Debra Durio
Food left on shelves in open containers
Dollar General faces severe operational issues across multiple locations, with predominant complaints about rude/unprofessional staff and poor customer service. Stores are frequently described as dirty, disorganized with merchandise blocking aisles, and critically understaffed leading to long checkout lines. Additional recurring problems include non-functioning digital coupons, poor management, and empty shelves.
Common Issues
Food left on shelves in open containers
Store always dirty. Product carts along with merchandise blocking aisles. Store manager/assistance managers not showing up to work. Some employees work without neither there by themselves. At least a key holder is there. On a good note there are some faithful employees who show up when called to come in early or to open store.
I was trying to return several items as it is time sensitive and could not find my receipt last night when I went in the manager and key holder didn't even know how to do a return so she told me to come back today. So I went back today and the manager on duty which is the big store manager did the return but he griped about it the whole time like I'm the only one who loses a receipt ever and
then when it came time to put it onto a gift card their gift card won't load onto their machine so basically I left there with my stuff for the second night in a row it takes 7 to 10 days to get a freaking receipt from customer service so what was I supposed to do I need this to be returned so I can submit this to my company for paperwork it's due by the morning and they don't care I called customer…
I was struck by a dollar general 18 wheeler and can’t seem to get my vehicle or anything else taken care of by y’all I’d like to know what I need to do about this as it happened In may of 2021 I’ve lost my job and have ptsd and severe depression due to all of this I’ve also had no vehicle for 2 years something needs to be done about this please and thanks for your time I will include the police report that was filed at the time of the incident thanks BOBBYE nance you may contact me at the email stated above or my phone # is 228-547-2212 if I don’t answer please leave a voicemail and
I will call back when I’m able to as I have a government phone and the signal is horrible hence having no income hence having no car hence the accident involving a dollar general 18 wheeler tractor trailer
I stopped at 3483 store in Calhoun to buy cigarettes. The manager refused to sell me the number of packs I requested stating she could not sale all of that brand she had in the case. I've bought at every store between Rome and Calhoun and never has a manager refuse to sell their product.
The brand wad 305 light 100s which isn't one of the main brands. I will not return to that store and will make all my friends and customers aware of her refusal to sell her merchandise.
Dollar General has a 5 dollar off coupon every Saturday with 25 dollar purchase on every receipt. This has happened to me several times at the Dollar General at t 415 W Trinity Ln, Nashville, TN 37207. You can only redeem the coupon on Saturday but store on trinity lane on Sat the 29TH 2023 had no one working in the store that knew how to redeem my 5 dollar coupon again.
The behind the counter was very nice and apologetic for not knowing how to redeem the coupon. She the told me I could come back at 7 and the manager could redeem my coupon. I came back at 7:15 but the manager was not there.
The girl apologized again and called the manager, She told her she could not explain over the phone how to fix the problem and would do it when she got there. The girl said she has to close at 8.
I…
Yall have brought in a new manager for store # 22684 she should not be in the management position she treats her employees and customers aweful she does nothing the store is a mess the employees are trying to put up stock wait on customers with her standing out side smoking i have not seen her do anything except run the cashier that was only because someone walked out on her she is rude to the customers and her employees you have one of your best employees put there 2 weeks notice in bevause of her she is very disrespectful not sure if yall company knows the area to well but
we are known for boycotting stores and shutting them down this store was built in our community for us we love it but with managers like her we will drive a extra 20 miles to do our shopping thank you
At the DG in Syracuse Ne, evidently it’s not required to have merchandise on shelves. If customers need something, we have to look into the carts that are lined up in every isle blocking the shelves. You can’t pay with cash when you actually buy something because the employees are either outside smoking or standing with the manager at the register on their phones.
I literally have to drive 20 miles to the next town to get something. This DG is a disgrace. I’ve only have seen one person there ever stock, her name is Brittany. If she’s not there, all 5 or 6 other employees don’t stock.
Just stand around visiting each other. Or on their phones.
DG on Klondike, West Lafayette, IN. Manager, Anna Evans, yells and cusses at her employees, vendors, and customers. Told a 10 year old kid that he’d find what he’s looking for if he’d f**king look where she told him to in the first f**ing place, calls all of her employees lazy Twat Waffles, yells and
cusses and vendors, the store is beyond dirty and disgusting, floors have never been swept or mopped, bathrooms are literally covered in shit, never been cleaned, dirty, nasty, gross , disgusting. The store is so unorganized and messy. But that’s on corporate and district management.
They don’t give the stores the man power hours to get stuff put away. And they pay their employees shit. I was supposed to be hired at $13-15 to be the assistant manager, which is insulting to begin with. 25 an…
i went to dollar general to purchase items but were expired mostly jan 2023 , i told the folk at the store they said it wont affect them and they dont care. but they put shit back on shelf. i came back 4/24/23 brought back margarine expired in jan 2023.
these ppl have a bad attitude and someone could become deathly ill like my grandson 2 years and i buy items from dg expired? the food expired and brought it to cashier to show her that she is dead wrong for saying no its not expired, but it is. what a mess. mortified.
Well I have some concerns about a general manager in midland tx at dollar general on lamesa street her name is Cindy she has been so rude and disrespectful to my husband and her as a manager should not be talking to her employees like that something needs to be done about this she's so disrespectful and she shouldn't be working there this has become an issue
I was a employee of your Company, the WORST COMPANY I HAVE EVER WORKED FOR. YOU give them a pay raise, and then take it back. Then the worst thing, YOU DON'T EVEN send a check for my work. I know I am retired, and only work part-time, but I need my pay check, I don't do charity work.
Not for you, or anyone else. That's is why you can't find help. Smarten up. You have a HR,does anyone work there??? I tried calling, and spent my day off trying to get a hold of HR, WHAT A JOKE.
In Wilber, NE. Unfriendly people. 5-6 people working in the store stocking in the middle of the afternoon most of the isles are full of their sticking carts and I couldn't get threw so the lady told me that I'm going to have to turn my cart around and
go the other way, which i didnt have room to do even that. (when they could have just pushed one of their carts out of the way and let me by then she processed to yell at me because I was in their way.
Shelves we empty in some parts but it looked like the stuff that should have been put away was just throw on the very top shelf where no one could reach it. Then when I went to check out I had to wait a while until someone finally gets up front to help me and the other customers standing in line.
Alot of people just left their carts full of…
and the one I'm speaking about is I. Toomsboro ga irwinton ga really all of them other than that workers are very polite even when people are mad about dg
I wanted to let someone know that my sister Heather rader works for dollar general in Easley SC next to the YMCA I just wanted to let someone know that she just told me that she smokes weed every time she gets stressed I' don't want her to lose here job but it's not to work and still smoke weed someone needs here to do a pee test knowing my sister she will find someone else that is clean she asked me if I would thake a pee test for someone so they can pass there test
Please pay attention to the MULTIPLE tickets that have been submitted concerning the outside lights at the Sheffield Iowa store! Wait there are NO lights!! If my 86 year old mother falls due to lighting you will be hearing from my attorney. It also.
Ant be safe for the employees closing the store and coming out into a pitch black parking lot. Please address this issue immediately.. it’s been like this for months/year. Thank you
I bought a fan in walkerton in. if vibrated so bad it broke a lamp took back showed where i bought on phone said they can’t return without paper receipt would not swap out because they don’t have another one. I will never spend another dime at Dollar General and I will spread the fucking word like a virus not to buy anything from Dollar General again.
I was shopping in the store on Lyle boulevard in McKeesport PA and the cashier was cussing and screaming and threatening people saying she was going to kill customers if one more person upset her it was just totally unbelievable I have a recording of some of the incident they said I can add a recording but I don't want to do that until
The store managers name is Tracy farmer. Her husband (Danny Farmer) is always there with her while she works. He is being charged with molesting his own daughter. So I don’t feel comfortable going in the store when he is there and he is ALWAYS there.
And a lot of times his daughter who is accusing him of this is with me. I need to be able to go inside of my local store. He also is accusing people that are testifying against him of harassment for just coming inside store to shop.
Why is he able to do this from this store? He is posting on fb that every time we come inside store he will call police on us for harassment. So Potts camp, MS dollar general is losing business just because of this one person.
I do most all my shopping in this store. Plz fix this dollar general. It isn’t fair…
General manager is rude to employees infront of customers. Degrading actually, rolls her eyes after customs walk off, after she was fake muce to their faces. very unprofessional, childish behavior & the mentally of of a school yard bully. I bet she cant keep employees.!!
She tells customs their lazy!! she seriously has no business being in charge
M. is extremely rude! I had purchased a phone card for my daughter, she picked out the wrong one & we tried talking to this Damian guy & he would NOT let us say NOT ONE WORD!! I thought he was going to beat me up the way he came after me as I was leaving the store!!
" This person does NOT need to be dealing with the public in any way, shape or form!!!!
The lady that runs the store in Fort Lauderdale off Powerline Road near Cypress Creek Road has the worst attitude that I have ever seen!! I go into the store, and immediately, I'm yelled at!! I shop here a lot, and every time I go there, I hear her yelling, talking to herself, yelling at customers, Cussing. Cussing to herself! Always yelling about something!
I had one minute left till close, yes I was a little late, but I did not expect to be yelled at as soon as I walked in the store! If its closed then the door should not open!! I needed 1 item!
I'm not 6 years old, and I do not expect to be yelled at as such. All the other times that I've gone into that store and heard her yelling or cussing or talking to herself I have minded my own business . Not this time!
You have a very, very…
there should be some kind of law to protect managers giving up names of the employees
This is a brief explanation of the discriminatory incident that I experienced with an unnamed employee. I will also be filing a formal complaint, with an official letter to be delivered to the Dollar General in Merlin, Oregon.
I went to the Dollar General location in Merlin, Oregon at 9:40 pm. As I went to pay for my Items, my card was declined due to a chip malfunction. I left all 3 items that I had brought up, apologized for the inconvenience, and then went and grabbed another card and came back into pay 10 minutes later and the incident began at around 9:54 pm. When I walked into the store, the lady behind the cashier stepped out and immediately greeted me by saying "You were acting sketchy and I checked the cameras, your head was down." and "My card machine is messed up because of…
Ever since upper management fired the store manager at store 16152 that store looks awful. The employees are all quitting, bathrooms never working, product and trash all over the place. It's a shame, used to be my favorite store because the manager worked so hard to change it, and keep it clean and stocked.
I'll ever shop there again. I'm also thinking about showing some pictures to the fire Marshall it's a lawsuit waiting to happen. Whoever fired that manager should lose their job as well.
while paying for my items the lady ringing me out was extremely nasty and rude. she was rushing my check out and was getting nasty and cussing in front of my two year old daughter. She kept asking do I think I got enough.
And if I was stupid. I'm very very upset with this. This woman has some kind of mental issues and drug and alcohol dependence. Her name is Cynthia Wright. I want this taken care of before she actually causes harm to someone
I'm writing this because I have experienced this problem on several occasions whole shopping at the Aransas Pass Texas store. Being a disabled senior on a budget, coupon shopping is very important. me save some money. Each time I shop and use the coupons the discounted price is not applied.
Many times I don't discover this until I am back home. Most recently I figured out the price on several items was not discounted. I had the clerk take the items off of my receipt and the clerk had to put these things back on the shelf.
I have been overcharged on many occasions. Although your store is closer to my house than the local grocery store I will have to shop there to ensure my money is not being stolen. I no longer consider these price games a mistake by Dollar General but a scheme to take…
I have a complaint against the Dollar General store on Shelby Drive in Memphis TN. There is a major problem at that store with the employees there. I left my full basket yesterday and walked out. You always have to use the self checkout and it never works properly.
The lady in front of me had to scream help at the top of her lungs to get an employee to check out what was going on. I asked that employee about some ice trays that did not have a price and she said they must not be for sale then.
I asked her why they were on display in the store if they are not for sale because there were several of them and none of them had a price. She then told all the other customers that I was trying to argue with her.
I will never walk into that store again. I have spent a ton of money with Dollar…
" "You've been here too long" the employee said I said what do you mean I'm just in here getting a couple toys for my daughter and she said you have to leave you've been here too long I said never in my life have I ever been kicked out of a store for shopping I told her that I was going to file a complaint with the Dollar general corporate office and she said very rudely I don't give a f*** go ahead but you got to get out.....
I'm extremely outraged by what has happened today I feel like this is discrimination what happened today was wrong it was very wrong and I am extremely upset about the way I was treated when I frequently go to Dollar general and spend my money this is how I get treated this is the thanks I get for being a loyal customer like what is this world coming to!!!
Stopped at the brand new DG on Meridian St. In Huntsville AL. on Monday, March 27th to spend some money. Wad very impressed by how clean it was and by how big store was. I'm in construction and I buy alot of beverages at DG for me and my employees.
I am also a diabetic with an overactive bladder. I asked the rude female employee when I finally found her, could I please get the restroom key. With a terrible attitude she replied almost before I finished my sentence that the brand new, multiple gender restroom was out of order.
So , I replied by asking that the restroom in a brand new building is out of order? What about the 2nd multi gender restroom in a brand new building, her response was yep, that one too. So, apparently, you have terrible plumbers that you contract, which I highly…
There is a car theif working in your Zwolle La Store She Keeps A Frown On Her Face At All Times her Name is Christen Beals,Markam Or White Me And My Family Members Will Not Be Entering The Store As Long As She Works There. Not Freindly At All.
Store # 03192, Panama City Beach, FL I shop at this DG because it is closest to where I live. Every time I shop there, I end up having to be subject to one of the clerks (DG employee) that is increasingly rude, insulting and back talks not just with words but with tome of voice, body language and facial expressions.
He seems like a young kid, maybe 19-20 something, dark hair, & slim build. He uses a monotone voice mostly, which may indicate he may be slightly handicapped or disabled; of which case I am sympathetic of course. I am sorry I do not know his name.
I visited last night, 3/26/23 and once again this man-kid was at the checkout and was once again I observed him being , very rude, sarcastic and obnoxious to the customer in front of me. I believe he has no "customer first" training…
I found maggots in my ravioli. And then last night I went the lady accused me of stealing when I didn’t do anything. I pulled out my $100 bill and she looked shocked. What she accused me of taking I have no reason to take first off I could’ve bought it, it was literally $6 I can get that anytime.
Then she was arguing (The girl with the blue hair) Conway North Carolina
Your company is full of crap during a recession people shop at your local dollar nothing store. Never full. Coupons don't work,!! Oops sorry no signs telling you until you get to the rude cashier . I watched and older man put back his and his animals food I wanted to cry.
You disgust me in a rime like this.
I gave the cashier $21 to add $6 to my cash app card. The cashier failed to give my $15 change back. She has to call someone to the register for help. This lady said I would have to wait until the store closed for the evening so they could count the drawer and see if it was over.
She Also stated she could not look at the video because it would not show the receiving of the money because of the angle the camera is positioned. I feel that this is not fair to me because the cashier clearly made a mistake with me, so how many other mistakes did she make that day, therefore my $15 could be covering other mistakes she may have made.
I'm still waiting for the store to close to see what the conclusion is . But I feel what I just mentioned regarding mistakes she may have made other than with me…
Dollar General Store#12145 Bon Aqua TN 931-701-0052 I went in to ask a simple question something I didn't understand on my receipt and was talking to an employee when MEGHAN came out if the back with a raised voice and very rude attitude and made me feel as if I was being scolded like a child n treated like I was trying to get over on someone when I simply just asked why my receipt said one thing when what I bought was something else entirely and
had good reason to question it anyway she has ruined my morning and she needs to b told to be respectful n patient to customers n make sure she knows what's hoin on before she acts out like that. I wish shed be fired honestly thank u
Nobody at register..all of the isle's blocked by carts to restock shelves. not just this time.. every time I go there.
I will never go to the dollar general in loxley Alabama ever again I happened gone there in 2 months. The manager is rude and they never have anything you’re looking for. This is the last time I ever go in there.
I will stick with family dollar they always have what I need and they are nice
This is not something I do very often thank goodness! The Belton tn store in Greenville TN. Closes at 10:00pm I work swing shifts every week is different why I'm telling you this is to let u know my fiancee &I shop here at least 4-5 times a week maybe more it's our home store tonight my car wouldn't start finally it did I drove erratic to get here on time and
I did 9:50pm and I was met at the door and was told I couldn't get meds ,dog food ,milk & my fiancee feminine pads she was having a emergency!! I asked if at least they could grab it for me and I would stay outside but No I was told they would get in trouble cause they had already pulled their till.
I have no other choice but to go somewhere else that can help me since the past few weeks it seems your store changes hours without…
My husband and I went to our local DG today on My Pleasant Rd in West Newton Pennsylvania. We needed help at the self checkout. The light was flashing yellow and when the cashier (short blond who was incredibly ignorant) finally got up to the registers she called up the people behind us.
My husband who was already a little agitated from waiting for several minutes for help- said; “excuse me, could you please help with this? ” She argued that because it didn’t announce anything, it didn’t need her help. He tried to explain- she argued.
He asked why the light was flashing yellow and it said on the screen that an associate was needed- The cashier argued some more than slammed the screen away saying she was helping us because he was yelling at her (he wasn’t- he…
I live in shop at the Dollar general on Queen Street in Edenton, North Carolina and we move to this area back in 2021 and for some reason of all the Dollar generals this one particular one right down the road from our house is in horrible shape. The floors are so bad that you can barely walk down most of the aisles and this is a retirement senior community and I'm always worried that somebody is going to fall and get hurt and I have written and called and complained and nothing gets done yet.
The other Dollar generals I visit are nice and new with automated doors and new floors and yet they won't do anything to fix this one. I just wish somebody would come in and fix his store up as I do like to shop in there but when you can't even walk down an aisle because it's all broken and damaged.…
My friend and i dont usually go here because they try to make me put my small wallet purse behind the counter so i leave(not stupid enough to leave these rude people with my bag). But i really needed some milk and they didnt say anything and ignored us.
" In the nastiest tone ive ever heard her use, and thats saying something for her. We got to the checkout with milk and 2 small makeup containers bodywash etc, before the 5 minutes, and she acted like her arm was broken and made us hand everything to her across the counter even though we took it out and sat it inches from her.
She continued to mean mug us and make comments under her breath. But was extremely nice to the shoplifter who she simply took the items from her bag and let her leave. It seemed she knew the person by name…
Wren, Ms dg #17718 has new assistant manager and new manager. They both take things when it pennies out on Tuesdays and keeps it n the back room for themselves. The manager told me n another dg she did that and that they both cover for each other but I didn't let on like I lived n wren.
I don't think it's fair they can do that. They even hide it when it's 90% off. I think the assistant manager is Christie? When we were n another dg the manager n wren, ms asked me if I covered her back n penny shopping she would cover my back n helping her get all the penny items n other stores.
They also have a friend that comes n and helps get stuff for them. It's jus something that's not fair for the customers who shop for clearance deals. Ty for ur time!
Your location in Plano, TX on Coit rd. I went to exchange a bag of items from over purchasing for an event. I placed the bag on the counter for the cashier to count how many pieces I was exchanging since I did not have my receipt.
She didn't even look nor seem to care stating that they do not give merch cards. She said take the items and shop for new items since she had to do everything together at the cash wrap. I understood that from the get go and wanted to switch items at that time.
My point was, for her to count how many items I was bringing in to exchange or hold the bag at the counter. She couldn't of cared less nor be bothered. Luckily, I'm honest and kept everything in the bag separate from my new items.
Upon completing the exchange I spoke with the manager. Huge mistake! She…
You have 2 employees at the store in Hamlin that are polite, then you have the rest who are rude to customers, roll their eyes at them stand around an talk to each other or family members or be talking on their phone with ear pods in an completely avoiding the customer just ringing them up an nothing more…something really needs to be done because customer service is that store is 100% unacceptable.
Employees are sick. Contagious. Yet they're working. This is a small community. Everyone hears about whoever is sick. So if someone working there has covid or mrsa then the community gets it. The store is always nasty looking. I would rather go out of my way to another store then shop in my area.
The Dollar General in Palmyra, Mo has served the needs of our town in years past.
However, in the last 18 months or so, it has gone downhill. It is dirty, the merchandise is very low (it’s still on the metal racks blocking the aisles and access to other merchandise) . I needed two king size pillows for shams last week.
1 regular size on shelf. I inquired of clerk and they said pillows were a seasonal item and not out. Told him I didn’t want patio cushions but rather bed pillows, response was “it’s a seasonal item”. Needed file folders and paper clips this week, shelf empty. Etc, etc.
We have a new Family Dollar soon to be open, is this to compete with DG or take the the place of DG? At present your DG is receiving no star. Sad.
I am in a store on Macon Rd in columbus ga and the associate working is playing music extremely loud on her phone and singing just as loud. This is not a pleasant place to shop at all. will not shop any DG again. Such low standerds
Store is always a huge mess. Now cash only and then today it says essential items only and they were closed again 3 hrs early. Maybe if they would stop building new stores and take care of the existing ones with cleaning and stocking and updating the payment method so that one could spend money there it would be nice.
It's sad that now I am thinking I should shop family dollar across the street as they were clean open and take all forms of payment. 2740 N Grandview Ave, Odessa, TX 79762. Is the address for the nastiest and most unstocked store in America.
I am embarrassed to say I have been loyal to this store for more than 20 years. Not anymore.
211 West Hartford Ponca City Oklahoma, store #22100. Store closes at 10 PM I went in at 9:50pm I was told on entry that the store was closing in 2 minutes. There were 3 employess in the store. I was getting my items and another employee came to me to tell me that the store was closing.
I got the items that I went in for and was at the register by 5 minutes till 10. When I got to the register the manager was at the door with it Locked and did not let others in and unlocked it to let a customer ahead of me out.
I was told Again at the register that the store closes at 5 till 10 at the Latest. I said well as far as I knew, the store closes at 10. I purchased my items and was refused a receipt with a dirty look and the manager unlocked the door to let me out.
I am outraged at the service…