Dunkin' Donuts

I ordered a frozen Chocolate. Was advised very rudely “we can’t make that now” didn’t even get a chance to tell them a second selection and was told have a nice day. This isn’t my first bad experience at the Canton Illinois store but I can tell you it will be my last.

I’m very done with this store. I won’t be back.

I purchased a dozen donuts from Dunkin donuts in Morningside Maryland aittle before 9 pm. I took the back home and shared with seven adults and two children who all immediately complain that the donuts were still. I bit into one and sure enough it was and like them I spit it out and threw the donut away.

I immediately tried calling Dunkin donuts to let them know an after 20 minutes of calling finally got through to someone. I explained the situation to the young lady who answered the phone and she told me to bring my receipt back in and my money would be refunded.

Five minutes later I was out the door and on my way back to Dunkin donuts with two of the donuts as proof of the stale donuts they sold me. The young lady first said she told me that the donuts were made that morning.

I…

Sunapee NH employee Maranda Deane discussing personal information with customers pertaining to on going custody issue with minor child while on duty. Spewing defamation of character for two other business in town run by her parents, her parents and child.

We live in a very small town and numerous clients have contacted us directly stating that she is in uniform, behind counter working as an employee of Dunkin Donuts defaming her family businesses, parents, child, discussing her personal custody issue and creating a hold up in the service of customers.

In addition these conversations are also taking place amongst employees with customers overhearing the drama. During discussion with a female manager 6/15/19 am they state they have no control over employees even when in uniform on time…

To whom it may concern, .... store #3523371.. Everyday I go to dunkin donuts for my coffee and a food Item. in florida... I could stand there and no one ask me if I want anything. they are always talking among each other, like customers don't exist.

they don't ask if I can be helped I waited 5 min. until someone finally ask what I needed. I was amazed, then she said 1 min. this is rediculous I have to go through this. customers have walked out many times pissed... com

My very first visit there and my last. I would. much less wait on me. I ordered half dozen donuts and a milk for my boy. I then ordered a hot coffee as well. An iced drink was set on the counter.

The manager was like Ohhh you wanted it hot and said yes I ordered a hot and not cold. He grabbed and off the counter and also seemed irritated. I informed him of my experience and did mention the guy at the counter had a personality like a rock.

so some kindness and courtesy would have been little nice. He proceeded to say you don't need to insult him. never called him any names. I then proceeded to tell the manager that this was my first but also last visit.

he must have been that kids trainer. so glad you won't be coming back in here. We don't wait to wait on you again anyway! WOW!!!! JUST…

This is not a complaint, but quite the contrary. On June 7th, 2019, I was at the El Cajon, California location to purchase a dozen donuts and a cup of coffee, when I noticed an elderly Chinese couple who seemed agitated, after being told by one of the Dunkin Donuts staff members that the coupon for a free donut with the purchase of a beverage, was not valid from a T Mobile phone.

The couple seemed perplexed by this news, and showed the coupon to another employee (I will not name stated employees, since they were following DD policy, and have no authority to change it themselves) without resolution, I contacted the Manager on duty, who explained the problem with to me and the couple, but stated that he would give them each a free donut.

I found the decision by the manager, to be in the…

The bagel I bought in a bacon egg and cheese sandwich was hard and tough..Why do they sell you old baked products....What happened to them baking fresh during the day...Used to love DD but will most likely avoid in the future...Hemp.Tpke across from Shell Gas station in Elmont,NY...once best now nearly worst location .

Bill was around $24 Thanks Heidi

I have already brought to your attention that the staff at the Dexter Maine Branch are rude and discourteous. I am nobody's hun or sweetie....!!! I ordered a bagel with butter. I get a bagel with butter I need to put on myself.. no knife.. so I am driving how am I suppose to butter my bagel. It takes a simple sorry but we are out of our soft butter would it be ok if we gave you butter packets. I called the branch and spoke to the "manager" which was a joke, she could care less and had a major attitude.. Also I am not being given my receipts.. what is up with that. I want my receipts...

I expect a phone call back my cell number is 207-341-2861. I tried calling in the first time I was on hold for 17 minutes and then it hung up on me and the second time I was on hold for almost half an hour.…

We ordered 2 frozen mocha swirl coffees, and when we got them on looked right and the other one looked like it was not mixed at all and it was extremely light. This happens all the time not to mention they did not give us straws so we had to go back for those too.

I asked for a remake and I got attitude and when I went to the window to get my remake there was not sticker on it and it was not even full! This was the location on Main Street in west Warwick.

I have used the Dunkin at Raritan Rd Cranford NJ several years. This new manager is the worse needs an attitude adjustment. 2 separate on line orders gotten incorrect missing food etc. I was told this is last time I need to check before I leave.

Sorry not my job I will go elsewhere you lost my business. Strange always done right all those other years oh yes different managers! She is RUDE!!!? Get rid of her no one trying to rip you off for $3 when u spent $32!!!

Well my sister and I went to Dunkin’ Donuts in Plainfield on Stafford Road right where marsH and Huntington bank is and we asked her what kind of donuts they had he said that they were all out of donuts and it was 4 o’clock in the afternoon she didn’t say that they were making anymore she didn’t say whether she was working on them and we asked her how in the hell can a Dunkin’ Donuts be out of donuts when it’s not even time for them to be closed they close at 9 o’clock at night you are to have donuts around the clock 24 seven until you are closed we have gone in to the Dunkin’ Donuts again just just to find that kids that work for the company were taking donuts and

handing them out to friends just to get rid of them so they didn’t have to do anything so they could close the shop when it…

Miss use of property, I stop in for coffee with friends and as sitting and wait for store to open the employee never said anything about my cart and disided to move the cart out side

I have never officially complained about any company. But the last three times I have visited the above location I have been either shorted on my order, or they have gotten it completely wrong in addition to being sold very poor quality, ( stale or smashed or both ), doughnuts.

This morning was the last straw. I ordered 6 doughnuts , 2 choc glazed, 2 glazed, 2 chocolate glazed with sprinkles. They came in a bag stuffed together without even any wax paper to separate them. When I got home I found 4 chocolate glazed and one glazed.

All were as stated smashed, in addition to being stale and not what I ordered. I'm sick of the poor service, poor quality products, and overall decline of what was once my favorite doughnut shop. In addition I asked for my receipt and was told it's in the bag…

On 5/3/19, I was at 7231 W. Atlantic Ave in Delray beach Fla. I purchased a large frzn coffee. When I checked my recent, once again, I was not given points. This seems to happen often. Is it the cashiers fault or should the points go on the card automatically?

I was there at 4:27 pm. My order number was 750 and the tran seq no 418707550.

Sat in line at the drive through in the Albion dunking for 25 minutes this is in called for never going to that Dublin again

This last week has been a miserable experience at the Dunkin Donuts in Northfield. The coffee taste like water and the color is very light. The lids are Not put on properly and fall off as soon as I grab the coffee cup from the cashier.

The employees are lazy and rude. They refuse to give me the owners name and number.

We went to the new store in Avon, ohio. The restaurant was disgusting. Five people working and we had to wipe off our table and chairs before we could enjoy our donuts. When we walked in we heard loud laughter and too loud music so much we couldn't hear them and they couldn't hear us.

Also the floor sign was out but the floor was filthy. Very disappointed in our first and last visit to the new grab and go.

I went through drive through at the dunkin donuts at the leo mall in Philadelphia off of bustleton ave. person gave me my change, handed me the bills then the change on top and some change fell to the ground.

the drive through is too small to try and get out I looked at the woman and told her what fell she laughed at me and said it wasn't her fault and refused to give me my change. such an insult and so rude I have never had someone do that to me and I want it known and would like something done because something like that should never happen especially laughing at a customer.

This Morning I went to get breakfast at one of your Dunkin Dounuts Franchise on 337 S Oyster Bay Rd Plainview, NY 11803 and was disgusted and very upset at what I had to experience. I ordered my breakfast sandwich and coffee, when I went to wait for my sandwiches there was a package of open bacon laying on the counter.

The lady placed the eggs, bread, croissant right next to the bacon I told her that was not a very good idea as you can have cross contamination. A man came and moved the bacon and told me that it was in plastic so it was alright.

The lady continued to place all the items to make sandwich on the bare counter with all the crumbs that accumulated during the morning I asked if she can redo my order and place everything on a paper instead of the counter. She did and then when I…

There is one worker in the Dunkin Donuts that is very very rude. I have heard and experienced him talking to the customers very badly. The Dunkin Donuts is located on 127th in Calumet Park. I am a resident there. I frequent there often.

I like Dunkin over Starbucks. I have been patient with him but today was the final straw. He got my order wrong, (I went thru the drive thru) and when I got to the window, I was calmly telling him what I said and he, yelled and waved his hand at me telling me that I did not order right.

Now I have ordered that particular latte since it came out. No one else has had a problem. Please have some corrective action done.

I have several complaints. 1) I tried 4 times to contact customer service & each time I waited for an hour for someone to pick up - that's of 4 wasted hours today. I placed my order through the drive thru with only 1 car in front of me.

When I got to the window, I had to repeat the 2 donuts I wanted. Then they asked what was my drink which was a large frozen hot chocolate no whip cream. I was told to move my car forward & they will bring out my drink (seriously).

Also, the Boston crème donut was upside down in the bag & all the chocolate was on the bag itself. They never gave me my receipt. Plus, they gave me a small straw which didn't fit the large cup because it was to short and there was no napkins.

They service was very, very poor. Very dis-satisfied customer

This morning, April 18. 2019, I went to the DD at 7551 Bandera, San Antonio, Texas. I ordered a Croissant (I only wanted Ham and Bacon). Now I frequent this DD all the time, and I literally order the same thing all the time.

this morning however, they wanted to charge me for the Breakfast Croissant (eggs, cheese, bacon and ham), I tried to tell the cashier that I just wanted the ham and bacon. I expressed to her that the other cashiers just charge me separately for each item (croissant, ham and bacon).

The manager comes over and says " I charge l for the Breakfast Croissant), and I tried to express to her how the others charge, she rudely cut me off, and said "THAT IS HOW I CHARGE". I was very upset and left the drive through without anything.

If this how you treat your customers, I will…

I. sent a complaint to you several hours ago and have had no response. Please respond!

I visited the quincy il. store this am. I inquired about getting a rewards card & was told by employee she didn't know anything about doing one she would have to ask shift commander. When she asked shift commander she stated didn't know how either and made no attempt to come & talk to me.

Also when my order came it was wrong which happens fairly frequently. Appears owner of store needs to better train employees

I have been coming to Dunkin Donuts for 2 years straight 3 to 4 times weekly. These people are so rude< people should have there order the way that they like. I always order a bagel double toasted light butter and small coffee, every morning its all wrong.

When you open the bag butter is so thick and nasty it seems this is done to irritate me which it does!! When I let them know the manager is so nasty. Staff is asking me to move and talking very ghetto words.

Sometimes they burn my bagel so hard its thrown away. Please tell your staff to please be more kind and understanding. its part of there customer service. Address where this occurred is :650 Deleon ave Ne Atlanta ga, 30308

We went to DD at 3640 Marietta Hwy at 7:40 on 4-2. Canton Ga. we waited on service no one came. There was a girl working in the eating area on her computer, she saw us. And also a guy in the back.

We call & no one came. My husband used the rest room & when he came out no one helped us. The girl went behind me & went inback. We walked out and went to 121 Marietta hwy where we were helped right away. Poor no service.

Thanks for the other Dunkin Donuts. If you have a camera in store you can see what didn’t happen

The fact that you don't use the credit/debit card machines for credit or debit. You only use it for credit when peoples cards say debit. That causes fees for overdrafts because of the way that the store closes out the till.

It takes 2 days for a credit card to come out of a debit card account. I am not going to be getting any more of your coffee or other stuff that you sell any more. All due to the way a card reader is used wrong.

The manager on 34 Williams Kelly square work every morning it have been so unrespectful,racist,and have kicking out every body and calling the police to everyone before it was okay now my friends and I are not going no more and we spended a lot of money every day.get a new manager look the amount of March and look forward to the amount now.please take any action about concerning with this morroco or Pakistan manager this is America thanks...

I am a frequent customer at the Plum, PA store. Kim and Alana always take care of me in the morning before I go to work. They are great people and should be complimented for their hard work and dedication to Dunkin Donuts.

On 03/31/2019 at 11:00 A.M. I came into the store with my wife, bought a 1/2 dozen of donuts, my wife a coffee and I ordered 2 iced teas. I came home and noticed the iced teas were not brewed properly. It looked like rusty water. I returned to the store at 11:29 A.M. explained the situation and the young man, Owen, was getting me new iced teas. When he poured it the color was still the same. He apologized and I expressed my dissatisfaction. Two older gentlemen were standing in the back watching and listening to the conversation and watched Owen not know what to do. I…

The Dunkin’ Donuts on Hamburg Turnpike in Wayne is the slowest Dunkin’ Donuts the employees sit around and don’t do their job sat in line for 12 minutes for a cup of black coffee and then had the wrong order waiting when I finally got up to the window the employee was rude and said they were making food I asked isn’t the service window supposed to be faster?

And then I said I’m getting a hot black coffee not a cold one and she has the other employee to hand it to me because I didn’t like her horrible experience I will not return

Good morning, I am a paying customer of dunkin donuts on a regular basis but today I was handled very unprofessionally in regards to a order I made in the driver threw. I order 2 hash browns, 2 glazed donuts and 2 ham egg and cheese wraps, when I realized they forgot my donuts and 1 wrap I then very nicely told the woman that I was missing my items she with attitude told me to drive around and reorder my wrap.

I told her I would wait til she made it and she told me no she wasn't making and I had to go around there was a line I was bringing my kids to schools and was running late she then closed the window in my face after telling me she was the manager and there was no one else I can speak to.

She then sent a young man to the window to intimidate me and I told him the same. after being…

I’m a reg costumer at the DDs in Lowell Massachusetts on Chelmsfotd St 01851 On several occasions I was waiting on wth very poor service, I’m disabled person, On this day I went to DDs around 4/5pm The female staff that had waited on me, she had to have messed up on my order several times, I became a little upset & aggravated knowing I had my service dog wth me, The manager comes over to relieve the staff who couldn’t make a coffee to save her life.

The manager comes over to me wth this bad attitude, like it’s my fault because the staff couldn’t make a reg size coffee, I’m feeling very uncomfortable because this manager was very unprofessional, rude, & wth other customers in the store I was really embarrassed from the whole situation!! 87 Then the manager accuses me of be intoxicaticated…

Today was the 3rd time I drove thu 588 Washington st DD, and received the wrong coffe it is a crew of three between 3-4. If I received the wrong coffe means another customer also received the wrong order. I use that DD at least 3 times a day and never had a problem with earlier shift, but at 3 on my way to work order is wrong.

The price of a med coffee is pricey but dont mind paying if I can get what I ordered. I was told I got wrong order because somthing was wrong with computers.

Love Dunkin Donuts ! - 2) another one On Oakland Park and Inverrary, same thing always a problem to make the (decaf latte) give a 2 stars, cleanliness 0 stars - 3) UNIVERSITY DRIVE closed to NW 25TH Court , same thing, but

being this one the worse ever, attention terrible, place keep dirty, employees sloopy looking , no manners to serve the public and no DECAF LATTE ever ! O stars for this one, should be closed down or change employees! is a good spot!

I have some pictures in my cell which number I can send them to?

We have 3 Dunkin Donuts here in Lancaster PA (store 346480) and the one I try to avoid at all costs because the service is slow and they never have what you want. I feel bad for the employees because the manager is never there to give them the assistance they need.

Well, today I went with my girls before school and there was a huge sign that said NO DONUTS TODAY - I understand stuff happens so I ordered a buttered croissant and an egg and cheese wrap and coffee - my ticket number is order 352 and my survey code is 35204-46480-1003-1895.

When I pulled up they had all 3 wrong! They had a bagel ready, the guy slammed it in the garbage all pissed off and then my coffee was wrong and the egg and cheese wrap was burned!! Very frustrating since there were no donuts and limited items to sell and…

W 7th Ave, in Miami, Fla. So I come to the drive thru and no one is behind me so I asked for one moment, as I begin to place my order I felt like I was being rushed so

I said cancel my order and as I started to go through the employee who was taking my order comes out the door and say something slick out his mouth so I drive to the window to ask for the manager to see why this employee came out the back door.

He wasn't carrying no garbage to the dumpster. So I go to the window and he comes to the window I ask for the manager and he proceeds to tell me he's not there so others employee's come to the window but

yet this Manager name Dominque stands in the back ground and doesn't come to the window. I sit at the window and this guy comes to the window and says he's the manager still no…

Your store in Hardeeville, SC is terrible. There are never enough people to handle counter business. I've complained before but nothing is changing. The franchisor needs to be reprimanded. This morning I waited ten minutes at the counter and I was the second person in line!

Just shut down the damn store if it can't be properly staffed.

The past 3 days I have went to Dunkin in Ooltewah, TN and this morning was the worst experience I have had out of those 3 days. Every day I have purchased a mobile order and I usually get there about 10 minutes after submitting my order and selecting "ready for pick up" The 3 days that I have been there, my coffee has not been ready and

I have had to wait an additional 10-15 minutes. Today was different. The employee that was working, I believe her name was Donna. Short haired, black female. She was screaming at the top of her lungs "Jesus, Jesus, Jesus" She then proceeds to get on the phone and call someone screaming that she needed someone to come help her at the store right now.

She was EXTREMELY hateful to the customers that had been waiting on there coffee for 20+ Minutes, and she…

I was at your store in Palm Beach Gardens today at store number 302456 and I had a problem in that I was overcharged They charged my phone before I noticed the mistake I asked them to refund my card because it should be corrected I was told I had to call customer service to have it corrected It was told to me by the manager I think this wrong and I am sure against the law when you make a mistake an d will not return the money at that time I or anyone should have to call you for it to be corrected

I work right by the new dunkin donuts on lima road in fort wayne Indiana,every time I have been there 7 times now and the last time,when you order a donut the way you want it ,if they don't have it they throw in what they want. so I will take my business down the street where they get the order right. ………...

the dd is open 24 hours I go every week on Saturday morning before work for the past 1 year on a few occasions there has been nobody there but on this occasion I wait in line for 10 min only to get told "they are not making anymore sales" I tell the cashier( who is not the normal person on late night ) what does that mean? And get no response if they cant take anymore sales they shouldn't be open 24 hours and waste my time I could stop at another coffee place that I can actually buy coffee at , this happened on 3/9/19 at 2:35 am.

this happened at the dd on east ridge road on the corner of Portland avenue in Rochester ny 14609

I was using your app fairly regularly and keeping between $40 and $45 on my account as I am always driving all over the state. Aside from customer service issues, the app was working ok until I reloaded it in February back to $45 and had earned a free large frozen coffee.

Then the app would not work at all. I got a message saying I needed to update the app, which I did, but still got the same message. 0 and still nothing. I demanded all my monies back and my free drink which I lost and suddenly your customer service ignored me.

I do not appreciate you stealing my money and my free drink, and stalling so you can continue having an interest free loan at my expense. Your customer service, products, and your tactics all suck. I filed a complaint with the Better Business Bureau requesting a…

The customer service is atrocious as they are very nasty at the Market Square branch located in Pittsburgh, PA. They speak to you very nasty and treat you like you owe them money and won't pay. They never get your order correct and when you ask to have it corrected they get an attitude.

Manager gives away my hours to his significant other and then yells at me in front of all the customers because I said that was unfair and conflicted of interest mind u I was working there before she started so now I got transferred again because he took away all my hours to give to his girlfriend that very unfair n very unprofessional in my opinion u dnt come to work to be with ur partner it’s to work and make money also he’s very rude and definitely doesn’t know how to speak to his employees

On Saturday morning (February 16, 2019) my son and I went to the local Duncan Donuts in New Braunfels, Texas, where I ordered a Sausage, Egg, and Cheese bagel. While we were waiting, I watched in utter disbelief, as an employee picked up each item with her bare fingers and assembled the sandwich.

This happened once before, about two months ago and I said nothing. Twice is just too much! I am enclosing two pictures that will prove my concerns. If that were not bad enough, you will notice her long hair is unkept and could easily get into any food product.

To say this is totally unacceptable, is an understatement!. In addition, I watched as she loading each of the heating and cooking trays of food, with bare fingers.

I have worked for this company and I did not receive a check for the work that I've done I need someone to contact me immediately however they had the nerves to send me a w2 form as if i been paid and I have yet to receive a check from them. And at this point I'm thinking about talking to some lawyers if I'm not contacted.

I find it disgusting and horrifying that you have a new commercial that shows a woman who appears to look a lot like Karen Carpenter. You do know she died from Anexoria don't you? How socially irresponsible can you be?

You can be sure, I won't be purchasing anything at your stores anymore. If I was her family I would sue you.

i spend 10 to 18 dollars every other day since the pearl ridge mall location oped on Oahu hawaii -i bought a small coffee - i asked for light on the ice only a little - i buy the 2 for 5 breakfast sandwich deal and a donut - i noticed the coffee looked a little low and couldve been filled a little more so i eat my sandwich and i start to drink my coffee and

no BS - im a 50 yro man i like to laugh and im not a swindler my coffee was done in 4 sips a half a cup of ice - i was annoyed about it like WTH ? i bring it back and stood there trying to get someones attention , finally i get someones attention - i know theyre getting busy there -the lines are getting longer and

longer in the morning - i tell her " i asked for light on the ice and i got a half cup of ice - the girl tells me ill be…

I am loyal and daily customer at the Dunkin shop on Spencer st Manchester Ct. I frequent the store twice a day for coffee & sandwiches. I have been a customer here for several years now so I know some of the employees names.

Today I drove thru the drive thru to place my order. When the woman spoke to me I thought I recognized her voice as someone who I knew that worked there. I asked if it was Ashley speaking. She said no it isn’t and gave me her name but don’t remember.

After placing my order I pulled up to the window to pay. ) Behind her all the girls were laughing and the customers were staring at this woman yelling. Now I only know every one there enough to say hi .

I don’t have an interest in any woman there and have never made a pass at anyone or attempted to. I was extremely…