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Dollar Tree

1,401 complaints

Address

500 Volvo Parkway, Chesapeake, VA, 23320

Dollar Tree locations are plagued by chronic understaffing leading to excessive wait times, poor store maintenance with boxes blocking aisles and empty shelves, and consistently rude or absent management. Customers report dirty conditions, inadequate employee support, and managers who ignore customer needs while being on phones or taking breaks during peak times.

Common Issues

35% (38)
boxes in aislesempty shelvesmessy
25% (27)
long linesone cashierunderstaffed
25% (27)
rude managerdisrespectfulyelling
15% (16)
manager on phonemanager not helpingpoorly managed

Complaints

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Mary Alvarez

Feb 6, 2023
0

I just left the filthiest nasty dollar tree in my side of town. Floors full of merchandise, nasty floors. You would think that a company as large as Dollar Tree would want to keep their merchandise on the shelves and not on the floors which were absolutely filfty. No pride.

Only 2 employees that I could see. So disappointed. Nobody was picking up the merchandise strewn on the floor. Bad business.

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Tara Kalous

Feb 6, 2023
0

I was inside of the dollar tree located in Diston Plaza, which is in Saint Petersburg Florida, shopping for valentines goodies for my 8 year old daughters class. I had a small bag that I brought into the store. I had the bag completely closed AND separate from the items I was purchasing from the store in my cart.

An employee walked up to me (in the presence of many other customers) loudly scolded me for having a “bag” in her store. I was totally taken off guard and shocked. I invited her to look into my personal bag to ease her mind and informed her I was just shopping for valentines for my daughters class.

She then demanded I bring it to my car. I almost walked out and declined giving my business to this store all together but decided to purchase my items and leave. I’m not upset with…

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Teresa Vorkapic

Feb 6, 2023
0

The check out lady is talking on her phone the whole time speaking really loudly in Spanish, while she's checking people out. Absolutely ridiculous.

Also the store looks like a tornado hit it. Elk Grove Village, IL. Arlington Heights Road. Thanks

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Sandra Billeci

Feb 6, 2023
0

On Feb 5th we were trying to exchange some fake flowers.

First there was only one cashier and when a request went out for help it took awhile for help to arrive. When she got there she took her time getting going. She was very unpleasand. She had a terrible demeanor.

Then she picked the flowers apart and refused to take one back because it was missing 2 flowers. Which that was the way we bought it. Some flowers fell off when she took them out of the bag. She told us to sarcastically have a nice day .

She talked like that more than once. This woman was your assistant manager. This was dollar tree in Vacaville

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Debra McMullin

Feb 5, 2023
0

Store 6387 2/5/23 12:09 pm Associate JJ Thus cashier had a hoodie on and had it up over his head. This is unacceptable as a employee providing customer service. He didn't speak to greet anyone in line or thank them fir shopping.

There was no smoke or anything. You also could beatty hear him tell you the amount. The store was dirty. It used to be one of the nicer and clean store but no longer meets that category. Hoodies should not be allowed on your head at cashier or anywhere in your store.

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Cynthia Sullivan

Feb 5, 2023
0

The Richmond Texas Dollar Tree on Mason Road and Grand Parkway is disgusting. There are things all over the floor, boxes in the aisles, merchandise ransacked everywhere, a wet mop just leaning up against a shelf. It’s a hazzard to our health.

There was only one man working at the register. No one else in sight. We walked right back out after making one round dodging everything in our way. I will not go back until management cleans up!

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Mary jane Morales

Feb 4, 2023
0

The dollar tree on s. New Braunfels st is telling all customer to leave there back pack by the front door my back pack is my purse I just got paid and my income tax but the employee there was not trying to hear me out she was very rude and didn't even care why I didn't want to leave my purse there then she says they are not responsible for anything missing so

I refused and she said I was no longer welcome in that store and here I am

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Briana Stokes

Feb 4, 2023
0

The manager at your Okeechobee and Hartman store is such a very poor one. She yells at her employee in front of customers, degrades them and i over hear her talking so poorly about other workers. She complains no one does anything right but her, rude to the customers, then continues to say she’s working so many hours a week and she has to pay people under the table to get the store clean.

She’s always looking over people’s shoulder to make sure they are doing things right, or her way. If it’s not her way then it’s wrong. She should NOT be a manager of any kind knowingly she was in those people’s shoes at one time.

I’m in that store everyday, but will no longer be. From now on I will take a longer drive to the Georgia store. I’ve seen this lady do this one to many times. The icing on the…

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Kimberly Mingo

Feb 4, 2023
0

9453 Annapolis Rd, Lanham Md store manager provided poor customer service by not trying to assist me in picking up an online order. I had to wait 55 minutes for assistance because she had a line. A line that I stood in for assistance but still had to wait.

She failed to take my order information went to the back only to return without my package. Then she sent someone else to the back but still no package. I asked her to close her line to assist me and was told she had to help the other customers and she was the only person who could get my package.

Subsequently she finally asked for my information that she refused to take initially only to send the other worker back to locate my package. After waiting 31 minutes another manager arrived and she asked him to help. Plus she had the nerve…

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Amanda Kimmey

Feb 4, 2023
0

I went to Wayne Ave location in Dayton Ohio around 645 pm. My total was 45$, I had 4 children with me as we are having a sleepover for a birthday. I told the cashier I need each girls items bad separately.

He said no its 2 bags per customer NO exceptions very hostile. Stacks of bags behind him. Wouldn't allow me to pay for each girls items separately. He obviously hates his job and displays it with his poor attitude. If I didn't have the children with me I would've left my cart and said FORGET IT!

I understand that prices on things have went up but for a corporation to restrict a cheap plastic bag is ridiculous!!! So I have 2 bags stuffed with art supplies, food items and personal items stuffed to the point your lovely bag ripped in my driveway.

Kudos to you and this AWFUL employee with…

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Caitlan

Feb 3, 2023
0

I am a full-time ASM at the Dollar tree where i work ( My store # is 03715 Willmar MN ). My Store Manger has not been giving me my full time 32 minimum hours that is policy for a full time ASM but she is giving everyone their hours.

I am the only full-time ASM... I just don't what to do cause i don't think its far that everyone else is getting my hours...

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Carol D Gibson

Feb 3, 2023
0

00 worth of things today. Plastic glasses with tops and straws. A pink, blue green. Went home washed them and put the grandkids juice in them. They hadnt even drank from them, and the juice waa leaking from the bottoms!

I bought some fake nails with glue and the glue was dried up! Bought the kids some playdough and it was as hard as a rock! I won't waste my money again! Im a senior and moneys too hard to come by.

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Tiffany Moore

Feb 3, 2023
0

The manager Nichole Rogers was very rude when I had my son with me yesterday in the store. She cussed me out she tried to say I stole I have receipt for everything cause i do not steal. When I worked there Larenzo Berry was in the middle he told me what was going on even smacked my ass and said it would be okay and I told him do not touch me again.

I am going to my local sheriff office and I am filing slander on Nikki for what she said about me in front of everyone including my 4 year old child and I will be sueing dollar tree for letting their manager give employees right to go through other employees files and letting their employees harass me without nothing being done.

It was 2-2-23 when I went to Dollar tree yesterday. I will be taking matters in my own hands. She is also a felon…

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CJ

Feb 3, 2023
0

I was just shopping at the store at 3329 East Bell Road in Phoenix Arizona the only female employee on shift right now she was extraordinarily rude to me she actually told me because it was getting ready to close and I had a cart and I had to sort through and said what I was by she said that if I can't shop and leave the right time not to come here and

Shop anymore and I find that extremely unacceptable intolerable and very rude I should have told her if she doesn't like her job she shouldn't work here but I didn't say that instead I'm telling you what she told me that's very poor customer service and she really shouldn't work for any anywhere where she's dealing with people cuz she doesn't know how to deal with people she's a terrible employee I'm sorry I don't know how else to say it…

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GWENDOLYN D GREEN

Feb 3, 2023
0

Good evening today I visited one of your stores in Miami Florida located at 5800 NW 183 Street. I have been shopping at Dollar Tree for many years and I am there at least 2 or three times a day.

What I witnessed today at the above location is mind blowing and left a very nasty taste in my mouth. My 78 year old mom and myself love to drink root beer soda and I came across the IBC Root Beer which contained (4) small glass bottles that were inside a carrying box like wine coolers.

On the box it reads (4) bottles of root beer. 25 a piece when the box is suppose to be sold as is in its original container. 25 that is simply against the law. Being a loyal customer I didn't want to create a scene or argue with the Manager or any of the employees so I decided to bring it to the table with the…

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MaryKate Lemaire

Feb 3, 2023
0

I was in Dollar Tree in North Adams, MA on Sunday Jan 29,2023. A conflict arose between a customer and the cashier due to the register not working properly and the customer growing impatient. The cashier had a long line and no help at all.

She was trying her best to remain calm and respectful. The manager comes out of the little office and starts arguing unnecessarily with the customer about “the new system not working” and how it’s not her problem and she doesn’t want to be “treated like shit”….

No one was treating her like shit. In fact, she could’ve assisted her cashier sooner by hopping on a register but chose to hide in the office (which the customer pointed out). The manager called the customer “a stupid fucking bitch” in front of everyone in the store (including my child).

I was…

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Soba

Feb 2, 2023
0

Hello, I’m sending this email , because I’m so tired of going to Dollar Tree , and they are out of stock because the workers are not stocking . You can see all the box’s line up to be stock , but the workers just not doing it . It’s very poor management.

It’s 3 Dollar Tree in my area. And they all the same way. Lazy workers and poor management . Someone need to visit these store to see how they are running. The 3 that I’m complaining about is Bedford Ohio, warrensville ohio and garfield heights Ohio .

All the shelves be empty it’s terrible. Please help these 3 store

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Lethgar Smith

Feb 2, 2023
0

Dollar Tree Store #6738 6302 S Dale Mabry Hwy. Tampa FL, 33611-5101 US

One cashier on duty until 12 noon. Cashier on duty was moving at an incredibly slow pace. As if physically disabled. I stood by and timed it. Customers were taking approximately 15 minutes to get through the check out lane. Customers were irate. When queried an employee stocking shelves stated that store policy is one cashier until 12 noon. Time of visit 11:00 am hour February 2nd

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sherice l west

Feb 2, 2023
0

I recently visited the dollar tree store # 959. I was met with blatant racism from a very large, unkempt male employee. He stood at the front of every aisle my family and I went down watching our every move.

But then, as we checked out, he literally stood at our counter and just stared at us for all the transaction. I have never, in all my shopping experienced such a blatant display of rudeness and racism.

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Deanna Wright

Feb 1, 2023
0

To whom it may concern ,

I hope this email finds you well. I am writing to express disappointment in the way my grandmother was handled at the Dollar Tree Store # 8034 , 2720 Hammondville Road, Pompano Beach , FL ,33069. Yesterday January ,27th, 2023 at approximately 4pm my grandmother went to above location to purchase some necessities , she paid for the items and got distracted by a phone call which resulted in her leaving her bag behind. Upon realizing this she went back into the store and asked the cashier if she saw her bag because she didn’t leave the store with it , the manager/cashier Stephanie then turned to my grandmother and told her she does not have a bag for her there and told her to get out of the store. She began to scream at my grandmother and said these words “ get away…

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Mar Mac

Feb 1, 2023
0

217 Stadium St. Smyrna, DE 19977. I was in this store to my surprise, I was very disappointed with the appearance and organization in this store... there were pallets with unpacked boxed merchandise in the aisle just sitting there making it very hard to walk through to shop...

In my opinion this is an accident waiting to happen. I understand, but this is a bit much. some of the shelves were completely empty as well... I had to travel 10 miles from my home to another Dollar Tree.

Please this store needs a visitation from your corporate office to make serious changes to avoid customers liability cases..

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Tracy Bell

Jan 31, 2023
0

I give this store a 0 as my experience

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Cassandra Kertz

Jan 31, 2023
0

As my daughter (3) and I were waiting in line to check out, with one woman ahead of us. ”. stupidly) assumed it would be no problem as we frequent that store due to its typically kind employees who have never had an issue with us using the restroom.

This cashier responded with a raised voice and very rude tone of “No, you can’t possibly expect me to take you back to the bathroom. ” I was too shocked to respond. The women in front of me turned to me and, gesturing to the cashier, stated how sorry she was and that she’s been in my shoes.

” I again was too shocked to speak yet. Now it’s my turn to check out. No apology, no greeting and complete ignorance was my experience through my first transaction. My second transaction, I needed to add 3 helium balloons to which I had the number and…

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Tina Christine -Johnson

Jan 31, 2023
0

There is a new manager at the dollar tree on N Nebraska Ave in Tampa, FL and she is piece of work! If your black you get Customer service but if your white you get " if it's not there we don't have it". If your lucky.

She is rude to her employees and the whole store atmosphere become very "hoodish" I went there the other night and there was a whole bunch of young people gathered outside around the entrance just goofing off. I was scared to get out of my car.

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Shannon ivie

Jan 31, 2023
0

On Jan 30 at the mountain home store the manager at night got got on the intercom and announced that she was the manager and had the right to throw anybody out of the store that was making a conflict I've been shopping at the dollar store with my children for a long time here in Mountain Home Idaho we have never caused any trouble I looked around thinking what is she talking about yes I took offense to this my children and

I have never been disrespectful in the dollar store. My grandson was with me and I was embarrassed some people do suffer from anxiety disorders the cashier assured me that it was probably the other customer that was in the store I didn't see anybody else.

She made the statement that she was the manager and it was her right. Which is true if the if there's somebody…

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Susan Marie Critelli

Jan 30, 2023
0

Justin Sharpe of Dollar Tree has been Menacing me for several years. He's a stalker, his employees have stalked me. The women steal. They leave items out of the bags, they unscrew lids. Gross Disgusting Employees that smell.

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Tammy Daugherty

Jan 30, 2023
0

The Benton Arkansas Store is freezing. The heat is not working and there is Freezing air blowing out of the vents. The employees are bundled up like it's snowing inside. It's 37° and we are expecting bad winter the next 3 days with the highs around 35° each day and lows in the 20° with wintery mix.

The working conditions are way beyond an OSHA complaint and the labor board, which is where my next complaint will be.

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Winona L Specht

Jan 30, 2023
0

The Dollar Tree store located on Whiskey Road in Aiken SC (161 S Aiken Ln Ste 440, Aiken, SC 29803) is dirty and poorly stocked. I was in the store today, and the shelves were half-empty. I really thought that the store was getting ready to go out of business, but the sale person that I talked to said that the store wasn't closing.

Someone from corporate needs to look into the condition of this store and its management

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Robert samorra

Jan 29, 2023
0

25 as soon you go to the register you will now i dont think thats the correct answer i ask her name and toll ne you dont now how to read i think she was in a bad mood her name is Le shanti people like that give bad reputation to the store i will no go back to this store preferred drive a litter more and go to another store

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Alisa Robertson

Jan 29, 2023
0

I started in July 2022, quickly became an Assistant Manager and worked my butt off for this company! When 2 full time Assistant Managers walked out, I was the only person in management in that store, and part-time only! I kept that store clean, and was not asked to move to full-time!

Later, on December 10 2022, I put in my two weeks, worked my two weeks, and on December 23, 2022 I worked my last day! I recently found out that I was put on the no rehire list??? I only ever worked my butt off for that store, called in 2 days because I had the flu, never stole, and was the most honest of all Employees!

It's not fair, and I want to know why I was put on a no hire list for leaving because I was only getting 20 hours a week? Christie Howard and her assistant Robert were committing nepotism,…

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Dora Baca

Jan 28, 2023
0

If I could give a rating of zero it would be -0 on customer service . I understand that when there are not many employees they can feel overwhelmed and frustrated. But yesterday the cashier who was on duty behaved in a foolish way.

To begin with, the clients before me, when she charged them,did it in a rude way. Since they did not speak English, they did not understand. I was going to buy balloons and she told me something that I didn't understand because she muttered when she spoke to me which I said “don't you have Helium?

and she answered me "that's what I said" yelling at me to which I told her you don't have to be rude and she mimed according to me. I have been going to this store since it opened and the employees have always been excellent.

This makes me never buy again in any of…

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Roda Elman

Jan 27, 2023
0

com @

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Lianne Evans

Jan 27, 2023
0

All of dollar tree stores recently in the northern Virginia area, have put these long poles on the shopping cart so they cannot leave the store. This causes a problem for somebody that’s disabled or handicapped like myself that cannot walk the product to our car without assistance. They should have a few carrts that can leave the store for those of us that need them to take to a car!

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Chelsie Barcinas

Jan 26, 2023
0

I want to complain about staff member Dana. At 9743 baseline rd Rancho Cucamonga. She’s rude and inconsiderate and mean , she has zero customer service skills. She’s there literally just to scan items. I love going to all the different dollar store but this location I will not be coming to anymore.

I’ve asked nicely and politely every time to use the key for my son to use the restroom and all times she’s lied about the key being locked in the restroom because when I went and ask other staff they went and given me the key. This very last time She stopped another staff member from giving me the key.

I don’t know what I did wrong to her , I’m a paying customer who is always buying from dollar tree. And from reading some yelp reviews I’ve noticed it’s happened to other guests. She needs…

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Summer Clavier

Jan 26, 2023
0

I was wrongly fired at Galion Ohio dollar tree by Kim Eulett the manager on Wednesday January 18th. Someone was supposed to cover my shift and she didn’t show up so they threatened to write me up if I didn’t show up to work in 15 minutes then about 10 minutes later Kim had told my boyfriend her stepson that I don’t have a job.

She did not fire me to my face and she wrongly fired me. I want something done about it I thought I had sent an email to corporate but I’m not sure. Thank you

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Amber Smith

Jan 26, 2023
0

I am trying to figure out how you guys hire a convicted felon whom is on active felony probation

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Colleen Heon

Jan 26, 2023
0

Your store in canon city hired a sex offender

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Andy gates

Jan 26, 2023
0

When I went to check out there was no cashier I waited for a while I could hear employees talking in the office and an employee came in after I entered after outside smoking. I waited until left items on the counter and left the store Titusville pa 16354

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Deborah Burks

Jan 24, 2023
0

Self check outs only. Guess you've lost mine and several of my friends business. We don't shop at self checkouts.

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Charles Teague

Jan 24, 2023
0

Upon my arrival to shop at the following Store#1095. Date: Jan 2023 Time: Approximately 1:00 pm Mr. Teague attempted to use the restroom, Restroom door was locked. I ask one female employee at the cash register about using the restroom. Employee informed, Mr.

Teague that restroom was out of order. Your understanding is appreciated in regards to subject related matter. Please reply back to me in a timely manner.

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Alisha M Ashton

Jan 23, 2023
0

Extremely rude customer service experience happened on January 23,2023 at around 2 :07 PM; in reference to long check out line; the mane of the cashier is unknown; she was short,short light brown hair; walked out of the office and loudly complained about having to come out if the office. Very unprofessional and rude.

She was on Register #2 on this day! Store #852;Shreveport,LA 71118 (Mansfield Road)

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Kathy Stacy

Jan 23, 2023
0

I live in Denver Co. We have a Dollar Tree Store down the street. We have been going there for years. I know times are different but something needs to be done with this store. I have called to make a complaint before.

The store is always dirty and the parking lot is usually full of trash. The isles are full of boxes so you can’t reach what’s behind them. The back room is full of boxes to stock. For the most part the shelves are bare.

The next closest store is miles away. Please try and do something about it. It seems the manager doesn’t care. Salina St. Aurora Co 80011. Thanks. Your losing a lot of money buy not having it stocked.

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Carol Dix

Jan 23, 2023
0

On Saturday 1/21/2023 my husband and I were confronted very rudely in the ironwood Mi store. We have a yorkie who is registered as a service animal. ) came up and started to ask over and over very loudly as to what our dog did for us she was very confrontational and was in my face.

We were taken unaware since we had been in store before and never had a problem. We handed her our items and walked out. This was very upsetting to us. I have also put in a call about this manner. Thank you

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Jordan

Jan 23, 2023
0

Always closed an hour or two before 8pm.

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Am Anonymous

Jan 22, 2023
0

DOLLAR TREE 2341 Main St SE, Los Lunas, NM 87031

This is second time a Dollar Tree Cashier stole from me. I had 7 items and she charged me $ 18.14 and did NOT give a receipt. This was on Sunday Jan, 22, 2023 around 2:00p Once I got home I could see there was no way these 7 items for 1.25 could be $18.14. iT HAPPENED THE TIME BEFORE ALSO, I JUST WAS NOT ON GUARD THIS TIME.

She was a middle age short older light haired woman, with glasses. She is stealing from the register as well as the customers.

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Kevin

Jan 22, 2023
0

RACIST cashier named DEBBIE(i assume she's racist by how she gives great friendly service to whites but none to blacks in her line) working on Sunday Jan 22, 2023 @1:35PM STORE 5166 I'm in her line and she over friendly with and talks and holds a whole conversation with white customer in line before me about plants, While I'm the next person in line, kept pausing to keep conversation going with her instead of ringing her up and moving to next person(me).

And then when she finally finishes ringing her up, instead of getting to ring me up Debbie kept talking to her and Debbie kept the conversation going with the customer as the customer was walking out instead of ringing up my items soon after. Then when she finally start to ring up my items after the lady left, Debbie didn't say 2 words to…

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cylinda A householder

Jan 22, 2023
0

First off I usually love your store and have a pleasant experience, with that said your store Family Dollar #12117 in las vegas nv has become the laziest, rudest, and most unpleasant business i have ever been to!

First off this store is listed as a place i can load my debit card at and have in the recent past today I was told we don't do that here anymore well then why are they listed?

Second I was treated with such rudness by not just your cashier but supervisor as well. 43 I told her lets take something off so I would have enough. She snapped at me saying just give me what you got.

Then tells me well thats my good deed for today wasted on a white women and they both laugh. There was a line of people I was humiliated I thought you had a policy against discrimination? Is this how you…

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Darlene Gray

Jan 22, 2023
0

I recently visited a Dollar Tree in Hammond Indiana at 1105 5th Avenue. On January 20th. The store was about to close and the cashier was extremely rude and unprofessional. I would have expected the Manager to correct her behavior but she chimed in as well with her opinions about customers who don't know how to go home.

I know we are shopping at a dollar store but I still think we should expect to be treated with some respect. It bad enough that we can't get to the merchandise because it's still in boxes but we have to be disrespected as well.

This is not the first time but this was the last straw. The store needs an over haul. It was once a nice place to shop but new Managers and staff who really just don't care. If I could I would give this store -5 star.

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Katia valencia

Jan 22, 2023
0

It was about 8 20 pm and my son that is 4 years old had to go the restroom. The cashier paola refuse to let ne use it. She was in a personal conversation on the store phone. Was telling her significan other how she wanted to go home early.

She told me it was my responsability to take my son to the restroom in my house. I asked for the manager and the manager refused to identity her self. They both refuse to provide the complaint department phone numer and told me to google it.

This was at strore number 6816. My son now has wet pants and its crying because he was not allowed to use the rr.

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April Williams

Jan 21, 2023
0

I do not understand with all the customers patronizing your establishments in different locations and your businesses can not offer reusable bags and is providing paper bags when you sell glassware merchandise, It is so cheaply of you, We have Supermarkets among us and they even offer soft reusable bags for a little price.

Come o your establishments have to do better with customer services, we are the ones shopping and giving our money to you please take us in consideration and not only offer paper bags, I was speaking to some coworkers that would go shopping with me to Dollar trees stores located near home and work, now I’m telling them how we giving our money to you and you don’t even offer us a reusable for a small price, I have to not go there as often as I would like to, It is…

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