by YOUR brands vehicle.

The license plate of the van was 35670J1. It says the vehicle is monitored by GPS but i find that very hard to believe. I’ve attached an image.

Removing fox. It was on our package when now no fox and no discount. Sounds like a false contract

I live on 2427 W. Lyndale St. I was naked and just took a shower when I saw someone on my balcony. When I opened my door, it was one of your technicians who removed a window of my balcony to get accessed to install a new cable requested by a neighbor.

He did not ask for my permission and I was shocked and I was scared. I do not feel safe in my apartment. I am not comfortable with this cable on my balcony.

On February 2 my TV was showing no signal. I contacted DIRECTV they ran me through the troubleshooting which I did and I requested a technician to come out. They said I didn’t need a technician. They knew what part it was and they would ship it to me overnight the next day I checked on the part nobody knew anything about it.

There was no note made there was no parts shipped And now every day since a DIRECTV technician has called me wanting to troubleshoot when I have told them I have an appointment for a technician to come out. I have to pay $99 which is fine but in the meantime for a week and a half I have no TV I am being annoyed constantly by people wanting to troubleshoot and I am paying for this service.

I have been a DIRECTV customer since DIRECTV first came on the market many…

You can’t reach a deal with Fox TV, but you’ll air that bullshit Scientology channel. Nice job, dipshits. Get your act together. Everybody hates you.

Get my local Fox channels back now For what I pay a month and I'm not getting all my channels you have 2 days to get it back or I'm canceling And switching to dish TV

I haven’t even gotten my service installed yet and I already hate this company! 00 by Noah, the salesman. 13! I text a screenshot of the email to Noah today, and then called him on the number he furnished me, and he told me to hold while he commenced to speak with his seniors in his department and

they told him to ignore me and give me customer services number. I have this conversation in text messages. 00, along with telling me 4 times to make sure I got it installed tomorrow morning. I called customer service and after 9 phone transfer’s to 9 different departments, and 4 hours and 20 minutes on the phone, the cancellation department suggested that I drop to the select package, instead of the entertainment package, and

it would get me to $77, then I could sign up for autopay and…

I am so angry that they have removed NewsMax from their service. They claim its financially but we all know its politcal because other news programs would also be removed that do not bring in the viewers. They did this to OAN last year.

I would not recommend them now to anyone.

wE WERE A CUSTOMER OF DIRECT TV UNTIL 3 YEARS AGO. WE CHANGED SERVICE TO DISH (WITH MUCH BETTER RESULT) BUT WHEN WE SENT THE DIRECT TV SATELLITE DISH BACK WE WERE NEVER CREDITED, AND YOU TURNED US OVER TO COLLECTION!!

WELL, IT STAINED OUR CREDIT UNTIL VERY RECENTLY, WHEN WE DECIDED IT WAS NOT WORTH OUR EFFORT TO CONTEST. SO WE PAID IT OFF FAND OUR CREDIT IMPROVED IMMEDIATELY. BUT YOU HAVE FURTHER ENRAGED US BY YOUR RECENT DROP OF NEWSMAX!!!

SURE, WE GET NEWSMAX ON OUR CURRENT RECEIVER BUT MY PRIMARY COMPLAINT AGAINST YOU IS THE HORRID ARROGANCE AND UNAMERICAN OF YOUR TOTAL MISS-MANAGEMENT TEAM OF DOLTS AT BOTH AT&T AND DIRECT TV.

I operate a hotel in Texas and for many months wecan’t see anything on Fox channel. We weren’t able to see any of the football games, FIFA World Cup, etc. Just cause DirecTV doesn’t have a contract with fox.

Now it’s time for Super Bowl, the biggest event of the year and we can’t see that either.

A year before it was NBC that y’all didn’t have a contract in place for months and now FOX. Please get your shit together DirecTV. This is not acceptable. If this continues than we will move to a different service provider.

I am canceling my subscription. Direct TV has canceled NewsMax and OAN . It is clear to me Direct TV is controlled by the woke communist that are destroying America. 94 dollars a month for 5 watchable channel’s unbelievable.

Shame on Directv and At&t.. Shame shame shame!!!! You should be ashamed of yourselves!!!! Anit Free speech and Anti American Company that removed newsmax the 4th largest newss network because they are conservative and republican!! Sensoring and anti- free speech At&t direct tv.. Shame on you!!

directv account # 7752720 service address: 9855 waterfall circle, Moreno Valley CA 92557 current service- Directv satellite "Ultimate package".

Twelve month promotion started approximately 05/2022, offered an additional $5 off billing if I enrolled in autopay service. The bankcard on file expired sometime in 10/2022, I called Directv an immediately made that months payment also updated the card. I was advised the $5 discount would be reinstated within 1-2 billing cycles, the representative I spoke with applied a $10 credit as he was not sure if the discount would take 1-2 months to reflect in the billing.

The last three billing months the Directv payment has successfully debited my account, each month I have had to call Directv to request the $5 discount with no success, I then chatted…

Do not send me your communist socialist dictator garbage to my mailbox meaning my home address or phone email i do not support your communist socialist dictator propaganda. You are the not welcome in our country because of your anti American terrorist acts censoring the real American people.

Leave the country immediately and go to North Korea or somewhere they support your garbage. The only way you can prove yourself that you support American values is cancel all communist socialist dictator channels like CNN, msnbc, CBS NBC ABC PBS ect.

Newsmax, oan news is the only American news channel left in our country. If you decide to stay with your communist socialist dictator supporters we the American people will petition you and your kind the hell out of our country!!

We were considering switching service to Direct TV. Our favorite news channel is NewsMax followed by Fox. Direct TV censuring NewsMax just took you off the table.

I demand that that you bring back NEWSMAX. We pay too much money to have your service to not get the New we want!

I have received discounts for a long time from your company & this month I’m told there are none available. 00 which was manageable. I have already changed my package & dropped things but without some discounts I cannot keep my service.

I have been a customer for a long time & would really hate to switch . Hopefully someone can help. I spoke to several representatives already with no help.