Dollar General logo

Dollar General

1.5
584 complaints

Address

100 Mission Ridge, Goodlettsville, TN, 37072

Dollar General faces severe operational issues across multiple locations, with predominant complaints about rude/unprofessional staff and poor customer service. Stores are frequently described as dirty, disorganized with merchandise blocking aisles, and critically understaffed leading to long checkout lines. Additional recurring problems include non-functioning digital coupons, poor management, and empty shelves.

Common Issues

35% (43)
rudedisrespectfulunprofessional
30% (37)
dirtymessyboxes
20% (25)
understaffedone personmanager
10% (12)
couponsdigitalprice
5% (6)
empty shelvesout of stocknot stocked

Complaints

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Janie Godinez

Nov 20, 2023
0

I opened the milk this morning only to find that it was sour!! I don't live near the location where I bought it. Even the ones nearer to us are not within walking distance. 00.

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Johnhigh

Nov 18, 2023
0

This complaint is about the store on Berry in Norman Oklahoma. They have all these advertisement flyers out in the middle. The isles the carts are in the middle of the isles at all times, making is very unconditional for a person in a wheelchair to come down through there if you would like to talk to me about I’ll be glad to talk to you about this, the managers, rude, and

mannered getting cusses at customers and threatened to kick him out of his store. His store not Dollar General‘s. The manager is a baldheaded guy and threatens to call the police if you say anything against them, please call me at 405-568-2291. My name is Johnhigh.

I’m thinking about hiring attorney I’m disabled and I’m being distant Discover gated against .

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Carla H Quillen

Nov 16, 2023
0

I walked into dollare Genreal.nobody spoke one word to me.As if the coustomer were a bother.Manger stated up front on her phone texting .with a line back up.she did not put phone down at all.cashier had attuide same as manger.I will not be back in that store.ive been in coustomer serve same company over16yrs rudeness to coustomer is not taleratied at any level.train ur ppl proberly are dont hire them plain and simple

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William Burrell SR

Nov 15, 2023
0

My son worked for Dollar General at 2910 Boiling Springs Rd, Boiling Springs, SC 29316. He had several problems with a manager named Crystal Pike. I try to let him handle his own battles but now she has had cops show up at my door.

The problem is this, my son had tried to get away from her. He was refused a transfer to a different store where the manager of that store wanted him to come work at her dollar general but Crystal told him no im guessing to keep harrassing him.

But he was not allowed to transfer per Crystal Pike. The regional manager also ignored his calls so i take it that crystal and her boss are friends and ganged up on william that way.. Not only did he have another Dollar general store wanting him to work for them, that manager also was too ignored when attempting to ask…

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Mindy Rollwagen

Nov 15, 2023
0

Well today at 5:20 bout I walked into ur store was ask if my daughter would leave her bag up front in doing so my daughter ask the cashier to make sure it don’t get stolen n to are surprise she found this statement to be funny but I didn’t she shouldn’t of handled that like it’s a joke my daughter has her school tablet in their n other important things she should of moved it away from the reach of other customers I don’t find it funny at all u want me to leave my bag up front with u after I’ve apparently been profile as if I will steal but

I can’t get the same in return bout a regular my things to not get stolen when I have to leave my bag close to the door n with the cashiers back turned n that’s funny to ur employees n ur manager is so scared to speak up to say anything to his work…

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Channon timmons

Nov 13, 2023
0

Then threatened with the police. While I was checking out. In front of the other customers. Live a mile away go here daily. They proceeded to tell me not to come back to that store. I was also yelled at out side of store.

I asked for boxes was told I could only have three. Because of theft. Now don’t you have camera and alarms. It comes down to the manager a witch,and does not like me. This store is in Norman ok.

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Carmelia Pierce

Nov 11, 2023
0

I’ve just been to the local dollar store and AGAIN I was over charged . Today was all clearance was half off . so at the end she couldn’t figure out why is didn’t it did do my $5 coupon off she said she had to override each item and that she didn’t want to . SO. I just Payed it.

The Last couple of months this has happened it adds up . I’ve been overcharged about $20 or more dollars over the last few months. My name is Carmelia Pierce. 559 Powell Lane Benton Ky 42025 270-703-0081 . I hope you can do something

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Garnett C Fireline

Nov 11, 2023
0

The store at 2200 South Nappane St in Elkhart Indiana is never open on time and at times it closes early. Please do something about this failing store.

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Annemarie Worth

Nov 10, 2023
0

41491 US Highway 27 Davenport, FL 33837. Your store exterior is filthy all the time. Always trash littering the parking lot. Building needs a good cleaning. It's not cool walking through trash to get to front door. This is ongoing problem and I know other customers have called to complain. Inside is pretty clean.

The self ck outs suck. Clean up your store parking lot and exterior or calling Health Department.

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Lorena surber

Nov 10, 2023
0

How is it possible that a friend of mine, who frequents the store on 1st Ave S in saint James mn, very often, get kicked out for having a disagreement with an employee, in which you cant ever find when ready to checkout? I also have a friend who got kicked out because she was associated with a thief.

Neither one has one anything wrong. I gaurantee I will spread the word on how poorly people are treated when trying to simply buy something. I also gaurantee you just lost a couple thousand dollars a month.

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Jackie

Nov 7, 2023
0

This is for the dollar general on Market street. It is store 4996. I am in that store everyday. I will no longer be going. It smells like marijuana everyday, the staff are cussing to each other , the store is always a mess with boxes and carts in almost every aisle.

You cannot even tell who is staff half the time because they wear normal clothes with no name tags or anything. There is one guy who is younger, black curly hair tan colored skin who always has music blasting and cusses out loud for all customers to hear.

I have complained about this store before and nothing changed. Only when the store was closed for a short time when the ceiling was being repaired and I had to go to another one was it nice. This store is close to my home and convenient for me and my kids.

However, I cannot…

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Kelli

Nov 3, 2023
0

They all 3 was behind the counter. 1 wasn't even in uniform. They laughed at me because I asked a price difference, whispering to another. I suffer from social anxiety and they made me feel really uncomfortable, saying they just seen me leaving gamecock getting alcohol.

Little did that lady, or the 2 others know, I went for cigarettes. Shame on them, shame on whomever hired them and shame on dollar general for allowing the employees to treat customers the way they treated me. I was there anywhere from 920-930 pm.

" That's when the one chased me out the door! Shame on them and dollar general CEOS AND HIRING STAFF! I have a hard enough time going outside, that's why I only go out at night. To have an employee chase me when I'm walking to my car is UNCALLED FOR IN EVERY WAY!

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Angela

Oct 25, 2023
0

I was at dollar general store at 601 Gallatin Pike Madison,TN and I walked in to get a drink for my sick mother that's paralyzed and there was two women standing at the register staring at me and said excuse me then started laughing I said what she said I couldn't shop there I did nothing wrong I just walked in the store I walked out I said I will be in contact with your manager then

she said do you want the number crazy bitch she really don't need her job I didn't deserve to be talked to like that I'm going through a lot in my life and she even made me cry because she was laughing at me and all I was doing was trying to get my mother some sprite I had to go to another store I won't be back until she's gone I used to go in there everyday and

spend lots of money but I don't want to be…

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Janie Wright

Oct 21, 2023
0

Your assistant manager is the most rude person I have ever met in dollar general sense I've been going through the store and that's been my entire life growing up here in springfield missouri and she works in the west chestnut st store next to price cutter and dominos pizza Corp and I don't appreciate the fact she snapped my head off all over the fact I have a friend who was a assistant manager in Edwardsville Kansas and

I wanted a second opinion about the whole situation I was just dealing with that way I knew what was up with the situation second opinion is all that I was wanted for real and that assistant manager was so rude and mean to me for real that I was not deserving of at all and I don't appreciate it I think she needs wrote up

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Tammy fisher

Oct 19, 2023
0

I want to complain about the manager at the Dollar general in westmoor area Robbins North Carolina she was very rude to me told customers in the store that I stole from her which is a lie told me not to come back she would have the log called and then told all the customers she was going to beat my ass every time I see this lady she harasses me and I think she needs to lose her job she's not manager material I spend hundreds of dollars at the Dollar general each week this lady needs to be stopped I've heard her because other employees also I'm not sure of her name but

she is the manager at the Westmore Dollar general please let me know when you if you get this complaint and what you choose to do about it thank you

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Anita Burke

Oct 19, 2023
0

Kyana Allen is very unprofessional using her middle finger as jester to me name calling and is a theif on drugs

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Diane x

Oct 17, 2023
0

The Dollar General store in South Park,PA on Brownsville Road is obnoxious!! I was there this past Friday evening, October 13, 2023 around 5:30. There were carts EVERYWHERE filled with supplies. Shelves empty. You could hardly walk down an aisle let alone push a buggy down one.

I became so overwhelmed, I left my buggy and walked out. I drove up the street to the Dollar General on Rt 88, in the Hillcest Center. That one is ALWAYS clean, stocked and supply cart free. SOUTH PARK STORE NEEDS MANAGEMENT DESPERATELY!!

I will never return to that store.

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Lily polkey

Oct 16, 2023
0

I worked very hard at store #16070 and I quitted September the 29 and is when I had text the district manager Mr. Wesley telling him I had quit because I was moving to another state to go work at another dollar general store he never responded back to me so I didn’t know what to do about the store keys!

But the matter of the issue is that the manager where I’m tryin to get a job at another dollar general store now she is saying that I’m either in a no rehire list or I’m still employed. After I had left Mr.

Wesley was still putting me down on the schedule for work days and after I finally got in touch with Mr. Wesley he said I’m not able to get rehired. My question is. If I can’t get rehired than why I’m still in a system at 16070 store and they still sending shift offers and was putting…

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John Mayor

Oct 13, 2023
0

900 Southern Boulevard Dollar General an asshole Spanish punk ass guy came up to me said that I was open up a mop cleaner the Apple cider or whatever is in the one dollar section Apple floral and then he became rude at me disrespectful and I didn’t do nothing wrong I just open up the cap to see if it was open that’s all not open up the firm to smell it and

things of that nature but he is a bitch and he better be glad I didn’t have my knife on me or I would have kill him and enjoy it very very much ASSHOLE NEVER AGAIN GOING TO THAT DOLLAR GENERAL

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Susan Norman

Oct 12, 2023
0

my daughter was finally done went to the check out 3 females the cashier a. that was so out of line it really offended me my dignity my daughters I yes was very angry by being embarrassed with this accusations i unzipped my purse thew it on tje counter the cashier went thru it then

the other white lady didn't want to admit she over reacted and took her authority to far proceeded to tell me i put everything out of my purse and put it back ok for one she said she seen me open my purse 3 to 4 times i put things in it i told her my exact words were not h I only opened my purse one time to get my phone which was up front toward yhe check out by making up isle she proceeded to insist i that i put ut back but

uet said to take every thing out of my purse i never took a thing nor opened my purde…

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John L Gerholt

Oct 6, 2023
0

Before I got removed unannounced, I had a very disrespectful manager by the name of Marissa Holland. She is the manager of Hopewell PA location. She has very poor leadership skills and degrades her employees.. She likes to talk behind everyone's back, make them feel degraded.

She never has or had time to show or teach anyone the proper way to do their own job. If there are any complains about her employees she like to tell everyone.

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Melissa Meyer

Oct 5, 2023
0

When adding funds to my chime account, I paid for 35$ my reciet shows 35$ but when added to my account there is only 20$.

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Catherine Donahue

Oct 4, 2023
0

The dollar general located at 244 forest Ave in buffalo ny is full of rude employees. I needed a cart or basket and was told the staff was using them right now. So no carts no baskets. Uhaul carts in every aisle employees on thier personal phones store dirty.

Then the cashier don't bag things and has a issue because I'm handicap

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Melissa

Sep 30, 2023
0

c. I go in this afternoon and there are at least ten ppl in store and no employees. They were all out back at truck being unloaded. Well we wait and wait and by the way the self checkout a customer was having issues with it.

So I finally walk through the store to we’re I could see the employees just standing there and I hollar at them to let them know they had customers waiting at registers and the one young heavy set girl hollers back at me sarcastically OK. That same store the prices on product does not match what it rings up and I have pointed that out to them several times over the past 2 to 3 months.

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Amy

Sep 28, 2023
0

I am complaining about store 10103 in Lake Panasoffkee I have never seen such poor management in my entire shopping experiences I've ever had I've never been so belittled or rude to buy the manager and I'm just flat out discussing with Dollar General they will not be seeing me anymore

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Tonya M Desrosier

Sep 22, 2023
0

Your Employee at the new hwy 67 store in Biloxi is rude, nasty and slow. She is also a bitch.

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Judy

Sep 19, 2023
0

I have been shopping at Dollar General in Ceres, Ca 95307 for 6 years now, a couple of times a week. I am so tired of trying to put my phone number in for my discounts, in the computer because it NEVER lets me finish to download.

I am not shopping there anymore because every time I try my phone number disappears before I finish. Tired of this.

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Catherine

Sep 17, 2023
0

The Dallor general in Gregory sd is so full that there new shipments are just sitting on the floor. The employees hours have been cut so they can not get stuff put on the shelfs. And on the weekend in the day time it is always the same two workers.

One 1⃣ them works one day the other one works the next day and they are always buy them self. And when they are buy them self they can not get stuff out when they are checking people out. They Manger is never ther and when she is she is on her phone or goofy around.

She is get paid but not doing the work. And when she is scheduled to be at work she has some else there because she is at her other job. And the hours that she says she there she is not there .

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Johnny

Sep 14, 2023
0

If I could give 0 stars, I would. In Anderson, SC , location on S Main St. There is always a woman working who is always rude. I understand we have bad days. But always! I believe she is a manager.

Main thing is every time I see her working, she has her 2 children no older than 3, in the buggie all day with her. I have witnessed her anger to them. Spanking them. Her yelling rings across the store, not to mention the children's.

One day I went in, and the little boy was wandering around the store opening things, unsupervised. Truly a sad sight. I understand as a parent myself that childcare is hard to find, and or expensive. But it is almost every time I shop there.

The store has mice holes on food items. It looks like it is never cleaned, bugs (roaches) from opened items on shelves.…

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Megan Sager

Sep 12, 2023
0

30585A AL-225, Spanish Fort, AL 36527 The manager at this location has very poor customer service. I was in this location at about 9:40 this morning. When I walked up to the register I heard him make a sigh of irritation, I even laughed at loud at it in disbelief.

He rings up my items my total was $30 and some change. I try to hand him a $100 bill. He asks if I had anything smaller, I said I didn’t, because I didn’t. So he refused the sale. No where did it say -No $100s or $50s.

I can not understand how after almost 3 hours of being open $69 and some change couldn’t be made.

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Jennifer

Sep 6, 2023
0

Dollar general 403 south western Amarillo Texas 79106 They do not even deserve the one star if I could take the yellow out of that star I would put a negative next to it because that store sucks the employees are terrible they dress like they came straight out of the dumpster they would rather go outside and smoke cigarettes and leave five customer stayed in line while they smoke and then come in and tend to talk to each other instead of attending to the customers that are waiting in line and

this happens all the time the manager there is a t-total b word you cannot even get cash back at that store or they don't take anything over a 20 there's no baskets to even shop and I understand because Amarillo sucks and people steal them but there's no way to even hold your stuff while you're…

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Curtis larue

Sep 5, 2023
0

My name is Curtis larue and im a current employee of dollar general and theres so many different issues im having right now with a couple different things.... I work for the dollar general in junction city arkansas 71749 not so sure of store number but our store manager is very racist and is very disrespectful to customers snd her employees she refuses to let us take our breaks and

lunches on time she absolutely hates white people she ended uo hiring 3 African americans that dont have a clue what they are doing and cut my hours because she hired them mind you we had 3 prior WHITE people come in and got turned down a job needless to say she is very racist and disrespectful

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Douglas pierce

Aug 27, 2023
0

Store in Monroeton pa is the worst store I've ever Been invmanagers refusing to help customers because they are smoking rude to customer and steeling stuff out the back door I for one will never return to this store with these managers

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Carrie Robinson

Aug 21, 2023
0

I placed a pick up order for the dollar general in gas ks at about 4pm to be picked up between 7 and 8 pm for 2 bottles of laundry soap and 2 toothbrushes. Abiut 645 i got a text saying my order was going to be later than expected so i decided to go ahead and go to the store.

While shopping i noticed a total of 3 employees working and they werent busy at all. It was already 720 so i was going to ask about it but overheard the cashier telling a customer how lazy you must be to place a pick up order and how hard was it to just come in the store and shop for your stuff!

Absolutely disgusted thats not ok at all! What if i was disabled or incapable and had to have someone pick my stuff up for me and this is theyre attitude? Needless to say i quit shopping grabbed my pop and checked out and…

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Shaina

Aug 19, 2023
0

My wife went I to the dollar general on Forrest avenue in east brewton on 8\16 around 8 30 am and was immediately told, out loud in front of a store full of customers. She she new that your employee had her on camera stealing the day before.

She was extremely rude only to find out when she went back and looked that it wasn't my wife at all. That is not ok. For one you that's not how you handle those types of situation. I myself have managed a dollar general and am now a manager in fast food.

I would very much appreciate it if something is done about this situation because it best not happen again or I'll do my best to go over everyone's heads and have the entire store shut down

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Sandra McFarland

Aug 18, 2023
0

The Dollar General in Vian Oklahoma on Thornton Street is hard to get around in as most of the aisles are blocked by crates of merchandise needing to be put up while the 2 employees are, literally, sitting on the seasonal aisle almost side by side talking and putting one item on a shelf very slowly.

While doing this “work” they are so busy talking and giggling that they can’t hear a customer ringing the bell because he wanted to check out. When they were told about that poor man waiting to be checked out they got rude and hateful.

I will not shop in that store again unless they have a new manager and all new employees. The ones that are in there now are rude and uncaring.

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Jan Hamilton

Aug 17, 2023
0

I don't know if you are aware of the situation at the Cottonwood, Al DG. They are closing random hours during the day. I have been there several times and the doors are locked. The employees state that the air conditioner is not working, and they can't work when it is so hot.

You are losing business to your competitors by this action. I would rather shop at DG than Family Dollar Tree, I like your products better. I am concerned we may lose yhe store if things do not change

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Veronica Phillips

Aug 14, 2023
0

I bought a three pk. 00 needless to say two broke as I was wearing them it sounded like something was thrown at my glasses when they cracked. i need frames and this is bull. I want to tell this company there frames suck.

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Rex Laird

Aug 13, 2023
0

The manager on 3rd Street was rude and when I asked him to get in a good mood he grabbed my bag out of my hand and said he didn't have to do s***very very unprofessional if he doesn't like his job then he needs to quit

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Tim Caylor

Aug 12, 2023
0

I bought a 15 dollar airtime for track phone but can't find the location of the pin for airtime

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Ann Jones

Aug 11, 2023
0

To whom this may concern,

IN REFERENCES IF YOUR BELZONI DOLLAR GENERAL MARKET,

The manager at the dollar general market is very unprofessional. Her employees call people slow. She has her son and family working there. She leaves 2 employees at night to unload a truck both females. She has none of her family working nights nor weekends. She uses profanity towards workers and customer. They sit around and talk about the people from Belzoni. All her employees from Sunflower County get treated way better than the ones from Humphreys County. She takes hours and cuts employees pay without telling them. This is because she gives the position to friends and family from her County.

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Crystal horath

Aug 10, 2023
0

Since 2013 I have been having this issue With a general managers make manager he has a Personal issue with me and my fiancé every time we walk into the store right away he has employees follow us and he follows us as well refusing service with us from time to time makes us feel uncomfortable I get anxiety and it went incident in 2014 he threatened to harm me and

my fiancé with our son at the time was two years old you to an incident with his son that we were acknowledge of his son we were somewhere acquaintances and his son was sent to Prison due to some incidents of him harming an elderly couple and robbery as well his son had Brought the stolen items to a house that we were at and

at the time we took the stolen things out of the house and the vehicle to get it out of the area due to we…

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Rebecca Rutledge

Aug 8, 2023
0

I was kicked out of the store in Mount Vernon, Georgia, for no reason at all. There was two employees there one says she was the manager, which I think was a lie. The other employee kicked me out of the store and told me she would whip my ass and then the manager followed me and yelling at me calling me names also telling me that she would whip my ass in the parking lot that she didn’t give a damn about this job or that store I was threatened and

harassed repeatedly and I did nothing wrong. I want the regional manager of this Dollar General in Mount Vernon Georgia to call me at 478-4638101. please call me ASAP.

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Em

Aug 8, 2023
0

The Lyons location is a very nice store. But the employees need to figure out what there doing. I have seen employees fighting, I have seen an employee scanning items out and taking them for her personal use such as food and hair products.

I have talked with one of the employees and she tells me nothing gets done about it and she is fed up with it. I love the store but they need to figure out there employees.

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CRAIG COURSEN

Aug 7, 2023
0

As the dollar store is close by, I go there. Frequently. But today at 16:13 I had a odd experience. Iam a straight senior male. Could it be he the son of the paranoid union here intimidating people. Who knows just weird.

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Sherry Butcher

Aug 7, 2023
0

For the 10th time we go to get Pepsi that is advertised on the ad and once again you don’t have it. When we asked if it’s in the back was told I’m not sure… The Bremen, Ohio store has gone to hell in a handbag fast..

shelves always empty and never have Pepsi when you advertise it!!! Going to have to change to Walmart cuz at least they have stuff on the shelves. I understand once or twice being out but this is every freaking month… I know I won’t hear back cuz I received an email saying sorry and that’s it… don’t bother ..

I feel like it’s way above the employees that’s the problem.

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Melisa mehnert

Aug 7, 2023
0

Went into the store in lake George ny on Sunday august 6th at about 615 pm to check out what clearance items they had left signs all over the store about additional percentages off so really caught my eye and it was items that we could have really used since the sign said they were so cheap bring things to register of course didn’t ring up right brought associate to the isle where the sign was hanging and

she said she had to check with manager before changed prices fine I get it manager goes to the isle and says all signs say what they are additional 50% off which was true but the sign after I went down there and showed her said was 90% off and now additional 50% off and she said sign didn’t belong there and tore it down I said well your associate said she hung that sign there and

the…

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Susana

Aug 6, 2023
0

Dollar general state road #19730 I went shopping there yesterday as I do almost everyday and I overheard the manager telling customers that some of her staff quit on her. Something she should not even be sharing with customers. The store also closed early cause I tried to go back and get some milk.

& A few other things. This manager Jennifer Billings has worked here since the store opened but she just recently become manager. She's got a very crappy attitude towards all her customers including me. She shared business of others that is a privacy matter to dollar general and dollar general company.

She has violated many laws / rules/ regulations. Honestly don't even know why the store is keeping her. She's got a very nasty attitude and demeaner. I live on the same road as her husband or…

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Katherine Rather

Aug 4, 2023
0

Durham California. How terrible you have one employee in the store to open, and works alone for hours. A female employee at that!! The railroad tracks run next to the store, rural town, it is so SUPER UNSAFE!! I believe it is a violation of work code if not California law to not have more than one employee on the premises when operating.

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Robert Keck

Aug 3, 2023
0

50, so ii question the cashier and he said that was because the tax was figure in and I told him that was not correct and I went and took picture of price and he would not honor the store price and told me not to raise my voice to him when I ask to speak to his manager , she would not honor the price either and

the cashier came from behind the cashier area and was going to follow me out of the store and two employees held him. I want something done because I will never be in there again . He told me to leave and was very rude.

When I ask the manager who her boss was she refused to tell me .

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