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Dollar Tree

1,188 complaints

Address

500 Volvo Parkway, Chesapeake, VA, 23320

Dollar Tree locations are plagued by chronic understaffing leading to excessive wait times, poor store maintenance with boxes blocking aisles and empty shelves, and consistently rude or absent management. Customers report dirty conditions, inadequate employee support, and managers who ignore customer needs while being on phones or taking breaks during peak times.

Common Issues

35% (38)
boxes in aislesempty shelvesmessy
25% (27)
long linesone cashierunderstaffed
25% (27)
rude managerdisrespectfulyelling
15% (16)
manager on phonemanager not helpingpoorly managed

Complaints

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Craig lamberd

Sep 3, 2023
0

Bad attitude of worker o. Sunday at pamona ks dollar general-really bad and complained to friend about me when she's the one that gave bad service

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Warren gilbert

Sep 3, 2023
0

Came to Hatteras Island on vacation. Visited the avon nc dollar tree. Young girl asst mangr. She was so high on meth. Cock or something she looked a mess hair all dirty not brushed very unkempt. She came up to cashier n cussing fuck this fuck that, then she had snot running down her nose.

The second visit was about the same except she couldn't even form words n cussing about something she was getting off , she grabbed 3 sodas n some candy n walking out the door said very loud. See ya bitches.

So if this is what your asst managers are becoming you will be losing customers like my family

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Crystal Ciani

Sep 1, 2023
0

I was at your Dollar tree store number 3271-1537 freeway drive Reidsville North Carolina I parked next to your manager's car she came out screaming and yelling at my kids saying that my truck door hit her car cuz they were looking at her mustang hey she can she came out of the store screaming and yelling at potential customers something needs to be done because you just done lost my business at that store I will be going to the Eden Dollar tree from now on where at least the employees don't come out of the store screaming thinking we done busted up their car and

by the way I have rubber on my doors and it wouldn't have made a dent or a scratch on her car that's why they're there my phone number is 336-269-7481 I hope one of you people call me and talk to me because this isn't resolved I…

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Jazemin Rivera

Aug 29, 2023
0

Hello, how are you? I hope you’re doing well. The reason that I’m contacting you is because the dollar tree in Brooklyn on Meeker Avenue. It only has one person working the register nobody else is working the register the lines are backed up all the way to the back of the store they should be hiring more employees.

They should be on top of their customers and helping people this is

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Sade Jones

Aug 28, 2023
0

A Manager Name Scott Took Money Out The My Draw To Pay For Another Employee Transportation Without Me Being Aware . He Scott Kept Tryin To Get Way To Close Up On Me Very Uncomfortable Yuck . He (Scott) Kept Getting Angry I Would Clean And Get Compliments From Customers Who Shopped At The Location For Years And Never Had A Employee Be As Polite As Me .

Scott Removed My Draw And He Came Up Short But This The Money After I Already Informed Him Not To Remove My Draw Without Me Being Present At The Moment . He (Scott) Became Angry When My Draw Came Up Short Saying I'm Not Perfect And I Said I Am Perfect When It Comes To Money Because Customers Bring Big Bills And

I Make Sure To Give A Receipt And Count The Money Back He (Scott) Took Money Out My Cash Register. Started Slamming The Clip Board…

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Stephanie sweeney

Aug 25, 2023
0

Dollar tree in lawndale on greenriver road in Evansville Indiana… cashiers name was Joe and he was very very rude even rolled his eyes at me just because I was trying to help by taking my things out of the basket..

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Angelia

Aug 24, 2023
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I'm not sure who this you have brought In the Bastrop Louisiana Store long hair I think her tag said Tina management I am not one to complain but on this one person I can not help but complain This was the most rudest human I have ever seen in any store & I was not the only one she was rude to I'm 56 yrs old there was an elderly lady probably 80 yrs old behind me checking out I was almost in tears by listening to that woman talk so

rudely to that poor elderly lady this woman that her tag says management has the worst attitude of any human I've ever seen She needs to be terminated she is not a peoples person by any means Anytime u go in there she's being just down right hateful to everyone I'm not sure how she got management but this person does not even become working with any public im…

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Brook jacks

Aug 23, 2023
0

The manager Brooklyn smith was so mean and said sexually things to me and told me that she would love to bend me over and have sexual things with me I am never going back to that dollar tree and I am so upset at this they need to fire her

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Jeania Doddy

Aug 23, 2023
0

Betty and her coworker were talking about their autist coworker and saying she had more"sh@t" going on that just that. This continued as she was checking me out.

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Israel Rodriguez

Aug 22, 2023
0

Store # 6579 I went in the store in hopes of even exchange for unopen item. As I was explaining to cashier. Manager Veronica walks fast behind me and says, can I help you Man? In a harsh tone. She further tells me in argumental tone and hands gestures to read what is in the bottom of a reciept I had.

Veronica was very hostile with her approach and daminor and I saw her laughing with the same female cashier as trying to impress the cashier. Telling the cashier what I said out of content and laughing. Further this happen in front of customers.

I was very embarrassed from being forced in this situation.

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Deborah J King

Aug 21, 2023
0

Hi was there aug 21 2023 it was very busy long lines I said to two employees that were stocking shelves there are lines one said ok but didn't go up front then I said to I guess was the manger there are lines I said would you take me since I ask to open other lane she yell I have to take the next customer in line it wasn't a very nice has she said it she needs some customer skills it was the folsom in Philadelphia pa store thank you deb

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christina a angelou

Aug 20, 2023
0

Serious Fall over cases of water on the floor. like I did something wrong. Reached for 3 ballons from what I call the "baloon cage" started to go to register tripped over water cases. Headmhit concerete floor very hard as welln as should and knee.

I was the one to ask for incident report didn't really know what it was. 2 cashiers kept checking customers out. I declined customer offer to help me up because I knew that was not the proper thing to do. fortunately I did.

Customer gave me her phone number as wittness. I also have pictures. She also contacted dollar tree corp. Antita Phillips came out from the back (still on the floor) no comment just blank. It took her 1/2 hour to find report all that was filled out was my name address etc.

DIDN'T EVEN GET A COPY. mY DAUGHTER WENT AND GOT…

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Mark

Aug 20, 2023
0

We ordered some joned sodas from dollar tree ship to store priced at 1,25 each plus tax. Now the ship to store option on the website is not there or says unavailable. So for two 12 packs of sodas, dollar tree wants $49 plus the retail price to ship them to the house.

So 2 twelve packs of jones sodas will cost you $80... ridiculous

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Linda O. Smith

Aug 19, 2023
0

What is going on with the air conditioning in that store in Warsaw. Store #8605 4238 Richmond Va 22572-3140 ? I have been in there to shop on August 11th and the 17th. It was so warm in there on the 17th that I had to leave before purchasing all the items that I needed to shop for.

The employees have told me each time that they have no control over the air temperature. The last time it was beginning to get a bad odor in the building too. I felt sorry for the employees that had to work in that setting.

I will have to get my items somewhere else in the future.

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John

Aug 16, 2023
0

Cashier at register #6 is extremely rude. She has her favorites but with me she's just rude. #1 in December of 2022 I went to buy gift cards and when I walked in I asked her if they had gift cards and she said yes.

I grabbed some gift card holders and other items. When I was next to pay she started ringing me up and I asked for the gift cards and she said they didn't have any. I reminded her that she assured me they did and she said well we don't have any.

I then told her that I didn't need the gift card holders after all and she said I don't need this today not right now! She hesitated but then erased them and I left. #2 on 8/14/23 I went to buy some items and also grabbed some toothpaste, I thought I had grabbed 6 but she only rang up 5.

I said I thought I had grabbed 6. She grabbed…

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Marlene Dorsa

Aug 14, 2023
0

Tondra from the Edwardsville PA store is Always rude, ignores me when I'm in her line, and even threatened to "beat my ass" one time. I have seen her be combative with other customers as well and I know other people that have complained and nothing has been done about her. I have stopped going to that store because I just don't feel safe.

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Jacqui O'Connor

Aug 10, 2023
0

I went to the Dollar Tree in Boothwyn, PA. and a woman named Kwentia waited on me. " She said nothing and began ringing up my purchase, which included several greeting cards. She then says, "Now I have to ring up all these cards?

" I said, "Sorry" for reasons I'm not sure of. She said nothing else, no thank you, no goodbye. Then I left. Correct me if I'm wrong, but I thought ringing up my purchases was part of her job, as she was behind the counter.

She treated me like an inconvenience.

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None

Aug 9, 2023
0

You can't talk to a live person. There is a problem with defecation and beggars squatting at one location. The police don't do anything. The store hasn't done anything in years. Even the managers complain but what can they do?

It is right by a Walmart and other eateries and the beggars use the dumpsters even tho there is security in Walmart parking lot. They actually poop and pee all around the stores in the area and the sidewalks and the dumpster behind the store has a lot of pee and poop and toilet paper. Seriously?

You let this go on? Get a live complaint line. Trespass them call cops. Do something. They aren't homeless.. the inside of the store is filthy and floors and stuff all over. I don't really blame them. There are many complaints about the beggars and the filth

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Olivia Vazq

Aug 8, 2023
0

The dollar tree at this location 5100 McCart Ave ,Fort Worth,76115 this store they are been close at 7:30 pm everyday .

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Angie Rucker

Aug 7, 2023
0

No public bathroom working, lady was hateful

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Joshua W Dayton

Aug 7, 2023
0

I'm ashamed of these employees that are listed in this post! I will go out of my way to be rude if I see them working !! I hope you have fired them both immediately or will immediately after finding out about this behavior...

I have no issue with filling my cart full of items , allowing them to scan it all and the deciding I'd no longer care to purchase the items ! If they think a child with autism is annoying they should try a 210 lb adult male who has chose to be more of annoyance than that child could ever have been !

If your reply is to ban me from your store that's fine but I will share that along with this Facebook post repeatedly... I think they should be fired and your company should make a generous donation to a charity for autistic children ...

this is terrible customer…

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Joanne freitas

Aug 4, 2023
0

Yes I work at doller in Manteca are main manger gone now I feel I m being pick on I'm 58 years old I been with y guys 2years orr more I work very hard and customer like be tall me it seems that I'm only one cleans get things done I told the if have claiments to call main office I don't know what's going here at store step left know store crazy no team work we need team work I'm sorry to bug you but

try to find out wants going on do want me gone are try get rid of us all thanks again I like work for you guys I love my job but I not sure what's going on hered

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Michelle Hardin

Aug 3, 2023
0

I have a prosthetic leg and I use a walker. My granddaughter and I were trying to check out waiting patiently, I asked if somebody could get another cashier they said they were going to I got out of line so that the other people behind me could go ahead because I had quite a few items.

With a new cashier came up Kista, she was efficient. I spent $87 and it took a bit but when I checked out I forgot to ask for five or $6 be put to the charity box for your drive she said well pick some out and

I'll get you as soon as this guy or that one go as soon as I can well when I did get them and I said okay I'm ready to check out All she had to do was swipe me she told me that she could not do me and I would have to wait for all the people in line there was about 9 or 10 I was right there at the…

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tammy

Aug 2, 2023
0

i also know for a fact they let the sm go when she file a complaint with the hire office people on the threats. Do not shop at this dollar tree are you will be shopping in a hostile environment.

I use to shop there but no longer and i thought about getting a job with dollar tree but i no longer will now i know they do not care about there employees lifes

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Frank Dagley

Jul 29, 2023
0

Your store located in Mobile, Alabama located at the corner of Airport Blvd. and Hillcrest Rd is a disgrace. I shopped there today and it looked like it had been hit by a hurricane. Merchandise all over the floor, shelves in complete shambles, empty boxes in the aisles and trash all over the parking lot.

If I was a district manager for this area I would fire everyone that worked there. There is absolutely no excuse for allowing the store to get in this shape. I will never shop there again.

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Christine Scott

Jul 24, 2023
0

Well they have an employee bailey powers working in the carrollton ohio store .I went into buy stuff and she was working and would not cash me out so the manager had to come over.then get home and had papers served said we were stalking her.and a bunch of lies.so won't be shopping there anymore because she's a liar and we don't know when she's working .the reason I will not shop at that store is because don't want cops called anymore because she likes to lie thank you very much

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Lori Roberts

Jul 22, 2023
0

We're embarrassed to have you in our neighborhood as your store and the property it sits on are filthy. We complained to manager who stated that requests for cleaning were sent to corporate office and it's out of their hands.

I have pictures but this ap will not load them. Contacting city and code enforcement as well as exploring options to have your store closed. Clean things up out of respect for your customers and employees please!

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Carolyn Leach

Jul 18, 2023
0

The Dollar Tree on Broadway in Depew, NY was temporarily closed around 6 pm on Tuesday, July 18. There were two employees outside smoking. The regular hours go to 8 pm, but they put on the window a sign written in marker that the store is temporarily closed.

Is it a rule the store can be totally closed because two employees are smoking? Two employees are turning away business to smoke!

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MARY A HOBBS

Jul 18, 2023
0

They company chooses not to stock this store properly. Can't keep a good manager. Change store hours not open til 9am, now can't stop prior to work. Went in today at 9:30 am, no line at checkout, put my stuff down and was ingnored by four employees in front of checkout.

I finally after 5 minutes i left as no said anything to mr. I dont think your employees understand that customer are the reason they have a paycheck This novato ognacio store. I will no longer come to any dollar store.

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Cathy Lee

Jul 18, 2023
0

I bought a pack of the icy cups in your frozen department along with other stuff. I was adding it up when I got out front to check out and I found out what my total was. 25. He said it is I said well that total is wrong.

It’s not what I added he looked in my bag and pulled out the icy cups. you cannot return them he said to me and he said It’s on the door if you would read is what he said to me that was very rude and he would not let me return them so I said fine I walked out.

I will not go back in the store if he is there I go in I see him on the register I will walk out first you cannot tell me you cannot buy something at any store and not be able to return it. I would’ve been fine with a store credit but with the way he said I could not return them that I bought them And how he said…

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Diana Urena

Jul 18, 2023
0

My biggest complaint the Dollar Tree on 19th Osborn Rd.

First of all they are supposed to stay open till 10:00. I just went at 9 :45 pm this evening and they were closing. They seem to close whenever they want and very rude. I live down the street and have been there at 9:00 pm and they welcomed me with you got 10 minutes and literally anybody after me well they got 20 minutes.

When it's only 9:00 pm. Manager who was closing door at 15 till 10:00pm. was very rude she had carts blocking door well before closing. This store is the most unorganized store with product everywhere laying on carts for days meanwhile as the shelves are left empty.

Plus you got one person on register meanwhile manager sits on her ass doing nothing. So Undermanaged and lazy.

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Mayor Robin R. Christiansen

Jul 17, 2023
0

The Mayor for the City has received numerous complaints on the Dollar Tree located on Dupont Hwy. Dover, DE. The store continually has only 1 person in the store which is a safety issue. They do not provide chain. The employees are scared being left alone in the store. Please advise. Mayor, Robin R. Christiansen, Dover, DE 19901

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Mica Godbold

Jul 13, 2023
0

I shopped at the store earlier today. The employees who were stocking the shelves were playing loud music and cursing. I think that this is unprofessional,

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Lisa Karczynski

Jul 12, 2023
0

How I was treated at the 10550 S Cicero Ave Ste A location was wrong. The manager was rude to me in not letting me look for cat food and cat treats and let me use the restroom. A cart with boxes was in the way so I couldn't see all of the cat food cans, and she walked past me twice saying "excuse me", while I was trying to shop for cat food and cat treats.

The restroom was locked so I couldn't use it, but 5 mins later I hear someone in the restroom on their phone, they come out and the door locks again. My mom asked the cashier if they can open the restroom door and the cashier asked the manager if they can open the restroom but the manager says "no it is closed after 7 pm", so

I had no choice but to walk to the McDonald's across the street just to use the restroom. We get back to…

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Carol Green

Jul 11, 2023
0

I went in to Dollar Tree today at the Rodney Parham location in Little Rock, AR. The store has been closing early and the last time I missed seeing the sign on the door with the closing time and the cashier scolded me as I came in right at closing so

when I went in today I didn't see a sign on the door but I saw an employee and I was asking about when they closed and she said 'well you don't see a sign on the door do you' so we close at regular time and when I asked what time is that ' she said it says it outside I told her I didn't see it could she just tell me and

she finally said 9 pm she was so unbelievably rude and it was so unnecessary I think she is the Mgr so that is why I did not complain directly to store. I don't have her name but I was there today before 4 pm she is an older…

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Dorothy Gaillard

Jul 10, 2023
0

C. and I was shopping in your store located at 5900 Rivers Ave and one of your employee hit me on the shoulder with a loaded cart and when I asked him about what he had done his reply to me was " you should have moved" so

I reported it to who should have acted like a manager she said "I'll talk to him " so after about 10 minutes when she saw that I was waiting for her to speak with him, she finally went to him and said this lady say you hit her on the shoulder , then she and he followed me in the store and she stood there while he yelled in my face," you see what I was doing so

you should have moved so now what you gonna do". Then the manager like she was on the block pulled him from in my face with a smile, so I made a police report and trying to find an attorney to take this case and…

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Meliza rosales

Jul 10, 2023
0

I went to the family dollar on mccart in fort worth texas it was 7:30 they close at 8 & they had already shut the doors & we knocked on the doors & the person just ignored us & brushed us off that is really umprefessional i get its probably short staff but they shouldnt close 30 minutes before thats ridiculous timing i get it 10 min before but not 30

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Carolyn Boyd

Jul 9, 2023
0

The compliant is why are yall called dollar tree for yall prices to keep going up.. There aint one thing in the stores that cost a dollar. That's the whole reason people goes to the dollar tree, to spend a dollar or two on a few items.

The people that's less fortunate probably unable to buy food might not be able to buy anything with these prices yall coming up with.. Might as well change the name from dollar tree to be honest..

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Vanessa Hudson

Jul 8, 2023
0

On July 3rd, 23 i purchased two items Patriotic & Americana decorations. Today i went back to the same store to exchange these items both intact with the tags on each and i was informed i couldn't exchange the items as they are seasonal items.

None of your stores have no signage posted stating these items are final purchase and can't be exchanged, this information is not on the receipt nor was i informed by the sales associate at the time of purchase about this. The initial sales associate i spoke with today (Melissa) never mentioned to me about this policy.

Amanda the Manager at this site informed me today of this policy. The sales associate on 7/03/23 as well as sales associate Melissa was unaware of the policy as well which that in itself is an issue as it seems that the staff hasn't…

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Clara Sosa

Jul 7, 2023
0

While shopping at the 935 Hunts Point Ave, Bronx NY 10459 location, found a cart that had a few empty boxes in it so I removed them and took the cart since I needed one. An employee then approached me and asked where I got the cart from and when I told her she walked away cursing at me and when I asked her why was she so

upset since the cart was unattended she started arguing and disrespecting me as I asked for a manager the person I was directed to was wearing AirPods while on the clock, when I explained the issue the managers response was that the employee was in the right with her cursing and being disrespectful because that was her cart.

This happened on 7/7/2023 at 5:24pm this information will make it easier to locate who was on schedule and who was the manager covering the shift.…

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olga delvalle

Jul 6, 2023
0

my complaint pertains to one particular nasty employee named sharon at store number 4091 on meeker ave in brooklyn new york , her nasty bitter judgmental discriminatory behavior is a constant issue and makes many many people i know very upset and uncomfortable as well as people i don't know while I'm shopping in the store , she seems to hone in on people that are more reserved subdued quiet , those seems to be the ones she likes to get verbally aggressive with test her boundaries me and

my neighbors have filed complaints about her but dollar tree does not seem to care , a few examples of her behavior is when she took the groceries off the counter that was just paid for and she moved them to another counter and said " you can finish putting them in your cart over here because i don't want…

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You Will Know Me Soon

Jul 3, 2023
0

If you are reading this and you are from dollar store corporate office or the franchise owner of this location, YOU NEED TO LOOK INTO THIS QUICKLY BECAUSE A LAWSUIT WILL BE CONDUCTED ON YOUR STORE MANAGER FOR HARASSAMENT.

The manager of this dollar store at 315 S. Mason Road in Katy, Texas, 77450, is quite racist. She attempted to prevent me and my kids from making a purchase there by stepping in front of me as I put my item on the conveyor belt and yelling at me to go to another register where there was a large line. Later that day (07/02/2023) , my kids were accused of stealing by this same person. My kids started to leave the store without purchasing anything since the new foreign, non-English-speaking clerk declined their transaction. (There bank card has plenty of money to buy 4…

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Tim Walker

Jul 2, 2023
0

Dollar tree store #8824 Ashwaubenon Wi. I know you do not do refunds, but when the clerk rings up the same item twice and will not credit her mistake is not right. 25 credited back to my card. But I had to pick something else.

So the store made me spend more money on a screw up the clerk made. That's not right.

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Bonnie

Jun 29, 2023
0

I was at your providence road in SecAne location, and there is a women who was so so rude, shut down her register and walked away when there was a line with 7 people in it she said ya’ll can walk out I don’t not care, she’s an African american women who from what I’ve been told has been rude to customers more then it should happen, she had a scarf on her head didn’t get her name which is why I’m descri ing her, she had glasses also, def doesn’t represent your store very well and should be told!!!!!!

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Viola Wells

Jun 29, 2023
0

I walked into the Dollar Tree on the corner of florin road and Stockton boulevard in Sacramento California around 8:45 and I was greeted with the girl in the red at the register telling me that you guys are closed and I'm asking her can I just run in real quick and get my dogs and dogs treats and she repeatedly told me that you guys were closed and I thought that was really upset I said it to me because I'm like you guys still have like 15 minutes left and

then she said we're close so then other customers seem to come in and you know she was telling them as well and everybody was asking can I just grab one thing then you're the manager there her name was Christine he's on the loudspeaker and tells everyone that the store is closed and if they bring anything to the register they will not…

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Tonja Woodlief

Jun 28, 2023
0

One register open when people are sticking all over the store. I am 6th in line. Been in line over 10 minutes

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Aisha

Jun 25, 2023
0

1960 Tennessee street Dollar tree needs to be disciplined! If they open at 8am and there's workers in there, why isn't it Open 15 mins 20 mins or 30 mins after 8am at least. A lot of us depend on TIMELY service. This is an outrage.

Do better PLEASE speak on it

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Jereene Agbayani

Jun 23, 2023
0

Employees are doing their own thing. Customers need to wait more than 15 minutes to be check out.

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Christina stephens

Jun 23, 2023
0

The rude manager at night in 93555 not only physically harassed me but she also told me she couldnt fix my order because she was going home it was only 950 at night the problem cist me 80 bucks then proceeded to tell me she doesnt have food stamps because she works and that its the dollar tree they cant fix the problem so rude

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Anonymous

Jun 22, 2023
0

Rude female cashier trespassed 4 people that I know of . Never called police just told them to get out of "her" store. She was very rude and didn't seem to want to do her job . Didn't have time to help me find what I was looking for . Caressa is her name

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