Dressbarn

Dressbarn used to be my favorite store. 3 months ago I placed an order and needed to return three items. My emails have gone unanswered, when I call the customer service number it automatically cuts me off. I am stuck with about $100 worth of returns and passed my return deadline because no one will respond to my request for help.

As far as I'm concerned now dress Barn is no more than a thief.

I have been a loyal customer of Dress Barn for many years. I’m simply trying to return a pair of slacks that don’t fit me but no one will send the return information. Please feel free to refund me if you prefer but I’m happy to return the product.

Order #1604688 Black Roz & Ali Secret Agent pants with L pockets Thank you for your assistance! net

I have a gift card from 12/6/21 that they won’t honor. No tel # to contact them. Why are they able to do business if you can’t reach anyone or get any answers.

Dress Barn online shopping has gone downhill quickly. I have been waiting for a refund (store credit unfortunatley) since my items were returned on 12/22. I have sent a handful of email requests and keep getting replies telling me they are backed up due to a busy holiday season.

Almost 2 months later I have not received a credit for the items I returned or for the item I was billed for and is still showing preparing to ship since November. I have called corporate in Mawah several times and continue to get pushed around from person to person.

My next step is the Better Business Bureau. I am very disappointed and will never be shopping dressbarn again.

I am still waiting for a refund of items I returned $67 since Nov. 2022 This is the terrible company to deal with . I sent sent so many emails & never heard back . There is no phone number to call to talk to a person. Horrible company!!!!!

Never again & ill spread the word as to never deal w them

Never received order. Tried on line to report, got no response. Cannot speak with a human being. Still have not received order, nor when I might receive. Will NEVER BUY FROM AGAIN! NO CUSTOMER SERVICE. It’S A JOKE.

Worst Customer Service ever! I purchased two tops from Dressbarn in December 2022. The one I received was WAY smaller than the tag - like 2 whole sizes smaller! The other top I have never received. You return policy states you must send an email to obtain a label with the address for returning your purchase AND it must be returned within 30 days.

Well guess what, I can't get a single person to reply to my many emails, phone calls, voice mails or chats. So you see how this is going to end. Dressbarn has my money and I have nothing! And to add insult to injury, even IF you ever sent me the shipping label, you would only give me store credit!

Why in the world would I shop with you again? And how in the world do you stay in business? Unbelievable. What a complete waste of my time and money.

Zero stars. I purchased a dress online and they sent the wrong dress and the wrong size. I returned the dress and had to pay return postage on their mistake. They sent me an email saying that the dress did not pass inspection and it was defected.

I did not even try it on! I returned the incorrectly fulfilled dress and dressbarn stole my money. I am furious. How can I recoup my loss?

I am being told that I cannot purchase a sale-priced item with a gift card because two discount codes cannot be used on a purchase. A gift card is a form of payment, not a discount. What if I had two gift cards?

My attempt to purchase a dress has become a nightmare and I’m the only one suffering. Do something to make this right.

68 on a gift card which was issued on 07/09/2021. I used that credit to place an order on 11/26/2021. I have attached the proof. After I placed the order the order confirms email was not sent to me and this order is lost somewhere in their system but the money from gift card is taken and not returned.

Every-time I call dress barn customer service I am told someone will get back to me in 24 hours and that the reps see that no order was placed but the money is taken from gift card which they also find strange. I don’t understand how is it possible that it’s been almost a month and they cannot resolve this issue.

I have called numerous times and also sent email with the proof. My money has been taken. What a cheap company and what a cumstomer service. Now I’m lost should I forget about my…

This past November I came across this liquidating Dressbarn the south bay shopping center. I went in browsed around and noticed it was mostly all dress barn labeled stuff, but not all of it. Prices were still high for liquidation, but I liked some of the the items.

I came back the following week to purchase a jacket hoping they would match the "Dressbarn" online website price for the jacket and they would not do it. I still bought it, however, I was not happy about it. I still would like compensation for the price difference.

Aside from the first issue, upon entering the store. I was greeted poorly. Right before i went in to purchase the jacket. Apparently, they were closing in ten minutes or so, which to me is a long enough time to grab the jacket I knew I wanted, and pay for it. " My…

The a store is supposed to be open now and someone just put a sign on the door saying that they will be opening late today sorry for the inconvenience. How can they do that just be in there and I’ve open the store you can see the sales people in the store and they will not open store...this is not right....This is the store at the Stafford marketplace in Stafford Virginia store number 1150–101

WHY ARE YOU CLOSING? Dress Barn was the only place I could find cloths that fit, and had reasonable prices. Not everyone wants to look like a sixteen year old on the prowl. Some of us are middle aged. We want to look professional.

I’ll let you in on another little secrete, it’s the 40-60 year old WOMAN who have the money. STOP this nonsense and leave your stores alone.

I don't really have a complaint but a comment. I was recently on vacation in the Portland OR area and saw a brick and mortar store called Roz & Ali. Recognizing this as a label I used to buy at Dress Barn. (In fact, I have a Roz & Ali blouse I've been looking for another one of and can't find anywhere because it's been a couple of seasons). The manager at the store where I stopped explained to me that Dress Barn changed the name on a few stores (64?) to see if by doing so, would attract a new population of buyers but she said it did just the opposite; sales went down.

Well, I stopped in BECAUSE I noticed the Roz & Ali signage! Maybe it's too late to save the business but I wanted your marketing people to know that for me, it's what drew me in. And I bought a dress while I was there.…

I purchased 2 dresses online and later decided that the material would be too warm for the hot weather, so I called my local store , where I was to pick up my order, I told customer service that I would like to cancel my order, and was told that if I did not pick the order up within 7 days that the order would be automatically cancelled and I would not have to come into the store. 10.

Please contact me at 708-573-9103 , order # ODBW022743401. net

Sales associate #98 is the reason I dread shopping at this location. At least that’s the number she put on my receipt. Short, skinny , petite lady, glasses, about 50 ish. I use to shop here a lot. I am not sure if she has health problems, family issues, or knows someone who got her this job, she has been there a Long time, but she should Not be working with public! I have NEVER heard her greet a customer, she never wears a name tag, she very rarely talks, and I have never seen her Happy or helping customers.

When I went into the store with my daughter and her friend on on 6/8/2019, I was looking to buy myself a birthday present, and to use my coupon. Clerk #98 was standing behind the counter (there were no customers with her). An older dark hair lady, who I have seen before and was in the…

At the time of checkout I could not find my coupon and ask for assistance from the young lady to help me find it on my phone. ) anymore. I am not sure what term she used. Not her problem I know.

So I said let me get help from the other lady I recognized who I believe is a manager. She guided me thru the internet and I found a in store coupon. Not only did I feel the lack of customer service from the young lady but another customer who I did not know at the time approached my friend and gave her a coupon for me and commented to her that she would not be back.

When I was checking out, I found my strip of coupons, some expired but one I could use. I offered it to a lady beside me who spoke very little English and the young sales ckerk did not say anything to let the lady know, this will…

I am so sorry to hear all dressbarn are closing. I’ve been shopping at the store for some time. At the store customer service has really changed I understand the workers there are losing their jobs however they’re rude and not helpful.

I understand I can still shop online. I will continue to shop there until the store finally closes. It would be nice if corporate would make a phone call to the ladies that work there, to still show Dress Barn’s customer service.

i made several orders on June 5 2019 which was over $600. One was on DB cc and other through my bank. Everything was in stock and the orders wen thru and the funds were taken from accounts. The next day ALL orders were cancelled with no further info given.

I phoned 4 times on the 6th AND even phoned with 2 supervisors and all told me different stories. The funds have not been credited back to any of my accounts either. I tried calling the DB credit card to conference in with DressBarn customer service so they would lift the charge since my order was cancelled and they literally blew me off twice and both did the same thing.

They said they would conference in but only transferred me and then hung up. The only response Im getting from DB customer service is would you like to order these…

why is the store closed at 7pm at your location at the Philadelphia Premium Outlets when the web page say 9 pm. This is very inconsiderate considering people work till late hour's as well.

I am a employee at dress barn in wichita falls texas Store 1223 I am a leader at dress barn & I do not wish to disclose my name in fear of retaliation

I have recently found out that two of our old employees quite after rebecca venegas-cavazos retaliated against them & broke the law on both in two different ways

One employee celina hall was forced to work on sundays for months while not being able to attend church while trying to bully celina While rebecca vegegas-cavazos made sure she never missed church wednesdays or sundays

While Angelica Stroud hours were cut after angelica had to call jn due to a family emergency. Angelica showed me were she called rebecca hours before her shift started & rebecca called her back asking her to come in anyways angelica showed me the text message she…

Yes dont close dressbarn .i have all dress pants shirts from the store .its my favorite stor close the one that dont make money keep on line shoping for u.get rib of lane branyt. That store .never see peolpe in it.the dress barn in brookyln is a bisy stores the girls know u by name.i think your doing a wron g thing.union tpye .is a slow store i can understand cl8sing that one but brooklyn green aces is very busy.

I love this store I always shop here for all my clothes. It is one of the best stores for plus size and regular size women!! Me and my friends, family , co workers shop here. I get all my work clothes, dress clothes, and causal clothes here!!!

PLEASE RECONSIDER CLOSING YOUR STORES!!! HERE IN PHILDELPHIA AREA LOVE YOUR STORE!!!!! I SHOP IN THE CITY LINE STORE, BROOMALL STORE, I EVEN TRAVELED TO OTHER STORES TO GET YOUR PRODUCTS. DONT CLOSE YOUR STORES MAYBE YOU CAN CONSOLIDATE SEE HOW IT GOES!!!

AND ALL OF YOUR WORKERS ARE ALWAYS WONDERFUL AND VERY HELPFUL TO ME WHEN I GO!!!!!

My mother and I went in to check out tha sales at this dress barn in holly springs NC.

First of all we were not greeted by any sales associates when entering the store. We were looking and this grey and black headed lady kept watching us. @ 5:45 she came directly to us and said!! We close at 6 and walked off.

Mother wanted to try on some dresses. The lady took the dress to the dressing room and stood there like we were going to run off with the dress.. at this point I'm getting a lil' uncomfortable with this lady.

We then started to look at more dresses and mother really like two of them. But she wanted to try them on the lady told us NO!! That we couldn't try them because it was 6 o'clock. I didnt know that they were suppose to run us out the store.

Poor customer service I am very…

I had to the opportunity to visit your North Canton, Ohio Store recently - It was the worst experience and I will never again shop at your store. I entered the store hoping to purchase a nice pair of dress pants for work as I approached the counter I said Hi the lady behind the counter - No reply back I thought well maybe she didn't hear so

I proceeded to shop throughout the store not one time did anyone ask If I needed any help. It wasn't until I finally went up to the sales associate and asked her for some assistance. I actually counted that they were (2) two associates working.

I was so upset about my experience I told everyone at work along with my Family & Friends. Given the location. Target & Kohls along…

Hi my name is mildred quezada and im a loyal customer for years and never had any issues. On Saturday may 4th i went to the palm beach outlets and was going to purchase a jumpsuit that was on clearance .

When the clerk (Nancy) scanned the item it did not show up on clearance, so I mentioned to her that the item was on sale. And she turned around and yelled across the store : ok ok dont bite my head off !!

I was so embarrassed and confused as to her reaction since i was not rude to her all i did was let her know the items was on sale . And it did not stop there she continued to complain and yell ok yes customer service.

I understand we all have bad days but it was a continued harrasment. I hope someone management addresses this issue . Im a loyal customer and almost did not purchase the…

The manager is extremely rude and unprofessional. The store in the plaza in Detroit I have been in a couple of times because I work at Ascension, the last time I was in there her demeanor was so extremely unprofessional that I said I would never go back well today I did go back and I was thankful that I did not see her behind the counter however the very nice young lady that was helping me had a question for her regarding the 30% off because my purchase did not reflect.

She said I had to get a text message, the signs said nothing about a text message. I decided not to make my purchase for full price and she threw her arms up at me and waved me good bye.

What kind of store "Manage" behaves this way? I was shocked and so were the ladies that I was shopping with. I will not ever shop at…

Returning a pair of jeans for one size difference. Asked associate where are SAME jeans. She takes me to them, I grab size, she opens dressing room, I try on, sold. She is lovely.

I then go to counter to now do the even exchange and she indicates I now must pay additional 20 plus dollars as I got original pair with a discount. I asked why, it's an even exchange just the size? She says " maybe I did it wrong I'm sorry" and calls ASHLEY. This is in the Sherwood plaza Natick/Framingham store on 4/7/19 about 6:45 p.m.

Ashley after hearing my associates story question looks at skew and SNAPS with a TONE at me " these aren't the same pants " as if to say I must be stupid. I say yes, I asked for the same pant and she showed me where the SAME pants were, see the tag..."signature fit, mid rise,…

Sales associates were to busy to help us with a purchase. They were so busy that we chose to shop elsewhere.

I received a jacket for a birthday gift about 10 months ago. It is red and black plaid with a tie. Light weight material like a sweatshirt. I loved the jacket and got many complements on it but after wearing it a few times I noticed the material has a lot on pills all over it and it looks like a very old worn out jacket.

I am so disappointed as I have only worn it a few times. I will not wear it anymore because of how it looks. The jacket was originally around $50. My daughter cannot believe how it looks. The store will not take it back because my daughter does not have the receipt.

I shop at the Dress Barn all the time. I was wondering if I could be compensated some how for this. I appreciate anything you can do. Thank you

I have been a very loyal customer for several years. I love your clothes, etc.

However, in the past year something has gone wrong with your hosiery. I have always loved the fit and color, but the last year the fit has been totally off. I buy the Take Control Luxe Control Top in a size 2x Black.

Here lately, I can bearly get the hosiery up past my thighs and if I get them up it is a struggle. The first time it happened I just thought it was a irregular pair, but here lately it has been every pair and the same has happened to my daughter.

Just this morning she called me with the same complaint and I just bought us both 3 pairs each last week. Have you changed your vendor? What is the issue? My daughter and I can't be the only one's with this complaint.

I will not purchase another pair.

I brought two pair of 16W pants. I tried to return to get a smaller size because they are to big and the manager would not let me return them because I did not have the tag that go on the paints. I had the receipt.

All they have to do is match the paints with the number on the receipt. Now I have two pair of pant that I can't work. I have been a loyal customer to Dressbarn for years and their customer services is not acceptable.

The manager in Germantown was rude and when I called the Dressbarn store in Frederick, where I made the purchase the sales lady hung up on me. All I want was to get a 14W. On the back of the receipt it does say anything about you have to have the tags, it only talk about the receipt. Your assistance is appreciated.

Brenda Lee 12213 Eagles Nest Court, Apt A…

I visited your Dressbarn Store located on 5454 Sunset Blvd, in Lexington SC. I have been a customer for a long time (over 20 years). This is not the first time that I noticed the different in the way the staff treats African Americans vs Caucasians customers.

Again, I experienced the same treatment yesterday. The staff will tell the Caucasians customers about all the deals, sales, and other information that will save them money on their purchase(s) but when a person of color is before them, they will not share that information with them.

Yesterday, as I was standing behind a Caucasian customer who was purchasing one items, I waited over 10 minutes (although I had six items holding them in my hand) as the staff quietly begged this lady to just put in for a credit card so she could save on…

I purchased a blazer as a Christmas gift for someone in November, 2018. Unfortunately it did not fit the recipient. I tried to return it but was told I could not because it was 2 days after their return policy period.

Their return policy is 60 days with apparently no exceptions and I had purchased the item 6 weeks before Christmas so I was 2 days after the 60-day period when I tried to return it. Their Christmas return policy is much more stringent and unreasonable than other stores in my area.

I have been a Dress Barn customer for decades but because of this miserable experience I will never shop there again. Buyer beware! This company doesn't know the meaning of customer service.

My mom is a loyal customer and we go to that store constantly cuz she loves it and on 12/10/18 was my third time going with her, and also the thirt time they denied a coupon that we are about to used and they aren't polite to offer any help or anything to fix the issue. So I need to please call me at 5713578264 thanks, Damares

I was shopping today at your Elmira NY store for a dress for my daughters wedding. I was the only customer in the store at the time and there were three employees in the store at the time. Not one employee even greeted me or asked if they could help me.

Apparently, I was not good enough for them to waste their time on me.

I was in the store at this location Sunday (10//21/18 at about 5:30pm. There were three sales ladies working in the store. The store wasn’t busy at all, at this time. I had three items that I wanted to try on, so I asked one of the sales ladies where the fitting was, and she directed me to it. ” She said, “yes”. I said, “Cheryl”.

” After I tired on the items, I brought them out, where all three sales ladies where standing around the desk talking. I walked to the blond sales lady, as I handed her the three items and said,” I thought you were going to help me, you asked me my name” “She said, “I was going to help you”.

I said again, “ I thought you were going to help me, you asked me my name “ as I was walking out the store. I never experience that kind of treatment and felt very…

Had an item Held from another store 30minutes away- Rushed thru traffic to get to store before closing and they locked the door 2min before. I stood at the door knocking on the glass; when the sales associate saw me, they removed themselves from view as avoiding me.

FINALLY by 6:05 and my repeated knocking on the glass and me waving my had for her to come to the door-they state that the registers were in the closing process and couldn't do the transaction. I deem this VERY UNPROFESSIONAL to say the least.

Every spring, I place an order using both the $100.00 gift card I received for Christma and my DB CC as payment,

THis year, I ran into an issue. My gift card would not go through. I entered it and the 100.00 was applied to the order. Then it kept reading "review order." I did made sure everything was correct. I had to rekey the gc number and PIN in again and this time it came back as invalid.

I called customer service and spoke to someone named Dejon. He put me on hold several times and then told me it was invalid,not explanation. I asked to speak to the supervisor, Again,he put me on hold and came back and told me his supervisor told me to go to back to the store b/c they could not help me over the phone,

I am partially disabled and have a very difficult time going anywhere, w/c is why…

On 1/25/2018 I bought a pair of shoes from the Dressbarn location 853 Pelham Parkway, Pelham, NY 10803.

When I put them on on Saturday 1/27/2018 they were too big. On 1/30/18 at 7:30pm, when I brought them back Keshia an Tamara both scrutinized the shoes claiming I wore them outside. I can more than honestly say I did not and the bottom of the shoe reflects that is the thruth.

Both of them processed to wipe the shoe and tell me that I have cat hair all over the shoe (Which I don’t and I have a dog!). They also said well you had tissue in the shoe which is correct as I was trying to get them to fit as I wanted to wear them that night.

They both made me feel sick by the way they were making me feel like a lier. When it was made clear that they were not taking them back I said what am I…

On 1/25/2018 I bought a pair of shoes from the Dressbarn location 853 Pelham Parkway, Pelham, NY 10803.

When I put them on on Saturday 1/27/2018 they were too big. On 1/30/18 at 7:30pm, when I brought them back Keshia an Tamara both scrutinized the shoes claiming I wore them outside. I can more than honestly say I did not and the bottom of the shoe reflects that is the thruth.

Both of them processed to wipe the shoe and tell me that I have cat hair all over the shoe (Which I don’t and I have a dog!). They also said well you had tissue in the shoe which is correct as I was trying to get them to fit as I wanted to wear them that night.

They both made me feel sick by the way they were making me feel like a lier. When it was made clear that they were not taking them back I said what am I…

On 1/25/2018 I bought a pair of shoes from the Dressbarn location 853 Pelham Parkway, Pelham, NY 10803.

When I put them on on Saturday 1/27/2018 they were too big. On 1/30/18 at 7:30pm, when I brought them back Keshia an Tamara both scrutinized the shoes claiming I wore them outside. I can more than honestly say I did not and the bottom of the shoe reflects that is the thruth.

Both of them processed to wipe the shoe and tell me that I have cat hair all over the shoe (Which I don’t and I have a dog!). They also said well you had tissue in the shoe which is correct as I was trying to get them to fit as I wanted to wear them that night.

They both made me feel sick by the way they were making me feel like a lier. When it was made clear that they were not taking them back I said what am I…

Management is very rude and has no customer service skills. This is at the Arundel Mills Dressbarn location, and the name of the person is Jessica. Thank you for looking into this matter ASAP. It's causing a lot of good people who wants to spend money not to come back.

I shop for my sister who has a broken foot. I go to the Aurora, Illinois store at the Chicago Premium Outlet. I go in pick things out for her and I return what she doesn't like. Every time I return what she didn't like the store manager cashier # 6 seems to process my return.

She is never friendly and today she was even rudder than ever. I don't understand why? I have my receipt I use my dress barn card I shop there a lot. The clothes is not worn?

I am a plus size shopper and I was just at Dress Barn trying to find fall/winter clothes. I was deeply disappointed and shocked by the selection. The 'regular size' side of the store has all kinds of beautiful colorful dresses and tops - but the clothes on the 'plus' side are dark, frumpy and boring. Very offensive really.

I received a nice Dressbarn sweater as a gift for our anniversary. I noticed a flaw in the sweater and returned it to our local dress barn store . They would not take it without a receipt but it was a gift.

They acknowledged the flaw n the tag stating it as a dress barn product but won't take it without a receipt. A gift is a gift and it is their product. All I want is another shirt or sweater no money.

Dressbarn should honor their products and a flaw is a flaw. I'm not asking for anything but for them to back up their product. Is this asking too much? I've told my family to get individual gift receipts for all their holiday shopping so no one has to take a loss if something doesn't fit.

I have been shopping at dress barn for several years. I have to say within the last 6 months to a year, I find very cheaply made. The jeans are very cheap. I was going to purchase several tops today and fine very thin and cheap.

One of my sweaters was black and all the seems where in white thread, which looked like it was riped. I do not understand the quality that is in store and the prrices are still the same. You need to get better product and keep same prices or lose customers.

I was attending my niece's (+ goddaughter) wedding, and she asked me to give Gospel reading at church so I wanted a special dress which I found at the Dressbarn store at Columbus Ohio. It was a Worthington navy blue dress, I then bought shoes and jewelry to match everything was perfect. So the day of I went to put on the dress and to my shock there was a security alert device still attached to the dress. I had no time to bring back the dress that same day.

I am really not a person who complains but this truly upset me and I had to rush around trying to figure out what to wear. I don't wear dresses I was forced to make do. Just please if you shop at Dressbarn make the salesclerk check for these things. And when I took the dress back the salesclerk thought it was funny and roles her eyes to…

In the most recent Dressbarn circular sent to my home titled roz & ali they show and list a pair of shoes. They are number 8. When I went online to order them they do not exist. I went to my local Dressbarn store and they could not find them online or at any other store. What gives?

I checked on the website and there is no good number listed for support! I guess they do not want my business?

I placed an order at Dressbarn's website and I was not provided a place to enter the promotional code to receive the 15% off.

Also the site stated that shipping was free and I was charged for shipping. When I tried to find a phone number for Dressbarn support, they directed me to an automated support form. It would be great to get some help from another shopper!

Please help me find their number so that this situation can be rectified.