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Dollar General

1.5
927 complaints

Address

100 Mission Ridge, Goodlettsville, TN, 37072

Dollar General faces severe operational issues across multiple locations, with predominant complaints about rude/unprofessional staff and poor customer service. Stores are frequently described as dirty, disorganized with merchandise blocking aisles, and critically understaffed leading to long checkout lines. Additional recurring problems include non-functioning digital coupons, poor management, and empty shelves.

Common Issues

35% (43)
rudedisrespectfulunprofessional
30% (37)
dirtymessyboxes
20% (25)
understaffedone personmanager
10% (12)
couponsdigitalprice
5% (6)
empty shelvesout of stocknot stocked

Complaints

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gaylene olsenthe store in geneva nebraska

Feb 21, 2023
0

The store in geneva nebraska is a joke! There is nothing on the shelves and everything is on carts still in boxes in the isles. If you do get lucky enough to find something no one is at the check out counter to check you out.

I was there today and I could have just walked out with what I had. They were all in the office laughing and having a good time. Other times there all outside smoking. I will never shop there again! And all my friends say the same.

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Alanna Whitehouse

Feb 21, 2023
0

1008 RT-72 Rolla, MO 65401 United States

To whom it may concern, I just finished checking out at the above store at 2:00pm on February 21, 2023. While in line to checkout I was approached by the only female employee at said store, she hurriedly rushed me along to the self checkout station. I tried to explain to her that I needed to make two transactions and she seemed to become impatient with me very quickly. I immediately began to feel uncomfortable because of her aggressive demeanor. I choose to the get back in line for my second transaction to avoid any more interaction with the employee. At this point I began to feel nervous about the situation. The employee then began to speak very loud to me and reprimanded me for having an attitude problem, I felt very embarrassed. As I finished…

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Lisandra Echevarria

Feb 21, 2023
0

I purchased 2 $10 Google play cards with cash, the cards were never activated by the cashier. Google won't refund me and I'm so mad. I'm not going to end this until someone does something about it. I want a refund I want an apology and I want the store to be FIXED.

THIS MULTI BILLION DOLLAR CORPORATION SHOULD NOT HAVE A STORE LIKE THIS. DM'S NEED TO DO BETTER. THIS IS BULLSHIT

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Anthony Joseph Vita

Feb 20, 2023
0

Been trying to buy a product been out for a month along with other products. Shelves or empty. Employees have a great answer they don't know, I asked who does the inventory. Answer I don't know. Someone needs to get on the ball other customers as well as myself or tired will go to other store. Westlake Louisiana

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Robin Raikes

Feb 20, 2023
0

Amelia Courthouse Va. 00 Lowe’s gift card. The Store manager checked me out since no one in the store seemed to know how. 00, I’ve gone to the store twice and she told me too bad there’s nothing she can do.

She was rude and has no business being in charge

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Darlene King

Feb 20, 2023
0

In the last year I have gone to our local Dollar General and this week makes the 7 time this place has been closed in a short few months. I understand help was a factor after Covid hit. Now they just close because they get to many trucks in.

Its to much merchandise to put away an becomes fire hazard. I went Thursday night after work and the doors were locked again with no sign in the door stating they were closed. I went again yesterday afternoon and the doors were locked again.

Maybe if you look at you how many times your stores have to close because they can't get merchandise put up in a timely manner. I would think someone would look at your sales and see that by closing every time a trucks comes in would not be economical.

Your losing more sales by closing just to fill your shelves…

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Chasity holmes

Feb 20, 2023
0

I was insulted by a store employee and when I told her that she was unprofessional, she threatened me by saying " I'm going to loose my job tonight. I'm about to pull this badge off." I felt threatened and will never spend my money there again unless she is fired.

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SHARON E MATLOCK

Feb 20, 2023
0

Stopped at a random DG on my driving route on 2/14/23 specifically to purchase some Coke products. 00. 95 price. I called the discrepancy to the clerks attention and she could not have been more interested. There was no line behind me.

There was no attempt or even an offer to go to check the price as I would expect a caring employee to have done. I stated I didn't intend to argue with her, but to my knowledge, in most states, if there is a listed sales price the store is required to honor the sale price when brought to their attention.

She actually huffed at me when I said that. I will not judge the company by her performance but I know I will NEVER visit that particular location again. 47 Reciept # 899127080139739211310914919869915318321031 Ramdom # at end of date and time line 2171…

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Robbie Flowers

Feb 20, 2023
0

One of the cashiers at an Ozark Al location named Bradley is always rude. This particular incident he said a customer should have left his 2 little girls at home. I said this was highly inappropriate for you to say and wasn’t your place.

This location in Ozark Al is always rude.

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Joe

Feb 19, 2023
0

I'm concerned about the actions of the employees at your store in rapid river mi my wife got a job there then got promoted that made other employees mad so they were out to get her making up lies that she was on drugs and spreading rumors ever since tony hired her then tony had surgery and was gone the next boss Gina was drunk all the time my wife had to bring her home.

She would also write down her schedule then another employee would change the schedule and not tell her I could go on and on plus all the stealing go on there not customers but employees in the end they made her so upset she got mad and said everything that was going on to Gina well they locked her out off the store and wouldn't give her, her purse mor personal belongings instead they called the police alo one employee…

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Alison Thomas

Feb 19, 2023
0

Price totally different then price that rang up. 00 more. Someone needs to get this store together. I will not go back there. Nasty and ripping people off. Canton ohio 30th street..

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Chrissandra Thompson

Feb 19, 2023
0

My mom is an elderly woman and asked the staff if they had a restroom she could use and they informed her "NO" that the restrooms has been without water over a month. She was told she could go out back and use it.

This caused her to use it on herself and cause extremely embarrassment. She was at the Dollar General on Fondren in Houston, TX.

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Steve

Feb 19, 2023
0

I deal with third army road in Acworth Dollar general the manager there is so rude it's pathetic it hasn't had water there to buy in almost 2 months every time I ask anybody they don't know nothing even the manager says that's not up to her to order it's up to y'all and she's actually really rude about everything I asked her she's not good for the store she's never has been I like to know an answer why we can't get water and

other stuff that we need like crackers stuff like that the house is always blocked with stuff but they never go on the shelf also once again I'm talking about third army road in Acworth Georgia

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Ashley Davis

Feb 19, 2023
0

The Dollar general chain in Havana Florida which is located on highway 27 is a very poorly managed store. The store manager Ben exhibits prejudicial or racial views towards white people and the biggest complaint I have is that he doesn't open the store within a timely manner.

For instance when store hours should be opening at 7 am he does not arrive until 8am or 9 am. I also fear for the safety of myself and other shoppers in the community because he has been seen drinking on the job.

He also conducts business in an unprofessional and unethical manner.

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Charles Smith

Feb 18, 2023
0

First off one incident happened about a month ago I asked to use the bathroom because I have kidney problems I had to pee an a manager I believe her name is Angie said that they no longer has a public restroom I thought ok that's fine but as I was trying to hold it an pissed on myself as I was going out another customer asked to use the bathroom an they gave him the key to the restroom I could have been a dick head an sued them for public imbarrisment or just showed my ass but

I let it go then someone I know was in there an the woman manager angie an the other guy manager Michael was telling people that I was the biggest drug dealer in Franklin Furnace an neither one of them know me an I think they should be punished for talking about customers to other customers an lying about everything…

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Mary. SELLERS

Feb 18, 2023
0

Today 2/18/23 I visited Dollar General Store #13387 located on Oak Grove Rd in Kings Mountain NC. I only needed a couple items. I have never seen such chaos in my life. The isles were so congested you could not get around.

The cashiers acted like they would blow up in a cloud of smoke any minute.. The clerk that tried to help me could not get her register to work so she took me to self check-out and just left me.

A man came in trying to exchange a rug and she argued with him and then she brought in another clerk who told him he could do exactly what the first clerk told him he couldn't. Everyone was shaking their head.

I am located near two Oak Grove Stores and a store on Martin Rd near Cherryville. They are all the worst run stores I have ever been in during my entire life. Many times…

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Rose Richmond

Feb 17, 2023
0

I went to the checkout with three bottles of v8 splash. 35 or whatever the regular price was. There was a 3 for $5 price there also. When I tlod her she had to go check which I understand and I went also.

35 I don't know if I can sell them for 3 for $5. I explained I get the cheapest price. She got very loud and said yes I know mam, don't tell me how to do my job! I said you see it!

We went to the register and she charged the prices. I made the comment that it happens every time I am there. mam you say one more thing I am going to refuse to sell you this. I asked her for 3 packs of cigarettes and paid.

I asked if her name was on the receipt she said no so I asked her name. She replied Cole, I asked with a K she said no. There was no reason for her to raise her vouce and get so…

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Sabine Grascha

Feb 17, 2023
0

Went by the store in Sandy Springs, SC today. Empty shelves. Carts are blocking most isles. And always ring up higher price than stated on shelf. 75 more per item than stated on shelf. EVERY SINGLE TIME! And then associates argue about that fact.

Only one person working, or everyone is outside smoking It will not let me attach my pictures, but I am more than happy to share them with you.

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Sandra Morrison

Feb 17, 2023
0

Customer service morning shift 10am Feb 17 the.. the woman who works there is very nasty towards me all the time and I'm tired of it. I'm a regular customer she needs a talking to...

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Jenna

Feb 17, 2023
0

I went into the Roselawn, Indiana Dollar General for the first time in my life, as I do not live in that town, but was passing through the area and remembered I needed toilet paper and I was also in need of a phone card for minutes for my phone, so I decided to stop and run in real quick.

I spent about 5 minutes in the store. Searched up and down the super crowded isles (assuming they had just gotten a truck in as there were boxes and carts of empty boxes in just about every isle, and you had to squeeze around them to get through the entire store).

I finally found the toilet paper, grabbed a 2 liter of pop, looked at the phone cards (they had just about every other type of service except for the kind needed for my phone plan) so then I went to the check out line . There were 2 ppl at a…

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Chance aisenbrey

Feb 16, 2023
0

I was discriminated against slandered and profiled upon bringing my guitar case which is how I make my living into the store and I was told that I had to leave it behind the counter there were no bags handbags purses etc. allowed in the store a lady walked past me with her purse sachet when I acknowledged that to the manager I was told to leave the store the next day and

employee was slandering my name accusing me of selling drugs out of my guitar case to my soon to be step son whom she does not Know. Mind you I was there s escorting an elderly with limp arm to shop and he was told to not to return.

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ALPHONSO HOLMES

Feb 16, 2023
0

Long wait time bathroom is really messed up nor do a lot's they like to doing the bathroom the bathroom the bathroom dirty and it's had to be a unisex so lady or a man supposed to be able to use it it's not safe

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Jennifer jordan

Feb 12, 2023
0

I honestly wish I could put no stars for this location. And Tampa Florida the bush location close to 50th. Has a roses and Tampa furniture Mall in the plaza with it. If you're in a rush or a bind need something last minute or really depending on something please if you can go somewhere else.

Not only is the staff from the highest up to the lowest on the employee bracket completely and utterly rude but they closed the store whenever they want without notice on the door or anything. I have been in line while the lady is screaming that she's closing in 15 minutes all because another worker didn't come in and this was a lady with keys to the business. m.

with no notice on the door or reason why. My husband and I have lived over here for almost 3 months now and without exaggeration this is…

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Kayla Reeves

Feb 12, 2023
0

Dollar General Store in Jefferson, Tx- First thing happened was I got some orange clearance sticker items because they had a sign up like the other 10 DG I shop it and it states. 50% off already discounted sticker. Got to Kelly’s register at 8:30 pm and she wanted to be a smart ass about the price.

If I haven’t previously spent over $140 on clearance items with the 50% off already marked down prices from other stores, it would be different. 50 so I took them back in for a refund. While standing in her line, she started mouthing about the lady that was just in there which was me.

I raised my voiced like her so she could hear me and to know I was in line listening to her. She didn’t talk about it again but I will get proof from the stores I shop in that is the way it’s done.

I’m going…

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Marika Russell

Feb 12, 2023
0

I WILL NEVER SHOP @ DOLLAR GENERAL AGAIN. YOU DO NOT REDEEM YOUR $5 OFF OF $25 COUPON ON SATURDAYS. I SHOP THERE AT THE VERY LEAST 3 DAYS A WEEK BUT I'M DONE.

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Cassondra M Bush

Feb 9, 2023
0

At approximately 4:30 pm on February 8, 2023. I sent my daughter in to the store to get an ace bandage, gauze, and neosporin. I just had surgery, so she's been my helper. Upon entering she was told to leave by a woman named Christian.

She told my daughter that students were not allowed to shop there without a parent or guardian. Once my daughter returned to the car and told me what happened. I called the store. Christian answered the phone and said she was the general manager (she is not).

I asked her if she was the employee to ask my daughter to leave. She said yes and it was a CORPORATE policy that minors cannot shop in the store without a parent or guardian. I asked her for the number to her district manager and even after repeating it back to her she confirmed it was correct. The…

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Melissa beyerink

Feb 9, 2023
0

Every time I go to the store and the guy grant is working,no matter what he's always RUDE,if I ask him about something he says rudely he don't know,or don't have it with our looking.always out of supplies.if he comes by u he tells u to move our of the way.this happens every time he works,very,very RUDE.ill not go back in that store,I'm not the only one that hates to go in there when he works,this has happened several times.Rockwell city ia

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Laurie McGlynn

Feb 8, 2023
0

An employee was smoking cigarettes inside the store warehouse during working hours. I thought it was illegal to smoke in a public building. This happened today 2/8/23 around 2pm at the Palmyra Virginia store 22963 and the employees name is Mary. Not expectable.

There is a clean air act and this employee should be fired.

Second hand smoke is hazardous to people's health.

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Kelvin Hargrove

Feb 7, 2023
0

I purchased a cell phone from dollar general n in Franklin County North Carolina and I decided I didn't wanted the cellphone it never been open and I had my recipr and manager told me I can return cellphone if I decided if I didn't wanted so when I try to return cellphone manager at that location didn't return cellphone I wanted to request get my refund back

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Jason E Toler

Feb 7, 2023
0

The store is not stucked the shelves are bare and it has been like that for mrsthan a year this is pothetic. Get ur stuff together or close the doors. I do no not understand why the New Johnsonville store looks like it does when all the other surrounding store have supplies.

Really what is the problem

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Wendy Bowlin

Feb 5, 2023
0

95 each or were in sale for 2 for $11 w/fine print only saying that you must buy 2 for the discount price, they rang up for $12 instead of $11. This happens every time I go to any Dg stores here in Maine.

I use a calculator and I always add the deposit for cans or bottles and the tax. I’m always correct at every business I go to except DG.

Specifically the cases of colas are never the price on the tag. My husband & I had a brief discussion of how this always happen at DG but that it was only $1 so it wasn’t worth the hassle w/the long line of people behind us. 20 deposit.

’ I said that I added that as well. But it didn’t matter bc it was only $1 and I’d already agreed to pay w/my debit card already in the card reader and I’d already entered my PIN#. She wanted to prove me wrong so she…

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Brenda Phifer

Feb 4, 2023
0

It never fails, EVERYTIME I clip my digital coupons and go to any of the surrounding DG stores in my area for those items, all of my coupons do not attach to my order. When I let the cashier know about the issue, they tell me there is nothing they can do! It's so frustrating!

Maybe corporate can do something.

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Angry customer

Feb 4, 2023
0

There are drug deals going on while employees are on shift. The manager don't care. Trash all over the store. Products in the wrong spot. And when you say it says one price they will not change the price. Can't see half the stuff for all the stuff that has not been unboxed.

As for toys everything is so unorganized. The manager opening both safes in front of customers. I hope these things will be fixed asap.

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Donna Trogdon

Feb 3, 2023
0

I went to the Logan,WV.. dollar general store yesterday. I downloaded digital coupons to use. 30 and I also got over charged on 3-12 packs of pepsi products that I purchased. 00. 00 on 1 of the 12 packs. Went back today and they still didn't fix this issue for me.

00 and I would like to get that back. With prices so high now I can't afford to be over charged like that. I am going to stop shopping at Dollar General if that is what is going to happen to me every time I go there.

I just want my money back for what I was overcharged. This issue with this store needs to be fixed or get people working there that know what they are doing to run the registers.

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Christopher Attari

Feb 3, 2023
0

Well, I was overcharged about ten bucks at the Dollar General on Covenant Rd. I don't have proof because he didn't give me a receipt. Oh well. It was embarrassing to confront the manager but I did anyway. Please respond to at least make sure it doesn't happen again.

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Maureen Duran

Jan 30, 2023
0

Thomaston Rd. Exit. Store in VA Center. Seriously,NO BATHROOM ANY MORE.?

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Catherine Zipfel

Jan 30, 2023
0

I know that Dollar General stores have minimal staffing in order to keep prices down but would it cost any more money for the employees to be nicer to the customers? I cannot believe how often I have been treated rudely by a Dollar General employee.

Many of us are struggling with finances these days and the DG prices are great but it seems that if you want to take advantage of the savings you have to be willing to put up with the abuse. It shouldn't be that way.

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Catherine Zipfel

Jan 30, 2023
0

First of all I want to say I understand that Dollar General stores keep staff at a minimum in order to keep prices low. That's fine but would it cost any more for the employees to be nice to the customers?

It seems like almost every DG I've been in had at least one rude and unprofessional employee. I have often witnessed loud and very inappropriate confrontations between employees and customers. These days many of us are struggling with finances and are trying to save money wherever we can.

I appreciate the low prices at DG but it seems like in order to take advantage of the savings you have to be willing to put up with a certain amount of unpleasantness. It shouldn't be that way.

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Lynn Kifer

Jan 29, 2023
0

The two stores in West Memphis, AR. About every time I visit the stores after 5pm the cashier is on the cell phone or loud music is being played.

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Charles P Koger

Jan 27, 2023
0

To whom it may concern: I'm sending this in regards to the dollar general on crab orchard Rd. Somerset KY. 42503. Out of all the dollar general stores we have in Somerset KY. This one is by far the worst and most unorganized store anyone here has ever played their eyes on.

You can barely walk through the store with all the boxes and debris.

Also hardly anything are on the shelves several times I have visited that location it they never have what you need or want on the shelves I've seen customers rummaging through the boxes just to find what they need. The managers are rude and also when people are waiting at register they are playing around in the office of the store with no concern for customers needs.

I know I will never shop in that store again even though I'm only 1 minute from…

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Melissa Ann Getz

Jan 27, 2023
0

The north been Cleves, Ohio Dollar General is terrible. It is never open when it says it is! And when it is open stuff is piled everywhere. I don’t know how many times I’ve wasted my gas and driving there because online it says it’s open, but when I get there, the doors are locked and no one‘s there!

At this point, I feel like I’m done with the dollar general.

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lee turner

Jan 27, 2023
0

your store in wanmie pa, is the most poorly ran store that i was ever in!!!!!!!!!!!!

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David C Urschel

Jan 26, 2023
0

I have been in many dollar generals and like your stores except the one in Wanatah Indiana. It is poorly run if at all. Products are spilled on the floor and the store is filthy. When you say something they blame it on not being able to get help or on corporate policy.

The stocking carts are left in the isles full and the shelves are not stocked. Most of the time you cannot get down the isles because the stovking carts are blocking the rows. There is also rumors that the manager and several of the employies are on drugs (meth).

There needs to be some big changes needed at this store for me to start using it again. I live in a food dessert and this store is only 9 miles from my home. My closest full service grocery is a wall mart 19 miles from my home.

I depend on this store to save on…

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CASSIE L LANZILLOTTI

Jan 25, 2023
0

There is no order number as I never made it into the store! My husband and I had been using the eco ATM out front. He took my card and went inside while I stood with his bike and called customer service for the machine.

I was in between the two sets of doors, off to the side. Some brunette who does not work at that store, possibly someone from management elsewhere, comes to the door and rudely says I need to leave. I tried to tell her my husband was inside, he was shopping for both of us, and that I had to stand with his bike so it was not stole yet again, as we just got it back.

She proceeded to say she didn't care and the bike should not be there either. Now my husband is a war vet with stage 4 pancreatic cancer. He rides the bike as he can not walk far. When he was heading to the…

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Dennis Kizzire

Jan 24, 2023
0

Store looks like a garbage dump both inside an outside, complained before but nothing has changed or you’ll don’t care what store looks like

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Barbara Springsteel

Jan 23, 2023
0

23, 2023 My complaint is aimed at the Dollar General store in Erskine, Mn. 56535. For the last few months everything I go to this store the shelves are so bare, there is very little stock to choose from, but on the other hand when you walk into the store the aisles are so

packed full with pallets of freight that is not being put on the shelves. There are so many aisles that you can't get down to get what is on their shelves because of all the freight stacked in the way, and only one person working out on the floor and

one running the checkout which is so plugged up with stacks of boxes that you can barely make your way up to the checkout. Their store hours are a joke. Open 8 am - 11 am Closed 11 am - 4 pm Open 4 pm - 8 pm So they are closed during the middle of the day while ppl are out…

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Cindy mccloud

Jan 23, 2023
0

I shop @ 4919 US Hwy 98N Lakeland Fl 33809 in the Barclays Shopping Plaza daily, sometimes multiple times a day and I love the employees but I do have a complaint. I’ve always bought the Drumstick Ice Cream that comes in 1.5 qts. This store had it faithfully until Hurricane Ian hit and they haven’t had it since. I’ve talked to the employees and they said that they don’t put in the orders for products that the main Dollar General does all the product ordering. All the other Dollar General Stores carry this ice cream but they are 5 miles or more from my home. I’ve been buying it at the Walgreens near me but would prefer to get it at Dollar General since I do all my shopping there. Any help with this matter would be greatly appreciated.

Best Regards,

Cindy Mccloud

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Mary Ashley

Jan 21, 2023
0

I live in the rural area of Vada, GA. We do not have a convenient store for 15miles. Our store has not been able to accept card purchases for over 9 days. The employee said it is due to the internet being down.

You have a wonderful store and it is greatly needed. Could you look into this problem. Thank you in advance Mary Ashley

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Valerie

Jan 18, 2023
0

HEY IM COMPLAINING ABOUT THE DOLLAR GENERAL IN PERRY FL THE WORKERS WERE DRIPPING IN SWEAT THE CLIMATE IS CONTROLED BY TENNESSEE YALL SOMEONE PLZ HELP US

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William Smith

Jan 17, 2023
0

My girlfriend has been working at store #2406. Anyways she has been neglected by all personal. She is refused breaks, and can't even be on time to pick her kids up from school. Her name is Sheri Harms. Very smart, and very kind.

She is Store manager material. Or higher. But she gets treated like scum because she's at the bottom of the food chain. Puts in 6-10 hrs a day. No breaks, and it's got to stop. She deserves a promotion for what they have done to her.

And the other employees actually need terminated. You don't treat people this way. I'm assumed of this store. com 641-531-4069

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