Discount Tire

had a rude encounter with Robb at desk at the store on irvington at the spectrum plaza in Tucson Az made anapp for 1 pm today 12-5 i arrived 10 minutes before , was calle up by Martin , gave him my keys said it would be taken care of ..

45 minutes into the wait car was still in the same place , waited for a red shirt clerk to be available Robb was busy with a personal conversation after ten minutes of waitin i asked him why my car was still in the same spot , he looked angry at me i assume for interupting his personal conversation shortly after the car was taken into a bay... as i walked to the bathroom he gave me a look and stare like a gang banger i am a senio citizen i asked him what he needed what the stare was for ,,, he said he was deaf and was wanting to see if i needed anything…

I brought four tires at Discount a year ago. I was never told my rim was bent at all. I went today to get my tires rotated for the first time and told one of my Rims is severely damaged.

Why was I not told a year ago that my rim was very damaged and why did Discount people still sell me tires.

Hi, I Purchased a set of 255/70R16 109T SL OWL MILESTAR PATAGONIA H/T TIRES FOR MY 1998 FORD F150 3/30/2022 AND THE TIRES CAME TO STORE ON THE 4/06/2022 AND WAS PUT ON MY TRUCK AND AFTER I GOT HOME TO CLEAN THEM I NOTICE THE YEAR ON THE IS 2020 THE TIRES ARE ALREADY A YEAR AND SOME MONTHS OLD SO WHAT CAN I DO FOR THIS PROBLEM? 2430 EASTERN BLVD MONTGOMERY,AL 36117 DISCOUNT TIRES...

Installed 4 new tires on 11/18/ 2023 After a week later 11/25/22 tire pressure light on with one tire had only 26 PSI out of 35 PSI.Had to wait long hours even air pressure checked. Found leak from valve installed out of order. Poor service

I replaced 4 new tires on 11/18/2022 at 8125 Evergreen Way, Everett, WA 98203, after a week 11/25 2023 tire pressure light showed up, I went back to store to check tire pressure I had to wait for about 20 minutes and found one tire had 26 PSI only, I went inside to talked at about 2:30 PM, told me to come back at 5:00 PM did not even take a look, I went back to store at 5:00 PM I had to line up again, I had been waiting for 40 minutes already not even touch my car yet.

I worked for Boeing and I will tell everyone about Discount tire how did they are bad service. Should improve customer service.

Discount Tire on Middlebelt in Livonia MI as I walk in for Nail/bolt in tire to repair 2 guys front desk sales were told me to make Appt after today about 2 pm stop there for fill air and saw low pressure on my tire didn't notice me then at home I found have bolt in tire went back to tire store 2 guys told me to take appt for next Monday, I decided to take other business and

walked out-- I saw 2 guy front desk and laughing at me, took my business elsewhere found place that just fix my tire in 5 min here my point is I don't like 2 men front desk their behavior. At about 430 pm. Rob

I dropped a tire off to be fixed at 830 am came back at 10 am and asked if it was ready and dude said I don't know we will have to check and instead if checking after that customer he was waiting on he went to the next one and I think he should've got me next since it was dropped off early or at least git another associate to help me he was very rude don't know his name but

I didn't stuck around long enough to get it the store is on forest hill and I 20

Bought a set of tires yesterday as of today I was driving tire light came on had the car for 3 years never had a situation with my tire light brought it back today the guy tried to sell me $300 worth of sensors and not be accountable that maybe they damage the sensor when they sold me the tires not even a suggestion of resetting the sensor or anything white man just looked at me as a black man and

said oh you can buy some sensors I said wow I don't get it what did I do wrong but that's okay I bought maybe two sets of tires from you guys but never again you can keep it I'll go back to my dealership and get some sensors but this is for the rest of the discount tire customers out there be mindful for anybody that has bought a set of tires or it's come in and

they sensors will work was…

I came your Eden Prairie, Minnesota, store to change my car tires and put all season tires. A sales associate who later told me that he is the manager Anthony W L, was the the person serving me. We agreed that I buy the tires and I paid on my debit cash card; however, when the payment process completed, he told me I have to make an appointment or drop my car at a later date.

I asked him if I can leave my car now and return when completed. He said that is not an option; i either try some other time or set an appointment. I asked how soon I can get an appointment?

He said after November the 30th of 2022. I asked that is not what I wanted, and asked refund. He accepted that and processed the refund. I was about to leave when another customer who came after me with no appointment left his car…

I came your Eden Prairie, Minnesota, store to change my car tires and put all season tires. A sales associate who later told me that he is the manager Anthony W L, was the the person serving me. We agreed that I buy the tires and I paid on my debit cash card; however, when the payment process completed, he told me I have to make an appointment or drop my car at a later date.

I asked him if I can leave my car now and return when completed. He said that is not an option; i either try some other time or set an appointment. I asked how soon I can get an appointment?

He said after November the 30th of 2022. I asked that is not what I wanted, and asked refund. He accepted that and processed the refund. I was about to leave when another customer who came after me with no appointment left his car…

I went to the Discount tire store at 22048 Eureka RD, Taylor MI 48180 to get tires rebalance and rotation and salesperson 111 Daniel J C honestly didn’t want to do the service told me in 500 miles to 1000 miles I will be coming back to the store so from last time during service it’s been 8,000 miles plus also one of the workers I caught not rebalance 2 of the tire at all he put it on the machine and

it wasn’t balanced at all and thought he wasn’t going to get caught my invoice number is 1966371 bad business the last 3 times I went there with issues I have multiple vehicles and that I have done business with your but now your will not get anymore of money it’s sad that you got bad personal working at this location and think you going to try to get people to just purchase new tires if not…

I will first start by saying that I had new tires put on my wife’s vehicle, which was done at your Middleton Wi location and the experience was fantastic! Plus two weeks later she had a mishap on the hi way which caused a blow out and because we purchased the insurance the tire was replaced immediately and at for a minimal charge.

So needless to say the experience was 5 plus stars. So I needed new tires and rims for my truck and with out a second thought I called your Middleton location. I was asked to come in so they could assess my situation and needs.

Measurements were done and they at that time new what in needed. Another appointment was made and I returned in a couple of days to have my new rims and tires installed. Turns out the new tires were too big and rubbed in the wheel wells…

Service was ok but the music was load and annoying. Was like at a rock concert. Enough already I’m going outside. Location Fort Wayne,In on Stellhorn Rd

Went to get my tires check cause tire icon came on 2 people ahead of me waited 15 min. No one came out the lady ahead of me went in and she came back out mad and she left I waited still no when so I left poor poor service I buy all my tires from discount tire but

service was so bad 16 and van Duke Sterling has. Mi

Went to discount tire on van Duke and 16 mile to check the air in my tires the little icon had come on there were 2 cars ahead of me waited 15 to 20 minutes and no one ever did come out the later in front of me went in and came out pretty mad and just said I am going somewhere else I buy all my tires and

this is pretty poor service I just ended up leaving also. Poor poor service

Saw the Facebook Oil change promotion, click on the page and made an appointment, got an e:mail confirmation regarding the appointment, took off from work for the appointment but he the North Hollywood Branch manager did not honor the promotion even if I showed him the e:mail confirmation. This is my first time dealing with your company and will be the last and will not recommend your company to social media.

I signed in at Discount Tires MNM 24 Brooklyn Park MN location at 4/25 p to get my tires rotated. Adam MM went outside and did a tire tread inspection and said that my tires were still in the “Green” and that my rotation would be free.

I had a previous car that I purchased new tires and a warranty on from a different location, but I sold it . I sat there waiting until 6:10p then I was finally told that I had a nail in the side of my tire and that they couldn’t fix it or rotate my tires!!! WOW!!!

When I captained about the time it took them to to do NOTHING , Adam was smug and rude!!! I genuinely believe that he was lying about the nail in my tire. (I was never shown the nail in my tire either) I think that was his way of getting me to buy new tires even tho I was told that my tires were…

I went in to get a nail out of my tire and left with a nut in my breaks. Now my car is undrivable and it's my problem to figure it when it should have been there issue to fix.

Tire on car started loosing pressure took to Discount parked it and got rep to look at it. While waiting for repair tire went completely flat. They sent young woman to drive car in service area with the tire completely flat, I tried to stop her even tried to get some other employ to stop her but she drove it any way.

They got the tire off and told me it was not repairable I would need a new tire, I told them to put the spare on the car and put damaged tire in the car. Then took it to another shop where they ground the patch off and found the nail still in the tire took it out and fixed the tire.

I am 74 years old a farmer and have repaired many tires and knew what they were telling me was total bull. I think they thought well here is an old geezer we'll just sell him a new tire which is…

I called ahead to get 3 tires (I got the 4th changed a few weeks prior because of a blowout), an alignment, and 4 new TPMS sensors. When I called, I asked for the price on sensors, and I was quoted at $10.99 a piece. I was thrilled because this seemed very cheap. I came in and scheduled my service with the store manager. I told them what I needed, and I told them that I didn't need my Rear Left tire changed since it had just been done, but that they would still need to take it off to change the sensor.

I come in on the scheduled day and when paying, asked about the sensors. The tech checking me out (Casey) said, "Yep! Got them all changed and ran the TPMS scanner and verified all 4 sensors." Great! However, when I got into the car, I noticed my TPMS light was still on. So, I came back in…

Employ Drove my car on a flat tire

What is the purpose to have an appointment??? When you don't even abide by the time your schedule.... so if you agree to a set time then you should abide by it.. and not have a 2 pm appointment and you don't get started till 3:30... That sucks..

Had new tires installed last month and they got behind so rushed installation and ended up cracking and scuffing one of my rims. Reached out to the Altoona, IA store manager who escalated to corporate. Corporate reached out and requested details and pictures, all has been sent.

Received email advising it was being reviewed and now no response and individual assigned will not return calls or emails. What can we do to resolve this issue as I am incredibly frustrated and will file small claims and take to our Iowa Attorney General's office if we don't hear from corporate soon.

took my Chevy, avalanche 2005 to get a frontend aligned. The manager ran engine codes on my truck and because a o2 sensor failed. when would not work on the truck. told me to take it to a dealer

Had a 230 appointment arrived early was still looking at my car sitting on the parking lot at 330 pm and not been touched.

Came to buy 2 tires for my truck. Waiting in line always takes for ever. They said that it was going to take 45 minutes to 1 hour. They took 2 hours! ( check your records) Came back to the store 2 weeks later because I didn’t have the time to come sooner and as soon as I start running my truck it starts shaking like crazy.

They took forever to get me truck back and I have to cancel my work and activities to comeback because you didn’t do a very good job. I have to come back here for 18 years because I don’t have some other company close to my house

It's the most sorry ass customer service I ever dealt with piece of s*** company!!! It's the way the company is if the way the f****** employees are sorry mother f******

I recently took my daughter car to have the tires rotated and balanced, as we do regularly, that’s the reason I choose discount tire, for the warranty also. Well so they said her 2 back tires had become thin and one had some wire showing, but warranty only covered one? I was really upset!

They said it maybe our fault! NO it’s not I have her car checked regularly for alignment and maintenance at AAA Edmond where she is a college student, I have all my receipts! I asked to speak to manager he was out, so I reluctantly paid for the other tire and sales man said I could call back speak with manager, we’ll I called and left a message with office manager, that was 3 weeks ago!

I still am very upset why one tire was covered and one was not? It was still under the mileage warranty and extra…

Bought 4 new tires and rims less than a week had blow out on way out of town. The discount tire location did not have in stock my tire so had to take what was available. I came home yesterday talked to person at location I bought tires from and told sorry nothing I can do already used your warranty.

Asked him what about your ad if not satisfied bring back was told yet again sorry if you want tire to match other 3 you need to buy it. I do not think this is right. I do not mind paying maybe the difference if need be but was not my fault the store did not have my tire nor that I had a blow out.

Is there anything you could help me with? I purchase everything from your company and never until now had a problem

I went in to get my tire pressure checked at the 2245 Stoneside (Conroe, TX) location last Tuesday, Sept. 6, 2022. I have gone to the is location before and have also been a faithful customer of Discount Tires since 1992. The reason I am reaching out is twofold.

First, the reason for me stopping by that afternoon was my tire pressure light was on when I got in the car go to work that morning and I wanted to see if there was anything to be concerned about. I did explain to the service rep what had happened. He checked all tires and said they were all at 37 psi. I explained I, being in a hurry, was trying to simply get the tire light to go out so I could get to work. I added a little air to each tire and when the light when off, I was on my way. He stated I should have brought the car in…

Purchased new tires from store in Tallahassee Flordia when I brought truck in for tire rotation service guy tells me tires are cupping on front of truck. Had tire rotation and wheels re-balanced. Weights fell off tire within 150 miles.

Went back and was told that the wrong weights were put on tires. These are the same wrong weights that were used when tires where purchased new. Now tires are cupped and I am requesting NEW tires at no cost to me!

I went back to the Grove City, Ohio store to replace a flat tire due to a road hazard. Since all the tires on the car were the same and under warranty, I placed an order for a warranty replacement and three other tires.

I also ordered new wheels at the same time. This was done on Aug 27th, 2022. Was told they would be in by Sept 1st, 2022. It's now just about 2 weeks and still no knowledge of when the wheels will arrive.

Was previously told the tires were in, but now they are on order too. Oh and it seems that there is no acting Manager while the Manger of the store is out for two weeks.

I have been a Discount Tire customer for over 25 years. Went in to the Greenwood, Indiana store last Friday, Sept. 2, 2022. I was treated poorly. They said they had no written information to help me find the tires in the price range that I was looking for.

I usually buy they upper grade tires. they said that I could come behind the counter and look at the computer. They gave me a Discount Tie card to write all the information down. They never did tell me about the Labor Day deals.

I found that out today through an ad. What has happened to Discount Tire? It was like they could care less if I bought their tires or not. VERY DISAPPOINTING!! com 317-902-3340

I have been a 2/car customer at Discount Tire in Greenwood, Indiana for over 25 years. I was recently in the Greenwood Discount Tire and could not believe that it was the same Discount Tire that I have been use to for many year.

They checked my tires and said I definately needed new ones. We went back inside and I ask what type of tire was available and the prices. I usually buy the upper range tire. The person supposedly working with me said they did not a printout to show me the options, nor did they offer any help me to choose a tire that they recommend.

I was told I could come behind the counter and copy all the information off the computer, They gave me a business card to write all the information on. Discount Tire use to have excellent customer service. I knew when I went in, I…

As an employee there I expect everyone to be treated equally, even if they are a former employee that had to move on but still wants service. Derek the Senior at txw09 still treats a former employee like he works there.

Always asking why he's always there and questioning why he's doing what he does. Today September 3, 2022, said former employee came in to get a full roto-bal on his truck and we had to take everything off because it is a dually and not all the wheels are the same.

When doing so Derek went up to him and said "You should know better" then there was some other stuff I didn't here because I was trying to get the dually out so no more conflicts would happen. And after the work day, when clocking out I over heard him in the office complaing about the complaint the former employee…

I did an order last week on Wednesday I went to purchase four tires and I was told the tires would be place in order and would be in the shop between sat & tues of the following week- I waited until Wednesday I called and was told that they were in the shop.

I stated that I was going to pick them up and when I get there the tires weren’t ready meaning they weren’t on the rims (which I had left them in the shop the prior week). I’m truly disappointed due to the fact that there is no communication amongst the staff to provide a better service to your client, since I had to wait 30mins for them to be placed on the rims.

Concerning poor service at Clute Texas Location.

On August 23, 2022 I scheduled a tire rotation for 1:30 p.m. (these tire were purchased at Clute Texas location) I arrived 10 minutes early. At approximately 1:50 pm my vehicle had not been moved . When i ask what the delay was the Associate(sorry no name) , said they were short handed and it would be "a while" before they could get to it. Why did he not let me know earlier as I just sat there? This is the second time this has happened at the Clute Texas location. My Company will never buy another tire from there. When our owner called to complain that evening they could not have cared less. Just an FYI if you care!

Robert Caraway Manager Gulf Coast Driving Academy 979-665-9486

Hello,

I went to the store in Dallas of of Forrest lane today. I'm done of being a customers of this company due to service time waits. Went in today to get my tires rotated and balanced and was told it would be a "2 hour wait". I shook my head and wasn't happy. I quickly stated to him and across the lobby that: "What happened to you guys, yaw used to be so fast". The service person stated that "I could go online next time". I left upset and disappointed!

You guys used to be so FAST and had plenty of help and usually got whatever a customer needed done and it took no more then an hour. However, as a regular customer the service times have been getting longer and longer. You guys HAD the prefect business model. Why ruin it buy cutting labor? Is it a Covid issue and lack of staff? Whatever…

I stopped at Discount Tire on Speedway Blvd in Tucson because I got a nail in my tire and wanted a repair. The car is pretty new, and had 12,000 miles. They told me that my tires were dangerous to drive on and gave me measurements of 2/32 and 3/32 for the front and 5/32 for both rear tires.

They also stated that tires need replacement at 4/32, and that I was risking my life, and may not make it through the day if I left on those tires. I went for servicing of the car at the dealership today.

I inquired about their price for tires. They told me that both front tires were 5/32 and that the rear tires were 6/32. They rotated them, and I then asked if they thought I should replace them soon. They said they recommend replacement at 3/32, and I had a good 5,000 to 10,000 miles to go depending…

I went to discount tire To have my tires rotated since I purchased them from them and get that Done for free It was 4:30 in the afternoon When I tried to sign in The guy told me it was about an hour and a 1/2 wait So when he was adding me to the wait I asked Since it was going to be an hour and a 1/2 up to if I could leave and

come back I had something I needed to do right up the road and it wasn't gonna take me long He said no I couldn't leave once I signed up onto the wait I Was like OK well I guess I will be right back because I needed to go do a few things But I wouldn't have if I was told that they stopped taking names for business at 5 o'clock because of the business hours being open till 6 I assumed I had till 6 o'clock to sign my name up onto the wait It wasn't until I came back…

On 7/5/22 I purchased a tire at Discount Tire in Baton Rouge located at 7900 Florida Blvd. One of my tires were plugged and needed replacing. I bought a Han Kinergy GT H436 and that store put it on or so I thought.

I get back to Austin and take my car in on 7/18/22 to Discount Tire (Austin) and I'm told I still have the plugged Tire on my car and two lug nuts are missing. I drove from Baton Rouge to Austin on a tire that old have blown out or popped off.

I can't began to fathom the ineptitude of the so call technicians who handled my vehicle. Someone has to be held accountable for this gross negligence. Sales person 769(Josh EP). 26 for. The car that the tire didn't get put is a 2018 Chevy Malibu.

0n 6-24-2022 I purchased 4 wheels and 4 Michelin Defender tires for my daughters car. 5x47mm wheel. He sold me 16”x7”x40 he said that there will be no performance difference at all. At 65 mph her car vibrated and so did her steering wheel.

She took it back the put a rubber spacer on each wheel. It still vibrated. I had the corrosion sanded off one of her Honda wheels. She went to return the wheels I bought there. They wanted to charge $56 to put her wheels back on.

I told him no so he charged me $27. I already paid $22x4 when I bought the wheels and tires from employee # 465. It’s not my fault he misled me and said theses will be great, no problems. He was wrong.

The wheels changed the drive of her car. I want the other $28 refund + tax back on my card. Invoice #7428129. Terrie Hodgden…

Way to support our military. Grandson worked for D tire for nearly a year. Asked to have two days off to meet with his recruiter. He was promptly fired. Disgusting behavior by management. Location: Discount Tire in Peoria AZ , 83rd and Northern. Be ashamed

Dear Sir: English is not my native language. If there are typo errors or inappropriate expressions, please disregard! Thank you!

Yesterday 6/28 around noon . my car with yellow warning on which indicated low tire pressure. This was the first time in summer for this car with three tires replaced in 2017 and one replaced in the summer of 2021. A friend of mine suggested Discount Tire which I had never used before.

The front desk clerk came out used machine checked the pressure: two front tires and one rear on driver side were above 30 with a normal pressure, one on the rear of passenger side he said was 27. He said that they could check the low pressure tire and fixed for free. He said that took about 2 hours which I really didn’t mind waiting but he then asked me if I could come tomorrow…

On 62122 I took my vehicle to the discount on Kolb Road in Tucson Arizona. I had a nail in my tire which I was trying to get patched the guy comes out and tells me that not only is there a nail, but that I had previously had some Patchwork done on the tire that was leaking and

they couldn't mess with it because of that, but they would patch the nail and I would just have to top the air off until I can get a tire. Stressed out a single mom i leave there to go pick up my son and end up on the side of the road with a flat.

I call a tow truck, come to find out the nail was still in the tire they never took it out and completely lied about previous Patchwork being done. I took my tire to another tire company and they said there has been no repairs done to my tire.

what exactly is your policy…

I have 3 truck's that I have road hazard and rotation service contract with the local discount tire. This costs me a lot of money, but when I went in today to get the tires rotated and balanced a rude young man told me to come back in 3 days because they had too much work.

I also have a business to run if I ran my business that way I would be shortly out of business. I am not very happy with the customer service. I'm not sure if when the tires wear out on these trucks that I will continue to do business with discount tire.

I made an appointment at my nearest Discount Tire, located at 2310 82nd Street in Lubbock, Texas, and arrived early. I plan to either sell or trade in my Toyota FJ Cruiser this weekend, and the low tire pressure alert has been on for awhile, so I wanted to have the battery replaced that was causing the sensor to stay on.

My oil change place told me that based on their sensors, they believed it was the spare tire battery that needed to be changed. Upon arriving, I relayed all this information to the customer service representative, and he proceeded to check the tires in an attempt to determine which tire had the faulty sensor.

He ultimately decided the sensor needed to be replaced in the rear right tire, but we both also noticed that that tire was low and should probably be checked since…

I arrived for my appointment and no one was at the counter and I was told several times that someone would be right with me. Hugo help a guy who showed up after me while I stood there and waited.

10 min later someone finally can out. Poor customer service.

Yes,just left discount tire on woodruff rd,put 45,000 mile Toyo tires on my vehicle 21,000 miles ago.They are wore out,all highway miles,now they want another 488.00to replace....So bottom line is that I will have to pay twice the amount to get that mileage out of these tires....yes two for one,being you're double charged to get the mileage they say....good luck

Yes,picture this,two days,80 miles,still no tire replacement. 5 cars pull after mine,and there took back and I'm still waiting. If this is how you run your business, then I'll take my 3 cars that has your tires on them, I will be done with you.

3 days to get a simple tire change. I guess it's time to let everyone know about the work being done on wade Hampton Blvd Greenville SC.