DSW

want to be taken off all e-mails. Please honor this request now. conchetta lavene chetta19@cox.net

In making a purchase at the DSW Shoes store at our Destiny USA store , Syracuse New York. I have been sent a card to receive a Back Pack along with the Purchase of my shoes every time I require about the Back Pack there never any in at that time.

Awhile ago you all ran a promotion for a Bag over the summer, there is never that item in. I would like to be compensated for those items and enough free items to our store.

I have a coupon for $20.00 off that is good until April 7th, 2019 and when I try to use it to purchase 2 pairs of shoes it says that it has already been used. I have not ordered anything in the past 6 months. Nor have I used this coupon card. Please help me with this.

Lisa Sisk

Ordered Skechers two or three days ago; these shoes came with a free bag. Thank you.

However, on Saturday, I received a BOX with the bag, a packing slip and NO SHOES. There was no explanation as to why the shoes were not included. Can someone please explain what happened? Thank you for your assistance and cooperation. net

TOMMY,THE TALL BIG WOMEN . STARTED MOCKING ME AS A CUSTOMER ON th DSW EAR PEICE to your other worker CLARK THE YOUNG GIRL ,WITH BUSHY HAIR, ON YOUR EARPEICE. CLARK CONTINUALLY STAYED CONNECTED TO TOMMY LAUGHING LOUD SEEMING TO ENJOY TOMMYS NEGATIVE COMMENTS ABOUT ME.

WHEN I ASKED WHAT TOMMY WAS SAYING TO MAKE HER LAUGH SHE STUMBLED A REPLY WHICH I KNEW SHE WAS LIEING. BOTH OF THEM ACTED LIKE HENS CLUCKING THE ENTIRE TIME I WAS IN DSW. THEN AS I WAS WALKING TO FRONT COUNTER CLARKE TURNS COMPLETELY AROUND SO HER BACK WAS TO ME AND THEY JOINED ANOTHER WORKER WITH DARK HAIR IN A CIRCLE WHICH THE DARK HAIRED WOMEN TURNED OUT TO LOOK WHO THEY WERE TALKING ILL ABOUT AND

SHE LOOKED DEAD IN MY EYES AND REALIZED IT WAS ME SO SHE QUICKLY TURNED AWAY AND HELD HER HEAD DOWN BECAUSE SHE WAS CAUGHT.…

I think I will never shop at your stores again because you don't respect the sanctity of Family time especially on Thanksgiving Day!!!

Entered the store on November 7 to Christmas music blaring over the Soundsystem. Then heard an ad over the same Soundsystem posting about how the store would be open all day on Thanksgiving day. Was annoyed by both of these things but decided to keep shopping.

Needed to use the restroom. Proceeded to the rear of the store only to find that both restrooms had an out of order sign on them. How stupid do you think customers are! Obviously you just don’t want to replace the toilet paper for cleaner restroom so out of sheer laziness you shut them down.

That was the final straw! Bad enough to be pushing Christmas on us at the very beginning of November and on top of that forcing employees to work Thanksgiving day. But then when I can’t go to the bathroom I’ve had enough! I won’t be back!

Employee's at the Springfield il store are rude and have been spreading false information on someone to get him in trouble with his company that he works for. This person has been professional and accurate with his business relationship. I sincerely you look into this matter and not be one-sided on facts.

We just got an email for a freel tote bag this is the tri time we've called the local store and called dsw sakes and have been told they are outvof stock. No offer of sending it when available. So close to bait and switch.

We have bought alot from them over the years. 2093947907 and 2095187066. We were going to order the black and yellow penny loves kenny silicon flat size 10. So very unhappy. This certainly is not a way to keep customers

Today I went to the DSW store off of Richmond Rd in Orange Village, Ohio. I have always enjoyed shopping at DSW at other locations. My complaint is for someone to check on that store. It was a complete mess. Shoes boxes on the floor up and down the isles. The stacks of shoes under each sample were all jumbled up. I was at that store when it was newly opened and it was just lovely. Today, I was so annoyed that I just left.

I would like to mention that I have never ever made a public complaint before in my life. I just felt this time I had to say something.

Thank you

I am sorry that I did not take pictures

Re: DSW store located in Newark DE on Fashion Blvd.

On 7/10/2018 I attempted to order a pair of shoes with cashier Monita using a $10 off coupon that I received in the mail. She stated that I would not be able to use it because her system showed that I used it on 6/26. I asked to speak with the manager who's name is Nicki. Nicki was in agreement with the cashier Monita. Not only did I have the paper coupon, but I also had a DSW email that I received on 6/27 about the $10 coupon which I showed to both of them on my phone. Both of them had a VERY NASTY ATTITUDE and would not honor the email or the paper coupon. I then left, sat in my car, and ordered the shoes online USING THE SAME COUPON they would not honor. I went back into the store to show them my order confirmation and that the coupon…

DSW sends out coupon to spend certain dollars and get a free item but they never have the free item available. It sounds like a trick to lure the customers in. Very frustrating. Customer service is worst. Nobody picks up the phone and you can be on hold for hours.

customer service is the worst i have seen in a long time was on hold over an hour three times. 5 medium. if you don't want my business i am sure shoe carnival will which is just next door! HELP PLEASE

I have been attempting to reach a Customer Service Rep by phone the entire day. This last time I called it was over a 7 hour wait. That is unheard of, and I don't know how else to contact them for help with my recent order.

I have very specific questions that are not answered on the website. I just can't imagine that there is anyone even working there to answer calls. nobody available. As a regular customer who has spent a lot of money at DSW and has been satisfied in the past, this whole experience has been so frustrating!

I went to the store to pick up my ship to store order, and only part of it was there, and the overnight bag (which was available BEGINNING 5/10/18, and I placed the order at midnight, so they shouldn't be gone yet) was not there with my purchase that I picked up.…

Went to the DSW Store on Queens Blvd. (NYC) on May 10, 2018 to take advantage of the free Weekender if I purchased more than $39. I was informed that all the Weekenders were gone by 1 p.m. that day and here it was only 3 p.m. I was also informed that I was not a "Gold or Platinum shoe buyer" and the supply had been given out earlier in the month to them. So today I phoned the Customer Service # and was told that there was 190 minute wait and I could give a phone number where I could be contacted which I did.. As of yet (it is now 3:55 pm) I have not been contacted. I however noticed that the Weekender Bag is still advertised on the DSW web site with the May 10 date and nowhere does it state that one has to be a "Gold or Platinum member"

I have been with DSW for several years and feel…

I placed an order yesterday and realized I needed to make a change to it immediately after placing it. I tried to call customer service and the wait time said 260 MINUTES!!! I also emailed right away but received no reply. I tried again today.

Same deal - 260 minutes! That's crazy!!! Not good customer service!!

After confirming about 8 times that the purse I had was still in stock and would be able to be exchanged due to a simple defect, my purse was taken and they are no longer able to locate my purse or a replacement like promised in the several emails back and forth that we had confirming that if it was not available I did not want to send my purse in because I loved it so much I would just keep it with the minor defect. Terrible customer service because NOBODY can find my purse I sent in to send it back to me and they can not locate the purse to replace it for me!!! I am pissed!!!!!

COPY OF THE LAST EMAIL WE HAD PRIOR TO ME SENDING IT BACK!!!!!

Hi Shoe Lover,

Thank you for contacting DSW shoephoria!

We are very sorry for the late reply to your email. The Betsey Johnson-Trape Tote is still…

They sent me the wrong shoes twice! The shoes sold out in the meantime and their solution, oh we will credit you the money you spent! Thanks you promised me you would get the order right the second time, you lied!!!!!

I placed an order on 3/9 and unfortunately entered the wrong expiration date for my credit card and had to reenter the correction. DSW pending charges appeared twice on my credit card account. One charge was finalized when my order shipped, however one charge still shows as pending.

I have waited on line for customer service three time and gave up after over 35 minutes of waiting. I have also waited for a half hour for on-line chat only to be told there is only one charge. no reply.

I have currently been on hold to customer service for an hour and still holding. What is with your customer service, or rather lack of? Does not bode well for future business with DSW. My address for the order is 2396587288 and was shipped to 1810 East O Street, Russellville, AR 72801.

My phone number is…

If i can give 0 I will,dealing whit DSW has been a pain in the ass,no only online,but by the phone,every time a call above a refund I get a different answer also, delivery time is not what DSW say, I buy a pair a shoe on line by 2/07/2018 and before the delivery going to be from 4 to 7 days today is day 6 and when to check tracking order and say delivery date will be 2/22/2018 I send a mail asking for a refund a never come back to shop in DSW.

Was instructed by customer service to go to not so local store to return an item for refund.My pay pal account was closed in good .Not only would they only offer store credit.Small store spent 1.5 hours on phone.They would only give change of 2.00 on card.Corporate does not take phone calls..I am in Thomas Fire area...done

I went to log-in to the website and the and it told me that IF the log-in was real, then I would get a password sent to my email. Well.........for log-ins and two hours later, nothing from DSW. Then I tried to use my little member coupon for $20 bucks off, and it told me it couldn't work because I didn't log-in as a member.

Then, I tried to communicate via "chat", and that didn't work!

Then, I called the help line, and was put on hold for 20 min. I left my number for them to call me back, and two hours later no phone call. I am done with DSW.........Their shoe lover customer service is a racket!.

Each time I have tried to get into my dsw account, I forgot my password, you sent me 2 illegible non words to put into as temporary and each time I have put in the temporary password, I am told this is wrong. I feel as though you are playing games and this is not right.

I wanted to order 2 pairs of shoes and use the code HOLIDAY2017 and get the 25% off, but it is impossible for me to get into my account and when i called 1-866-379-7463 the wait time is 26 minutes. I waited 20 minutes and gave up. THANK-YOU FOR NOTHING.

THE WAY YOU OPERATE IS NOT PROFESSIONAL.

My name is Christine O'Brien. I recently sent 2 pairs of shoes to my sister, Marva Mendez at 3027 Barnes Avenue, Bronx, New York, 10467. The 1st pair I got, order no. 371735, Black shoes. The 2nd order no. 342749 Journee collection red 8 1/2 was sent after the black and according to my tracking fedex info was delivered on March 28 and one G Gavin signed for it.

Marva has not seen the shoes or know of a G Gavin. I already paid via my credit card for this shoes . How do I go about getting my shoes. Thanks for your kind advice. My order no is 1946994938 and my tracking no is 724826881048.

I placed an order last night, about 9 hours ago. I learned this morning that the item had already been ordered by another in our family, so I immediately called DSW to cancel the item. I was told by your customer service representative that she could not cancel the order. I told her that I simply could not use the product, and I would be forced to have my bank refuse payment on the item and/or refuse the item when it arrives. I thought it would be most beneficial for all by calling immediately so that it would save DSW the cost of shipping.

She again refused to help me. I then asked to speak to a manager. She put me on hold, but never connected me with the manager, however, and came back and told me that she could put the request in but couldn't guarantee that it wouldn't ship anyway. I…

I ordered a pair of booties online to be picked up in store. I went later that day and tried them on. They were a little small so I returned them & purchased a size 7. This was on August 18 and the charge has been in & out of my account since then. I called my bank and they said to contact dsw. However in the meantime my account was overdrawn due to this charge being posted then pending. When I finally was able to speak to a person ( that's a whole other story!!) they said it "should be rectified " in 3 to 5 days.

After 2 months as a pending charge then a resolved charge they made no effort to take care of me the customer! To top it all off I didn't get the points I was supposed to get. All in all the customer service is awful & I'll be shopping for my shoes elsewhere! Thanks for a whole…

I am in tears right now. To believe in this day and age we still have not come far at all. I visited DSW located at 300 commons way, Bridgewater, NJ this evening with my best friend stacey castillio trying to find her some shoes for an outing. As she look for shoes she did not see anything she liked. So we went next door to TJMax and purchased some items. On our way out of TJMAX we could not find the car keys. So we went back into both stores to advise the associates on staff that we were just in your stores and we lost our car keys. Well to our surprise TJMAX was helpful and tried to assist in the matter. When we went back to DSW to ask the manager if she seen any car keys because we were just in her store, She smiled and said no.

My best friend gave the store manager at DSW her cell…

Why is it every time I go to the dsw shoes store in lithonia ga they never have wide shoes. I have complained about this before and was told they would look into it and fix the problem but it still exist. I feel this is discrimination against women who where a wide shoe. I was told that the store in Atlantic station had the shoe I was looking for in my size or I could order it. I needed the shoe for the next day. Why should I burn my gas and go downtown when this store is 5 minutes from my house. Where they do that at?

No matter when I go there they never have a wide in my size. but they always have a Med or narrow which is not right. This is like if your fat you can't shop at a certain store. I am getting tired of complaining about this and I guess I need to report it to someone else…

My experience at DSW in Ramsey, NJ is as follows, I always find that the store is extremely understaffed while the staff are usually very helpful and friendly there is not too many of them available. The store can be very messy at times.

The company did very well profit wise this year, so what is your excuse? If there is a customer service phone number I would love to leave a message for the CEO of DSW and tell him my complaint personally.

The footwear speaks a lot about our personality. At DSW one can get to choose the best in class brands and be rest assured about the quality of footwear they sell. They have designs you won't find in any other outlet.

You can find shoes based on the occasion and your budget. Something that fits in the price of everyone's pocket. And not just that when I made a purchase for myself and my kids, they offered me a discount on the overall billing.

I am overall a happy customer and would definitely shop next time at DSW.