Doubletree

I am in the Doubletree Raleigh, NC, Crabtree Valley. The gentleman that checked us in gave great customer service, but it was all downhill from there. My husband and I are still here, and if we weren't checking out tomorrow I would consider leaving.

First, and the least, we received cold hard cookies. Doubletree touts its cookies, and that was disappointing. But the biggest issue is we came to breakfast at 10a. We checked on line AND with the front desk and they told us it was in place until 10:30a.

When we got there, we were turned away and told they closed at 10a. To add insult to it, Victoria at the front desk looked at my husband and said "What? " In a not friendly tone. " Loud enough for him to hear. No apology.

No compensation for the misstep. It gets worse. We came for lunch, to…

This complaint is in regards to the Doubletree in Missoula MT. I travel for business and had a short 14 hr stay at this location. After checking in, going to my room, I noticed the room was very warm. I adjusted the air to as low as it would go But after settling in, I noticed the room just got hotter.

I called the front desk and was told that air conditioning was seasonal and is not longer available. And that I would need to open my balcony door for cool air. Really? Ok, I did that and the room cooked down a bit.

Problem is, trains woke me all night long. I barely received 5 hrs sleep. And that was broken sleep. The following day, after a few tasks , I thought I would try to nap before my pickup and a long 12 hr work day/night ahead of me. housekeeping continuously slammed doors.…

To: DoubleTree by Hilton Hotel Newark Airport, 128 Frontage Rd, Newark, NJ 07114, USA.

From: Muhammad Ather Checked-in a room on September 12, 2023 @ 4:00 PM Checked-out room on September 13, 2023 @ 4:20 AM

Dear Sir/Madam This is to let you know that my daughter and I booked a room at the DoubleTree by Hilton Hotel Newark Airport on September 12 so we could rest up before our next connecting trip to Toronto on September 13. On September 13, about 4:20 AM, we checked out of the hotel for Airport in order to catch our next connecting flight to Toronto.

On September 12, when I checked in at the hotel, the front desk employee requested a $75 security deposit from me and informed me that this amount would be returned to my Visa debit card as soon as I checked out.

My $75 hotel deposit…

My husband called tonight Sept 9. Tye employee that answered the phone today him there was no available rooms and online it said there was availability. She was very rude. Her name was Christy but wouldn't give us any more information.

We have the conversation recorded. After he hung up the phone your employee called my husband's cell phone from her own personal phone. Since then we have been dealing with harassment from her ever since. It's now 133 am Sunday and she's still calling and texting. THIS IS UNACCEPTABLE!

I WILL BE REPORTING TO THE BBB

Mohammed was rude I am a employee with Hilton I went to use my Hilton Honors and it was thinking about booking at his hotel I asked to speak to a supervisor because I was told numerous different things prior to speaking with him and wanted to make sure I had the right answers regarding charges he was extremely rude hung up the phone on me and told me he didn't care if I made a complaint to his supervisor he explained to me that he is the boss there so

thought someone should know what kind of person is running the hotel and how he treats his people this is regarding the Doubletree Suites by Hilton Orlando in the Disney Springs area at 2305 Hotel Plaza Boulevard(orlando) I will be not booking at this location due to the way he treats people

Hello, I would love to speak to someone about my recent stay at your hotel. I have always stayed at your hotel when traveling to Chattanooga. Everytime has been a wonderful experience except for my stay last weekend on 7-28-2023.

My sister an I planned to stay with you on Friday and Saturday night leaving out on Sunday. 00, this time we decided we would just check in once we got there. 00 we parked our on car in the hotel lot and there should never be a fee…

I stayed at the DoubleTree in Sacramento on 07/18/2023. I frequently will book a hotel on a night out. I checked in around 9:30pm and it was very dark , the place was under renovation l, no biggie. I get to my room and the bathroom was a mess, long straight hair all over the shower and hair clips lying around in there.

The bathroom door stuck and I got stuck in the bathroom and had to yank it really hard to get out. The air conditioner wasn't working it was hotter in the room than outside. I couldn't sleep because of the heat and checked out around 8am.

The steps to my building were wobbly and I have a bad knee so that didn't help and no cookies too boot. All that loveliness for $300+ . I would expect this from a motel 6 but for those prices I had much higher expectations.

I should have…

I arrived at the Double Tree, Sanderlin Ave, Memphis, TN on Wednesday, July 12 and we departed Momday, July 17, 2023. We were part of the Harper Reunion. The food service for the Reunion was outstanding, the people went out of their way to delight us.

There were exceptional examples of delighting customers with: Kelsey (front desk); Valerie and LaKeisha (Front Desk). Donna in the Restaurant was exceptional. Sean is an exceptional leader of the Bar & serving area. Our complaints surround the room we stayed in. 331.

We qualified for a mid stay cleaning and we called Friday, July 14 at 10 AM and again at 2 PM, we never received any service. My wife noticed mold in the shower area, wall paper torn in bath and the windows were so dirty, you could not see out of them.

ZACH was the worst front…

When checking into your Nashville downtown location at 5 pm our room was not ready and we had the agent had to search for a room. She was not friendly or helpful. She did not even tell me where are room was, just gave me the keys.

Asked about parking and she could not give me any info. Cookies were not given. Our room’s door was hard to lock and looked like someone may have kicked it in. Door handle in the bathroom kept coming off.

I tried to inquire about renting the meeting space at the Doubletree Midlothian Virginia. I left messages on multiple days with no response and now sales is gone for the weekend and no one else can help. I guess i won't ever be renting space or staying there.

When I arrived to check in I asked the agent if I can have a late check in and he was very nice and proceeded to say YES. The next day, when I approached Jose to let him know that I had spoke to someone the night before and he informed that I CANNOT check out at 12:00.

Jose proceeded to tell me that I would have to know the name of the person who work told me that. told him I don’t work in the front so I wouldn’t know the person name, but had no reason to lie.

I then asked to speak to the manager Jared, who didn’t want to listen to what I had to say and told me because I didn’t know the agent name, I couldn’t check out late. He didn’t even want to look up who worker name who work there the night before to ask him.

Jared has no business being a manager, he does not know how to handle…

Front Desk (Larry) very rude and unprofessional. He took over $500 from my bank account which should not have been taken out! Larry charged my account for 2 pet fees, and upon arrival and checking in it said NOT one word about pet policy.

I am not happy with my service, and I would like to push further towards this with this man!! I woul

Hi, I just returned home from a 2 night stay at Doubletree Orlando. Universal front gate.

First I want to say that all the staff I encountered were very polite and friendly. The lobby and courtyard areas were also very nice. The issue with this hotel are the rooms and the musty, mildew smells in them.

I don't have any allergy problems, so when I read google reviews that talked about the musty smell, I didn't worry much about it because I am not normally sensitive to that and I was only staying for 2 nights. When I entered the room, I was definitely hit with the musty/mildew type oder.

It was after 9pm and again I thought it's only 2 nights and 1 full day. When I returned home today and unpacked my things, the oder was horrible and all over my clothes, suitcase, backpack and even my…

Large bug cockroach found in room 104 Ocean City Maryland. Manager notified and was supposed to compensate us and call, nothing has happened we checked out 5/18. See photo

I rented a room for two nights in Philly. When I booked the room I was told $689. I got to the hotel Friday afternoon and the price changed to $789. When asked why I was informed about a fee $50/night ($100) incase I charged anything to the room.

I never charged anything to the room! I get to the room and there was hair in the tub. I let them know. Upon checking out, I was told that I’d get the $100 back in 5-7 days. Then when i called it changed to 3-5 days.

I waited six days to call and let them know I haven’t received the money. The lady told me that I got the $100 back already but I let her know it wasn’t reflecting in my account. She then lets me know that I wouldn’t see it and that $70 of it was taken out for parking. $35/night for two nights.

5 hours away from home! I was also…

Upon booking my stay at DoubleTree I was guaranteed pool availability until 11pm. When I arrived I was told that pool is closed for construction/maintenance. I booked the stay based on hot tub due to my medical condition. In addition, my room heat was broken.

I had to then pack back up my belongings get dress and move to another room and go downstairs to handle a new check in. This was such a bad experience. I went to speak to management and she said it’s nothing she can do or comp me with because it’s not their fault it’s corporates.

She said next time I book call directly.

My wedding party and family stayed here for my wedding in October 2022. ). The reason for getting the one star review is all the events leading up to the stay. They were HORRIBLE to deal with for weddings. I got my room block pretty early.

When I asked if we could open up more rooms in the room block as we got closer (I had a large wedding), they informed me that they sold out of their rooms because they booked a tournament that weekend. Okay fine, but they knew up front how many guests I was going to have at my wedding upfront and never said anything to me.

Weddings are stressful enough and I had to last minute find another hotel for the rest of my guests! Luckily Courtyard Marriott was down the street and…

Prepaid fir a room. Unfortunately, found out my friend had cancer and had surgery yesterday. Before surgery, contacted the hotel involved to let them know the situation. Didn't seem to be concerned at all about my friend's cancer. Only told him he wouldn't get his money back.

We will NEVER stay at a Doubletree by Hilton. They only care about money and not about someone's life. This is not over by a long shot.

Stayed at Doubletree Jacksonville airport and shower water would drain very slowly. I do not like taking a shower and stand in water. Same thing happened at Double Tree in St. Augustine

My flight was cancelled twice due to overbooking and weather problems the second time. I was charged the full fee including the resort fee without even stepping foot in the hotel. I contacted the customer service service multiple times and tried to reach out to the building manager for over a week unsuccessfully.

Every time I check my bank statement I find a new charge from BAHIA MAR FORT LAUDERDALE, DOUBLE TREE. Staying at this hotel has been a nightmare. They overcharged me and had no consideration that I am a student and could not fly out to FL for reasons out of my control.

Despite of the customer service promising to refund the days I wasn't at the hotel, nothing has been done. Manager Shirley was awful. Please stay away from this hotel and avoid Double Tree at all costs.

Room was dirty smelled like wet dog or a swamp all of our clothes (as we are leaving in a week cruise) had to be laundered because of the smell. Staff was rude and non helpful. People slamming doors all hours of the night nothing done about.

Hands on worst hotel I've ever stayed at and ive stayed at some questionable highway motels over the past 40 years

I booked reservation for March 29th - March30th. My flight arrived 8:43 I was at the resort after 9oclock the staff was kind enough to see if a room was available, which it was. My problem was the next day while getting dress a male house keeper walked in my room while I was undressed with out knocking..

He apologize and walked out, he than knock on my door again, as I opened the door he be gain telling me my checkout time was 7 o'clock, at the point I told him to wait at the door while I call the front desk. The front desk confirmed checkout time was at 11 o'clock.

I had NEVER experience a house keeper walking in my room without knocking or making sure a guest was still occupying the room. It made me feel very unsafe and this should be addressed. I will never stay at this establishment…

Make no sense I had to sleep at airport let alone catch 2 flights and I’m being told I cannot check into my room till after 3 which is ridiculous cause the booking told them we will arrive here by 8 am like it mkes no sense to travel over 100’s of miles and paid for a room I can’t go lay in and rest till a certain time is ridiculous I can’t gt a refund to go to another room so me n my family has to sit in the lobby tilm 3 Tht is very unprofessional after we booked this trip 2 weeks prior

Your property located in Phoenix stole our money and told us to leave because we had filled a complaint with corporate office and even refused to refund us.. this was all because they were violating their own policy which states that due to Covid is up to guest discretion if they want a stranger who might be a carrier of the covid to come in and clean their room.

It's up to the guest. Worst customer service here and I was paying $300-400 per night for me and my wife to be disrespected and embarrassed for filling a complaint with corporate.

I had the worst customer service experience this weekend at Doubletree Hotel at 3400 Norman Berry Drive. I knew my experience would be horrible from the time I walked through the door. A woman was pressing her way to the front desk because they checked her into a room that was occupied by other guest. She was upset because no one seem to care that it happened.

I checked in on Thursday and assumed that rooms would be cleaned daily. Friday morning, I opened my door to housekeeping cleaning other rooms and I asked when she could clean mine. She said I would have to request it to be cleaned Saturday morning even though she was next door cleaning. I went to the front desk and they stated that they scheduled for it for Saturday. I leave Saturday morning and come back to trash still in the room…

When I called the hotel to see if there was refrigerators in the room I was told no because they only have 6 and there first come. I want to know why there are limited refrigerators available or why not in rooms already? Me and my mother both have medication that must stay refrigerated.

00 on my credit card. I contacted the front desk about this charge. The lady who I spoke with stated it was for a cleaning fee. I then stated to her there was nothing to clean as I am a business person who leaves a room better than I find it.

I asked to speak to the manager and was transferred and placed on hold for 32 minutes. When someone picked up the phone she was extremely rude and stated to me that there was a cleaning fee for a mattress that she stated had a large spill on it.

I told her that was impossible and not anything that was done. She got very rude and said I have pictures then immediately transferred me without allowing me to speak. i was then transferred to security where the person who answered stated that security had seen the spill and therefore the charge and that…

I recently stayed at a DoubleTree Hilton hotel for a work trip in Colorado Springs, Colorado. I travel with my personal vehicle for work a lot so I like to bring my hobbies with me. On this occasion, I had my my mountain bike and my road bike with me.

The morning after my first night at the hotel I woke up to see that both of my bikes had been stolen from my vehicle. I took many precautions to ensure this wouldn't happen - I had multiple locks securing the bikes to the vehicle, I parked in the hotel parking lot near the building, and

above all else I chose to stay at a DoubleTree Hilton hotel because of their commitment to providing excellent customer satisfaction and safety. I was extremely disheartened to hear that the hotel would assume no responsibility in the theft that occurred…

False advertisement! I called to inquire about the pool being open and was told that it was. When I arrived I was told again the pool was open when in fact the pool area was not open and surrounded by caution tape.

I only reserved the hotel for the pool. I was later advised the pool has been shut down for some time. If I would’ve been told this initially I wouldn’t have booked the hotel. Then I was told it would be $172 to cancel although I was misinformed my multiple staff members!

Me and my family checked in on March the 11, 2023. 00. 00. I was told it was an accidental fee. When we got to the room on the 5th floor the room was nothing like what was on the web.

The balcony was nothing we imagined. The bed was lumpy. The stopper in the bub was broken and I couldn't put my 2year old son in the tub.... It was old food on the lamp beside the bed. There was no smoking in the room and we didn't mess anything up. 00 back.

For the price of y'all room there shouldn't be any issues. I can honestly say we will not return to the doubletree again....

Infested with cockroaches - housekeeping left piss in the tub - black mold on the fixtures - tried to charge us full days rate for later checkout when the welcome email clearly states the policy is a $75 charge. Very poor build quality of the building itself - balcony shaking, very unsafe.

Not only unhygienic but unsafe and criminally overpriced at more than $400 per night, on a weekday. Absolutely a terrible toxic property. Would take them to court criminally if we could.

The driver named Luis in Double Tree Airport, New Orleans, LA branch was very rude. We called multiple times before he arrived. Despite the fact that it took us almost an hour before he was able too pick us up coming from a long flight we had 3 connecting flights BTW.

Itoldhim maybe he was invisible. And said he doesn't care about my life after telling him we were very tired traveling for 24 hrs and waited long time. He shouldn't be working in this type of business. He is very rude.

I am also working in the hospitality business I would say he is the worse hotel shuttle driver I encountered his service is the worse.

Terrible experience at your hotel in Key West.

I had to go to Raleigh for business on 21 thru 23 Feb. the Company owner told me he had a rate with this hotel on highwoods blvd and I should chalk them and use him s Comapny name. I called 2 days prior and spoke with James Maurer Who was very polite and helping and told me that he did see a rate at 85 dollars a night.

I said that I would take that and he said I was all set. I showed up on the night of check in and was told the rate changed by a believe her name as shirley who was very rude after I said please call James as he is the one that confirmed this with me on the phone.

She comes back and says James never told me this which I told her he is not telling the truth. I did 25 years in the Army and now work for the Army and I will not be called a liar and told to leave because she is…

Rez 82746224 for 2/17/23.

I am attending a Cruise Planners conference and my daughter came with me. While I was at the conference today, she was in the room and said that at approximately 11am a maintenance man opened the door using his key. He did not knock. She was working at the desk and was surprised to see someone come in. The man then left. At approximately 2:30pm today she said that it happened again. We did not request maintenance and there was no reason for this person to come into our room without knocking. I did report it to the front desk and when I asked to speak to the manager about this, I was told that they would relay this incident to the manager. I do not know if this has happened. I am quite disturbed about this. Also, the front desk did check and agreed that nothing…

If I could rate zero stars, I would. Poor management, lack of communication between staff and crew. No efficiency, no solutions to address your experience and concerns. I spent 2 nights there, returned to my room on the first day to find all of my stuff gone, bed made and room cleaned (even though I left a do not disturb sign on my door).

You would have thought that they would have least put all of my belongings in a bag and put it to the side (if they believed that I left) but they didn't. Ignorant staff and individuals working there overall. You would think that bringing such an experience to the managers attention, he would readily have answers and a solution.

As I brought what took place to his attention 4 hours later. Not a week later. Whoever was responsible for being so intrusove…

I have a reservation which I thought I had made directly at the Downtown Memphis DoubleTree for the night of April 21,2023. It was to join a Viking Mississippi cruise leaving on the 22nd. Viking changed the departure location so I called to cancel the reservation. I was told that I could not cancel or change the reservation. There was no recourse!

We have used Hilton hotels many times. I believe there should be a way to cancel a reservation for one night over two months from now. Your assistance will be much appreciated. Thank you, Sheila Curtis

We stayed at your hotel in Orlando for the springsteen concert on 2/5/23 first off all the computers went down and the lobby was filled with angry people. Lines going out the door. A complete cluster. We finally get a room which we upgraded and weee told they have no blankets.

We weee freezing and uncomfortable for the entire night. We called again when we Returnes from concert for a simple blanket and again told NO. Not a blanket to be had. What kind of hotel does not have a blanket.

It was not a good experience. Very very very unhappy.

The hotel service was horrible and the cleanliness of hotel was horrible as well I have not received my final receipt from them as well I had breathing issues while I’m on my room due to dust and possibly mold

I reserved a room using my points. All was going well until a day before my arrival. 1. I called to confirm a handicap room and was told yes a handicap with 2 queen beds. 2. I called to confirm the person staying was my wife and front desk confirm making notes of this. 3.

She gets there and her name was not listed at all so it was question. Two the staff told her no handicap room was available and was give a standard room two queen not walk in shower. 3. My wife is handicap in wheel chairand struggles to walk.

Was told valet would be available. She gets there no valet. 4. The smell and appearance was bad and stinky. Dirty carpet. Sad dog hilton hotel. 5. The tub was walk in so wife could not shower and had to attend her event not well clean. That is embrassing. 6.

The staff really…

On January 2, 2023, my cousin, Dolores Carmadella-Baum and myself stayed at Doubletree by Hilton Hotel Chattanooga Downtown. Dolores paid. Checked out on the third and realized I had left my MagSafe charger in room. Called January 3rd evening and was immediately put on hold for 15 minutes.

When he finally did talk to me, I explained to him the situation and he again put me on hold for another 10 minutes. When he came back he said that no housekeeping had been done in that unit since we checked out and that he would leave a note for someone to look into it.

The next day around midday, after not hearing from anyone I called and spoke to someone wh again placed me on hold for a considerable time only to tell me nothing was in lost/found. She said the girl who cleaned the room was off that…

We arrived at bedtime and had to depart at 4 am. The two things I needed were a shower and good sleep. the room was very warm when we arrived, so we lowered the thermostat. The room stayed on 73 for our entire stay although we had it set for mid 60’s (so not a good night’s slee).

Although it would have been inconvenient and cut into rest time, we called the front desk…no answer. We paid for this room with our points. We would like this refunded.

I had experienced a cancellation of a flight at the Norfok International Airport and would need to stay overnight in Norfolk for November 9, 2022. I was set up to stay in the DoubleTree by Hilton Hotel locally which had a shuttle service to the airport.

I have never stayed at a Hilton Hotel but was happy to hear that it was going to be a Hilton. The shuttle brought me to the hotel and the check in clerk was very nice and gave me a bottle of water and a warm cookie.

It was a nice treat. The building itself could use a make-over but it wasn't too much of a concern for my needs. I requested a room close to the elevators and was accommodated with this request with Room 363 which worked out well as I need to walk with a cane due to knee surgery.

The overhead light by the bed had only 1 bulb…

3003 Corporate Drive W, Lisle, IL 60532. Nov 4-5, 2022, HH# 542318265 DIAMOND Absolutely horrible night. Hockey players we running through the halls, wrestling, rough housing, making all kinds of noise, slamming doors, music loud. All after 10 pm. We called the desk twice.

Twice we were told someone would come to the fourth floor and check things out. No help. The next day, at 1045 am, vulgar, loud music and voices, rough housing. Went on for nearly an hour. I called the desk -- no answer.

I gave up, checked out despite having late check out. I do not remember a worse experience. We think a Be Our Guest certificate is in order.

Just stayed in double tree Columbus and it was the dirtiest place I’ve stayed in my life. There was blood and who knows what everywhere. We couldn’t use the pull out sofa because it was covered in the last persons popcorn and food crumbs.

When we arrived there was a half roll of toilet paper in the suite for 4 people. We received 3 towels 3 hand towels and one rag for 4 adults. I called for more rags but never received them. I did ask for some one to clean the sofa mattress but instead they offered to move our room which after driving all day and already being unpacked and exhausted I declined.

There was also no trash can in the restroom.

Also - not the hotels fault but to top it off my car was broken into in the garage. For over $588 for two nights I expected at least a clean hotel. I…

I'm staying at the DoubleTree hotel at Penn station and the service is real bad I called for washcloth last night and all now no ones showed up with the washcloth I went I decide to use the hand towel to wash and when I will get ready for bed as your big tear in the sheet

I recently stayed at one of your resorts and I was highly disappointed on how your Manager Anthony at 4000 Ocean Drive Miami was acting towards me and my man. We stayed from aug 20 to 22. I will never stay here and I will let all my coworkers, family and friends that this establishment condones prostitution.

ANTHONY THE MANAGER ASKED MY MAN IF I WAS A PROJECT WHICH HE THOUGHT I WAS A ESCORT. MADE ME FEEL UNCOMFORTABLE AT THE TIKI bar AND I WAS FULLY DRESSED. I GUESS THEY PROMOTE SELLING PEOPLE OUT IN MIAMI. DAM SHAME.

I contacted someone got a claim number #139521658 aug 29 wrote this on google reviews got an email from when I made the allegation, no one has called me written me back its been more then 3 days 3weeks now. Called today the 703-883-1000 some supervisor told me the manager…

We checked into the Doubletree by Hilton in Davenport, Iowa on Thursday, August 25th, 2022 around 1 pm. m. Upon turning on the TV, the message said there was no signal. I called the front desk to inquire as I thought maybe I was doing something wrong to be told the cable was out.

A very minimal explanation from the person and certainly no apology or thoughts as to when we could expect it to be on. Upon waking the next morning I found that I was still without a signal. Most travelers expectation is toa be able to lay in their bed and enjoy the TV after a long day which we had.

I would very much like to be compensated for this inconvenience that we experienced.

I was a guest of Doubletree Suites in Huntsville from 8/22-8/24 2022. My recent experience has been one that is very concerning.

Upon checking in my room I noticed the tub continuously dripping water. I went to the front desk and they changed my room. I then went to dinner with my bosses and came back to my room only to hear someone in the room. I then checked my key to make sure I was at the right room and after confirming I knocked on the door only. To my surprise another guest (a man) answered and told me he just checked into the room. He said he noticed my suitcase and took it downstairs. As we walked downstairs to figure out what was going on I explained that my work laptop and work phone were also in the room.

After we explained everything to the front desk the other guest was…

Poor, poor, poor, poor customer service. See letter attached.