Duke Energy

I am confused about the increase in my bill like up two hundred this is ridiculous I would like for my meter and my overall bill looked into this price grouching us older people address 520 E. 5th Raeford.nc

I don't understand I live in a town home and my bill from June to September went from 240 to $320 a month I live alone I'm a 73-year-old widow on a fixed income I've ask ed representatives from your company to maybe come out and check my meter I don't use low temperatures in my town home due to the fact that I'm an elderly person I don't understand or Duke energy using the extremely hot weather to overcharge the consumers and

I'm very disturbed about this and I need some answers this is totally ridiculous and I will file another complaint even if I have to go to the television stations I've asked someone to come out and check my meter to make sure my meter is right and it's not malfunctioning and to no avail I get no reasonable solutions and I think this is totally ridiculous as me being…

00 dollar debt on my previous account to be taken off, it was a Fraudulent reinstatement from my ex husband who lived at 3240 Cemetery Drive Salisbury NC 28146 in Nov 2017/May/June 2018. I filed for Divorce we were legally separated.

I moved out of 3240 Cemetery Drive Salisbury NC 28146, on September 2017 and I made a change in Address to 325 Old Barn Rd Goldhill NC 28071. My Ex Husband recently past away from cancer this last May. I am in desperate need of an auto loan ever since last father's day, where was in a total loss auto accident.

Countless times I've disputed the collection from Duke Energy on my account with Experian and there it sits a Fraudulent Account my Ex Husband called Duke Energy pretending to be my father and had the power reconnected after I was already moved out.

They have to be the worst energy company in the world. The power to my business and my house goes out at least twice a month. It messes up appliances and food goes bad. Groceries are high enough. Now I'm having to buy the same groceries over again because Duke Energy Progress can't do their job.

I lose power on sunny days as well as cloudy days. I defiantly lose power every time it rains. I don't see how they justify the rates they charge and increasing that rate for such poor service. My business loses money every month because we don't have power and have to close early.

Every day we have to close early that's lots of money lost and we also lose customers. If they can't support the customers on their grid they need to say so, so that people can figure out something else. This is…

A sub-contracted Duke Energy crew recently (June 2023) laid underground cable across our yard. After tearing up the yard they came back and threw down some grass seed and straw.

However they did not do anything about the two trees they killed when they used a backhoe to dig an area to lay the underground cable. We had purposely left those trees when we were building our new home. We are hoping Duke Energy will do the right thing and remove the dead trees and replant new ones.

I have been calling Duke Energy since March for them to send me a paper bill and as of this date they will not send it. They keep sending me text or email, I explained to them Ithat this account is in a Trust and I have to have a record of this account.

I have tried calling your Corporate office and the number on the internet is wrong. I HAVE NEVER IN COUNTER SUCH INCOMPETENCE WITH ANY OTHER COMPANY BEFORE.

Bill is too high “continuously” and nothing here can use that much electricity. You can live in a mobile home in the summer, cheaper than my house. Spoke to somebody at Duke, that couldn’t speak good enough English, and couldn’t help me with my concern.

Useless to say the least.

Power flicks every time there is rain and thunder, just annoying and wondering when the wind from a hurricane hit us, it was never like this.

A light pole #4563851 was replaced almost 2 weeks ago. This is what it looks like today 6-28-2023. The job is not finished...no grass!

Why y'all trying to make me pay a bill that I have nothing to do with at all I have no bill with y'all in why making me pay a bill that not and my name or have anything to do with me or my responsibility to do anything that got my social security card on my birthday on as you look at the bill and

you will see my name on that bill no so why am I being charged 600 something dollars for a light bill they didn't have nothing to do with me when my name is not no wonder I haven't been living here all because I don't have no proof that I haven't been living here what time is it I was homeless I know I live in nowhere

Sedgwick is a horrible company. They do not return phone calls I call almost every day now and not a single call back. Fire them.

I’m concerned that Duke Energy is not monitoring the work being done by your contractor. Specifically, the crew trimming trees behind my home took an entire day on Friday (5/5) to remove one tree. We contract tree removal services in our HOA and they could have done the job in one hour. On day two (5/8) they trimmed two trees. That’s it. There was a lot of sitting around doing nothing.

I hope you are paying by the job not by the hour.

This is for your information. I do not need feedback.

The tree cutting limbs are not cleaned on my property. Everywhere else was cleaned. I'm sure it was a mistake. I believe you may have forgotten. This is just a friendly reminder. 1980 Bowen Rd. Pinnacle NC

Having an issue with my bill. I called twice to try to resolve. Only getting the run around and no clear answers. I feel like we are being charged twice on our bill.

Duke service man working on neighbors line, cuts off our power, without giving any notice to us. Lost all power to computers while doing school work, lost all power in middle of cooking, very unprofessional

I purchased a home a year ago in the Florence, SC area and unfortunately am forced to be a customer of Duke Energy. At first I thought highly of the company when compared to horror stories I’ve heard about Santee Electric utility bills.

The first few months the energy bills were extremely high but we found out that it was due to the heating and air system. A technician came and replaced the heating strips and the house was then to remain at 1 solid temperature consistently.

Before repairing, the temperature would drop several degrees at night below what the thermostat was on! A couple months later, I saw an advertisement from Duke Energy about energy audits and how it may lower your monthly bill. My fiancé and I figured why not?!

We scheduled the house call and a technician from Duke…

Please hire your employees within the United States!! It is so hard to understand people from other countries!! Customer service needs to be improved asap!!!!!

Power outages that take 6-8 hours to repair … obviously they cannot handle the amount of customers that they have … they need to allow some competition instead of one company holding everyone hostage to their apparent lack of solving a simple issue…

I am a solar energy customer who purchased a new home in 2022. At the time that I connected services with Duke energy they sent regular monthly bills for minimum usage due to our solar connection. As of November 2022 Duke ceased contacting us for our regular billing.

Being new to solar service and new parents with a lot on our plates we didn't think much of it, assuming due to the solar panels and not running the a/c as much that perhaps that was the reason.

Also, since we knew that our bill had only been $30 some dollars a month until that point, and we were using less power, that everything was ultimately fine. Fast forward to late in March when we received a stack of invoices from Duke totally over $1200.

Retro billing us for a billing error that was discovered in November by Duke,…

I paid my bill yesterday and today Duke Energy took out another payment equal to the amount of my bill. I called to complain and get the charge reversed and the rep said this isn't possible. get the charge reversed from my Bank but then they would charge me a fee of $30!!!

I asked WHAT is the fee for? And he said a canceled payment charge!!!! I said: my bill was already paid, my account at zero! He rudely said these were my choices. I'm very upset with the way he talked to me and the fact that they double charged me for the same month and then refunded to fix it.

I haven't received my check from the credit on my account it's been almost a month.

I was on the monthly level billing and canceled, I called customer service to ask why my current bill is now over $600 dollar and they say it's because I canceled the level billing and now I owe the difference. I have paid my bill monthly every month in advanced and my bill is 200 less than the level billing and I feel that you are just trying to get more money out of me since I canceled the level billing.

, I do not have a problem paying my monthly bill but I will not pay the additional money on the bill. The customer service agent I spoke to Crystal H. wasn't friendly and refused to let me speak with a manager and stated that the manager would only tell me the same thing that she just told me.

I work in customer service and you never tell a client no you can not speak with a manager. I…

Poor service during the month of November and December. Lost food during Christmas Eve due to power outage.

Also my bill from November and December skyrocketed. M usage was low and my reader was something different. I was ripped off! My power Bill was always compare to my neighbors in an apartment with 600 units. I was treated unfair

00. To come out to my mother's home, Naida Marsh 2321 Lombardy Dr. Clarksville, Indiana. Her lights were blinking . I call in to get a technician to come out, our electrician also talked to the fellow on the phone. Explaining our problem.

He would NOT send anyone out. Dave from SPEAR ELECTRIC CO. Called a friend he knows, that works for duke. That got the ball rolling. We did get a electrician technician to come out. We were notified the neutral wire was lose on the pole.

If our electrician had not stayed with us and help us. This problem would had went on. We are not happy with your phone service people.

My complaint consist of several different issues the first one being no one will take the time to explain my bills to me second being unenrolled and re-enrolled in installment agreements without notice being double billed and the totals not being subtracted from the installment plan balance being lied to being disconnected when I call and just basically no one taking the time to explain to me all of my issues.

They installed a new utility line to my utility line and created a large hole. I have been trying to get this fixed for 5 years. I saw on the news other people were complaining. I would like the hole in the yard fixed.

Also my utility pole is cracked and leaning. I have complained about this multiple times. All the money we pay every month. MORE AND MORE. NOTHING. PLEASE HELP. Broadnax

Hi my name is Hilda Faye Owens I live at 2220 Hoey Church Rd Trlr,14 Shelby, NC, 28152. I have video of workers cutting power off at my address when I am 75 years old and I am on oxygen that I have to sleep with at night I have nowhere else to go and

I can't breathe good also in my home there is a baby Legend Truth Barnette my grandsons child who is 7 months old he was born 07-29-2022 I mean I don't understand how you can cut someones power off when the law says it is illegal to do so. It is also just wrong.

I need some help I can't pay that bill that is over $4,000 I don't know what I'm gonna do we are struggling and can't afford a bill that high. Please let me know what to do about this

To whom it may concern, It's so embarrassing to me writing this email because I don't know what to do a this point. On March 2022, my husband company relocate us from California to Orlando FL, we have the opportunity to setup our family here and we decided to buy a house.

By April 11, 2022 we closed our house, and moved in right away, by that time I already has called Duke energy to reinstall our services, I explained to them that our house has Solar panels and that we need to complete all the corresponding steps to make sure that we have the right service. 00 balance.

We did contact customer service and it seems like no one has a correct…

Power is out all the time, worse power company I have ever dealt with, same area is always out.. Their rates are higher then teco and their service and equipment stink.

I have been told by supervisors and customer service my problem would be handled timely. I have been told I would receive phone calls back service dates times and none has happened in months. I'm tired of playing their game I'm getting ahold of the attorney general's office and filing a complaint!

I am so over Duke Energy. My wife left me june of 2022. When she left her teen age daughter left as well. It is just me nobody else. 00. My Jan 2023 bill is the same. Why!!!! I am retired and have turned all the lights off except for 2.

I only do laundry every 2 weeks, about 3 loads. I don't even cook, I eat at my daughter's house. The stove may be used every 3rd day to warm something up. I even turned the heat down to 65.

And I take a bath even less. Why is my bill so high. 00 more than present bills. And get this I had to pay a deposit to switch from ex to my name. I have paid the bill since we moved into this house in 2008.

Duke you are a ripoff. Your execs get millions, you make record profits, and you make your customers pay for your ash cleanup. You know you have everyone over a…

We have lived at this address for less than 3 months and our power has bee out twice already. We have never had this issue with any of our other companies where we have lived before where we have had high mile winds, 5 feet of snow or more.

I pray you can fix these issues before it does snow.

Also when we see that are power will be restored in 2 hours it takes 6. Now I know why half my neighborhood has solar power

COMPLAINT - Weatherization Assistance Program and nonfunctional HVAC unit after installation

12/13/2022 1st email 01/24/2023 2nd email 01/11/2023

12/13/2022 To: Elaina Lamar elamar@scacap.org dukedocs@scacap.org

01/24/2023 To: Duke Energy

From: Rebecca & Terrance Wilson 522 Rice Cemetery Road Anderson, SC 29621 Cell 864-221-4935 Or 864-221-9319

Re;Duke Energy Weatherization Assistance Program Duke Energy Account 910025438188

Dear Sir/Madam

I regretfully must write you this letter in regards to my participation in the Weatherization Assistance Program and it’s consequent failure for our family.

I have emailed both Elaina Lamar as well as dukedocs@scacap.org on 12/13/22, to try to get a response on my situation.

I am a Disabled Nurse, with Multiple Myeloma, undergoing chemotherapy…

Maybe while your crews aren’t working on outages in my area, they could be trimming trees and repairing ancient facilities in my area so I’m not out of service on a regular basis. Or you can send me the 4,000 dollars I need to get a generator.

Going back through all these alerts and providing them to the PUC and better business bureau. You should be investing in PM instead of waiting until it’s too late.! Can’t believe you have an A+ rating with the BBB. Will ask all my neighbors to submit their thoughts ☹️ waiting until you get my power back up before I get my internet back so I can send this ☹️

I HAVE A 75.15 PAYMENT ON MY BILL THAT KEEPS SHOWING UP I BELIEVE FROM SHARE THE LIGHT I WAS TOLD THAT YOU CAN OPT OUT ON THE APP BUT IT'S NOT ON THERE NO MORE ALL I ASK IS TO REMOVE IT FROM MY BILL CAN SOMEONE HELP GET THIS OFF I HAVE TRIED MULTIPLE TIMES TO RESOLVE THIS

I HAVE A 75.15 PAYMENT ON MY BILL THAT KEEPS SHOWING UP I BELIEVE FROM SHARE THE LIGHT I WAS TOLD THAT YOU CAN OPT OUT ON THE APP BUT IT'S NOT ON THERE NO MORE ALL I ASK IS TO REMOVE IT FROM MY BILL CAN SOMEONE HELP GET THIS OFF I HAVE TRIED MULTIPLE TIMES TO RESOLVE THIS

$185-00 in December to $345.00 in January yall are officially price Whores If I could quit you I would but we have to have power. You should be ashamed

Was trying to make an inquiry on why my bill nearly doubled between December and january.

First Call I was giving the young lady my information and the line went quiet and after 5 minutes it finally disconnected. I called back a second time talk to a different young lady gave her my information and she was trying to explain to me what could possibly have made my bill go up.

But it didn't make any sense to me and I was trying to explain to her that it made no sense to me and she hung up on me.

I paid my bill and extra money into my account almost $200 and they said i donated! Im very piss off abou it and now my account is showing like im late.

They havent fixed i call they have me 45 min on the phone and didnt fix it.

Was on a payment plan Duke Energy advised it was canceled then our bill was 700.00 at once we had to pay it was paid but then a month later we found out the the Installment plan wasn't canceled they didn't advise anything and our bill jumped again to where we had to pay 400.00 that we didn't have . No-one explained anything to us and they wouldn't work with us at all this company is very unreasonable!

I called in concerning my bill and my account number being changed! I was hospitalized since June 28 do to Covid I spoke with someone back in June about being on installment Plan but I got very I’ll and was admitted!

I spoke with 3 different l ppl that was very helpful but didn’t sound like they weren’t confident so I ask speak to someone a supervisor, the lady I shanell got on the call being very rude!! She stated we I’m not gonna escalate your call to nobody because you spoke 3 ppl and you can’t get what you want .

She was very nasty !

They had problems with their billing which wasn’t charged for overages year half … I’m being billed once ! Ridiculous unacceptable I’d like a main supervisor to call me asap or we’re retaining lawyer morning !

There’s few people that the company have done this in Florida ..

954 348-8286

They stop my energy they stole my money they give me this number to call 211 and this number talk about problem mental. I have 3 kids they talk very bad to me

I live directly across from Duke in Hartsville SC . Shame on you for not buying this property. You have had a shut down and now bringing it back up started at 1 AM waking me and my dogs up and now again in the evening.

My dogs are running around upset and shivering. I loose sleep from this . Shame on all of you .

I wanted to report horrible customer service and an even worse customer experience with Duke Energy. I have an account with them for 6 months on auto pay and because the 15th lands on a weekend, they are claiming my payments for those months were late and due to that, I owe them $300 for service to be TRANSFERED from my apartment to my house.

I have been hung up on 3 times and spent 3 hours on hold and never was transferred to a supervisor like I requested multiple times. Thanks for any help you can provide.

My spouse and I are in our mid 70',s and is on a fixed income. Today dec 25 power went off at 8.36 am with a restoration time at 4.45 pm. It is 62 degrees in the house have grandkids ages 5 and up and iit is very unsafe. I am going to have to use the money for my electric bill to go get motel or something because we cannot stay in the cold. So my bill this month is going to be delinquent since my health and welfare of my family is at stake. Hence this email

Thank you

R Lougheed

4072235915 3701 Mitchell rd Orlando Florida 32808

PR on rolling blackout is not accurate. Pulling line fuses and shutting down a whole development for two days, shameful. CFO, COO, management staff, poor decisions causing financial, damages, and medical issues to you customers.

Communication is terrible. The reality is the grid is poorly designed by engineering and growth not supported by management for many years causing line surges and ultimately failures to the network. Dukes customer services is deteriorating every year.

Sharing the overload with rolling blackouts with the base, what most power companies, do is normal. This is a unacceptable management decision only for ease and to save money. Ultimately management shut down two actively developments causing harm to many and will result in excessive damages.

Duke Energy is the…

It’s one thing to have a Rolling Blackout, it’s Absolutely another when it Turns into All Day Christmas Eve Event. It seems like Nobody Cares as Our Homes Are Cold, No Hot Wayer and Our Food Is Spoiling. Being From NY the Only Time You see Outages is when a Pole or Line Goes Down. Unbelievable.

I complaining about the power being “temporarily shut off” today at 0600 on 24 DEC 2022. I’ve burnt up a lot of my propane for my generator to keep my wife and kids warm today. Out of all days you guys pick the coldest day of the year and on Christmas Eve at that, when it’s suppose to be in the 70’s in three days.

People are struggling as it is and you guys want to “temporarily turn the power off. I want a credit for wasting my propane and causing me to lose money to keep my family warm. I pay a lot for electric which is theft itself.

I want something done about this, or I will pursue court with you guys, or a credit to buy more propane. This is ridiculous, and something better be done about this, you all should be ashamed of yourselves. If you would like to contact me with any…

I am so livid with you people it is Christmas Eve and 9° and you are going to choose to have 2,000 of us in our neighborhood to have a power outage for the next 10 hours are you fucking kidding me you piece of shit mother fuckers! My family and animals are fucking freezing and we haven't even wrapped all our gifts today