DirecTV

Contacted direct tv on June 25th regarding no signal and nothing was to done to correct the problem. Contacted them again in July and a serviceman was sent it the house and said that a couple of branches were in the way.

I trimmed the branched and still had no service. Contacted them again and nothing was done again. Contacted them again the end of August and wanted to cancel service and was given the run around and an hour later my service was final canceled.

I asked to be refunded for the 2 months of no service and was told that I would receive a $25 credit and that I would have another bill coming in the mail that I was responsible for. There customer service is terrible.

2 months without service and still paying. What a joke. Will let everybody I come in contact with of how I was…

If you dont return CBS by the time Hawaii 5-0 or NCIS (any of them) premier. I will not only cancel my service but I will tell everyone that I know to not go with directv. I manage a convience store and I have more influence than you can imagine.

I will tell everyone who comes in my store to not choose directv. I have a very very busy store & i am a very good manager. My customers will listen to me. Good luck

I contacted customer service to inquire about an alternate ABC channel. Haven't had it in months. Please find me someone who is at least able to speak English clearly to try and help me figure this out. AT@T handling Direct TV is not working.

Surely you people know this. I'm ready to find another provider.

DirecTV has been unwilling to resolve their dispute with NextStar since July 4, 2019. Consequently we customers have paid the price for their obstinance. Communication has been minimal. There is no excuse for this other than DirecTV plan to force a vendor to bend to their will.

As soon as our contract is up we will seek another cable provider. go elsewhere, DirecTV is terrible. My comment to DirecTV is to focus on your customers instead of your ego. Solve the NextStar issue today.

My bill wad $150.. last month. DTV added that nfl package and my bill went to $220... I called complained. 00. How does that happen.? I didn't ask for that package. Infact, I hate football. How can you make changes to my account without my permission and then charge me extra for dropping it.?

Don't make changes to My account without my permission. Are you going to pay that bill? How do you know if I can afford it. You don't care. I'm pissed!.

I cancelled my service on 07/29/19 and returned my equipment. I had to make several calls to get the equipment returned and I did. Direct tv debit my account because they bill in advance and I understand that. I am due a refund and I have called several times to get this done.

I do not get an answer as to when this will be done. It is my choice to use what cable company or equipment I use in my home. I do not understand why a company as large AT&T cannot refund my money.

I am a 68 year old senior who would like my funds returned to my account.

Our service was cancelled effective 8/20/2019. I was told our bill would be pro-rated, as the billing that is due 8/27/2019 is for 8/7-9/6, and as of yet it has not been and our service is no longer active. 94, as that is what I have calculated the pro-rata share to be (8/7-8/19), so I would appreciate it if the correction to our billing is made ASAP, as I don't want any further issues with this account that would cause it to go past due. 94.

I have chosen to communicate this way, as every time you call customer service, you are on hold for a very long time, and then when you finally get an agent, they put you on hold continuosly to try and review your account, talk to their manager, etc. etc.

etc, and by the time you are done you have been on the phone with them for an hour and have…

I will be changing service to the local cable company if CBS is not back on in the next few days. Football season is right around the corner. Hate to change but can’t get cbs on the antenna

I have had so many issues with our Directv. Our TV doesn’t work every time it rains. Which has been 2 weeks out of the month. 00 a couple months ago. So we canceled showtime and other special Channels. 00.

00 what is going on??? Is this company so out of control??? Come on let’s be honest and not liars. Never been so disappointed in a company. I thought Charter was hard to deal with but now rethinking it Charyer wasn’t this difficult.

) Installer showed up lost his temper and walked off the job. ) Day 1 - Frontier / Direct TV Internet Provider called said that Frontier doesn't have strong enough service in our area and would not be able to install.

) Day 2 - Installer was asleep in his van across street and two houses down. 00. I Called in to billing and they confirmed a mistake on Direct TV end but could not produce an accurate invoice. Asked me to verbal pay a bill with out any accounting!

I was put on hold for 35 min then hung up on. ) Never received a credit for the poor customer service from day 1 as agreed by Direct TV. Called customer retention was on hold for 30 min the hung up on.

) Channels added that we didn't order

Directv is terrible! At first, you can watch certain stuff on on demand and then all of a sudden it stops you from watching anything on there. There is nothing I want to watch on. Complete waste of money. Very displeased as several people are. Garbage!

The fact that there is nowhere to complain shows just how much they care about their customers. I will be warning everybody. Comcast and even Netflix are literally better than this. Money hungry stingy at&t. We also asked for it not to be put on our roof so we wouldn’t have a whole there if we decided we didn’t like it and of course it was still placed on our roof.

I would like to speak to whoever can change this and not just some poor employee who has nothing to do with it and can only apologize

I bought two new receivers about a year-and-a-half ago and decided to disconnect one that wasn't being used anymore now that we have our grandson living with us I wanted to reconnect that receiver and they told me that it was no longer compatible with their system and needed to buy a new one, if it isn't compatible than how is the other receiver that was bought at the exact same time still working I think you just want to make $100 more.

I've been a customer for over 30 years and since AT&T has taken over the service is definitely gone downhill , seriously thinking about going to Dish Network.

ONLY $20 CREDIT FOR ALL THIS. THIS IS A SLAP IN THE FACE. POOR CUSTOMER SERVICE!!!

First-Fraudulently charged for receivers that were returned over 1 year ago. When called to get a credit for those charges, a technician then deactivated a receiver I had that was working and I was paying for. When I called to resolve the issue by having receiver reactivate, they said they couldn't.

Only option to have technician come next day, fortunately there was an appointment open. Tech came out and they would not reactivate for him either, said their system say it is a standard receiver when it is actually a HDDVR, so they could not activate. I lost all recordings!

They had to give me a new box and now universal remote for my entire multimedia will not work on DirecTV and have to reprogram. Tech…

I have been a customer of Direct TV for many years and have never had an issue that could not be resolved, until now. A couple of months ago, I lost reception. A technician came to my house. Due to some interference, he put the dish (on a large contraption) on the ground.

Said he would call and schedule an appointment to put the dish on a pole. Stated he did not have the materials he needed to do it at that time. I never received a call. I now have been trying to get someone here for a month or more.

I call, an appointment is set up, I wait the 4 hours, no one comes, no one calls. I call again, the same scenario happens. I call again, I am transferred to a “manager”. Says someone will call in 30 minutes and arrive to do the work in 45 minutes.

No phone call, no one shows. I have made at…

CBS 42 from Birmingham, AL (our CBS access channel) has not been available for many weeks. This is our only access to CBS shows. If no contract can be reached with this station, please arrange for CBS access from another location.

Many favorite shows are only available on the CBS network. We have been more than patient.

Cancelled my long term account due to poor (at best) customer service. You lost my account because of lack of competency among your customer representative team. I suggest better training and communication. Easier access to specific departments would better the phone call experience.

Just called to cancel my account with direct tv, and was told they won’t even pro rate my bill. I’ve been a customer for 25 years!!! I suggest you work on your customer service. Paying $145 a month and losing channels on top of it, is ridiculous.

My husband died in November 2018. I am moving in with my son. I called on July 23, 2019 to discontinue my DirecTV. Gave Robert my new address. I was told I could not disconnect until the bill date which is the 5th of August.

New rules, however not in my contract. Ok so I moved from the old address on July 28 and now have to pay for additional days. That is ok. I have no other choice. I get my final bill, account number 4916913, in my email and I am billed an additional $70 for early cancellation.

OK, I guess another thing I can't do anything about. DirecTV is in control. Was told had 3 1/2 months left on my contract. I think it was only 2 months left but again DirecTV is in control. Today I call to see when I would be receiving the return equipment kit and am told my Meryl that the return…

Keep charging me for a account that was deleted months ago. If it was legal to send fucking tape worms wrapped around their fucking box I smashed to pieces Id fucking do it. The company is fucking garbage!

My DIRECTV for this area does not carry the local fox channel. How long will this last? As much as I pay for cable that is disgraceful.

After 3 days to have tech come out for 771 failure never arrived until 1.5 hours late I already called Direct and canceled service after 12 years!

Was promised 50GB upgrade by two different agents and when I called to schedule the appointment I was told I was ineligible. Unless this reaches a satisfactory outcome, I will be filing a complaint with the Ohio Attorney General's office. You may contact at my email.

I have been a customer, who pays on time, for years. In July my main receiver broke and I was sent a new one. At no time did the customer service rep who ordered me a new one explain that I needed to return the old one.

No box or return shipping labels were sent to my home address. 00 was taken out of my bank account for equipment I was never told or given the means to return. I called customer service and was told to just put mt account number and the order number, that I was given, on the box and bring it o the nearest shipping store which I was told by the Rep was Paradise Home Center in Union, SC.

I brought the equipment to the store with the information I was told to put on the Box plus my Phone number and left it with an employee there. I was called 2 days later and told to come…

we are moving into a new house and we are trying to get our direct tv in the new house, we currently have direct tv. Your staff, who really need to go to some customer service training, showed up the first time and said they can't do anything without tv's in the house, you would think when you arranged it, the customer service person would make you aware of that fact.

As we have direct tv and know its wireless i have to ask why do we need the tv's in every room? The reschedule the tech shows up three house early, yeah we aren't there and there is no call.

Third time must be the charm, you tech, i don't know his name, he again is 4 hours early but with a call. Coming over now, yeah no, I HAVE A JOB i have to be at that's why we make appointments.

hey can you put it in the same place the…

I purchased Direct TV to watch The Houston Astros. When Fox televises The Astros, I am blocked. Now I find that Fox will carry most all MLB League Championship Games & ALL World Srries Games. Please let me know that Direct TV & Fox will settle their dispute(s) prior to October.

If not settled, I will be forced to change providers.

Your service, bills, contracts and selling practices are the sorriest excuse for service ever! My Mom has channels 7, 11, 16 and 38 plus all this BS shopping crap and pays you over $100 a month and is under contract until December, 2019!

She didn't sign up for this BS sales crap to not even get what an antenna would do and was told by a high pressure salesman who KNOCKED on her door DISH was going away and she is now screwed and can't do a thing until December. I'm sure I will NEVER hear back as I haven't since the first complaint I made over a year ago! You are TERRIBLE!!!!!

She is elderly and has been taken advantage of by some sorry salesman needing his end of the month/years numbers! DISH NEVER has done us wrong, but YOU certainly have!

I’ve been a customer for years along with all my family, and I can’t understand why the cowboys games would be blacked out in our area! This is absolutely ridiculous and sounds like a company who cares about money more than customers.

I pay a majority of my families bills including their cable, I was a dish network customer for years and trusted directv as a better option, but I can honestly say this is not. This is not the first time with games and I will be canceling my service along with all of the families I support, and be going back to dish.

I never had that problem before and I am disappointed in directv.

Bill never the same have to call every orher month to fix customer service hangs up at least 2 rimes average call takes 45 min for results so rude never again going to comcast direct tv SUCKS every time it rains no service and it rains every couple days

My remote became unpaired with the wireless box. I had you folks walk me through the process to reconnect somewhere around 10 -12 months ago. That went well no problem but I couldn recall the sequence so I called Direct tv service.

After 30 plus mins of BS and asking for the supervisor as it was obvious that this woman from either I dis or Pakistan could help either due to inadequate language skills or a total lack of technical knowledge she said she’d have her supervisor call me back. Well Guess what.

I did a google search after wasting my time with your service department and within two mins I had repaired the remote w the wireless unit. This is horrible . When the customer is more adept than the tech. You need to fix it

When are you going to bring back fox. We live behind a mountain and can not get regular antenna stations. We were told you would have this soon fixed and now 6 month later still no fox station. We believed you and renewed our contact and now still no resolution.

My football team plays on this station and I cant watch the games. Had I know this was going to continue to be a problem I would have gone with another provider.

Worst customer service I have ever seen in my entire life, (82 yrs old) trying to get a human on the phone is almost impossible. the next time I have a problem with direct tv, I guarantee I will no longer be a customer of direct tv.

they sent a tech (free of charge) to replace a box that any idiot could have done, i told them "send me the box no problem, no need for a tech and a charge". the rep at ATT said" oh no sir, we wont charge you, we want to make sure everything is right and thee will be no charge." guess what 126$ tech charge that wont go away

Last month my service was out for 3 weeks. When I finally got a tech out to repair, the dish had to be replaced. After he left, I got no local channels so 2 days later a tech came back and changed my receivers.

I now get local channels less channel 10. So I get a bill that is now twice what I normally pay for less service. I am on the phone today and have waited over an hour for a supervisor. This is absurd.

Ever since AT&T bought this company out, it's awful!! The customer service SUCKS!! They are very rude and don't even care. 00 and they said it was my fault. Excuse me?! This winter we had a snowstorm, and lost tv for hours.

I called to find a time it would be working, and I was told to get a ladder and climb up to the dish myself. Excuse me! Very unrespectable!

The service is the poorest I have ever seen. None of my system matches. I have two reciever that get different channel with new reason. The customer service is poor I was told I would get a discount and never get it.

seriously thinking of canceling the whole package.

Yesterday was the last straw. We waited 2 weeks and 12 hours for an installer to do a simple task, move our dish.

First of all he shows up. My husband tells him what we need. We had a clear signal since day one but now there is a tree that would cost 1000. to take down or trim back. All of a sudden when the wind blows are signal keeps breaking up.

The installer tells my husband it is against code to have the dish on the side of a house. Total lie. He tells my husband we would have an obstructed signal on the side anyway. The roofers that were coming needed it down anyway and they didn't want to damage it.

The installer was here 3 minutes and said there was nothing he could do. Translation... it is hot, on a Sat afternoon and he wanted to go home early. We would like to have the moron…

We needed our dish moved. We had to wait 2 weeks 12 hours for a tech to come out and move it! He was here for 3 mins, told us there would be no clear signal and then he said it is against code to put it in the side of our house.

There is no code against that. Funny we have a signal now but when the wind blows we lose the signal hence the need to move it to no tree obstructing it. See the picture. This is a case of it is Sat afternoon it is hot and I wanna go home early!

Truth is we were having a roof done and he didn't want to work with them!! The best thing that could happen to him is to become unemployed immediately!! We have been Direc TV customers for 24 yrs! We are now gone...

Hope the moron tech enjoys his afternoon...

Nor receiving KCAL Chanel 9, and CBS Chanel 2 here really Irritates us both. We will be switching providers soon because of this.

We have been longstanding customers of Direct Tv, with 7 TVs connected in our home. We purchased a new UHD TV and needed it connected. We also had a remote for another TV that was not functioning, and asked that a new one be provided during the same service call.

We ordered the new, separate HD box ($99) and the technician arrived on time on Saturday July 27th. He realized immediately that they sent the wrong box (a standard $59 box), corrected it by calling in a change order, and installed the correct box.

He then went to inspect the remote control issue, and realized that it was not the remote control that was broken, but the main box sensor was no longer working. This is the main box for the house, and has 4 genies connected to it.

He had a new HD box in the truck, and connected it.…

I had and appointment today 7/31/19 for service between 12-4. I called directv technical service support department at 12:30 today to confirm someone was coming since I had not received any confirmation emails, calls, or texts today. I was informed by the representative that the appointment is scheduled but a technician was never assigned.

She then told me there was no technician available and she could schedule me for tomorrow. I informed her that my daughter took a half day off from work to wait for directv and that I have now spent an hour of my work day trying to resolve this.

The directv rep told me she can reschedule for tomorrow and I told her there will not be anyone available. I then held for 15 minutes for a supervisor who was condescending. She told me the rep rescheduled me…

Trying to watch tv. Interrupting every 5 seconds constant I do not know why you expect me to pay for a service I am not getting Seriously considering dumping this

They said they would help you make payments and turn on service and they like they just take your money. They dont care about there customers. It's all lies

I want CBS back! I'm sick and tired of Direct TV yanking local stations and network programming . I and all your customers pay huge prices for your service and you do not live up to your ads! I'm going to discontinue my phone and tv service through you if CBS is not settled and back in my line up within the month!

You make so much money, you can settle this and give CBS what they want!

Have been a customer of DirecTv for 20 years and it seems that I pay more each year. Now I can't get local channels 11,21 with no help other than steps to find channel 11 each and every time to log in. It was an absolute pain to do that all of the time and not finding the best way to record programs on locast. I am honestly thinking about changing companies. It is a shame that customers have to suffer for corporate gains. I understand that it is not necessarily the fault of DirecTv, but I would rather find a company that has the channels that I have always had (all local channels). I am just frustrated and who really needs this unnecessary frustration. This is the public's right and not always a corporation.

Thank you for your understanding.

My son uses all streaming services for his TV watching. I was visiting him and discovered how much less he pays for similar tv programs that I watch on Directv. Because of a major financial disaster for me this year, I am cutting costs on everything.

I called Directv on 7/23/19 to cancel my account. I was directed to the Loyalty Dept. and spoke with Tanisha. She asked if I'd be willing to stay with Directv if she could get the cost down. I agreed if I could keep all the channels I currently had.

She said I could and miraculously lowered my bill to $62/month. She also gave me some loyalty points and advised me to call in a year to re-negotiate. I arrived home in Tucson, AZ, on 7/26/19. I turned on my TV, and many of my channels were gone, including the Tennis Channel, which is what I…

This is for customer service only. Not the actual service. 75 I owed cause it would not take my card because the amount was too low but I keep getting bills so I called again today. The man I talked to would not stop trying to get me to purchase another package even after I asked him to stop.

I don’t appreciate being treated this way. If I had the money I’d have the service again in a heart beat. But if I tell you I don’t have the money STOP talking to me about it and just do what I’m actually calling about!

And if this is their job to harass us about products we cannot afford even after saying so FIX THE JOB!!!!!!

I’m a professional home theater installer. Ever since the AT&T take over of DTV I’ve gotten nothing but complaints about your service. My customers are tired of being treated like a number. Now you do this thing with CBS. corporate greed with no concern for your subscribers.

A new low for AT&T! I will no longer recommend DTV to my new Customers. From the feedback I’m getting they are all ready looking for other avenues to get their TV. Personally I hope this fails for you miserably!

DUE TO THE BLACKOUT OF CBS IN CHICAGO AREA FOR THE LAST 8 DAYS, WOULD LIKE A REBATE ON MY BILL/ THIS PROBLEM WAS NOT MY DOING AND BELIEVE THAT ALL CUSTOMERS DESERVE MONEY BACK BECAUSE OF THE LOCKOUT OF CBS' RUTH BARGMANN

I’m paying for abc channel on 4 TVs at home and one at work, and you yanked my Knoxville abc channel over 2 WEEKS AGO!!!! It’s my favorite channel, yet we have hundreds of channels and DVRs on 4 of the TVs.

I USED TO RECORD GMA, The View, World News with David Muir, The Bachelorette and Jimmy Kimmel Live EVERY DAY!!! I now have to go to my parents’ house to watch when it’s convenient for them (AND ME)!! This is such bullshit and I want a refund and am seriously close to pulling all of my services, including internet.

DO NOT GET THEM THE LADY IN COSTUMER SERVICE LITTALRY TOLD ME THAT THE SCREW THERE CUSTOMER OVER BY NOT ADDING BUTTONS TO THERE RECEIVER SO THAT WHEN UR REMOTE DIES U ARE FORCED TO PAY FOE THERE REMOTE AND U CANT USE THERE SERVICE AND THEY THINK 5 DOLLARS IS GOOD ENOUGH TO PAY FOR HAPPYNESS WHAT EVER U DO SAVE UR MONEY PUT THIS USELESS COMPANY OIT OF BUSINESS