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Domino's Pizza

1.0
933 complaints

Address

30 Frank Lloyd Wright Dr , Ann Arbor, MI, 48105

The most common complaints involve promotional offers and reward coupons not working properly (particularly free pizza claims), followed closely by rude and unhelpful staff who hang up on customers or refuse to resolve issues. Order accuracy problems, delivery delays, and poor food quality round out the major issues affecting customer satisfaction.

Common Issues

28% (155)
free pizzacouponrewards
26% (144)
rudehung updisrespectful
22% (122)
wrong ordermissingincorrect
14% (78)
latewaitnever arrived
10% (56)
coldburntdry

Complaints

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Bill

Aug 13, 2023
0

Today phoned in a order at Domino's on Kent Island ,md. Was told 15 minutes to be ready. Arrived 20 minutes and could not find order in system and kid thought iT was funny and laughing about it.

Finally found order and said would be ready in 25 minutes while continuing to laugh about it and the supposed manager???? Didn't say a word or even apologize didn't care didnt tell employeeto stop as not funny. Told them wasn't waiting as should be ready Definitely done with that place as getting worst each week and not that great pizza either.

Good luck if you dare, they don't care

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Chrishonda N Jackson

Aug 11, 2023
0

I had a order from the Chapin SC store. I had a big black bug in my pasta

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Kisha

Aug 11, 2023
0

Very bad customer service definitely felt unwelcome

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Chuck Phagan

Aug 6, 2023
0

False advertising. Y’all say to pin point a place to be delivered. they say they don’t have to. That’s grounds for an legal action of false advertising

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Calvinia

Aug 2, 2023
0

The 2 sandwhiches were burnt the dark brown in the pictures is suppose to be cheese they were both dry an hard as hell I paid almost $50 for food that couldn't be eaten ...them was giving code for free pizza last night an tried to usethem tonight for my kids an it says I have already redemed them... This is crazy so now my kids have to do without... I think I'm going to delete my profile with y'all an just start going through somw one else I don't have money likethat to just waste

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Sarah Pippin

Jul 31, 2023
0

This store cant not get it together my food was undercooked topping fell off the pizza when trying to get a slice it was so sloppy and just awful!! It seems to get worse with every order and despite the horrible service given I give them another try and again another issue with the quality of the food and someone just not caring when not making sure the food is fully done before sending it out to feed the customers and

I'm supposed to feed my children that NO THANK YOU!! I want my money refunded and I wont try to give this store the benefit of the doubt any longer!!

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Will thornsbrough

Jul 31, 2023
0

I purchased 10 pizzas for a girls softball party they were cold paper thin and terrible I orders hand tossed and it was like an half inch thick girls did not eat it so I’m out 80 dollars

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Billy

Jul 30, 2023
0

Had a coupon for free pizza delivery only. Couldn't set it for later time ... didn't meet delivery minimum order... went into store and manager was a rude bitch

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Wally Zaleski

Jul 28, 2023
0

I ordered a large mushroom pizza today, 28 JULY 23, and asked for well done. That pizza was not well done by all means, so I asked the clerk to please put it back in the oven and she told me that she can't do that because it would burn.

I asked for 3 min. more but was refused. She took the pizza from me and said she would cancel the offer. This order was prepaid with a credit card. I had no choice but to take this pizza with me.

I 've asked for the manager and was told "I am the manager" by this clerk at the drive up window.

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Tabitha Molina

Jul 27, 2023
0

The dominoes on 2115 Vista Oesete Albuquerque,NM 87121 as rude drivers my cellphone automatically doesn’t ring for unknown numbers and the driver rudely tried telling me to “figure it out then”because he tried claiming he was waiting for 10 minutes when I looked at my call log it only showed he called 3 minutes ago then tried telling me well what about the emails they send he literally argued with me as if I’ve never order from dominos before and it only sends the receipt for what you purchased doesn’t sent one for delivery.

He also called me on a already blocked number 10 times and didn’t use the common sense to leave a voicemail after the first call since most ppl won’t answer an unknown caller and when I called back he didn’t answer either yet had the nerve to tell me off… then the app…

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Christopher regan

Jul 26, 2023
0

About 5pm on 7/25/23 I ordered my food, order of Lava cakes, Philly sandwich, and jalapeño cheese bread. About 40 min go by I get the order go inside n I see I got bone in chicken wings instead of my sandwich.

This us my main meal for my wife n I thinking we can split it it's just us 2. After calling and telling them they saycwe will get it right out to u. Cool! Another 45min go by n no food so I call n at this point my other food is now cold while waiting on my main food.

I tell them at this point I don't want the food I've waited long enough. I want my refund I have no food that is edible. They tell me no just wait longer. WTF! NO I CANNOT ENJOY MY MEAL ITS BEEN LONG ENOUGH.

They tell me no we can only give u a credit, this is unacceptable! Delivery driver finally showed up I just…

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Erica

Jul 24, 2023
0

99 the automated service was terrible they finally connected me to my local store the manager there granted coupon no problem made the order it the delivery guy showed up sooner than what time they said which was awesome i was trying to get ny cash out of my walket and the delivery guy was parked right next to me i had my back turned getting them cash n ge literally turned around in my yard flipped me off and speeded away zooming out of my yard were i have children playing n it is a family road ..

im shouting like hello hello i try calling his cell no answer i call the store and the automated system like 8 times continuisly getting hung up on and im furious have to get to work I finally get thru the girl says hold please as i asked to speak to a manager n im on hold for about 15 minutes n…

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Kimberly Curtis

Jul 24, 2023
0

Zach in Southaven, MS on Chitch Road was VERY inconsiderate. Placed a order online and called less than a minute after it was submitted and told them I wanted extra chicken and sauce and charge me for it because online wouldn't allow me to add changes.

He IMMEDIATELY told me it was in the oven. I told him what I wanted. GOT there paid for my food only to get home to 4 pieces of chicken and DRY pasta. Called and he wanted me to bring the food back.

It was a HUGE inconvenience and he DID NOTHING!. I asked for my money back. You charged me but STILL didn't give me what I PAID FOR. He was a jerk with a smart mouth. I have been a customer for 20+ years and may have had 2 mistakes and they were corrected.

ALL HE WANTED WAS THE FOOD.

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Tamara Walker

Jul 21, 2023
0

Ordered a pizza it was full of sauce so much so it was oozing out.. I took the pizza back.. I asked for the pizza to be remade.. they refused said they’ll refund the money. I said I don’t want a refund I just want it made over.

The manager refused to come to the phone or window once I got there. They refused their names and handed me a sales receipt. I said I need a receipt showing it will be refunded he said he gave me the receipt.

I was like no this is what you handed me. He closed the window I had to call the police for his name Incase my money don’t go back in my account. Smh very unprofessional he had condescending smirk, and rude of the top!

They wouldn’t even give me the GM information…

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Shirley Rice

Jul 21, 2023
0

I ordered carry out and while waiting I experience a very vulgar conversation from the manager talking about another manager I think she should have been more mindful of the patrons in the restaurant the store location is 3939 Lindell St Louis store #1527 time 5:59 date 7-20-23

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Sam K Strawn

Jul 20, 2023
0

I ordered food and it was burnt and cold . And I talked to the Manger who acted like he really didn't care !!!

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kattie bates

Jul 19, 2023
0

I placed an order on 6/18/22 from store 1563 s nova rd Daytona beach fl 32114. I used the tracker and it said driver April was approaching i waited 10 minutes after that notification so i called the store and let them know i never got my order.

The one associate i was speaking with was the manger there and said the driver April went to apartment and the person who answer the door said they got a delivery earlier that day and didn't want that pizza so the driver brought it back to the store. The driver April never came to my apartment 23 because if she did i would of answer the door it was almost 10 pm and i had kids up that wanted pizza.

So the manager said my pizza will be delivered again in 15 minutes so i waited again i waited another 20 minutes and got a cancellation notice on the…

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Natalie Meinzer

Jul 18, 2023
0

I have ordered from dominoes a ton of times. I moved in with my daughter 5 min from where I used to live. I don't have a car so I order delivery. They have delivered to this address before. The last 3 times I have tried to order I have been informed they do not deliver to my street due to it being dangerous.

I live 4 houses down from the police department. The store is on Erie Blvd in Hamilton ohio. They told my daughter they don't deliver over 2 miles away. It's less than 2 miles. We just keep getting denied with different excuses.

So I won't even try anymore and will order somewhere else from now on and will be letting everyone I know not to order from dominoes. To order from other pizza places because this is rediculous

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Emeline Sotomayor

Jul 18, 2023
0

I place an order Saturday, July 15th at around 8pm was 11pm and no pizza in between 9 and 11pm I called like 5 times I spoke to the manager on duty she was very rude and unprofessional she told me "well what you want me to tell you what do you want me to do I don't know we're your Damm pizza is.

And when ask for credit she told me well I can't do because I don't have your pizza. I always order from them never had an issue. She didn't even told me her name. 49 like after. Never explained why the charges.

I want my money back and from now I will not order from Domino's. I used to order between 2 and 3 times a week. This Domino's is: Westchester Center 2800 N. Military Trail. 33409 561 686 3332 That manager should be fired

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Susan Dougherty

Jul 16, 2023
0

I placed an order using your app at 5:07. It is now 6:31 and no delivery and no answer to repeated calls to the store. This is the second time this has happened, and I won’t be ordering again. Apparently, though I live in West Chester, PA, my store for delivery is Newtown Square.

After waiting almost 1-1/2 hours, I called the West Chester Gay Street store, and they said they are not allowed to deliver to me since I’m in Newtown Square’s delivery area. This is ridiculous that if one store doesn’t do their job, another store isn’t allowed to deliver.

I am about halfway between the two stores, so the time and distance are about the same.

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Siobhan Harrington

Jul 16, 2023
0

I ordered 2 pizzas 7/15/23 around 8:45/9pm @ 9:30pm they were delivered. Did our order wrong so I called the store, said they would replace them. Waited a hour before calling to see when they would be here, told they had forgotten about them and was just.

Putting them in the oven and to give them 10/15 mins & pizza would be here. Called back at 11:20pm still no pizza, manager refused to talk to me over the phone but had someone else tell pizza should be here soon.

Called again at 12:10am this time NO ONE would answer the phone. So I went down to store around 12:20am. Manager was useless and a liar , tried to tell me that they sent driver back to my house twice, which NEVER happened.

So manager says he'll remake the pizzas .

Finally get home IDK 3 hours later and the pizzas where wrong…

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Michelle Shuler

Jul 16, 2023
0

I called in an order & Specifically told a female employee which was taking my order, my address atleast 4 times back to back. I called my order in around 12-ish midnight & she said it would be arriving at my home by delivery in exactly 31 minutes from then.

Here it is almost an hour later, no delivery, no phone call, no nothing, so I call & see what the issue is, & this time a man answered & told me that my food was taken to another address which was totally wrong! whomever they gave my food too,...

So be it, but I was paying in cash, not card or anything like that & not to mention how rude he was & hanging up on me. This is the second time they have screwed up & I most certainly WILL NOT be even attempting to order anything whatsoever from any Dominos PERIOD, not unless I get some type…

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Ken Cox

Jul 15, 2023
0

I received and email about a job from someone for the chipley store in Florida. I replied yes to the interview and asked when. Did not here back so I went up to the chipley store Saturday morning to talk with the manager.

I showed him my email and he said that the owner sent it. That he didn't need anyone. I thanked him and drove back to Marianna Florida, and went to the domino's there to talk to the manager to find out how owns the franchise here and to get a number.

The manager Mrs Parks was the RUDEST person I have ever meet. When I would try to talk she would cute off and say we're not hiring for here, we're hiring for some other place that is an hour away from Marianna.

I told her that she didn't need to be so rude. Then when I asked for her name,she walked off and said don't come…

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Sandra Bello

Jul 15, 2023
0

The Dominos store at 12225 SW 112 ST in Miami Fla, always has a problem when you call to order for delivery. Their credit machine is always out of order and recently they did not have a driver. We have to Oder from little Cesar almost all of the time becamp other dominos store will deliver to my address.

Please do something about that store Thank you

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Subrata Sarkar

Jul 15, 2023
0

I have ordered yesterday aFarm house pizza and a coke , order accepted from sector 5 Gurgaon, india, Rs 437.5 deduct from my account, my order no 153, after accepting my order from sector 5, domino's counter, my order cancelled without any cause, I hope this case taken seriously so that no one faces this type of problem

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Curtis M

Jul 13, 2023
0

On July 12th my wife orders a pizza from Domino's Pizza on 14834 Hull Street Road. Chesterfield, VA 23832. The delivery guy rang the doorbell and due to the fact my wife was in the basement at the time with children playing she didn't hear the doorbell.

She called to ask for the status of the delivery only to be talk to disrespectfully and was told she deliberately didn't answer the door because she didn't want to leave a tip and that they were never going to deliver pizza at our address and we could go somewhere else.

I take offense to this. My wife is from another country and he treated her rude and very disrespectful. We do not need to buy pizza from Domino's its too many other establishments we can get pizza from, but I will not tolerate my wife being talk to in a disrespectful way…

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Rita.c.main

Jul 12, 2023
0

Normally don’t write complaints but I paid 22$ for a dry 12” pizza. Very disappointed.

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RBAR

Jul 12, 2023
0

Order no 053 7/11/23 Called in order at 8:33-8:40 approximately. Called back at 9:33 asked about eta . Offered to come and get it . But she indicated it was in transit . Order finally arrived 10:10 pm . We are 1 mile from your Chillicothe mo store

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Michael Burklow

Jul 9, 2023
0

My name is Michael burklow im reaching out to dominoes corporate in regards to Ethan Badger a new owner of a domino's store in metropolis,IL ,62960. Below are the attached documents which have a written statement about my concerns with the store owner/manager.

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Renee Velazquez

Jul 4, 2023
0

The last 5 times we've ordered, they never delivered it. The not so nice woman takes our order, then later we get a text saying our order has been cancelled. We've called from different numbers, and they still don't deliver it.

The pizza isn't all that great but it's about the only place that delivers near us.

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Carol

Jul 3, 2023
0

Dominos personal are the rudest, disrespectful and unprofessional people I have ever encountered. The Dominos (#699) on Oak Island NC should be closed down and the staff fired form ever working at a Dominos again. They hung up on me 4 times laughing and when I drove to the store, so-called manager called the police on me to have me removed.

Gave my description as between 80-90 years old, I am 70. Disrespectful! Manager would not give me her name.

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Denna H Pillaro

Jul 3, 2023
0

I ordered a pizza on 6/25 after almost an hour & half, I called them to see where my pizza was. They tell me they were just putting it in the oven. So I cancled my order. 00) they said yes.

Monday, no refund, I call n talk to manager, they say sorry n it would be in my account in 1_2 days. We'd, I call again, no answer, Thurs, same, fri I go to store, they promised it was fixed.

Today, Monday July 4 Still no refund!!! Nobody answering store phone, can't talk to anyone at Corp. Office all you get is recording! Will NEVER buy from Domino's again, and I'm letting everyone I know, the crap service this business provides!

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Rana yousaf

Jul 2, 2023
0

Iqbal town branch very very bed experience after 1 hours they give my order. What the hell is this ???? Please no one going domino . Paan chod itnj bagart service aj tak nhi dekhi intahai gatiya barand hai .

Order taker name kasheef No one try this brand

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Kyle

Jul 2, 2023
0

I want a refund. There is no scenario where 1 pizza and a side of chicken should take almost an hour to deliver. If you can't accommodate deliveries then you shouldn't charge for them.

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Ricardo Dookie

Jul 2, 2023
0

I placed an order at 6:07 pm from store #3807 Hollywood FL, 6:38 driver call and said he is here but he is not wrong address . This happen 3 times phone call said he is here wrong address. I call the store and they said he is a new driver and he is learning and don't know, so there is nothing they can do, they said that they will have him return to the store and

send another driver back with the same order, one hour and twenty minutes later the original order showed up and the driver himself is saying he don't know anything and is sorry when he removed the boxes from his bag and seen alll the boxes soak with all the oil and fluids leaking out from them by sitting almost an hour.

WHAT A WASTE OF TIME.

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Rahul Sarkar

Jul 1, 2023
0

I had order a pizza from your vile parle sv road branch,order no 330, was wating for it and tracking the order where it is been reached, god call from the delivery boy, he is like you always get late and I have to wait every time, which was very false statement. Should not speak like this to any customer. And the delivery boy Mr. lal babu ansari not even handover me the order, he went away for his next order. I called up him and said, I will go to your store and will collect the order from ther.

Hence I reach to your store and said I want to meet your manager, one of your staff Mr. Kishore patil rudely talk to me and said he is in the toilet, still I wait outside from 10mins.

Store manager came, I explained the scenario, and he also like talk rudely. Without resolving the problem.

Also…

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Ian Bennett

Jun 29, 2023
0

Customer support is a joke. There's no way to call and talk to someone. The bogus phone number they provide only refers people to online contact methods.

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Renedra Culliver

Jun 28, 2023
0

I returned my order and the pizza maker over stepped the store supervisor and fat shamed me was very hostile. I believe he is a safety concern because the supervisor settled everything we were just going to leave but this young man kept walking back and forth trying to make things difficult being as lowdown as he could instead of letting us leave the store,He is new there he ain't gonna make it with that attitude

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cooper

Jun 27, 2023
0

I ordered a pizza online on the 27th of June 2023, asked for sausage, mushrooms and onions. I work 5 min away but couldn't leave so I had them deliver. I get an hour for lunch but I placed the order at 1:12pm and despite what the time says on the ticket, they did NOT deliver it until 3:05pm.

When they finally did deliver it, the pizza was only a sausage pizza, cold and my lunch was already over with. When I called the store, they kept putting me on hold and wouldn't get back with me. Did that 4 times.

00 and some change for this crap and didn't get what I wanted nor time to eat it and even if I could have eaten it was already getting tough to chew. I will never order from there again and I will tell everyone I know to avoid that place.

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Jessica

Jun 27, 2023
0

Repeat double charges and slow resolution of the issue

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Edwin

Jun 24, 2023
0

I ordered a large pizza, half mushrooms and pepperoni and half veggies and then did not put mushrooms on the pepperoni side. I called the store and the manager was very rude and she hang up on my wife all I want I just still make my pizza right and she wouldn’t do it..

this store is located in Marlborough, Mass. 54 Main St.

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Anthony Thompson

Jun 24, 2023
0

I just got off work and I came to get me a pizza from your company down here by the Navy Yard in Southeast Washington DC the address is 900 M St. I went to the store the door was open and he said it was close but the delivery was open so I said where I’ll call to make a delivery and

young lady would you go talk to the man he said no he’s closing everything down now this is it 10:50 PM but they close late night the lady was polite but then Messi talk to I guess with her boss was very rude .

You have people that don’t want to do their jobs closing early clocking out late . One of the oldest trick in the book . I am typing this email it’s 11:12 PM June 23, 2023 . The store supposed to close at 1 AM they closing two hours early For no apparent reason .

I’ve been coming here to your stores…

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Harikishan sodhani

Jun 23, 2023
0

Your raja park outlet always denied card payment

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Donald White

Jun 19, 2023
0

Why does 2 mid-sized Pineapple and Ham pizzas cost $45.00 at domino's while only costing $18.00 or less at your competitors? It happened twice! And, I am very PISSED OFF about it!

Don White

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Richard Acosta

Jun 18, 2023
0

I called your store located on Richmond Avenue on Staten Island to air a complaint about a delivery ...a female person who identified herself as an assistant manager ...she was very rude and just hung up on me ...is this the way Dominos treats its complaining customers??

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Jackie drapper

Jun 18, 2023
0

Pizza was ordered, then called back to say it could not be delivered. The so called manager refused to give his name so we would know who to let you know about the poor and unacceptable service this carrboro north carolina store provides This happened at 11:30 pm. Many calls and employees hanging up the phone and so called manager not giving us his name so we can report him about the sorry service and rude homophobic/racist behavior

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Greg concannon

Jun 17, 2023
0

Dominos pizza Hanson ma ordered specially pizza spinach and feta. Ingredients provolone cheese feta Alfredo sauce shows on menu. We got had red sauce called manager josh said pizza does not specify sauce sorry can not help you!!! This the the third time they got an order wrong.

We spend between $60 to $120 a week w tip ordering here and this is how we are treated. Will not be ordering again poor service this place needs training!!

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Jody Murphy

Jun 17, 2023
0

I ordered a large Philly cheesesteak pizza with no green peppers, onions and mushrooms light on half. What I received was a large Philly cheesesteak with onions, green peppers, and mushrooms on the entire thing, regular amounts-not light.

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Rebecca Lyons

Jun 15, 2023
0

My last order was a complete disaster. It took over an hour for them to get my order to me, for one thing.

Also, I ordered spinach, mushrooms, beef, and feta cheese as toppings. What I got was mushrooms, beef, feta cheese, and ONIONS! There's a reason why I never order onions on my pizza. I'm ALLERGIC to onions. They make me sick.

The entire pizza had to be thrown into the trash because I couldn't eat it. 72, and put my health--possibly even my life--at risk. I want a refund at the very least. I should get a new supper. And I'd look for a new pizza place, but most of them aren't much better. )

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Robert Suter

Jun 15, 2023
0

I have been watching your commercial about your crispy tater tots for weeks now. You advertise them is not being mushy like french fries but crisp and crunchy. I bought an order of Philly cheese steak tarts last night and there are so mushy it was terrible.

They were much worse than the french fries I get from any other restaurant.

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