Dollar General logo

Dollar General

1.5
605 complaints

Address

100 Mission Ridge, Goodlettsville, TN, 37072

Dollar General faces severe operational issues across multiple locations, with predominant complaints about rude/unprofessional staff and poor customer service. Stores are frequently described as dirty, disorganized with merchandise blocking aisles, and critically understaffed leading to long checkout lines. Additional recurring problems include non-functioning digital coupons, poor management, and empty shelves.

Common Issues

35% (43)
rudedisrespectfulunprofessional
30% (37)
dirtymessyboxes
20% (25)
understaffedone personmanager
10% (12)
couponsdigitalprice
5% (6)
empty shelvesout of stocknot stocked

Complaints

Dollar General logo

Robin McClure

Aug 1, 2023
0

I have been with Dollar general for for 8 years my ID expired almost 2 years it will be August 12th and I am trying to get found out money to get my ID renewed but I am having a hard time coming up with the money for my renewed of my ID I will be turning 60 August since I have been with the store for 8 years I do not look like I'm 21 or 35 you better change your policy because it's racist against the elderly and it is also harassment thank you for your time

Dollar General logo

Brian Mainard

Jul 31, 2023
0

The manager you have at this store needs to learn some manors towards her employee's and the public. This talking to people the way she pleases is uncalled for!! From my understanding, your very aware of the situation and have done nothing about it!

My father is the mayor of this town, and your store can be shut down! If this doesn't approve very quickly, the next step won't be as pleasant! Thank you!!

Dollar General logo

Jayne Francisco

Jul 31, 2023
0

This evening, approximately 4:30 pm. I went to the dollar store in , Ewing,VA, I was shopping for myself and a friend that is sick. My friend was wanting a CD Player and radio. I thought I saw one behind the counter at the end of an Ile.

The young was very nice and told me that what I thought to be a CD player, was a DVD Player. ,She continued to say degrading remarks, by that time there was a long line. I refused to engage with her ignorance, I did ask what is this store number, she knew right then I was going to report her, she got more abusive, she said you can call in on me if you want to, but they will back me.

I continue to check out and held my toung, thought was to get through, I was becoming scared that she was out of control and many mentally ill. She said she was a manager,…

Dollar General logo

Tonya winfrey

Jul 30, 2023
0

I went to your dollar general on Taylor Blvd in Louisville Kentucky and they were rude to me I go in there every day I will not go back to that store with rude people u have working there all because I through my id up on counter because they made me go get my id the other lady told the cashier she didn't have to take me there dude and very unprofessional in there and they act like they don't want to do there job and the one that was being dude to me never does her job and if something isn't done I will go to the head person like y'all just lost a loyal customer something needs to be done.

Dollar General logo

Regina Acres

Jul 30, 2023
0

The last 8 pickup orders I have placed gets cancelled an hour after pickup time. I am raising grand kids so I can't always go in and shop. I have shopped at this store since it opened years ago. It is about a mile from my home which makes it convenient.

Thank you for your time.

Dollar General logo

Timothy M Jackson

Jul 30, 2023
0

Today Sunday July 30th at approximately 11:00am Dollar General store number 10381 in Waynesville NC. I was going out for dogfood and proceeded to get my items and go to checkout. There were two customers other than myself in the store at that time.

A man and his young son aprox 12yrs/13yrs who were using self checkout. I went to an actual counter to wait for service. It was within 1 minute or less when she came to help me. I recognized that the kid was looking at her kind of weird, but when I saw her face (anger) I knew she was upset that she had to stop doing what she was doing to do her job.

She didn't say a word, but rudely began to slam my bags of dogfood into the counter as if I was an inconvenience to her. I immediately asked if she had a problem, and "audio as well as video…

Dollar General logo

Ms jones

Jul 29, 2023
0

How u doin my name is ms Jones and I gone to the dollar general on 186 west market street. First the little worker they do have is very disrespectful and dnt let me get on the manger who work there is very nasty. She let these young boys cum to dollars general everyday and take everything and walk out with it. I told about it walk day and she got so nasty to me am ready to put my hands on her. And the little boy dnt say nt either he be lost. But am just saying y'all to check out and get sum new worker over there.

Thank u

Dollar General logo

Linda

Jul 29, 2023
0

i have shopped at the dollar general for years but now i cant and my friends cant either its so hot in there you cant breathe wish they would fix the airconditioner there us old people cant stand the heat and you have a nice boy that works there his name is John hes so helpful this store is in holden louisiana i just hope yall get it fixed soon cause i enjoy shopping there

Dollar General logo

CHARLES D JOHNSON

Jul 27, 2023
0

The Dollar general in East Smithfield Pennsylvania have the night crew stealing they take stuff to the dumpster and take it I seen them do it the manager has her own store she supplies by taking stuff from that store employees are all in on it makes prices go up and just hard on the consumer if the employees are stealing I like prices go down now thank you

Dollar General logo

Steven Rose

Jul 26, 2023
0

I went to the dollar store in Charleston Missouri. And I bought a few things, they had mountain dew on sale for, 3 for $15. 50 for them. I asked her if I got the sale price. She told me that it came off the bottom of the receipt.

00 off of the things I had bought. I went back and the lady went and got the sales card that was on the soda's where I got them. She told me the sale was over. That I would have to come back the next day to see the manager.

So I did the next day. She didn't know what she was doing. Said I got the sale price. No I didn't, told her I wouldn't have bought them if they hadn't been on sale. Told her I would get them out of my truck and she could give me back my money.

50 plus tax for them. She couldn't figure out how to give me my money back. I was there probably 30…

Dollar General logo

sammy rundy

Jul 25, 2023
0

i was at a location on jfk cirlcle as i live in dubuque , i wittnessed a lady with brown hair yelling at whom i would expect were her employees and she couldnt contain herslef on the sales floor . she ws bitching at her employees for not doing what she wanted to her liking , i literallay told the casheir that i hoped that they diddnt have to deal with that crazy on a daily basis .

it was horrible , she was sitting on the floor in front of a safe when i first walked in counting money , she told her employee to shut up and then she said she was leaving , she was rude and yet she laughed like nothing was going on .

then the phone rang and the employee said it was the dm , told them to say she wasnt there. this lady was super rude to her emplyee and then just walked out with money in hand…

Dollar General logo

Scarlet Helms

Jul 23, 2023
0

I was in the Dollar General in Mt. Gilead, NC, the new store in downtown Mt. Gilead. I had an ad in my hand . Lady got two water pitchers for me that was in the ad BYGF. They were on top shelve, could not reach them.

Went to the checkout and the pitchers did not ring up BYGF. I told cashier and she said That ad has expired, so I looked at my phone and said the ad says sale is good today. She says it does not ring up on the computer and I can not change it.

I told her that I had been in my town DG and they could. At that time she was getting loud,the line behind me was getting longer. I told her that here is the ad and the ad shows the pitcher and the sign says BYGF and I wanted to speak with the manager.

She screened at me and said she was the manager. She then called a guy up there…

Dollar General logo

Mark burns

Jul 16, 2023
0

Being harassed and profile because I carry a bag then you manager Misty has an employee named Trinity calling her every time I come in the store did not know there was a policy on how many times a customer could come in the store I'm already doing therapy because of the store profiling and harassing and embarrassing and humiliating me when's it going to stop do I need to get a lawyer Maple Grove Church Dollar General in Chatsworth Georgia 30705 horrible store if you're a man

Dollar General logo

Lena Jackson

Jul 14, 2023
0

Cashier overcharged me. I caught it and pointed it out. She was extremely defensive and rude. Insisted she only owed me about half and kept blaming the cash register for "screwing up". She had overcharged by 10 dollars. Had the manager get involved who went to look at the cameras. She came out and said yes they owed me 10$$. Cashier started getting defensive and saying it was wrong. I complained at this point that she was wrong-and I had to go as I was paying a babysitter. Cashier loudly "SCOFFED" at me and replied " You have only been standing there 10 minutes".

This is the second time this same cashier has overcharged me or attempted to. She is a trash person for doing this then arguing-then making a comment such as she did. This was in the Austintown plaza in Ohio.

Dollar General logo

Latoya McCray

Jul 13, 2023
0

I have been seeking a refund for over 2 months. I keep getting lied too and the situation is NEVER resolved.

Dollar General logo

Mason mack

Jul 12, 2023
0

Ive been shopping at this one store for several years and it used to be a great place to shop but in the past year or so they never have anything in stock. I dont know who is in charge of ordering stock but I know they shouldnt be. The store is 120 US highway 278 cullman al

Dollar General logo

Sherie Eulenfeld

Jul 11, 2023
0

Yes, my complaint is against the people that own this business you think it's OK to work. 1 person that has to put a sign on the register to go use the bathroom, and expect them to do all the work on the floor too. If there wasn't for your employees, you wouldn't have a business, I'll try to try to treat them better.Have I little respect for the ones that keep your stores open....

Dollar General logo

Anita Willumson

Jul 10, 2023
0

I went into your location in fort edward, NY around 8am close to 9am this morning. As I came in I slipped coming through the second door hit my arm and ripped my big toe open. I let the ladies know that were working what happened they just pulled the rug over didn't clean any blood up or anything didn't even have the decency to ask if I was ok. Very unsanitary and disgusting.

I will never step back into that location you have very bad customer service and workers who don't care so why have them work there.

Dollar General logo

Linda

Jul 10, 2023
0

I go into this store several times a week. I am now taken my business elsewhere. I had to wait 10 mins before someone came to check me out. I had to use my cash cuz the debit machine wasn’t working.

The girl working was very rude to me and told me to move my cart. I told her I have been waiting 10 mins for help ever got sorry or any response. She didn’t offer to help me. She just took off.

Not a way to run a business if you want customers

Dollar General logo

Ben Dover

Jul 9, 2023
0

I was in the store today a District manager (Alyssa) was screaming and cursing at Geri the store manager in Camden,MI. It could be heard all through out the store. Very unprofessional and uncalled for. I won’t be going back to that store.

I want something done about this.

Dollar General logo

Diane Elizabeth Grumbles

Jul 8, 2023
0

Yes I visited the more store today and I have not received my EBT card in the mail so I had to manually put in the card which they've let me do many a times before and the manager decided to say that she's already told me no before and she'll let me this time but she's not going to let me again and was very hateful in front of everybody and

I told her no ma'am that was not me that you spoke to and she said oh yes it was you're lying so I would like to file a complaint against her for being hateful

Dollar General logo

Paula Pepper

Jul 1, 2023
0

The outside temp was 100 degrees. The store in Lexington,MS air conditioning is not working. It is too hot to shop at this store and it is too hot for the workers.

Also, the coolers and freezers have not been fully operational since this store opened at this location. This is ridiculous!!

Dollar General logo

Breanna Brewer

Jun 29, 2023
0

I was shopping at dollar general one day and the manager filed a criminal trespassing warrant against me for no reason whatsoever. It is a woman that I have known almost my entire life and I believe she did it out of personal spite, because she did not have any other reason to.

She called the cops and had them pull me and my boyfriend to the front of the store, the cops searched us in front of everyone and didn't find anything in our pockets or anything because we weren't stealing. It was embarrassing and unnecessary and I want her to be just as embarrassed as I was when she did that to me for no reason.

Dollar General logo

Eden

Jun 26, 2023
0

The cashier was very rude and her name was Jess. She works at the dollar general market in Grayson ky. She wasn't very friendly and she never even looked up at any of the customers that I seen that she had.

Dollar General logo

Larry Smith

Jun 26, 2023
0

after telling me she would have my ass arrested so she handled this very poorly and not professional at all and really rude.

Dollar General logo

Larry Smith

Jun 26, 2023
0

and I have contacted a lawyer because I feel this is racial profiling because she she doesn't call white people and ask questions about like she did about me to another black individual.

Dollar General logo

Mary Benjamin

Jun 22, 2023
0

C. service was very poor. Employee was putting up stock, which was every where, isles cluttered . Store unrecovered from weeks before. Three registers: 1 sign said cash only an no cashier, 2nd self service, 3rd closed. Occasionally one came & ask ( an one with cash only.

Line 10-12 people having to wait. This store really seam to have no management. Where are those who cared about the appearance an good management. Having to wait over 20 minutes & then serve yourself? Yes, good, Help is hard to find these days.

Walmart is across the hi-way. My Survey Code #0067-0160-8089-932. 6-19-23

Dollar General logo

Jamie tenney

Jun 20, 2023
0

I wanna bring to someone's attention about the assistance manager Misty Baker at the grafton road dollar general. Not only is she using heroine on the clock she has harassed me called me a whore and a shop lifter in front of many other customers.

Every time I walk in that store Misty Baker immediately starts screaming and cussing g me telling me to get out of HER store and I'm a bitch and a whore. I'm not the only person she's doing this to and it's time you at corporate stop igno6her actions and do something.

She let's her boyfriend get buggy full of merchandise and pay only a small amount for everything. Wake up corporate! This lady is running your business in the ground!!

Dollar General logo

Diane L Harrod

Jun 18, 2023
0

The store on brinton the store on Britton Avenue in Dixon Illinois the woman that was there today Sunday June 18th at 5:00 for the second time was very rude to me she asked me a question if I wanted a bag if that's all I wanted I said yes I needed a bag for the ice she goes I guess you didn't get it what I'm saying that was the second time she was rude to me the first time was when there was a discrepancy on the price on some candy and

I told her about it and I and I said this is the one that is five for five and she yanked it out of my hand and said no it's not so I'm very upset with that also she is the older woman that work today Sunday June 18th at 5:00 she has glasses and I asked her name and she would not give me her name she was very rude saying this is not it's none of your…

Dollar General logo

Mad moma

Jun 18, 2023
0

This store in Beech island sc on Sunday is never open at the 8am time what is the purpose of hiring people if they are not responsible enough to get to work on time it's 8:23 and no one has opened the store

Dollar General logo

Judy Garland

Jun 17, 2023
0

I was recently approached by the manager of this particular Dollar general and I was asked when I was going to pay for a couple of items and I didn't know what she was talking about I was dumbfounded but she kept accusing me of stealing things and I'm not going to shop there anymore.

She's rude to customers all the time. She's rude to employees. Bullies her employees. Something needs to be done about her. I've called the district manager and nobody does anything. I don't even get a return phone call from the district manager.

Dollar General logo

Robin Tucker

Jun 14, 2023
0

Your store at 1612 Wheeling Ave Muncie, Indiana for the past week has been closed for almost the full week. And this is not the first time they have been closed for a long period of time. This particular store is closed more than open.

And when they are open the aisles are cluddered and block and with merchandise still on carts that hadn't been stocked. I know for a fact that I am not the only customer that is getting mad about the store being closed so much and the aisles be so cluddered and blocked that you can't get past.

Something has to be done about these problems

Dollar General logo

Christy Davila

Jun 13, 2023
0

On today , June 13,2023 @2:30 pm I needed to get headache medicine and also to add money to my card. Was only waiting a couple minutes. I wasn't worried, just know how busy it can get for the employees.

An older woman in her mid or early 70s maybe. Was also waiting, but had asked for the cashier lady if she could come help us to check out. The cashier lady, middle aged black woman had appeared to be having a bad day by her attitude.

Had refused to do so and told us to use the self checkout. But by being that old and I'm sure she wouldn't understand how to use the self checkout. The older woman had let her know how better it is to have help.

But still, the cashier lady didn't come. I waited a couple more minutes and still we were having to wait. I had asked for the cashier lady if she…

Dollar General logo

Helenjean Mary Jones

Jun 12, 2023
0

Bought fabulous cleaner I told them was too much take it off my receipt she told me she did but still paid for it $4.50 6-3-23...

Dollar General logo

Kathy Giffel

Jun 10, 2023
0

Store#21940; 774 E. , Farwell, MI. On 06/10/2023 @ 11:09 am. I'm disappointed with DG. Alot of items don't have prices on them or on the shelves. Even sale items marked aren't rang up correctly. 35. 50. 75 each, even though I bought two as stated.

This isn't the first time this has happened at this store or other DG stores. I had to self check out as the cashiers register wouldn't accept card payments. So the cashier was on her phone just moving behind the counter waiting for cash check outs.

The employees aren't friendly or courteous. I will be shopping at save a lot and other grocery stores from now on, as they have friendly, courteous cashiers and there products have price tags on the.

Dollar General logo

Mrs Wert

Jun 9, 2023
0

Stariar Williams is the worst. She argued with me over prices when I had photos of the prices. No receipt pronted,she mumbled under breath do I asked what her problem was? MY ticket amount changed on 2nd ring out,my dog treats were taken out and you over charged me.

Then Alex tried to fix it ,while Ms Williams was walking around. Then she came in interrupted her manager,stepping o er his authority to give me her name when she new I had it already. She should be fired. She also bagged refrigerator items with my paper products after I asked her not to.

The law states your prices on the shelf is the price your to be charged. I tried calling the store manager Alyx at the number Brandon gave me but no one answered. I had to bring all our items back inside to be rung up.

70 Alex gave me back.

Dollar General logo

Dianne Bullard

Jun 5, 2023
0

I have been a faithful Dollar General customer for years. I was happy when my hometown of Sanford, North Carolina grew to have 6 stores within a reasonable distance from my home. As with all businesses there were Covid-related issues.

But we are on the other side of Covid and still upsetting issues are on-going. My neighborhood store is consistently so congested with the dollys filled with 6 feet plus high stacks of merchandise that it is frustrating and difficult to reach what I am looking to buy.

I went into this store on Saturday June 3,2023 intending to buy from the buy1get1free green dot merchandise. I could not reach these items. I went back in today and found the exact same situation. So not only am I very frustrated,but this store lost out on a probable good transaction.

I took…

Dollar General logo

Lacosta Fish

Jun 3, 2023
0

There is a very rude Woman that I have had contact with many times but one with this rude lady would have been enough! She is always rude to her employees as well as customers, I have shopped this dollar store location in Nortonville ky for years and years, lived in Nortonville my whole life.

I am very upset at what I witnessed tonight, I was needing help finding a product and she rudely said you will have to wait, I have my hands full, she normally does if she means holding a phone in her hand and standing around, after I said thats okay and proceeded to walk away she said what do you need anyway?

" I never found what I needed but picked up crayons for my children, got in line behind 2 others and she jumped all over her coworker who was a much younger young lady, the girl looked like…

Dollar General logo

Tab

May 28, 2023
0

5250 NC-87 N Sanford, NC 27332 United States.

This store needs to be removed and replaced with a store we can depend on in this area. Since moving up the street to the new subdivision This store has only been consistent in either not opening on time like an hour to an hour and a half late or not closing at the correct time. Always has a hand written note stating they will be closing at 8 instead of 9. At one point they was closed for a whole week. It’s not organized never well stocked or clean. We are all so frustrated with having this as a supposed to be convenience but not. What can or will be be done about this? Should I have more people send a complaint in or are you all already aware of this. Please do something about this Sanford already has nothing as it is but to not be able to…

Dollar General logo

Stephanie

May 27, 2023
0

The manager took a donation for the literacy program without asking me.

Dollar General logo

Joanne Kennedy

May 23, 2023
0

Once again I went out of my way to drive to Dollar general and they were closed again for the whole day. What the heck is going on.? This is store number 01490 on the corner of swift and Clark Road in Sarasota FL 34231.

are you going out of business or just treating your employees badly. I am disgusted.

Dollar General logo

Nicole Bailey

May 18, 2023
0

I arrived at the Dollar general on 6th and Golden in Topeka Kansas at approximately 9:30pm. The doors were not locked and there was other customers entering and exiting around me. The female employee looked at me and informed me that the store was closed.

After a few seconds I asked her nicely on why the store was closed. I'm in that specific store at least once a day just about every day. ) That corporate is supposed to be there at 6am tomorrow morning.

I'm not sure why the store was closed early. I'm not trying to be petty or anything of that nature. When I worked retail in similar stores, we didn't get to close early, instead we stayed after closing to get whatever needed done.

I didn't see any notices or signs stating an early closing. I had just got done working and was wanting to…

Dollar General logo

Christinia Everson

May 12, 2023
0

As I was doing self checkouts and employee stood there with her arms crossed directly behind me and watched me check out all of my items which were about 60 items I spent $176 and she made me feel uncomfortable and it was very irritating to just be stared at while checking out.

It was just me and my two-year-old daughter if I needed help I would’ve asked for it, there was no reason for her to do it. She did for the amount of money I spent, and as much as I come to the store, it was repulsive, and I did not appreciate that.

I’m not a person who steals, and as I scanned every item it was in Plainview I would like something to be said to the employee or some kind of announcement email to be sent out any kind of acknowledgment would be appreciated

Dollar General logo

Donna Anderson

May 11, 2023
0

The store in dickson tenn. On hy.46 near interstateI40.The person that said she took over store gets very annoying when I tell her that things I bring up there doesn't ring up the price that is on shelf she says well it want be that next time I come up there real smart..I tell herI can't help what is on shelf.she doesn't need to be there

Dollar General logo

LAURA MOTTER

May 8, 2023
0

Cashier made a simple mistake and gave me the wrong type of cigarettes, I told her 2 different times the type and colour of pack I needed. When I asked for correct ones, she told me she didn't have to exchange them, when I asked if price different and that I would correct it, she said no, I just don't have to do it.

I asked if it was some type of law, and since I hadn't moved from counter wouldn't it just b exchange? She then tossed them at me and ignored my question re: law or rule. I do not feel as if the issue warranted such an obstreperous attitude.

It was the Dollar General on 5th street in Zephyrhills Florida. I just feel as if her whole attitude was strange and trying to make me feel like a criminal was definitely the wrong thing to do. You need to train your employees that…

Dollar General logo

SM South

May 7, 2023
0

Sunday May 7,2023. ok, no problem. I go in and buy a couple of items and see 2 ladies stocking--that's typical. I go to register 1--The sign states: CLOSED--USE SELF SERVICE! ARE YOU KIDDING ME? So you have a self service and credit card only store?

This store has been closed several times due to short staff and management changes. As far as I'm concerned, you can close it again. Is this the future of Dollar General? POOR MANAGEMENT! I'd give you a ZERO star if I had the option.

Dollar General logo

Jack smith

May 7, 2023
0

Was at the maysmanding store and when I was leaving I seen the bald white male that was the manager in the parking lot with another male giving him oral sex and I was told by a friend she was there the other day and herd sexual sounds coming from in the store and then seen what she said a bald white male come from the back

Dollar General logo

Lisa Coleman

May 5, 2023
0

I went to Dollar General this morning 5/5/23 at 8020 Highway 178, Byhalia Ms 38611. I asked if someone was running a register and was told NO, only if I was loading a card that I would have to use the self checkout.

I have never heard this before and this was very wrong for someone not to check me out at a register. Thank you.

Dollar General logo

Doris Draughn

May 5, 2023
0

Rude employees and nasty store and closing just any time they want don't never know what time they will let you in the store cooler has been broken for months most of the coolers don't even have handles which makes them hard to open store number 7236 they have lost DG so much money because they are never open and very rude employees

Dollar General logo

Rick Garton

May 4, 2023
0

We have young kids working at dollar General in Jane Lew W.V. see you coming to check out and leave counter waited 10 mins. I've worked with the pubic all my life and don't treat them like that this isn't the first time that's happen someone needs to talk to the manager of this store

PreviousPage 3 of 24Next