Dunkin' Donuts

LAST WEEK I WENT TO DUNKIN DONUTS IN POCOMOKE CITY, MD AS I DO THREE TO FOUR TIMES A WEEK. I ORDERED MY USUAL AN XL COFFEE AND AN OLD FASHION. I WAS ADVISED WE NO LONGER HAVE OLD FASHION DONUTS IT HAS BEEN REPLACED WITH A BUTTERMILK OLD FASHION.

I GOT ON AND MY COFFEE AND WHEN I GOT TO MY CAR I NOTICED THAT THE DONUT WAS COVERED IN SUGAR ICING. I HAVE TO WATCH MY SUGAR INTAKE AND CAN NOT EAT THIS. I WENT BACK INSIDE AND ADVISED THE CLERK THAT THE DONUT WAS COVERED IN ICING HE ADVISED OR YEAH THEY ALL ARE.

I TOLD HIM THE ORGINAL OLD FASHION WASN'T. HE ADVISED WE DON'T HAVE THEM ANYMORE. I ASK WHAT DONUTS THEY HAD THAT WEREN'T COVERED IN ICING AND HE ADVISED ALL OUR DONUTS HAVE ICING OF SOME KIND. I EXPLAINED THAT I COULD NOT HAVE THE SUGAR AND HE REPLIED, I CAN'T HELP YOU THEY ALL HAVE…

I purchased a case of your coffee threw BJ wholesale and toward end of my coffee I'm getting mouth full of ground my husband doesn't have that issue with his pods from maxwell house he drinks maxwell house pods I drink dunkin donutes brand why is that ?

It is like every other day I go to west main st dunken and they are eather out of the midnight coffee or they just down right tell me that they are not making any more Today and today I went to get a midnight coffee and she said we are out of midnight coffee and I said you are always out of midnight and also large straws and

the lady at the window told me they are on a budget I also said no you are supposed to be running a business and any questions you can contact me at 860 865-4554

I visited the Carlisle store on High St. Bought a box of 25 munchkins. I requested assorted but no chocolate ones. The person at drive thru even repeated it. When I got home & opened the box there were quite a few chocolate ones.

I tried calling the store. Only got a recording but couldn’t leave a message. Today I stopped for a muffin & a coffee & tried telling a worker what happened. He acted like he didn’t care. Not very good customer service.

Munchkins are expensive enough but to get ones you don’t eat make it worse especially when it was requested. Losing a customer if things like this keeps happening!

This franchise open in Rockhill ny the owner is an immigrant and all her workers from India are immigrants pays them cash. They eat whatever they want on the floor and also grab donuts on the floor with bare fingers and eat them.

This place is ran by a lady name Shakira and her workers all have fake names. They all get 50 60 hours to work a week and the few americans she hired get 13 hours a week they as well eat ehat they want break when want and smoke and never wash there hands.

They don't check the temps they dont put stickers on everything with date and time. They fony fix the ice machine they just buy local ice when they run out .

Also drains been clogged for two weeks no one has fixed it . They don't clean as they suppose to its a mess In there . The walls are broken rats coming…

Hey My name is Karem salib Phone number 551-358-1463 Email. Karem_salib@yahoo.com

I am making complaint about store location 361 Martin Luther King Dr, Jersey City, NJ 07305.At 6:33am on 11/27/2023 I went to drive-Thru making my order after I got to withdraw to give him my coupon for medium coffee for $1 donate after I give to him and scan it the barcode he said where you get this coupon from and next time I’m not gonna take this coupon I said OK can you give my receipt and he got angry then give me wrong receipt then I went out the dive thru to check I find wrong receipt so I walked back to the store to get right receipt I Asked him to give me my right receipt he refused to give me and said the printer not working No receipt then I asked him what is your name he said I the owner of store…

Over charge 5 dollars Cashier fail to let me know the special price on a especific item and I ask to be adjusted so I can received back about 5/50 she wasn’t happy about and only GIVEME back 1.45 Sándwich original cost $3 i end up paying 4/50 each Coffe was 2 dolars I pay 3 fir it My total supposed to be 10 dollars I end up paying 16 Never go back there again

The hot coco was watered down NO TAST WHAT SO EVER the egg sausage n cheese biscuit was burnt. It wass a super first time BAD EXPERIENCE THERE I SPENT $24DANG BUCKS ON THAT ORDER..

As a concerned community member, I feel compelled to bring attention to my recent experience at a Dunkin' Donuts location. Despite waiting in line for nearly 30 minutes, I observed that only one employee was working. While I understand that busy periods can result in longer wait times, it is important to consider the legality of having just one staff member on duty.

This situation raises concerns about the workload and potential impact on service quality.

The store located at 19th Ave & Northern in Phx AZ keeps charing my debit car, I have filed a claim, have gone into the store, called etc. All I am being advised is they are having an issue with the system & the DM will reach out.

This is day 3 no return call from a DM. My card has been charged 4 times. I do not want to have to cancel my card as I have alot of things associated & linked to this card. This is frustrating.

Once resplved I will no longer do business with you guys period. There is a starbucks across the street from this location. I understand things happen with systems etc but the lack of a phone call or being advised this is being taken care of & i am getting a refund is not acceptable.

I myself am a Business owner, this is not how you treat customers.

Pure racism by the Asheboro location. Manager is pure racist! Calls black workers thugs and white workers crackers and white asses.

I used a Dunkin I normally don’t go to at 810 W Broadway in Fulton NY. My husband went in and placed the order. I ordered a large frozen mocha coffee and 2 egg and cheese wake up wraps. When my husband brought my drink out they did not add the whipped cream or chocolate drizzle.

So I took it back in and asked them to please add it and the lady that I spoke to gave me an attitude First off they made my drink wrong and secondly dont treat a customer that way. That lady then proceeded to yell at the young girl who made my drink, If you want to yell at someone do it away from customers so they dont see how you treat your employees.

I visit Dunkin every day and if this is how you allow your employees to treat customers and other fellow employees then I think I should go somewhere else to get…

The male staff act inappropriately towards the female staff

To whom it may concern,

I usually go to the 901 W State Rd 84, Fort Lauderdale, FL location 3 times a week to order coffee and doughnuts for my ten-year-old. I have never experience a awful angry person that works for this franchise. I ordered a green mocha latte but I must have ordered it wrong which nobody question the green latte. When the coffee was delivered to me, I asked if this was the green mocha latte, she said it is written on the check. I went to say something, and she shut the window in my face. She would not turn around and new I was there. Finally, another employee told her to open it. I said this is not what I ordered, and she says started to raise her voice and said she didn’t take my order. I said, my daughter wanted this and if this was not a green latte, you should…

Went inside and ordered 1 large coffee and two donuts. We asked if the choc with choc icing was one we could get for a dollar with coffe and she said she didn't know anything about that or if it was.

We said ok, done worry only it we will take one anyway and a apple fritter. She yelled in the back we done have any apple fritters unless I'm over looking them. I said they are right there a whole tray.

She grabbed one, we paid and walked to the other side to get my coffee. She waited on the next customer which got a dozen donuts. He said to us while leaving good luck! She proceeded to take the next person's order while we are still just standing waiting on a large coffee and holding two donuts.

He walks over to wait on his order and she stays waiting on the next people . e back and get my…

Your company need to come and audit the Dunkin at Skyway Plaza Plattsburgh NY. They are having people redeem their dunking points for a drink then telling the customer what they just redeemed doesn’t actually work for the drink they just ordered. Extremely incompetent staff!!

Then they charge you for the drink cost and you can’t unredeem your points cause you already redeemed them forcing you to get a drink you don’t actually want cause that’s what you have the coupon for. Between that Dunkin and the one on Bear Swamp Road Peru NY, where the manager tells staff to not put whipped cream and drizzle on drinks even if they order it, unless the customer catches it and asks again at the window. Really driving away business. Pathetic

I pulled up to the window and I had a mobile order. They handed me my drinks. I had an Apple Fritter and a couple small donuts. I also had a sausage egg and cheese sandwich on a croissant. When I started driving away, I was reaching into one of the bags to make sure what I got was correct.

What I felt I at first thought was the Apple Fritter. But in actuality, it was a slice of cheese between a croissant. The other bag was just the two small donuts. So I did not have the Apple Fritter, nor did I have my full sausage egg and cheese sandwich that I ordered.

So I immediately pulled back through the drive through, let them know who I was, and that I was just through there and what happened. She told me to pull on up. ” I heard him laugh about it. She apologized, and said that it would be…

I been to several Dunkin’ Donuts in the past few days it is so sad that I pay over $5.00 for 2 cups of coffee and no one knows how to make a cup of coffee the right way I wasted my money this is just ridiculous

Rudest employees in the world they walked away from me when I asked a question they don't Mark the bags for pickups and they're swinging stuff around and cussing it's the worst dunkin' donuts I'll never go back there again

I ordered a hot pumpkin spice coffee by mistake, but wanted an iced pumpkin spice coffee. When i told the manager at the window i was actually meaningbto order iced, she showed me my receipt that i had oreded hot.

", as she angrily pitched the hot drink in the trash. I was so upset that i she says this in front of me, when she returned, i asked if she was the manager on duty and she said yes.

I then told her that what she said was so unprofessional. 75 cents. Wow, i frequent this place, but not now. Im just astonished at how she behaved. The employee that was working with her, looked at me as if embarrassed.

Ive never been spoken to, like this. So unprofessional for a manager.

I already called in regard to a very upsetting visit at my local store. I was helped by a very disturbing individual who was literally out of control while making a total scene in front of customers. He was rude, argumentive & a disgrace to be a server in any restaurant setting.

I did not get my points applied as well for my purchase.

I just got Robbed today by the donkey donuts service cashier lady. i know the place was a little overwhelmed today. but this is no excuse for not returns my money. i was waiting for so longer that i couldn't taken anymore. so i asked my money back as she kipped asking if paid with card. i give her the receipt which was clear that was paid with cash. i did know you can pay donkey with cash and getting cash back.. she got upset because i said looked at the receipt you see the changes back i have from the previous cashier. but she decided to roll the receipt and through out on trash and not returning my money. And this happened under the cameras and many people presently at the moment. i walked out and promises myself to not press charging. But for sure they lost a customer.

Ps: i would…

I ordered a sausage egg and cheese McMuffin and two Donuts a large lemonade $20 what I got was four Donuts no sausage egg and cheese in the manager at the Dunkin' Donuts blamed it on the Uber driver but it doesn't make sense the Uber driver received what they gave him I did not order four Donuts

The donuts are old and hard. I was there by 10am and I guess these donuts were there from the day before. Not the first time. This place should be closedown. The store is located on the conner of 3rd st. and college mall rd. In Bloomington, Indiana.

The store in Bellingham Ma. is always dirty and service inside is slow. One counter girl used the “f” word twice while I was waiting to order. I’ve been there 4 times and the eating counter is always dirty. I spilled coffee and the napkin holder was empty.

When someone finally came over she wiped up coffee, but left the other part of the counter full of donut crumbs and previous trash. Floor and counter and stools are always nasty.

I called corporate headquarters two days ago . I was violently verbally attacked for several minutes while I was giving my order from the app to Ashley . I had let the previous customer a woman go ahead of me it all on the tape . Supposedly . There were witnesses .

I said nothing to the man who was vicious , beyond words , accusatory beyond words . No one said anything , Ashley frightened , the manager , ignorant , insensitive response . Atlantic and military in Delray Beach .

I reported it to the Manager , GIgi at The Oriole Plaza an officer was there , I have been quite sick from this incident . Your team mem said they would escalate the incident ! Same owner of both stores .

My name is Abby Feldman ! It is disgusting , I am horrified a huge man behind this guy said nothing , it was…

hello I was eating and the employee was mapping practically on top of me that was very rude. and the smell of chemicals was very strong. I find that very wrong Store 307407

I go every morning for a hot coffee and toasted croissant with LIGHT butter . On rare occasions it's beed made correctly. But 75% of the time I am disappointed. Me and my husband love Dunkin don't get me wrong but when I say light I would hope it's half of what they usually add but I always get a big blob of butter that makes my toasted croissant soggy .

And they are probably in a rush and don't see the light on their screen because it's not just at on location this has happened . Please make a change I really don't want to start going to Starbucks. It's not that good thank you

Always get the wrong coffee. Don’t ask for vanilla swirl but always get it. So annoyed

Your store at 550 South Federal Highway in Dania Beach Florida has been getting away with this stuff for many many years and this will if already will or has effected your business. The sign on the door says opens at 6:00 am for the walk in restaurant not 6:50 am.

The manager is there and will still not open the store. On many past occasions the manager did not show up until around 6:45 am. I realize that this being a private owned franchise that this will be hard to get the owner to adhere to The Rules but I am stating a complaint and this is the only procedure to get out the complaint.

I have seen this irresponsible business ran this way since 2009 and are greatly shocked it is still open??? They are carrying your trade mark name. And many children type people work there.

I have a complaint about the new app.It tells me I don’t have any points when I do.Also it won’t let me use my points at the store.It tells me I all ready used the but I havent

I went to your Dunkin’ in Stafford Springs CT and I was displeased by the rudeness of your employees. I was overcharged for my order they did not make my coffee right and when I asked for a refund and my coffee to be made correctly I was consistently told that I was wrong I was given dirty looks and

the lady with glasses and dark hair was very rude to me in front of my seven-year-old daughter and I did not appreciate it. I will never go to this location.

not sure if you have new lids for the HOT coffee, but the cover came off my cup when the lady was handing my coffee to me, it spilled all in my car and on my arm and pants. please improve your cups and lids.

Store 1812 Pgh airport 6:59 am. Evidently it is "fuckin' ignorant" to put your money on the counter instead of handing it directly to the cashier. As I was struggling with my carry on luggage, CPAP machine and purse/wallet to get the exact change for my order and moving down the line, the cashier was telling another employee, loud enough for me to hear, about how he hates "shit" being thrown on the counter.

Did he mean my money? Seriously?

Anyone else notice that Dunkin's is trying to slide in an 11 ounce bag of coffee for the same price as a 12 ounce bag? They hope you won't notice, just like when all the coffee packing went from 16 ounces to 12ounces for the same price.

I visit the 87th and Kedzie location today. It was very uncomfortable visit. They were two older ladies I believe Arab yelling, and arguing very loud in the store, while there was customers in the store, very very unprofessional. every time I come to this location these older ladies are either arguing with each other or yelling at the other crewmembers.

someone really needs to train those older employees on how to act at work. It looks bad for your business.

I purchased 2 black pepper bacon breakfast sandwiches and my sandwich had the entire cheese covered in the wrapper almost swallowed it until I realized that the texture was breaking apart like food.

On 7/9/2023 after traveling and being on the road for 3 days, we made a needed break at D&D in McClenny, FL off the interstate. We had to order from the kiosk as they were taking orders at the register.

After waiting about 10 minutes, it was time to make our order and we were told they were out of cream, (that has never happened in my 30+ years of going to D&D). We said we wanted a refund. We were spoken down to like a naughty child that they had a list of stuff they were out of on the kiosk.

There is a list of things taped to the kiosk, but it does not mention it was a list of things they were out of, and there was no way to ask them what the list was even for. I tried showing the list to a little squat blonde woman, and explain to them it needs to be labeled otherwise no one knows what…

Front counter worker was rude and disrespectful and so was the manager

Ordered on app when got to store they didn’t have the stuff and there is nothing else I like and they couldn’t give money back

Well I ordered a coffee a donut and a turkey egg on muffin. As I wait for my sandwich I see the girl play wit her nose. And then start touching food. So I say something I cancel my order asap.

Then she says I can’t get my money back start yelling at me for no reason calling me stupid and thing’s embarrassing me for sure. So I yell back demanding my money because what I saw. So she decided to give my money back but throws it at me I really don’t appreciate the way I was treated.

This happen at 1125 am. On July 2. 2023. I will ask for the tapes so this can get reviewed more.

My recently visited to my local Dunkin it took well over an 30 minutes to 2 donuts and it's wasn't busy

Went to get a dozen donuts to bring to work. I only had a 50 dollar bill with me. Employee would not take my money and said we only take 20s.

and this is not the only time he have done these things I go to this dunkin because it’s close to my job I stopped eating food there because it was rodent droppings in and on a lot of things and I also have seen a couple of roaches it’s disgusting please can someone take action thank you.

Everyday day I go in this Dunkin the last at that makes the sandwiches is always giving away food to a certain individual she never takes care I’d any other customers but him as soon as she see the individual she assist him while other customer is in line . Not sure if that’s the young lady husband or boyfriend but paying customers should always be first.

It baffles me that Dunkin Donuts has statements in place in regards to "Food Allergens" but the workers do not comply with that statement. often i have gone to DD and always request to have my Latte made with creamer, due to the fact that i had weight loss surgery (Bariatric Surgery) and there are certain foods fluids that my stomach cannot handle, so

when i request my coffee with my preferred milk, there should be no push back. i visited a location yesterday on 06/21/2023 at 151 Main Street in Fitchburg, MA and i requested to have my coffee made with creamer, and the store manager started yelling at me through the drive thru kiosk, and

told me that she does not care about my request or what your food allergen statement says. she stated "this is my store and i do things my way, i don't…

Yes this has happened twice in a week and a half when I go to the Dunkin donuts on 1 north Charles st Baltimore MD they have had the door locked and did not come back for over 20 min and so last time I had to go but when I got to my destination I called up to the store and the girl answered and

said she had to do something and I can understand that things happen but it is not cool to make it a habit or routine when you have customers waiting around that may need to get to work. I actually passed one Dunkin'donuts to go to this one and again she or he was not around again there were about 7 people trying to get something to eat and of course this person is nowhere to be seen again.

It is just is not right when they are supposed to be open from 5:00am to 8:00 pm

This is for the Dunkin' at 350 Prospect St. East Stroudsburg, PA: A few days ago, I wanted to buy all their cinnamon powdered donuts - there were 4 there. The black girl with the fake eyelashes and attitude would not sell to me all 4. She said she was saving 2 for her friend... This should not have been ALLOWED to happen anywhere. NO customer should be treated this way. This is called REVERSE DISCRIMINATION. I have since filed a complaint with the Better Business Bureau and have yet to hear from them.

I would like for management and that black employee FIRED from this location. I may even consider taking legal action.

Customer service was terrible. My food was thrown into a bag and pushed at me. The hash-browns were all crumbled, and the wrap was all squashed. We waited a very long time to get the order inside the store. Nada 599956 at the Chandler Arizona store waited on us.

No greeting, no smile, and had a very angry face. She acted as if I was inconveniencing her by ordering.

At the location on 315 in Wilkes-Barre, PA, I just had an encounter with the rudest cashier ever.

First, she complained and told me she couldn’t hear me (in a rude voice). It was raining and the speaker was having feedback issues. She asked me to repeat my order 3 times (still got it wrong), gave me my coffee and shut the window without another word (I had also ordered a donut).

Finally got my donut but she was rude