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Dollar General

1.5
1,339 complaints

Address

100 Mission Ridge, Goodlettsville, TN, 37072

Dollar General faces severe operational issues across multiple locations, with predominant complaints about rude/unprofessional staff and poor customer service. Stores are frequently described as dirty, disorganized with merchandise blocking aisles, and critically understaffed leading to long checkout lines. Additional recurring problems include non-functioning digital coupons, poor management, and empty shelves.

Common Issues

35% (43)
rudedisrespectfulunprofessional
30% (37)
dirtymessyboxes
20% (25)
understaffedone personmanager
10% (12)
couponsdigitalprice
5% (6)
empty shelvesout of stocknot stocked

Complaints

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Geo

Sep 1, 2021
0

Everytime I visited this store on 1600 Se 44th OKC OKC the handicap parking spot always taking my employees or customers doesn't have handicap tag or plaque I talk to manager like they don't care. Hope that you could fix this problem if not I might call to fix is problem with a ticket each time the fined is $200 - $500

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Bobbie Sumner

Aug 30, 2021
0

I went to purchase Nyquill for my sick husband at home. I saw the self checkout so I tried it. I got the message that I needed customer service for my purchase. I called to the clerk who was about 4-5 feet away and was ignored.

After 5 min or so I got in line, where I was rebuffed by another customer who came up about that time. When I finally got to the clerk, I mentioned how long I'd been waiting for help. " There is no way she didn't hear me calling her!!!

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Diane L McIntosh

Aug 11, 2021
0

One of your employees at store #11901 in Tuskegee, Alabama was very, very rude today. As a matter of fact she called me a old bitch in front of a store full of customers. I don't know her name but I believe she is a manager.

She's a black lady with black and gray hair. I would guess she is at least 50+ years old. The number at the bottom of my receipt is 2021-08-10 15:08:37 11901 01 3388, I'm hoping this is her register operator number.

I was also told if I was in a rush I should shop some where else. She was very disrespectful and was training a cashier, and all that cashier could do was looking at her in disbelief with the words coming out of her mouth!!!

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Ruby Clay

Aug 10, 2021
0

Hello I live in Barnesville ohio and I used to love your store but when the store manager treats me very very wrong cussing at me and belittling me I don't wanna shop there me friends and family are ready to stop going there also I think if your going to work with customers and people you should treat them with respect.

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Susan Smith

Aug 7, 2021
0

I was. Just in new store, and Dennis the manager was red, and accused me if trying to get another customer information. I was just looking at the lighters. If they don't want people standing there they should have no merchandise there.

He was very rude to me and his name was Dennis and said he was a manager I wasn't trying to get anybody's card information I was only looking at the merchandise behind him. When I tried to explain he was very rude this happened on August 6th at Lake Shastina location survey code 2102-34-78 11 27 732 I will never shop at this location again I spend lots of money at this store Susan k Smith please reprimand this employer. Thank you okay

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Ginger

Aug 4, 2021
0

The heat is unbearable. As a shopper, I was in there 20 minutes, I came out of there sweating. The air condition is usually broken. Large fans are placed in corners to blow hot air around. I can't imagine working in those conditions.

Also, why must there be so much merchandise on the checkout counter. Space is already limited. Utilize it for checkout.

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Dean Sutton

Aug 2, 2021
0

I stood in line at dollar general in Canton, Ohio at the corner of Belden ave and Tuscawaras for 40 mins along with about 15 other customers waitimg to be checked out. The. One. Girl was on break and the blonde girl would.

Check 1 person and go mess around with the other register and talk on the phone them repeat after over 40min of waiting i had. Become aggravated and complained when i finally got to the. Register the other was just walking aroumd and the blond refused to check me out because i had complained.

I live across the street from this store and spend an average of 40. Every. 2 days

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Ronetta Brown

Aug 1, 2021
0

Card reader and registers are always broken... Can't ever use online app coupons.. it won't let anyone continue after entering phone number. So instead of saving 100's you can't! Fix your crap, please!!!!!!!

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Chuck7034

Aug 1, 2021
0

I use to shop DG about twice a week but know no more my patience is gone from this company. It seems about 1 out off 4 times shopping there I have issue either with a customer or employee. I would rather pay more that deal with this aggravation.

I am telling all my friends and family to boycott these stores and pay more at other retailers, plus it is always messy.

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Amanda Holdridge

Jul 26, 2021
0

I visit the dollar general in my home town of Merkel Texas almost on a nightly basis. I spend on average no less than $40 to $100 during each visit. I am usually pretty consistent and arrive at the store anywhere from 30-min to hour before closing.

I have a large family so the DG has been my go to store for several years now I also work during the day so the late evening of having a store open has been extremely convenient. Out of the many years and the thousands of dollars that I have spent there tonight would the first night that I have ever experienced personally any rudeness from the staff.

I walked into the store with only needing drinks and ice and I am the only customer in the store and there are two employees working. ” This experience has really affected me and if this is what…

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Jerry Ward

Jul 25, 2021
0

Was in this store at 11:30am today July 25th. There was no one at the register or near the front of the store. Me and two other customers waited patiently and no one came to the front of the store to the register so we could check out.

I asked out loud if there was anyone there? No response. Another customer located an employee stocking shelves and he said he would be right there. We waited an additional 5 minutes and still no one came. I left the store because this is unacceptable.

This employee did not care that people were waiting. Why was there no employees at the front of the store? Anyone could walk in and stolen what they wanted. I went to a gas station nearby and she said this store has management issues. I'd say!

This issue needs to be addressed. Ridiculous

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virginia bowen

Jul 19, 2021
0

The store is not well managed, and the shelves has little merchandise some shelves has no product ,employees bringing their children to work ( sitting behind counter ) . Store never clean awful customer service and never stays open always has a sign on door closing at 9 or sometimes earlier. I Loved shopping at dollar general for myself and my children also love to shop there .Sometimes you cannot find a clerk you will sit at the counter for about 10 minutes

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Christine

Jul 15, 2021
0

Your products at the store located Andrew Jackson Way NE, products are always out of date. I bought 4 bags of sunflower seed and they were date April 2021

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daniel cekada

Jul 15, 2021
0

I recently purchased a box of DG home slider freezer bags 28 quart size lot #01200611. Several of the bag's "zippers" were unattached from the top of the bag making them useless.

dan cekada 1075 Springfield Rd. Penn Run, PA. 15765

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Russell LeRoy Schamp

Jul 14, 2021
0

I recently had a stroke and live next to the store so I go there for convenience,but lately I have been very disappointed with the service, accessibility to products on the shelf, outdated food products being sold and the help and management act like it is a personal attack on them when you tell them anything.

The aisles are never accessible with a cart without moving ladders and steps and large carts of merchandise,the inventory is never restocked until everything is gone for days and then you have to watch perishable food items because they are regularly out dated Since my stroke I have an EBT card and the card machine has been giving trouble for months sometimes it takes 5 to 10 tries to get it to work,I even witness one cashier paying for items for a customer because I waited in…

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Michael Webster

Jul 14, 2021
0

I was at the store in Memphis Tennessee at stage and Kirby Whitten around 9 p.m. July 13th I purchased dying to come out to 1704 and receive $2 because I didn't have $0.04 and the cashier said that he had no changed at all

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Tracie Taylor

Jul 11, 2021
0

You are located in a shopping mall that has poor landlord skills this store keeps closing early do to air conditioner not working and this has gone in for years There is all type of land for sell around this shopping center so why doesn’t Dollar General build it’s on store outside the back gate of Hot Springs Village where you can be open when you are suppose too be! Store # 07206

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Connie

Jul 8, 2021
0

I was in the Dollar General store in Dalhart Texas, and a worker by the name of Jennifee Hernandez made a rude comment about a customer who happen to walk in the store. She told this person that they were trash and didn't belong in there.

When asked about her comment. She simply said she did not like that person. To me that is not professional in her job.

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RuthAnne Cook

Jul 6, 2021
0

I was just in the Dollar General in Madison MO store number # 17877. There is a brunette older lady who was working today on 06/07/2021 at time 15:56. And as I was shopping this lady I said hi when I got there and then as I was leaving she personally came to the front and in front of the people in the store and

person behind me she asked me if I changed my mind on the fabreez which I decided I did not want and yes I sat it down she then said do you know where you left it? I said in between this aisle or that and I said you want me to show you?

I had to run out to the car to grab six dollars and even left my purse in cart and she was rude and acted like I took it and I will not shop there anymore if that is the employment they choose to keep I was seriously offended and embarrassed.

I…

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Chris

Jul 5, 2021
0

Dollar General in Ithica, MI.. I am a very upset customer. All the merchandise is melting because it’s so hot in there. Not to mention the people who have to work in that condition!!! This needs to be resolved now!

Either pay for the energy cost to air condition the building or take the chance of a employee passing out or worse and loss of merchandise. Your choice. There is no airflow in your building. Be careful, this could be a lawsuit.

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Tina Godwin

Jul 1, 2021
0

This is the second email I sent. My first was 6/27 which I have not gotten a response that I sent from your website. On 6/26 I shopped at my store in Rushville, Indiana and for the 3rd time I did not receive the 5 off 25 discount.

I've shopped at dollar general for years. But that has changed. When a supervisor/manager came to the counter I was told there was nothing that could be done. I even asked for a $5 refund which she said she couldn't do.

I entered my phone number which was accepted but I received no discounts on anything. I spent $107 that day. I'm am disabled so money is tight. This is just unacceptable.

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linda g riley

Jul 1, 2021
0

the store in augusta wv my son went in to buy something and was going to use his snap card. the cashier asked him if it had a chip snap card dont have chips and she didnt know how to do the snap card. everyone that works at a store should know how to use one or have someone in there that does.

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Pam shaw

Jun 23, 2021
0

Our dollar general in Carrollton ms on a Wednesday has nothing no bread nothing in cold freezers no milk cheese ice cream nothing no buns no nothing and the the store is always a mess not enough workers. You should close down if you are not going to keep it stocks. the ones around us.

Blackhawk Ittabena winona Grenada are all stocked why can’t you get ours right they steal in front of people’s eyes. What is wrong. The manager seems to be very nice but these people here need help help help

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Mary Davison

Jun 21, 2021
0

The clarinda iowa Dollar General store is the most dirtiest store I have ever seen the floors have not been cleaned since the store was remodel just a few years ago I mean it is disgusting to walk in that store I would like to hope that someone would step up and make them clean it . Things are sitting in aisle that you have to push out of the way just to get something PLEASE CLEAN IT

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Renee Gifford

Jun 18, 2021
0

The remodeling of the King George store is great but they are keeping the cases of water out in the sun all day and that is unhealthy to sell. I have liver issues and can't drink a lot of bottled water.

The DG water is the only water that I've found that doesn't cause me pain to drink. Please put the water back in the store.. it's the only DG around.

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Jared

Jun 17, 2021
0

Employee verbally threatened killing me. I informed his supervisor and she did nothing to reprimand the employees behavior.

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William Nichols

Jun 16, 2021
0

They are very rude I have a service dog and I forgot her vest on a trip so I took her in (she leagaly dose NOT have to be vested) and I was told to leave I explained she was a service dog but she said “they have to have a vest to be a service dog “ (as if I could just put a vest on a dog and it becomes a service dog) I ended up leaving and had a panic attack will never be shopping there again >:(

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Donald Wayne Cooper

Jun 15, 2021
0

you want somthing you have to get it out of the boxes of stock because it is NEVER put on shelfs this store needs a complete make over from employees to stock

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Sonya johnson

Jun 10, 2021
0

Shelves are bare. They do not stock and the store is never near. They have recently moved all employees to another store be cause of the same issues but they sent all of those employees to this one and now it is Terrible.

They stand around on their phones instead of working . We use to go about everyday and now would rather travel 15 mins away

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Holbyn

Jun 9, 2021
0

Dollar general Friendsville pa the assistant manager here is a druggie and stealing from the store .. unprofessional and rude to all customers . Internal theft check into it she needs to be fired

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Amanda Knight

Jun 7, 2021
0

I Went into dollar general store in La Monte Missouri, did my shopping on Sunday June 6th 2021. I Went to checkout and the cashier had to get more one's from the safe. Came back counted the one's then gave me my change.

When I asked for the receipt he told me it was in the bags. I looked in all of my bags before I left the checkout. The receipt was not in the bags. I told the cashier that my receipt was not in the bags and that he had never printed off my receipt.

But he argued with me about my receipt. I asked him if you could print me out a new receipt. He just looked at me and said oh I'm sorry about that. Then the store manager walk up to the counter and because you're as the store manager if he could free print me out a receipt and the store manager just said no and walked away.

I…

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Christina House

Jun 1, 2021
0

The dollar general store 4771 highway 7 Michigan city MS they always close way before closing time

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Jamie

May 29, 2021
0

In your Sherman NY store the manager named Amber is a very rude person n after what she said to me about a month ago, well I have not been in your store since, n I was spending anywhere’s from 500 to 800 in your store weekly, n I’m gonna be honest w you if I had felt a lil better that night I prob would of asked her to come outside n talk, I have never done anything to her or anyone else in that store n I’ve heard she’s been nasty to other ppl too, if u could lmk if n when she is transferred of FIRED from this store please let me kno n I will start shopping there again.

Thank you for taking time to read this, I only waited a month because I was so mad I didn’t want to say something I’d regret. Thanks again

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Stacy christman

May 28, 2021
0

Very rude customer service from assistant manager that also works in helper Utah and is presently working in Castle Dale Utah and this is not the first time this woman has been completely rude completely non-compliant as a manager to help me in any manner at all. She is also been the same rude ignorant person and the helper store.

My experience with her in the Castle Dale Utah store has been terrible probably five times and the last say 20 days I highly recommend you remove this employee because it's not just me she's terrible too it's all of us from Emery county thank you

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David

May 28, 2021
0

As a frequent customer to the Lobdell,415 store in Port Allen, Louisiana I'm here to tell you I am furious to be treated with no respect by a cashier named, Ad. She put 8 cans of product into 1 bag, the bag ripped down the side, I proceeded to double bag the items so not to lose the items on the ground and

told her I guess I'll just do your job to insure customer service, all the while she sat a bag of 6 Power Ade drinks on the product wheel with a tear in it so once again I had to double bag the product and was told not to double bag because their are not enough bags by, Ad.

Being already in a upset mood due to no shopping carts out side and only one available in store as all other carts were full of product to be stocked on store shelves. My customer service from the beginning to end…

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carisa cooper

May 28, 2021
0

I went to my local dollar general store at 9:30pm on Thursday, May 27,2021. When I pulled in the parking lot, there were several people standing outside the door and several others getting into their cars and leaving. I proceeded to go to the door and a woman tells me I can't go in. I asked why.

She said she didn't know, the guy working was refusing to let anyone in. There were people inside he was checking out and he would come unlock the door and let each one out. I asked him why was he locking us out because they don't close until 10.

He laughed and jerked door closed and locked it. I used to shop there everyday but it's gotten to be ridiculous. It's bad enough when u go in and if it's 15 minutes before close, they constantly remind u of the time and basically countdown.

I understand…

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Kim Gowman

May 27, 2021
0

I go the the Dollar General at least 3 times a week on my lunch break. Each day I am extremely disappointed in the customer service, as well as the appearance of the store. The store is crowded, and merchandise is dumped everywhere.

As far as customer service, no one greets you, no one is at the register, and today the person waiting on me, the manager, was talking on her cell phone. I would rather drive a bit further for someone to care about their customers.

It is obvious to me the Dollar General in South Beloit doesn't need customers.

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Natasha schweigart

May 26, 2021
0

50 hours no your suppose to put down the first day and I waited two weeks so all of them hours are suppose to be on the first pay check and they are not and they just don’t want to put it on my check for the first day I worked REPORTING it!

And don’t say it will be on the next check cuz that’s not how it is I waited two weeks it’s every week we get paid and those hours are suppose to be on the first check

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J. Langley

May 21, 2021
0

" Because this DG hands down has to be the WORST in a 20 mile radius from where I live in Peach Bottom!!! For the longest time and still to this day their shelves are ALWAYS bare, they NEVER have anything and always seems to be what you are looking for, but yet the isle are alot of the time blocked with product that needs put out.

But my biggest issue with this store and what was the reason for me not returning to that store in the future is when they receive their cold truck they block off the ENTIRE cooler/freezer area so u cant go down it. They will NOT let anyone go down the whole cooler/freezer isle which also has cereal, juice and soda.

About a week ago my husband, his mother and myself went to DG and we see that the cooler/freezer isle is blocked off like always. The manager was…

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Julie Ward

May 16, 2021
0

Full time DAY MANAGER "castleDale Ut store This employee that is working right this min in castleDale Ut, is rude, very harsh with her looks and words her assistance will have you crying as you walk out the door,, EVERY single encounter I have had with her has been uncomfortable, I don't dare ask for assistance from this female due to she destroys my self confidence, making me a PUBLIC DUMBASS for the public to view and hear her abuse i and burn with anger,, this employee is going to get the police called ON HER for elderly abuse !!

and I am not the only customer that she is straight up abusing with her rude snide remarks, I highly suggest you replace and punish this employee by making her stand outside with a huge sign saying I AM SO SORRY FOR ABUSING THE ELDERLY AND MIDDLE AGE GROUP OF…

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Jeanna arnold

May 8, 2021
0

Sign says home decor 40 % off. You get to the check out it rings up regular price. Checker says it only refers to the items in the list that is hung down the aisle with a list of Long product numbers.

There isn't one item on the list in the store. Fraud . Shame on DG

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Candace Pierce

May 2, 2021
0

The manager at the store in smithville mississippi want let me and any other shop there jus cause she thinks she is better then everybody. I have never took anything from any dollar general and I don't let being wrongfully accused.

Can someone please get back in touch with me ab this situation. Thank you so much candace

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Karen

Apr 30, 2021
0

The DG in Cleveland (my home town) is always understaffed. And there’s only one guy that is actually good at cust. svc. The rest of the workers act like they hate the world and NEVER get in any hurry to help customers.

I’m a regular customer and hate to complain but it’s been this way for far too long! I feel like if there’s more than 6 people in line then you should have 2 registers open. Thanks, Karen Hennessy

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Cindy L Delong

Apr 28, 2021
0

Every time when we shop at the Ovid NY store the shelves are empty but the aisles have the the bins that are full store isn't very clean. Cashiers are always friendly though. I have been to several stores and never seen them like the store in Ovid.

Maybe have overnight stockers so shelves are full and you can get into the aisles. I am not the only one complaining about this store. I had a few make comments on Facebook. The Interlaken NY store is very clean and no clutter in the aisles. Thank you

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Lee Breaux

Apr 20, 2021
0

Clover Valley Milk quality and taste is very inconsistent. Some times it is fine. More times than not it is a awful, undrinkable. I don't have time to waste going back to the store to return milk. I only stop at Dollar General to buy milk.

Since I am already there I will buy other things. If I have to go elsewhere to buy milk I will buy the other things where I am buying the milk and Dollar General will lose out.

Also, other stores are able to keep milk stocked. Dollar General in New Iberia, LA seems to run after three days and you're only restocking once a week.

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KAREN Namorato

Apr 20, 2021
0

I went to one of the Dollar General Stores in Oxford, MS today. It's located on Hwy 314. It was in the worst condition ever!! Boxes were piled up everywhere on large rolling platforms. At least 2 aisles were totally blocked off with them making it impossible to shop.

Merchandise thrown everywhere and many bare/empty shelves were found in the aisles that you could manage to walk through. Several items that I intended to purchase were not available probably due to the fact that inventory was not shelved but in all the boxes piled up around the store.

I usually shop at another Dollar General store several miles from my home due to the condition of this one that is in walking distance to my home! I asked to speak to the manager and was told that she was on maternity leave and would not be…

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Trevor Houston

Apr 18, 2021
0

C. location on 19E, I asked a boy named Hunter at the register about purchasing a child sized pool that they had outside. I was told that he couldnt ring it up I would have to carry it in, when I got it he was oddly upset that he would have to scan and

refused told me I would have to wait, once there was 8 people in line in front of me I just left. So DG what the hell is 2 teenagers running a store for?

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Cindy Nesbitt

Apr 18, 2021
0

Went with my receipt to return a pair of capris- Would not return my $ because I did not have some type of tag on it ( I don’t remember removing it - however- nothing I noticed said “ don’t remove “ ) There was the sewn in tag , that she said did me No good! 50 + tax and kept my receipt for Nothing!!!

Also this store has only 1 Handicapped space - which is on the other side of the front , not even close to the door - and That door is blocked off anyway ! No handicapped space on the side of the building of the only front door !

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Stephen B Fowler

Apr 16, 2021
0

Me and my wife visited the warrior rd dollar general in bham al and the little black manager that was there today and the cashier Shaun was extremely rude after spending 70+ dollars and then had a bad attitude when we were leaving and my wife asked her what her problem was and her and another cashier along with 2 guys who were not employees proceeded to follow me and

my wife outside calling us white trash I'll never go back in this store while they are still working tbere y wife felt very threatened and these employees need to be fired they don't even deserve a job picking up trash because I know if I go back into that store I will end up going t jail i need the manager of this store to call me a S A P please Brandon at 2052662833 thank u

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Brenda Toste

Apr 11, 2021
0

Dollar general closes and locks the doors 10 minutes too early all the time! It closes at 10 not 9:45. This is bs and due to laziness. It's not fair

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