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Dollar General

1.5
1,181 complaints

Address

100 Mission Ridge, Goodlettsville, TN, 37072

Dollar General faces severe operational issues across multiple locations, with predominant complaints about rude/unprofessional staff and poor customer service. Stores are frequently described as dirty, disorganized with merchandise blocking aisles, and critically understaffed leading to long checkout lines. Additional recurring problems include non-functioning digital coupons, poor management, and empty shelves.

Common Issues

35% (43)
rudedisrespectfulunprofessional
30% (37)
dirtymessyboxes
20% (25)
understaffedone personmanager
10% (12)
couponsdigitalprice
5% (6)
empty shelvesout of stocknot stocked

Complaints

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Lucinda l Kneeland

Jun 30, 2022
0

I want my money back . , EVERY AND I MEAN ABSOLUTELY EVERY time I shop this crap ass store. They ring the stuff up incorrectly. EVERYTIME TODAY TGE LAST. and Not only that but the rotting food . I'm so glad I have gotten food poison from this place .

Because its not just once it every dam time I shop I get home and the food way outdated.. want a refund

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Selina Jones

Jun 25, 2022
0

The Dollar General Near Larkin Road going towards RT 202 in Chads Ford Area, in Delaware, The Black Lady there on the 06/24/22 Had a Very Bad Attitude and why is she on the Register not a People Person! Very Rude!!!! 302-932-4534

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Teresa wells

Jun 15, 2022
0

I was in the dollar general in mckee ky a few days ago and I was looking for a certain kind of hotdogs for grandbabies and I didn't like it one dam bit having my pic took because I had to open the door and stand to reach the kind of hotdogs my grandbabies eat and the manager took m pic and I didn't like it one bite she is very very rude and alot of customers isgettivery angry at how rude she s and

how she keeps getting by treating customers like shit if someone from corp don't do something dollar general is gonna blow up with complaints and lawsuits and this needs to stop I will never ever be bk in that dollar general or another dollar general I will go some place else and so will alot of my family members and it's bullshit because she is gay she does whatever she wants Chris cook is the…

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CRYSTAL GAMBLE

Jun 9, 2022
0

I purchased a 12 pack of Dr pepper and noticed that the box had zero sugar tried to exchange for regular Dr pepper and she wouldn't take it she was rude and snobby and I wasn't gone away from the store went to next store next door had my receipt and she wouldn't exchange it I'm upset don't appreciate i spent my money there and received that type of sevice

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Jack smith

Jun 9, 2022
0

At the store in Fort Cobb Oklahoma I have seen several times employees smoking weed in the parking lot I feel like this is unacceptable Behavior please have all the employees drug tested

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Henry Couch

Jun 1, 2022
0

employee refused to take my money for cash app

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john glenn

May 31, 2022
0

because the store is close door during work hours can not get in to shop be for i get to work

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John Decker

May 30, 2022
0

I sometimes do business at the Dollar General store in Paden City West Virginia. There is a cashier there who is very rude to her customers. When I ask a simple question she answers in a snotty tone and makes rude comments.

I see that I'm not the first to complain about her I have read reviews and saw where other customers described her to a T. My thoughts are if a person doesn't like working with the public they have no business doing so.

It's just the simple to be kind to customers as it is to be mean.

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Kassie

May 26, 2022
0

While every time I go in there you can't make it done the asle are packed the red head I think her name is Amanda she's always stuck up and talks about shit she shouldn't always on the phone or outside smoking and theat blonde hair woman at night is dumber then a box of rocks and the music was alright for a little while but it's the same music all the time the dollar general in zolfo springs florida needs to learn common courtesy

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Kimberly kasparian

May 25, 2022
0

At 8:52 the Dollar General in Avon Park Florida is closed when it states clearly on the window 9 o’clock which turns out it’s the only 9 o’clock closing Dollar General that there is in Highlands County none of the other ones do close that time I walked up here and that’s ridiculous.

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Kim

May 16, 2022
0

I'm reaching out about an employee you have working at the Bethany Beach Dollar General . Her name is Alexandra. I work in the area and visit that DG quite often . The things I have witnessed by her while visiting your store are disgusting and highly inappropriate .

She plays loud vulgar rap music from her phone while rapping foul things . I've witnessed her saying things like "men are dumb and don't listen , but I blame it on your mom " to a male customer while checking them out .

Today I walked in the store and she was making LOUD comments about another lady who walked in and didn't smile at her, yelling provoking things across the store about how this lady was "miserable " for not smiling . This type of behavior is unacceptable .

And makes for a very uncomfortable shopping experience…

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sherry ladely

May 13, 2022
0

This about your store in Sigourney Iowa. Fairly new store as the old one was t small. On many occasions i have been in this store and it is a mess. I shop a lot at DG. Of course there are some items that can not be purchased there but in general most of my everyday shopping is.

But this store is ridiculous. I had to open an entire case of pizzas to get 2, some with ice cream. but at least it was out. Large carts of freight blocking several isles. Either you tried to move them or went clear around.

I could see the item i needed on the top stock but no one there to ask for help. 00 worth in my cart. which i about just left because it is so frustrating. Then i got to the check out there was 5 in front of me and after a time there were several behind me.

All of which were getting irritated.…

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Jennifer marshall

May 8, 2022
0

This is the second time I’ve been to the DG in Georgetown Illinois with the same incident. I coupon on Saturdays and, the total is never the same or even close to what it’s supposed to be when I cash out.

The first time i told the lady that my $5 Saturday coupon never came off. Her reply was there is nothing I can do about it. You still had a lot of coupons that “did” come off right? Tonight close to the same happened except she was very rude and, very uncooperative.

I addressed that the last time I had tried to do Saturday couponing my $5 coupon never come off. She acted as though she didn’t hear me. After she went to hand me my receipt I had asked if it came off.

The only reason for couponing on Saturday specifically is because your “supposed “ to get the additional $5 off. She looked…

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Jodi Hockert

May 2, 2022
0

i was in need of some laundry soap. since i had forgotten mine. needed to go to the laundromat to wash my blankets. Anyway your store with the store number of 06730 has got to be the worst ive seen.

it keeps going down hill. the employees are nasty dirty they look like theyve not showered in days they simple stink. the store in general stinks like ASS and Marijuana. they arent very nice to the elderly either. there was this little old lady who needed help with her items and they didnt even help her.

I had help her and I had my things in my hand and the lady was like you need to pay for those i was like i plan on im just helping this lady out the door. ughhh the shelves are bare and simply disgusting.

I will never stop again i don't care how desperate i am not going to do it.

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Lisa Ferguson

Apr 28, 2022
0

There an employee at the Mentor Rd Louisville TN store who needs to learn basic hygiene. He stinks, you smell him before you get to him, his hair is stringy and greasy, he has sweat stains under his arms. He would rather talk than wait on customers, he ends up with a line.

I believe his name is Stacy. At the dumpsters is a mess . There's cardboard and trash everywhere that's not been picked up in months. That store stays out of product for months, I don't know if they aren't getting merchandise out or they are having a problems getting merchandise in.

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Anonymous employee

Apr 28, 2022
0

Dollar general in Porterville on West Olive in the town and country shopping center I am an employee there that works nights I would like to keep my name anonymous for the safety of myself and job. The Night Manager PJ is out of control me and several of the other employees don’t even wanna come to work he’s always angry and mad and treats his employees plus customers very bad this man seems to be on drugs or something.

He’s also been seen Removing items from the store to his car claiming it was damaged goods when it wasn’t please help us get this store back in order me and the other employees would sure appreciate it and further us from seeking a new job thank you so much

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Day manager

Apr 27, 2022
0

Dollar general I am the day janitor and I wanna file a complaint against the night manager this guy is not doing his job I hear other employees saying that he’s very rude and mean to them and also the customers. There’s been allegations of him using drugs and he does act like he’s on drugs please replace this guy so we can get the store functioning properly thank you. Dollar General is the store name the location is Porterville CA 93257 it is the store located on West Olive thank you

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Kelly M Long

Apr 25, 2022
0

m. on the 15th of April 2022.. The reason this has bothered me and feel this matter needs addressed. I purchased an item and paid with $100 bill when I got home I noticed the change was not correct so I returned to the Dollar general and Yale, Oklahoma and brought this matter to the managers attention which also was my cashier..

she manipulated the situation and made me feel like I was lying about this matter. I feel that she was basically straight out calling me a list and this was done in front of other customers and my grandson.

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Myrna Holman

Apr 24, 2022
0

I was at Your Dollar Market in Livingston Tn today as I shop there every Saturday and they only had one cashier checking people out on register 1 but there was a older lady that open her register up for a couple and when I got in line behind that couple the lady told me she was going home and put up her register closed side and refused to let me stay in line so

I move over to register 1 which three people in front of me and when girl check me out I look over to register lady was working and she was standing there talking to other girl so I feel like I was done wrong and I will not go back in that store I will take my business to a store that appreciate their customers but this lady that done this is always hateful and

a lot of the crew that works there are hateful

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Eric Crawley

Apr 20, 2022
0

This is the absolute worst store I have ever been to. They are never stocked. Carts with all the stock are blocking most all of the shelves. It's almost impossible to get a cart around the store because of all the goods on carts.

It's like this every single time that I've ever been there. I've wasted my time and gas, numerous times. The last 3 times I've went there, I left with nothing. More than likely, I will not be going back again.

It's a shame, because it's right on my way home. They need to either get more help, or close the doors.

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Phillip GREGORY

Apr 20, 2022
0

My wife Gwendolyn T. Gregory, was shopping at Dollar General on April 16, 2022. She picked up a bottle of Bleach Spray Cleaner, the cap was broken and bleach spilled all over her blouse, pants and shoes. The bleached soaked in on her skin. (Store # 1310 Springhill Ave Mobile, Ala) April 16, 2022

I would like for my wife to compensated for this incident...her clothes were ruined.

Thanks for your consideration in this matter Phillip Gregory Jr Retired, USAF Retired, Federal Agent Department of Agriculture Show quoted text

Show quoted text

Show quoted text

Thank you for contacting Dollar General. A representative from our Customer Care team will promptly review your message. If you submitted a question, we will respond as soon as possible. We are glad to help!

Thank you for contacting…

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Jeannie SUTTER

Apr 20, 2022
0

Troy Texas has the nastiest dirty unorganized mess I have ever seen in a store. low classed people ever. You ask a question and never an answer except I'm sorry. Need to get someone in there that can get something done.

You can't push a basket down the isles there is so much junk overflowing into the floor. Check it out.

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Suzanne jeffcoat

Apr 17, 2022
0

Visited Dollar General in Groesbeck Texas today. Our hometown store has not been taken care of in months. There is no product being stocked. Shelves are empty. There are carts blocking most of the isle where you can not walk n push a cart to shop but even if you could push a cart there is nothing to buy.

I told the manager today enough is enough. I was reporting him. I have worked stocking for Wal Mart before n I'm telling you this guy is doing anything to get the store in any kind of shape. When the store in Groesbeck 1st opened it was great n the 1st manager keep the store in perfect shape.

Shelves were full at all times but not now. Words really can describe how bad it was today. Please send someone to see what is going n correct the problems. There are many. I have never seen such a…

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Angela M Blackman

Apr 16, 2022
0

I visit this dollar general in swissvale at least 3 times a week and either the store is empty of all products or stacked up still in boxes and also the skinny black employee with a bob hair style is always smart mouth and nasty to costumers because she to busy singing and talking to other employees when she should be checking costumers out today I almost slapped fire out of her because I'm sick of it it's all the time with her and

that mouth this location is church street swissvale pa 15218 costumers should not have to demand proper service she's ghetto And rude way to often

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Dexter Burns

Apr 16, 2022
0

Well you got a cashier that is just being very overbearing she was talking to me any kind of way treat me like I was less than a person and just bury disrespect I don't think I'll ever go back to that store again cuz I don't like the service of how she talk to me. Is the one on 9th Street with the 931 number in Hopkinsville Kentucky

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Gabriela Tapia

Apr 15, 2022
0

Yesterday,April 14th I went to a DG store (119 E state hwy, Mustang Ok) and the Manager (a blonde woman) didn’t want to apply a digital cupón in one product , she was very very rude with me and my husband and started to yelling us. Another client saw the situation and told her to stop but she continued.

After that we told her that she should call the police and she did. The police arrived and she was very nervous (obviously). I tried to call customer service at that moment but no body a answered . We are very very mad with this kind of actitud because we are the clients.

I hope you can consider this complain because for me, it is very important.

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Patricia Fugate

Apr 12, 2022
0

I walked into my local store the Phoenix Place Store, I could not enter the store for the clutter, I had to walk around the customer check out line. It was filthy nothing on the shelves. Every isle was blocked with products not on shelves I literally could not take my cart down a single isle.

I have always been proud of that store because it was the cleanest one I had ever been in and shopped there at least 4x a week, the last 2 weeks it’s been appalling! I don’t know what’s happened to it but it’s awful.

I then waited in line for over 30 minutes while a lady tried to get her card to work in a machine that wasn’t even attached to the counter she kept telling the manager” if you would get me a screw driver I would screw that down for you “ only to be ignored and told to try again!

I…

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Susan Justice

Apr 8, 2022
0

I am complaining about the Dollar General on Telegraph road or route 113 and Leavitt road or route 58 in Amherst Ohio... The Dollar general on route 58 put their can Kitty food behind the counter because people were stealing it or so they said and they tried to accuse me of stealing it...

I am a 63 year old woman with a damn good pension and a huge social security check every month and I work almost a full-time job besides that next door to the DG on route 58 and I don't have any reason to steal anything... And those girls currently working there are very rude to people and never say hello or make you feel welcomed in the store and one told me they wanted to check my receipt for the automated self-serve way of getting out of there quicker and

I had only bought three items and I threw my…

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Debbie Desselle

Apr 7, 2022
0

Store #06083 Mansura La 71350 Our manager is awesome but she needs help The stock in the way of shopping The store is a mess Her employees keep quitting Please send her some help She is working very hard putting up the stock but she can’t do it by herself Thank you

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Desirae Hilmers

Apr 3, 2022
0

On their phones! Customer ahead of me asked who she was speaking to and she said NOT YOU very rudely and the customer was aggravated with her response

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Sonja M. Smith

Mar 31, 2022
0

I am a sales lead(key holder), in worked at Dollar general for a year and a half, it took eight months of hard work to move up .. Never having missed a day off work, always covering shifts for everyone who called in, staying late, going in early, etc...

The ASM, Missy, had ALWAYS treated me unfairly, making me work 7 am to 5 pm... Or giving me(just me) hours like 10 am to 2 pm.. Or 1 pm to 10:30pm, then having to be there at 8 am the next day...

I'm suppose to be full time, and a key holder, but it really doesn't seem like it at all... Missy does the scheduling, and makes my life miserable, and she does things on purpose to try and make me snap. She yells and screams..

It was right at 8am.. Frito lay vender was there tho... But missy starts screaming even louder, and tells me to go home…

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Brenda

Mar 27, 2022
0

I went into the St. James Mn store tonight 3/26/2022 like usual. I noticed a few people in the store, nothing unusual. I shopped for what I went in for and went browsing. What I did notice was that there was no employee or employees around, the cash register by the door was left unattended.

I waited to pay and ended up using the self checkout. Still no employee around! I liked going into the store when it first opened because it was so clean and an employee was around if you needed to ask questions.

Tonight, nobody around, at least not visibly. I will shop there again, if it happens again I will take video and it will be sent to DG.

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Audrey

Mar 25, 2022
0

You have a very rude employee at the Dollar General in Genola, MN 56364, She hates when you bring in a FedX return, she will ignore you and won't want to take the FedX return, she rolls her eyes at certain customers when they come in, she won’t thank you for your purchases, she looks sloppy, she doesn't put out greeting cards as she thinks they need to put them out themselves. I have never been treated so rudely by a store employee in my life the way I get treated in that store.

I HATE going to the store, but I do like to buy things at Dollar General. I am very tired of going there and getting treated like crap, I go to other stores and am greeted when. You really need to do something about this employee, I think her name is Alesha???

Thank you for your time in this matter Audrey

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Sue Jackson

Mar 24, 2022
0

I frequent Dollar general a lot in Chillicothe Illinois and for a while now the restrooms have not been working. Only restroom open is the men's and the door doesn't lock on it so it's kind of not very private if you're going to expect somebody to walk in on you any minute.

The women's bathroom has been out of order for a while now. I have kidney problems so I have to use the restroom quite frequently so I just have to quit going there so I can use a restroom if I have to somewhere else.

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Linda

Mar 21, 2022
0

The store in Vernon tx is nasty and dirty can't get down the aisle nobody does anything that goes for the manager too they are a bunch of deadasses worst store I've been in,they all need to be fired

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Linda Davenport

Mar 19, 2022
0

I bought a few items at your store last week. I had to use the self scanner as there was nobody at the front cash register. Today I tried to return a couple of items and was told I couldn't get my money back because I used the self scanner. If someone had have been at the front to check me out at my last visit (which there should have been) I could get my money back. That makes no sense to me. I was offered a store credit which I didn't want. So I am hoping you can help me so I can get my money back.

Linda Davenport

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Eric Watson

Mar 15, 2022
0

A employee named Bridgett that works at the west Cumberland Ave dollar general in middlesboro KY is stealing almost every day that she works, she told me that she will act like whatever she needs is either marked way down or is buy one get one free , I seen her do antifreeze and motor oil like that a few times .

To me that is the same as stealing . Just thought someone should know .

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judy largent

Mar 13, 2022
0

we went to t this sotre and they would not take a check about 3 months ago so we thought we would try them again today which is march 13th 2022 they keep saying their machine is torn up that does not say much for dollar general management i mean you know you could get it fixed in 3 months. this is the store on on e. lamar alex hwy.

their no is 316 something next to a fillong station

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Roger Newlon

Mar 13, 2022
0

This store in Greenville Indiana use to be one of the best. The past couple months it has went downhill daily. There is hardly ever anyone at the checkout and you have to go find an employee to check out.

The sign says open at 8 am. Today at 10:30 it's still not open. The employee has speakers on so loud or ear buds in and can't hear anything or talkiing on the phone while checking you out Signs on the shelves indicates the price and then checkout enters another price.

I use to drive farther to shop at this store other than one close to home, but now it's not worth the drive.

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L Nev

Mar 9, 2022
0

A new Dollar General store was placed in my area around 3 to 4 ears ago. It is on Farmington Rd in Peoria, Il. We were excited to get this store. Within 6 months it was in disarray. Since that time it has gone completely downhill.

Employees are never anywhere to be found, boxes are never unpacked and is a complete disgusting mess, not to mention a major fire hazard. On more than one occasion I have stopped in and the employees were outside smoking and never came back in, so I left.

Such a disgrace to the Dollar General Stores

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Hayman Barnitz

Mar 9, 2022
0

On 3-7-22 I purchased some articles from the Dollar General store in Kingston Ohio Store nr 12774. 50 cents each. I was back in the store on the 8th and showed the receipt to the man that had sold me the items, and explained that I had rechecked the shelf and verified that the charged price was wrong.

The clerk, bald headed man, stated that I would have to present the purchased items to the manager to get it corrected. And that manager was not there. The clerk did not look at my receipt or check the shelf while I was there.

This is not the first time I have been overcharged and I am tired of it.

Also this is the trashiest junkiest store I have ever been in. I’m a retired firefighter and know that if inspected this place would be shut down.

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terry Hahney

Mar 7, 2022
0

thank you

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julie

Feb 28, 2022
0

I was in the fayetteville, oh store in the morning, no one else in there but the employee(Haley) & it smelled like marijuana & she was very rude. Is that how u run your stores? Never again will i shop there.

It's not the first time, but wasnt sure if employee, now i am very sure. Explains why store is a mess & not stocked.

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Deborah Gehring

Feb 26, 2022
0

I just returned from shopping at Dollar General, 2614 North 12th, Quincy, IL 62305. I entered my number into the registered at the beginning of the transaction. I asked the clerk if the number registered at the end of the transaction. She said no. I asked how could we get it entered. She advised I would have to contact Dollar General.

I left the store without $60+ worth of transactions.

This is out-of-line and your employee was being rude. I

Please respond. This needs to be addressed with the employee who was at the register on 2/26/2022 at between 10:00 and 11:00 am this morning.

Deborah L . Gehring

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Lisa Redell

Feb 22, 2022
0

Store #14591. Their shelf prices NEVER match up on my receipts. I just bought Lipton noodle soup $1 a box. 75 on my receipt. 50 each according to shelf price. 80. 20 a 2liter bottle. 20 each. Tuna Creations packets are on shelf for $1 each. 25.

I bought 15 packets and was told the price would adjust at the end. I told her to take them off my order. The saddest part about all of this was I told the employees about the differences in prices and NOTHING has been done about it!

They are ripping off customers!! I am done shopping there! Last year they didn't fix their dog food prices until AFTER I went online and complained about it on several social media sites. I guess I'll just keep doing that if that's the only way to get a solution to the problems of that store!

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Jovona morrow

Feb 16, 2022
0

Was kicked out of the store because I walked n and was talking to someone who they caught stealing they come n made me leave I offered my bag n all to look in , she was rude and embarrassing. I asked y I was being made to leave they said that I was with the man he was stealing but I was not just cause we walked in together did not mean nothing .

was very rude n profiles me for another persons mistakes . I asked for the number to corporate n she said she didn’t have it or could not help me . She was embarrassing, rrude and disrespectful. which is wrong on her behalf .

she was rude and unprofessional. Sw 38 Portland okc ok

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James

Feb 8, 2022
0

How do you expect your employees to make a living wage and pay bills on 17 hours a week? I literally said the minimum i wanted was 24 and it wasn’t a problem then, now i cannot even get the minimum i asked for when i was told i had to legally get the minimum hours i requested why is it a problem now?

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Becky

Feb 8, 2022
0

I don't want the person too loose hers /his job, and maybe it's the company that don't give them training about Sacking things separately from food and oil products and packing everything into 1 sack 1 ! Sack cause your bags suck and additude especially cleaning 1 1/2 hrs early makes a person feel uncomfortable like being rushed anyways all in all the store is clean and the people r good but I think employees ought to learn how to sack especially with the economy of bags thankyou sincerely me

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Chloe Busby

Feb 5, 2022
0

I was employed at the store on Martha Berry Hwy Rome Ga I went to pick up my first paycheck today and was told that I was fired because I was a felon, that the maneger that hired me quit and they couldn't tell me anything about m paycheck. They told my husband that I should have gotten a bank card to receive the money. All lies I know.

But I still don't know how I'm going to get my paycheck! I thought of calling 911! Cassie was the employee working and Rhonda is/was the management.

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Jamie Beeson

Feb 4, 2022
0

This store is the worst store I have ever been in. It is poorly maintained, lake of supplies on the shelves, unable to get through the isles because of all the boxes of stock that sits there for weeks if not months waiting to be put on shelves.

And hardly any body willing to do the work or and most of the time there is only one employee doing the checking . This store needs to be FIXED. Other stores I've been in are clean and the employees are nice, but this one sucks. Thank you

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