DirecTV

When are you going to bring back fox. We live behind a mountain and can not get regular antenna stations. We were told you would have this soon fixed and now 6 month later still no fox station. We believed you and renewed our contact and now still no resolution.

My football team plays on this station and I cant watch the games. Had I know this was going to continue to be a problem I would have gone with another provider.

Worst customer service I have ever seen in my entire life, (82 yrs old) trying to get a human on the phone is almost impossible. the next time I have a problem with direct tv, I guarantee I will no longer be a customer of direct tv.

they sent a tech (free of charge) to replace a box that any idiot could have done, i told them "send me the box no problem, no need for a tech and a charge". the rep at ATT said" oh no sir, we wont charge you, we want to make sure everything is right and thee will be no charge." guess what 126$ tech charge that wont go away

Last month my service was out for 3 weeks. When I finally got a tech out to repair, the dish had to be replaced. After he left, I got no local channels so 2 days later a tech came back and changed my receivers.

I now get local channels less channel 10. So I get a bill that is now twice what I normally pay for less service. I am on the phone today and have waited over an hour for a supervisor. This is absurd.

Ever since AT&T bought this company out, it's awful!! The customer service SUCKS!! They are very rude and don't even care. 00 and they said it was my fault. Excuse me?! This winter we had a snowstorm, and lost tv for hours.

I called to find a time it would be working, and I was told to get a ladder and climb up to the dish myself. Excuse me! Very unrespectable!

The service is the poorest I have ever seen. None of my system matches. I have two reciever that get different channel with new reason. The customer service is poor I was told I would get a discount and never get it.

seriously thinking of canceling the whole package.

Yesterday was the last straw. We waited 2 weeks and 12 hours for an installer to do a simple task, move our dish.

First of all he shows up. My husband tells him what we need. We had a clear signal since day one but now there is a tree that would cost 1000. to take down or trim back. All of a sudden when the wind blows are signal keeps breaking up.

The installer tells my husband it is against code to have the dish on the side of a house. Total lie. He tells my husband we would have an obstructed signal on the side anyway. The roofers that were coming needed it down anyway and they didn't want to damage it.

The installer was here 3 minutes and said there was nothing he could do. Translation... it is hot, on a Sat afternoon and he wanted to go home early. We would like to have the moron…

We needed our dish moved. We had to wait 2 weeks 12 hours for a tech to come out and move it! He was here for 3 mins, told us there would be no clear signal and then he said it is against code to put it in the side of our house.

There is no code against that. Funny we have a signal now but when the wind blows we lose the signal hence the need to move it to no tree obstructing it. See the picture. This is a case of it is Sat afternoon it is hot and I wanna go home early!

Truth is we were having a roof done and he didn't want to work with them!! The best thing that could happen to him is to become unemployed immediately!! We have been Direc TV customers for 24 yrs! We are now gone...

Hope the moron tech enjoys his afternoon...

Nor receiving KCAL Chanel 9, and CBS Chanel 2 here really Irritates us both. We will be switching providers soon because of this.

We have been longstanding customers of Direct Tv, with 7 TVs connected in our home. We purchased a new UHD TV and needed it connected. We also had a remote for another TV that was not functioning, and asked that a new one be provided during the same service call.

We ordered the new, separate HD box ($99) and the technician arrived on time on Saturday July 27th. He realized immediately that they sent the wrong box (a standard $59 box), corrected it by calling in a change order, and installed the correct box.

He then went to inspect the remote control issue, and realized that it was not the remote control that was broken, but the main box sensor was no longer working. This is the main box for the house, and has 4 genies connected to it.

He had a new HD box in the truck, and connected it.…

I had and appointment today 7/31/19 for service between 12-4. I called directv technical service support department at 12:30 today to confirm someone was coming since I had not received any confirmation emails, calls, or texts today. I was informed by the representative that the appointment is scheduled but a technician was never assigned.

She then told me there was no technician available and she could schedule me for tomorrow. I informed her that my daughter took a half day off from work to wait for directv and that I have now spent an hour of my work day trying to resolve this.

The directv rep told me she can reschedule for tomorrow and I told her there will not be anyone available. I then held for 15 minutes for a supervisor who was condescending. She told me the rep rescheduled me…

Trying to watch tv. Interrupting every 5 seconds constant I do not know why you expect me to pay for a service I am not getting Seriously considering dumping this

They said they would help you make payments and turn on service and they like they just take your money. They dont care about there customers. It's all lies

I want CBS back! I'm sick and tired of Direct TV yanking local stations and network programming . I and all your customers pay huge prices for your service and you do not live up to your ads! I'm going to discontinue my phone and tv service through you if CBS is not settled and back in my line up within the month!

You make so much money, you can settle this and give CBS what they want!

Have been a customer of DirecTv for 20 years and it seems that I pay more each year. Now I can't get local channels 11,21 with no help other than steps to find channel 11 each and every time to log in. It was an absolute pain to do that all of the time and not finding the best way to record programs on locast. I am honestly thinking about changing companies. It is a shame that customers have to suffer for corporate gains. I understand that it is not necessarily the fault of DirecTv, but I would rather find a company that has the channels that I have always had (all local channels). I am just frustrated and who really needs this unnecessary frustration. This is the public's right and not always a corporation.

Thank you for your understanding.

My son uses all streaming services for his TV watching. I was visiting him and discovered how much less he pays for similar tv programs that I watch on Directv. Because of a major financial disaster for me this year, I am cutting costs on everything.

I called Directv on 7/23/19 to cancel my account. I was directed to the Loyalty Dept. and spoke with Tanisha. She asked if I'd be willing to stay with Directv if she could get the cost down. I agreed if I could keep all the channels I currently had.

She said I could and miraculously lowered my bill to $62/month. She also gave me some loyalty points and advised me to call in a year to re-negotiate. I arrived home in Tucson, AZ, on 7/26/19. I turned on my TV, and many of my channels were gone, including the Tennis Channel, which is what I…

This is for customer service only. Not the actual service. 75 I owed cause it would not take my card because the amount was too low but I keep getting bills so I called again today. The man I talked to would not stop trying to get me to purchase another package even after I asked him to stop.

I don’t appreciate being treated this way. If I had the money I’d have the service again in a heart beat. But if I tell you I don’t have the money STOP talking to me about it and just do what I’m actually calling about!

And if this is their job to harass us about products we cannot afford even after saying so FIX THE JOB!!!!!!

I’m a professional home theater installer. Ever since the AT&T take over of DTV I’ve gotten nothing but complaints about your service. My customers are tired of being treated like a number. Now you do this thing with CBS. corporate greed with no concern for your subscribers.

A new low for AT&T! I will no longer recommend DTV to my new Customers. From the feedback I’m getting they are all ready looking for other avenues to get their TV. Personally I hope this fails for you miserably!

DUE TO THE BLACKOUT OF CBS IN CHICAGO AREA FOR THE LAST 8 DAYS, WOULD LIKE A REBATE ON MY BILL/ THIS PROBLEM WAS NOT MY DOING AND BELIEVE THAT ALL CUSTOMERS DESERVE MONEY BACK BECAUSE OF THE LOCKOUT OF CBS' RUTH BARGMANN

I’m paying for abc channel on 4 TVs at home and one at work, and you yanked my Knoxville abc channel over 2 WEEKS AGO!!!! It’s my favorite channel, yet we have hundreds of channels and DVRs on 4 of the TVs.

I USED TO RECORD GMA, The View, World News with David Muir, The Bachelorette and Jimmy Kimmel Live EVERY DAY!!! I now have to go to my parents’ house to watch when it’s convenient for them (AND ME)!! This is such bullshit and I want a refund and am seriously close to pulling all of my services, including internet.

DO NOT GET THEM THE LADY IN COSTUMER SERVICE LITTALRY TOLD ME THAT THE SCREW THERE CUSTOMER OVER BY NOT ADDING BUTTONS TO THERE RECEIVER SO THAT WHEN UR REMOTE DIES U ARE FORCED TO PAY FOE THERE REMOTE AND U CANT USE THERE SERVICE AND THEY THINK 5 DOLLARS IS GOOD ENOUGH TO PAY FOR HAPPYNESS WHAT EVER U DO SAVE UR MONEY PUT THIS USELESS COMPANY OIT OF BUSINESS

Channels 5 and 23 have been out for over a week. Channel 5 is ABC and a major network. I believe you are in breach of contract by not providing the programming I am paying for. I bought a package that explicitly stated I would get local channels which channel 5 is local and a major network.

The screen states that NEXSTAR, the owner of this station has removed it from your lineup despite our request to keep it available to you. That is NOT MY PROBLEM. I paid for certain channels in good faith and you have not provided the channels I paid for.

It’s not my concern what you pay the owners stations to add them to your programming, it is however my concern to pay for a product and receive that product. I have NEVER seen that happen with other TV providers I have had.

I expect a reduced bill…

SETTLE YOUR DISPUTE WITH CBS VERY SOON OR YOU MAY BE LOSING A CUSTOMER.

I have never had such a hard time with anything in my life as this service! When the guys came out to install my service I told them right then that I didn't want any free movie channels at all because I already went thru this before and I knew it would be nothing but problems.

I called after the second month of the so called free movie channels for three months to make sure I wouldn't have a problem, I never even turned my tv over to any of those channels so I didn't realize they hadnt been turned off until I got the outrageous bill so long story short I called over and over and over asking for them to be turned off explaining every time after having to tell the same story over and

over and over again to atleast 5 people per call they still wouldn't turn them off and still charging me…

Been with primestar/directv for 20 years speaking for myself and family members with directv your greed over disagreement with cbs cuts our main tv viewing of favorite programs and sports on your mega monopoly of att/directv,,,,. let the viewers have their channel and let your....

ceo and upper management given in for a change. very unhappy loyal customer

In March of 2017 I entered unto a 2 year contract with Direct TV, together with ATT. In June or 2018 I moved my service to a different address. In my new home I began immediately having trouble with connectivity issues with some of their receivers.

They came out many times and replaced some of them but the problem persisted. After continuous complains a technician was sent out to my home and told me he was going to replace with new equipment that would resolve the connectivity issue.

He did, and the issue was resolved, no more dropped signal. He said this was new improved HUB and they it could also allow me to install more Genies, I never needed or ordered more Genies. On the following statement I noticed that my automatic paid bill with them had been increasing every month, a total of…

I am so frustrated with DirectTV We decided to try it when we built our new house. From day 1 is has been a disaster. We had problems getting the installers to correct it and had to come out 3 times. Currently we have no local channels I can understand a few days but its been going on almost a month IT IS TOTALLY RIDICULOUS!! Since Direct TV broke their contract with us we should be able to break our contract We should at least et a few months for free. I was offered a one time credit.

I can tell you I will be switching back to Xfinity and will tell all my rentals I manage over 150 not to go with Direct TV

This is ridiculous !!! Horrible customer service

My bill started off very affordable now after having DirecTV for a couple years I cannot afford to watch my favorite channels because if cost to much so I had to cancel them.

We are paying a lot of money for your service and we just lost 2 channels. According to an internet article we may be losing another channel. These are local channels and are extremely important to us. You have our phone and internet service as well.

If our service becomes less our bill should be less. We are considering moving all of our business to Charter. I hate change please fix you program issues so I don't have to switch. I'm sure we won't be the only one.

There has been no email or awareness of a possible blackout of channels until I came home from work to find my channel missing. I called att/directv( which these att customer service reps are ABSOLUTELY RUDE AND CLUELESS!! I called to ask for a list posted somewhere online of specific channels that are missing and they couldn't give that to me or walk me thru where to look??

Absolutely disappointed and worst service ever!! Drop att and give DirecTV their service back! Atleast DirecTV associates were knowledgeable and helpful, not these att representatives!! If not resolved soon, refunds and discounts better be in order or I will be forced to switch carriers!

Clarksville, TN

We have been without ABC for 2 weeks now. I am missing my favorite shows. When will the dispute be settled? How much of a credit will there be?

Thanks for your time.

No CBS or Fox

My receiver unit died a month ago. After three different calls to customer service (about one week between each), I still have not received a new unit after two promises ("within five days") nor had a service tech show up the next day.

I will simply cease to pay my bill and, with the assistance of my nephews, remove the dish from my home and take it, and the receiver, to a recycling center. I've been told I can get around $20 to $25 dollars for this pile of crap.

I should get something after have subscribed for over 15 years.

Worst company for customer service ever! After I lost 3 channels I tried to get compensated for that. No luck. They only want YOUR money! Spent almost 4 hours in total with about 6 different agents just so I could get a feel for this company. Then I cancelled.

They won't prorate, so you're stuck with paying for the crappy service even if you cancel and tell them you don't want it from the day you call! They've got it all sewn up in their legal department and the fine print you sign at the beginning!

Don't give a rip about customers at all!!!

If i could rate them with negative stars I would. It's hard to even count how many thing I detest about DirecTV.

First of all if you don't have superior internet then you not get On Demand privileges because whatever show you would like to watch has to first download before you can watch it and it can take anywhere from a couple hours to a day for a 1 hour show.

I don't live in the sticks either, I live IN town. Prices get higher and higher, I pay over twice what I paid 2 years ago. Shows that I've that I have saved in my DVR disappear without a trace. ).

I have NEVER been able to access their DirecTV. Beta APP on my 1 1/2 year old Samsung Smart TV. Those are a few things off the top of my head that I hate about DirecTV, I wish anyone luck with them if they plan on switching to them.

DO NOT TAKE AWAY CHANNEL 11. There will be a lot of pissed off people, which you know. I don't need a reply. Thank you

Recently my local NBC network was removed from the package that I am paying for...…I believe this is a breach of contract and Direct TV should reimburse customers for lack of service

These thieves, don't allow me to cancel my account, they said they change their cancellation policies and that I have to pay the whole month even when I don't have the service anymore and I don't have any contract!! I just fill out a complaint with the FTC probably I'm not the only one so lets see what happens. In the meaning time DO NOT make any bussiness with them, they are the worst, never again!

HAVE TRIED SEVERAL DIFFERENT TIME TO GET HOLD OF SOME ONE ABOUT DIRECT TV TAKING OF LOCAL CHANNEL 2 IN DAYTON OH AREA. I HAVE TO PAY FOR THIS LOCAL CHANNEL, NOW THEY DECIDE THEY ARE NOT GOING TO CARE IT.

HAVE ASKED SINCE THEY CAN NOT MEET THEIR COMMITMENT , CAN I ALSO BREAK MY CONTRACT AND GO TO A CARRIER THE WILL DELIVER LOCAL TV CHANNELS FOR THE AREA. NOT HAPPY WITH DIRECT TV. WHEN YOU CAN , YOU CAN NOT GET THRU TO THE CORRECT DEPARTMENT, WHEN YOU DO GET SOMEONE, YOU CAN NOT UNDERSTAND THEM.

AND THEY END UP SENDING YOU BACK TO THE PICK A # TO TALK TO SOMEONE.

Hello, I have been working to receive a refund for unauthorized charges for almost 9 months. I am in the military and moved to MN from San Pedro, CA last June/July. I called to have my service after 7 loyal years turned off because I wasn't sure of my new area that I was PCSing too.

I was informed that the equipment I had was out of date and did not need to be returned. Approximately 4 months passed with no reoccurring charges so my assumption was that the service was terminated as requested. Then in Nov 2018 I noticed a charge on my bank statement that Direct TV had charged for over $312.

I called to get the issue resolved and still haven't received my refund back. I have spoken to several supervisors about this issue. Each time I get a different response on the situation. The first…

Cannot get Channel 9. What the hell is going on

My contract with direct tv includes my local channels and I am not receiving nextar channels . This is not acceptable to me .... I believe my equipment obligations are fulfilled , I would like to know if thats true so I could switch service ...

I was unable to pay my bill by the due date, I called and asked for an extension , I spoke to Jake in the billing department. He gave me an extension until July 24, 2019. On July 16, 2019 my services was suspended.

I called and paid the behind payment, but was informed that I would be billed a restoral fee. I don't understand when I paid 8 days before my extension date. I have called and called to speak to a supervisor, but no one will let me speak to one.

I think it is not right, that I have to pay for fee, before my date.

Five months ago, I returned a Direct TV receiver. It was not taken off my account so I called the next month and discovered I was paying for 2 receivers for years that I have not had. I believe when my receivers were changed out, the old ones failed to get removed from my account.

I have had to take my precious time for four months calling you and being promised this was ESCALATED and someone would call me and NO ONE calls me and no significant credit has been issued. June 10 I spoke with Supervisor Myle and she promised I would see a significant credit on my July bill. It has not happened.

July 15th, I called and was promised a Supervisor would call me back. It did not happen.

I have been with you back when you were Primestar and now I am ready to file a formal FCC complaint and…

I have talked to 3 people about a faulty box and your employees will not listen to me. I keep getting run around about getting this box fixed. I have done everything I was told to do for a week now, and the problem still isnt fixed.

They will not listen to me about sending someone out here to fix this issue.

I have not been able to get onto the website and access my Mom's account. Each time I try it states that there are technical issues. I have tried the telephone and it becomes a rabbit hole of endless automation.

My Mothers is the person with Directv service and she needs a service technician to come to her home and check the Directv receiver. We have tried, repeatedly, to reboot the box ourselves. But it is still providing spotty service.

I just need a Service Tech to come to my Mom's house. Is that such a difficult thing? Apparently it is.

I have a receiver that you have not been able to connect for two days the old one was overheating spent three hours troubleshooting finally ordered a new one for $20 not under warranty of any kind and we have not had DIRECTV connections all weekend we spent about three hours to four hours on the phone I want to be disconnected two or three times seems like ever since AT&T took over DIRECTV has been a train wreck your service is now very similar to Comcast

ATT/Directv is quit to tell you they appreciate how long you have been a customer before they proceed to let you know how much you are really appreciated. so i am a long term customer under no contract but choose to stay with Directv.

00 incentives will end this month. I call to see how i could keep my bill from increasing and was offer a chance to lower my package. Well, i know how to lower my package. Why would i need customer service for that.

I would not have the package i have if it was not the package i need. Already paying for channels i don't need to have the channels i want. 00 dollars. To me this ludicrous. I have been and appreciated long term customer??

00 incentive for another month. Why? So i can either forget until i see the increase charge on my bill or call back to…

I am now looking at changing to Dish or Comcast because of your inability to provide channel 6 TV in my area. Although my account has not always been in my name I have been a customer of yours for over 20 years.

Many of my friends are also changing. I am sorry you choose not to put your customers first. You would have benefited in the long run.

I have been try to reach your wonderful call/support center. I need to have a tech come to my house to see the receiver and remote. i am having NO luck. All i get is a computer voice and staff who ask me the same questions each time they pass me on to someone new.

Account # phone number billing address

I need a Tech - i have followed all the help pages you have . You Chat as been Busy for over 48 hours. I check at 4:30 am and it is still busy.

you sent me a LCC unit which after 4 tries does not work - i believe this is what is causing the receiver and remote's problem, but i can not talk to a person - who i can understand or can under stand me.

I will continue to try the chat line, but this is getting tiring.

thank you Linda kingsley