Dollar General logo

Dollar General

1.5
1,256 complaints

Address

100 Mission Ridge, Goodlettsville, TN, 37072

Dollar General faces severe operational issues across multiple locations, with predominant complaints about rude/unprofessional staff and poor customer service. Stores are frequently described as dirty, disorganized with merchandise blocking aisles, and critically understaffed leading to long checkout lines. Additional recurring problems include non-functioning digital coupons, poor management, and empty shelves.

Common Issues

35% (43)
rudedisrespectfulunprofessional
30% (37)
dirtymessyboxes
20% (25)
understaffedone personmanager
10% (12)
couponsdigitalprice
5% (6)
empty shelvesout of stocknot stocked

Complaints

Dollar General logo

Nicole noe

Feb 2, 2022
0

Every time I enter this older girl with glasses I believe is manager follows me around stands on top of me while shopping and is always saying rude stuff bout me to other employees and I have never done anything wrong in that store ever and she has even gone to ask me where my sister lives and we don't even know her we don't think but must say worst store ever nd I've been here thirty five years and don't ever want to have to go there again

Dollar General logo

Clayton Cole

Feb 2, 2022
0

Your store has incompetent selfish greedy stuck up women that work for your store in Artesia New Mexico. This is the second time I have purchased a prepaid card at your store and gotten ripped off on what I loaded onto the card.

Your store clerk did not care your store clerk did not care to even help resolve the situation I dropped $100 onto a prepaid debit card and was unable to use it at all and did your store clerk bother to help me at all no she did not all she did was we can't return a refund here well I spent my money there my money was put into that register hours before I went to get a refund I should be able to get a refund.

You should honor the products you put on your shelves instead of using your piss poor excuses that you have for some of the products that you have that…

Dollar General logo

Barbara L Higginbotham

Jan 29, 2022
0

Hi on 1/28/2022 I went to the dollar General and got me a small heater. We bring it home for it to only work for bout 20 min. This was one of the coldest nights at 17 degrees. I am not happy with this at all.

I had to run my dryer to stay warm and still wasn't warm . I will be returning it .

Dollar General logo

Sandra Ceja

Jan 29, 2022
0

915 E Yosemite Ave, Manteca, CA 95336 Only reason I continue to come to this store is because my sister is a manger here but let me tell you as soon as it’s her last day none of my family will ever be at this location ever again. She has been cussed out, threatened to get beaten BY THE STORE MANGER and her daughter and now today expressed to us that her coworker was giving her advise on how to avoid her child (my sister is 5 months pregnant) she was tell her how to avoid her child coming out “gay or a lesbian” I AM BEYOND WORDS.

As an assistant manger myself I can’t believe this kind of behavior is allowed. As a company I believe all of your employees would be trained of equal opportunity and professionalism but the fact that that’s the kind of mentally that employee has when we have a…

Dollar General logo

Bennett

Jan 21, 2022
0

To cooperate this is a minor complaint about your Goldman Missouri. You have Managers and Employees parking in a place that is for customers convenient, which is right up front at the Entrance Doors. If this is for Employees only you should mark it that way.

I am not the only one who feels this way about this issue. I know I don't shop at this particular store unless I must because of it. I am bring this to you attention. Again I am not the only customer that feels this way. Thank You.

Dollar General logo

Ronald Gietner

Jan 18, 2022
0

As a loyal employee who goes above and beyond to help the store I dont not appreciate a manager who plays favorites and talks about employees behind their back ,who also gives no recognition to employees who do thier jobs and more , we are employees not soldiers who can be ordered around when its fits them ,i do not appreciate being interrogated about what im doing outside of work its none of your buisness and

most of all being ordered to come in early ,not even asked ,if was ordered that I come in 2 hours ahead of my scheduled shift BC the manager said so ,especially when I am given shitty hours and I didnt get the full time position i was promised when I was hired ,in bend over backwards for the store only to be treated like shit from the manager.

Dollar General logo

Becky

Jan 14, 2022
0

I'm complaining because the self-checkout an alien at Dollar General has a 10 items or less sign on it! I went there this morning shopping I have probably 15 items in my basket there was probably 15 people ahead of me which I politely asked if anyone was going to be your thing the self-checkout everybody said no.

So I went to the self checkout check out and Donna the manager of Dollar General wouldn't let me use the self-checkout because I had more than 10 items! I had to get back in line which three more people got in life so now there's 18 people ahead of me!

Which I find absolutely ridiculous because nobody was going to use the self checkout and because I had more than 10 items in my basket Donna the manager refuse to let me use it! This isn't the first issue I've had with Donna!…

Dollar General logo

Karime De Luna Vazquez

Jan 14, 2022
0

They do not respect the offers they do not want to give you discounts at the checkout

Dollar General logo

Roseann Zona

Jan 12, 2022
0

I went to the Dollar General with my friend to buy bottled water. There was nothing on the shelf. Stock sitting in the isles all over the store. She asked if they had got any in. They said NO!! She asked if they received any in the stock they just received. They said they can't get into the carts. She was rather upset, but let it go.

As for ME....My intentions was to see if there were any Valentines Day decorations. There were NONE!! Only a little bit of candy, which I was not looking for, fine. I will try another store. As I proceeded to look around I saw there was still Christmas items still in an isle, I looked and found a few things that I can use, the sign said 50% off, ok..should be at least 75% by now. But, I chose a few things. I also checked out the clearance shelfs, and found a…

Dollar General logo

Laurie Chapman

Jan 12, 2022
0

Our Dollar General store here in Mendota IL is a wreck! Always messy with boxes stashed in every aisle, clothing and other items strewed all over the floor, empty shelves ( goods are in those unopened boxes) and generally worse than a pigsty!

It may be a lack of help or poor management, but whatever the case, corporate needs to correct this. We are a small community with little retail for our shopping needs. Going there seldom meets those needs because it’s such a mess.

Please send on a team to get them organized!!! Please!

Dollar General logo

Melissa Kitson

Jan 3, 2022
0

95 in the drawer. 95 back. Then we were back in the same store on December 22,2021 and the manager and assistant manager both had my disabled daughter cornered and the manager was demanding my daughter give her the prepaid debit card!

I walked in my daughter says mom help me "the manager then confronts me stating "quote " on December 10th she was in here and loaded two hundred dollars on a prepaid card and didn't pay for it and we have it on video" unquote. I said I was with her n I have the card I will gladly accomdate you and call the card I did call the card put it on speaker n the representative Confirmed there was two declined transaction on December 20,2021 so

I ask if the representative would kindly verify with the dollar general manager Because they are accusing my daughter of…

Dollar General logo

Amanda Reese

Dec 29, 2021
0

D. Falsely accused me of shoplifting last night, called cops and embarrassed me. She couldn’t even tell them what I was trying to steal - I was discriminated against, racial Profiled for nothing and I am filing a lawsuit. It was at store # 07025 about 630pm on 12/28/21

Dollar General logo

Mary Ann Hamilton

Dec 18, 2021
0

00 value of items I don't want I am getting the run around by the Dollar General manager and area manager in Dothan Alabama. Porter Square Dollar General location and the area manager will not resolve this situation. I need my money back so I can purchase what I do need should I never shop at any Dollar General again I can not believe Dollar General is doing this to it's customers

Dollar General logo

Melody J Lamkin

Dec 15, 2021
0

I am trying to find out what can be done about a Dollar General Store in Hodge Louisiana. Every since this manager has taken over, the shelves are empty and all the stock is in the back and has not been put on the shelves.

The store is not clean. This is the only store i go to. I have heard so many people talk about how it has gon down since she has taken over. I would like to see if something can be done in the near future so when i walk in i can find what i am looking for.

I do not do Walmart. Thank you Melody Lamkin

Dollar General logo

Sara

Dec 8, 2021
0

I live in Glenwood Iowa. I shop at a Dollar General there, quite frequently. My recent experience, I had gone into the store in the early evening around 6pm, on Sunday December 5, 2021. I was the only customer that was in line at the register, and the dollar general employee was ringing in my purchases, and as he quoted me the price of my purchases, I first swiped my EBT card to pay for my grocery items, the remaining balance of my bill I paid in cash.

I handed the cashier the cash, and decided that i needed a couple cigarette lighters, also. i sat the rest of my cash on the counter momentarily, as i walked 5 feet over to the lighter display & grabbed 2 lighters and out them on the counter.

I still owed him the coin change on the total from my first purchase. I look down at the counter…

Dollar General logo

Nirvis

Dec 5, 2021
0

Store 6550 The manager of this store is disrespectful, she talks badly about her employees with another employee who works with her. She is always saying that she has 2 pregnant girls that are of no use to her and that she wants them to be Quick, but she has to leaves her hard work so that they quit for her not to have anything to do with it.

It seems unfair to me because being pregnant is not a disability and no law says that pregnant women cannot work. Besides, whenever I go, she treats me and all the clients in a very bad way, I have been going to this store for 1 year and she always has a bad attitude with the employees.

She don't do nothing in the store, just being in front of the register talking on the phone and talking bad about the employees.

Dollar General logo

Taylor Paige Mckinney

Dec 5, 2021
0

The employ saw me drop $300 and then took it. When I noticed and returned to enquire about it, the employ said she had found $16 but not $300 and no more information was given. I want the camera footage, or the employ to be reprimanded; thievery and dishonesty are not a good image for any company to have or keep for hire.

Dollar General logo

Emily Michelle Wilkinson

Nov 29, 2021
0

¡!!!!!!!!!!!!!!!!!!!!!!!!!!

Dollar General logo

Linda Gimple

Nov 26, 2021
0

I live in Monahans TX. Regardless of how big city feels about small towns, we are important. So important that you all have more than one store in our town... As I travel throughout our precious town, your store parking lot and surrounding area looks like a dump.

Our city dump is in better shape and looks cleaner than the parking lot surrounding your store property. Upon bringing this subject up to the city council, we are not allowed to clean up private property. Today, I asked your employee who is responsible for cleaning the parking lot.

Her response was that they have been instructed to not pick up trash, bring in buggies or collect the trash around the store property... Well, who is responsible?? You are. I will get in touch with the local news stations and make this go viral on…

Dollar General logo

Zach Sowers

Nov 26, 2021
0

I would like to file a complaint against the Dollar General store in Mcarthur, OHIO address 550 N Market St, McArthur, OH 45651. They have been closing there doors before 10:00 pm which is there closing time. Me and my wife went there tonight at 9:40 pm and the door was locked and no matter how many times I knocked or yelled nobody would come to the door and me and my wife both seen the woman trying to hide.

This has happened many times before also not the woman hiding but the place being locked before Ten O'clock even being 9:35 the earliest I've seen the doors locked and even friends and family have encountered this problem alot. We are in a kinda small community and it's the only grocery store that's relatively close but even my friends and family have had this problem.

Dollar General logo

Mark Gamble

Nov 26, 2021
0

Clover valley apple cider vinegar had a brown clump looks like rat shit with white strings coming off it floating in bottle couldn't even open bottle

Dollar General logo

Regina

Nov 24, 2021
0

I went to the dollar general on country club road in Winston salem north Carolina. It was 630pm before we even got to the door an employee told us they were closed .this has happened at that store numerous times .I don't know what the problem was but from now on I will shop somewhere I can depend on to be open dollar general is out for getting any of my family's business

Dollar General logo

Erika Sanchez

Nov 18, 2021
0

The personal is really rude , hiding the items on sale , and they keep posted the sign on specials and when we pay suddenly is expire and then they not want to sale on this price is really frustrate ti go and buy there everything is messs and most all the time the selfs is empty and if you say something they treat you like garbage and give to you actitud hoppelly they can do something about this store locate on Hanover Park Illinois

Dollar General logo

Regina jenkins

Nov 18, 2021
0

I live in a small town that has a dollar general. No grocery store. The shelves are empty. Went to pick up a few things. It has been this way for a while. If they can’t stock the shelves, why be open.

They didn’t even have a bag of candy the other day. Everyone in the community is complaining about it.

Dollar General logo

Country

Nov 17, 2021
0

You have a very rude employee at store 11288. She is nasty towards the staff and customers. She make sexually harassing comments to management and customers. She has been ask to stop. But Maxine is a nasty employee. If the old manager Lori was still there she wouldn't be like this.

So whatever happened to Lori you need her back at 11288. She was the best manager they had.

Dollar General logo

Bernadette

Nov 14, 2021
0

Hello,

My name is Bernadette Roche and I’m writing to you this evening regarding an incident that happened between myself and your evening manager at location 16199, located in Galloway, NJ.

I want to start this by stating that I manage the hotel right next door to this Dollar General and I frequent this location at a minimum, 5 times a week. I buy items for my hotel there, for my guests and for myself. I am very familiar with the employees and most of them know me, my staff and many of my customers.

I apologize as this is a lengthy email and complaint but you need to know the details of the complaint.

One of the things I do most often is load my prepaid GreenDot card there. I have a Wells Fargo account and PNC but I actually like to use my Greendot card because I can load it there, I…

Dollar General logo

Julie Carlson

Nov 9, 2021
0

On 11/8/2021, My 3 yr old grandson found a razor blade knife on a discount item table. When it was brought to the assist managers attention, she rudely accused me and my friend of not watching him. He was standing between us!!!

She turned her badge around and wouldn't tell us her name when asked 3 different times. She finally apologized, but it's too late for that. It was her carelessness that could've hurt him or another child really bad. Thus was in the Int'l Falls , MN DG.

She doesn't deserve to be employed, much less an assist manager.

Dollar General logo

Rachel marino

Nov 6, 2021
0

There is a new manager at our Dollar General in Huntsville Texas on Sam Houston Avenue that has zero personality. There was a digital coupon on the shelf and it was not listed online to choose that digital coupon she said I use the coupon or it was no longer valid and rudely snatched it off the wall this is not the first time that it happened she has zero customer service and is very nasty mean

Dollar General logo

Sandra Suitt

Nov 1, 2021
0

I have been a customer of Dollar General for years. Janice Satterfield the manager at store #03444. 2125 N. Church St. Burlington NC 27217, is very unprofessional. On 11/1/2021 I came in her store and she greeted me hello. She was telling me that my husband was in the store on yesterday which my husband shops there a lot.

I got my items and i approach the register I was wearing a Black Lives Matter t-shirt with the victims names on it. " I replied yes. " Then she replied, "George Floyd would be alive if he would not have use counterfeit money" I replied…

Dollar General logo

Betty Bollmeier

Oct 31, 2021
0

This store is a joke, shelves have been empty for at least a month, canned goods, aisles are filled with items in baskets but not put on shelves. No one stocks shelves, one time last week there were 5 people outside smoking.

Management does not care, you never know if you can find your items you need. We lost a good grocery store in town and this is the only thing we have. You wanted to beat Walmart, but that is not going to happen.

Someone needs to police these Dollar General Stores. You are paying them and they are not doing their job.

Dollar General logo

Jill Berrey

Oct 29, 2021
0

I shop at the same Dollar general everyday and everyone there is usually always friendly except for one employee and that's Jackie. This employee is the rudest and nastiest person I've ever dealt with in my life. She will not speak even after spoken to and she will literally ignore you when you ask a question about an item.

I shop at this store almost everyday but if something is not done about her I am going to start shopping at family dollar down the road. I spend way to much money to be treated like that and I'm not the only one that complains about her

Dollar General logo

Jimmy Myers

Oct 26, 2021
0

I just left the dollar general in Smith Grove Ky, this was the worst experience ever (and there’s many at this dump) hefty trash bags were 2 boxes for $9 so I got 2 boxes, and a dr. 50 discount per box….

00 and he still argued with me about it (for several minutes) and said the dr. 10 but that’s not the point! It’s the principle of customer service! If something is clearly marked on the shelf then that’s the price they should honor! 00 worth of stuff.

10 that they owe me then I’d be fine, he told me normally he would but my attitude was bad so he would just give me my money back… customer service SUCKS! That store is ALWAYS out of everything all their stock is always sitting in the isles on 6 wheelers, this is my hometown store, but I’ll never go in a dollar general again until this…

Dollar General logo

Charles

Oct 20, 2021
0

I called into the dollar general several times with no answer to see if the western union portal was open and if they had enough cash to pay me the payment I was receiving through western union. Nobody answered the phone after several tries.

So I decide to go to the store, which was open and fully operational with no customers. I told the employee I called several times, and the employee told me that regular employees can’t answer the phone. So I asked why not?

She told me she was informed by her manager. I asked where the manager was, and the manager was out in her car talking on her cell phone and smoking cigarettes.

Dollar General logo

John

Oct 19, 2021
0

The manager from dollar general didnt let used the restroom she said it wasn't working when she got out of using it. The store is a complete mess u cant even find anything as everthing is everywhere the manager name is sandra the store is 1600 in salinas

Dollar General logo

Jo

Oct 18, 2021
0

I live on arbuckle California 95912 and every day I go to dollar general in arbuckle for past 3 years the managers and half the employees are in the office only come out to smoke or to go home. Only one cashier and the others talking to each other or on their phones and when customers ask for help they walk away keep talking on phone or with eachother.

But they always hiring because the new people quit once they see they do all the work. And the ones that been there longer just walk around like on vacation. And they all park their cars in front of store the customers have to find parking farther maybe if you dont believe me check camaras.

Dollar General logo

Jo

Oct 17, 2021
0

I live in arbuckle california 95912 for dollar general in this town is hiring. The problem they are not short handed the managers sit in the office all day only come out to smoke or go home. And there is always just one cashier the rest are in the office with manager or talking with each other or on their phones.

And when people complain of slow service they walk away I go there every day and same thing for past 3 years thats why new people quit they do all the work so the ones that been there longer just walk around. If you dont believe it watch camaras .

Dollar General logo

Rebekah wilson

Oct 16, 2021
0

I had went there to get my husband a new hat and me a adult coloring book maybe I was trying to decide. While I was in the store and looking at the adult books. I had the hats (2 of them) under my arm while I was looking at the books deciding.

Then all of a sudden a worker came screaming down the hisle saying , get those out of ur purse get those out of your purse. Causing other workers to come and start getting onto me thinking I was stealing. I was so embarrassed.

I handed the hats to her tried to tell her I wasn't and left immediately. it was awful

Dollar General logo

Darryl Carr

Oct 10, 2021
0

The Riceville TN store is the nastiest store. Someone from corporate should take a look at the store , employees never around, always in office or outside smoking. Since the store now sells food products, we the customers from Riceville area will be contacting the McMinn County Health Department.

Also we are concern of the safety in the store, pallets and pallets to be able to get to products on the shelves .

Dollar General logo

Karen E Thompson

Oct 10, 2021
0

I went to a dollar general store #08496 at 1:30 pm & purchase some items. Use the DG app to price check. After purchasing my items, I notice that I wasn't charge on 2 of my items the price I check.

I went back into the store to be refunded the difference. I was took by the man employee that no manager was there to refund me. He said he was the only one in the store & manager wouldn't be there untill after 4 pm.

I am first upset that I have to come back to be refunded & this store is so messy. You can't even go down the isle without running into the rack filled with products. This store is one of the worst I have been in.

Leave one employee to do everything, seem abuse to me. Dollar general need to do better than this & manager should be there at all times as needed.

Dollar General logo

Wanda Pitts

Oct 2, 2021
0

I visited the Dollar General Store in Auburn, GA and bought 2 items. One was a Watercolor Tray. 00. I questioned the clerk about that when he handed me my ticket and he just mumbled something. I decided to go back to the aisle and recheck. 00.

I showed this to the clerk and he mumbled something about not having time to update the pricing on the shelves in the store. 00 back but he did not. I do not think this is being fair to the customer.

The price should be what the shelve says and not different at the cash register. 00 is not that much money but you need to know this is no way to treat customers.

Dollar General logo

Brittany D Threadgill

Oct 2, 2021
0

The store on 5801 little rock church Rd Lucama nc 27851 They for 1 ignore customers on a daily! I live not even 1 minute away & will drive 30min to another just to avoid them which is NOT RIGHT!

You can even get a employee's attention, be at front waiting & they will tell you TO WAIT.. NOT 5MIN... TRY 20 25MIN!

Also THE ATTITUDES coming from the manager there shorter lady brown hair, & then the blonde head girl.... ITS AWFUL! HAD ME IN TEARS!.. SMIRKS & GESTURES BEEN THROWN AT ME... WILL CHECKING OUT... W A LINE BEHIND ME... MADE ME FEEL SO SO UNCOMFORTABLE!

They make it OBVIOUS when they pick about someone in stores! They JUDGE you every day! They dont accept returns w a reciept bc let's say a box of hair dye was popped open but not ripped & everything still inside!

Well 1 day they…

Dollar General logo

Fuckoff

Oct 1, 2021
0

In oakman Alabama the manager Lori used vulgar language as she told that we was not allowed on her fucking property and to get the fuck off the property I then said can I not have a box and her answer was fuck no! I will never be back ever again!

Dollar General logo

Kyra K Eckert

Oct 1, 2021
0

I was an employee, got fired because I shared a private photo with a fellow consenting adult coworker. They cared more about the photo then the fact that they were supposed to be investigated the sexual harrassmemt claims I put forth.

Coworker would constantly bring up my genitalia and say I was giving him boners. He would always comment on my looks or my butt. This was all way after the photo and the photo they had from the security camera wasn't clear so I was tricked into signing a statement.

They had told me that the picture was of me showing my body but I did not recognize it at all. I had good attendance and have never had a warning or wite up. I was fired out of nowhere.

Dude still has his job tho.

Dollar General logo

Kim Whitehead

Sep 30, 2021
0

The Dollar General Store in Telford TN is awful. Boxes full of stuff on floor not being put on shelves. Can't find anything due to the fact it's a horrible mess. I know that every one is short but at least can try to make store look presentable to want to come back and shop.

Dollar General logo

Rebekah wilson

Sep 30, 2021
0

I was at the Dollar general in Cookeville getting my husband a couple of hats. I had then under my arm while I was looking at adult coloring books to maybe buy . As soon as I had walked into the store I was followed .

The woman run screaming toward me saying don't out those into ur purse get those out of ur purse . I gave them the hats and left totally embarrassed . I was there to buy them for my husband not steal them. I was humiliated.

Dollar General logo

Michelle Rogers

Sep 15, 2021
0

This is utterly disgusting! There is so many bugs and dead flies on the front doors! Really looks like a nice clean store to shop in huh! It’s been this way for a very long time. Looks like management would make the entrance to the store a little more appealing.

Dollar General logo

Debby watson

Sep 11, 2021
0

I have never seen such a mess the store is dirty things spilled on the floor .shelf are empty ..stuff throw everywhere empty boxs on the floor .linen can't even look at it so much just everywhere..empty boxes on the shelves you all need to come look at this store..you got lazy people working there..and very poor management.

Dollar General logo

Michelle

Sep 3, 2021
0

Store at 4207 nc hwy 231 Zebulon nc The manager "Heidi" at this store is completely incompetent. She speaks to the other employees as if they are ignorant and this happens regularly in front of customers. She does not ever seem to be working, only yelling for anyone else to do it.

She also has a habit of loudly having conversations with other customers using vulgar language which was unappreciated in front of my young child. She has not been at her current store for the last several weeks and I honestly thought dollar general had wisend up and let her go.

Especially since the store was cleaner and run better than ever. When I asked an employee though he stated that she had been out due to covid but she would be back soon. I myself will probably discontinue frequenting this location if…

Dollar General logo

Jane Smallwood

Sep 2, 2021
0

I went to the dollar store in star City Arkansas and bought a vacuum cleaner and 2 big Clorox wipes I went back 2 hours later to return the vacuum cleaner because it wouldn’t work right the same lady that sold me the merchandise refused to let me return it she said because I didn’t have receipt I didn’t take my receipt she threw it in the trash can I had been to that dollar store and the one on the other end of town but I will not ever shop there again if they can’t treat their shoppers no better than that I think that’s crazy it would be different if she hadn’t sold me the merchandise herself

Dollar General logo

Phillip

Sep 2, 2021
0

Store Number: 06340. Mami the female cashier/mngr at the location 424 E. Chestnut Street Mt. Pulaski, Illinois 309-740-1467. Approximately around 10:51am. My fiancee and I were getting a few items and lady approached me in same unprofessional Manor as she has ever prior previous visits.

This time a bit over the top promiscuously un-called for. She kept brushing her fronand back body on my side while asking questions out a store product. She didn't know much about phones but can take her number for special services is what she told me.

Got an item unlocked from locked cabinet and her back behind brushed against my genital area. Made me very unhappy and uncomfortable. My fiancee was quit shocked. She is like this and getting stronger. Please take proper procedures

PreviousPage 11 of 37Next
1,256 Dollar General Customer Complaints – File Yours at HissingKitty – Page 11 | HissingKitty