DirecTV

On Monday I was on a live chat and I was on my break so It was agreed that I would have someone call me back at 5:30 in the evening once I got home. It is Wednesday and I have yet to have a call back to resolve the issue that I was sold direct tv and I thought I was getting direct tv now. which Is cheaper.

The reason I went to this AT &T thing is because they said it would be cheaper. It actually is not cheaper than comcast for what I get it is not. Comcast you can watch everything on all TVs with a little box but here you get one box and im being charged just about the same for access to only one darn tv.

address is 716 south 13th Springfield Illinois phone is 217 816-3345

On April 22, 2019, I tried to get assistance form DIRECTV to use my Protection Plan Premiere. The problem is I cannot get assistance with DIRECTV Protection Plan Premiere to fix my iPad. I have made several phone calls, finally I was instructed to take it to a AT&A Store.

I immediately followed DIRECTV customer service instructions and drove to a AT&T store. After driving to a AT&T store the AT&T representatives at the store informed me they only handle repairs for a program called ASURION. I called DIRECTV from the AT&T store and explained my circumstances after following their instructions.

I was on the phone with DIRECTV for over an hour being passed around to four different departments and then I was cut off from the call. What do I have to do to get my iPad repaired? This is…

i am not able to change my package on line - I have tried and each time the site requests that I call. I've called a couple times in the last few months and when I ask to downgrade and if there's a deal or discount the person on the phone tells me they are not allowed and will have another rep. call me back. still waiting.

I have also asked about the cable lines that are still not buried in my back yard. when a direct tv truck came to take care of this they tell us they are not the right group to do this job.

The cables have been exposed for TWO years. How is it possible that my cables are still exposed when your company made the appointment. The playback feature is horrible - It doesn't work half the time. Your website is very deceptive - the only thing you allow is upgrades.…

I cannot believe the customer service this company is getting away with. I have tried for two solid weeks to cancel my service with DiretTV. 60 minute hold times, with the worst support, and they keep hanging up in me when I ask for the cancelation team.

The last time I called I gave them my phone number first (after a 60 minute hold) , and they transferred me to an automated payment center. What a flipping'. Joke. I have contacted a law firm and will litigate this to the full extent of the law.

I am sick and tired of getting ripped off by these multi million dollar scam artist companies. The people that are employed there should be ashamed of themselves. It is so ridiculous you wouldn't believe it!

1. From day one the Internet service from Frontier, recommended by AT&T to accompany my cable service, has not worked sufficiently, service is actually in and out. 2. Cable TV does not operate as I was told it would. I have no access to the On-Demand shows that are aired during the week. 3.

When I tried to go online to PAY my Frontier bill, in spite of all the problems, I was told that I am not able to access my online portal. Thereby having to incur a cost for paying by phone or in person.

The AT&T portal is also down and I am not able to access that either. 4. I was informed when I selected AT&T service for Direct TV and Frontier Internet that I would receive a gift certificate from both AT&T and Frontier.

Only to be told two weeks later that I must go online to AT&T and request my…

I have two homes, in which I take my Genie between. My primary house is in Victor ID. Since the switch to AT&T ownership, there have been several problems: 1. Typically when I call, which I try to avoid like the plague, the person on the other end is not in the US and rarely knows what they are talking about much less are your able to understand them because of the accent. That was not the case when owned by Directv. It take maybe 3 or 4 transfers down the line until you get someone finally may know what your talking.

Victor House 1. Directv was and maybe still is in a pissing contest with the local NBC channel 6 ( currently I am in Tucson). I could care less but because of that I am missing the highly bias NBC news, Blacklist series, Blindspot, The Enemy Within etc., not to mention the…

I transferred my service from one address to another locally I was specifically told the technician will handle all of your outside equipment from your home you will bring your inside equipment . The technician is here and he has installed the new equipment but he will not remove the old satellite dish from my home because I understand that’s my responsibility .

I was led to believe they were removing the outside equipment and as a result of that I am going to be unable to close on my house this week because the new purchasers will not want the DIRECTV satellite dish on the deck. I was missed lead and lied to .

After this installation at my new house I will probably -discontinue DIRECTV -Dispute the price of the installation -And further go online to discredit DIRECTV because of their…

It has been 3 days and the 'Guide' is not working at all. Almost every channel states 'To Be Announced"

I requested a transfer of service due to moving 4 weeks ago. I called 23 times and was on the phone over 28 hours attempting to get an appointment. I had 3 appointments - the first the technician arrived late and I was told he would need to reschedule.

The 2nd appointment - no one showed up. the 3rd appointment - the technician went to the old address and never arrived at the new address when informed it was a transfer of service. I have been told there is a order pending and NOONE can cancel this order to reschedule my appointment.

I have been told that a ticket was submitted and someone would call me back within 24 hours. This is going on 4 weeks now and NOONE has returned by call. This is absolutely ridiculous that I have to call this many times, spend this much time on a phone trying…

I have been a DTV consumer from when Sony offered the 'first' 18" dish'. This calculates to decades. I am now on my third dish [affording HD, multiple TVs and possibly other benefits I can not recall at the moment].

Due to hearing insufficiency, I have need for Closed Captioning. And, CC has functioned very well. The only complaint during these years, was improper sequencing of the dialogue with the CC. I can recall calling DTV and being helped in a polite manner to correct non-sequencing occurrence.

This non-sequencing would only occur periodically. And, each time, I was guided to normal operation.

However, since AT&T has taken the reigns, I have experienced multiple failure of the CC system. Not non-sequencing, but, lack of dialogue whereby the CC does not fully print the words spoken.…

After moving back to my home in Montana I called to have my service transferred back here from my winter home in California. I have SnowBird service and it usually takes about 20 minutes to transfer from one home to another.

I have spent over 8 hours, that is EIGHT hours, which I have documented) on the phone with about 15 different people and the result is that my service has been cancelled! I have talked to 4 supervisors, 2 have called me back but my service is still cancelled and they want me to start all over with a new 2 year contract.

HOW DO I GET THIS FIXED????? Every time I call I have to repeat the entire story, it appears no one reads the documentation. I got a text yesterday saying they are sending a box to return my equipment. PLEASE, PLEASE, PLEASE HELP!!!!!

All I want to…

Paying for service not reviving the service we are paying for. Signed up 7/2018. Can’t order movies, can’t use on demand most of the time. Satellite will nit stay connected to WiFi. I have worked with internet provider have new equipment and all other devices work fin.

I have called customer service multiple times 40-60 minute waits NO satisfaction. When my service is up I will NEVER use Directv again and am advising others not to either.

I moved and had put my account on hold. After moving, I decided I did not want to continue with DirecTV. I never watch TV and had only kept it for my kids who are with me part time. After not having the service for some time, it was apparent they didn't really use it enough to justify the cost either.

When I called to cancel and return equipment, the representative offered me several options to continue. I was not interested, but finally agreed to the most basic package possible which she told me would be about $30/month. I had a $34 credit, so agreed to give it a try as it might not be so bad at that price. We scheduled for a technician to come install the service (there was already a satellite dish, so should only need to be internal hookup). I received NUMEROUS calls the day before the…

Filed 1st complain in 4-27-2019. Guess you have reviewed the complain because received check for $79.40 for Acc. 064182913 under Roger Ellis, along with a bill for $321.00 for early termination plus taxes.

I did not terminate the service with DirecTV; ATT at Hollywood, FL location, decided that was better to close this account and open a new one in 12-7-2018 new account #145787738 (the bills does not show DirecTV acc. #) account under Norma Ellis; service active as 4-11-2019. As you can see since 2017 We (Roger and Norma) have had service with DirecTV, therefore, should not be any early termination. Acc. 064182913 (DirecTV) was installed in April 2017. Please review your records. Please let me know if you need additional information.

I have been a customer for almost 10 years. I use the same equipment that was installed on day ONE. recently the internet deca broadband adapter stopped working. totally dead, no lights but still warm. approx 4 years ago I was told by a DirecTV representative that I was qualified to upgrade my equipment free of charge.

she said I would be able to record multiple channels simultaneously. it sounded great but I was happy with my equipment at the time but that I would like to use the offer at a later date. the DirecTV rep said the offer would remain on file.

Today I spoke with a rude DirecTV rep named AMBER. she was lazy and very condescending in her tone and lack of interest in helping me with my issue. AMBER told me I DID NOT qualify for a free upgrade.

i had to BEG AMBER to look back in…

00 a month for my Direct TV cable bill. I stay in a community that the only cable provider is Direct TV as well as the only internet provider for my community is Century Link. I thought at first the reason for my problem was with Century Link.

After being on the phone with them Several times and going through Several processes to fix the problem the system came back stating that the Internet works Just Fine and to contact Direct TV. After being on the phone with Several people at Direct TV and being disconnected a Bunch of Times, the problem Still Exists!!!.

00 for them to come to my Condo to fix the problem :( . Something I Refuse to pay!!!!!. I'm Paying for a Package that I can't utilize:(. I have been a Loyal Customer of Direct TV for Many years!!!!

I convinced my Husband to transfer…

Contacted customer service regarding my television freezing up, it was determined that my server was bad. I was told that it would be EIGHT DAYS for a service technician to come out and give me a new server. I have been a customer of DirectTV for years, but will now be switching to another provider.

AT&T and DirectTV should be able to provide service before EIGHT DAYS. Very poor service.

Its so redundant trying to deal with your outsourced customer service. Never again, 20 minutes on the phone and still no resolution due to lack of understanding the problem and no one in America available. Time to find another provider.

You could learn lessons from Discover Bank.

I called to have tv service in my second bedroom, which is being used my mother in law. She is an elderly lady that doesn't get around very good so we moved her in with my wife and I. When I got home from work my wife took me around to show me what the cable tech had done to get our cable installed.

I couldn't believe my eyes to what I was seeing. This is the poorest cable installation I have ever seen. I have included some pictures to allow you to see how bad the job was done. I'm really not happy with him drilling through the wall and then just leaving the cable strung out on the ground.

With the cable running through the wall and strung across the bedroom floor, it is a major trip hazard for my mother in law. When my wife called to complain she was treated very bad. There is also a…

Can you put lower than 1 star? Lets see, I tried to resolve matter a dozen times over phone, maybe filing this complaint and posting to all other review boards, as well as the BBB will help get me some answers.

I make very clear that I have a bundled account and they need to be set up together. 5) fast forward 1 month, TV goes out, internet is fine (I have autopay on what should be my bundled account) 6) receiving…

Very poor customer service. I wanted to cancel MLB extra innings and after waiting on hold was transferred to MJ the supervisor of DirecTV loyalty. MJ was rude and refused to help. I had to “update” my account with additional passwords and security questions.

I wasn’t allowed to cancel anything until this was done. He was nasty and “dared” me to report this incident. I shouldn’t have to jump through hoops to cancel something I don’t want on my television.

We had to cancel our service after constant problems with not getting network to connect. We changed out the boxes twice and was finally told by the tech that it was a nation wide problem and that we would never have good service in our area.

So after paying for 2 years of having many days without being able to watch TV (having to continuously resetting boxes) we decided to cancel and was told the they would wave the cancelation fee. now they have put it on my credit as a collections account after it was supposed to be reviewed and escalated for review several times.

I am now going to file a FCC complaint if we do not get a call back and this issue resolved. Today I call and was given a bogus phone number to call which only goes to a voice mail and not representative.

I just got off the…

DirecTV Is billing me for two payments I made back in September and October 2018. I have sent them voided checks documenting both payments. Yet every month I get harassed with excessive charges. In conservations with call takers my claim is always supported my them not being able to find documentation on the cancel checks. But when I am transferred to the credit office, I am refused credit. This has happened several times and I in written correspondences have provided confirmation numbers of the conservations I have had with their call takers. The credit department is just refusing to issue me credit for the payments. Usually talk with a Nanette, employee SG643F.

Allen Harrell aharrell595@att.net

I am not a current customer but have looked into getting service again. But after the last few days I am really reconsidering that thought. I have my own house but stay with my boyfriend and his mom a lot.

His mom has the direct TV account in her name.. Orlys Maassen, phone number 515-379-2436 in Bode, Iowa.. She completely forgot to pay her bill. So her service was interrupted Her son, Andrew, was trying to pay the bill and get her service restarted.

Orlys doesn't remember her passcode or security questions so Andrew was on the phone almost 2 hours trying to help. No one would take his money. He wasn't asking for her information, he was only trying to pay. He was very frustrated when I told him to let me try.

I called and went at it differently with the automated system and within…

How many of these negative reviews does DirectTv need before they make a change? My guess is they could care less if they lose customers. Let’s try to keep this as short as possible. My issue started 4 days ago.

I was having some problems with my main Genie receiver so they drop shipped me a replacement. When I tried to follow the on screen instructions to connect the receiver, I kept getting an error message. That turned into 3 days of absolute insanity.

I spent over 17 hours on the phone with countless technical assistance departments, loyalty departments & IT departments. No one was able to solve the error 726 message that was coming up. They sent out 3 different techs and they all left after they determined that it was a “systemic issue” on the other end.

During the entire ordeal, I…

3/25/19 Reported outage of local channels only , Service tech. remotely checked out system, found hardware to be ok, the next available service tech was scheduled for 3/29 after 3 hrs. of checking system again and communicating with his supervisor no fix.

Check system 3/30 still out, called again no information until finally a supervisor in formed me that the local channels have been blocked ( contract negations) MAN YOU WOULD THINK IT WHY IT TOOK SO LONG TO COMMUNICATE THIS !!!!! Very disappointed in the way this was handled.

Average time per call way 45 min. Jim Ditzel 716-433-7439

We had a lady who claimed to be from Corp office however I have my doubts and would appreciate that she not call our number again

Ok let me make something clear for three months I have been requesting to speak to someone in this executive office. Now almost four months later after I sent eight emails in a row someone finaly calls and procedes to in my opinion be very arrogant and rude even my son felt that way. We were told back in December that we would get a credit of $20 a month for being a direct tv customer and also a wireless customer that would be applied to every bill now she says she cant do anything because the service is suspended however I want to point out that if someone would have paid attention to a customer emailing this office the bill would not be as high as it is now…

I want to submit a formal complaint about Direct TV shoddy practices. After I moved to another house, a DTV tech came to install and brought new HD receivers and said I had to have them. I called customer service Sheila Mar 8, and she told me the $10/mo HD charge would be waived.

On Mar 14 customer service Molly confirmed that the $10/mo is waived on my account. Yet I received a bill Mar 21 with the $10 HD charged. I called on Mar 25 and was told the $10 was NOT waived.

Escalation Dept called Mar 26 and refused to waive the $10. When I objected and said I should get the waiver I was told I would get, she hung up on me. Terrible service. I am a long-time customer and a senior and $10/mo means a lot to me on a limited budget.

I have been ramrodded into an HD receiver, lied to about the…

My name is Pamela King my numbers are 901-381-9482 home and cell is 901-263-9196 I schedule an appointment for today 3/27/19, between the hours of 8:00 am - 12:00 pm. I called twice since I didn't hear from the Tech.

This man didn't show or called till 12:54, when questioned he lied and said he was here at 9:00 and claim he took a picture of my car not in the driveway, if had did that my car was there. Now this man was over an hour late and refused to comeback and stated that, I been with Directv over 5 or more years and has never experienced this type of service.

I am going to go to another cable company this right here doesn't make any sense, to outright lie and not be considered other people time, that's why you make appointments. This person who identified himself as Mark at…

To Whom It May Concern, I have been harrassed by DirectTv officials attempting to collect money for service that were not provided for a year! How did I have DirectTv satellite service in an apartment complex that doesn't allow for satellite dishes?

Where are service logs containing connection information with my cable boxes, that one, are TOTALLY mine and paid for, and two, have not been in operation since I've moved into my apartment?? I did not receive ANY notification that I would have to RE suspend my service! This fraudulent!

Show me the logs of connectivity to my cable boxes which I've kept stored with me in my closet, in my apartment!

DirctnTv call center rep, debted my bank card, when he said it was for file purposeses only. 00 which caused my account to go to zero balance. 00. I lied to and misled, It’s much more that has happened to much to even try and explain.

At some point I will be canceling my service. The worst customer service I have ever experienced.

direct tv made an initial promise for services and did not follow through with promises. they said there is nothing in the notes and nothing they can do.

BE VERY WARY VERY DECEPTIVE PRACTICES WHEN SIGNING UP CUSTOMERS!!!

I need a contact phone number to resolve recurring automatic debit charges I have been getting even though I no longer have service.

wanted to keep my U-verse and was talked into switching to DirecTv because it is supposedly so much better. The technician that installed my satellite dish did not want to go on our flat roof to install it and put it on our deck instead.

Now for the past two months we always have three or four channels that won’t come in, whether the weather is bad or not. I called customer service and they told me they would charge me to fix their equipment that doesn’t work, that I didn’t want and that the installer put in the wrong location.

Looking forward to my contract ending so I can cancel their service.

I want channel 41 back! When??? I'm paying for it!!

I've been waiting a week for services to come hook it up my DirecTV that makes the third time I had to reschedule and I haven't yet got a phone call or email from y'all saying y'all had to reschedule it I have pay someone money stay at my house on Monday on the 11th I just want to know or y'all ever going to come out this Sunday this is my money I done paid for I should be getting something in return for having to wait for so long to get services with y'all

I have been trying to get my problem solved since last September, with to results. In August your tech installed a new receiver to correct a problem I was having with interrupted service. There was no mention of any additional charges.

00 for DVR service, none of which I authorized or approved.

however, the monthly charges continue. I am through trying to talk to your service reps on the phone, as most of them do not speak understandable English and are totally clueless or uninterested in try to correct the problem. the bank has reversed this action and has credited my account and omitted the overdraft charge.

In addition, I have notified you the last two months to change my billing address, as I have closed the PO Box. As a result, my monthly statement is delayed in reaching me, as my…

I was contacted by a Directv sales rep and was promised that a land line was available in my area , after speaking with one of your reps it was determined that a land line was not av available. I tried to cancel the sale and installation,after speaking with 12 people and 3hrs of my time I was able to accomplish this.Not great customer service

Directv quit working. Tech came out told me he could do nothing and would be back the next day. He did not show up. I have had 3 appt for someone to show up and nothing. Calling did not help.

They told me someone would be here today. No show again. When called they said it was scheduled for the 19th. I've lost wages waiting for someone to show up. Multiple phone calls and nothing! Since ATT bought Directv the service has been horrible.

Today a services tech was scheduled and reported he fix the problem. I called your services again to request another services call. The agent asked me for information about why I needed a service call. She was given the information and stated she would get another agent to set up the service call.

I waited for 30 minutes and then was hug up on. I called back and again gave the information to the second agent. The agent stated she would also send me to a agent to set up a service call.

I waited for 40 minutes and when the agent responded they needed the same information I gave to the first and second agent. At that time I requested to talk to a supervisor. I again waited for 20 minutes and was hug up on.

I called the again and the agent was informed why I wanted to speak to a supervisor.…

Let me start off by saying I was a customer with Direct TV for 18 years and customer service was great up until the last 2 years of service. I decided to cancel my services with Direct TV account #12586277 and internet on December 30th, 2018.

I called Direct TV and spoke with a representative who turned me over to the Loyalties department to try and get me to stay with Direct TV. 00 on 12/28/2019, you just need to turn your equipment in by the 9th of January, 2019.

I went to the UPS store on January 9th, 2019 turned in all of my Direct TV equipment, the reference #B4088P20190109111049, UPS Store #4088. 20. I called Direct TV again, on…

I have been a direct TV SATISFIED customer for over 10 years until what I've experienced this weekend. My service was disconnected Wednesday morning and I called Friday afternoon to make a payment to get it turned back on. I spoke to a representive and told him I could pay up to $300 if it meant my service being turned back on and if that was not enough I would make a smaller payment then

settle the rest of my past due amount by the 15th of the month. He put me on hold for quite a while to verify the amount that needed to be payed for my service to be restored. He then assured me if I payed $260 my service would be on within 2-4 hours or by end of day at the latest and noted my account that I paid $260 to have my service restored.

Come Saturday morning service was still not on. I spent…

I have received a $99 dispatch fee charge on my recent bill. When technician came out to my home I was never told before or after visit that I would charged $99. I believe this is very unfair to charge me for something I didn’t cause.

The customer service rep was no help . I should have been told there was a charge for technical visits. I have never been charged this fee with you since connection and other cable services never charged for technical visit.

I feel this was done underhanded. I am not happy about this matter.

Been a DTV customer since 2000. Ever since ATT has taken over customer service is atrociously poor. Each time I've tried to get help it's left me with wondering if I should switch to DISH. I didn't because it would be too much trouble.

Now after trying to navigate my way around the new website and trying to get help and communicate with the foreigners again, I'm ready to switch. There was nothing wrong with the old DirecTV site and now you've changed it into something that is almost impossible to use and made it extremely difficult to manage equipment.

You've made it worth the trouble to switch and take advantage of the DISH promotions.

We agreed to get Directv when the sales man told us that we could get it at $34/month; that we would be getting high-speed internet at our address. 30; we called and ended up talking to someone from India I guess.

They told us that there was no way for them to know who sold us this mess, there are no records, and if we did not have that then there is nothing they could do. We told them Fine, we want to cancel the HBO, Showtime and Cinimax; she tried to make us keep it.

We told her no, that we did not want it. She told us that she cancelled it. I just checked my account online and found that it was never cancelled. This was not a misunderstanding, this is poor business plain and simple.

If your company can not deal with people who do not lie then who's going to want your service; who…

Your salesperson advised me that I could get DIRECTV for my camper which I explained was not stationary, we travel to various campgrounds. I specifically asked what the cost would be and he told me it was included in my package. DIRECTV was here on February 18th and installed it into the house but the technician stood in front of the camper and said it wasn't going to work. I have been on the phone getting the run around for the last 5 days. One of your managers hung up on me and was very rude. I have asked many times to speak to whoever is the highest in charge to no avail. The way I have been treated is unexceptable. I would like a phone call from the highest person in charge. If I could remove the one star that is on this scale I would. This is unacceptable.

How do I talk to someone in…

Program information is incorrect and cuts in on an existing program with a basketball game which is supposed to be on a different channel and that information is also wrong! Customer service is nonexistent on weekends and when one does finally speak to an agent they can find nothing wrong.

After three different attempts to address this problem I end up with zero results. The programming problems continue and I can only regret my switching to a substandard Direct tv!.. Not much for the money!

put them out of business

i have been with you for years from the beginning I had so many problems, When I went to move from NY to Idaho, I was leaving your company, a rep said if I stayed my bill would be approximately 25 per month, and I would get hbo etc for one year, I got here, and it was fine for awhile.

In december I was told everything was now expired, I called, and a rep (one that does not speak good english) said I can have hbo etc, and my bill would be in the 40's Well in january I got a bill for over 90 I called again, and after going through 5 reps still not one that I could hardly understand, she said she would take off the 50 dollars, and cancel hbo etc.

86 and now, they are saying the hbo etc was never cancelled, and I am in arrears. I am a senior citizen on a fixed income, i cant afford this…

My partner and I had Direct TV over three years ago when we canceled our service with them. We returned the one receiver back via the postage and box that they provided. We still live in the same residence and have not received any correspondence of them not receiving the equipment.

Just one month ago I received a call from a collection agency stating that I owed a balance, funny thing is that I am not on the contract just a authorized user on the account. The following day I reviewed my credit report and found out that they reported this amount to the credit report agencies.

This action on them affected my credit score overall for something I never signed a contract for. They are the worst company to include AT&T and prefer using PS Vue or other services that do not require any…