DSW

I gotta start by saying the positive: having emailed DSW regarding a defective product I purchased from them online, they got back to me extremely quick! Sometimes even just a few hours later! Bravo to them on their fantastic promptness!

But be warned - each response was from a different representative (at least 6 or 7 in my case), which meant each response was completely different. " It was beyond ridiculous. Almost comical, in fact. I eventually gave up - too much unnecessary stress and a complete waste of my time.

Should you need to contact DSW customer service, you might be better…

I was at the Halsted and Clark store in Chicago which I frequent. There is a gentleman I believe he is the store manager that is the rudest . The other times I thought possibly he is having a bad day . He has the worst customer service skills and acts like he is being put out with any questions or task he does for a customer.

Typically I'm not a person that writes complaints but he makes customers feel uncomfortable . Sincerely N

ZERO STAR!!!!!!!!

Order stuck or lost in transit…they never shipped it! "My order is still in process on DSW site. They charged to my credit card but never shipped it."

STAY AWAY!!!!!! DO NOT ORDER ONLINE. I think they only have 2 peeps answering their line. On hold for an hour.

I purchased a pair of shoes for my grandson and in two weeks they ate ripping at the toe. I attempted to return them for an exchange and they will not because they said they are worn. I understand they do not take shoe back that are worn but these shoes are defective and poor quality.

You should stand behind the quality of shoes you are selling and shoes should not fall apart after two weeks.

Unprofessional cashier, she was rude and embarrassing!! Manager was right behind and instead of not allowing the situation to escalate she stood there and did nothing !! The girl behind the desk misunderstood me on an exchange and when I corrected her she got upset and became rude and completely disrespectful!!

I will never shop at this location again. Corporate should look into the people they’re hiring because it’s not profesional to have workers that can’t handle customer service working there and managers running the store who don’t give a F*** !!

Tracy at the Brookwood DSW in Birmingham told me I was rude for questioning what looked like a double charge on my bank statement. She became hostile when I asked for an explanation of the double charge. I was flabbergasted she talked to me that way.

I am 70 years old and simply wanted an explanation for the charge.

Was shopping there on a Wednesday and the employees were in the back with doors opened and right next to customers shopping screaming and yelling and cursing using the F word MULTIPLE times talking about some guy and how he was lying. May goodness it was so unprofessional and off putting. This was in the Paramus location route 17 and it was very disruptive as well. I can’t say I’ll be going back to DSW.

Thank you for your time.

Wow! Where to begin. 1st time ever in this store.

First person I encountered I ask where the boys shoes were located. ” And walks away. I brush it off and find the shoes I want for my son and go to register. I had registered for an account online and chose text confirmation through phone no email.

I showed the cashier my discount IR code and she was immediately aggravated cause she was not sure how to apply that to my purchase. We worked it out and I payed. She informed me that they had no bags so we had to carry the Boxes out.

The wind was blowing hard and the top box came loose and hit the ground. Fast forward a few days later. The shoes were just a 1/2 size small for my son so I had my mother take them back because I was at work.

Her 1st visit to this store. No one was around to…

I will never purchase from this company again and would give them zero stars if I could. I have been an VIP elite member for several years now and have shopped at DSW since 2004. The last experience with customer service (if that's what you can call it); service means you are supposed to resolve the issue not make it worse.

I ordered a BCBG boot online, which they do not carry in the store. I have had to exchange this shoes 3 times, since they keep sending me the wrong size. On one occasion, one replacement had two different sized shoes in the box.

Calling customer service is a nightmare because they have outsourced to India and trying to find someone who understands what you are talking about is impossible. " That statement makes absolutely no sense. Why can't I talk directly to an…

The DSW store at bridgestreet in Huntsville AL. Saturday night closed at 6 pm and had customers standing outside trying to get in. You all lost a ton of business tonight and the woman standing at the door an employee was extremely rude to the customers.

You all may want to reevaluate your store here because you may have lost a lot of business due to this

I returned a pair of shoes that I ordered online. I wanted to exchange them for a different pair, as I did not want to lose my $5 birthday reward. She proceeded to tell me that I could not do that and the reward would go back to my account.

Of course, it did not, as I shop there frequently and know how the system works. Very disappointed.

I went into DSW after receiving a coupon that was 30$ off a 49$ purchase. 99 shoes, only to be told that Dr. school shoes were excluded from the coupon, although it did not say so on the coupon. e.

basically everything in the store. What a total scam- bait and switch! You just lost a customer. I’ll be reporting this to the attorney general’s office.

On 5/7/2022 I shopped at the DSW Novi, Michigan store @ 10:15 am. When I checked out, the DSW cashier was very rude and unprofessional for no reason. She had an unpleasant attitude which is definitely not favorable customer service.

When I gave this person my phone number & email upon request she was irritated, seemed to have an issue with having to check the info she asked for. Thereafter I had 2 gift cards to apply to my purchase, 1 happened to be empty and this person actually snapped at me; the other card was used successfully.

I have my receipt which hopefully shows an employee #. This employee was a tall Caucasian woman with light colored hair and she spoke with an accent. Once again this occurred shortly after the store opened on 5/7/22. Please advise me how this issue will be…

Location 10015 E independence BLVD Rude manager who helped Diana! My grandmother purchases at this location allll the time! Me being in retail 18 years as a Store Manager , Area Manager and now District manager have always put my customer first.

You build brand loyalty through Loyalty and I believe with having a known loyal customer in your face you go above and beyond to keep her service! My grandmother is an elderly woman who came to purchase shoes to receive a water cooler but forgot her coupon at home.

Both managers explained how they couldn't help unless she went home and got the coupon ( we know that is a lie) why would an elderly woman have to lie about a coupon let alone why would you have her travel back and forth in the heat! I told Diana that's unheard of and with her…

I went to the DSW Store in O’Fallon Illinois this morning at 10Am , the door was locked. At 10:25 am two employees arrived, the said they would be open in a few minutes. At 10:35 another employee arrived ,the door still locked.

At 10:40 I left, several people came and left in that period. Not a way to run a business! Fred Littleton

com to verify the information and all they did was deduct ten dollars off my order. When I asked for the expedited shipping, The CSR said that wasn’t possible. I have never had any issues ordering from them in the past until now.

I am very disappointed in how this was handled.

I ordered a pair of shoes last week and they came in the mail dirty and used. I returned them and thought I would try one more time. Just received them today and GUESS WHAT?!! they are dirtier and used than the last pair.

Why can’t you send me a clean unused pair of shoes? Absolutely disguating

After having difficulty placing an order I called for assistance and was told item was out of stock although website said differently. After asking to speak to a manager I was told that I would be given my discount at a later date when item was in stock. I received an email verifying that and was then able to complete order. Order did not arrive as promised and when I called to check status I was again told item was out of stock. I am confused and frustrated. Mainly because I was unable to understand the very nice lady trying to help me. I hung up totally confused and I'm sorry but she was unable to speak English clearly so I don't know what's going on. I am not pleased. Notice email below.

Hi patricia! Hang tight — we have received and are still processing your recent DSW order. We will…

My debit card is being charged without me having the merchandise.. whyi the system not updating the inventory of shoes!! This is bad for business DSW get it together SMDH!! Thank you loyal customer

On December 16, 2021 I ordered a Gift Card and was informed it would arrive before Christmas. As of January 3, 2022 I have not received it.

I contacted DSW, via email on 3 separate occasions and received 3 emails from them with different mailing dates.

I had enough and filed a complaint with the BBB.

Never will I buy a gift card or shop a any DSW Store

I returned an item (item #5351307826) via mail, and it was received by DSW on November 16, 2021 with the promise to see a return to my account in up to 7 business days. After two weeks of not receiving my refund, I called and was told it was being processed.

A few days after that and it still had not posted, I called again and he said it was being rushed and processed. After not seeing it still, I sent an email on December 22 to customer service and was told it was being rushed and will be processed in 24 to 48 hours.

It's now December 28, and I have not received a refund on an item you received on November 16. I've been lied to by all customer service representatives. All I want is my refund, and I will be done with DSW after this.

This experience has been awful and something I have…

DSW customer service representatives lied to me. I was explicitly told that I would be receiving my order (that I placed on Saturday) before Christmas. I was told that, even though I did not have the option to request expedited shipping, I would still receive the order in "4-6 days".

As it turns out, this wasn't true, probably since the order wasn't actually shipped until Wednesday, meaning the order wouldn't arrive until the 26th. The only reason that I even ordered with DSW is because I spoke on the phone with someone who insisted that the order would make it by the time I needed it.

As it turns out, this was all a lie. I'm stunned that DSW would be so brazen in the lies that they tell their customers. Rest assured that as soon as the order comes, it's going to be sent back for a full…

I ordered a hippo Warme. Went online it said you had several in stock meaning you had 10 in stock. I ordered it paid for it online and it said I could pick it up within two hours at the store.

I live 1 mile away from the store drove over to the store while running errands an hour and a half after I did the order. I get to the store ask him about my order in to see if it was ready a couple minutes early and he said oh yeah just canceled your order sorry.

And I looked at him and said what do you mean you canceled my order? And he said canceled your order sorry I guess he must’ve shipped them. And I’m like what do you mean you shipped him an hour and a half ago you had 10 in stock you’re telling me you shipped out 10 of them in the last hour and he’s like no we didn’t OK then where is my…

I ordered a pair shoes on 12/5 I was told today that after 3 different conversations my order will not ship. My son needs them for a formal and was given a response that nothing can be done. Order # 5452614560 I want a call back as soon as possible. Jennifer Ross 570-362-0935

Hi For a while now I've been approached by dsw workers, they have been asking me to give them money to take my dirty. But I rent in a complex where bins are provided, so I put my dirty in there every Monday and Thursdays. They come to me telling me that it's not there job to take these bins a m d if I don't give them money they will leave it. This is becoming a problem. Because I just work here. Do government not pay them ?

Ps - I do have a picture of the person who keeps asking me to pay them. This person works for dsw.

It's so upsetting to go through this all the time.

I ordered a pair of shoes for my mother on 08/07/2021 it is 08/12/2021 I was notified the shoes would arrive 08/011 they did not . I have spoken to customer service 4 different times , no one can tell me when they will arrive but they won't cancel the order .

I asked for a corporate number for complaints and was refused . I plan on rejecting the order if it arrives and until then I am disputing the charge . I have spent alot of money over the years at dsw but the total lack of service and refusal to give me a corporate number is criminal .

00 rewards points or something. I do NOT want a gift card , free shoes , or anything else from dsw . 00 dollar bill with free shoes I would go barefoot in the heat rather than cross the threshold of another dsw store .

You need to fire every single…

I sent back a return a month ago and my credit card never was credited back. Gave called want talk and email

YES , ON APRIL 2nd 2020 I PURCHASED 2 PAIRS OF SIDNEY FLT. TTONGS ONLINE . MY PURCHASE DELIVERY DATE WAS FOR APRIL 4th , 2020 . ALTHOUGH , I NEVER DID RECEIVE ANY PACKAGE FROM FED EX . WHICH I DID PUT IN A COMPLAINT AN RECEIVED A MESSAGE FROM JUSTIN AT FED EX SMART POST STATING THAT THE CASE WAS INVESTIGATED AN NO PACKAGE WAS LOCATED .

I FILED A CLAIM WITH YOU AT DSW WHICH I WAS TOLD TO DO BY FED EX , 2 WEEKS AGO BUT HAVE NOT GOT A RESPONSE . HERE I AM DOING SO AGAIN . MY DSW ORDER # IS 3770819186 THE FED EX TRACKING # IS 61290982157220278763 I WOULD REALLY APPRECIATE IT IF CAN PLEASE GET BACK AT ME ON THIS MATTER .

THANK YOU PATRICIA ARELLANES 909 ) 676 8834

Yes, I have ordered a pair of shoes on your website about two weeks ago and just received this weekend only to see that I was sent out 2 right foot show in two different sizes. 5 right foot was obvious a display because the bottom was very dirty and worn.

I tried calling the customer service number listed cannot speak with an live agent. I am very upset and disappointed that the pair shoes was not check for correct same size that was ordered and that it was an left and right shoe in box.

I want to return these shoes and get the correct size in both shoe a Rt. and Lt. don't need two right foots.

Also when I ordered this there was a promotion going on for a free Umbrella with matching tote bag I did not receive…

Hello, My daughter and I went to the Easton DSW to look at UUG boots on Nov 2nd of this year (2019), there was a 25% off sale on boots. My daughter decided she wanted to try on a pair of UUG boots.

The sales associate was basically hovering over us the entire time. He stated he was told by management to do this because people were stealing the UUG boots so he had to stay with us. The shopping from that point on was unsatisfying.

I felt like I was being punished for someone else’s mistake. I put the boots on Hold but decided not to purchase them because I was not happy with what happened earlier in the evening. I decided to call DSW on my way home after discussing what happened with my husband.

I asked for a manager and I explained what happened and how it made me feel. I even asked him…

I purchase a pair of shoes on Scenic HWY Lawrenceville, GA 30045. The woman sales rep Shawna charge me twice and then told me I don't have to worry about the first transaction because it did not go though, I check the transactions in front of her and she said it will drop off in two days, well its two weeks and I'm still trying to get that transaction revered. I called last week and the woman I spoken with said that the issue will be resolve in three days (LIAR), then I call back and spoken to a supervisor she accrued me that I would be fund in two days. I'm so tried of the back and fourth with DSW shoes all I want to with rightful taking returned ASAP. I could I have to keep calling to have her mistake corrected. FEELING DISRESPECTED! Don't have to worry about me anymore.

678-526-1764 A-…

I would give a 0 if I could . Staff very rude and not helpful what so ever. Manager was the rudest ! Can’t believe this store is still open! I will never return and make sure everyone I Know never shops there again as well!! So rude!!

Destiny USA so rude DO NOT SHOP HERE!!

I received a coupon for a free overnight bag with my purchase. Every time I receive a coupon for a free gift they say they are out of them I go on the day it begins.i find it very odd that every store has none left. Are the employees helping themselves? It isn’t fair to a good customer. As I said not the first time. Last time it was a Blanket and a three piece bag set. Is there anything you can do? Please let me know. If not I will go to Nordstrom, or Lord and Taylor for my shoes and boots. Thank you.

Stephanie McGowan

I purchased shoes off of my DSW app and I was charged taxes. In my home state of Massachusetts we are not charged taxes for clothing or shoes, and have never been charged on any of my previous orders from DSW.

Also, I purchased another pair of shoes in this same week from another store online and was not charged any tax. Please correct this. I am sure I will shopping with DSW again but I do not want to be charged taxes that I am not required to pay. Thank you for time.

Please get back to me.

What I notice is that your CEO or the person in charge to increase the sales of this company do not have any idea how to motivate the Custoner with new promotions, since I remember the promotions are exactly same that they are so boring any of the top employees don’t have any new Ideas, all the time is more of the same $10, $20, $30 or $ 40 or give it away a bag, I called that: lacy ness, son una bola de flojos no hay respeto para el cliente, corran a ese CEO que tiene 0 ideas de innovación, yo ya no las promociones ya se de que se Es más de lo mismo.

Randhurst, mt prospect store worst customer service. After waiting in line ten minutes Angeline? Walked away from my transaction to help the other person again for the third time. I was purchasing shoes and showed her the email for the free gift and she said they were out of them but I witnessed the three people in front of me getting them.

I was at Lincolnshire earlier in the day and you had to show them your email which they did not do at mt prospect. I left the shoes which I really wanted 1 because of the lack of service and 2 because of her non caring additude

I want to be taken off ALL e-mails. Tried to Unsubscribe, no luck. Still getting e-mails every day. Please honor my request.

I have visited DSW store #29305 about four or five times now and each time has been miserable. I’m not usually a customer who complains, but after so many times I feel it’s necessary. I went once bought a pair of shoes got home and realized they were stained.

I went back the next day to ask for a different pair and they didn’t have my size after they said they did. So I asked if there was any discount they could give me and they offered me a measly 10% so I returned them instead even after driving out of my way.

Another time I called to check on some shoes they said they had them so I went and I get there only to find out the box was missing a shoe. They literally had a box of ONE shoe and the other was no where to be found.

This last time I called ahead again and asked for a shoe and…

I contacted customer service on 7/17/19 at 10:00p and was chatting with Luke. He got all my information and asked how he could assist me, when I told him what was going on with my order he disconnected our chat at 10:15p!!!

I would like an explanation on why he was so rude to disconnect the chat and not say anything?! Very poor customer service and I will be writing a review on my experience with Luke at shoephoria!!!! And on top of that, I paid for two day shipping and my package will not be arriving in the two days I paid for!

My package should be arriving Thursday but it’s saying I will receive it on Friday!! What is really going on?

Deptford NJ store. Awful store empty Not 1 person acknowledged me or asked if I needed assistance. Young girl on staff Basically wearing pajamas, unkept. Next to me in clearance didnt offer any help. Sloppy employees...awful customer service.

Very unlike other dsw stores all over the country I visit... boooo. Thumbs down dump

I do not have a complaint. As a matter of fact I wanted to highlight the exceptional customer service I received at the DSW store located at the Forum (#29456). I initially ordered what I thought were white shoes from online.

When the shoes arrived, the color was more of a dull light grey--not at all close to what I wanted. I took the shoes to the Forum location and was met by the most bubbly and pleasant associate named Lauren.

Lauren offered to re order the shoes for me but after some reasearch, we determined this particular shoes was more of a grey color and not white like I wanted. Lauren patiently search for comparable options online w/ no luck and started searching the store.

She found the cutest pair of white flats that were perfect and the right price. I was so happy and really…

Good morning, so I ordered a shoe on 06/26/19 at store DSW SILVERLAKE VILLAGE order confirmation number 7771010524845; and upon calling the store after speaking with two people my order wasn't located. So I was offered to speak with a supervisor Tony on 07/11/2019 and he then located the shoe.

The representative got back on the phone which wasn't Tony and advised me that the shoe came in without a tag so they couldn't identify who the shoe belong to. I honestly think this is poor service due to me needing this sandal for a wedding this past weekend 07/06/19 which I was advised that it would be back on time for this occasion.

So as a result of no one knowing where and who the shoe belong too it sat there awaiting someone to claim it. So as a result who is going to compensate me for this…

Every time I come to the store there is not one day that I found the store to be clean and organized it is extremely difficult to find a pair of shoes that are in the right place when I find something that I like to look at the size the shoes are never the right ones it’s very unfortunate because there’s so much selection with great prices and designer names and I’m always getting frustrated and find myself leaving without buying anything because it’s impossible to find what I’m looking for because they never in the right place the store is extremely messy even In the early morning when they just open up!!!

Hello I went to your DSW store in Pleasant Hill, CA to pick my order I had placed online the customer service there was horrible they were very rude. The girl that helped me just though my items on the countertop and said your good to go usually ask would I like to buy a bag they did not I had to ask for one but they were asking other customers if they wanted a bag. I love shopping at your stores but the experience I had yesterday makes me not want to shop at your stores anymore.

6 people in line on a Saturday at 1pm (day before Father’s Day). One person checking out customers. Three employees to the right of the door when you walk in doing something. No idea what, but I cannot imagine what took three people and was more important than your customers.

I put my shoes down and left. Poor customer service. Such a disappointment. I had made a special trip to Baton Rouge to buy shoes. No other reason.

On Friday June 7, 2019. My niece and I went to shop at DSW in Robinson Center of Pittsburgh Pa. The entire time that we entered the store, the female manager started watching me for some reason ( I think her name was Karil) I cannot recall.

Although my niece and I both had shoes to return that we purchased two days before at another DSW. Of which we had the receipts for. We weren't feeling good from eating at a Longhorn: so we kept sitting in between looking for other shoes.

We both got sick and had to use the bathroom at same time. When we got to register she was talking super extremely loud to us. I simply asked her can she lower her voice that I have a headache.

" As she gave me a very mean look. She continued speaking in the same rude manner. Throughout our transaction. I asked the…

I ordered some shoes I needed for work and a necklace. I verified it would arrive within 4-7 days (I had them shipped to the store). On May 21st it was 7 business days and I kept checking my email for DSW saying to come in for pickup, but nothing.

On the 23rd I tracked the package saying it had arrived to the store on the 17th! I had gotten no notice of this from DSW! I get an hour for lunch so that same day I went to pick up my order.

They found it right away except the necklace hadn’t arrived. I just needed the shoes so I asked for a refund on the necklace. She tried but somehow the order was locked. The manager supposedly couldn’t unlock it so they called someone (I don’t know if it was corporate or who), she explained the entire story to the representative but was told they couldn’t…

I have called Customer Service 3 times at different telephone numbers, and none of the representatives were able to help. There were no interfacing databases or managers/supervisors who had any authority to serve my needs. 57 in shoes today and presented the cashier at the Palisades Mall in West Nyack, NY a promotional fold-out discount, expecting $20 off my purchase (over $99).

There was a bar code card missing from the folder which I had not opened until I got to the store. As I regular customer, I was surprised by the salesperson who would not honor the promotion, but I could understand her position.

The manager Suleidys was rude and could not override the transaction, although one of my calls to Customer Services suggested that was the way to go. **It is amazing that…

AT THE DSW ATLANTIC CENTER MALL IN Brooklyn NEW YORK, NOT ONCE BUT TWICE I HAVE PLACED BOOTS ON HOLD. THE VARY NEXT DAY I GO TO PICK UP THE BOOTS AND THE BOOTS ARE NOT THERE. I AM EXTREMELY DISAPPOINTED IN THIS BRANCH.

HOW CAN THIS HAPPEN IN THE SAME STORE TWICE. THIS IS UNACCEPTABLE. I HAVE NEVER EXPERIENCE THIS LEVEL OF INCOMPETENCE.

SANDRA WERGINZ !! bought a part of shoes !! and she ask Mrs. Werginz , do you mind if we go to another register . full well knowing , she didn't void the first transaction !!. AFTER NUMEROUS , CONTACTS, in trying to get the extra monies charged her .

they still haven't refunded her the extra '$54 , DSW SHOES ,INC. CHARGED HER !!! DSW !! FRAUDULENT RIP OFFS !!