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Dollar Tree

680 complaints

Address

500 Volvo Parkway, Chesapeake, VA, 23320

Dollar Tree locations are plagued by chronic understaffing leading to excessive wait times, poor store maintenance with boxes blocking aisles and empty shelves, and consistently rude or absent management. Customers report dirty conditions, inadequate employee support, and managers who ignore customer needs while being on phones or taking breaks during peak times.

Common Issues

35% (38)
boxes in aislesempty shelvesmessy
25% (27)
long linesone cashierunderstaffed
25% (27)
rude managerdisrespectfulyelling
15% (16)
manager on phonemanager not helpingpoorly managed

Complaints

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Sandi Vettraino

Aug 9, 2024
0

I am very confused about Dollar Tree policy in the San Marcos and Escondido CA stores. Apparently the cashiers are also confused. Here is the dilemma. I would appreciate clarity on bagging. I have had some cashiers use the Dollar Tree bag that I previously purchased.

Some refuse to do so, often quite rudely. I had one young girl tell me that she won't touch used bags. What is the point of purchasing re-usable bags if the cashiers won't touch them? I do shop at "bag your own purchases" stores that have that policy clearly posted.

Is that the official policy of the Dollar Tree?

Also, at these other stores a large area is provided for bagging. Dollar Tree check stands are very small after items have been rung up. This really slows the line if a customer has to bag the purchases while also…

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Steve Persaud

May 3, 2024
0

Got Hired by Dollar Tree worked at 166 10 Archer Ave Jamaica Queens Ny Store by an Evil woman named Julie for A.S.M Assistant Store Manager position worked my butt off for two weeks in those two weeks she was belittling and spoke to me like a dog with no respect. I didn't quit because I needed the money.

It was the worst Job experience of my 44 years of life so far. I was told when to take my breaks and was disrespected by Julie who was unprofessional and unethical. DONT WORK GOR DOLLAR THREE. WORST COMPANY TO WORK FOR.

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Rollanda Miller

Apr 4, 2024
0

The lines are too long a hour is too long The Manager had poor Customer service Skolls and appeared Angry cause He got to work sore # 5764 Victorville hire more staff in a busy area at 12 pm

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Brittany crowe

Dec 30, 2023
0

47 on the 28th of December I never received it and I am not a happy camper so if you can please get back to me today I really appreciate that because like I said if I don't get my money on my Green Dot card then I quit my job because I work hard for my money

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Mary Mahathey

Dec 28, 2023
0

I was an employee in the Dollar Tree in Calimesa CA up until recently. This manager SUCKS she's rude, disrespectful, she threw a damn mop bucket at me because I put the wrong bleach in?

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Gracie Garcia

Dec 13, 2023
0

I sometimes go to the dollor tree in the city of la puente located on maplegrove and haciendsand the few times I've shopped there there a male employee that it comes to find out I heard another employee addressed him saying he was a manager there and his name on his employee ID says "DANNY OR DANIEL" Well the times that I ve shopped there this man has made some as you can say low key passes at me saying as he passed by me that I ",had a butiful figure and

I must of paid a lot " and laughed under his breath I. I don't want to take this any further because I'm really embarrassed about this myself and would want create promplems towards my marriage so I'm hoping that this company deals with this employee you have a good day and I would please appreciate if I can remaine anonymous

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Susie

Dec 13, 2023
0

Store in Prineville OR is soo dirty and out of stock. The Manager hides in her office while one checker tries to help 20 customers!!

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Lovejones

Dec 9, 2023
0

I just left the dollar tree when I say I had the worst experience, watching the young lady, cashier, yelling scream be disrespectful to the customers I asked her why she was being rude. She proceeded to act like a whole, moron, and not to mention when I asked to file a complaint the manager was right there saying absolutely nothing while this young lady talk like she was in the middle of, I don’t even want to say, but

it wasn’t horrible service and what makes it even worse as I can’t even file a complaint to call corporate office before somebody chokes the shit out of this young lady because she is out of control

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Danielle Mcgee

Dec 6, 2023
0

T in Lorton va. I went in 3 days ago and there was crap all over the FLOOR. This store serves a lot of seniors. God forbid if someone was to trip or fall because they don't have, or no one walks the store and clean it up.

I'm looking at a big law suit coming.

Also I applied for a job and never heard anything. I don't think I'd work at this point

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Sandra scott

Nov 28, 2023
0

I bought several items including 2 large calendars. The corners are somewhat sharp and will poke through the thin plastic bag. When I asked for a double bag I was told no. I feel like if Im spending money there almost every day that the least they could do was double my bag.

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Kathy Gregg

Nov 20, 2023
0

I was recently at a Dollar Tree location in Lincoln Nebraska. The address is 2840 S. 70th St. Ste 175. During my shopping visit I witnessed an employee (obviously on drugs) bent over laughing in the isles. There were at least 5 employees working, and they were all at the front of the store.

They were all talking and laughing so loud I could hear them through out the store. When I went to check out I had to wait a few minutes before they noticed I was standing there. I have never been to a location and witnessed so many un-professional employees.

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Rebecca P Young

Nov 17, 2023
0

Only 1 cashier, I stock person that said she could not run a register when a customer asked her to open a other register. 15 customers were lined up to the middle of the store waiting for service. Store manager was on break according to the 1cashier.

Very bad customer service and no one seemed to care about all the customers that were waitimg. Customers were putting back merchandise and walking out the store. This happened on November 16, 2023 at 10:45 am at Dollar Tree 3151 College Dr. Baton Rouge Louisiana

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Janice Parsons

Nov 16, 2023
0

The dollar tree in pyramid village is nasty Stuff is laying on floor You can never find anything if you say anything they say it's not their department I stopped going their because the customer service is bad the store is never clean

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Harold

Nov 16, 2023
0

Every time I go on to dollar tree on Friday I get looked at funny because I’m white and I get study rude customer service mainly from Kenny Morris. that store always looks like a hurricane went through it. The shelves are so empty there’s stacks in the back room that are More 10 feet high.

there’s always product all over the floor, long lines mile long lines and I have to wait in. Every time I go on there looks like hurricane Isabel came through. I was very dissatisfied with customer service. They must have new management because I can’t remember when that store was that bad.

The holiday section is almost empty should be set for Christmas. I don’t think I would ever wanna shop there again finding a whole basket about the dates on grocery and frozen and snack section. I was very…

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Alison Bendelstein

Nov 11, 2023
0

checking out. The cashier who "checked me out" I (think was the store manager) was blatantly rude and disrespectful. He literally threw (not placed) the items I was puchading into the bag. One of the items he threw so hard landed by my feet on the other side of the counter!

Unfortunately for me, this was the second horrible interraction I had with this particular employee. He never smiles, he looks angry, barely acknowledges you, and has never thanked me for my business when handing me over the receipt. His bidy language and demeanor clearly indicate just how much he "enjoys" working there.

A truly DISGUSTING representation of your company.

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Sonya Beck

Nov 6, 2023
0

Store #9386 McComb, Ms This is in my local town. Was spectacular at opening couple months ago. Now it’s filthy, no one ever reorganizes or put things back on shelves. Looks ransacked like a Dirt Cheap store. Items are all over the floor.

Boxes also line the floors and and it’s a trip hazard. Disgraceful at how run down it is in only a few months from opening. They must not have a manager at all. I LOVE Dollar Trees but this one needs HELP!! Wanted corporate to know!!!!!! S Beck

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Jackie Wren

Nov 6, 2023
0

To Whom It May Concern: I love to shop at The Dollar Tree at Siloam Springs, AR until today! I am a lady who recently had a hip replacement. I did not realize the poles that you added to carts would not let me exit the store.

I was by myself with a full cart of items. I looked to see if I could transfer my items to a cart without a pole and there was none. A customer coming in the door saw my predicament. This lady was so nice to carry my items to the car.

With a recent surgery I have to use a cane or use a cart for stability to get to the car. I cannot use a cane and carry a sack of items. I was so disappointed that your company did not take into consideration handicap people.

I don't know if that pole is removable but this limits people that cannot carry items to their car. If you are…

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Kalla

Oct 30, 2023
0

Was accused of stealing when I didnt days after they said the incedent happened days ago I shop there all the time and spend a lot of money there and they was rude and i dont deserve to be treated like this at all in also completely respectful to everyone and like i said i spend alot of money that the store

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Victoria Wisniewski

Oct 26, 2023
0

I went to the dollar tree Tuesday 10/24 I came across an associate who was very rude. I was in an aisle and was waiting to get by and she wouldn’t move. There was this cart and I was going to move it a little so I could get through.

She said not to move it.. She said this aisle is closed. I said there were no sign stating it was closed. She just would not let me by. I asked what her name was and she hesitated then said her name was Debbie.

I found out when I cashed out her real name is Diane. If I shop at Macy’s the Dollar Tree or any place of business I think a customer should be treated with respect. I don’t think I am the only one who complained about this person Diane.

This dollar tree location is at 6911 W Dempster Morton Grove.

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Theresa Ross

Oct 24, 2023
0

There is a lady at the Dollar Tree on Airport Road Hot Springs, AR that is extremely rude. This has been my second time having to deal with her. The first time I was asking about an item I was looking for to see if it would be coming in to the store.

She was very condescending at that time and then again today she was very hateful about me buying items that were in a box that she had not “put on the shelf yet” However the items were outside the box and some still inside the box. She rudely informed me that she had just made a place on a shelf to put them up.

My opinion is “well I just saved you time from putting the on the shelf just for me to take off the shelf to buy”. She has no business working in a store dealing with customers. She does not have the demeanor to deal with the public. I…

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Sherrica Brown

Oct 24, 2023
0

Hello I'm a regular at one of your dollar tree stores in Louisville Ky.

First I want to start off by saying that the manager doesn't look like a manager when he approaches the cashier. He always just has on a black t-shirt and Black jeans that aren't pulled up to his waist they are always below his bottom, and he sells like cigar smoke.

I have been going to this same store for more than 15years and it has never look like the way it does now. The store looks like it is going out of business, the shelves are empty!!!! You have some of the store looks put together and the other half is a mess.

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Stacey Sims

Oct 18, 2023
0

If I could give 0 stars for this location that's what it would be!! This one Lady who is one of the managers I believe is the most rude and nastiest person I've ever encountered. And I've worked in customer service for 20+ year's.

She always wants to make a scene when someone asks about a 2nd register and get loud in a store full of customers. She talks to that 1 little lady who looks to be about 70 like she's a dog.

She's not fit to be a manager much less an employee. She is a disgrace to the Dollar Tree name. If yall are that desperate for workers to where y'all hire and promote ppl like her then don't be surprised when someone knocks her flat out on her behind bc of her nasty attitude and how she talks to folks. She needs to go!!

I've had it out with her on 3 separate occasions now.…

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Rick Williams

Oct 14, 2023
0

shoreline I went to purchase quite a few items when I was served by a cashier who appeared to be under the influence of alcohol or something. I handed her my money for my items she threw my change at me , I asked why did you through my change , that's not good customer service, I reported the incident to the manager Rachel she began to yell in front of customer and

the other employers she appeared to also be under the influence, Rachel the manager began to yell at me at that point she used a racial slur I was so disappointed at her and the cashier behavior, I'm considering filling a discrimination law suit , I would like to settle this matter ASAP , I also asked Rachel for an application for employment she stated that they only hire white people at this store , which I believe to true…

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Buddy miller

Oct 14, 2023
0

I order 5 things online and only getting 3 of them i feel your ripping me off on taxes or the delivery fee with my partal order

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Reta Dotson

Oct 13, 2023
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This store#6653 in Shreveport Louisiana is always dirty and nasty on the inside and outside of the store, you can not shop for boxes in the middle of the floor. This store is always dirty, nasty and unorganized. The store employees are very rude, unfriendly and as dirty and nasty as the store, Will not shop in this store and many others always complain about this store.

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Crystal

Oct 12, 2023
0

I stopped by dollar tree a few minutes before closing and doors were locked and employee just stood and looked she never attempted to come unlock the door when yr hours are 9-9 or 8-9 we expect to be able to come to the store and the store should be open

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Gary King

Oct 10, 2023
0

I bought. cookies and creme ice cream from the Plant City Florida Dollar tree and they were solid vanilla..Better check the labels.

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Romo

Oct 7, 2023
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A cashier name Brenda was very rude. Had no patient and respect for customer.

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Pearl Jarrow

Oct 6, 2023
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I was in the Missouri City Tx location this morning, I was at the checkout, I handed the cashier Pamela a $100 bill, she called the manager, Lacey (white female) came out grabbed the bill from the cashier and said “we’re NOT a bank” I was so shocked!!! I asked the cashier why she said that and she shrugged her shoulders.

I then asked her for her name and she wouldn’t give it to me, when the manager came back I told her I wasn’t in there for change. She walks away and I said wow! She then turned around and said “I said that” there was a long line, I bought over 70 items, she didn’t even bother to help the others.

I’m so floored right now at her attitude, and how extremely RUDE she was. I’m going to put this all over social media and file with the BBB. I would like someone to call me! 5425…

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April Franklin

Oct 5, 2023
0

My id number to log in is still being used and i left dollar tree on Saturday sept 30 2023 and they also didn't pay me for when i worked

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MJ Graham

Oct 5, 2023
0

As a customer of Dollar Tree, I find a pleasurable shopping experience except for one employee who claims she is an assistant manager. While I was checking out this evening, she was complaining about how sick she was and how she could not afford to take time off.

She also complained about other employees. I will never go in there when she is working again.

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Mary Lamica

Oct 5, 2023
0

The associate Chris in Santana lake ny I heard him make religious slurs to an employee about them becoming Mormon so she was beneath him, he spoke to another young associate making sexual comments that appeared to make her and my self very uncomfortable.. he is rude and disrespectful

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william miller

Oct 4, 2023
0

I had purchased two reading glasses at your dollar Tree store at 52925 Hayes Rd, Shelby Twp, Mi. 48315 after I left the store I tried on a pair of glasses, and noticed that one of the arms was crooked and it didn't sit straight on my face.

I return to the store and i ask the employee if I could exchange them for another pair, she ask for my receipt, and I told her that I didn't have one, she did ask me at the time of purchase if i wanted one and I said no. I have never had to exchange glasses in the past.

she told me she couldn't do nothing without a receipt, no even to exchange them. It wasn't like I was asking for a refund, i just wanted a pair of glasses that fit right. I found this employee to be very rude, I know from past experience working in retail years ago, that it's one thing…

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Angela Franco

Sep 26, 2023
0

Your employees are rude as ever and started an argument with me and my friend who were talking amongst ourselves and she all of a sudden buts in and starts accusing us of talking about her etc..I can go on, very rude,stared at us and my grand child the min we walked in, uncomfortable and unprofessional I will never go there again, she kept being snotty and i want her reprimanded

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Joel Calloway

Sep 26, 2023
0

I'm a regular customer an always have trouble with the management their Ronda an Brandy an Shannon they don't want to open up another register at dollar tree at the plaza in Lynchburg VA on memorial Ave an sometimes they are very rude to some customers an I think they need to be replaced by another management to work for the company somebody need to contact them from the corporate office thank you sir or madam Joel calloway

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Hannah Nichols

Sep 25, 2023
0

Was at the dollar tree store at 5586 Hall Rd. Employees very rude cussed me and my sister out because my sister opened a box of sandwich bags. Called so called store manager in to store he was very rude to he cussed us out too.

Called the police they never came had to call them back. The so called store manager and the employee tried to lock my sister in the store then accused my sister of assault she never touched any of them just got out the door from them trying to lock her in the store.

We were willing to buy are stuff but the employee and the so called store manager refused to let us purchase anything. The Employees and the so called store manager are a disgrace. Will never shop at dollar tree again. Terrible service.

Any questions 269 270 5014.

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Christopher Warren

Sep 21, 2023
0

I was discriminated towards from three employees and I feel that should be terminated for the discrimination and the embarrassment and also the derogatory things that was said to me .

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Ann

Sep 17, 2023
0

Store #8518 , my problem was once I checked out I didn't realize you couldn't take the shopping cart outside to your car. I have a large hernia and I'm not suppose to lift heavy items. Jose the sales associate and a female CO worker could of told me but chose to laugh at me instead till it dawned on me about the cart.

Is this how you treat your paying customers? All they had to say was excuse me madam but the cart doesn't leave the store. I never would of shopped at this store had I known you can use cart outside.

The female did help me carry my bags to my car, but you don't laugh at your customers. I am Never coming back to this store. St. If you don't allow carts outside you should have a sign display and employees who are helpful not insulting your customers.

If I was the manager I…

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Allison Melendez

Sep 16, 2023
0

I have purchased several halloween backyard picks. After 1 rain fall the picks started bending and peeling. And now they are covered in mold. I don't understand how something is sold for the outdoors and was ruined so quickly.

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Sanjuana Valdivia

Sep 14, 2023
0

I was visiting the store in Summerville,SC on trolley road. The manager was very rude. She was throwing things in front of customers and ignoring the customers when they asked or said comments about availability products or just small conversations.

I looked at her looking for an apology . Her response was “can I get right here” and Ignored her and turned my back. Everytime I visit this place the management gets more rude and outrageous it’s sad to see someone like this type of person running this store and representing dollar tree.

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Anonymous

Sep 13, 2023
0

The Manager or employee at Dollar Tree 8562 Beechmont Avenue Cincinnati, OH 45255 United States She is very unprofessional. Always complaining in front of customers. Her over the intercom messages to customers are ridiculous and improper. Example, "Attention customers, we will be closing in 40 minutes. Do not mess up my store or I will hang you up by your fingernails. " And something about blood.

This kind of attitude makes for a very unpleasant shopping experience. I will continue to shop at other stores however that is an inconvenience as the Beechmont store is the closet to me.

Thank you for your time.

Signed, Anonymous Shopper

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Janet Varey

Sep 12, 2023
0

I was a cashier/stocker at Dollar Tree for 1-1/2 years. I quit the other day due to the store manager ripping me apart in front of customers for asking for help in balloons because she was busy. I was the only cashier and had a long line of customers.

I have never been so verbally abused in a workplace! She not only disrespects her employees, but has yelled at customers as well. Many employees have quit because of her rude, crude attitude and sharp tongue. I am not the first!

She can't keep any assistant managers to work with her. and she wonders why. I would really like to file a grievance against her at the corporate level.

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Rhonda miller

Sep 11, 2023
0

I was customer on Saturday the 9th I heard manager yelled at young lady in front of the customers and the manager had been drinking I smell liquor on her breath every time I go in there it was rude of her to yell at this girl in front of customer she just cursing this girl I got the managers name her name is Andrea Jefferson I will not be back in that you just lost a customer because of her this not the first time she did this several times in front of the customers

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Terrie Cordell

Sep 8, 2023
0

It was about 6pm on Thursday Sept 7, yesterday, the cashier was real hateful towards me, she told me my total and when I made eye contact with her she had tge meanest look on her face then she practically threw my change in my hand. I said thank u and she mumbled something.

It made me so mad I don't want to go in that store ever again. It was the dollar tree on nashville hwy in columbia tennessee

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Anthony

Sep 7, 2023
0

pls investigate your imployes reckless vihavior I will not shop at any of your locations again. Please reach back out to me and I do hope that you look at the video cameras and see for your self.

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Sue Doyle

Sep 6, 2023
0

I was at the Dollar Tree in Spirit Lake Iowa on 9-5-23 at 6:00pm. The sidewalk and curb had garbage and cigarette butts all over. Cigarette butts were in piles. The inside of the building was nice and tidy. They need to work hard and clean up the outside.

I should have taken a picture, it was disgusting.

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LaTanya

Sep 6, 2023
0

I was in there maybe an hour ago and I can honestly sat the manager in the Smithfield rd dollar tree is very unprofessional, I watched as she was completely disrespectful to a customer and Intagonize on her calling her bitches and other names. As a resident of North Providence I don't want people like that working in stores around here.

Where is Dawn she was a very pleasant manager. Dye to the new one they are going to lose a lot if business and end up closing like the one on Admiral. Terrible people don't deserve to interact with the public.

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Patricia Chambers

Sep 5, 2023
0

At between the time 11:30 am- 11-40 am I was at dollar tree location 10304 Lake June Dallas Tx 75217 to pick up some items for my children. I went to the register to pay for items & noticed two employees standing in the front. I looked up at the register numbers to see which was available by the lights.

As, I walking the employees had the nerve to have an out loud conversation about how they were not going to help me.Because, I didn't ring the bell.

I didn’t notice that there was a requirement to ring a bell. I didn’t see the notification due to it being so small & not in rear sight to be seen. A simple awareness from the employees would have fixed the problem.

I’m not from the area & I do shop at dollar tree on a basic so it was new to me. I’m very upset with the employees & their poor…

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Bill

Sep 5, 2023
0

The dollar tree store in Joliet Illinois on Jefferson is filthy!! I walked in and walked right out! There was crap everywhere. It looked like no one has swept in weeks. They sell food, they should be ashamed. The shelfs were so messy.

Dose no one straiten up?

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Lori Erwin

Sep 4, 2023
0

I would like the district boss to contact me by phone immediate that there are prostitutes living in the back at the dumpsters the employees there are stealing they're taking out boxes and taking out product like crazy out of there and other customers are paying $20 to take a whole cart load out one manager is Vaughn the other manager is Karen the other manager is Iman they are all stealing they have prostitutes even running the registers that are not employed there they are staying in the facility all night feeling all night bringing the products to the dumpster and

then they take it from there I would like to speak to a district boss as soon as possible and because I've already complained to the manager that I found out she was also stealing the Karen I have now been told I'm a no…

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