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Dollar Tree

1,584 complaints

Address

500 Volvo Parkway, Chesapeake, VA, 23320

Dollar Tree locations are plagued by chronic understaffing leading to excessive wait times, poor store maintenance with boxes blocking aisles and empty shelves, and consistently rude or absent management. Customers report dirty conditions, inadequate employee support, and managers who ignore customer needs while being on phones or taking breaks during peak times.

Common Issues

35% (38)
boxes in aislesempty shelvesmessy
25% (27)
long linesone cashierunderstaffed
25% (27)
rude managerdisrespectfulyelling
15% (16)
manager on phonemanager not helpingpoorly managed

Complaints

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Shelly Norsworthy

Dec 17, 2022
0

25) tree as it as called now, in Rogers, Arkansas, located on Walnut Street. As we approached the checkout counter we were rudely told by the cashier, she was shutting down her register. Her shutting down only left a choice of using the two self checkouts which were full with other people waiting!!!

On a weekend before Christmas this is unacceptable in my book. Plus her manager steps out and sees the situation as well too! He needs to be fired as well! If I owned the company, there would be no self checkouts!

And companies wonder why they lose so much from theft using self checkouts!

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Betty Feliciano

Dec 17, 2022
0

I’m very disappointed that my Dollar Tree no longer carries womens perfumes. I also can never ever find regular lined writing tablets which they used to carry before the price increase. I love my Dollar Tree, just disappointed what I used to be able to buy the store no longer has.

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Christine

Dec 16, 2022
0

Your location on US 42 in Florence Kentucky has a very rude staff. I went in to check on some helium balloons. As I walk in a younger black lady with orange hair and glasses was taping signs to the front door.

I asked to verify that she works there. She has no identification on her person. She never responded verbally, she rolled her eyes and sighed, obviously annoyed. So I simply said “if there’s a problem I can ask someone else” and she responded in profanity.

What a great representation of your company. This was on Friday about 11 am on December 16th 2022. You just lost a sale and future business. I believe this is your #7033 store

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Jessica

Dec 16, 2022
0

The dollar tree at willow lawn was very rude tonight the manager was cursing at a young lady she was and employee she was very sweet to me he yelled at her for talking to another employee and some other employee woman told her she was gonna fight her and then the young lady went off on the other girl that’s not right I’m a lawyer and the young girl Sophia wasn’t saying nothing until the manager I asked his name he didn’t give it he came out the office yelling at her a man shouldnt be yelling at a child first second she was taking up for herself the other employees said they don’t like them I see why I gave your employee the young lady I will be reaching out to her mother it’s a shame you have a manger acting that way he also told her to do better in customer service she did her job she…

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Customer

Dec 15, 2022
0

On Dec the 15th , i was at the dollar tree store in the Bayonne area . I am not a regular there but go often . As I was walking by the register areas , two of the cashiers were having a friendly conversation.

Im not sure who the man was , must have been the store manager , Rudely and very disrespectfully yelled at these two girls on the register to “turn around face forward and be quit “ ! In shock , we all looked at him and one of the cashiers asked him “excuse me” where he then responded in a very intimidating voice “you heard me “ !!

No manager should talk to their workers in the manner he did , it was very uncalled for and very embarrassing for this company that you allow managers like that to work for this company !

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Charlene Thibeaux

Dec 15, 2022
0

I have made several attempts to connect with the original manager at the dollar tree on Cracker road in independence Missouri but nobody has gotten in touch with me..I'm taking this a very serious matter that a employee by the name of Pamela racial profile me and nobody has attempted to call me back..I tried making a complaint to corporate and she direct me to the area supervisor but he didn't reply..This is a serious matter and She is racist and very unprofessional

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Geneva Coleman

Dec 15, 2022
0

2022 iPhone confiscated. The Mgr wouldn’t or didn’t even give me the same help as for herself when her phone was stolen she looked at the surveillance camera. I got no HELP!! I called my phone when l got home l couldn’t understand the person she didn’t speak English gave me a bogus address insisted l come to Hyattsville phone died!!

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Marilyn Wilson

Dec 15, 2022
0

This is NOT a complaint. Lynn, I think her last name is Vierling, at Dollar Tree Waconia MN should be commended for the phenomenal job of getting inventory out and displaying it. I frequent many Dollar Trees throughout the area and none of them have their Christmas inventory out like Lynn does.

She takes great pride in her job. She knows where items are, helps find it and let's you know if it will be available soon. Please contact me if you have questions. Thank you Marilyn Wilson

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Leanne Berg

Dec 15, 2022
0

I arrived at Dollar Tree 6305 F Cottage Hill Road, Mobile, AL 36695 at 8:45 PM on Tuesday, December 13, 2022. The posted sign indicated extended hours 9:00 to 9:00. The doors were locked. People were visible in the store.

I returned to my car. I decided to return to the store and get someone's attention to be let in the store. I did get someone's attention and was told the store was closed. I pointed to my watch. I was told to come back tomorrow that I would not be allowed entrance.

When asked why I could not enter, a female employee (photo supplied) stated that her manager told her to close the store early. I told her I only needed one item and pointed to the gift bags hanging on an end cap.

She still denied entry and told me to return the following day. I explained that I could not. I…

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Frequent shopper

Dec 15, 2022
0

The dollar tree In Jeffersonville Indiana by the Taco Bell the manager is a hot mess her staff is a hot mess their is one girl in there that need to be promoted she a good worker cashier as of matter of fact I was telling her she cleared a line of ppl by herself she’s bout 25-30 years old black can’t think of her name shes always there nice well spoken friendly great costumer service and she’s fast before she started working there I be in the line 20 min not exaggerating.

She the best thing still don’t like the cashier with the resting bitch face white lady with a pericing need get in there do something expecially with that family dollar down the street the place a reck and it’s not a place I want to shop can you say it’s a trap house

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LJ Meeks

Dec 14, 2022
0

Your employees park in the handicap spots there not handicap just to lazy to walk

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Tammie Jones

Dec 14, 2022
0

Very rude cashier at the dollar tree store in Kimball TN. She is a black woman ( not lady) she is always rude, this morning she grabbed my basket and turned it upside down to poor out my items, I told her I would put it back for her, she grabs it and

said ,no , I have it and threw it in the floor behind her. She rang up some stuff and the stuff on the conveyor belt was a little ways back so I just reached over and scooted my stuff up some just to help her out.

It wasn't even close to her. She reached back and shoved my stuff backwards. I will not shop their while she is working their. If she is their when I go in, I will turn around and leave. If I wanted to be treated like that ,I wouldn't have divorced my alcoholic husband!

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Lori

Dec 14, 2022
0

Store #3826 Canoga Park (Roscoe) needs help! The store is filthy. The line goes all the way down the aisles so you can’t get through with cart to shop. Only one cashier always. Cashiers complain managers don’t support them while they get verbally abused by customers upset about horrible wait times.

I called for item availability question and was told she is on register by herself with a huge line, no help and can’t help me.

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Ruth Severe

Dec 14, 2022
0

I went to Dollar Tree Store #7350 today and received the worst customer service. I had an employee come up to me with the worst attitude and accused me of putting random items on the shelf that was already there.

She slammed on the shelf several times and was yelling and cursing at me in front of my children. Her name is Ruth and I spoke to the manager on duty that seemed to care less about my experience. This experience has changed the way that I feel about a company that I loved shopping at and was loyal too.

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Gabriella Gutierrez

Dec 14, 2022
0

I was shopping at the Dollar Tree on 10260 E Colfax Ave, Aurora, CO. I have my three children with me. Ages 8,6 and 1. My 1 year old doesn't speak yet and screams when he wants something. As we are in line, the cashier Robin Ballard loudly stated to the other customers "it's like a pet store in here and she would never let her children act like that" Embarrassed because the customers Infront of me were looking at me.

I put stuff down and left. I previously worked in retail and a cashier should never say anything like this, why for one are you going to make a customer or mother feel bad about something she can't control. Then talk about it to other customers to make them feel uncomfortable.

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Susan Cesario

Dec 14, 2022
0

I live in the Salt Lake City area and at two separate stores there has been a radio blaring up at the checkout registers. I find this very annoying and complained to the person that checked me out and he did not seem concerned at all. It is very rude and annoying to have to listen to a radio station blaring while shopping.

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Charles Warren

Dec 13, 2022
0

Yes I've been shopping at the Dollar tree on 91st avenue in Peoria around Peoria avenue since the store opened my daughter even worked there for a couple years and I can't believe the way I was just treated by an employee when I tried to enter the store with my mobility scooter you see I'm handicapped I have a broken back and bad knees and I can't walk around on the hard floor in the store but the lady did not like the look of my mobility scooter so she told me I couldn't ride it around in there who is she to tell me that I can't ride my mobility scooter somewhere in a public or in a store I thought you needed to meet the needs of the handicapped I guess not well I'll never shop here again thanks to that one lady

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KAREN DAVIS

Dec 13, 2022
0

I wish the local employees would take some pride in their work and location. The stores in Tyler are unorganized, you can't find anything. The merchandise is just thrown around. I would shop there more if they were cleaned up and organized.

I don't want to have to dig through other items to find what I'm looking for. It feels like going in to a junk store or a garage sale. Take some pride in what do.

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Serena warren

Dec 13, 2022
0

Ordered online to ship to store. It has been 14 days and still hasn’t shipped. Contacted them and they said they would get back to me in 24hrs. Still hasn’t. I asked for a refund. Ignored the question.

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Scott Steele

Dec 13, 2022
0

On Wednesday, December 7, we drove about 15 miles to visit the Brevard Road (just out of Asheville, NC) location. We were looking for some specific Christmas decoration items. We pulled up and there were four large, poster sized, hand scrawled signs stating the place was closed -- this was at 3:30 pm.

So, we drove back to Asheville and headed for the location on Tunnel Road. Again, signs (this time, sheets of paper) saying this one was closed -- this was at around 4pm.

In both cases, there were people inside.

About a month ago, I visited the location on a Tuesday at River Ridge at around 4pm -- closed.

What is the deal? I understand staffing issues, however, I maintain I have gas costs and lost time.

I have visited some of the stores in this area and the closing times are a guess,…

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Angela Davison

Dec 12, 2022
0

If the employee at the Roseburg Oregon store is not terminated immediately her name is Diane d e l e o n i will fully intend on suing you she had an employee attacked me for a personal reason and that is b******* I've already talked to a lawyer but I'm giving you heads up because I usually don't shoot people but I will come after you if she is not terminated immediately my number is 541-817-5634

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Alicia Angelozzi

Dec 12, 2022
0

I wanted to store 5954 in Reading Pennsylvania. Where I was returning a few things. I made sure from the very beginning so let the manager know that I did have the receipts. I understand that there's no cash to be given back which I didn't have a problem with.

But the manager he was not very happy with me returning things he seemed to be put off by the fact that I was bringing anything back. He kept putting the receipt in my face saying you can't get cash back you can't get cash back I understood that it would be in a gift card I'm disabled not stupid.

So as he's going through the things then he comes to almost the end and there's a package of bows and he flicks them up in the air and says they're not from here we don't sell them here, okay no need to be rude. Then I show him these…

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Robin

Dec 12, 2022
0

At 1pm today I was at the Spooner, WI store when an African American woman walked out feeling like she had been treated poorly compared to other customers. After she left the Manager began talking to anyone standing by the checkout, 2 other employees and three customers.

She was denying her behavior and went on and on. I did not observe the Managers interaction with the angry customer but I found the Manager talking about the incident to be VERY unprofessional. I tried to call your Customer Service Department to make a complaint about the Manager on duty twice.

I was on hold for 25 minutes! The customer service obviously needs improvement because it was non-existent for my two calls. The manager on duty should be given more training on behavior in front of customers. Plus the corporation…

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Regina

Dec 12, 2022
0

Store 1004 has no heat for days !! They have called headquarters and they haven’t helped them. It’s 30 degrees in Pa and this is beyond conditions no one should be working in

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Nathan Shepherd

Dec 12, 2022
0

Manager of store raised voice to my 4 year old child demanding she say please

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Anniefarrington

Dec 12, 2022
0

I was racially discriminated against im an 68 yr African American woman I went in to exchange an item no one was at the register so I asked the associate I said hi how are you she didn't acknowledge me so I said it again then she said how can I help you never looking directly at me so I told her I wanted to make an exchange she was trying to put up a shelf so

I asked if she needed me to help hold the end she was sooo rude she said no!!! 12/12/2022 at 10:05 store7774 770-776-4944

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jodie tellier

Dec 12, 2022
0

Thier is a store manager within the dollar tree emplyees who will not let ys use the bathroomS at any of our local stores here in warwick Rhode Island. I have just left your store because I need to have rest stop ar the airport rd location.

She said bith barhrooms were for emplyees only. I have been shopping at this location for 5 years and until she was manager the bathroom was available to customers.

Also she is very rude about it. This happened to me at the post rd locationwas she was there also. Now the post rd bathroom is accessible again. Since she moved to Airport rd. Now Airport rd. Is locked and we are nit aloud to use the bathroom.

I take meds that will not let me hold it for long. Tgis is not right. I will bo longer shop at this location.

Also thinking of just not purchasing…

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Katrina Thomssen

Dec 12, 2022
0

Dollar tree on Hobson Road in Downers Grove Illinois don't deserve any star. Rude employees and managers. They don't said sorry when you caught them in fault. I don't know I get treated bad at this dollar tree. I goes don't other one and I don't have issues.

That discrimination me because my speech and half of brain from a stroke. They talk to each other think the issues you have is funny with them. Thanks

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Michelle

Dec 11, 2022
0

I went to dollar tree at 1038us highway 9 parlin NJ 08859. she didn't care if I held up the line if people were in back of me or not. she refuse to do in customer service work.. she was laughing at me also.

I repetitively ask for help and she did not help..

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Aleah Kelly

Dec 11, 2022
0

Store# 5099 1701 ave ,December,11 ,2022 they only have one register manager in the room laughing not helping the cashier 50 people on the line no help the time was 4pm please check the cameras old people had to stand for hours

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Aracelys

Dec 11, 2022
0

The cashier named Ivette at the store located at 1362 Jerome is very rude to Customer, today at 1120 am I was trying to Pay for some things and when i put it in her box, she very rudely told me to pick up my things and wait for her to call me without having anyone in líne.which Seems to me that the lacks too much educación to work in an intitution where Customer service is suppoused to be the best

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No name

Dec 11, 2022
0

I was an employee until a few days ago I had a customer following me around the store harassing me asking me for my personal information and I tried to called the manger over to where I was she started coming my way then she turned around and went back to whatever she was doing.

Then a few minutes later she told me to go home because she thought I had a attitude but I didn't. I told her what I said to the customer that wanted my personal information. Yes she mad me mad and I poured Gatorade on the floor as I walked out but that still wasn't a reason for her to have another employee to text me and tell me that I couldn't come back to work there.

She started acting funny anyway after another employee reported her for what's actually going on in Claxton dollar tree store.

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Sondra Murphy

Dec 10, 2022
0

On Saturday 12/10 I shopped at the Dansville dollar tree store #4773 for our fire department Christmas party. I approached the register as I have in the past with a tax exempt form and was told it was done on line by a manager named Carrie.

She points at the counter says to go here and walks away. I was unaware of the change due to Covid we have not had a party in two years. I questioned the cashier how to do it and at that moment Carrie approached again stating she could not help me to try to go to the website instead.

After about 20 minutes of trying to do it then reading it takes 3-5 days I just paid for the items. If I didn’t need them then I would of walked out. As a manager I feel she should of helped me try to maneuver the website to get set up with your organization.

She had no…

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Mark Neumann

Dec 10, 2022
0

I am a 44 year old man who doesn't own a vehicle. I have damaged vertebrae in my lower back and my legs from my popping hips to my overused knees down to my throbbing callused feet from decades of hard working manual labor.

And though a little under a mile may seem like not that long a walk for some, when the temperature drops mixed in with a rainstorm it becomes a pretty unpleasant hike, especially the effect the cold weather has on my ailing back and aging bones. So I sometimes call ahead to my local Dollar tree store which by the way I love, going through a tough divorce and the poor shape of our economy I truly appreciate and depend on your great products and prices.

I have been having a moral conflict within myself and been avoiding this letter for weeks. I almost feel like I am…

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jack sistler

Dec 9, 2022
0

I was double charged for a purchase at the Paris TN store - took my bank statement to the manager as evidence of the double charge - she told me there was nothing she could do about it and I would have to contact corporate - just wondering what is going to be done about this - jack

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Katrina Thomssen

Dec 9, 2022
0

Today I experience of rude and bad management. There was boxes all over too. 00 . it started in check lane with Peggy. She was ringing me up and than the lady behind me noticed she want over the stick on the belt and rang up her item on my purchased.

We both lady, no comment sorry or nothing. Peggy stated remove it. Well she did I try tell her it on my receipt. PEGGY was rude a bout it. I had a stroke and my speech bad. My daughter was with me.

I want over to the manager Greg , he had a attitude after Peggy talk to him. I show my receipt and explained what happened . After 4 times he was listening at me. I told look arvthe camera to see what happens with the cashier because Greg wanted see my bags.

With this dollar store I had rude employees before. No one diserve it and when they…

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Yolanda

Dec 9, 2022
0

Dollar tree store #8319. 2610 Milford Road, East Stroudsburg, PA, 18303… II visited this store today and was shocked by a rule they have which states you have to spend over $25 if you present a $50 bill or if you present a $100 bill you need to spend over $50.

This is ridiculous and INSANE!!! I spent over $100 dollars on food and now you want me to spend more money?! Ridiculous! I will continue to seek an answer for this absurd rule! The store is a mess…items in the wrong place and the cashiers are rude.

Only good thing is the manager at this store is a sweetheart and should not be working there with the other racist women in that store. This was not my first time going to this store but surely my last.

It’s the worst store you have and should be closed due to the lack of…

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NJ Dyer

Dec 9, 2022
0

To whom it may concern,

I visited the Dollar Tree 2974 Northside Dr W, Statesboro, GA 30458 on 12/8/2022 at 18:01. I was very dissatisfied with my visit. During my visit I gathered all my items and wanted to check out. So when the cashier named Cindy was checking us out we watched her scan three Christmas platters for two of them. So when we saw her scan the items that way she rudely ignored us. After three times of telling her she did it wrong she finally sent up the manager. After we got to the car to review the receipt the price was still wrong. So we went back into the store and during this time other people were checking out. When she is done with the customers she ripped other people off because she did not give back the change to the customers. Other people were very unhappy over…

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Dan silva

Dec 9, 2022
0

I'm concerned that you do not do random UA's on your employees I in fact know that you have a employee working at the Roseburg store thats on drugs working there and I'm going to picket your store until you have tested your employees for drugs

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Haiden Alcantar

Dec 9, 2022
0

I was reciently shopping at this location place was very disgusting the bathrooms where filthy the workers where outside smoking ciggerettes and no one was at the register for a good ten or twelve minutes i was n such a hurry and the gal that was the manager i guess was still outside smoking another ciggertter while on the work phone converstaiting about very innopropriate things very loudly and as if she was on her own phone line i know this because while standing in line waitong i called the work phone to seee if i could get anyone to come ring me up and

she clicked over and told me shed b with me n a minute gave me no chance to reply then clicked back over to continue the innopropriate converstaitions about whos “dick”she was chasen tonight on tinder apprntly that was more importaant…

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robert michael bilancione

Dec 8, 2022
0

I feel someone should be made aware of the actions of some of the employees you employ and address this unfair practice.

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Mylenna

Dec 8, 2022
0

I overheard a manager at the store on crossbay blvd and pitkin ave tell a cashier that if she takes days off before Christmas to keep off. That’s not nice, they shouldn’t threaten employees:

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Ann Ledet

Dec 8, 2022
0

Washington Ave. In Ocean Springs, Ms Dollar Tree Dec. 8th. I understand that young people do not seem to want a job but I was upset enough to write this complaint.

First let me say that Dollar Tree stores have been my go to store right after the grocery store for over 30 yrs. And I love the variety and great pricing. But when I am treated rudely I think someone must have forgotten to train this young lady.

This employee was busy talking to another young female customer about what bars she could go to in the area and was bothered by my waiting to check out. She told me to wait, thought better of it and checked me out.

No thank you, just put my change and receipt in my hand and when back to writing down the notes the other girl was giving her. Other than the fact that I have stopped going…

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Shay Albright

Dec 8, 2022
0

7,2022 . I noticed 1 person on the register with at least 8 people in line to check out. As I was shopping I saw a young lady whom was the on duty manager on her phone talking loudly and she was yelling in the store across the room to a few of the employees.

As she walked past me I heard her speaking to a lady whom Im assuming must have worked there if she could work at least an hour because she needed to get the line down. I also noticed she never went to help the lady on the register, Which is wrong in my opinion when your a manager .

I was shopping for some Christmas items but since the line was long all the way down the isle I just left . I decided when I got home to call the store and the young lady who answered the phone by the name of Darlene was extremely rude.

Darlene explained…

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Hobert Grayson

Dec 7, 2022
0

Play on today at 1:35 PM enter your Gonzales location to purchase a big inhaler and a fingernail clipper. I asked an employee where to locate these items and what I thought was jokingly she said why are you Gotta come to me and walked off so again so this is this is someone that I’ve known for several years I followed her and

ask her again at work and I locate these items. She said in the HP eight section and I went there to look. Not not seeing what I was looking for I went and asked another employee of your store.

She came and helped me look on the word the items were supposed to be, she said that she knew that you all would not have the big inhaler but she showed me where the fingernail clippers were. So when she said that I made a decision that I wouldn’t buy one from one store…

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Scott & Maria

Dec 7, 2022
0

Hudson Massachusetts Dollar Tree store Service Dog Issue December 6th 2022 I was in your store with my wife while she shopped for Christmas wrapping supplies. My wife quickly had more stuff than I felt comfortable carrying so I went to the front of the store to get a shopping cart.

The stuff I was carrying including rolls of wrapping paper in the cart and started to push the cart thru the register aisle while leading my "service dog". Very quickly it became clear that the front left wheel on the cart kept going left and the wrapping paper tubes were going to knock items off the shelf near the register.

I adjusted my left hand a couple of times in an effort to compensate for the wheel / cart going left. As I passed the register an employee made a comment that my purebred English Labrador…

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Sj

Dec 7, 2022
0

Manager at store 1068 new hartford ny is lacking people skills!

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Scott jones

Dec 7, 2022
0

Dollar tree giveaway blessings is trying to blackmail me for an additional 150.00 before they are willing to release my 12.500..00

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Thelma Joyner

Dec 6, 2022
0

So the girl at dollar tree put my dryer sheet in with cold food out of the refrigerator part and so I reached over and grabbed another bag and if looks could kill I've been dead 10 times over and I said I don't want the food to taste like the dryer sheets and I don't want the dryer sheets to get wet as she was so hateful. She said we don't have any bags but I reached over and got one anyway and I asked her name and she said you don't need my name.

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Linda Brown

Dec 6, 2022
0

Dollar tree in ewing, nj would not allow me to exchange an item cause I bought at a dollar tree in Bensalem pa

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