DirecTV

Another Sunday night football game on and unable to watch it on channel 15.

I called on 9/21 approximately 6pm to order a movie to view at 9pm on channel 131. The operator said it was scheduled. I pay extra to do this. At 9p, all we get is a screen that says more ordering options.

I call back, have to listen to all the crap on the phone before I get an operator who says she fixed our problem and the movie came on --- for 30 seconds!!!!!!!!!!!!! WE got the same screen "more ordering options", I called back to get my money back since we are sick and tired of all this very POOR service.

The operator should have credited my account - at least that is what he said he did. I asked to talk to a manager and he said they are all in a meeting - really - on a Saturday night??

Meanwhile, you have totally ruined my night, my children's night because now they have no movie…

Please get Pac12 network!

You guys need to figure out the deal with nbc and Fox! I am paying for those channels and if I don’t get them I want reimbursed for all the months I don’t have them! This is horrible service and I’m not happy about it!

In July, I had an intermittent problem with my remote. Rep sent me a new one at no charge to me. My bill dated 7/22/19 showed a $15 credit (this is where the problem began. My bill dated August 22/19 had an increase of $15.

The rep I talked to made me so very angry that I refused to talk to him anymore and asked for a supervisor to call which no one ever did. Here is what I think happened. 79. 78 which was deducted from my bank account.

We are on a fixed income and believe me that hurts. Why didn't you just accept you erred and move on instead of punishing us for your improper…

If Directtv is going to be routing calls outside the United States, than they need to train employees from other parts of the world how to deliver excellence when it comes to customer service. A lot of the representatives are rude and don’t want listen to the issue at hand. Which in turn frustrates the customer.

Question on billing, got International call center. Consistently spoken over without listening to questions. On hold with open line so I could here what was being said in background. I am fluent in many languages so I could understand. Not very pleasant.

Finally got a "manager" to voice my complaint to, he did the same thing. Very rude, and quite frankly, if I was able to find an alternative, I would. My location however, gives me no option without almost doubling my present billing of almost $100 per month.

29980 FM 2978, apartment 3146, I did not have service contract thorough ATT with Direct TV only had internet fiber. 00 for services through ATT which is fraudulent. This needs to corrected immediately. I have made contact with ATT and FTC to file a legal arbitrary complaint as well.

I called Direct TV for a problem with my tv. They sent out a rep the next day, & while he was here, another guy came in, saying he was from AT&T. He came to try & convince me to switch my Verizon cell phone to AT&T for a lower price.

It would be $20 lower (without Ins) which I have with Verizon & $30 off Direct TV for a year. 00 (did not include ins) The man did everything possible to make me change carriers. I finally gave in, My phone is all screwed up, cannot get voicemails etc.

I am going back to Verizon.

Also lost channels on tv. It is such a scam to do that to people. It also happened to my daughter, the exact same situation. I am also thinking of canceling Direct tv, for such bad business dealings. If AT&T is that desperate, it is not a company to deal with Thank you

I basically have been told by your customer service representatives and their supervisors for the past 2 days ,that I am incapable of reading and understanding a contract. My integrity has been questioned as well. I at this point have absolutely no desire to remain with your company as a direct result of how I was treated by your representatives.

I was transferred from clerk to clerk to supposedly supervisors over 10 different times being kept on hold each time waiting for the"supervisor" a minimum of 15 minutes, which still brought no solution to an error made by your company. In a nutshell, i moved to new bedford mass in August of 2018.

Upon moving into my apartment located at 164 Bryant lane apt c, New Bedford, Massachusetts 02740, I received a welcome to the neighborhood packet which…

Your customer service is horrible!!! They do not listen to any thing you say. I cancelled 3 weeks ago Before they hooked anything up because they had to dig under my driveway and it was going to take 3 weeks and I couldn’t wait that long.

I cancelled tv/internet, they didn’t cancel, I called again and canceled and they still didn’t cancel it because the guy ended up calling me Telling me he was going to come out and dig and I told him no I already canceled twice. I ended up calling Back a week later to have TV Internet connected because I found a box on the right side of my house where they didn’t have to dig under my driveway for internet.

They came out and hooked up the TV and when they sent me an email telling me how to sign up for my AT&T it did not recognize my account or my phone…

I have be a customer for over 10 years and have 2 standard receivers. I heard thru a repairman & not thru Direct TV that the standard signal is going away and that you must have a HD box and satellite receiver.

When I try to call them you have to go thru 5 minutes of automated calls, before getting put on hold. When you finally get on line with someone they just transfer your call around until you get disconnected. My standard call with Direct TV is 45 minutes to ask simple questions.

I wanted to ask about upgrading my equipment, some people say I'm available for upgrade, others say it's going to cost me money. It's very frustratiung, as a loyal customer for over 10+ years I shouldn't be treated so poorly.

When I ask why I'm not available for upgrade, I'm told call back in an hour our…

I had issues with my cable in July, called 4 times for them to send someone to fix it. On my 4th call 1 hour and 30 minutes later I finally had someone come over and fix my cable. Today, 9/10/19 I was on the phone for 1 hour and 45 minutes, three different reps I finally had my issue resolved.

Because I feel that every time I call I’ll be on the phone for such long hours I decided to cancel my service with them! They need to give their reps some serious training!!!

I have been a direct tv customer for over 10 years. My first few years I was very happy with the service I was provided. And I was proud to be a Direct TV Customer. Great Service and extremely easy to work with. 5 Stars!!

Yesterday, I realized I did not have ESPN so I could not watch Monday Night Football. I called customer service, I can only say it's easier and quicker to get a new car loan and possible refinance my house.

After, what I believe i received the right package. I was still confused. I'm not sure if the customer service agent knew what ESPN was. I just wanted to update my package to receive channel 206 ESPN. Over an half an hour or more I believe she processed my request. I was still not sure if it was done correctly or not. I was told it would take up to 24 hours to take…

Wish I could do less than one star and I also wish I never got involved with DirecTV. I have had five contacts with service agents in the last two weeks trying to get the service address changed, each said it was done but it was not done.

The last made a change that generated a move request and I started getting email about scheduling a move, I have not moved. Could not cancel online but spent almost an hour getting it canceled. Will cancel directv as soon a possible.

If this beef goes on any longer I will switch to another cable company. This is ridiculous. You don't think we have options? Think about it.

I have had a leak for months at one of my bedroom windows. I have had roofers out numerous times to have this looked at in order to find where this leak is coming from. There was nothing wrong with my roof that would cause this leak.

I contacted DirecTV requesting a technician come out and look at the dish and correct any problems with the mounting on my roof, but he never showed up on the scheduled day and time . I finally had a roofer come out today to remove your dish from my roof since I have cancelled my DirecTV.

After removing the dish and inspecting under the shingles where the dish was mounted, they found the plywood was decimated all the way to the rafter. They also found at least 7 areas where it leaked into my house from the dish when it rained.

It has also caused water…

I've been with Directv for 3-4 years. I am in the middle of moving and did not realize that the payment date had just passed by 1 day. So I called in and made arrangements to pay the same day.

The next day my service was off AFTER I PAID THE FULL AMOUNT. The explanation was that someone must have "Accidentally" discontinued my service and i needed to re-apply and a service will be added. I fully explained the situation to the supervisor who blew me off and basically said that their mistake was MY PROBLEM and despite my payment for the month I had to re-apply to get my service activated. Great job AT&T. EXTREMELY DISAPPOINTED !!!!!

Now I see why Dish Network customer service has much better reviews. UNREAL What a joke

Direct Tv Account# 259981970 - I cancelled my account with Direct TV in February of this year. 18. My initial call to Direct Tv was to have them transfer my credit to my At&t wireless account. Rep said no problem its done.

Never received the credit . Called back and was assured a check would be cut for the credit due - never happened. Now the latest is the credit is not available anymore. This is totally unacceptable and I demand my money back.

At 3:00 PM today 2 Hours before the start of the NFL Thursday night Football Game DirecTV pulled the plug on the local NBC Station KHQ in Spokane , WA. This is the last STRAW for me with DirecTV. We have been without the local FOX Station since February .

When I called KHQ they told me that DirecTV plulled the plug on 197 local NBC stations and that DirecTV stopped talks with the local stations. As I said I am DONE with ATT/DirecTV for LIFE. Worst Choice EVER and they never take ownership , but just keep raising their rates.

I’ve been trying since August 5 to get my new home installed. I’ve been no called no showed once. Partially installed another day and two days in row given the same unprofessional rude offensive to women tech who states direct tv keeps fucking up the order and there’s nothing I can do.

I can’t install your home. He even left in huff and knocked my very autistic two year old grandson down the porch and he hit his head on a concrete step because of it. I’ve called in and been passed around for many days and many hours. Too many.

I’ve missed work 5 days for this and still don’t have service. I’ve been a customer for 20 years across four states. If you want to keep me call me or I’m calling dish network. 612-221-5436 I will also be filing a complaint with the fcc and attorney general of…

If I could give this company a 0 star review I would I just tried to order direct TV and internet I was wanting to know prices and had to think about it and the guy I was talking to was extremely pushie and was getting extremely rude when I kept asking questions and saying I need to think about it and in the middle of me trying to ask another question he got angry and

hung up on me and if I was going to switch from charter I sure as hell am not going to now I would rather go without then be treated like that all because I was trying to make a decision about what I could and couldn't afford i am completely shocked at being treated like that and if that is how you treat your customers it won't be long until you not longer exist as a company

I have a contract. 1st year $70 plus tax. Select package internet included. 2nd year $78 plus tax. Select package internet included. My bill has gone up $50 after 1st year instead of $7 as contracted. Not getting any help with phone calls

Why is it Franklin County Georgia can’t receive Atlanta channels?? when it was approved though the fcc and the court system. I have spent countless hours on the phone trying to get the Atlanta channels only to be told the same old tired line.

I think it is time direct tv and Att be held accountable for not answering to these court documents.

otherwise it would be ZERO. My 82 step-dad has Parkinson’s and has recently entered an assisted living facility. I was at the facility from 9 until around noon and he never showed up. I called customer service and 1 hour and 15 minutes later had a rescheduled appointment for Sept. 6. he loves SEC football.

He managed, though was very disappointed thru week one! Later on Friday, Aug. they can come on Sept. We scheduled this date. GUESS WHAT????? NO CALL, NO NOTHING. d that they can’t be there until SEPTEMBER 10. This means another week, alone in his room with NO TV. This is totally UNACCEPTABLE!!!!

I am VERY DISAPPOINTED in the LACK of service. just a dark screen in a lonely room for another week. Again the 1-star is an over rating!

I am so tired of having to contact Directv month after month after month about my bill. I was promised discounts and when I get my bill, they aren't there. I just spent over an hour on the phone talking with different people in the billing department and they all say different things.

They never did get my problem fixed. I finally got so frustrated, I just hung up. This has been the process for months now and I am just sick of the whole thing. v. services. I find that either my bills are wrong, or they drop the discounts and then I have to continuously call in and try to get better deals.

This should NOT be the procedure!! We have been LOYAL customers for over 20 years, and I am just sick of this stupid game! I don't understand why this company doesn't just give good package prices and…

Contacted direct tv on June 25th regarding no signal and nothing was to done to correct the problem. Contacted them again in July and a serviceman was sent it the house and said that a couple of branches were in the way.

I trimmed the branched and still had no service. Contacted them again and nothing was done again. Contacted them again the end of August and wanted to cancel service and was given the run around and an hour later my service was final canceled.

I asked to be refunded for the 2 months of no service and was told that I would receive a $25 credit and that I would have another bill coming in the mail that I was responsible for. There customer service is terrible.

2 months without service and still paying. What a joke. Will let everybody I come in contact with of how I was…

If you dont return CBS by the time Hawaii 5-0 or NCIS (any of them) premier. I will not only cancel my service but I will tell everyone that I know to not go with directv. I manage a convience store and I have more influence than you can imagine.

I will tell everyone who comes in my store to not choose directv. I have a very very busy store & i am a very good manager. My customers will listen to me. Good luck

I contacted customer service to inquire about an alternate ABC channel. Haven't had it in months. Please find me someone who is at least able to speak English clearly to try and help me figure this out. AT@T handling Direct TV is not working.

Surely you people know this. I'm ready to find another provider.

DirecTV has been unwilling to resolve their dispute with NextStar since July 4, 2019. Consequently we customers have paid the price for their obstinance. Communication has been minimal. There is no excuse for this other than DirecTV plan to force a vendor to bend to their will.

As soon as our contract is up we will seek another cable provider. go elsewhere, DirecTV is terrible. My comment to DirecTV is to focus on your customers instead of your ego. Solve the NextStar issue today.

My bill wad $150.. last month. DTV added that nfl package and my bill went to $220... I called complained. 00. How does that happen.? I didn't ask for that package. Infact, I hate football. How can you make changes to my account without my permission and then charge me extra for dropping it.?

Don't make changes to My account without my permission. Are you going to pay that bill? How do you know if I can afford it. You don't care. I'm pissed!.

I cancelled my service on 07/29/19 and returned my equipment. I had to make several calls to get the equipment returned and I did. Direct tv debit my account because they bill in advance and I understand that. I am due a refund and I have called several times to get this done.

I do not get an answer as to when this will be done. It is my choice to use what cable company or equipment I use in my home. I do not understand why a company as large AT&T cannot refund my money.

I am a 68 year old senior who would like my funds returned to my account.

Our service was cancelled effective 8/20/2019. I was told our bill would be pro-rated, as the billing that is due 8/27/2019 is for 8/7-9/6, and as of yet it has not been and our service is no longer active. 94, as that is what I have calculated the pro-rata share to be (8/7-8/19), so I would appreciate it if the correction to our billing is made ASAP, as I don't want any further issues with this account that would cause it to go past due. 94.

I have chosen to communicate this way, as every time you call customer service, you are on hold for a very long time, and then when you finally get an agent, they put you on hold continuosly to try and review your account, talk to their manager, etc. etc.

etc, and by the time you are done you have been on the phone with them for an hour and have…

I will be changing service to the local cable company if CBS is not back on in the next few days. Football season is right around the corner. Hate to change but can’t get cbs on the antenna

I have had so many issues with our Directv. Our TV doesn’t work every time it rains. Which has been 2 weeks out of the month. 00 a couple months ago. So we canceled showtime and other special Channels. 00.

00 what is going on??? Is this company so out of control??? Come on let’s be honest and not liars. Never been so disappointed in a company. I thought Charter was hard to deal with but now rethinking it Charyer wasn’t this difficult.

) Installer showed up lost his temper and walked off the job. ) Day 1 - Frontier / Direct TV Internet Provider called said that Frontier doesn't have strong enough service in our area and would not be able to install.

) Day 2 - Installer was asleep in his van across street and two houses down. 00. I Called in to billing and they confirmed a mistake on Direct TV end but could not produce an accurate invoice. Asked me to verbal pay a bill with out any accounting!

I was put on hold for 35 min then hung up on. ) Never received a credit for the poor customer service from day 1 as agreed by Direct TV. Called customer retention was on hold for 30 min the hung up on.

) Channels added that we didn't order

Directv is terrible! At first, you can watch certain stuff on on demand and then all of a sudden it stops you from watching anything on there. There is nothing I want to watch on. Complete waste of money. Very displeased as several people are. Garbage!

The fact that there is nowhere to complain shows just how much they care about their customers. I will be warning everybody. Comcast and even Netflix are literally better than this. Money hungry stingy at&t. We also asked for it not to be put on our roof so we wouldn’t have a whole there if we decided we didn’t like it and of course it was still placed on our roof.

I would like to speak to whoever can change this and not just some poor employee who has nothing to do with it and can only apologize

I bought two new receivers about a year-and-a-half ago and decided to disconnect one that wasn't being used anymore now that we have our grandson living with us I wanted to reconnect that receiver and they told me that it was no longer compatible with their system and needed to buy a new one, if it isn't compatible than how is the other receiver that was bought at the exact same time still working I think you just want to make $100 more.

I've been a customer for over 30 years and since AT&T has taken over the service is definitely gone downhill , seriously thinking about going to Dish Network.

ONLY $20 CREDIT FOR ALL THIS. THIS IS A SLAP IN THE FACE. POOR CUSTOMER SERVICE!!!

First-Fraudulently charged for receivers that were returned over 1 year ago. When called to get a credit for those charges, a technician then deactivated a receiver I had that was working and I was paying for. When I called to resolve the issue by having receiver reactivate, they said they couldn't.

Only option to have technician come next day, fortunately there was an appointment open. Tech came out and they would not reactivate for him either, said their system say it is a standard receiver when it is actually a HDDVR, so they could not activate. I lost all recordings!

They had to give me a new box and now universal remote for my entire multimedia will not work on DirecTV and have to reprogram. Tech…

I have been a customer of Direct TV for many years and have never had an issue that could not be resolved, until now. A couple of months ago, I lost reception. A technician came to my house. Due to some interference, he put the dish (on a large contraption) on the ground.

Said he would call and schedule an appointment to put the dish on a pole. Stated he did not have the materials he needed to do it at that time. I never received a call. I now have been trying to get someone here for a month or more.

I call, an appointment is set up, I wait the 4 hours, no one comes, no one calls. I call again, the same scenario happens. I call again, I am transferred to a “manager”. Says someone will call in 30 minutes and arrive to do the work in 45 minutes.

No phone call, no one shows. I have made at…

CBS 42 from Birmingham, AL (our CBS access channel) has not been available for many weeks. This is our only access to CBS shows. If no contract can be reached with this station, please arrange for CBS access from another location.

Many favorite shows are only available on the CBS network. We have been more than patient.

Cancelled my long term account due to poor (at best) customer service. You lost my account because of lack of competency among your customer representative team. I suggest better training and communication. Easier access to specific departments would better the phone call experience.

Just called to cancel my account with direct tv, and was told they won’t even pro rate my bill. I’ve been a customer for 25 years!!! I suggest you work on your customer service. Paying $145 a month and losing channels on top of it, is ridiculous.

My husband died in November 2018. I am moving in with my son. I called on July 23, 2019 to discontinue my DirecTV. Gave Robert my new address. I was told I could not disconnect until the bill date which is the 5th of August.

New rules, however not in my contract. Ok so I moved from the old address on July 28 and now have to pay for additional days. That is ok. I have no other choice. I get my final bill, account number 4916913, in my email and I am billed an additional $70 for early cancellation.

OK, I guess another thing I can't do anything about. DirecTV is in control. Was told had 3 1/2 months left on my contract. I think it was only 2 months left but again DirecTV is in control. Today I call to see when I would be receiving the return equipment kit and am told my Meryl that the return…

Keep charging me for a account that was deleted months ago. If it was legal to send fucking tape worms wrapped around their fucking box I smashed to pieces Id fucking do it. The company is fucking garbage!

My DIRECTV for this area does not carry the local fox channel. How long will this last? As much as I pay for cable that is disgraceful.

After 3 days to have tech come out for 771 failure never arrived until 1.5 hours late I already called Direct and canceled service after 12 years!

Was promised 50GB upgrade by two different agents and when I called to schedule the appointment I was told I was ineligible. Unless this reaches a satisfactory outcome, I will be filing a complaint with the Ohio Attorney General's office. You may contact at my email.

I have been a customer, who pays on time, for years. In July my main receiver broke and I was sent a new one. At no time did the customer service rep who ordered me a new one explain that I needed to return the old one.

No box or return shipping labels were sent to my home address. 00 was taken out of my bank account for equipment I was never told or given the means to return. I called customer service and was told to just put mt account number and the order number, that I was given, on the box and bring it o the nearest shipping store which I was told by the Rep was Paradise Home Center in Union, SC.

I brought the equipment to the store with the information I was told to put on the Box plus my Phone number and left it with an employee there. I was called 2 days later and told to come…

we are moving into a new house and we are trying to get our direct tv in the new house, we currently have direct tv. Your staff, who really need to go to some customer service training, showed up the first time and said they can't do anything without tv's in the house, you would think when you arranged it, the customer service person would make you aware of that fact.

As we have direct tv and know its wireless i have to ask why do we need the tv's in every room? The reschedule the tech shows up three house early, yeah we aren't there and there is no call.

Third time must be the charm, you tech, i don't know his name, he again is 4 hours early but with a call. Coming over now, yeah no, I HAVE A JOB i have to be at that's why we make appointments.

hey can you put it in the same place the…