DirecTV

I'm very dissatisfied with this service today with my payment plan I was only supposed to be paying like $72 a month my bill was 80 bucks this morning I was not helped in a proper way I asked the question was not aunt and they were not answer to the best of the person's ability so I am not raiding y'all any higher than a woman

The phone support is a joke! All i am trying to do is move my service and I have been transferred 4 times each in the past two days and no one can solve my problem. No one seems to know how to do their job and just transferred it to someone else who won't help.

Someone there disconnect my service and now will not own up to it. I have asked to speak with manager and they will not let you talk to anyone.

cant tell spectrum we changed to dish till century link is installed,qualified for free installation due to bundle may 16 2019 dish installed,may 24 letter from century link after 5:00 pm to install modem, telephone call may 24 have to have engineer tech to work outside wonk come till june 12 still paying for spectrum and dish ,no century link,direct tv never informed me i had to pay 100 dollars for century link ,10 dollars a month for modem,38 dollars for phone filters ,if your in partnership with century all these extra monies required should be addressed prior and

your partner didnt show up or call and im still paying spectrum,so much for a better,cheaper,tv,internet,phone package im going to cancel all if this is direct tv way of doing business and will pay the penalties monthly of 20…

I am upset that I am paying $150 per month for your service and do not have an NBC channel. Your web site try’s to blame the local TV company and your solution is for me to watch it online or over antenna.

Why am I paying you then. Maybe time I look for new cable provider. Zip 48612

I was supposed to have a technician come out to my house to adjust my satellite due to not having any signal. I scheduled an appointment on 6/8 for 6/11. I confirmed the appointment twice by text message and once by phone and no one showed up.

It was an inconvenience to me and the person who waited at my house for 4 hours. I was told I would receive a credit on my account and a phone call from the technician supervisor. I got neither. I still don't have any signal on my tv, but I was sent a reminder from AT&T about my bill for this month. That was awesome.

You're customer service reps were no help whatsoever when I called to confirm that someone would actually come to my house to repair my dish and what time I would need someone to be there. I confirmed all the information on the account…

Generally pleased with DirectTV. But, for the last month or so it incessantly plays and extended and irritating add for Dan Patrick/BigOG. If this goes on much longer I will be switching to Hulu or some other service.

My complaint to Direct TV is the very personal information that one has to give over the phone to enroll with Direct TV for their services. This info can be used against the potential customer in very expensive ways such as in the “Well Fargo” cases.

” There are other ways to gather personal info other than giving it to someone that can use the info for their own personal gain. I was told that an employee cannot have any pens, pencils, or paper, but these rules can be and usually are broken.

I worked at a prison for 15 years and we were searched, screened, and had to go through a metal detector; and yet, there were all kinds of contraband smuggled in to the prisoners. I noticed that Direct TV has only 1 1/2 stars rating on their service.

This is an area that Direct TV could greatly…

June 10, 2019

To Whom It May Concern, I hope you can help me solve my problem! At the end of January, I called and spoke with a representative by the name of Cecelia to see if I can lower my bill since my bill was over $200.00. She claimed that she can do so along with upgrade to new boxes because my equipment was outdated. She told me that my bill will be $183.00 in total. I made the order and the technician was to come to my house to install new equipment on January 31st. That order # was $295573034.

After the equipment was installed, my fist bill was $304.05 and I was very upset called Direct TV and spoke with the supervisors Jessica #CY0320 and she was very rude and decided that was unable to help me and do not know who Cecelia was, even though I asked her to look up who put the…

Tried to rent a movie an it took 20 minutes to get it done . Went through 3 different people before I got someone an then he tried to cell me a phone I just wanted to rent a movie.

I don't think I will be staying with direct tv much longer sorry . Poor service. It was better when it was just direct tv.

My complaint is over 4 years ago I asked a customer service representative on the phone to change me to the cheapest plan available. I was paying almost 200 dollars a month and that was too high for my budget.

The representative told me I was already on the cheapest plan they have at the company. So years pass and I acquire again about my plan in April of this year 2019 and the representative told me I was not on the cheapest plan so my complaint is that How dare Directv take advantage of people who trust them to give them the best service.

I lost thousands of dollars over those years because of what that representative told me. 00 a month the payment I wanted and asked for years ago a basic plan. I am very angry and dissatisfied with the service I received.

Lost service to my TV I called customer service they try to resolve situation said they could not resolve situation from their end I would have to purchase a service agreement for $99 for them to come out or $8 to come out. Once I agreed for the service contract 5-minute my TV's all came back on after they got my information and I agreed for the contract I believe I was just scammed by DirecTV Better Business Bureau

00. This was on May 8th, 2019. I told them over, and over, and over again that I did not have that kind of money in the bank and did not want it to go into overdraft. The person I spoke to told me again that I could put that card into my bank account.

00 Reward instead, I said ok. 00 Reward card. So I went to the bank on May 31, 2019, and was told I could not deposit that card into my account. So they LIED to me and now my account is in overdraft and I don't have money to pay my rent and other bills.

00. This was on May 8th, 2019. I told them over, and over, and over again that I did not have that kind of money in the bank and did not want it to go into overdraft. The person I spoke to told me again that I could put that card into my bank account.

00 Reward instead, I said ok. 00 Reward card. So I went to the bank on May 31, 2019, and was told I could not deposit that card into my account. So they LIED to me and now my account is in overdraft and I don't have money to pay my rent and other bills.

My account number is 20548392

I contacted your Customer Service dept on Friday spoke to a rep and explained I had a death in my family which I had to help pay funeral arrangements for. She moved my past due amount till 6/14 in order to help with the burial. then said after paying that Directv could help spread the remaining amount out. Se was very helpful and compassionate...

Brings me to today when my service was off. I contacted 4 Supervisors who said her decision was overrided and they cannot honor. Funny no one contacted me to notify me. Now my service is off and I am being told I have to pay the whole balance. How is it a rep can be move compassionate then your Management who are completely rude and unhelpful. How can a offer be given then rescinded without any notification to the…

Last night we lost service from directv. Called to get answers and was put on hold for 45 min. After that wait they hung up!!!! I can't say anything other than just stupid!! get yourself together at&t worse service ever!

Your prices are ridiculous, I've gotten to the point I surprised you don't charge for phone calls now! You apparently do not even have someone to handle a problem that could have been resolved with a simple recording!!! Shame on you!!!

Don't bother buying any other companies, you can't handle what you already have!!!

Your tech support not only didn't fix my problem (I still have no TV) but couldn't do anything for my troubles. I am VERY unhappy. com

3/9/19: Had Dish installed; called to cancel DirecTV, because we couldn't stand the terrible reception any longer. They told me we'd get a letter with a list of equipment to return. Told me we had to return equipment by 3/19, (10 calendar days) or they'd charge an equipment fee.

3/11: Called to ask if letter had been sent. Told letter takes 7-10 working days to receive. 3/27: No letter. Called, told equipment is too old; don't need to return; would not put in writing; no letter would be sent.

4/5: Received voicemail stating we needed to return equipment. Called; was assured equipment is too old; don't need to return. There will be no equipment fee. 85 for non-returned equipment. Paid last bill. 5/15: Called to address bill. Told to take…

3 emails 6 texts no phone call from tech but call from Ca sailing ware house out of equipment When are you going to show up LEJ35@aol.comact # 264752189

In January 2019 (year 2 of my contract), DirecTV decided they would jack up my bill (same service - no change in service) to $120 from $88. We called in February and asked Billing what could be done. They wanted to reduce my service and pair away channels in order to reduce the bill.

They said I could call back to see if there were any promotions in the next few months. I've discovered these folks simply do not care. I called in March, again in April and again today (May 28). Today, the Billing Rep told me they were under Tight budget controls.

I asked what that meant and the rep couldn't tell me. I've figured out they do this to everyone in year 2 of their contract. Unfortunately holding customers hostage in year 2 is what they do. Another reason why DirecTV should not be allowed to…

I have two complaints I was very unhappy that they people that came to install my direct tv put three different set of holes on my roof because they didn't do it correctly! I called to make a complaint and no one ever called me back to talk about this.

My other complain is that I was not informed properly that all my information was only going to my email so I was never away that I had a outstanding bill for 3 months as I had my credit card connected to the account for the auto withdrawal now I have all kinds of fines. I only had it a couple of months and I am having such a bad experience.

I WAS SCAMMED INTO A DIRECT TV ACCOUNT. I WAS TOLD AT ATT STORE THAT MY CREDIT HAD BEEN FROZEN AND I WOULD HAVE TO PAY A $200 FEE REFUNDABLE AFTER ONE YEAR WHICH I REFUSED TO PAY. THIS WAS ACTUALLY $199 FEE FOR TWO RECEIVERS FOR AN INSTALLATION WHICH WAS NOT REFUNDABLE.

ALSO I WASN'T TOLD OF $240 CANCELLATION FEE WHEN ACCOUNT WAS SET UP.

ALSO ADDITIONAL FEES WERE ADDED THAT I DIDN'T AGREE TO. NO BILL FOR 3 WEEKS AND I SENT STUFF BACK TO DIRECT TV BEFORE RECEIVING FIRST BILL. 90 WHICH I WILL CONTEST IN COURT IF NECESSARY. com

com it states the bill for Wayne either pass this on to your bosses for review or when I get another false e-mail I will look into actions on the legal system I hope you will not just ignore this

On Thursday my cable stopped working. I called to get someone to trouble shoot that did not work so the lady wanted to schedule me for Monday i said no way i was having company for the weekend and i needed it to work before that finally i spoke with a gentlemen by the name of Yaya his # is YM376H And he set an appointment for Friday 12pm to 4pm i kept getting messages for the time they would be arriving my last text from them was at 3:48 so

by 6 i started calling to find out where they were i was getting no where then a gentleman by the name of Roy he . said he set a rescheduled for later and the tech would be calling me in 30 min.

I waited until 7:21 and i called back and they could not find any info on what Roy said they could only find the order for 12 yo 4;00 and they said the tech…

Been a customer for 13,or 14 years notice in January 2018 that my Bill's was not being paid but that was a lie because have a payee that has been paying off my Bill's since 2001and I and social security administration goes over all my Bill's every month with CEPS whom handle my Bill's, if they are receiving the money why aren't they not putting into the account then

they are telling me to make another payment to keep my service it's unfair when the check is still being pending, trying to get more money.

WHEN A SLAESPERSON CALLS TO OFFER YOU SPECIALS AND THEY DO NOT KNOW WHAT NO MEANS. WE TOLD HER NO AND SHE KEPT PUTTING A HARD SELL ON WE FINALLY HAD TO HANG UP TO GETRID OF HER. THAT IS NOT RIGHT STEPHEN CUSACK

DirecTV SUCKKSSSSSSSSSSSSS!!!! since when is it ok to promise people something then never do it? directv's new moto is "let's fuck these people over! We have no heart and we don't care what they say!"

:) :) fuck you direcTV bullshit.

Thanks, love you.

24 for prepaid service in December 2018 and we prepaid December 28, 2018 for service in January 2019 so we could freeze otherwise they would not allow us to freeze our account while out of town for two and a half months. Today is May 22, 2019 and we have called numerous times about our refund check and Directv keeps giving us the same line, that it will take "another 35 days" to get our refund check in the mail.

We mailed back the equipment even though Directv took their time sending us the box to mail the equipment back to them and we saved the paperwork for proof of when we received the box and mailed the equipment back the same day as we received the box from Directv and have proof from the post office with date and stamp.

99 on December 28, 2018 to freeze our account yet I have all…

99 on my monthly bill. The offer was for 12 months and I would see the credit on my bill . I was also given a website for a rebate on showtime after three months to show where I have paid my bill .

com, After speaking to a customer service rep today ,she stated it was never added and they didnt have any such special. I asked to speak to a supervisor who basically said there is no such offer and I was scammed.

Javor was no help and basically called me a lier. Why would I have so much information if noone called me about the offer. HE was not willing to help find out what happened or to honor what the offer was .

He basically wanted me off the phone and I dont appreciate being called a lier.

00 credi on my statement. I would like another credit. I watch a lot of the NBC programming or I used to. I have missed so many of the shows that I normally would watch especially The Voice, I missed the entire season.

This is just one example of the many programs that I have missed, especially all of the end of season finallies. 00 a month for every month that this continues!!! Thank you, Julie Wheeler 450 J Street Apt 21 Idaho Falls, ID. 83402 Phone number 1-208-701-5201

I called DirecTV to have services installed. So I decided to turn my house over with. TV. And. At&t tech sat in our house and lied to our FACE about our services. We was Promised we was eligible for bundle.

CAN I GET A RESPONSE

For almost 3 weeks now I have been trying to get the proper equipment to connect my wireless internet to my receiver.

First I was sent the wrong equipment then twice after that it was sent to the wrong address. Today finally received it to the correct addresses but once again it was the wrong equipment. I’ve called and called and chatted and chatted but no one I talk to seems to think it’s a problem and just shrug it off.

After being a customer for nearly 10 years I will be canceling this service and going with someone who treats their customers better than this. I will never recommend to anyone I know to ever use direct tv.

V equipment to my house on a time and date that they picked out. Then we were told that we would receive a text or phone call when the technician was going to show up. A text came in around noon on the day they were supposed to come saying that someone was going to be there around 2 we had to take the day off from work to make sure someone was there.

No one showed up at approximately 4 pm we received a phone call and were told that they couldn't find the technician, so they would have to reschedule. So they put us on for a date of the 29th of May over two weeks after they were supposed to have the stuff done.

They told my wife that we could be put on priority to have it done as soon as they had someone available (which never happens) but she would be required to call on a daily basis to…

94 on 9-26-2018 ( I sent my bank's proof of payment ) 3) The account was closed over 3 years ago (NO ACCOUNT TO APPPLY TO ) My Chase bank even called only to get run around!!!! 4) I have made OVER 40 phone calls to your customer service dept.

(Ask for your history) Note: I was promised that my electronic funds was going to be returned 4 TIMES !!!! i need my money

I contacted the Directv customer support today to order a H-24 standard HD box. I asked two questions. How much is the box, when can it be shipped. These should be simple issues. I had to go through an interrogation about who I was and was told the information was not correct.

Information on my pin number was not correct even though I set it up again yesterday. My phone number was not accurate even though the computer knew who I was automatically. I was asked 7 times what model I wanted and then they said the wrong model again.

After all this and 45 minutes I was told they did not have access to that model and would need to transfer me. I got customer service in India and after 30 minutes of a circular conversation asked to speak to someone in the United States.

They said no one was…

, I was mailed an upgrade equipment which I didn't need. We set up an appointment for the following week which a Saturday, we waited no one showed , I called and I was told I didn't have an appointment, so I spoke with a supervisor and she set up an appointment for today 05/14/2019.

We requested 8-9am because I had to go to work. no one showed, so I returned the new equipment that I didn't need and left for work. after wards I started getting text messages about the appointment and they said that they might not be able get to me even at 12 then some one called me and

ask me if some one was home, so told them no it was ridiculous that they didn't get back with me in a timely matter. I told the person to stop texting me and I was upset about the situation.

THEN HE TEXT ME BACK AND SAID…

Please help me solve this problem.

I wish I could give it ZERO stars. Directv USE to be a great business BEFORE AT&t took over. I actually went to Directv running away from Uverse and AT&T services, including mobile. They were always helpful, resourceful showed that they TRULY CARED about their customers and their service.

Since I AT&T took over in their usual fashion my bill skyrocketed from about $120ish to now $200 a month for the SAME package mind you. Speaking to a customer service rep to deal with any issues, which were rare took an average about 30-45 minutes with resolved outcome.

I just literally spent 3 HOURS!!!! " Wow it was deja vu all over again, same EXACT AT&T crap and old…

Customer Service is now a joke since AT&T has taken over. It has been two weeks since my Satellite broke and 5 boxes in my house don't work. I was sent a rude technician who had no understanding of the situation, nor was I notified of the appointment ahead of time.

This technician was asked to leave my house after complaining he was not being paid for this and what customer service rep had afforded on the phone was totally incorrect. I have spent over 5+hours on the phone trying to get this issues resolved.

Supervisor's do not return calls nor has the situation be rectified. I am beyond my limit of being nice and wasting my time.

hi, direct TV. i ordered, via 18887801081, a Direct TV and internet services to my house at 9:35 am on 05/ 09/19. the services i got including Direct TV with a monthly charge of $45, one season NFL ticket, and internet at 25 mgb at $69/month.

both services will be installed on 05/11/19. the customer rep. was nice and through. 99. i got a AT&T direct TV order number: 1RC133524363. i , then, checked my email. not even mention that the billing and service addresses were completely messed up and wrong.

i called customer services at 18447760966, again at 1:42 pm. i was transferred to speak a account master, Mr. Mark. he tried to help. it took him, and me, too, more than one hour. still, he could not have the problem resolved.

at 2:27pm, i called 18447760966 through different line to cancel…

I am a current customer (account number 260457932) who has two boxes in Arizona and one box in my RV in Idaho, all three are listed in my account information. Yesterday I called the service number to have my 2 boxes in Arizona deactivated for the summer and the one in Idaho activated as we do every year since we are snowbirds.

The reverse action is required in the Fall when we return to Arizona and leave Idaho-- usually not a problem doing this but I am fearful of having to do it again in the fall.. Yesterday I spent 1 hour and 45 minutes on the phone with two different "customer service" agents and I had to repeatedly tell them over and over again that all I needed was to deactivate existing boxes and activate one.

After repeating several times all of my account info the first person said…

When sports programming is delayed or moved to another channel DTV does a program update and removes your recording programming!!MISSED THE MONDAY RACE DUE TO THIS. THANKS ALOT!!!

On April 27, 2019 I called Directv to schedule a transfer of services appointment because I was moving on May 4, 2019. During that phone call all i heard while I was on hold was the "seamless" process it was to have the transition happen.

When I finished my call the CSR told me to just bring all my old equipment to the new house and a technician would be on May 4, 2019 to the new address to assess the new house and install any needs for my TV's. On May 4, 2019, the technician came out.

He said he was only able to install one TV because the house was not wired for service and suggested that I go wireless so I could have the other 5 TVs connected. When I said to go ahead and do the wireless service, he [Richard] advised me that I needed to call Directv back and upgrade my account after he…

I have called direc tv for 3 days now. They don’t fix my problem . Still can’t get pandora . This is horrible !

I was given the amount of $87.79 for a monthly bill to go back to DirecTV. I was billed $155. MY order was as follows Primary TV $0 Xtra $101.99 Advance Receiver $25 additional tv 3 geine minis $21 Regional Sports Fee $1.80 NFL Sunday Ticket $0 $300 AT&T visa reward card $0 $5 off for 12 mo &-5 $57 off for 12 mo$-57 TOTAL $87.79

ACCOUNT NUMBER 59410874 Why am I getting billed for the NFL Sunday ticket. I have contacted customer service and they will not fix this. I also did not get the email about the reward card. If the person that hooked up the service had no clue what we were supposed to be getting and had to call in and find out. If this is not fixed within the next hour I WILL MAKE IT KNOWN AS MANY PLACES AS POSSIBLE.

This is a letter of Complaint to AT&T and Direct TV

My Wife and I asked Direct TV to install Wi-Fi that would be able to produce upload speed to run the security cameras installed in our home. They told me that they use Century Link Co. for all Wi-Fi services, which was not a Direct TV company. I voiced my concerns and I was promised they would guarantee that once installed it would work fine. We asked that the service be installed based on this promise. That service was installed and it did not work as promised. It was installed no more that three weeks and never worked. We even had their service technician at our house and it was checked and he could not get it to work. We then asked Direct TV to remove their Century Link Wi-Fi.

At that time we were told there would be a cancelation…

Direct tv would not honor a payment arrangement. I spoke with a supervisor named Alex and he was one of the most rudest and uncaring people I have ever encountered. I was even told that I had to go to an AT&T store and show the email because they didn't have a record of the arrangement, even though AT&T sent it.

I was on hold for about 3 hrs with no results. Basically, I was told my arrangement didn't matter and that I had to pay the entire amount to get services restored. I am very disappointed in the quality of service and the poor representation that I have received today.

I will encourage anyone to not trust Direct tv in making arrangements because they may or may nor honor it. I still have the email, proof of the arrangement and how it states when to pay. It's not fair to have…

I cancelled my service today 4/30/2019 and I am being told that I will continue to billed until May 19th. I am not willing to pay for services that I am not using. This is unacceptable!!!!

I have a Direct TV Bundle contract ending September 2019. To this date, Direct have tried to over billed me for services that I didn't ask for. They send me outrageous bills over $200 a month. I have to call Direct every month to get my bill corrected.

Staying on the phone with customer service over an hour trying to get this issue solved, but to no avail. 00 again. I am thinking you don't want my business.

Recently purchased a portable satellite system (King Quest VQ4100) with receiver. Called to start tv service with Direct TV. Worst experience of my life. Could not get it through the staffs head that I already had a satellite, receiver and cables this was going on an RV.

Wasted four hours of my life. At hour 3 they were able to turn the service on but I had to talk to someone else about installation. Once again I already had everything and didn't need install. One of the worst experiences of my life.

If you are going to Co-sell a product with another company you should probably let your staff know what the difference is between a RV satellite and residential satellite. Funny thing for this whole experience is they still have a tech coming to do an install.

Jokes on them I will be…

Direct TV has by far the worst customer service of any company I have ever dealt with !!!!!! Tried for 3days to get a channel lineup for my zip code, with prices for each package. I talked to people with accents from 7 different countries and was cut off twice.

How the hell can you change your service when you do NOT know what's available and the cost ?????? DIRECT TV SUCKS !!