Dollar General logo

Dollar General

1.5
1,114 complaints

Address

100 Mission Ridge, Goodlettsville, TN, 37072

Dollar General faces severe operational issues across multiple locations, with predominant complaints about rude/unprofessional staff and poor customer service. Stores are frequently described as dirty, disorganized with merchandise blocking aisles, and critically understaffed leading to long checkout lines. Additional recurring problems include non-functioning digital coupons, poor management, and empty shelves.

Common Issues

35% (43)
rudedisrespectfulunprofessional
30% (37)
dirtymessyboxes
20% (25)
understaffedone personmanager
10% (12)
couponsdigitalprice
5% (6)
empty shelvesout of stocknot stocked

Complaints

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Barbara Short

Nov 27, 2022
0

The store on Higley and Broadway in Mesa Az it sucks! I really hate to say that but it is always empty. Who orders for the store anyway? Seasonal isle is always empty. Isles are empty. The thing that frustrates me the most is that there is a senior living place across the street and those people love to go over to the store to look around and buy thing they need.

There’s nothing on the store. I get so mad when I see a ad flyer they never have the items in the ad

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Annonimus

Nov 26, 2022
0

You have a tall blonde lady that works at the Dollar General in Rainbow City AL. Everything you go in and that person is working; she screams at all customers; especially if they are busy and you ask what isle something is on.

Thanksgiving Day she was rude to every customer that came in and kept threatening harm to everyone that was checking out. She even threatened her co-worker. This store never has stock since it opened in July. The old location had more product.

They had very nice employees. Now it is this woman who is horrible. I will not shop there any longer.

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Ramona Salas

Nov 25, 2022
0

one of the workers where looking at my daughter weird and my ex Husband had send something to him and they told us that my daughter wasn’t allowed back in there because he said that she was lying it wasn’t just looks he was also saying stuff to her and giving her weird looks and her father had just simply asked that if he could stop because they had gotten weirded out

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Malinda Quirin

Nov 24, 2022
0

There is a Dollar General in White pigeon Michigan and Centreville Michigan both stores are so filthy and carts full of boxes block the isles you can’t even look for anything, I am disgusted of these store I won’t shop there the floors are never clean and so much junk around you can’t shop, hopefully someone will look into these two stores and fix it, if not they will loose customers I know a lot of people who won’t shop there.

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Molly kerns

Nov 20, 2022
0

The entire store is a huge mess. Floors are dirty and have merchandise all over them. I can’t even describe the mess. Parking lot has litter and cigarette butts everywhere. Might be best to close it and clean it up.

This store is in Urbana Ohio. I live close to another DG that is spotless and always organized. The Urbana store is in serious need of help. I won’t be back.

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Diana

Nov 18, 2022
0

While leaving after shopping &spending a lot of money,shopping at a local store nearest my home dollar general store I needed an empty box to use for packing and as a general rule when boxes are discarded from most stores they are free for the taking there were no signs up that stated anything different as I was taking some stuff out of my car to make room for the box a person in the parking lot in a vehicle yelled at me from her car to leave the premises when I inquired as to why and

who she was she refused to tell me who she was and said I'm not allowed to take boxes from their store that they go back to corporate and I said oh I'm sorry I didn't know that and there is no sign she said you are not allowed to throw garbage away in our dumpsters I said I was not doing that a week later I…

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Stephanie carter

Nov 18, 2022
0

I've been trying to contact customer service for days no contact I leaves call back number stays on phone for hours no answer

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Mark Blanchard

Nov 17, 2022
0

Cannot use a cart because you cannot get down the aisles and I am a blind man with a cane so that limits me to what I can carry in one hand! Many of the aisles are so plugged I cannot even get down the aisle to get the product that I would gladly pay for!

My store in Madelia Minnesota is so bad when you come in the door you cannot even take a cart because there is not room to go between the entrance and the checkout if somebody is checking out and when you walk past them you touch each other it is that packed!

For a blind man it is like a rat in a maze! I know you will ask me why do I go to the store then because it is right next to my apartment building and I have no other mode of transportation but

walk and I also have a heart problem I'm diabetic and have major problem with my feet…

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Taylor

Nov 17, 2022
0

I live right by the new Dollar General that is on the corner of 86th and 145th by Casey’s and kum n go, in Owasso, Oklahoma. There is one employee that works there, mainly mornings, and EVERY single time my husband or I go in there, she is talking on her cell phone.

I am not talking about texting. She has her cell phone to her ear talking to friends, even during the checkout process of customers. She never once puts her phone down to engage with the customers. She continuously talks to her friend, with her phone to her ear, while checking out elderly customers… asking for help, people asking for cigarettes. Etc.

” This was while checking out an elderly gentleman. She kept the cell phone to her ear, and was speaking to the customer about trying his card once more, and then proceeded the…

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Linda Abercrombie

Nov 14, 2022
0

I came into the Dollar General across the street from Marshall Medical North in scant city AL. My daughter was a patient at the hospital awaiting the arrival of my new grandchild. I have only been in this Dollar General location a handful of times.

But with my daughter in active labor I didn’t want to drive any further. When I was shopping, I asked one of the employees if they could help me find a product I was searching for, and she was extremely rude, and snapped at me, saying I would have to wait until she was done doing what she was currently doing.

It honestly baffled me because I’ve never been treated this way ever. After about 10 mins I just went to try and find it myself as she still hasn’t come to assist me. After I had gotten everything, I came to the checkout line.

When she…

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Ron Mccallum

Nov 13, 2022
0

There is employee named Rick at the holiday store on US 19 I shop there two times a week for 20 years when Covid came around I asked permission from Keith the manager and Scotty the manager before him if I could use a plastic bag for my groceries because they have never wipe down the baskets or carriages so I asked if I could use a plastic bag the employee Rick told me I couldn’t I paid for my stuff went outside to the car and

he’s taking pictures of my license plate which I have found no reason for today November 13 I go in the store grab my bag reached for two packages of Pringles that were on the top shelf tells me I can’t do that we get into an argument tells me he’s gonna call the cops and then tells the cashier Sophie not to cash me out this was uncalled for I made a scene but it…

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Debbie Bracken

Nov 11, 2022
0

I live in Easley SC. The store near me at Highway 183 and Highway 135 needs to be managed better. The store stays messy and dirty. Employees seem fine. Could someone please see to it that store is checked. Thanks

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Jane

Nov 10, 2022
0

On 11-8-22 an associate at hyden dollar general was left at store #86 by her mananger that left mid-morning with her girlfriend and didn’t return for hours later. The associate had no help, no relief for a break or her lunch , couldn’t even go to the bathroom because no one else was there to relieve her from the register!

I felt bad for the poor girl. The assistant manager was contacted on her day off but she came into work to give to give their employee a lunch. This manager is always either outside in a vehicle with ppl or leaves in the middle of a shift and doesn’t return for hours later.

This lady should have had someone to relieve her for her breaks and lunches and the assistant manager shouldn’t have had to come in on her day off to let their employees take their breaks and lunch.…

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Yolanda Gibbs

Nov 9, 2022
0

I visited the Dollar General on South Main St. in Lima Ohio as I do at least 4-5 times a week. The store is a complete mess, the shelves are never properly stocked, and they have terrible customer service. The store managers name is Carrie Kessler and she was not there today when I visited.

A young African American lady said she was one of the managers and she was very rude. Yelling at me and making nasty comments because I complained. I have been in the store when she's on the register on her cell phone talking to her friends while waiting on customers.

Something needs to be done. I will no longer spend my money there. Staff so so unprofessional and need to be retrained. I am very disappointed. m

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Lauren Lange

Nov 6, 2022
0

There was no lady behind the register. My daughter needed the restroom asap, I grabbed the bathroom key and used the restroom. As I'm using the self checkout this lady comes up to me and tells me that she could get fired and lose her job over me going behind the counter to get the bathroom key.

She kept repeating this and talking down to me about what I did and making me feel terrible. Afterwards, she immediately leaves the counter again and goes outside to get on her phone and smoke. Leaving other customers waiting at the checkout for her.

I felt harrased as a customer. This was unacceptable behavior for an employee to have towards a customer.

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Korina Young

Nov 6, 2022
0

My roommate Kira Harmon who is partially deaf, has neuropathy, among other genetic medical conditions that cause her to have some difficulties walking, standing and even holding anything. She also has mental health issues. Her medical conditions cause her to concentrate and study literally everything she looks at so she takes a long time in a store.

when she was in your Dollar General at 330 S Charles G. Seivers BLVD Clinton TN 37716 at approximately 7:30pm-8:00pm and gets approached By one of the employees in a very very rude manner and gets accused of stealing, being ridiculed, harassed, embarrassed to the point she's in heavy tears.

The employee went so far as to call the police to have her searched and furthermore embarrass her. Only to find in the end she hasn't stolen a single item…

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Sally parker

Nov 2, 2022
0

I have a couple of complaints to make about the Dollar General in Mars Hill North Carolina. My first complaint is every time I go into that store it is a mess from one end to the other. it's so bad that you can't even push your shopping cart down some of the aisles due to store stock that's in totes, sitting on carts, throughout the whole store.

My second complaint is nothing ever Rings up as it is priced according to the tags out on the floor . I'm unable to watch for the price of each item im purchasing when is being rung up due to lack of counter space because as I'm unloading my shopping cart the previous items I've already unloaded are being scanned.

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Brian

Nov 1, 2022
0

The Dollar general in Franklin Kentucky is so unclean and disgusting it's like going into a slum store inside and out. The shelves were nasty. It's gross. Is very unappealing on the outside and on the inside. I don't like to shop there.

The Dollar general store in Auburn Kentucky in my town it's always out of many items that I need. I go there almost daily and it's been months and they still haven't got some of the items in. They never keep things in stock.

That forces me to have to go to another store like Walmart so I can find what I need.

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Regina Brown

Oct 31, 2022
0

This is the store 2560 trucks Ave. Hernando Florida. The new manager her name is Kelly is not very good at her job. The young blonde boy is rude and walks around in socks no shoes. Always has others hanging out at register.

You hear other employees complaining about Kelly working at another store and her's is a mess. She treats the hard worker's like crab. She wouldn't give an employee evening off to take kids tick or treating but get the lazy young kid off to party.

And get tired of hearing her asking people from pain pills for her back. That's not very good for business.

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Cheryl Carson

Oct 31, 2022
0

Unsafe carts piled high with merchandise and blocking at least 5 rows at a time and empty shelves. No one is working trying to put items on shelves to be sold. This is happening every day of the week. stores doing this are Paris, Paris Landing, Dover, and Big Sandy.

It's a hazard for everyone especially the handicapped

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Cheryl Carson

Oct 30, 2022
0

I thought it was just poor management of a store, but this goes all the way to the top. Stakes of crates on a carts that takes up at least 5 isles in every store and having empty shelves with merchandise.

Noone around to put items on the shelf and it makes no difference what day of the week it is. Worse stores: PARIS, PARIS LANDING, DOVER, BIG SANDY. A handicap person better just stay in the car. Even if you're skinny you can't get past the carts

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Jackie johnson

Oct 30, 2022
0

The cashier with the pink hair on Highway 67 is thé nastiest rudest person I have ever had the accounts of meeting! She has a bad attitude and dresses like a slob

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Tammie Bozman

Oct 29, 2022
0

This manager at the surrency store is aweful. She will air all of the business that she has with an employee out on the floor in front of customers. Tells her employees that they will get wrote up for calling in sick because she is supposed to be off and she doesn't feel like she should work everyday but that is supposed to be what a manager does.

She talks to an employee about matters with the job on the floor in front of everyone when they go to the store to shop and not work.

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Amanda Willoughby

Oct 28, 2022
0

The Milk is always spoiled and taste nasty!!! Numerous times I have ordered from there and each and every time I get milk it's disgusting!!! I have 5 kids and I rely on you guys to provide milk that is, worth something.

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Arlen

Oct 27, 2022
0

my only complaint is why did you build all your stores so damn small? If you would have built the storerooms bigger to hold enough roll containers for 2-3 truck loads then all the stores wouldn't have to put everything out in the aisles of the store making hard for people to shop and

they will quit there damn whining about the stores being unsafe to shop in!! another thing is, where ever they stack the roll containers up at need to learn how to load them to where they aren't so damn heavy to move or looking like they're going to tip over!

Use some damn common sense!!! Ii think adding on to your stores for more room for storage would save alot of people bitching and DG getting fines in the long run. then everyone will be happy!!

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Chris Brenner

Oct 27, 2022
0

The store that is located @ 1450 N Eaton St. Albion, MI 49224 it is a safety hazard because of all of the containers that have product on them are sitting down every isle and the shelves are empty and if you are looking for something you can not find it because the store is unorganized if something is not done I will be calling OSHA because of the safety hazard plus there is not enough staff for the store normally. This store needs to be closed down until the problem is taken care of.

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John henry

Oct 26, 2022
0

The dallor store on 662 newburgh indiana is the dirtiest store ever been in. Floors need to be mopped, trash stuck in corners. I asked the manager bout the situation and h÷asked me to find another dallor store. He should be fired..

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Shane Smith

Oct 26, 2022
0

Store # 13172 in Cochranton PA. For more than a week now the isles in this store have been filled with rolltainers. I shop at DG all the time and have never been so disgusted by a store. Every day it seems they bring out more stuff and nothing is being put away.

There are several isles that people are not able to get into and most shelves are empty. I feel that they need to start taking better care of this store or hiring more help to do so.

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Anna Rahaim

Oct 25, 2022
0

Store #09731 To whom this may concern. This particular store is a neighborhood store and without a doubt is the nastiest, ill ran store in the whole State of Mississippi. The parking lot is always an eyesore for the neighborhood an interior of the store you cannot walk down one aisle in the store with a cart they’re so blocked with merchandise that has not been put up.

I realize that everyone is shorthanded now but this is been going on for years. Your employees that you are paying now or just standing around talking. Had I known I could attach an image I would’ve taken pictures while I was in there a few minutes ago.

It’s unbelievable how nasty this place is. I hope something can be done or either I hope it closes.

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Amber huggins

Oct 25, 2022
0

I bought a minute card the carrier is AT&t I always check the cards when I pick them up to make sure they're not already scratched off I paid for my things got to my car to put my minutes on and noticed it was scratched off but it wasn't whenever I bought it.

Approach the lady who checked me out who sent me to the manager the manager acted like she did not even care she would not help me it's like she already knew what was going on I even threatened them with the police because $30 ain't a lot of most people but it's everything whenever I have children to take care of I ended up having to spend 40 more dollars on minutes just to get help.

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Jeremy Waggoner

Oct 25, 2022
0

Every time I go in there is carts of un stocked product literally all over sometimes its for days Which would explain when i go to the website and it says the item im looking for is in stock but when i get there its not on the shelf. Its hard to move around the aisle.

Then on top of that there is so much empty food packages and empty product packages all over the store i seen a person steal 3 12pks of soda one time anytime the security thing at the door goes off iv never seen a employee try to stop anyone im really about to quit shopping there i end up going somewhere else to find what i went there for anyways

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Dawn smith

Oct 21, 2022
0

I went shopping at the Dollar General store today in Greenville Michigan 301 Maplewood one of the employees there his name was Jeremy not only did he smell like alcohol he looked like he was drunk he was so rude through my stuff in the bag and then took my bags literally throwing them in my cart and said have a nice f****** day and said have a nice f****** day I have never been treated like this in the store I was so

angry and very upset not to mention humiliated and embarrassed. I am a regular that goes into the store I usually love shopping there thank you sincerely Dawn

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James D Herron

Oct 21, 2022
0

50 she then proceeded to tell me that it's not on dollar general that it's in the wrong spot but she's wrong it's the whole shelf was unorganized and nothing seemed to be in the right spot she was very rude and had that cell phone in that hand on it texting and looked like she was on Facebook the whole store needs a rest and cleaned up she was very unprofessional

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Patricia Hinson

Oct 20, 2022
0

My name is Patricia hinson and this complaint is on behalf of a manager at a dollar general location in macclenny, Florida. My mother is suffering from heart failure and the manager was completely rude to my brother who was trying to take her to the emergency room. She spent time speaking to other employees calling him an asshole and irresponsible when he tried to tell her he could not come in to work.

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Alice Faye Wiggins

Oct 19, 2022
0

FOR OVER A YEAR NOW THE DOLLAR GENERAL ON AIRLINE DRIVE, BOSSIER CITY, LA. HAS BEEN UNDERSTOCKED, STUFF ON THE FLOOR OR PILED UP EVERYWHERE. THERE ARE SO MANY DOLLIES WITH BOXES STACKED WITH PRODUCTS TO STOCK SHELVES WITH THAT YOU CAN NOT EVEN GET DOWN THE ISLES SAFELY OR SEVERAL ISLE ARE BLOCKED COMPLETELY.

CUSTOMERS COMPLAIN TO THE EMPLOYEES AND THEY SAY THAT HOURS HAVE BEEN CUT & THEY HAVE TO BE COUNTED OUT IN THEIR DRAWER & OFF THE CLOCK BY 10:10, WHICH IS ALMOST IMPOSSIBLE. THIS STORE STAYS BUSY AND WOULD MAKE A PROFIT IF SOMEONE WOULD GET RID OF THE NEW STORE OR FIELD MANAGER.

THIS STORE IS NEEED AND IS A VERY GOOD AREA. IF IT MATTERS TO THE CORPORATE OFFICE THAT THEIR STORES ARE SHOWING A PROFIT THEN SOMETHING HAS TO BE DONE. I HAVE SEEN CUSTOMERS COMPLAIN OVER & OVER & TAKE THE…

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Mike Underwood

Oct 13, 2022
0

At your Shellman Bluff ga store! The manager blamed me for making a mess! I still do not what she was referring to! I spend a considerable amount of money in your stores but this experience leaves a very bad taste in my mouth!

Please give this complain your attention! Thank you

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Shanna V Clark

Oct 8, 2022
0

Store #14394the store is very poorly managed. We were happy to finally get a store out here but the last year the store has been a horrible joke. Nothing is ever stocked there besides the freezer items. Everything else remains on carts even as the next week's truck comes in.

I don't even know how they make enough to stay open bc nothing is put on the shelf for sale. You will always find 3 aisle towels/garden and back wall fully stocked bc no one can get to those areas piled high with boxes.

Many many people have spoken to the manager and the staff BLAME CORP, CORP CUTS OUR JOBS, CORP WONT HIRE A STOCKER. Yet2 employees one on register other taking turns to stand out front and smoke at ur customers walking in just to find nothing and walking bk out Blame Corp have a good day we try lol.…

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Sandra Mercer

Oct 6, 2022
0

We stopped at Dollar General in Ila, GA. this afternoon. I love to look around at their seasonal home decor. Well I urgently needed to use the ladies room so I asked the only employee in the store for the key.

She had her back to me and at first didn’t even turn around to speak to me. She very rudely told me that she didn’t have a key because someone had taken it and not brought it back. My question is who only has 1 key to anything in their store??

If there’s no restroom available then it needs to be posted on the door as you come in the store. As we were leaving the employee was overheard complaining to a customer that she was the only employee there and was very unhappy about it.

As much as I like this particular DG, I’ll not be returning since I was treated so rudely. Corporate, you…

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Jackie Callender

Sep 23, 2022
0

Lazy rude manager. The store is nasty and unorganized. The manager was running the register talking to the frito lays driver the whole time complaining about lazy workers and crappy dollar general her words. I got no help at all.

I will not be going back to this store. This store will only get better if someone is hired that can take charge and get that store right. n charge of that store and the way it looks.

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FRED FULLILOVE

Sep 5, 2022
0

I was in your store at 104 s applegate winona ms. at 10:00 am. and stood at the register for 5 minutes ( or longer ) waiting to be checked out and when the cashier finally came out from the office with a frown on her face says nothing , start to check me out and

while i am getting my card out of my wallet she is taping on the counter like hurry up , so i try to hurry up and get by bags and get out of there and left my card stuck in the card slot at the register, so i put my bags in my motorcycle and go across the street to get gas and

realize i don't have my card, i go back in four minutes later and ask if i left my card in the card slot, she wants all of my identification last and

first name ( nasty attitude and making me wait ) i tell her i just walked out the door , you know that's…

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Karen Allen

Sep 4, 2022
0

Karen Allen

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Wesley

Aug 13, 2022
0

Pecos Texas dollar general #01735 is to hot to be having your employees in there working I don’t even want to shop there because of the heat in that store it’s really inexcusable for you to have them working in them condition’s you wouldn’t want to do it!! Why should they it’s to hot for them to be there until 4pm yet again until 11pm one working AC unit is not doing shit in west Texas!!

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Charlotte Stopczynski

Aug 7, 2022
0

I am writing about the mess in my local DG scores. This includes: 4216 Woodbury Hwy, 918 Hillsboro Blvd and 215 Woodbury Hwy , all in Manchester, Tn. These stores are in a constant mess, shelves half empty and many pallets of merchandise blocking the aisle throughout the stores.

After observing this for at least the past year, it was told to me that there is usually only 1 person to staff the store, and they are told to ‘ just watch the registers and don’t worry about getting the pallets emptied’. I am frankly very tired of dodging the mess, and having to waste my time going to multiple stores to pick up an everyday item.

Myself and my friends have tried to patronize your stores, in order to avoid Walmart. You folks are just about forcing us to go back to WM. Please pay your employees a…

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Kinbro Skaggs

Aug 6, 2022
0

50 sharky rd Morehead KY Not sure what has happened in this store in the last five months but it is now a safety issue for customers I have filed many complaint on this store because of the condition The employees will not come an check u out because they now have a self checkout they will stand in office or outside smoking instead of taking care of customers they have a squeaky toy at register for u to squeeze which they still won't come up so

how can anyone say this store or any store in Morehead is Shoppable for customers they are a mess I understand store are short staff but there is no excuse for them not to take of the customer I'm sure anyone can look at the sales in this store an see that they are down I know the dm was in this store yesterday and acted like it ok for a store to…

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sara

Aug 3, 2022
0

manager rude to employees and customers needs to be let go ASAP

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Donna

Jul 30, 2022
0

My sister and I just had the rudest cashier. My sister was getting several orders. The man abruptly stopped checking out. My sister questioned him about the price of a product he got rude with her and said that was the price now.

The signage stated otherwise and he should have given her the price marked. Stating they only had two people working then he went to the other register and started checking the other customers. This was In Morrisdale PA store #21358.

I feel he should e fired. I worked at Walmart and if I ever talked like that to a customer I would have been fired. I couldn’t find the operators number on the receipt.

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JM Day

Jul 26, 2022
0

Young man up front yelling at the man stocking across the store using foul language. I ignored him twice. I could not stand it any longer. Walked out & left my cart. He did not seem to have any respect for the customers. Went to Brookshires instead.

Store in Nevada, Tx off hwy 78.

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Kari Mayabb

Jul 17, 2022
0

I love going to the dollar store. It's cheap and right down the road. But for the last 6 months to a year the Dollar General on Old Rosman HWY in Rosman, NC has been closed early. I mean noon to two o'clock early.

Some days they may stay open until 6pm or rarely till 8pm. It is getting to be very inconvenient especially since the next one is in the next town of Brevard. That's a lot further than I'd like to go.

Someone needs to hire more people to work in that store. Their reason for shutting down early is because they don't have the help. But according to their website they are supposed to stay open until 10pm. False advertising is illegal I thought.

Will you please help them out?

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Kristin Laguna

Jul 16, 2022
0

We usually give our cats 9 Lives, but we buy it at our local Dollar General and the last THREE times we’ve bought it our cats have not wanted it. They usually love it. Something is wrong with the quality they are sending to our store.

We can never find it at our other local stores. May be time to switch to another brand. Very disappointed.

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Gina Jackson

Jul 10, 2022
0

Store on Southland Drive in Lexington KY. Store hours for every day is 8 am to 9 pm. Says so on the website and the sign on the door. But the girl working this Sunday 7/10/22 says it opens at 9:00 am.

And she is hateful about it. So customers sat in the parking lot waiting for it to suit the employee to let us in.

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