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Dollar Tree

1,380 complaints

Address

500 Volvo Parkway, Chesapeake, VA, 23320

Dollar Tree locations are plagued by chronic understaffing leading to excessive wait times, poor store maintenance with boxes blocking aisles and empty shelves, and consistently rude or absent management. Customers report dirty conditions, inadequate employee support, and managers who ignore customer needs while being on phones or taking breaks during peak times.

Common Issues

35% (38)
boxes in aislesempty shelvesmessy
25% (27)
long linesone cashierunderstaffed
25% (27)
rude managerdisrespectfulyelling
15% (16)
manager on phonemanager not helpingpoorly managed

Complaints

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Edna Walker

Feb 23, 2023
0

For the second time, including today 2/23/23, at 4:30 PM, I had to listen to Dollar Tree employees cursing ( shit, ass, loud, etc. ) when talking to other employees, etc. , Atlanta, GA 30331. Employees should be trained better.

It's hard to find employees, but this is not acceptable

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Crystal

Feb 23, 2023
0

At 8640 Dollar Tree On Las Vegas Trail Store #5628 i Stop By There To Pick Up A Few Items And The Lady With African American With Glasses Came Down To Me And Advise Do I Have A Bag I Advise i Just Walk In Here Then Her And Mgr Start Argument With The Co Worker Tired To Fight Me In The Store And

People Start Holding Her Back I Ask The Mgr For Corporate Number She Advise To Look It Up Soooo Unprofessional And The Other Lady Kept Trying To Fight Me I Need The Camera To Be Pull That Was So Unprofessional For Nothing This Happened Around Today Feb 23,2023 1:30 - 1:40 i DIDNT Deserve That At All

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Maryann Silcox

Feb 23, 2023
0

No bathroom done shopping there. Bullshit. Zero starts dam near pissed myself dollar tree on Woodville road in Oregon Ohio is shitty place to shop.

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jaclynn esparza

Feb 23, 2023
0

Labelle Florida is a horrible store. Nasty smell. Cannot get down any aisles. No nametags especially the manager. Won’t move if he is stocking the aisles. Never smiles or says hello. He even blocks the aisle to go down. Your book aisle is worse than a kids room.

I have shopped dollar tree for over 15 years. If it was not so far to drive to the next nearest one I would

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Seth St.john

Feb 22, 2023
0

I had an associate refuse to give me their name, after cursing me! I run a nonprofit organization that aides people in hardship in Lexington,KY. I have tried 4 days to contact your company and have had no success in reaching anyone at Dollar tree! my contact # 859-214-6278.

Please help resolve this matter. Thank you. Mr. john

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Cindy l Lee

Feb 22, 2023
0

17 worth of children's books at store number 01232 (Manager Monique) today. When the cashier finished and handed me the receipt, it was unreadable. I complained because I need to submit the receipt for reimbursement. Cashier told me that there was nothing she could do and she would call her manager.

Manager Monique came to speak with me and told me that she was aware of the problem and that the register needed a new ink cartridge. I asked her for a reprint and she said she was unable to do that.

I asked he to use a different register and re-ring up my purchase and she said she was unable to do that as well. I told her this was not right and customers need to be able to read their receipts.

She said again nothing she could do and I asked her why they were not using a different registers…

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Traci Losee

Feb 21, 2023
0

waited 2 weeks FINALLY get the email that it has arrived Drove 25 minutes to nearest town and they could not find it. she calls the store it came in that day on the truck even tho it said it was there.

The lady on the phone did not care one bit that I was upset or inconvienced. not even an apology!! disgusting !!!

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Nan

Feb 19, 2023
0

It is amazing how incredible messy this store is. The shelves are covered in stuff belonging in other parts of the store. This store often closes at random times and no explanation. My guess is low employee show ups and tons of merchandise to put out.

Perhaps the manager needs more training and dedicated times of the day to close for a few hours to straighten and stock. Yet, let customers know with a sign.

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Barbara J Greene

Feb 19, 2023
0

My husband and I were at the Dollar Tree at 2683 Gulf to Bay Blvd Suite 102 Clearwater FL on 2/19/23 @ 11:55. The store was packed with customers.. And 2 cashiers.. one of the cashier's left to have a cigarette while Rhonda never stopped smiling or waiting on customers..

The other gal returned 8 minutes later... She's to be commended as the other patrons down the aisle waiting were not as patient since the returning cashier waited on the first person who entered her line ahead of everyone else.

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Sandy Charles

Feb 19, 2023
0

There were this girl who ask me if I’m someone else I said no! Because I’m black she yelled at me and tell me to get out of her store and tell me my kids be touching everything when they was with me all the time,she was a bitch to me and my kids which is not great, they should’ve find the person they was looking for instead of coming to me that way I demand an apology.

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Alison Price

Feb 19, 2023
0

I have shopped at dollar trees regularly for many yrs. The temperature in those stores has always been very comfortable until the other day. that was in sarasota, FL at the university-honore store where it was so cold, it was like a meat freezer.

another woman remarked on it also. I ended up having my nose run for an hr after just minutes in there and then had the beginnings of a cold. If it keeps being this way, I'll have to stop shopping there altogether.

Please go back to how it was.

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Lydia Longstaff

Feb 19, 2023
0

Have spoken with employees a fee times and hasn't fixed it yet. Augusta Maine store on western Ave the beverage cooler in front of store has mold all throughout them. This problem needs to be addressed. I'd appreciate an email back. com

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Jason Carter

Feb 19, 2023
0

A lot of your products are very cheap made but even Walmart and other major stores have the same exact stuff better made but cheaper than you

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Sreedhar Konda

Feb 18, 2023
0

They billed me 5$ each for 2 items. I noticed it after coming home and called immediately. They refuse to allow me to return it or exchange for other items. I was taken by surprise and even shocked that they won't allow any remedy whatsoever.

Prices are not displayed clearly and assumption

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RaShawn Davis

Feb 18, 2023
0

To whom it may concern, I was in one of your stores on Hillsborough & Habbana ave. I went into the store with my reusable shopping bags. I was planning on going to the Publixs next door. I didn't find what I was looking and proceeded to walk out..

Thank you for your time. com

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Maranda West

Feb 17, 2023
0

Cashier is always rude ...to me ..for no reason..I shop there often...but don't I will shop at your Carnegie location anymore

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Mary

Feb 16, 2023
0

store 7766 went to return a item with a receipt employee was very rude and nasty. Said no cause I open item. I said, how can I know it's defective if I didn't opened it. I didn't want a refund I wanted to get something else.

I asked to speak to mgr. She said she was. I asked for corp. # she said don't know. She told me to get the hell out of my store So when I was leaving she said by the way am not the mgr. And laughed.

That's not the way to treat an adult I am 65 years old and never been treated this way. You have lost a customer and many more!!!!

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Brandi Cooper

Feb 16, 2023
0

I am a Dollar Tree Queen very serious about my crafting and I am at mostly at these stores in the Dallas and Lancaster Tx area the Lancaster store is with in walking distance of my home we. I've know the struggle of the staffing at this location but today was the WORST IVE EVEN SEEN!

The associate with the with New Orleans accent was use foul language, cashier both were on there phones the one checked me out didn't even look and saw that I was ready for check out the was no hello nor no one greeting the customer THE ENTIRE STORE WAS A TEIP HAZARD, drinks in their work station, u-boats on every aisle store was trashed and I can only guess the Caucasian man was the MOD and didn't see him doing anything.

The community really needed DT and should have a better serve provided for us without…

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BOZIDAR

Feb 16, 2023
0

I visited your store in Whiting, In. Yesterday. I was looking for a specific item. I said “excuse me” to an associate. She never made eye contact with me. I asked for an item I needed to buy. She kept looking down at what she was doing and said” I don’t know, if we have any, they will be over there.

She pointed to the next aisle. She did not offer to bring me to the location of the item. I was in retail for 30+ years. If I would have done that to a customer, I would have been reprimanded.

I will NEVER shop at your store again. Train your employees about customer service.

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Rick Smith

Feb 15, 2023
0

Did not receive a hello, welcome to Dollar Tree, when I came into the store the 2 employees where sitting by the office door laughing and cutting up, I shopped and found everything I needed, I proceded to the check out, was not given a hello there as well, infact wasn't spoken to at all during the check out process, She (Zenobia) was to busy on her cell phone to even bother with your customers...I want shop at this location ever again

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mamie l bryant

Feb 15, 2023
0

A very small amount of merchandise on the shelves of the Dollar Tree on Division Avenue near Delaware Street in Grand Rapids Michigan I don't have the exact address but they have no caffeinated coffee drinks in the cooler like other Dollar Trees have that I've been to they have them sitting on the shelf. A person that wants a lift would like it cold and I could not find one bottle of vitamin C most all the vitamins were gone I went into another Dollar Tree on Eastern and 28th Street and they had what I wanted thank goodness

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Sonia

Feb 15, 2023
0

for the event wasn’t necessarily for it…

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Customer 1015

Feb 15, 2023
0

A employe balled up my change and threw it at me..the mgr was present. he came over and picked it up...The incident occured after she said i gave her folded up money...There was heated echange i felt very disrespected and humiliated in presence of custermer... I frequent the store often and this qas first time I saw her there.... I hoping I dont have to see her again. I informed her that I dont know where she from but she is in the heart of South St Louis City. I hope that i receive a response soon..

Customer 1015 314 665 4356

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S B

Feb 15, 2023
0

SOUTHLAND TERRACE, LOUISVILLE, KY. EMPLOYEE MARGARITA MEDDLES & KEEPS UP CHAOS WITH CO-WORKERS & CUSTOMERS, TO THE POINT OF DISRUPTION IN THE STORE IN FRONT OF OTHER CUSTOMERS. MANAGER CHRIS ALLOWS THE BEHAVIOR TO CONTINUE. SHE WAS MOVED TO DIXIE MANOR STORE & HAD PROBLEMS WITH THE MANAGER THERE.

PEOPLE REALLY DONOT WANNA SHOP AT 7TH ST. SHE PLAYS THE INNOCENT ROLE AFTERWARDS.

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Milagros Duket

Feb 14, 2023
0

My husband and I went into the Dollar tree at: 3430 53rd Ave W, Bradenton, FL 34210 store#4710 today. We witnessed 2 employees getting yelled at by a large white woman ( assumed she was in charge). She then proceeded to go to an isle to fill shelves while still yelling and complaining about the employees.

I said "you are making the customers uncomfortable with the yelling and repremanding". She responded " I'm sorry. I forgot I was here to make you happy and please you. in a condescending voice. we didn't hear anymore because at that point we were out the door.

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Dee Simon

Feb 14, 2023
0

The Employee at Dollar Tree On 198 E 98th Street Brooklyn Ny 11212, Couldn't Get His Name Because He Was Not Wearing A Name Tag. He Was Blowing Up Balloons And Was Very Disrespectful To Me. To My Knowledge We Were Able To Grab A Ballon And Pay For It At The Register Did Not Know This Rule Was Changed.

I Proceeded To Get A Ballon He Replied In A Rude Way You Have To Pay For It First, I Responded I Did Not Know That You Could Of Said It In A Polite Way. He Continued To Be Disrespectful And Replied Don't Touch My F**kin Balloon.

I Don't Care If You Like How I Said It Or Not.

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Angelica Garcia

Feb 14, 2023
0

This place has very bad management ….experience it today 2/13/23 manger Juan was very rude went in to buy valentines balloons and accidentally got balloons from banquets they had to sale he got really mad and started screaming what was supposed to be a very pleasant trip to dollar tree turned out to be a nightmare will not be back at this location management sucks

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Luz Rivera

Feb 14, 2023
0

This complaint is regarding how the manager at a Dollar Tree handled a situation involving me and another lady as the victims. This Dollar Tree is located at 42 Town St. Norwich, CT 06360. The events occurred on February 3, 2023 between 4:20-4:30 pm.

I was victim of a young white male in his early twenties who stood next to me at the end of aisle 5 and pretended to look at items. I noticed he was stalling and making hand movements near his belly and when I looked over he was masturbating with his genitals fully exposed and staring at me.

I ran away from him and told the manager up front who was at a cash register. Just then the guy came out of the aisle with a bunch of things in his hands and I pointed him out. She told him to put down the things he had in his hands and leave the store.…

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Sandra bergmann

Feb 13, 2023
0

I purchased items at dollar tree in clover sc. I was told at the York SC store that I could exchange them no problem. One item was broken and the other had 4 candles missing of the package of 8.

I picked out my items and handed the clerk my receipt and the items. The manager then said I couldn't return them because i opened one item. The item was face powder and the case wouldn't close correctly and the color marked on package wasnt even close to what it shouldve been.

Then she said I couldn't refund because I bought them in clover. I asked for my receipt back and the young clerk said I never gave it to her. I know I did. Now I am stuck with items and no receipt.

She was totally rude to me. I can't get through to the complaint dept. Was on hold for an hour no answer. My phone number is…

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Adam Annichiarico

Feb 13, 2023
0

This store has been closing early for over a month now, every single day. They are also extremely rude about it. They have been closing an hour early almost every day with no plausible reasoning. Here is the address. 8254 White Oak Ave Unit 1, Northridge, CA 91325

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wendy sims

Feb 12, 2023
0

I was shopping at the dollar tree Bel Aire Plaza 2641 N Atlantic Ave Daytona beach fl. I own a business and I usually buy all my decorations for parties and holidays from one of the dollar trees in Ormond beach or palm coast.

I had all my products on the conveyer waiting my turn. As all your stores do conveniently have stuff all around register I was looking waiting my turn. As soon as I saw Shwanda finish with person in fromt of me I turned around all my stuff had slid to front and she completely disregarded my things and took the man behind me things handed them over mine.

I said excuse me I’m in line. Instead of cashier shawanda putting his stuff down she ignored me while he insulted me talking crazy white racial comments. I left my purchases at register as the cashier responded with…

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Sherri Cole

Feb 11, 2023
0

The weaverville nc store I has the rudest associates the Manager would not come out of the office to help checkout customers. The store is dirty shelves not stock the corporate office needs to come in and get the store straight

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DJenkins

Feb 11, 2023
0

The Dollar Tree, Oak Park location is no longer my spot to purchase some of my favorite items; cleaning products, cards for special occasions, and more. Just about every isle that I went down I was stepping over products on the floor to keep from slipping and falling.

It was a complete mess.

Also, store hours are no longer consistent with their posted hours of operation. One never know if they’re open or closed during business hours. Lately, this seems to be the norm, so I’ll take my business to a more organized and trustworthy location.

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Briana stokes

Feb 11, 2023
0

This store has the rudest most inhumane manager I have ever encountered in any store or business I have ever been in. She’s rude to customers, speaks poorly about her employees around customers but yet her boyfriend or husband is always at the store.

I was in there yesterday 2/10/23 and she was talking down to an associate, the bathrooms are absolutely disgusting and have been that way for weeks now. She treats her employees as they were slaves, and like I said I am assuming it’s her boyfriend or husband.

She is an evil human that does not need to be around the public. She kicks boxes around and puts her duties on the other associates. This place is a disgrace, the lines are long as anything, she doesn’t help her customers. Get rid of her.

She tearing the store down. She has even the…

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Laura Ann Bernadette Bombard

Feb 11, 2023
0

As a customer, I came into dollar tree in Parma Heights Pearl Road about two days ago. I was happy to find birthday and Valentine's cards. And foods. I got up to the cash register with about 38 dollars of items.

No other customer was behind me. My foods and flower seeds were all totalled. I was happy talking about my purhases. So all of a sudden some (4) customers came, with it looked like one or two items. The cashier said to hurry there were people behind.

That isn't the most polite words to say to me. " I felt insulted because the girl should pay attention to me, be more friendly, one person at time. I was about to pay, I said they should open more registers, because they'll have more than 4 in line.

A customer behind called me a name, a brat, I don't know why. The manager got angry…

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Kent kjar

Feb 10, 2023
0

No bread, no sugar, no auto dishwasher powder, all popular items out! Floor was dirty, Unattentive employees,

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Holly M Jaramillo

Feb 10, 2023
0

Hello my name is holly I worked for the doller tree in Layton Morgan was my boss we had an episode with a crazy mental crazy employee she told us to give it an hr see if he deescalates well he cut his wrist on the floor she had him drive himself to the hospital where he was checked into the mental ward what can I do about this tragic situation that has brang back past trama

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Jami Madewell

Feb 10, 2023
0

Doors locked, no one at cash register, no one answering phone. Store opens 9a. I walked up to enter at 9:15. Further this store has merchandise blocking an exit door which is a fire hazard. Their doors have constant problems and no longer open automatically.

The store is on Springboro Pike in Dayton Ohio.

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Audrey outlaw

Feb 9, 2023
0

Dollar Tree on Roosevelt 6226 Roosevelt oak Park Illinois the store manager is very rude the store is always Junkie never have enough cashiers stock everywhere the manager don't like coming out to help the cashier they only have one cashier and the line is all the way to the back of the store

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Aneisha Shabazz

Feb 9, 2023
0

Aniya is a night shift cashier unable to count or at least she acted like she did. She broke my 20 when she didn't have to and she also kept $5 for herself. Night shift needs better management! This would have never happen on dayshift.

I've been shopping here for years and that will be my last time shopping here!

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Loretta Brown

Feb 8, 2023
0

My grand kids was in this store with a gift card that I bought them for Christmas. They were so excited to buy their items with their card. They are 3 and 4 . My grandson tried to use his card and it didn’t work the first time the clerk yanked the card from his hand and did it her self .

He started to cry . There was no one behind us it not like we were holding up the line. I bought a couple of items so I let him pay for my things. If I go in this store again I will walk away if she is the clerk

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Melissa Butler

Feb 8, 2023
0

Our store in Moscow ,Idaho is absolutely filthy you can't find anything with out digging through something. I have been to many Dollar Trees in Washington and Michigan and have never seen a store so disgustingly dirty on a regular basis.

I hope that someone takes care of this. There are boxes and product just laying around everywhere in baskets and on the floor. Shelves leaned up against things endcaps, I have worked retail for many years and have never seen a store like this.

I have pictures but they are too large to send. Thanks for your time.

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Chris

Feb 8, 2023
0

I just left the Dollar Tree on 612 Westchester Avenue in the Bronx, because I walked up to check out and didn't see anyone on the registers. I went to register one and put all my stuff on the counter and workers just walked by and ignored me, so I asked if anyone was there to check people out. No one answered.

I saw a girl way down on register 4 and asked if she was open, but I had too much stuff at register one to put it back in the wagon and come over there. After they just smirked in my general direction for a while and let me stand there for 5 more minutes, I realized it wasn't that serious.

If you guys don't want to sell the stuff, I really didn't need it. I left without buying anything.

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Melissa Ziems

Feb 7, 2023
0

I visited the loudon Tennessee location 2/6/23. There was a lady walking around stocking with her phone and listening to music loudly. I was in one aisle and the lady came in and I had to leave, the music was too loud.

The cashier apologized, I told her, it wasn't your fault the music is too loud. The cashier tried asking her a question but she never heard the cashier. It was very unprofessional and very uncomfortable trying to shop.

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Tena R. Dick

Feb 7, 2023
0

Your store looks as if a bomb went off inside. It used to be one of the nicest kept Dollar Tree stores around. My trip in today left me discouraged as to the state of affairs in this location.

I realize good help is hard to find these days, but please consider getting some help for this location, offering above the going rate of pay, or some other measures to fix the issues with this location.

Today, i saw almost every aisle had boxes and trash on the floors. The last time I visited, product dolly carts stacked with boxes were in the aisles with no one around to stock shelves. I couldn’t get down the aisles to shop because of them.

Many shelves were empty and some had random product shoved in them in the incorrect department. Many shelves had product that needed to be straightened and…

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David

Feb 7, 2023
0

Dollar tree store in Merrionette Park Illinois. The store is always filthy. Never nothing on the shelf. I’ve been a customer for several years. Today is Tuesday, February 7. It is 2 PM Chicago time. Why is the store closed?

Nothing surprises me what the store every time I go to get worse than worst they need to fix it. I wish there was less than a one star review I can give this dirty store.

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Mandi

Feb 7, 2023
0

so unprofessional. very very unprofessional. I love dollar tree but will no longer go to the one on Lindsay in norman ok. Everyone needs to be fired and that place needs a whole new staff!! Do cameras not see employees stealing from the register.?

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Sabrina Murray

Feb 7, 2023
0

My name is Sabrina Murray and i am an employee at Dollar Tree on Patterson. I would like to let you guys know that the store is unorganized and out of order i don't mind doing my job but the thing is they are not paying me enough to work at dollar tree to deal with managers attitude and

I have worked for retail before for instance dollar general and i was an manager/ key holder. There is managers not doing there jobs and lies and say things that doesn't be true and then on top of that. They don't follow their own rules they put out or say and i feel like its very unfair and unprofessional not to do your job and basically wear clothing to draw customers attention, don't know how to talk to customers at all and

they also have couples working at the same as well as relatives working the…

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Charles Swanson

Feb 7, 2023
0

M. I noticed the shelf’s We’re somewhat empty, I thought hope they not going out of business! So I got to the long line to cashier there were 15 people in-line, I heard Jessica ask for help, a black lady come out of office and started arranging the hand baskets At register 3, than she went to register 1 did the same thing than started shopping, now maybe 10 people in line she returns with her basket of items a girl Linsey come out of office and

opens register 3 to ring her up! She than says to Jessica I’m going to lunch now! Jessica tried to point out the line and I asked who the black lady was because I was on my break and wasted 15 minutes in line Linsey said she was manager and had to ring up all employee’s purchases!

And if I had complaint tell cooperate to hire more employees they…

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Dee

Feb 6, 2023
0

Tried to buy a ton of supplies for a big company craft project. I am sure we would purchase again and again as we had in the past. The owner told us NO tax exempt cards. Read the sign. He didn't try to help. Was rude.

My friend told him that we purchased here many times in the past with the same card. He didn't care. He lost a lot of business from a big, big Hershey company.

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