Dunkin' Donuts

I’m a reg costumer at the DDs in Lowell Massachusetts on Chelmsfotd St 01851 On several occasions I was waiting on wth very poor service, I’m disabled person, On this day I went to DDs around 4/5pm The female staff that had waited on me, she had to have messed up on my order several times, I became a little upset & aggravated knowing I had my service dog wth me, The manager comes over to relieve the staff who couldn’t make a coffee to save her life.

The manager comes over to me wth this bad attitude, like it’s my fault because the staff couldn’t make a reg size coffee, I’m feeling very uncomfortable because this manager was very unprofessional, rude, & wth other customers in the store I was really embarrassed from the whole situation!! 87 Then the manager accuses me of be intoxicaticated…

Today was the 3rd time I drove thu 588 Washington st DD, and received the wrong coffe it is a crew of three between 3-4. If I received the wrong coffe means another customer also received the wrong order. I use that DD at least 3 times a day and never had a problem with earlier shift, but at 3 on my way to work order is wrong.

The price of a med coffee is pricey but dont mind paying if I can get what I ordered. I was told I got wrong order because somthing was wrong with computers.

Love Dunkin Donuts ! - 2) another one On Oakland Park and Inverrary, same thing always a problem to make the (decaf latte) give a 2 stars, cleanliness 0 stars - 3) UNIVERSITY DRIVE closed to NW 25TH Court , same thing, but

being this one the worse ever, attention terrible, place keep dirty, employees sloopy looking , no manners to serve the public and no DECAF LATTE ever ! O stars for this one, should be closed down or change employees! is a good spot!

I have some pictures in my cell which number I can send them to?

We have 3 Dunkin Donuts here in Lancaster PA (store 346480) and the one I try to avoid at all costs because the service is slow and they never have what you want. I feel bad for the employees because the manager is never there to give them the assistance they need.

Well, today I went with my girls before school and there was a huge sign that said NO DONUTS TODAY - I understand stuff happens so I ordered a buttered croissant and an egg and cheese wrap and coffee - my ticket number is order 352 and my survey code is 35204-46480-1003-1895.

When I pulled up they had all 3 wrong! They had a bagel ready, the guy slammed it in the garbage all pissed off and then my coffee was wrong and the egg and cheese wrap was burned!! Very frustrating since there were no donuts and limited items to sell and…

W 7th Ave, in Miami, Fla. So I come to the drive thru and no one is behind me so I asked for one moment, as I begin to place my order I felt like I was being rushed so

I said cancel my order and as I started to go through the employee who was taking my order comes out the door and say something slick out his mouth so I drive to the window to ask for the manager to see why this employee came out the back door.

He wasn't carrying no garbage to the dumpster. So I go to the window and he comes to the window I ask for the manager and he proceeds to tell me he's not there so others employee's come to the window but

yet this Manager name Dominque stands in the back ground and doesn't come to the window. I sit at the window and this guy comes to the window and says he's the manager still no…

Your store in Hardeeville, SC is terrible. There are never enough people to handle counter business. I've complained before but nothing is changing. The franchisor needs to be reprimanded. This morning I waited ten minutes at the counter and I was the second person in line!

Just shut down the damn store if it can't be properly staffed.

The past 3 days I have went to Dunkin in Ooltewah, TN and this morning was the worst experience I have had out of those 3 days. Every day I have purchased a mobile order and I usually get there about 10 minutes after submitting my order and selecting "ready for pick up" The 3 days that I have been there, my coffee has not been ready and

I have had to wait an additional 10-15 minutes. Today was different. The employee that was working, I believe her name was Donna. Short haired, black female. She was screaming at the top of her lungs "Jesus, Jesus, Jesus" She then proceeds to get on the phone and call someone screaming that she needed someone to come help her at the store right now.

She was EXTREMELY hateful to the customers that had been waiting on there coffee for 20+ Minutes, and she…

I was at your store in Palm Beach Gardens today at store number 302456 and I had a problem in that I was overcharged They charged my phone before I noticed the mistake I asked them to refund my card because it should be corrected I was told I had to call customer service to have it corrected It was told to me by the manager I think this wrong and I am sure against the law when you make a mistake an d will not return the money at that time I or anyone should have to call you for it to be corrected

I work right by the new dunkin donuts on lima road in fort wayne Indiana,every time I have been there 7 times now and the last time,when you order a donut the way you want it ,if they don't have it they throw in what they want. so I will take my business down the street where they get the order right. ………...

the dd is open 24 hours I go every week on Saturday morning before work for the past 1 year on a few occasions there has been nobody there but on this occasion I wait in line for 10 min only to get told "they are not making anymore sales" I tell the cashier( who is not the normal person on late night ) what does that mean? And get no response if they cant take anymore sales they shouldn't be open 24 hours and waste my time I could stop at another coffee place that I can actually buy coffee at , this happened on 3/9/19 at 2:35 am.

this happened at the dd on east ridge road on the corner of Portland avenue in Rochester ny 14609

I was using your app fairly regularly and keeping between $40 and $45 on my account as I am always driving all over the state. Aside from customer service issues, the app was working ok until I reloaded it in February back to $45 and had earned a free large frozen coffee.

Then the app would not work at all. I got a message saying I needed to update the app, which I did, but still got the same message. 0 and still nothing. I demanded all my monies back and my free drink which I lost and suddenly your customer service ignored me.

I do not appreciate you stealing my money and my free drink, and stalling so you can continue having an interest free loan at my expense. Your customer service, products, and your tactics all suck. I filed a complaint with the Better Business Bureau requesting a…

The customer service is atrocious as they are very nasty at the Market Square branch located in Pittsburgh, PA. They speak to you very nasty and treat you like you owe them money and won't pay. They never get your order correct and when you ask to have it corrected they get an attitude.

Manager gives away my hours to his significant other and then yells at me in front of all the customers because I said that was unfair and conflicted of interest mind u I was working there before she started so now I got transferred again because he took away all my hours to give to his girlfriend that very unfair n very unprofessional in my opinion u dnt come to work to be with ur partner it’s to work and make money also he’s very rude and definitely doesn’t know how to speak to his employees

On Saturday morning (February 16, 2019) my son and I went to the local Duncan Donuts in New Braunfels, Texas, where I ordered a Sausage, Egg, and Cheese bagel. While we were waiting, I watched in utter disbelief, as an employee picked up each item with her bare fingers and assembled the sandwich.

This happened once before, about two months ago and I said nothing. Twice is just too much! I am enclosing two pictures that will prove my concerns. If that were not bad enough, you will notice her long hair is unkept and could easily get into any food product.

To say this is totally unacceptable, is an understatement!. In addition, I watched as she loading each of the heating and cooking trays of food, with bare fingers.

I have worked for this company and I did not receive a check for the work that I've done I need someone to contact me immediately however they had the nerves to send me a w2 form as if i been paid and I have yet to receive a check from them. And at this point I'm thinking about talking to some lawyers if I'm not contacted.

I find it disgusting and horrifying that you have a new commercial that shows a woman who appears to look a lot like Karen Carpenter. You do know she died from Anexoria don't you? How socially irresponsible can you be?

You can be sure, I won't be purchasing anything at your stores anymore. If I was her family I would sue you.

i spend 10 to 18 dollars every other day since the pearl ridge mall location oped on Oahu hawaii -i bought a small coffee - i asked for light on the ice only a little - i buy the 2 for 5 breakfast sandwich deal and a donut - i noticed the coffee looked a little low and couldve been filled a little more so i eat my sandwich and i start to drink my coffee and

no BS - im a 50 yro man i like to laugh and im not a swindler my coffee was done in 4 sips a half a cup of ice - i was annoyed about it like WTH ? i bring it back and stood there trying to get someones attention , finally i get someones attention - i know theyre getting busy there -the lines are getting longer and

longer in the morning - i tell her " i asked for light on the ice and i got a half cup of ice - the girl tells me ill be…

I am loyal and daily customer at the Dunkin shop on Spencer st Manchester Ct. I frequent the store twice a day for coffee & sandwiches. I have been a customer here for several years now so I know some of the employees names.

Today I drove thru the drive thru to place my order. When the woman spoke to me I thought I recognized her voice as someone who I knew that worked there. I asked if it was Ashley speaking. She said no it isn’t and gave me her name but don’t remember.

After placing my order I pulled up to the window to pay. ) Behind her all the girls were laughing and the customers were staring at this woman yelling. Now I only know every one there enough to say hi .

I don’t have an interest in any woman there and have never made a pass at anyone or attempted to. I was extremely…

58 am order 159 Register #4 cashier order taker 0. ordered a Cinnamon Raisin Bagel toasted with cream cheese. and the hubby ordered a coffee (Hot). came to the window to pay and they was going to give us a cold coffee but they did fix it and give us the hot one.

Then when i went to eat the bagel it was burnt i don't mean a little it was black and not edible. So I would like to get my money back for the bagel that i could not eat. I have provided all the information that was on the slip on the bag.

You may return the money on a gift card or with check to Linda Miranda 9 Granite Street Augusta,ME 04330 thank you for taken the time to read and i look forward to hearing from you. Linda Miranda

you sent me a sheet with deals on Dunkin donut coffee I tried to use two of them each time I went to the Dunkin donut they said either their machine isn't working or the frozen coffee isn't ready so I couldn't use my coupons I think you owe me some free coupon is the Dunkin donut on 70 and 53rd in Bradenton Florida

purchased coffee and egg, sausage, cheese croissant #367 from w side store Fulton ny $7. PLUS mid afternoon feb 2 never been treated so rudely. no thank you the cashier practically threw my order at me (drive thru) I want a full refund I get better service from e side north in fulton if no refund I will never patronize your place and

I will spread this news mail payable paulette pannozzo 87 peat bed rd Hannibal ny 13074

the apple fritters are very small with no hint of flavor sometimes burnt ,the coffee tastes watered down and cinnamon rolls are flavorless too,,,, are the employees ripping off the store as this is unbelievable

Came into food and fuel truck stop dunkin donuts. Employee (val) was extremely rude and sat at the counter talkingbto her i believe boyfriend and was very rude when inasked if i could order. This employee needs to be fired.

She is not a customer friendly person. Im disgusted how inwas treated.

I was at Dunkin Donuts on December 11, 2018 at the Boston Rd, Springfield, MA location. The employee handing out my coffee through the drive through window dropped my large coffee directly into my car causing the cover to come off and cover me, my white down jacket, and all over my interior of my car.

I have been trying to call corporate via the 1-800-859-5339 phone number for the last month and have not got anywhere with them. They have told me the owner of that store would contact me and still have not received a call.

My car still smells like coffee that seeped into my rugs. My car needs to be detailed and shampooed. My jacket also had to be dry cleaned.

Also when I went back the next day to speak with the supervisor, the girl working laughed in my face about what had happened. I…

I have not been in a Donuts since I eft New Jersey years ago, feeling bad when you guys stopped baking on the premises. Tonight I tried again here in Downers Grove, Ill. I stopped in at 819 Ogden Ave or Rt. 34.

I was immediately disappointed as he only had 6 trays of donuts out, with about 5 different tyes, about 20 to 25 donuts in all. Oh well, perhaps he ran short. I ordered two of the ones I saw and a coffee. What a disappointment.

The donuts were day old or better and I had to dunk them in the coffee which seemed white like too much cream until I tasted that. It was like water. I ate a bit and left the rest an let the guy behind the counter know that there were many Dunkin Donuts along the road, but he would not see me again there.

I explained the problem and he could care less,…

I have had several poor experiences with a local Dunkin Donuts establishment. The wait time is always extremely long for the few cars that are in the drive through. Often times when I place my order I have to repeat it several times before it is repeated back to me correctly, and often times when I get to the window, I still need to have them adjust my order so it is correct.

I never expect perfect service and I have a very easy going attitude when it comes to customer service. I realize we are all people and everyone makes mistakes. Today I visited this Dunkin Donuts again. I place my order and it was repeated back to me correctly.

I ordered a large Americano, 2 wake up wraps and a breakfast sandwich. I waited 15 minutes in the drive through, despite the fact there were only 3 cars…

Dunkin Donuts 153 S.Main st Albion N.Y 14411 I travel the country and dunkin is always my go to. I live in Albion and this is the absolute worst facility. The most popular drinks and donut in the world and they never have. I could understand if it was late in the day and extremely busy but when you pull in at 6 am which is opening and there is no ice tea or donuts are old there is an issue. Middle of summer it is always the same thing. No we are out. Very poor set up. The excuse given is always well its poor management. As a business owner if this was my establishment there would be new changes. Right next door is a tim hortons which is always packed. Don't matter when or what day. This is a fairly new place too. Its just a shame to see another poorly run place in my small town

Regards,…

Location 30 Richboro Newtown road Costumers service has to be much much better. at first .

Second - They selling to costumers not fresh bagels Its not first time. Especially when ask them toasted. In Newtown we have lot of competitions You already have bad reviews Please pay attention for complains.!!!!! With regards.

Super slow service especially when I was the only car in the drive thru line. Approx 3:30 pm Thursday on a rainy day in Leland, NC. Only 5 donuts left and when I tried to order 1/2 dozen the cashier said guest can no longer pick the donuts in the drive thru you have to come inside if you want to pick your donuts :( I chose 2 instead of half dozen.

Donuts are not fresh very stale. Staff should not sell donuts like that. Ordered a medium macchiato took approx 8 minutes to receive also a large cappuccino that wasn’t filled. Filled halfway and the rest was foam and not the usual way cappuccino taste.

At other dunkin locations the coffee is made fresh every so often, I don’t think this coffee is fresh. Not a good start for a fairly new location 3-4 weeks open. Cashier was pleasant but I don’t…

No stars. I was in the Dunkin Donuts at 1370 E. Main St. Ravenna Ohio 44266 Today. Today was the worst service I have had there. There were 5 people working 3 in uniform and 2 in regular clothes. I had to ask the manger to stop them talking to each other and wait on me. Then for spite I asked for a small coffee and a Vanilla Cream Donut. The server had her back to be and sat the bag back on the counter. when I got home I had the wrong donut. I Know that the girl did it for spite. Usually every time that I go in there you have to ask for people to help you. They are the rudest and laziest people. for a food place.

With that kind of service you won't have any business and I will relate this to everyone that I know about the quality of service. Elanor Wolner

On 08/03/18, right after my daughter Meinlise Dure was seen by her Nutritionist, I took her at lunchtime to Dunkin Donuts located at 1900 Dempster St Evanston Il, 60202 to buy a wake up wrap for her. A White female cashier took my order.

We sat down to wait, then a group of people consisting of 2 White boys and girls walked in, gave their order, sat down and got their food, but not us. It's like we were invisible to her. She would not make eye contact with us.

She just focused on satisfying her White customers. Unbelievable! When I asked about my order, a male cashier said she didn't put up the order, but the 4 white people only. ) to prepare my food. I was upset the fact that the female cashier who took my order cut me with her eyes and kept on preparing coffee for the group.

I felt…

Went to a store today and purchased a cinnamon crumb muffin. This being my first time buying one, I did not complain when the top was hard and not crumbly at all. After eating some of the muffin I bit into something hard. It was the backing to an earring! Disgusting. I know it was not mine because I had no earrings on. Needless to say, this is the most nauseating thing I could have experienced. I have been to other stores before and this has never happened. Please let me know what your corporation will do to rectify this situation because I never expected something like this to happen at one of your stores.

Very dissatisfied customer!

I went to Dunkin Donuts drive thru this morning at 311 Springfield Avenue in Newark, NJ I ordered a coffee and a toasted bagel with cream cheese. Something told me to check my bag and the bagel was completely black.

I turned around and went back to the store and told the cashier that I was returning the bagel and she responded to the girl making them, "You burnt her bagel"! " It took the girl that was working on drivethru window to stop what she was doing and making me a new bagel.

She apologized for her coworker. I looked in the bagel bin and they all were burnt. Why would they sell burnt food to customers? I was insulted and truly put off. Something needs to be done. I spend too much money at DD to be treated in this manner.

I cannot say that I will not go back to a DD but I will…

To Whom It May Concern, On Wednesday, December 12, 2018 I was made aware that a customer service rep located at 694 Page Boulevard in Springfield, MA posted a complaint about me on social media regarding an interaction I had with her on Tuesday, December 11, 2018. I ordered at the drive thru between 9:00 to 9:30 pm.

I gave my order for 2 blueberry muffins and a medium pumpkin spice iced coffee with extra cream and sugar. Once I arrived at the window the customer service rep had her hands inside the apron covering her clothes and it looked like she was scratching her stomach.

As she was handing me the 2 muffins I said "Excuse me, were you just scratching under your clothes before handing me my muffins? " so I repeated my question. She said " No, she was cold standing at the window and…

I was at the Dunkin Donuts store at 145th street in Harlem at 680 St. Nicholas. I ordered my sandwich and made a change to it then I reached to pay in cash and the cashier was saying things under his breath and making side comments to the other staff members.

" and he said ":we have a line" in a nasty tone. " I said no and walked away, thinking this was the end. ". I am an African American woman and I noticed at this location in a predominately African American neighborhood that staff members there tend to get short or frustrated when customers of colors are making orders.

I felt that the cashier was bullying me and being very intimidating and condescending when my only goal was to order a sandwich and leave. " He's right I am likely to never return to the restaurant and I am spreading…

I went to the drive thru to get coffee for myself and coworker. I waited a few minutes until I was greeted. I asked specifically for an iced coffee with sugarfree hazelnut flavor shot and another iced coffee with caramel swirl.

I then drove up to the window and waiting there for approximately 5 minutes. Then the cashier told me that they were very busy inside but I was the only car in the drive thru. Two minutes later the cashier told me to pull to the front and that they would bring me my drinks.

I pull up and wait for almost 10 minutes. Then the cashier runs out and asks me what my drink order was. I repeat myself and finally get my drinks. Then I arrive back to work to realize that they put sweetened hazelnut in my coffee after I clarified multiple times that I need sugar-free…

We have a problem with the Dunkin Donuts in Weston, WI. It seems that the people who are processing the orders do not really read the order. Many times I have asked for a Sausage and Egg on an English muffin only to get a Sausage and Egg on a croissant.

I always ask for my orders without cheese and most of the time, it comes with cheese. Today I ordered a Sausage and Egg without cheese and got a Sausage and Egg with cheese. Do we have to check our orders every time we go there?

On November 15, 2018 my daughter purchased me what was suppose to be a large hazelnut ice coffee but instead I received an ice mocha. Upon her bringing it to me as a surprise for my birthday I realized she was not given what she paid for. It was very disappointing because it was my birthday and pouring down raining and I was not going back to get it corrected. I would like for my next coffee to me on the house.

Thank you,

Just returned. Asked for sandwich. Weren't making any today... Big sign $2 medium lattes. 19 because the manager left and didn't tell them how to ring it up. 59 for a small and they'd give me a medium. Felt terrible for these two kids.

Just didn't know what to do. Whoever manages that store should be fired. Have tried going there many times, Always a problem and many times they run out of donuts??? It's a donut shop. Selection today was sparse and it was 11:30 in the morning.

Unless this store is used as a tax loss write off either get a decent manager or close it. Horrible place to go. I finally just left, no coffee, no donut, no sandwich. Giving up on it. It's located on 242 in the Woodlands, Texas.

employee was on line off the duty have with her a Dog in the store suddenly she feel need help others co-workers, with washed her hands she stared take orders behind cash register and serving donuts to clients. with her hair down not tied, no apron,without washed hands just like that from dropped dog leeched with boyfriend got behind the cashier register and star serving us donuts totally unprofessional, not prepared for a co, like that ?

i will never go back . that store has been in my neighborhood forever, very disappointment i never image that. i

I need to speak to someone about a fraudulent charge on my debit bank card for a transaction at the dunkin donuts #346333. 76!!! It should have been $3-4 dollars!! I need the money refunded ASAP This is absolutely ridiculous!!

I have been a patron almost every day for the last 7 years. I called the location directly and could not get the matter rectified or speak to a manager. I will never go back to dunkin donuts, they are thiefs

Again I called Dunkin Donuts in Alliance, Ohio ( only one in Alliance on State Street) 1041 West State St. and ordered a dozen donuts and told the lady I would pick them up at 11:00am. She said she would have them ready.

I get up there at 11:00 and girl working the window said we don" have the sour cream, We sold out at 7:30 this morning. My favorite. Why wouldn't they check when you call ahead . Sometimes they say "let me make sure we have them and sometimes not.

Maybe because when you drive 10 miles they can assume you will substitute Which the next question. I ask her why they are out of them so early and she said they are not a good seller. Dumb answer. The business phone number is 330-823-7621. PCH 336519

Hi, I have a complaint regarding the 125 Main St Essex, Ma location. Few employees have attitude problems and I've gone that location on several occasions. When I've visited there recently to get a latte I was told that the machine was cleaned for the night.

This isn't the first time. Each time I've it been between 6:15 and 6:40 pm. That location closes at 8:00pm most nights. I live in Essex. I don't think it's fair that I have to go to another location out town Hamilton that closes at the same time Essex to get latte.

I'm not the only this has happened to at the Essex location. If the store is open then customers should get what they want. If the store is open until 8:00 don't clean the equipment like the latte maker at 6:15pm.

One more thing it's not cleanest place like others Dunkin…

I frequently visit Dunkins Donuts on 200 in Ocala ,it located at Canopy Oaks plaza.. the staff don't seem to care about the service, They constanlyt get my orders wrong, coffee not hot, or they are always running out of decaffeinated, Having to wait for 10 to 15 mins for coffee, I complained quite a while ago and nothing has changed, I know they have had several managers,and the new ones attitude is, "(we are doing the best we can,) "

My friend works at dd on eastern ave in Chelsea mass, he was told yesterday that his draw came up over 100 short from 6 days ago, they said they are keeping his pay, First having worked in a fast pace environment (store 24) for many years this is not how things are done, i would think that this guy is breaking the law by not counting the draw when the shift ends and allowing more than one person to use the same draw, 2nd this person came back 6 days later to say he was missing money never mentioning this on the shifts he worked prior.

who is to say that this guy is not the one stealing then trying to make it look like someone else did. the way he has handle this is totally inappropriate. This guy is taking advantage of my friend who needed the job and worked for minimum wage to begin…

I am in your store in Lehigh Acres Florida, And someone came in with their dog to visit one of the employees and she was petting it. I said no dogs where to be in a business like this except an emotional support dog.

She told me to talk to her Manager that the dog. 5:15 est. 10/20/18

Both my wife and I ordered breakfast sandwiches this morning she a bacon egg and cheese on an everything bagel, me a sausage egg and cheese on a plain bagel. I must say we both tasted an unpleasant flavor as if it had a sort of chemical plastic taste.

Now mind you we ordered different sandwiches and yet had the same complaint, in addition, there was a very bland non-distinct flavor also. Aside from that, neither bagel was barely toasted. I feel as if these sandwiches were perhaps frozen or in the fridge past their date.

I honestly would not order anything like that at any Dunkin Donuts in the future. The store is located in Robbinsville NJ on RT 130 (across the street from 1aaa drive, Robbinsville NJ. The receipt shows the following information 10/18/2018 9:19:25 Am, Drive-Thru Order:706…

10/14/2018 drive thru order 094 dunkin donuts 354920 a new place I live in the area . They employee at the place asked me to drive up to wait for my order yelling at me. another employee came out to give me the order I try to open the window , and she stated what that fuck are you doing , I reply what happened and she replied shot up fuck up and walked away.

my order was wrong I was scare I left

I'm off till the 3rd around 4:30 in the morning Maine Street South Portland Maine I went in the store ordered my coffee and bagel through the shift manager paid she made my coffee after waiting period of time I noticed that my bagel had dropped in the toaster I waited another minute or so the person doing the food prep was busy telling a story for the second time I talked to her attention that my food had dropped in that I was waiting and

she told me I would have to wait I said when you punch it in the morning you should be prepared to work she told me to kiss her ass I go to Dunkin Donuts seven days a week I spend over $70 a week this is not the first time I have received this kind of service and the verbal abuse from her is unacceptable I will be waiting to hear from someone

On October 3rd at 4:30 in the morning at the Main Street location in South Portland Maine I placed my order with the shift manager she took my payment made my coffee I waited a minute and proceeded down to the pickup I saw my bagel drop in the toaster then 3 more English muffins dropped I said excuse me could I have my food and she said you'll have to wait I said well maybe when you punch in you should be prepared to work not talk she told me to kiss her ass and

threw my food at me and this is not the first time I've had to withstand her mouth I shop at Dunkin Donuts seven days a week I spend roughly 70 plus dollars a week at Dunkin Donuts and would help like that I don't know if I'll ever return I'll be waiting to hear from someone