Dollar General logo

Dollar General

1.5
1,473 complaints

Address

100 Mission Ridge, Goodlettsville, TN, 37072

Dollar General faces severe operational issues across multiple locations, with predominant complaints about rude/unprofessional staff and poor customer service. Stores are frequently described as dirty, disorganized with merchandise blocking aisles, and critically understaffed leading to long checkout lines. Additional recurring problems include non-functioning digital coupons, poor management, and empty shelves.

Common Issues

35% (43)
rudedisrespectfulunprofessional
30% (37)
dirtymessyboxes
20% (25)
understaffedone personmanager
10% (12)
couponsdigitalprice
5% (6)
empty shelvesout of stocknot stocked

Complaints

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Ralph Gideon

May 14, 2020
0

Manager had started flirting then to hugs and kisses then back to just friends now it created so much gossip I can no longer shop there I have yo live in briar she doesn't doing a background check she has been married 9 times divorce only twice .Are all your managers like this ?

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Bill D. Campbell

May 11, 2020
0

For your store to continue peddling inferior products from China with the China pandemic means I will not step in another store of yours until you decide to buy American or from allies hurt by this travesty. Your stores did nothing to protect shoppers from the virus. $25 billion a year of Chinese junk will stop or you can close your stores.

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Kathryn

May 9, 2020
0

Went into the DG in Campbell, OH. Went to check out & knew ALL TERMS/CONDITIONS ON THE COUPONS. ” I told her to void the transaction so that I could let other people go by. Tried to keep my coupon until I fought with her to give it back.

So I went back to the aisles to wait and put back a few items. ” So they were talking about me as I was down the aisle. Never again!!!

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Charles

May 8, 2020
0

I have had a very bad experience at the Dollar General store on hwy 247 in yucca valley california. I will advise anyone I know not to shop there.

First of all the aisles in the store are always so cluttered it's a wonder I haven't fallen and hurt myself. I HAVE BEEN A PATRON THERE FOR A LONG TIME AND NOT ONCE HAVE I SEEN THE FLOOR CLEAR IT IS ALWAYS VERY CLUTTERED.

Very dangerous and an accident and lawsuit waiting to happen. A AND SHE GAVE ME A DIRTY LOOK AND IGNORED ME. A IS A RACIST AND VERY PREJUDICE. One day she was telling one of the clerks that she was going to be moved to another store.

A by the way is a person of color. " EXACTLY WHAT. DID SHE MEAN BY "THEY"? If she meant customers get used to you why didn't she say that? N who is the most rude, obnoxious, and immature…

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Jenna M Salveto

May 7, 2020
0

I live like 5 minutes from my local Dollar general store and theirs an employee, not sure of her name but she keeps harassing me and saying I stink when I come in. I get a shower every day. I feel harassed and I feel discriminated.

And I'm getting to the point where I don't want to go there anymore

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ray geyser

May 7, 2020
0

I was shopping in your kennedy twp. pa. store 5-6-20 something I thought should be brought to someones attention I noticed that your white shoppers and employees where wearing masks but your black shoppers and employees were in pa. masks are required this is bad store practice on your part I will not return to this store.

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William Bailey

May 6, 2020
0

My problem is the employees aren't wearing masks, except for Colleen, she always has one on! Two young girls never do. I've witnessed this 3 times in 2 weeks. Please inform them the mask is for my safety as much it is for theirs.

The store is in Clinton Township, Mi. at 17 mile rd. and Hayes.

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Josephine kale

May 6, 2020
0

c. I love my dollar general stores. But the one near my home is very unorganized. There are buggies setting in aisles every where. Some aisles you can not get through. I counted nine buggies the last visit(may5) lined up along wall.

The store located several miles away is as nice as can be. Help. I am not the only person to complain.

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mart

May 6, 2020
0

tire of employer thinks this store is his personal date store told him 3x i not interested last time had to wait for change and repicet till he fumbled his card out of his wallet telling me call him and not jsut me one girl went thru this boy friend went inside and told him best leaver her alone and there has been others sorry i don't want to get hit or or try be picked up by this sort person while in store shopping or when checking out

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Dona Hamilton

May 6, 2020
0

While I was in Dollar General in Post, Texas during the month of April, 2020 I heard 2 employees talking about people coming into store looking for products that were affected by the Coronavirus. They were talking about customers looking at bare shelves and asking about the products normally on those shelves.

" and that they would not rush to get incoming products on shelves just to show the customers that they don't care. When I checked out and asked the young man if he were the manager he pointed to one lady behind me, and she was the one doing the talking I had heard before.

It was pretty plain that she was working to receive a paycheck and did not care about the public doing the shopping. I WILL NOT GO INTO THAT STORE AGAIN! EVER!

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Barbara Harris

May 6, 2020
0

I purchased a garden flag from your Dollar General at 4050 N. 25th Street Terre Haute Indiana Store #03740 on Monday May 4th. I discovered that the flag was defective. I returned the flag Tuesday May 5th with my receipt.

I told the cashier that I wanted to return the flag who in returned said she would get Toni. I'm assuming that Toni is some one in charge there but I can tell you she is in the wrong position to be in customer service.

I have been in customer service my entire life and have never had anyone be so rude. She walks up and yells at me I'll have to take you right there and points to the register I was standing at.

Then she never once ask me what was wrong, I'm not even sure she was aware of what I was returning she certainly didn't care why! She's is slamming papers and gets…

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Donna L Campbell

May 4, 2020
0

I visited the Store #14172 at 1660 Moorefield Rd Springfield Ohio 45503 on Saturday 5/2/20. The first thing I noticed there was nothing at entrance to clean the cart handles with. There were so many items that the shelves were bare.

This was not the toilet paper, paper towels as I expected to be empty, but there was no yogurt in the refrigerator case, many other things in that case were also empty. maybe 2 birthday cards and 3 or 4 sympathy cards.

Moving through the store was a challenge as carts are sitting in the aisles with product to be stocked on shelves. This is not a new problem for this store, it has been an ongoing problem for months, but you can pull up and there will be an employee standing out front smoking.

I needed bathroom cleaner and those shelves were also empty. I also…

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Amanda Pierce

May 4, 2020
0

I want to complain about the dollar general in Youngwood PA. NOT ONE employee was wearing a face mask on May 4 when we are under a Stay at Home Order in Westmoreland County and EVERYONE is required to wear a face mask into stores.

I was under the impression that the employees are to wear these too. The store is a mess most of the time and now with going on today, I will not be back to this one. I have complained about this store numerous times and honestly never heard back from anyone anyways so I'm probably wasting my breath.

But I'm just not understanding the face mask policies because two days ago every employee had them on!!!!????? I'm only saying something about this because this is in regards to public health.

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Lisa Lambert

May 4, 2020
0

The manager at the dollar general in peachtree, nc was extremely rude to me. After being a customer there practically every day I've never once had any problem out of any of the employees there. Today, after spending 70 dollars in the store he told me that I wasn't welcomed back. For absolutely no reason.

He also refused to give me my receipt and refused to tell me the district managers name. When I asked who the district manager was, he told me fuck you! Then proceeded to say that he has watched me steal from that store many times.

One, if that were so. Then shouldn't he have been doing his job a long time ago and had me arrested. Two, if I had ever stole from that store show me the video tape. The man is very disrespectful.

And absolutely not qualified to be running that store. My…

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Sheila Powell

May 4, 2020
0

On Sun. , May 3, 2020 I went to Dollar General at 52 Berlin Rd in Clementon,NJ. After making my purchases and arriving home , after unloading my items, I realized I didn't have the box of trash bags I brought for $7.

My mother returned to the store with my receipt and upon her speaking with the manager, she was told it's not their responsibility if she didn't get all her bags. That's really something to say to a buying customer. So, I'm out of the $7 and trash bags as well and my mother having to deal with a ride store manager.

My mother is 80 and I'm 60 yrs. of age, what does it look like for us to try to flim-flam the store for $7. Yet, the store was inconsiderate regarding their customers. I know now Dollar General is not the store for me.

and I won't mine sharing with others about…

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Charlie Bond

May 3, 2020
0

I walked in store at 750 pm and the cashier was rude as ever refused to serve me and and the hours of operation are Til 8 pm... this store is disgusting filthy and all employees are always rude ! Will never shop there again !

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William A. Vaughn

May 1, 2020
0

I have MS and have bladder issues and when I felt an urgent need to relieve my bladder, I asked the Dollar General attendant if I could use their facilities because I didn't want to make a mess or a scene in the store, I explained I understood the pandemic issues but I also made it clear I did not always have bodily control due to my disability.

The attendant who was a very obese person with tattoos and multiple piercings with one through his nose that dripping mucus, and had a very foul body odor as well, proceeded to inform me that I had better not go there because even though I would not have the control, he would detain me and have me arrested.

According to ADA policies, accommodations to persons with disabilities supersedes any state and local laws. He kept humiliating and berating…

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Suzanne Voigt

Apr 28, 2020
0

During this Global Crisis, I have shopped at the store various times, as it is a smaller store when I needed something, The staff is extremely helpful, but I have noticed and it is extremely frustrating when there is an order by our Governor of New York, to mandate masks in all of our stores, plus limiting of certain Products, your Company refuses to follow such orders.

00 , I was in there the other day, some people were not wearing masks, plus you do not limit TP, Hand Sanitizer and other essential items. The staff has told me when asked " The Corporation says we can not say anything".

You are subjecting your Employees to this Coronavirus as well as the Customers, any other store in our area will not let you in without a mask. Maybe where you are is not as bad as NY, but you need to…

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John J. O'brien

Apr 27, 2020
0

today 4/27 at your store located at 9200 Sebastian Blvd, Sebastian Fla 32958 store #14284 I was in line your cashier was working hard and pushed a button that made the manager come out of his office, he came out answered the clerks office and went back into his office cave.

He noticed there were 5 customers in line with carts full. He said something to the clerk and went back in his office. I would say he must be an asst manager because you have a female manager that works her butt off stocking and working and when she sees customers in line she jumps on a register.

This guy is a tall skinny white guy with earrings in both ears that must be 3-4 inches long. the girls behind me started laughing when they saw him. I don't care if your asst mgrs. are gay but he completely ignored the…

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Kathleen Perks

Apr 25, 2020
0

Was in at store #01279 to pick up work gloves for my husband, the manager Tiffinay i think that was her name was very rude to me, i needed help finding gloves , she told me what isle to look, she was busy putting away shipment, i thanked her, but when i got to the isle i could not find them the store is such a mess, stuff all over floor nothing front and faced , so its difficult to find anything in store, so

i asked her if there was a special place that they were in the isle and her response to me was OMG !!!! she does not belong in that kind of a job, i have been a store manager for 16 years with the same company big corporation Loreal, and if she was my employee i would fire her, i can imagine how she treats her employess probably the same way, Maybe she was rude because i am also a…

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Daniel Chatley

Apr 24, 2020
0

Employee rushing to move merchandise rudely yells to me a customer back up back up.. when I went to check out ,same employee rudely says next time where a mask, but wearing a mask hinders my breathing. I was not the only person without a mask but I was the only one that got lectured.

Arthritic knees hinders kneeling and t-shirts are all crumpled that can't see size tags. you lost a sale there. But the kicker is the rudeness of the employee. About 230-300 pm, at store address 24095state highway 77 Meadville pa 16335

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Christine Edmonds

Apr 24, 2020
0

Initially I had avoided your store (Canyonville, Oregon) because of the heavy fragrance on entering, so strong it gave me a headache. Since the competitors prises were considerably higher, I forced myself after my husband passed away. I'm quite upset and concerned about the casual attitude some of your workers have about the pandemic.

I'm a senior with lung issues, so I only leave home when I must. I have no one to shop for me. Three weeks ago I fussed at one of the clerks for not masking. She chided me and said not to get excited, that PPE was on the way.

I suggested it was doing no one any good at the time. On Monday, April 20 my pets were out of food, so I made the 30 mile trip into town. When I was second in line for checkout the same clerk, still without a mask, (I was wearing one)…

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Dorene Scinto

Apr 24, 2020
0

I walked around looking for them with no luck when I noticed an employee Jul put an entire six pack.... still wrapped.... in a customers cart. Oh great I thought they do have them !!! I asked Jul if I would be able to get one or two and she went in the back to look.

She returned with a small container of Lysol wipes stating she wasn’t going to dig for the Clorox and these were rolling around the back. I was happy to get them and said I’d be back later for the others.

I did go back a few hours later and none had been put out. I called this morning and was told there were some on the shelf.... great I’m on my way !!! Only two containers of Lysol wipes... no Clorox!!!

I’ve driven over one hundred miles to this store in the past day and a half !!! I truly believe this Jul person is giving…

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Freddie

Apr 23, 2020
0

Kingman AZ dollar general is one of the most unsanitary stores I've been to. The staff are disrespectful and rude and need training in customer service. Putting soap and shampoo with bread and butter in the same bag during check out is nasty.

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Audrey Young

Apr 23, 2020
0

Checking out and cashier was rude to me. She told me I didn't have to snatch my driver's license from her hand. I told her I didn't. She said I did. Then she proceeded to check me out and I put my debit card in and she said I'd have to check out at next register.

I said why was it not working and she was talking underneath about me and to the next customer and as I was leaving was talking to the cashier about me. Very very rude.

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Laura LaFever

Apr 19, 2020
0

Was in line at the dollar general store in birch river Wva the cashier checked out the customer in front of me when I got up there to put my stuff on the counter the cashier walked away I didn't even get to purchase my items her name is Whitney frame so ridiculous if you're going to have people like that working for you

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Kellie Scott

Apr 18, 2020
0

The manager at Dollar General in Atlanta Tx on Main St refused to let my husband get an item off the shelf. She told him not to touch it until she was finished. She has always been VERY VERY rude and disrespectful to my family.

We shop there often and have never done anything to make her act that way. Some kind of action needs to be taken. This has gone on long enough.

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Adam litschewski

Apr 14, 2020
0

I purchased a toy, water filled ball with flashing red and blue light inside of it. It had a small pinhole leak when I purchased it and had the same problem when I bought the same toy previously. I am a repeat customer and would like something done about this situation.

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Juan G. and William H.

Apr 13, 2020
0

We just had two new COVID-19 Cases one block from the store. Everything indicates that infections continue to grow in our area. Employees should be required to wear masks and gloves. One employee was seen coughing for days, and she was not wearing a mask. Please take action promptly!!! This is not a safe way to run the store. Having complained about this, I need to add that the workers are awesome, and customer service is in par with any good store. Always helpful and Courteous.

Dollar General Address: 7308 Doniphan Dr, Canutillo, TX 79835 Phone: (915) 642-7160

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Beverly LOngfwell

Apr 13, 2020
0

I went into your store #171116 on Sunday 4/12/20 at 16:33pm and I guest you all now have if you have to wear a mask to come into your stores now, well I said to your clerk what if you don't have one because you can't buy them in any of the stores she told me if you don't have a face mask don't bring your ASS in the store and I said I know your not talking to me and she repeated it again one of your other clerk was standing and heard her say this to me, I'm a regular customer I go in your store everyday of the week some time twice a day and

I feel that she was very unprofessional as one of your employees in your store her name is Mona. I have all intention of going into the store and talk to the head manager about her. I feel that something needs to be done because if she talked to me in…

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millie

Apr 13, 2020
0

Your store manager on airport rd in Jasper Al is the rudest person I think I have ever run across. I will go to Walmart before I step back in that store again. You really need to get better people running your stores. Very Low..

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Jason Nunley

Apr 12, 2020
0

The Gruetli Laager branch Of your store has a drug addict for an assistant manager she’s late every day but they cover for her and she’s on drugs I know this for a fact need to have her tested and do something accordingly. Her name is Patti Nunley

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Jason Nunley

Apr 12, 2020
0

The Gruetli Laager Tennessee branch has a assistant manager who currently on drugs. She has be arrested before and she’s doing them again. A surprise drug test will tell you all you need to know. Her name is Patti Nunley and she shows up late everyday because the manager covers for her.

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Phil Huckaba

Apr 11, 2020
0

I would like to complain about what is evidently a lack of policy concerning the wearing of masks by some employees at Dollar General Stores during this critical time. While shopping at the Dollar General in Carnegie, Ok. yesterday I noticed that some employees wore masks and some did not.

When I went to check out the young man at the register was not wearing a mask. I asked him where his mas was and he responded that he didn't need one. I told him he really did because he wouldn't necessarily know if he had the virus or not.

He basically just laughed it off and said no he didn't need one. Since he was not wearing a mask and there is no plexiglass barrier between the customer and the cashier I felt it was a blatant disregard for the safety of the customer.

I am 71 years old and have had…

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April Sappelsa

Apr 11, 2020
0

00 I gave her as split payment for my purchase with cash and credit card. I gave her the cash, swiped my card. The payment cleared before I could read the screen to make sure it was included. Then when she asked if I would lke my reciept she tore the bottom, threw it to the side and ignored my response of yes.

Shocked and stunned, I walked out, didn't get her name. This was at Dollor General, 1350 Lake Blvd, Redding CA, 96003. on 4/11/20. I don't have the reciept for the exact time. I did pay the other part with credit card.

My information can be found with the credit card. If anyone can take action there with your company. I'm sorry I did not see her name on the name tag, It may have been too small or badge turned around.

I couldn't tell it happened so fast. Thanks for taking the…

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Martha Ramirez

Apr 7, 2020
0

I purchased a simple mobile phone & $50 of airtime.t- mobile has no towers where i live Dollar general returned money for phone but denied $50 airtime refund. Its of no use to me & should not be selling something that is not going to work in that area, i live 5 miles from said store. You would think there would be some compassion for the disabled ( i receive s.s.i& especially now with the corona virus pandemic, but cold & rude is what i got from employee.

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Stephanie Thompson

Apr 7, 2020
0

About 7:30 pm in April 6 2020 I went to dollar store in fort gibson Oklahoma. The assistant manager Patrick and the other worker had head phones in and were not paying attention to customers. I asked Patrick a question only to have him raise his voice at me.

They could not count my change correct. Grocery items that could not be found on self was behind counter. I asked about purchasing some since the shelf was empty. Was told no. That they were taking all items home. Not happy with the rude behavior and the treatment i was given.

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Roetz

Apr 3, 2020
0

My cousin's check was rejected for the first time at Dollar General. She had plenty of money in the account. The No-customer service person hung up on her twice and she still doesn't know why or what has changed. Anyone know?

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Mrs Dunford

Apr 3, 2020
0

I was just in the dollar store in Lashmeet. I have never felt so depressed walking into a store as I did today. I was not greeted I have always been greeted by the employees but not toda. The store was so quite I thought something major had happen like someone had passed that worked there.

I didn't know as I was walking through the store getting my items to make my purchase I ran into 1 of the employees that I knew. I asked him what was the problem why was the store so quite no music no 1 talking no 1 laughing felt like it was a funeral home.

The employee told me that the store manager had quit I could not believe it I had never seen a manager so happy and smiling and joking all the time as I had her. After speaking with the employee I was told the reason she quit was due to her…

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Alberta Kennedy

Apr 3, 2020
0

However today I encountered a highly unprofessional employee that was quite nasty In tone and rude would be putting it nicely. That was fine however;once I asked why they were not answering the clerk (she was not wearing a name tag)hastfully ,very rude & nasty tone stated we do not answer the phone at this location because we busy & have a good day once I laid the items on the counter.

She would not even advise me as to the managers name or corporate information when asked. I am limited in my mobility so this information would have been very helpful to me prior to making the trip. This individual does not need to be in a position where she has to deal with customers.

I would like to make this very clear I am not complaining because Western Union was not operational,but rather your…

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Larry Hull

Apr 3, 2020
0

Shopped in Grand Gorge store #17621 on fri. april 3rd. When I got home I didn't have all my order. Called store and they insisted they gave me my whole order and was nothing they could do for me. I told them I was going to contact corporate headquarters and they said go a head we don't care.

This is a pretty awful way to treat a customer of dollar general. I'm missing 5 items that I didn't get. My phone # is 845-586-2731.

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Steve

Apr 3, 2020
0

I have a few complaints about your dollar general stores here in California. Even Mc Donalds,Burger King,Wendys,and all shops have garbage cans. I've heard every excuse why you don't have them. Sometimes we buy things in your store with wrappers and no place to put garbage.

I was shopping in Oroville California. Had a full cart full of groceries. I'm over 65 years old. I had to hand carry each product from the inside doorway of dollar general Oroville to the trunk of my car. Yes there are homeless who steal cars.

That's the stores responsibility,and not good customer relations, plus a serious safety hazard to good customers like myself. If you defend this nonsense like the enployees,then I will also make mention to friends and others. There is not a store or shop anywhere in the State of…

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Seyma

Apr 2, 2020
0

I did some shopping today for specific items I needed it. I understand there’s a serious situation going on right now and not everyone is in their best mood. Once I was ready to pay, one of the items showed a different price than I saw.

I showed the lady where it was and the price, went back to the register. When she came back, she said it’s still the price is ringing up at. I asked how if there’s more than one item at the price I showed her.

She was extremely rude and said you want it or not. I said yes, but for the price it said on the shelve. ” I’m assuming he was the manager in charge and I replied I was being nice and I can understand one item being misplaced but not more than one.

They were both rude and their customer service wasn’t there at all. I’m very offended by his comment,…

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Linfa

Apr 2, 2020
0

I was hollered at when I was just looking at boxes on cart. After having to turn buggy around several times, when I finally was checking out was talked down to constantly. Was told couldn't buy but so many solid white rolls of paper towels but could buy sparklr really colorful paper towel s.

I think maybe time to find somewhere else to buy all of my paper products, soap,asprin, etc because Church. Street in batesburg Leesville,S C is not the place to go with rude Ms. Sonja and rude Ms. Taken. I have been shopping at dollar general for many years but I am old now and I will not be disrespected ever. Thank You

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Christopher Floyd

Apr 2, 2020
0

Hi DG Team, I visited the Dollar General at 1070 Filbert Hwy in York, SC today and that store is disgusting!!! This has to be the dirtiest store that I have ever been in. There is trash overflowing by the registers and in the bathroom.

There is trash down every aisle! The floors are extremely dirty! I asked a Employee why does the store look so bad? " Really?! You don't need corporate to tell you to pick up a broom and mop! Someone please get some higher authority involved.

AND please don't let it be the store manager there currently. He seems to be okay with this. #desperate-cleaning-needed-immediately!!!!!

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JAY

Apr 2, 2020
0

I am tired of you lazy customers leaving frozen food throughout the store. D ok you know what we do with it? We have to freaking throw it out. What a big freaking waste. And thank you soooooo much for putting your unwanted items back, not like we have enough to do as it is.

Cleaning up after your unsupervised rugrats. We lose money on the daily because of customer laziness or just plain stupidity. S ok I would like to thank all the mouth breathers who screw up our store and have the balls to yell at us because they can only buy certain amounts of an item.

Not our fault you hoarding asses are the ones who caused that.

Also if the line is long and only one cashier, chill the hell out, we are not allowed to clock in from our breaks to help, we have to finish them. So before you start…

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Cheri Burris

Mar 31, 2020
0

The store in Elgin,SC on Main Street is absolutely filthy! and it looks worse than it did! Boxes line the aisles every time I go in and the floor is nasty! I would be ashamed to let this store look like it does!

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Heaven cox

Mar 30, 2020
0

We went to dollar general to receive a western union yesterday. Gentlemen behind the counter very helpful helped us with our 300$ money order and told us to come back for the other one tomorrow. The manager on duty today as he could due another 300$ refused said they don't do them over 100$ which we have been redeeming money orderes there for awhile and no its false.

When we tried to ask any questions he just said no and refused to help.

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Charlene Jordan

Mar 28, 2020
0

Went to store to purchase some lysol spray as I walked in I asked if they had any cashier said yes it was in back. After I picked up other item the manager checked me out she said they had a truck coming in on Thursday to check back.

Cashier walks up with a can and manager askwhonwas it for she said my uncle she took can and said only if it is for you, your mom or dad. It doesnt matter who I was since when do you sell only to your family when there is a crisis?

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Ashley Collings

Mar 26, 2020
0

Me and mom were shopping at our local dollar general in rosedale indiana. ” My mom replied yes and I didn’t buy it here and this toilet paper is for my daughter. The employee then looked at me and said well she was in here yesterday, which I was not.

So I looked at her and said no I wasn’t. The employee turned her back on us then said well I just watch the cameras. I have never been treated so badly in all my life. She accused us of something that was totally not true in front of a whole store of customers.

Needless to say dollar general just lost two valuable customer. I will never shop that store again and my mom won’t either.

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