Duke Energy would prefer that customers use their paperless system but when you do and you are expecting emails so that you can set up payment arrangements. What you get is a notice in the mail or email stating that service will be disconnected because payment has not been made. I truly feel that you could do better. Technology has improved tremendously so why is it that customers can't receive a timely email when their statement is ready?
Poor service
Electric power goes off about 1 time weekly. Need to fix problem but won't because been here 25 years same problem. Electric off every time we get a small breeze.
Our light is out in front of the GeorgianTerrace at 2136-38 Madison Road. The two lights across the street are also defective with flickering lights. I gave this message by phone on 9-16 and was told it would be fixed in 5-7 days.
This is still not fixed! PLEASE FIX!!!
Damaged my she shed left mess in my yard copper wire that I hit with my lawnmower could of hurt me and have had me on phone for 3days with Duke customer service, segwik your claims administrator company and now pike energy whom made a apt at 11a for my claim and never showed up very unpleasant unorganized and UNPROFESSIONAL
My friend is 92 and on limited income in February she contacted Duke about a totally dead tree in her back yard. The came back in July and finally agreed that Duke would cut down her tree at no charge .
We have a Permission and Authorization form marked Cut tree as close as possible to ground level. 158897 on Sept 25 it was scheduled if Duke was not done with another job they told her they would be out on the 26th & did not show.
She does not have the money to pay for removal as they keep telling her and with what we pay for electricity you would think they could do a WWII widow of a China Marine the courtesy of removal of one lousy tree. I've called the customer service number and have gotten no solid response.
Could you please do something out of respect for her & her spouse.
Your tree men started cutting down our Long Leaf Pine Tree about 4 weeks ago. It took them 2 weeks to get some of the branches off. They did not work full days and came very late to get started. Then the hurricane came.
Now 2 more weeks later, the tree is in a condition to fall over with no supporting branches and big branches are left sitting in our yard.
Also lots of pine straw. All of this by our mailbox where copperhead infestation can now happen big time. I did not want this tree down. You did. It was such a threat and now it is a bigger one by the transformer.
What is the problem that this tree cannot be finished off? It poses a danger to the house of our neighbor and to the transformer as you stated. I feel like I could write a story to the N&O with the picture of our property and…
I have been a customer for 2 years and they still charged me a $200 security deposit!
I live in Carmel Woods at 2609 Innsbrook Rd, Charlotte 28226. Ive lived here since 2006 and we have had an issue with our power since we moved in. Our power goes out constantly. Not for 30 minutes but for 10, 15, or 20 hours at a time. This is totally unacceptable!!!
This past month it has went out twice, and both times its been 7 hours then 12 hours. It's 95 degrees and we have no power?? Cant open refrigerator or your will food will go bad. We have spoken with repairmen that have told us we are on the Old Providence grid and it old and Duke energy wont replace the defective equipment.
They just put a bandaid on it every time. We would like an explanation to why this problem has not been fixed yet? Weve talked about calling the news to see if we can get the ball rolling on this. Looking…
I had my service disconnected without my permission. You allowed someone to put service in their name start date Aug 19. Ince they found out that I didn't close on my house they put a cancel order in .. this was during when I'm moving out into a new home I purchased.
The electricity was turned off. I had service. I never canceled was told to call fraud Equifax. Cause I have identity theft why even go through this when I had service up till that point. You all cost me a loss of 100 of food. move. nk air. Or electricity. Shameful.
I'm contacting the utilities commission about this incident. Couldn't even help me out. Your company is disgraceful.
I have filed a complaint with Consumer Affairs for MORE than doubling my July 2019 bill. Your customer service representative was uninterested in my in my query and maintained that the "reason" for tripling my bill last month was because of the July heat wave we had here in Indianapolis. I call this BS!
I have been in the same place for several years and I have compared all of my past bills to this current bill and there is NO WAY we used enough power to cause a tripling of charges. This is absolutely highway robbery and it needs to be addressed!
I WILL CONTINUE TO DRAW ATTENTION to you unfair practices! I will be MORE THAT happy and ACCOMMODATING to provide past seasonal bills. This is WRONG!!!
Duke Energy in Plainfield has rotten customer service. I actually spoke with a manager there, Jalisa. She was just as useless as the original customer service rep. It took me three different phone calls, all of my hr. long lunch break, and my credit getting ran 4 times before getting service transferred to my name and my x husbands name off the account.
Get it together and quit taking advantage of people just because you know we need electricity.
Horrible customer service !! Constant power outages without any reason. Not bad weather related yet they have “no idea”. You never get a straight answer. Do they shut down power for work they are doing so they don’t tell their customers !!???
In all the years, they have never provided good customer service or help. It’s useless to even call them!!!
15pm on July 10th 2019 and a person driving your service bucket truck was erratically driving in both lanes and changing lanes at 70mph. He literally changed lanes three times in less than thirty seconds. When trying to go around said truck with my motorcycle your driver changed lanes once again and almost killed me.
When asked why he's going so fast I was given a thumbs up. I do not wish any harm to drivers but if I was to have been killed by your truck I do not think he would have even stopped. Do better.
The gentleman was an older African American male in his late fifties early 60s and shouldn't be allowed to operate yal vehicle if he cannot observe the posted speed limit of 45mph. I have made a formal complaint to you and the police Dept and will be notifying ncdot tomorrow and will…
Duke lost my payment now wants to pay 400 dollars more to my a deposit when I have lived here for 15yrs. Going to shut me off. Sent numerous proofs of payments and asked for supervisors who never call asked for audit of account after sending duke payment receipts still not fixed
Will be finding a new electric supplier. The most rude customer service team in the entire world! I asked for a supervisor 5 times before actually getting one. Their deposit is bull shit. They don’t tell you upfront what the deposit is nor do.
My paperwork said $0 deposit and now all the sudden they are trying to get a $105 for a $20 electric bill.
A truck with Duke Energy and Southern Cross stickers on the side drove completely into my front yard and parked on my lawn. The truck broke off one of my inground sprinklers and left ruts where it drove. This happened at 4:00pm 5/7/2019 at 166 Tarpine Dr, Panacea Fl, 32346 So who covers the damage in this case?
Please respond back to my email. com
Power outage reported one hour ago let’s see how many days it takes to restore power.
Power goes out a lot, yet it takes them most of the day to restore it. We lost power yesterday that was out for 20 hours. The text updates I subscribed to attributed the loss to down trees, but there were no down trees anywhere in the entire end of the county. I drove, I looked. Only a handful of houses lost power at the end of our subdivision and I heard the fuse in the transformer blow when the power went out. Obviously, it was a holiday and they had a small crew. I've noticed the smaller the number of houses out of power (according to the recording) the longer it takes to get power restored.
I've lived in a lot of places and Duke Energy is hands down the worst utility company I've ever dealt with. They care nothing about their customers. You can't even call and talk to a human. In the…
I have been trying to get a bill from Duke energy since Jan 2019. I keep getting the run around everybody in customer service gives me a different answer. A new meter was installed and I was told it was not connecting to the main office.
This make since if didn't pay my power it would be cut off. You can't reach anybody with authority.
On 2/21/2019 my total account balance was $2478... On that day I paid $2500...
Today they say I never paid off agreement When I paid total account balance plus a few extra dollars. They never cancelled my agreement when I made the $2500 payment On 2/21/19.
My balance should not be $700+ today when its only been 30 days since I paid the $2500.
Live at 7010 Kohls road melbourne ky 41059. Tree trimmers parked wood chopper in yard. Ground wet left large tire prints . They should fix it back.
Also, left all small tree branches in yard . need to picked up . This happened around 3-6 2019 Have pictures. please contact for fixing. thanks
I completing this complaint for my 81 year old mother, that lives by herself on a small fixed income. My mother got behind on her monthly payment and is trying to catch up. 75 bill (this amount includes a $15 reconnect fee).
She was told the $160 payment was received, but they disconnected her power anyway. This was done with no prior notice. Personally I believe this sad that an elderly woman would be treated in this manner. Louis Ballew
SHE HAD A NASTY ATTITUDE AND WAS LIKE I CAN GIVE U AN EXT MY THING IS IF I DIDNT MEET MY AGREEMENT WHY WOULD YOU GIVE ME AN EXT I THOUGHT IF YOU DIDNT MEET YOUR AGREEMENT THAT YOU WOULD NOT BE QUALIFY FOR AN FOR ABOUT TWO WEEKS
My service has been cancelled as of 2/1/2019 and I paid my final bill and I am still getting bills that are $20.00 higher each time and when I call customer service (3 different times) I am informed that I do not owe anything. So why am I still getting bills. Please stop sending me emails that I owe something on a closed account
In early January we had our power line repaired after waiting a month for the equipment to make this repair (Ditch Witch required for under road boring). While we certainly appreciate the restoration of our power using a temporary "extension cord type repair", we were disappointed in the condition of the yard and road after the final repair.
Please see the attached two JPG photos of the completed job.
CONCERS: 1- Hole in road not filled after repair. 2- Lawn not repaired after digging for break 3- Soil in bed not replaced after repair
My name is Tierra Rogers I called the 919 508-5400 number 1/11/2019 the information in the computer who I spoke too. I was just asking how could I get help with my light bill what are my options so the first lady was nice talk to me put a supervisor on the phone said she could not help me.
So I called back talk to someone name Tamakia I asked her to talk to the same supervisor she said ok put me on hold the come back to the phone and say the supervisor refuse to talk to u so I told her to hold on so I could record the conversation she stated again the supervisor refused to speak with me I was not rude or disrespectful so
I ask what is he name she said Sorena that is how she spelled it for me I do not know if it is the right name cause I let her know also I was recording she said he was…
when your service man came to my house at 325 Regency Road, Salisbury, NC to work on my power box, he dug a trench down the middle of my drive and just left it. I called and reported this on 10/17/2018 at 3:02 to Ty. I have heard nothing.
I need gravel spread over this trench so that it will not keep getting larger. Carolyn Biddix .
Do you have my previous e-mails requesting how the billing that I have been receiving works? I have asked with no response to my questions. I have received bills two months in a row now with no understanding as to what to pay if anything. Would these bills simply be a record of what has been used or what? Why has no one responded to my e-mails? Why has no one explained anything to me? I do not want a phone call at this point I want it in writing so there is no denial at a latter date like there has been so far. We would like for someone to explain what is going on. Is there someone monitoring my meter? This ACCOUNT NUMBER is 68216 45369. There is in fact a solar meter adjoining my electrical system. There must be some data regarding this instrument and its function.
Kurt Lenz Deland,…
I have contacted costumer service to enquirer about a deposit being added to my account, when I was informed that since I had made the payment a new account was created. In the process of me trying to speak to someone about the deposit I have been extremely discriminated against for having a disability.
When I contacted costumer service about the deposit the 3 Duke represenatives have said some of the harshes statement I have ever heard. I have been told "Duke power do not care if you are blind you better pay your bill or Duke will cut it off, and then you really will be in the dark". you are not special".
I have tried contacting the head courters, but the system does not allow you to speak to anyone.
20. my daughter place is connected to a a three bedroom house( it's like a studio) . So she had 2 wall units in her studio and in the house they had 2 wall units. The electric for both place was on the same bill n there bill at the highest was 260.
Reminding you that that 4 wallunits running day and night a 69 degrees. Now you tell me how my single one bedroom trialer . Is over $200 more . Then a 3 bedroom house and a garage (that was a into studio apartment) billl.
Duke energy is taking advantage of a poor old cripple women who is on disability. They just don't care . I going to call the local news about this . Cause clearly they are ripping me off
There is a man going door to door in the neighborhood of our business in Loveland, Ohio stating he is from Duke Energy. He had a "Duke Energy" Badge and pushes that in my face several times as he talks, saying "I am really from Duke Energy" and claims he has our account number as well.
He claims that he will give us a smart tablet for free if we allow them to put a device on our service that allows them to control our heating and air for 9 minutes per day. If we don't want the tablet he asks if we are willing for him to simply put the device on our system.
Otherwise, he continues to inform me, due to excess energy being used Duke will have to build a new plant to handle all of the excess energy being used and that will cause our bill to go up!! This person got very angry when I informed…
rude and malicious customer service rep Daneelle workID # 4070607 -- supervisor - Charles Lockette
I am filing a FORMAL COMPLAINT to corporate on these 2 ASAP from my experience on 01/30/2018
I line in a 55+ adult community in DownYonder Village in Largo, FL, i understand that due to Hurricane IRMA that people need their electricity reconnected regardless. For god sake, this is an older community with elderly poor people in need.
You would think you could get courtesy phone calls back with the truth of when power will be restored. I am elderly an now have to throw my food stamp good money all in the garbarage that I have purchased thru sales of food. Because of No power.
They are so quick to increase there charges and cry because the aren't making enough. Well another greedy corporation all out for themselves. When we need them they don't come around. They HIDE behind a telephone outage system. I'm darn mad.
In August there were contract workers for Duke Energy running a new line to a light on the street. They had to cross my backyard. Unfortunately they tore up the gate to the back yard with the backhoe or other large machinery that they needed to bury the line.
I was at work and did not find this until weeks later. my address is 608 Wedgedale Ave Greensboro NC 27403 The repair was for a light post in front of my house. The men were from another company doing the work so I cannot give you a name.
I would like the chain link gate replaced and installed. Please respond Thank you Vickie Barkley 336-312-4412 the account may still be in my husbands name who died. I have requested a change of name. The account is 0000437661
I have been calling duke energy for the last 9 month re: my bill and questioning why my bill was $0, knowing that something is wrong. I have been told every month that I have a credit and not to pay my bill. Which some months I did anyway. Now I called Monday and come to fine out that I have a balance do of over $3000.00, which was never addressed when I called several time speaking to Lamia and Morgan.
Spoke to Kayla a supervisor who said she reviewed all my bills in less than 5 minutes for 2 years and she came to this conclusion. I want to know Why I was not advised about this BB balance when I called and I even questioned this when I called Duke customer care. I was told not to worry about this balance.Why when I addressed the balance billing amount told not to worry about it several…
As a business owner here in Kings Mountain, NC and the oldest business in town still family owned and operated. 2 years ago we moved our business adjacent to the interstate and you're business along with 2 other hotels and what a great move. The response for your and our business was excellent to say the least. Duke power contractors and the like filled this establishment as well as ours nice place to stay food and drink and night life in walking distance meant no driving for Duke Energy. Then management changed jacking rates up and shorter check out, and renting to dubious locals who are drug addict and dealers now the good people won't stay there.
Law enforcement is called out regularly break ends. You name it. And these Duke Energy people are directly involved and sends new good people…
My phone line always has a hum on it and when we have wet weather the hum becomes much worse. To the point that talking is impossible. My mother is on a separate private line to her house behind mine and her reception is worse. She is 94 years old and requires adequate phone service to keep her safe. We have had service people come and tell us that there is nothing they can do to make it better, as it really isn't a problem with centurylink lines, but a problem with Duke Energy power lines having inadequate or no ground lines on their poles and electricity is bleeding into the ground and centurylink phone lines are picking it up.
So it appears I have to live with this continuing problem as it is no one's responsibility to take care of this problem. My mother needs an amplified phone as…
I have had a leaking water heater for over 2 week. Home serve sent a Duke Energy tech out and he replaced the overflow valve 3 times and it still leaks. I ask for them to send a different company and they stated it was because of the pressure was to high.
I called the city of Casselberry and they came out and check all three areas and stated the the PSI level were find. I have all the documentation to show. I am at my wit end. Spoke to Dave at Duke customer service ex 6474 and he stated I needed to put a control valve on.
I called the city back and they said absolutely not. Please help me resolve this issue.
First of all Duke Energy asks for donations over my bill to help people, I have never been offered help when I need it.
Second I forgot what the last date to pay my bill was and you came to my store/resident to shut off but didn't if paid that day which I did pay part of bill. Since my account is store/resident in the back of store, I didn't think you would shut off during winter.
could my account show that I am store/resident and not just store? Terrible customer support as well.
I called about a Duke Energy complaint regarding my KW usage, something isn't right for 750 sq ft and over 700kw used per month, new appliances etc. I had to listen to a Duke Energy customer service rep tell me about her house and her neighborhood and that I should turn off my electrical panel and go to this and do that.
I called for some assistance and a little help, since the new meters have been put in my kw hours have increased, they were bad enough as it is. All of my neighbors use about 450-600 per month, I am not home all day and using over 700?
I have talked to Duke Energy at length about my bill, it seems to go up and down every month with no hope of changing. I have also written a letter to the company hoping that they would help out other customers like myself. At the end of the day my power is not something I can really control.