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Dollar Tree

1,357 complaints

Address

500 Volvo Parkway, Chesapeake, VA, 23320

Dollar Tree locations are plagued by chronic understaffing leading to excessive wait times, poor store maintenance with boxes blocking aisles and empty shelves, and consistently rude or absent management. Customers report dirty conditions, inadequate employee support, and managers who ignore customer needs while being on phones or taking breaks during peak times.

Common Issues

35% (38)
boxes in aislesempty shelvesmessy
25% (27)
long linesone cashierunderstaffed
25% (27)
rude managerdisrespectfulyelling
15% (16)
manager on phonemanager not helpingpoorly managed

Complaints

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Joseph Buchanon

Mar 14, 2023
0

Well the dollar tree in fort myers florida 33916 on mlk saved my life to day . the mangers and mlk deals with lots of crazy men doing lots of things even paying for the food. the dollar tree on mlk in lee county florida 33916 where the lee county sheriff and fort myers police officers do very well at helping out at dollar tree also fire fighters.

i picked the dollar tree because its nice staff and they smile at me and im kinda homelsss with tbi and i can only respect the employes especially the staff all staff 2 dollars general mangers . thanks joseph buchanon

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DEJUAN BLACKSHEAR

Mar 14, 2023
0

A older women that work at a dollar tree 1279 S Missouri Ave,clearwater florida on day tue,March 14 around 3:oo p.m did not return all of my cash for items I purchased. The older women and other employees are being very rude there hiding items before I get in the store..they are more than stalking me..I went to a trooper law officer about the situation..he got my information...we came to a bigger conclusion she could have involvement with past serious cimes..I ask can you fix the issue

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Helen E. Stallings

Mar 14, 2023
0

This afternoon, March 14, 2023, approximately 2:15 pm , at the Westview Dollar Tree. I was at the checkout and the young lady asked if I wanted a receipt, and I said yes clearly. I never ever go without getting receipts.

She ignored what I said and continued to wait on the next customer, she looked dumb founded when I said where's my receipt. She called the manager over and he replied, " there is nothing he could do. I shop there weekly, and I spend anywhere from $10 to $ 20 at any given time.

I spent $18 and some change. I did not appreciate her, she was too interested in waiting on the next customer, that customer even heard my request. The manager was simply uncaring and he made no remedy for the problem.

I am a 67 year old woman and I can take my business to Family Dollar from here…

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MARC NADELL

Mar 14, 2023
0

After receiving an email saying my online order (22556888529) was ready for pickup at my local store. The store didn't have my product and said they have no way of tracking what happened to my order and I would have to call the 800 number.

After calling the number twice I was told they have no way of tracking the order and I could have a refund or wait until friday to see if the order get's delivered. I want the product so I'm waiting until friday and hoping it get's delivered.

I don't have faith in their delivery system and at this rate I might not get the product for weeks or not at all and no way to track the order.

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Robert

Mar 14, 2023
0

- sorry for grammar im bad at typing when im furious

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Denise Walker

Mar 14, 2023
0

I had run into the Dollar Tree to buy a few things before work and I was at the checkout counter and the checkout person was standing there just talking to somebody else and then turns around and walks off and leaves me standing there and keeps on talking and knows I'm standing there waiting to be checked out so I just left that's about the rudest thing I've ever seen that was malda MO 63863

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Rebecca Elsenpeter

Mar 14, 2023
0

I have been trying over 2 weeks to get verification the last day and year that I worked for Dollar Tree. Nobody answers their phones I went to the store I worked at. They said they cannot give me no such verification about myself.

I need verification to last date and year I worked for Dollar Tree. What is so hard about not answering phones giving me information or the store given me information? It only takes five minutes but I need the verification in writing

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Kathy higo

Mar 14, 2023
0

Store in 2500 block of perkiomen ave mt penn pa shelves messy and disorganized. Loads and loads of cartons on on floor all over stove used to be nice and neat. Been a while since i was there

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JW

Mar 14, 2023
0

What a horrible experience, visited store 3-13-23 @ 9:45am. Had approx 20.00 of items in buggy. Got to check-out gave cashier $50. bill, was immediately told she couldn't break a bill that large?? Pointed out I would only get around 30. back in change?? She was very stern, we don't have that kind of money in register or the safe ? REALLY, are ya'll that broke or just going out of business?? What a joke to run a business like this !!!!

Jay

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Lesa

Mar 13, 2023
0

All of the older black women that works at the Shadow Creek Ranch location in Pearland, TX are very rude and mean. They don't know how to speak to the customers when they ask for help. They need a lot of additional training especially the store manager.

One snapped at me this morning because I needed to pay with cash because had left my credit card at home. They didn't even have the cash registers opened where I could pay with cash. They are continuously low on bags to put your goods in.

Please get some better quality employees to work at that location. Thank you.

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Cynthis Rankin

Mar 12, 2023
0

While shopping in Store #8677 on Friday 3/10/23, at approximately 4 pm, I tripped over items left in the floor of the check-out lane. One minute I was placing my items on the belt, the next minute I was laying in the floor, bleeding behind the next register.

The cashier and another customer helped me up and asked if I was OK. I was not OK. I was hurting and badly shaken. There was a line behind me and my items had been rung up so I paid and left.

Before I exited the store I looked to see what I had fallen over and took a picture. Someone had stacked up and rearranged the items I had fallen over. I am still not sure what I fell on behind the cash-register that punctured my skin, and caused me to bleed.

I asked the cashier WHY the store would leave such a hazard in the middle of the floor…

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James an Mary McLaren

Mar 12, 2023
0

Evertime I go to this Walmart the general manager of store always cussing an says my grandkids have to stay at front of store because kids tear the store up iam a elder an this is happened over 5 time I think someone should no Ashley Montana in Pembroke north Carolina is the name and location. An the store has really poor stock on shelves

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Wennette Bennett

Mar 11, 2023
0

My son informed me after an employee by the name Nisha approached him and asked him “are you buying something” while we were in the dollar tree on old National hwy in college park ga shopping. He then went on to tell me that when he responded “No, I’m with my grandmother shopping” she then said that he needed to leave the store if he wasn’t buying anything because he looked suspicious.

I asked him to show me who the lady was and once he did, I asked her if she insinuated that my son was stealing? She said “I asked him if he was buying something because he looked suspicious” I asked her how did he look suspicious!

Nisha replied “he looked suspicious because he was holding something in his hand (a product) looking at it. I told her that’s not looking suspicious, there’s many people in the…

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Cathy

Mar 11, 2023
0

I was returning 2 items$5 each and had the receipt There was an older lady with gray hair that I approached to help me with my returns. She was so incredibly rude. I was exchanging a sign and a wreath and there was a little bit of paint off the top of the sign.

I had not bumped it or anything so I imagine it was there when I purchased it. She said she couldn’t exchange it but then decided she would. She was really rude and when she picked up the sign bumped it very hard on the counter.

In all of my 64 years I don’t think I have ever had a store employee/manager treat me so rude and disrespectful

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Linda Stratton

Mar 10, 2023
0

Everytime you go in the dollars store you have One cashier Not sure if hes a boss or employee But hes always eating at the register, Today I went there was only one register open at a week 25 minutes in line we ask a person how could they know anybody else and he said he can do it by himself

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Lacree Bibbins

Mar 10, 2023
0

I’ve been in this store twice in less than 2weeks and each time I’ve left the store I was disappointed. The first time in the store I had an associate not only following me around the store but the associate kept reaching across me to put things on the shelf.

Each time the associate reached across me she came inches from hitting me in the face. The items that I had been shopping for I politely left on the shelf and left the store. I went in today to grab a few items before I went to work because this dollar tree was my last option.

I literally listened to the cashier greet the customers in front of me and the customer behind me, however didn’t bother to acknowledge the fact that I was even standing at her register. This store is the absolute worst dollar tree that I have ever been in.…

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Patricia Carrano

Mar 10, 2023
0

North Haven Connecticut Dollar Tree is absolutely disgusting employees yelling at customers unacceptable need to do something about that store. It looks like a dump very sad.

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Mister Jones

Mar 9, 2023
0

Terrible service from cashier. Made me use his bag. Rude about leaving my items in the hand basket. This is not the first time.

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Palema Cook

Mar 9, 2023
0

Dollar Tree Store located in Mobile Al 36605. 3008C Dauphin Island Parkway has merchandise in boxes all over the floor with some boxes opened with merchandise hanging out of boxes but not placed on shelves and some merchandise in closed boxes over the floor.

In a lot of isles you have to step over these boxes of items on the floors. It's been like this for at least well over 3 months. I shop at this store quite often but can't believe it's present condition.

I tried to step over items on last week and tripped and fell. No one assisted me. My husband is elderly and he was snagged and fell due to items on the floor when he went into the store on today March 8th 2023.

The little things white lady that I believe is manager or assistant mgr. Is very unfriendly and unhelpful. When one apply…

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Charles Graham

Mar 8, 2023
0

I need someone to contact me about a customer complaint I got on one of your store in quitman ga. Charles graham Dm592 404-421-1700

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David

Mar 8, 2023
0

I am a stickler on customer service skills. I worked in the service industry also and I would always say to my customers when I gave them their change back thank you and we hope to see you come back again tell your friends.

So today at 3/8/23 2:20 pm Connie The manager should instruct every cashier to say to every customer THANK YOU we hope to see you come back again tell your friends. You are inviting to customer to come back to your store.

And you're showing respect to the customer for spending their hard-earned money at your location.

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R

Mar 7, 2023
0

Was an employee at Dollar Tree Carmel Ontario was given very little information. For example, hours of starting were incorrect, was not told when break was therefore, there was no break. Employees are very ignorant towards customers and other employees in the store.

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Dawn Rutter

Mar 6, 2023
0

I was in the checkout line and the cashier had about 10 maybe 12 people in line and so which I come here all the time I live up the street from here and the cashier's name is Paula screamed at me and I really manner and just kept doing it after I asked her to please stop and cuz she was being rude she continued to yell at me in front of everybody in the store this is unacceptable behavior especially from a cashier

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Jaclyn aron

Mar 6, 2023
0

Rude employee at N 200 2nd street Millville New Jersey. The lady behind the register went on a rant for 5 minutes at least about how I waste my money on holiday items and that kids don’t care. I don’t care about her opinion nor was her attitude needed.

I have medical issues and am blessed to have a child. He didn’t need to hear her nastiness either. I’m appalled that an employee had so much to say about merchandise in her store selling and had to belittle me that way in front of my child and other customers.

Beyond pissed and will not ever be returning

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Angela Freeman

Mar 5, 2023
0

This is the 2nd time I've visited this Dollar Tree location in the past month and have had the same thing happen. The employees are very loud at talking about company business and how they're not going to work on that Isle or how bad the night shift did.

Personally I shouldn't have to hear the employees conversations about work or other employees.

Also, this location an employee has had their personal child there sitting at the end of a lane talking all loud. (3-5-23 @15:04)

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Selina

Mar 5, 2023
0

I am making a complaint. I was in your store at 457 E Cass Street, Joliet Il 60432. I was purchasing some items and Jamie was very nasty with her words that she spoke to me and with the customers before me.

She is not good representation of your company. 1216

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Gwen Menard

Mar 5, 2023
0

I go to the dollar store on Allen Street in Springfield Mass everyday and there's a wonderful woman who works there I believe her name is Josie it is the cleanest store I've been to in years. Today Sunday I went the store was a mess there were things all over the floor they were lines circling the aisles and the blonde at the register said she was the manager and no one showed up.

Like I said I've been going there for a long long time and the stores always been nice and clean since Josie was there the one day someday today that I go there at the store is a mess it's a mess things all over the floor it was a mess. m.

Sunday morning she was rude bragging that she was the manager and she was the only one there and that none of her employees showed up something needs to be done about her.…

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A Grover

Mar 2, 2023
0

I just was told to leave your store on 34th St n and 1900? 19th Ave North in St. Petersburg FL. I believe a new cashier? ( Was running register) was extremely rude and threatened me. He is new. I had heard him complaining to every customer in over an hour that he needed a different store and help.

He said I had a trepass and told me to leave the store or he was calling the cops. I have no trespass or even trespass warnings. I spend hundreds of dollars a month at your store. He said there was a TV that had my face on it. Sorely mistaken.

The guy needs either to be moved to a different place or massive retraining. Andrew Grover 435 9th Ave n upper 4 St Petersburg FL 33701

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Susan B Holbrook

Mar 2, 2023
0

Foul language from check out lady. Maria. She uses God's name in vain and curses while checking out. Not to mention she was cursing whole on her cell phone. I complained to the manager about a month ago but she hasn't stopped.

I personally will never go back to Dollar Tree in Elkin, NC. So sad to see Dollar Tree use employee's like that. I didn't feel safe when leaving because Maria and another girl keep looking at me after I got in the car.

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Chris Dunlap

Mar 2, 2023
0

I was overcharged $30.00 on my EBT card. Store didn't have any bags l had to buy 2 bags for my grocery items.And they rung up my items TWICE saying the first one was a reversal.l am hoping to get my money back.

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Jean Moreno

Mar 2, 2023
0

An employee (Mary Cruz) was talking on the phone while she was charging my merchandise. Mary Cruz charged me one item from someone else’s stuff, I told her about it and all she said was “she didn’t charge one of my other items”.

Which is a lie she charged me for all my 20 items plus that extra item that wasn’t mine. It’s been several occasions where she’s scanning items and talking on the phone while using her AirPods. That’s unacceptable behavior especially while she’s working and not paying attention to what she’s scanning.

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Felicia Clymer

Mar 2, 2023
0

March 2, 2023 around 9:10 am to 9:35 am at your store 11530 W Sample Rd, Coral Springs, FL 33065. I was take my duaght their to get something to eat before school. When I get in the line I noticed the person in front of me with over 30 items.

So I ask the cashier (who was of Spanish decent) if their was someone else to open She says no. So I was like o well I can't wait for you to ring up all that. So I proceed to take everything back which only took a minute and when I came back to the front to leave, I seen she stopped on the lady with the over 30 items and

took the lady that was standing behind me ( which she looked to be of Spanish decent too including to lady with the over 30 items). Seeing this made feel some type of way, that I was discriminated against. That makes me let all my…

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Christopher schutte

Mar 2, 2023
0

I was at franklin,ky dallor tree last Saturday one bathroom was out of Oder and the woman’s bathroom is locked because they made it employees only not open to the public say to customers that have to use bathroom use the bathroom at Murphy’s gas station and they have put poles up in the buggies only be use in the store not be take outside of the store because they are scared customers stealing the buggies which they are not

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Sissy Burns ( Me)

Mar 1, 2023
0

The manager at this location treat his employees very poorly. He’s rude when the employee asks for help & it makes the customers in line very uncomfortable. I will not shop here. This is the information from my tag Dollar Tree 6285 Commerce Drive Rohnert Park,Ca

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Michael foster

Mar 1, 2023
0

No restrooms available to buying customers @ location 3609 semolina Blvd sanford florida store # 2501

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Bryan Cooper

Feb 28, 2023
0

25 I will be contacting the better Business bureau I will be filing a complaint with them and you're probably going to be fine lots of money you're supposed to buy legal law in Pennsylvania change your name to the dollar surplus tree I have already filed a complaint with the better Business bureau being my uncle works to them so it won't be too hard to investigate also your company for not requiring to change your name to Dollar surplus tree and by the way start getting better movies like action movies like with Chuck Norris about maybe like werewolf movies in vampire movies .

And they are just the movies are just the same old thing same old copies of them over and over and Mycontact phone number is 570-693-4720 or 570-687-8965 there's all the proof you need I hope I get contacted back…

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Carolyn Shreeve

Feb 28, 2023
0

I don't even know really where to start. I shop daily at the Dollar Tree in Hendersonville, TN on New Shackle Island Rd, and the store is always a complete disaster and several safety concerns not only to the customers but also the employees.

Merchandise sitting all over the store in boxes.

Also when I was there one of the managers was definitely under the influence and was slurring her words, her name was Stacy. The store manager Jordan was aware of the situation and still left for the day and left this manager to close for the night.

Also Store manager allows other employees/managers to mistreat other employees. There's a lot of wrong doings going on in this store and things need to change or I am going to quit giving them my business.

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Bryan McCourt Bossert

Feb 28, 2023
0

Store #2378 manager has intentionally done away with all small baskets. Leaving (large & Oversized) carts for use in an extremely small store. Excuse was that they cost too much. aren't carts more expensive?

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Jylla Artis

Feb 28, 2023
0

I went to the Dollar Tree in Maryland, address: 9616 Reisterstown Road, Owings Mills, Md. m. A store associate was at the door advising customers that the store is closed. This was at the direction of the Manager. The Manager on many occasions has been rude.

The Manager was attempting to close the store because she was the only one on the register. The correct remedy to the issue was to complete the customers as best as possible. Had I not pulled my phone out to begin to take pictures, the associate and the Manager would have closed me out of the store.

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Kitty Millow

Feb 27, 2023
0

On Thursday January 23rd, I went to our local Dollar Tree, i noticed a semi setting in front of the door and sliding merchandise down a delivery chute. I went in as it was 7 :15 and they are open until 9, the manager came running up to me out of nowhere and started screaming and poke at me with her finger.

She was screaming at me saying we are closed , couldn't you see the truck, we are doing truck. I had no idea since there wasn't any signs they was closed. As I walked out she( the manager) said what the hell was she doing?

The truck driver said he didn't know what I was doing. If the other door had been locked I would have known they was closed. This is not the first time the manager has been rude to me or my family.

I will go out of town rather than deal with her. Something needs to…

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Lucille McDaniel

Feb 27, 2023
0

The store at wt Harris and mallard creek has great service but the parking lot is filthy! This takes away froma new store in charlotte nc. Keep charlotte beautiful! PLEASE

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Djai

Feb 27, 2023
0

On the evening of Saturday February 25th 2023 I entered Dollar Tree at about 8:30 to grab a couple of items that I needed for my child's birthday. Upon entering the store an announcement came over the intercom asking that we bring our final selections to the front as they would be closing soon.

After about 10 minutes of gathering my items I headed to the register still what 20 minutes to spare before closing. As I begin to take the things out of my shopping cart and place them on the converyer belt, the associate at the register begin grabbing my items in a hasty and aggressive manner.

The associate by the name of ISIS begins to shovle things in bags where items are essentially being crushed and bent. In my purchase I had got 2 small baskets which I Had a few small miscellaneous items in…

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Lois Roberts

Feb 27, 2023
0

You have racist worker in the Allendale store you have people blocking to door way sell tablets that ver disrespectful you can get threw the isles boxes in the way I am wheelchair bound I am going to get me a lawyer

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Mary jones

Feb 26, 2023
0

We were so excited when it open but now the public is very disappointed. PLEASE CAN YOU FIX THIS WE LOVE THE STORE BUT ITS VERY DISAPPOINTING!

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Crystal Uribe

Feb 26, 2023
0

I recently shopped the Scottsbluff NE 69361 Dollar Tree 02/25/2023 @ 7:30pm. I wasn't in the store more then 4 or 5 minutes when a young Hispanic male employee walked passed me in the arts & crafts isle goin in the opposite direction of me, and says "And don't be stealing anything"!

I stopped abruptly turned around to address his comment and make positive sure he was speaking to me, and was only able to catch him mumbling something else I wasn't able to make out as clear as the first rude disrespectful words because he never stopped walking or attempt to look in my direction. I commented back with " Are you freaking serious right now"?

I didn't know exactly what to do other then find a manager and tell them what I had just experienced. I was belittled, and accused of something horrible…

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Beth C

Feb 26, 2023
0

Manager nikita yelled at my 14 yr old granddaughter for ME pulling a cart with a bar on it, loaded, to my car. There were no 'barless' ones. I emptied it, picked it up and took it back inside. Then confronted nikita. Rude, hateful woman.

Told her if shes got a prob, talk to ME. Dont yell at a child. Her response 'get out of my store before i call the police. I waited. She didn't call anyone. Never go there again.

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Frank Salemi

Feb 24, 2023
0

I am a long time customer of your store for many years. I wish to file a complaint against your store in Tampa at Britton Plaza at 308 South Dale Mabry store number 974. The cashier that waited on me was extremely rude and even at some point threatened to cancel my transaction. Her name is Alfie.

At the beginning of the transaction, all I did was nicely ask and even said please double bag my purchase. The reason being is I am walking and I don't want to risk the bags breaking in the middle of the street which I feel should be understandable especially to the fact that you don't allow the carts outside the store.

So she double bagged the first bag but did not the second bag and I lightly said I needed that bag as well. And she rudely stated that normally we don't do this because we have…

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Young, Robert F.

Feb 24, 2023
0

Not open. m. when they were supposed to be open and they were not. They don't answer their telephone. Apparently you are shorthanded. I think you should pay your employees better and maybe you would get better employees. Or any employees

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Kitty millow

Feb 24, 2023
0

I went to my local Rochester, IN Dollar Tree on February 23rd at around 7pm. The store is open until 9pm. I noticed that the truck was unloading but there was no sign of anyone around. I stepped in the door and took a few steps when the manager comes running up and screams in my face"we are closed"what's wrong with you can't you see we are unloading the truck As I walked past the truck the driver and

the manager said " I wondered what the hell she(me) was doing. I left but was very unhappy with the way the manager screamed at me. This isn't the first time she has been rude to me, she won't answer questions about if they have a certain item she also is busy talking to the one young employee about her dating life and not about Dollar Tree business.

I for one will drive to another store out…

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Betty Vance

Feb 24, 2023
0

I was shopping at the Dollar Tree in Cherryville North Carolina on 2/23/2023 with my family. My grandson dropped a ball and went to get it and the employee Tabithia screamed at him to get out of the back room.

He tried to tell her he didn’t go in the back room but she continued to scream at him. When my daughter -in-law went and ask why she was screaming at her child Tabathia starting screaming at her. She told my daughter-in-law to come to the office and she would show her on video he went in the back room.

When she pulled up the video it showed that he Did Not go in the back room. She also told my daughter-in-law to get the fuck out of the store!! My daughter-in-law screamed back and her. She had the police band my daughter-in-law from the store.

I run a store for a large corporation…

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