Dollar General logo

Dollar General

1.5
1,406 complaints

Address

100 Mission Ridge, Goodlettsville, TN, 37072

Dollar General faces severe operational issues across multiple locations, with predominant complaints about rude/unprofessional staff and poor customer service. Stores are frequently described as dirty, disorganized with merchandise blocking aisles, and critically understaffed leading to long checkout lines. Additional recurring problems include non-functioning digital coupons, poor management, and empty shelves.

Common Issues

35% (43)
rudedisrespectfulunprofessional
30% (37)
dirtymessyboxes
20% (25)
understaffedone personmanager
10% (12)
couponsdigitalprice
5% (6)
empty shelvesout of stocknot stocked

Complaints

Dollar General logo

David B Fitts

Apr 11, 2021
0

The dollar general store in trafford al on hwy 79 is the worst store possible! Only one register works!!! I just left there and was there 45 minutes with only 5 items!!!! Do you idiots not realize how much someone's blood pressure can rise waiting 45 minutes for 5 items??

The second register has been down for over two months!!! You fuckers have done got greedy with your success and it shows!! I will never set foot in dg again at that location. People have almost got into fights in there waiting so long and if I ever get hurt in there due to that I promise I will SUE the pants off you.

Fix the damn problem at the trafford AL location before I fuckin explode one day!

Dollar General logo

KC Goforth

Apr 9, 2021
0

My complaint is regarding the location of DG in Cross Hill South Carolina. Many of the customers who shop there, such as myself, work late hours and we really have to press to get there before closing. The most recent event I'm speaking of (earlier this evening) is one such event.

I left work early to be able to make it there at least 15 minutes before closing. And I did make it there, only to be met with a locked door with the store having closed for the evening. THATS NOT WHAT TIME IT SAID THEY CLOSED ON THE DOOR, WHY ARE THEY ALLOWED TO CLOSED WHENEVER THEY WANT TO YET ADVERTISE A SPECIFIC CLOSING TIME???

AND BECAUSE OF THIS, I am forced to drive on into a larger town to get my items, items I could have purchased easily at DG, HAD THEY BEEN OPEN AT THE STATED TIME. (NO, electricity was…

Dollar General logo

Robert mccafferty

Apr 2, 2021
0

I have been in your modoc sc store many times. I have come to know the team that works there. For s long time I thought Ralph was the manager. The story manager never works a night, she leaves on Friday and satay noon.

They had inventory a few months ago she still took her time off and never worked a Sunday. They had a reset she never once gave a helping hand took her time off and didn’t show for the reset. Now they have 24 hours to clean up the store per Troy her Dm and list prevention.

She taking her half days sad nit helping on Sunday. She leaves all the work to this assistant and takes all the credit. She is a lair and never lends a helping hand. Thanks for you time. Just thought someone should know. Robert McCafferty.

Dollar General logo

James E Williams

Apr 2, 2021
0

Do you hire men? I live in Shannon, Ms and I only see women working. Do you hire males? I've been applying to work here for 2 years never a call. Only women

Dollar General logo

Concerned shopper

Mar 27, 2021
0

I was shopping at store #21541. like Marijuana. That shouldn't be tolerated. I really li6

Dollar General logo

Dieter Tackett

Mar 15, 2021
0

Roll totes all over store and blocking products and unable to get carts down some aisles and hazard of falling totes when i move to get at product came into get i go in a few times a week and has been like this for close if not a month unsafe and makes me not want to continue to go in more of a hassle and safety concern when i have children with me

Dollar General logo

Jennifer Romano

Mar 14, 2021
0

The shelves are empty. They hardly ever restock. There is trollies with boxes blocking the isles for days. It's not all of them just at the store in Black creek, GA, 8701 hwy 280. Horrible store just skip it and go to the next one because they won't have anything your looking for in stock.

Dollar General logo

Alison

Mar 14, 2021
0

I was waiting my turn behind a customer to buy some balloons. The costumer infront of me had a question. The one infront of her waas just helped. The manager saw there was the costumer infront of me and me waiting.

As soon as she was done she turned and started walking away. The lady infront of me said excuse I just have a quick question. The manager turned annoyed and quickly answered and than tried to escape from helping me!

I than stated to walk after her. She went up to the register to a employee in which the employee said something to her she turned saw that I was coming and booked it! I than walked after her saying excuse me, excuse me miss, she didn't turn she didn't want to give me any acknowledgment that she even wanted to know that she heard me!

I than walked really fast to…

Dollar General logo

Nonya

Aug 17, 2020
0

Oh,Todd Vasos. The only thing you care about is having over 16,000 stores of complete slaves,you DO NOT give a shit about your employees,and you sure as hell don't care about your customers either so this company can stop putting on a show for said customers.

The only thing you,Todd,care about is putting millions of slave labor dollars into your own pockets while fucking over the everyday workers who make you those dollars. If it wasn't for us you wouldn't be rich. I guarantee you have never worked a day in any actual store for Dollar General,you know the company you so-called are the "CEO" of, so who are you to keep adding unrealistic expectations to the ACTUAL employees of this company.

How about giving an actual fuck about your employees making you rich instead of just the customers…

Dollar General logo

Wendy Pollock

Aug 13, 2020
0

She has been rude in the past but today was horrible

Dollar General logo

Gail A Maddox

Aug 13, 2020
0

At Dollar General Market in Brantford, FL there are signs posted on doors and throughout the store that company police requires masks be worn.

However, in the store the majority of shoppers as well as employees are NOT wearing masks. When asked about the policy on 2 desperate occasions and 2 different clerks they are adament that it is a personal choice and the policy does not have to be followed. KEEP YOUR SHOPPERS SAFE! ENFORCE YOUR POLICY!

Dollar General logo

Lori dakota

Aug 11, 2020
0

This location never has anything on the shelves. There is always one cashier busy or not. As far as I'm concerned, y'all need better trained staff. I had to go all the way to detroit lakes just for tooth floss and passed envelopes.

Dollar General logo

Alise

Aug 10, 2020
0

I shopped the Dollar General on Royal St. In Jackson TN this past Saturday August 8th at around 9:00 that morning. I got my few items and headed to the checkout. At the checkout counter I noticed they had all the speakers and headphones on the wall behind the third register.

I was trying to look at them and could hardly see them due to distance and half the bottom shelves having boxes pilled up in front of them. The cashier asked if she could find something for me or if I wanted to look at something I said no I don't think I see anything.

I then went to register 1 where she was checking. I got my items paid for and I asked her if I could go look at the speakers again and she said sure. So I went and put my bags on the counter at the 3rd register and walked maybe 3 or 4 feet behind the…

Dollar General logo

Dedrah

Aug 8, 2020
0

Your manager Ashton at store# 08001 main Street Waurika Oklahoma had the Nerve to say too me that she see's me in the store a lot I must be Loaded ! Can she barrow some money then says it don't hurt to ask but she need only $20bucks !

I told her No and she just kept on! I Will Not Go Back In Your Store Till You Teach Customer Service That was Way Out of Line & Rude !!

Dollar General logo

Wesley R Huddleston

Aug 7, 2020
0

The manger at Dollar General on Crystal Drive in Columbus GA was really rude an disrespectful to a delivery driver in the store when I was in there today cussing and assuming him of throwing a puzzle book on the ground when he did not he was really respectful through it all but the manger was way out of line and was 100% in the wrong and I didn't like it

Dollar General logo

Jill Jameson

Aug 7, 2020
0

At dollar general store #17261 in sapphire nc 28774. I have went into the store 3x’s in a week and an employee has his daughter with him in the store as he stocks she runs free all over the store.

She looks to be four maybe 5 years old and follows customers around. It’s very unsafe and unprofessional. Assistant manager Brittany Hooper was working also when the child is present there. She picks up items and put them in her mouth.

No concern over her where abouts or whom she’s speaking with. Her oldest sister looks to be 10 informed me they had different daddy’s this evening. The oldest one commented they’d be there till 10pm till closing. How is this possible ?

Children with parent working in the store. Very disturbing.

Dollar General logo

Joseph Alexander

Aug 4, 2020
0

Can't believe your asking for customers to round there total up to the next dollar...with everyone losing there jobs due to the pandemic!!! Wtf

Dollar General logo

lisa wilhoite

Aug 2, 2020
0

the store manager at the perry ny office is extremely rude to her staff and customers, on multiple occasions you can hear her coming up the isles towards the registers cursing and treating the customers like crap, multiple employees at this store have quit. Do something about it before your customers start going somewhere else.

Dollar General logo

Danae

Jul 29, 2020
0

Customer service by Jordan a sales associate and possibly assistant manager at the Crescent Oregon store. She is rude and is terrible at customer service. much spend way too much money and should never be disrespected or spoke the way she did.

to customers the way she does. a customer. Poor poor business practice

Dollar General logo

Jenny

Jul 29, 2020
0

The store associate Courtney Kellar at the Berlin Ny, 12022. She was rude, she acted like she couldn't be bothered to waste her time to answer my question about where a product was. Highly highly disappointed in the customer service.

Dollar General logo

Valencia Narain

Jul 28, 2020
0

ON July 27,20 around 2:00 -5:00 pm ,. Walk in the store #206 Sebring,Fl. Thank you

Dollar General logo

Caleb Gryner

Jul 27, 2020
0

You shouldn't allow your managers to disrespect employees by interrupting them or treat your customers in such a way.

Dollar General logo

robert shenfeld

Jul 25, 2020
0

Store in fort wayne,in e. state blvd stating that you must have mask on but not enforcing the rule for everyone. Cashier said I had to put mine on but was letting other people not have one on. Unfair practices. possible discrimination

Dollar General logo

Jennifer Welch

Jul 25, 2020
0

I visited this store on July 25th around 1pm. I did not have mask on because I do not own one, I also spotted others not wearing a mask I was rudely approached by Kayla Upchurch and was told I needed to have a mask on I told her I don't have one and

continued my shopping, other people were also walking by not wearing masks. she then asked me to leave, which I did. I went to my truck in the parking lot, while my husband finished shopping. on my way to my vehicle I was chased down by Kayla Upchurch, and the supposed manager Connie Philips, who continued to harass me and threaten me in the parking lot, and would not leave me alone.

they then called the police on me for not leaving. Which I couldn't I was waiting on my husband, I was not doing anything wrong, those to continued to cause a…

Dollar General logo

Kirsten

Jul 25, 2020
0

The cashier named Kennedy at Panama ok location was rude as she refused service due to me not wearing a mask the guy behind me wasn’t either the lady that walked out as I entered the store wasn’t either...the guy behind me put his mask on I got a mask n she refused again but the guy behind me got his stuff After she let me walk to the end of the line and wait to get back to the counter

Dollar General logo

Jennifer Smith

Jul 23, 2020
0

I stopped by the Dollar General Store today around 2:50-3:00 pm At 2100 Hwy 190 West Deridder, La 70634. Stopped to by something to snack on and also see if I could get a key to use the restroom while I was there.

Did not see any cashiers at the register so I looked down an aisle and see the backside of a lady walking towards the back of the store. Wasnt sure if she was an employee or not but figured she might seeing as her shirt was black.

" She turned around and answered "yes" but it was the way she said it and tone of her voice. She spoke rudely to me and it was like I was bothering her as well. Then I asked if I could get a key and use the restroom and she said it was "out of order".

" No biggie on the bathroom I know with the covid going on right now, some places aren't letting the…

Dollar General logo

Bonnie Hampton

Jul 20, 2020
0

My husband and I shop at a local Dollar General Store in Cleveland, Tennessee at least twice a week. The store number is 01723 at 2745 Keith Street.

On Saturday, July 19, the store was very busy as usual. The line to check out at the register wound around to the last isle where the hair products were. We let two customers in front of us, as they had a few items to check out and we had a cart full which came to $56.76. The check out male employee was going as fast as he could, but it was very busy and he called for help and the manager opened another register. You could tell that she was very irritated as she was rude to some older people in front of us. They had a large cart full too. She never smiled, never said thank you, just acted irritated that she was even there. We were next in…

Dollar General logo

Angel

Jul 18, 2020
0

female employees at store #16303 in swifton Arkansas are severely rude ..wont help ..smile or acknowledge you at all

Dollar General logo

virginia f russell

Jul 14, 2020
0

went into store today on shady hill rd and no one wearing mask even with signs hanging on door and buy resigters stating must were mask....employee and custmer not wearing mask....will be reporting to cdc....dollar generel store at 16024 shady hill road

Dollar General logo

Amanda Chadwell

Jul 9, 2020
0

m this evening to return a cooler and shirt I had bought yesterday. m. I work 2nd shift and that's the only store in my area that is open when I get off and I don't have time during the day because my schedule is so hectic.

I found their customer service to be lacking!

Dollar General logo

Charity collins

Jul 7, 2020
0

The manager herself is very rude to customers and her employees, she has cussed out the same customer twice now to where he refuses to come in the store when she is working and not to mention the numerous employees that have quit in the last four months because of her attitude and how she likes to cuss and get loud when things don’t go her way, she has her boyfriend come help her at work and

they talk sexual in the isles for everyone to walk by and hear, all around this is a horrible store to shop at and if this is the kind of example of what dollar general wants a manager to be like then I will refuse to shop there and warn everyone else not to as well, it is disgusting how this woman is.

Dollar General logo

Lesha Simmons

Jul 4, 2020
0

Apparently this store desires a white only store since the manager refuses to ring up POC it is located at 4682 E Lake Rd Erie,pa 16511 maybe he should petition the Supreme Court for special status so he can service the white community only

Dollar General logo

Karen

Jul 2, 2020
0

I have been in store # 6521 several times they are always out of everything. If you ask them to go in the back to see if they have it, they say nope we don't have it with out looking. The store is dirty the cashiers are very rude and all they want to do us go out and smoke. The front of the store is dirty trash all over. The younger cashiers don't say thank you have a nice day or nothing. They don't even ask you to take the survey. I have called on this Brown City Michigan store nothing was done. When the manager is not there the cashiers set in the office and have friends there. It us just sad the this store has went downhill so much. Its like the don't care anymore at all about no one.

Thank you

Karen

Dollar General logo

Brenda Golden

Jun 29, 2020
0

Shopped at store 06661, Wilkesboro NC on July 27. 00 items. 00. 00 & change. We told her that couldn't be right. She got manager to come. She told us that that was correct. We tried to explain that we thought we had it counted correctly.

is all she would say. We told her we would just go. So she yelled really loud WHAT. Said she would check it again. She scanned it all again. 75. I Went got another item So I apologised. My mate apologized. 00.

We paid, checked receipt outside. 00 for 3, which is why we were right on out count to begin with. I went back in, showed her what happened. She said she had nothing to do with DG changing their prices all the time.

We got a better deal anyway. Guess it didn't matter we were right. She very much embarrassed us. No apologies at all. Our governor…

Dollar General logo

Deborah D Daugherty

Jun 26, 2020
0

I am concerned about one of the employees at the Richwoods Missouri locations, Rachel White she has made numerous complaints about my husband who goes in there that he is obnoxious and talks to other customers about it .

Also she has been seen on the parking lot selling marijuana and smoking it there are also other drugs involved, I have had to ask her come into the store several time for help and she gets real attitude her actions do not represent the community or Richwoods. Employees such not talk about other customer in a negative way.

Oh and I need to express that my husband is hard of hearing, and I am also disabled we are elderly and do not appreciate being treated this way .

Dollar General logo

Robin Ayers

Jun 22, 2020
0

My complaint is the Dollar General store in Dover Delaware on Winding Creek Rd and the Dollar General store in Kenton Delaware are NOT enforcing customers wearing face masks!! This needs to be addressed immediately

Dollar General logo

Vanessa D Kornegay

Jun 17, 2020
0

The cashier/stocker/manager was very rude to me. I am 65 years old and I have never been so disrespected in my life. The store is located on 4th Avenue in Bessemer, Alabama. He is not an asset to the Dollar General brand.

No customer service skills period! Fire him right now!

Dollar General logo

Amanda Pierce

Jun 12, 2020
0

I DO NOT understand why the employees are not wearing face masks when covid-19 is far from over! It's bad enough that your company doesn't require the customers to wear them, which I wish would change, but I feel the employees need to be wearing them.

And the store I go to in Youngwood, PA is NOT being cleaned like it should be. It's filthy, the employees are rude, management included, and no face masks on anyone. What's the problem? These stores are everywhere. Keep people safe maybe...??

Dollar General logo

Nikki moorby

Jun 8, 2020
0

While checking out at dollar general the cashier pointed at a sign at the register and told me I really dont get the virus because if I did I would be wearing a mask. A form of harassment by an employee. I told her I was a front line worker and I do understand and I see that the sign says its required but it's not mandatory.

Dollar General logo

Lynn Tucker

Jun 4, 2020
0

Went to the Thomson GA store on East Hill street and as always the store is a complete mess and in my eyes as a former EMT, a hazardous place. IN FRONT OF CUSTOMERS mind you.. we are trying to all come together in this crisis and no one shpuld have to work under those conditions.

Dollar General logo

Mickie Andrews

Jun 4, 2020
0

I was at a Dollar General Store today. The store number is #6054. The cashier had to call Manager to register because I had all pennies in my basket to check out. They were ringing up a penny. Cashier told me he could not sell me the penny items. Manager said same thing.

I said to call Corporate. They sold those penny items to me but had an attitude about it. Cashier said he would do it for me but there will be no more penny shopping in that store again. I had one thing that rang up as a penny.

I had another one of the same thing and he said that the other one rings up out of stock. So he couldn't sell it to me and kept it. Not very happy. I had went to this store once before.

The same thing happened with a female Manager. She was very rude to me and the Cashier.

Dollar General logo

Terry Allen

Jun 2, 2020
0

The rolltainers are always in the ales there will be 4 worker's with 1 register open and 10 people in line the parking lot is always covered in trash bathrooms very dirty

Dollar General logo

greg esteban

Jun 2, 2020
0

I was shopping at the Scotts Valley store Store 3759. Alderly man had asked for a second cashier , . One store employee replayed we will get someone as soon as possible . I dont want to return as a customer if the temperment of store employees becomes vilolent and verbly abusive .

I believe the store manager addressed the customer and asked him to leave because of his abusive manor. She was in the right to keep order in the store , but verbly abusive employee witha stor of people waiting in line to me is unaceptable , Gre

Dollar General logo

Krista Thompson

May 29, 2020
0

I went into buy somethings. I waited for about 10 mins at the register.. noone came or acknowledged me. I walked out. You have lost my business.

Dollar General logo

Ashley hook

May 20, 2020
0

Seriously y'all need new people at dollar general in hooks tx store number 11308.. they don't do anything.. she told me after she used it.. I was very upset I quit the day after that the store manager didn't do anything or say anything to her about it..

can't keep anyone at that location. Please get back with..

Dollar General logo

Kenneth Seals

May 18, 2020
0

The Dollar General near Semmes in Mobile,Al. It DRASTICALLY NEEDS BETTER MANAGEMENT. Shevles not stock, items in the wrong place,very dirty, floors need mopping and waxing. It has been like this for MONTHS!!!!! It use to be one of the best to one of the worst.

It needs a change IMMEDIATELY! HELP PLEASE

Dollar General logo

Jeanene Edmison

May 16, 2020
0

Visited Store #15635 on 5/16/20. Customers mandated to wear face covering in store. No employees were wearing face coverings and mandate was not enforced as I was the only person with face covering in entire store. So your employees are exempt from public health mandates??

Dollar General logo

Lela Duffee

May 15, 2020
0

The dollar general on Copeland Lane & 1314 in Porter Texas never has there shelves stocked. I always have too go too the other Dollar General On 1314 they always have there shelves stocked. It’s ridiculous because the one on Copeland Lane is right next too my neighbor hood.

When I ask the manger she always tells me we have it in the back just don’t have time too put it out. They are loosing a lot of sales & customers because of this. Please see if something can be done,

Dollar General logo

Gail Gansmiller

May 15, 2020
0

On may 14th between 8pm and 8:15pm in Sheridan Mi DG. Your employee thought is was appropriate to throw merchandise past paying customers onto the conveyor belt and say. " we can't frickin sell this it has no flat sheet. Watch the video.

There have been multiple issues with several employees who work at this particular store. Stuff happens like this all the time. Inappropriate language around kids and so forth. It really needs to stop.

Dollar General logo

Ralph Gideon

May 14, 2020
0

Manager tracy Davis started with flirting thst after awhile went to hugs and kisses leading me on then back to just friends and denying she did anything making me look bad and all the gossip started flying around that just humiliated me more tracy can go home but I live here .slander it is

PreviousPage 13 of 40Next