Discount Tire

Not only did they not have my tires, which I ordered using their online service, but when I went in for my appointment they advised they would call me and never did. Not even to tell me that my order and appointment had been canceled.

Poor poor customer service and completely unprofessional way to handle a customer. Never again going to this place much less referring them thru word of mouth.

I have enjoyed great service at various Discount Tire locations around the country over several years with no complaints. Until now. Here’s my experience with the Dawsonville Georgia location: I purchased new tires a year ago. In driving home, I could tell something was wrong.

My inspection revealed the wrong tires (cheaper) tires were installed. Not surprising since the manager was gone and the shop was a party atmosphere. Recently I visited again for a routine rotation/balance. I had an appointment. I waited one hour past my appointment time and my car still was in the lot.

After my intervention I was told that they “forgot about “ me. This location is poorly managed. They’re good on apologies but incompetent on quality service.

I went I to the Cottonwood site for a tire rotation. I bought the tires at that particular site. The tires are six years old; however, since I drive infrequently, and my car has low mileage, I don't need new tires.

The manager refused to rotate because of safety concerns that the rear tires were a bit more worn than the existing front tires and since colder weather is coming it would be unsafe to rotate the tires (even though I don't drive in inclement weather). I have never experienced such a problem, and am always emailed for rotations.

I don't agree with this refusal to rotate, and I am convinced that they just don't want to be bothered even though I have purchased my tires at that site and have never had a problem. This situation is unacceptable in my opinion.

I took my SUV to Discount Tires in Spring Branch, Texas to check my tires as it felt like there was a ball in at least one tire. I bought my tires from them, and bought the insurance on the tires.

They checked and rebalanced the tires and said they were fine. One week later I had engine problems so I had it towed to Toyota on a flat bed tow truck. They fixed the engine problems but then seen one front tire had wires coming out of tire.

The tire was no good. Now why Discount didn't find this problem is ridiculous. My wife or I could have had a fatal accident if it would have blown while either of us were driving . I had to spend $500 at Toyota for 2 front tires which Discount Tires should have replaced with our insurance we have with them.

I am very disappointed with this problem and…

I visited this place to repair a tire, I asked for rotation and balance, they will only change the tire, but the rotation is due to the fact that the tire is worn out and that is false. I returned to complain, the girl helped me reluctantly.

Discount tire

Had tires I purchased from the college station store rotated only to experience my truck pulling to one side after leaving the store. Returned promptly to explain the problem to Garth the service rep. His explanation was something was wrong with the truck. He offered to put me at the end of the line for them to check it which would have been a couple more hours. His attitude was less than professional hoping I would just leave so I did.

Scott manager at the Maysville rd store just came up to me scudding me of complaining to customers about their service etc and I told him to get out of my face and to back off and I was outside standing by myself when he approached me with accusations and his body language was very threatening and uncalled for .

I asked him twice to step back and get out of my face and to not tell me what I can and can’t say and he needs to be FIRED !!! This isn’t his first time coming up to me like this and I should have called the police because by the way he was standing he could have hit me or something.

Also this place based on his behavior doesn’t even qualify for 1 start !!

The customer service person Carlos at the North nellis location was rude I'm plying I was lying about purchasing a lifetime balance very unprofessional

I normally get my tires from yall by ordering online ( I go to the Portland Texas store).the problem is everything I order a tire when I get their they always say sorry but they put the tire I ordered on another vehicle.why have a order online system? When you don't get the tire you ordered.

Very disappointing service. I have been Discount tire for years and today I have to say how unreliable the service is. Took my car for just tire rotation and they screw up 2 of the rear wheels studs. So they send me to Break Master near by on E Southern.

I make mistake getting involved with taking my car to Break Master(worst service ever). I should have left my car with Discount Tire and let them deal with it. It has been 3 days I don't have car to drive.

I will call Discount Tire Corporate office tomorrow morning to file complaint. I must get my car back tomorrow.

I've been to quite a few of the stores north of seattle over the years, and this was the last straw, burlington WA. Was the final store for me and my personal vehicles, I stopped in wanting a bolt removed from my tire, a simple procedure for any tire store, however the employee came in 45 minutes later and

said my jeep srt was ready, and that they had put my spare on, not noticing that my spare is a 20 inch wheel, I have 22 inch tires on the jeep as is the one with a bolt in it that was un_ repairable according to the employee, I told him I cannot drive a all wheel drive vehicle with one rim smaller than the other three, his answer was OK. , I ask for the manager, explained in detail!

His answer "ok" does discount put there employees through a training course? put in it. Again amazing, I…

I brought my car in for a patch and they misplaced my TPMS sensor and said it came in without one. They finally said they would take care of it but when they tried to program it the front ones wouldn’t work and they were still trying to say it’s not their fault but they have the factory one coming in. I’m pretty pissed about this situation, nothing was wrong with my sensors when I brought it in and now it’s all kinds of messed up!

I bought my new tires on 4/24/23 at Discount Tire through 7301 McPherson Rd. Laredo, Tx. They broke my tire caps and told me they would replace them in one week. I called following week and they said they lost them. They would order them.

I wait another week and they tell me they haven’t arrived. I call following week and they said they would look for them. Following week they said they had ordered wrong caps. Until now I haven’t gotten a call from them.

They are so irresponsible and I would always buy my tires at Discount Tire because I loved the service…NOT ANYMORE! I am a disabled person and have gone through so much dealing with Discount Tire people including the manager. I believe I shouldn’t even pay for my tires for all I’ve gone through.

I hope this matter can be taken care of.…

I had a bubble on the side wall tire so I called the shop to notify them because I had purchased a full set with insurance. I was told to bring in the car and they would take care of it.

Once I got to the location they checked the tire and ended up telling me they didn’t have it in stock and I drove all the way from Nogales Az 50+ miles. I asked the employee if it was safe to drive and he assured me it was because I would end driving close to 200 miles on it, and he assured me it was.

I got home checked online and it was totally unsafe to drive with the tire like that. I did not even get offered a loaner which I had the insurance for. Had to get a rental because I was not gonna continue to put my families life and everyone else’s on the road.

After that I call almost a week later and…

On May 22,2023, at the 18th St and Camelback location, I had my left ear tire repaired from a nail being in the tire. On May 29, 2023, I came up to Prescott to spend time at our 2nd home.

On May 30, I started my car and the computer told me that tire had gone from 35 to 26. I drove to Discount in Prescott and made an appointment for today, June 1. The pressure in that tire today was 15, after having it “pumped” back up to 35.

Upon inspection, I was told the reason it was losing pressure was that the patch was not done correctly. Discount would replace that tire for free, and advised I should replace the right rear also so that they both would start out with fresh tread.

I called the Phoenix location and talked to someone who said he was an assistant manager. I told him what had happened…

I have Continental tire I purchased 19,000 mile ago. They are worn down to 5/32,6/32, 7/32. This is a problem. I had a nail in the side where it could not be fixed so after Getty a Meg. They replaced that tire.

Then they said I had to buy a new tire warranty. Because I bought one for the bad tire not this good tire. I should not have to repay because I use your warranty. The tires are wearing too fast and I think they should be replaced free of charge.

This is the second flat. Why should I need to buy a new warranty. I feel like these tires are not good or safe and don’t feel I should have to pay to be safe. I have more than one vehicle with your tires on them.

I never had issues with Discount Tire before. Please advise me how we can fix this issue. I am on a fixed income and don’t need…

Been a customer for 20+ years. I made an appointment for a rotation of my tires many days in advance. When I got there I was told the wait would be about 2 hours. When I complained and asked why would a company even take a reservation when their obviously completely over booked I was told it’s company policy and that walk ins have a longer wait.

This is such a insult to your customer and shows a total lack of respect for me and my time. When I asked to reschedule I was told the wait would still be the same unless their not busy. I’m sure you know what my response was.

Horrible way to run a business and treat your customers

At the 1500 eastgate dr location in Garland/Dallas, I have been treated very rudely and without compassion or respect. My husband works at this location, and there are two young girls that work there (with a very inappropriate social media presence btw). These girls are always going out of their way to say hi, bye or talk to my husband and in general finding excuses to bother him and get his attention. I am VERY uncomfortable with the situation and the inappropriate behavior of these young girls to my husband.

I have called asking to talk to a manger what seems like 10 times and NOT ONCE did a manager speak to me (yet Eric and the guys would go to my husband) and consistemly bad mouthed and insulted me to my husband Dayton. They are allowing the inappropriate behavior and attention to my…

Not to even mention they made an appointment for 4 tires to be installed. Called me, made later appointment, only 2 came in, called back saying 4 came in to bring car in, said wasn't my appointment time so I had to wait over 2 hours.

Car didn't drive smoothly, vibrated badly from day one, finally had time to take back today, told me the tires were not balanced, that's only been couple weeks & very few miles. They were never balanced. No apologies from staff.

I have bought tires from DT before. Customer Service has really gone down. They don't act like they care! Cartersville, GA location.

I will never take any of my cars there again, as I have done before. I have used this company in my town of Jackson, TN over the last few years and have taken in around 5 vehicles. I just went into the store today and wanting my tires rotated the gentleman proceeded to take my keys, come back with another associate that he was training and to tell me that 3 out of my tires where bad.

This is a 2022 Honda Civic that I had to have some tires put on at the beginning and having been taking this in on the spot each time I get ready to get oil change. The gentleman proceeded to tell me he could not rotate the tires that it would make it worse while I stood by and heard the gentleman beside me be told the same thing just a few minutes before while the gentleman that was waiting on preceeded to…

I came in to get tire plugged waited2 1/2 hours. At that time this man came and said your rim is bent I said I know they’re going back on Monday where I got them from. They bring my car out I get in it aggravated my rims are all dirty cause my car was clean.

So I go to clean my car to find out they decided to take among their self to beat my rim. Now where I got them from they will not take back like they were supposed to

Clear Lake Shores Texas The staff are incompetent, tools laying around on the floor, watched a guy use a bar to pry off a tire, one guy covered in blood on his leg, staff dont use seat covers or gloves, cant use a power wrench , missed by hitting wheel several times, over torqued to 200lbs when specified 90lbs This is the worst discount tire I have ever used

Dear Discount tires. I went to have my tires mounted at the store on Midway Dr in San Diego. When I left the tire store as I got on the road they were pulling significantly to the right when I was driving so I pulled over to check tires; there were punctures on the chrome wheels and weight balances attached to the outside of chrome wheels .

The wheels were puncture dips and also there was one puncture on the chrome bumper. I have photos. Iwill file a complaint with the BBB Thank you Discount tires Sincerely, Oscar Paris

I ordered 4 tires from discount tire, 4211 N. Grandview Odessa, Texas, on 04/21/2023. I was advised that the tires would be shipped and arrive at the store on 04/26/23. My wife and I took off from work and drove to the store with is 55 miles away.

We were going to drop off the vehicle at the store that needed tires while we went shopping, have lunch etc. We dropped the vehicle off at 1:30 and was told that they would call me as soon as the tires were put on.

At 3:24 I was call by Discount Tire and told that 2 tires arrived and the other 2 tires didn't show up at that store.

However the store in Midland had the 2 tires needed and they were going to pick those tires up so it was going to be a little longer. At 4:29 I received a call from Discount Tire again and was told that one of the…

I went to discount tire to have the air checked in my tires, prior to hitting the interstate. They kept me there 45 minutes because it's what's involved in checking the air. Happened to me once at same location a year ago.

I'm and elderly female, no gas stations in the area to fill air pin tires, so I thought it best to go where my husband originally bought the tires prior to his passing. Tires are on great shape as I hardly drive it much, big truck.

They want to to up sale, I get that. I told the original kid that I didn't want sn evaluation, due to my lack of time. He went inside, came out and fill my tires, here came his boss. Nice kid, chatted about my husky, shared pics of his.

Then the sales pitch started in for 45 minutes. I just needed air. I didn't want to get stranded on the…

I ordered my tires but was not called when the tires arrived. I gave the store a call and they told me the tires were not ordered. I go in person and it turns out they did order them and the tires had arrived since April 14th and today is the 19th.

00 dollars off on the continental tires I bought. They told me the discount was only if I bought a set of 4. The email with this discount does not say that. So I was very upset about this. I had also purchased insurance on my previous tires and they told me my tires did not qualify for the wear and tear discount.

00 discount, but there was so much confusion overall that my experience was not a good one.

Took my car in for road side hazard on my tires and your discount tire facility located on military drive in San Antonio Texas would not honor the road side hazard. They told me that roads side hazard is only good for 6 years of the tire and that I would have to buy new tires ranging from 800 to 1,200 to get new tires.

I called a different discount tire location in Victoria Texas and they said they would honor the road side hazard for my tires. My tire are only 8 years old and have less than 20,000miles on them and these tire are 60,000 tires.

My tires are Michelin premier A/S 225/60R18 and the outside tread is coming off in quarter side pieces. This store on military drive is robbing people blind.

Sold old lot date code tires. Had a puncture could not be repaired. 1 tire was replaced with reluctance in local Discount Tire store that wanted me to replace all at the cost of $700. I paid 1100 for the set a year ago I buy many tires a year from DTC. Poor customer service

Over Charged and lied to. A routine removal of a nail in the tire turned into a “rusty lug nut” and entire set supposedly needed for the entire car,. 38 charge. I requested my lug nuts that were supposed to be rusty.

When I returned home, looking at the lug nuts, NONE OF THEM WERE RUSTY, JUST THE ONE HE SHOWED ME!!! I WAS LIED TO AND OVER CHARGED. I WANT A REFUND. IF THIS THE STORE POLICY TO LIE TO CUSTOMERS AND OVER CHARGE THEM I WANT NO PART OF THIS COMPANY EVER

We are dissatisfied customers of Les Schwab Tires and after researching tire stores, found many good reviews for Discount Tire. We have three trucks, a RV, flatbed, and two side x sides that will require tires at some time or other. So, we decided to research the tires we wanted and take our business to Discount Tire in Nampa, ID.

On March 24, 2023, we visited Discount Tire in Nampa, ID and met with Gavin. Explained that we had started having bad customer experiences with Les Schwab and were turning to Discount Tire as our ”go to” tire store. My husband informed him of the tires he was looking to buy for our 2020 Dodge Ram Longhorn dually. My husband settled on the tires he wanted and was shown a different size of the tire since they did not have the size we needed in stock. Dawson, one…

We've been conducting business with this location since we moved to High Point serval years ago.

My wife and I were shopping at Discount Tires at ( 4025 Precision Way High Point, NC 27265 ) trying to decide which Rim's she wanted to purchase for her truck.

The sales person I guess get bored with us going back and forth about which would look best and he Ask, ';Well Who's Truck is it'?

My wife got offended and a little Insulted because he looked at ME when he ask the question. I told him it's her Truck she shopped for it and she bought it.

I think it's inappropriate for any sales person to ask a question like that these days. My wife makes more bi-weekly than Him and I put together and frankly since I retired she is the Bread winner in our family.

Maybe a little 'Sensitivity Training'…

Had made a appointment with discount tire branch flj11 mv# 104637 390 Durbin pavilion dr Saint Johns , Florida 32259

With sale person 56 Blake L E

He was the one made the appointment for me. When I came in for my 4 tire replacement he said he forgot to input it in the computer and I would have to wait 5 hours to get it done admittedly told me was his fault. Then he came so disrespectful talking to me as a customer and a 28 year retired disabled veteran. I wish they had a manager with them and express my issues but none was there to find a solution of what happened

Poor customer service incompetent people incompetent skills having employees laughing at you when you're telling them a problem leaving you in the parking lot for over an hour almost 2 hours and telling you a bunch of BS I've never been someplace else humiliated in my life and then tell me something wrong with my child wasn't even wrong with it twice

They first had me pay incorrect and took all money out of my account when I had explained I only wanted to pay half cash and the rest credit. Then they stripped my lug nuts and bolt on 3 wheels.

The excuse given to me is that they are kids working on the car. The fact they gave me that excuse infuriates me. That is not a justifiable answer. It took the shop I was sent to 7 hours to fix what they did to my car.

The first lug nut put on the was cross threaded the tech should have stopped. He continued and he cross threaded I believe 9 lug nuts and stripped the studs as well. Instead of informing someone immediately he continued to torque cross threaded lugs and then pull my car around to me and let me leave with all my lug nuts not flush and they were cross threaded and studs stripped.

If…

I was sent the wrong tires, which were received on a Saturday. I called immediately and they said they would send the correct order. On Wednesday, I called and they at that time told me they don't ship the correct order till the wrong tires are picked up. ( I was not told this on Saturday). I stated the wrong tires were picked up on Tuesday. They checked the system, and verified they were. They then said the correct tires were in a warehouse 8 miles from me. Today is Friday, and no tires. I called customer service and was now told the "order" gets shipped from Dallas and is now in Memphis. Also, the order doesn't even consist of the tires just a disbursement order for the tires 8 miles from my house.

I understand mistakes are made, but not shipping the correct ones, till the wrong ones…

On 3/26/23 I bought tires at the discount tires on Palmer highway in Texas City Texas. The salesman’s employee number was 479 and his name is Mario DB. What an OUTSTANDING employee you have! You need to go out and hire more gentleman like him.

Granted I’ve shopped at Discount Tire for many years but this guy is special. Very polite, respectful and he knows his job well. It was such a pleasure to have him help me. You need to promote this guy and give him a pay raise.

It was such a pleasure dealing with him. My wife was as impressed as I was. net. My vehicle I had the tires put on was a Mazda CX-9. Thank you for providing such a good product. We appreciate it!

I brung up an older set of rims to get the tires taken off and cleaned and remounted and my rims are ruined now due to however the employees of Discount Tires perform their work on them. They had good manners and good experience but my rims are ruined the three out of the four.

And one of the tires. I would like to know what I need to do about handling this thank you ollie James 816-305-2733

This morning me and my wife are waiting outside discount tire for help and they told us just just a few minutes and it's been an hour and 43 minutes and they've helped everybody but my wife and I I am disabled in a wheelchair she's disabled with the cane and they still yet to help us and it's because we are out of a home we're homeless and

I feel like that is the entire reason they are not wanting to help us even though I have $1,500 in the bank and ready to buy a tire and no dice this would be the Las Vegas branch on Jones and Tropicana.

Hello Discount Tire Complaints Department,

Imagine yourself alone at night on a back road, 30 miles from the nearest service station, and 50 miles from a tow truck. You get a flat tire and get out your spare tire to change it. You put it on and lower the car back down off the jack and discover your spare tire has no air in it because the worker at the Discount Tire told you he inspected the air pressure when he clearly didn't. How would you feel? Angry? Disappointed? Wanting to tell the world about your experience on social media? That is how I feel right now.

At 8 am yesterday morning, I went to the Discount Tire on Field- Ertel Road in Cincinnati. Every time I change my own oil, I take my car to that service center to have my tires balanced, and rotated and to have the air pressure in…

i took my car into a discount tire to get two new tires on jan -21- 23 at the grapevine location. We left and drove down 121 to drop off my grandkids in Bedford, while driving I kept feeling something wasn't right and hearing a sounds, we pulled into a parking lot looking around and didn't see anything so went on to drop off grand-kids. We drop off grandkids. apt.

When we went to pull into park. we felt a huge jerk and heard a loud sound. We got and saw the wheel off. I called the manager and they came out and had it towed. They fixed the one wheel that came off and replaced the other wheels.

I told them from the start I was going to have it check for damages, from where the wheel came off. When I picked it up. It felt something. wasn't right. So I took it to the machine shop and they…

I sent in some valid problems and never heard anything back in over a month.

James At the Oregon City location would not honor my tires that they have mounted And balanced by them and and that I couldn't purchase a warranty for my tires because they were damaged even though they have multiple times on multiple different vehicles before, and let me do this prior. I have 6 vehicles including 2 company vehicles and will not be back

I have came to discount tire 3 times in the past year and the first time I had tires replaced the lugnuts were loose upon a friend checking them for me which shouldn't be considering they had just serviced my vehicle. So this past time I get 2 new tires rotated and balanced and the two on the passenger side the lugnuts are loose again I watched both my friends as they checked my tires each time and

I saw that they were not put on or rather checked correctly I went to the store but of course it's excuses but it's plain to see they can't do the job right or I wouldn't be there complaining like that. My life could have been put in danger if anything had happened and sad to say I won't go back to the one bear South winds in Franklin tn and I should have been reimbursed my money as well but…

I told them put my car back like it was when I arrived. They said ok but your sensors won't work anymore. They took both back tires off they were instructed to take 1 the driver rear tire. Now who is gonna pay to fix my car so my tire sensors work again?

I’ve been a discount tire customer for 20+ years until today. I took my daughter in because recently they found 1 of the rims she bought from them last summer had a defect in it and the rim vendor sent a new rim to replace the bad one.

(I was also going in to order a new set of rims for my truck for the spring) so after the rim was swapped and my daughters car was pulled up they told me $22 for the swapping of the tire to the new rim? I asked why I had to pay for this because it wasn’t my fault we were even there and he said it’s their policy?

So I asked if order all new truck rims today and if after a few weeks we find 2 have defects and have to be replaced, do I have to pay for the tire swap on those and he said yes. Guess I’m ordering rims online and just shopping for a tire place to…

A few months ago, I purchased 4 Michelin tires after purchasing 2 sets of Continental tires that did not last very long for my E350 Mercedes. Today, I needed a slow leak fixed on my wife’s CLK 350 tire. On that previous visit the stud was broken on my car and it was a $1000 repair but your insurance company paid the claim.

Erick Wright , the store manager was very rude and came up with a story that the stud was rusted out. The authorized dealer said that was not tru and the stud was cross threaded. Today on 01/04/ without provocation he came to me and said that I was $1000 richer .

Totally unprofessional, I told him if he broke it and it was fixed how was I “richer”. If you look up my information you will see that I have 4 Mercedes Benz’s that I faithfully purchase tires for from…

During installation of set of 4 new rims they broke 2 of the old center caps that I wanted to keep and they lost or stole 3 brand new ones that came with the rims. They are trying g to claim that there was only one of the new center caps in the boxes not 4.

But this is not true. I personally waxed each one of the new ris with the center caps on the evening before my appointment to have them installed. I put each one back in the box myself. I did not remove any of the center caps while waxing, they do not easily come off either.

I believe they should replace the 3 center caps that they either lost or stole. And since this was the worst experience, being called a liar, I will not return to the auburn store and everyone I used to recommend them to I will tell them how that store ripped me…

I called to see if my warranty was good and if my tire could be saved due to a possibility nail in my tire at Discount Tore on N. Tryon. I was placed on hold without checking back over 8 minutes which is expected.

The worst thing is young lady name Vicki told me she I don’t have a warranty and never got one. I informed her that could be right because I told the guy to give me a warranty with the purchase and I was charged.

She was still stating I did not have a warranty. I told her I would call back, I pulled my statement and they charged me separately for warranty due to they forgot to add at the original sale so manager rung it separately on same day of purchase.

When I started questioning about warranty and if they could save tire call was spontaneous disconnected. This young lady…

First let me say I am disabled. I told the salesperson, I wanted a set of tires that would wear good in winter and summer, I drive approximately 60,000 miles a year, if that. I needed something that would hold up for a few years.

I gave him the criteria needed. Instead, I started to have problems with leakage of air in my tires. I would find out that the tires the salesperson selected had a history of leaking air. Since I am disabled this person should have known not to sell them to me because of my disabilities.

Instead he just made a sale. I feel this was not in my best interest and a sale that was just done to make a Buck for the store. I have done business with discount tire for more a few years now, It seems like the salesperson was just trying to get rid of some tires that possibly…

I had two appointments on 12-05-22 for two vehicles that I own; both services a complete fail! I took my Jeep Wrangler for a 5-tire rotation/balance and a scheduled appointment. My Jeep was returned to me with the spare tire rotated into circulation (as requested), no tire balancing, and my tire pressures were not even checked (reference invoice #1385162)!

When I left the store I noticed my vehicle was pulling right. I checked my tps on my dash and all my tires were different psi and one tire was 9 psi below all the other tires. I called and talked to the manager and was told that only a tire rotation was written up.

Basically, the technicians did nothing more than remove lugs and move tires around. Not checking my air pressure should be a fireable offense. My second appointment was for…