Dunkin' Donuts

Went to a store today and purchased a cinnamon crumb muffin. This being my first time buying one, I did not complain when the top was hard and not crumbly at all. After eating some of the muffin I bit into something hard. It was the backing to an earring! Disgusting. I know it was not mine because I had no earrings on. Needless to say, this is the most nauseating thing I could have experienced. I have been to other stores before and this has never happened. Please let me know what your corporation will do to rectify this situation because I never expected something like this to happen at one of your stores.

Very dissatisfied customer!

I went to Dunkin Donuts drive thru this morning at 311 Springfield Avenue in Newark, NJ I ordered a coffee and a toasted bagel with cream cheese. Something told me to check my bag and the bagel was completely black.

I turned around and went back to the store and told the cashier that I was returning the bagel and she responded to the girl making them, "You burnt her bagel"! " It took the girl that was working on drivethru window to stop what she was doing and making me a new bagel.

She apologized for her coworker. I looked in the bagel bin and they all were burnt. Why would they sell burnt food to customers? I was insulted and truly put off. Something needs to be done. I spend too much money at DD to be treated in this manner.

I cannot say that I will not go back to a DD but I will…

To Whom It May Concern, On Wednesday, December 12, 2018 I was made aware that a customer service rep located at 694 Page Boulevard in Springfield, MA posted a complaint about me on social media regarding an interaction I had with her on Tuesday, December 11, 2018. I ordered at the drive thru between 9:00 to 9:30 pm.

I gave my order for 2 blueberry muffins and a medium pumpkin spice iced coffee with extra cream and sugar. Once I arrived at the window the customer service rep had her hands inside the apron covering her clothes and it looked like she was scratching her stomach.

As she was handing me the 2 muffins I said "Excuse me, were you just scratching under your clothes before handing me my muffins? " so I repeated my question. She said " No, she was cold standing at the window and…

I was at the Dunkin Donuts store at 145th street in Harlem at 680 St. Nicholas. I ordered my sandwich and made a change to it then I reached to pay in cash and the cashier was saying things under his breath and making side comments to the other staff members.

" and he said ":we have a line" in a nasty tone. " I said no and walked away, thinking this was the end. ". I am an African American woman and I noticed at this location in a predominately African American neighborhood that staff members there tend to get short or frustrated when customers of colors are making orders.

I felt that the cashier was bullying me and being very intimidating and condescending when my only goal was to order a sandwich and leave. " He's right I am likely to never return to the restaurant and I am spreading…

I went to the drive thru to get coffee for myself and coworker. I waited a few minutes until I was greeted. I asked specifically for an iced coffee with sugarfree hazelnut flavor shot and another iced coffee with caramel swirl.

I then drove up to the window and waiting there for approximately 5 minutes. Then the cashier told me that they were very busy inside but I was the only car in the drive thru. Two minutes later the cashier told me to pull to the front and that they would bring me my drinks.

I pull up and wait for almost 10 minutes. Then the cashier runs out and asks me what my drink order was. I repeat myself and finally get my drinks. Then I arrive back to work to realize that they put sweetened hazelnut in my coffee after I clarified multiple times that I need sugar-free…

We have a problem with the Dunkin Donuts in Weston, WI. It seems that the people who are processing the orders do not really read the order. Many times I have asked for a Sausage and Egg on an English muffin only to get a Sausage and Egg on a croissant.

I always ask for my orders without cheese and most of the time, it comes with cheese. Today I ordered a Sausage and Egg without cheese and got a Sausage and Egg with cheese. Do we have to check our orders every time we go there?

On November 15, 2018 my daughter purchased me what was suppose to be a large hazelnut ice coffee but instead I received an ice mocha. Upon her bringing it to me as a surprise for my birthday I realized she was not given what she paid for. It was very disappointing because it was my birthday and pouring down raining and I was not going back to get it corrected. I would like for my next coffee to me on the house.

Thank you,

Just returned. Asked for sandwich. Weren't making any today... Big sign $2 medium lattes. 19 because the manager left and didn't tell them how to ring it up. 59 for a small and they'd give me a medium. Felt terrible for these two kids.

Just didn't know what to do. Whoever manages that store should be fired. Have tried going there many times, Always a problem and many times they run out of donuts??? It's a donut shop. Selection today was sparse and it was 11:30 in the morning.

Unless this store is used as a tax loss write off either get a decent manager or close it. Horrible place to go. I finally just left, no coffee, no donut, no sandwich. Giving up on it. It's located on 242 in the Woodlands, Texas.

employee was on line off the duty have with her a Dog in the store suddenly she feel need help others co-workers, with washed her hands she stared take orders behind cash register and serving donuts to clients. with her hair down not tied, no apron,without washed hands just like that from dropped dog leeched with boyfriend got behind the cashier register and star serving us donuts totally unprofessional, not prepared for a co, like that ?

i will never go back . that store has been in my neighborhood forever, very disappointment i never image that. i

I need to speak to someone about a fraudulent charge on my debit bank card for a transaction at the dunkin donuts #346333. 76!!! It should have been $3-4 dollars!! I need the money refunded ASAP This is absolutely ridiculous!!

I have been a patron almost every day for the last 7 years. I called the location directly and could not get the matter rectified or speak to a manager. I will never go back to dunkin donuts, they are thiefs

Again I called Dunkin Donuts in Alliance, Ohio ( only one in Alliance on State Street) 1041 West State St. and ordered a dozen donuts and told the lady I would pick them up at 11:00am. She said she would have them ready.

I get up there at 11:00 and girl working the window said we don" have the sour cream, We sold out at 7:30 this morning. My favorite. Why wouldn't they check when you call ahead . Sometimes they say "let me make sure we have them and sometimes not.

Maybe because when you drive 10 miles they can assume you will substitute Which the next question. I ask her why they are out of them so early and she said they are not a good seller. Dumb answer. The business phone number is 330-823-7621. PCH 336519

Hi, I have a complaint regarding the 125 Main St Essex, Ma location. Few employees have attitude problems and I've gone that location on several occasions. When I've visited there recently to get a latte I was told that the machine was cleaned for the night.

This isn't the first time. Each time I've it been between 6:15 and 6:40 pm. That location closes at 8:00pm most nights. I live in Essex. I don't think it's fair that I have to go to another location out town Hamilton that closes at the same time Essex to get latte.

I'm not the only this has happened to at the Essex location. If the store is open then customers should get what they want. If the store is open until 8:00 don't clean the equipment like the latte maker at 6:15pm.

One more thing it's not cleanest place like others Dunkin…

I frequently visit Dunkins Donuts on 200 in Ocala ,it located at Canopy Oaks plaza.. the staff don't seem to care about the service, They constanlyt get my orders wrong, coffee not hot, or they are always running out of decaffeinated, Having to wait for 10 to 15 mins for coffee, I complained quite a while ago and nothing has changed, I know they have had several managers,and the new ones attitude is, "(we are doing the best we can,) "

My friend works at dd on eastern ave in Chelsea mass, he was told yesterday that his draw came up over 100 short from 6 days ago, they said they are keeping his pay, First having worked in a fast pace environment (store 24) for many years this is not how things are done, i would think that this guy is breaking the law by not counting the draw when the shift ends and allowing more than one person to use the same draw, 2nd this person came back 6 days later to say he was missing money never mentioning this on the shifts he worked prior.

who is to say that this guy is not the one stealing then trying to make it look like someone else did. the way he has handle this is totally inappropriate. This guy is taking advantage of my friend who needed the job and worked for minimum wage to begin…

I am in your store in Lehigh Acres Florida, And someone came in with their dog to visit one of the employees and she was petting it. I said no dogs where to be in a business like this except an emotional support dog.

She told me to talk to her Manager that the dog. 5:15 est. 10/20/18

Both my wife and I ordered breakfast sandwiches this morning she a bacon egg and cheese on an everything bagel, me a sausage egg and cheese on a plain bagel. I must say we both tasted an unpleasant flavor as if it had a sort of chemical plastic taste.

Now mind you we ordered different sandwiches and yet had the same complaint, in addition, there was a very bland non-distinct flavor also. Aside from that, neither bagel was barely toasted. I feel as if these sandwiches were perhaps frozen or in the fridge past their date.

I honestly would not order anything like that at any Dunkin Donuts in the future. The store is located in Robbinsville NJ on RT 130 (across the street from 1aaa drive, Robbinsville NJ. The receipt shows the following information 10/18/2018 9:19:25 Am, Drive-Thru Order:706…

10/14/2018 drive thru order 094 dunkin donuts 354920 a new place I live in the area . They employee at the place asked me to drive up to wait for my order yelling at me. another employee came out to give me the order I try to open the window , and she stated what that fuck are you doing , I reply what happened and she replied shot up fuck up and walked away.

my order was wrong I was scare I left

I'm off till the 3rd around 4:30 in the morning Maine Street South Portland Maine I went in the store ordered my coffee and bagel through the shift manager paid she made my coffee after waiting period of time I noticed that my bagel had dropped in the toaster I waited another minute or so the person doing the food prep was busy telling a story for the second time I talked to her attention that my food had dropped in that I was waiting and

she told me I would have to wait I said when you punch it in the morning you should be prepared to work she told me to kiss her ass I go to Dunkin Donuts seven days a week I spend over $70 a week this is not the first time I have received this kind of service and the verbal abuse from her is unacceptable I will be waiting to hear from someone

On October 3rd at 4:30 in the morning at the Main Street location in South Portland Maine I placed my order with the shift manager she took my payment made my coffee I waited a minute and proceeded down to the pickup I saw my bagel drop in the toaster then 3 more English muffins dropped I said excuse me could I have my food and she said you'll have to wait I said well maybe when you punch in you should be prepared to work not talk she told me to kiss her ass and

threw my food at me and this is not the first time I've had to withstand her mouth I shop at Dunkin Donuts seven days a week I spend roughly 70 plus dollars a week at Dunkin Donuts and would help like that I don't know if I'll ever return I'll be waiting to hear from someone

This person named Vicky who enters the dunkin donuts at 2035 Bartow Ave the Bronx located in co-op city. She is a trouble maker. She tries to start fights with customers entering this location. Her favorite target is a customer named joe.

What ever reason I have no ideal. She wants him arrested because she always stating if you hit me I will have you arrested. Whenever she sees joe in this location , she makes her business to insult him in hopes of provoking him to hit her.

Something must be done before something happens. Joe states that he will find another location to go to, in order to defuse this situation. No one would like to see this happen , because no one wants to see him leave.

FALSE ADVERTISING !!! to start - how can you say from 2 to 6 pm ice coffee is $2. 88 AND you dont honor this even thou the sign is up - I took photos of it - no date either when it starts - I feel like I got ripped off !

this location was 30 Squire Rd Revere Ma - Carlos waited on me & I got NO receipt - NOT happy with you at all

Ordered a sesame bagel with cream cheese, toasted and I got a plain bagel, with cream cheese not toasted and I was looking forward to this bagel this morning. The girl on the intercom seemed rushed and really did not pay attention to my order, than I pull up and the young gentleman did even say good morning, only asked if I wanted my receipt, no interaction at all.

Need better customer service so that you have people wanting to come back. Thank you for hearing me out.

9-8-18 Mauldin SC store! Reciently, Service is extremely SLOW. Because drive through was backed up around the Bld, I went in. 54 bill. 54 back in change. After several more minutes of her involving a mgr, I said to just give me back the $5 and I will try another day and I drove 8 miles th a Greenville store to obtain my DD!

At the Mauldin SC store, it is usually faster to park and walk in than to go through the drive through!

On Saturday August 4 we were at 61 Main st. Sailisbury Mass around 10:00 am. and we went in to order some coffee and donuts. It was busy in the restaurant. one of your manager on duty came up to there employees and ask what the F....

they were small children in the store . My cousin turned around and walked, out and came too the car. And told us what happen my daughter would not allow me to go in store so I could address this matter, so I'm doing now.

I hope someone will look into this matter, it will be a long time before I go into other dunkin dounuts again

They never have what I want.. Tonight I went there at 700 pm which is after super when many people would like to have coffee and a doughnut for desert. THERE WAS NOT ! NOONE SEEMED TO CARE THAT I WAS DISAPPOINTED AND NO EXPLANATION WAS OFFERED.

Your K-cup decafinated pops spill coffee grounds every time I use them in my single cup coffee maker while others never have a problem. Thought my previous pods may be dated, since I like the product I purchased a case of them this evening, same problem, I threw the coffee down the drain and cleaned up the mess,

Discusted to say the least......

I went to the Dunkin Donuts on Weber raod in Bolingbrook and bought donuts a dozen and a hafe I asked them 32 times if they were fresh and they said yes of course. When I hot them home they were hard as a rock I called the store and they were not willing to do anything about it.

They did not give me a reicpt but I told them I would bring all the donuts in and they said no? This just is not right please HELP thank you.

The dunkin donuts at Belleview Blvd in Alexandria, Virginia 22307 frequently over charges for products. It happens too frequently to be "accidental". 00 for a small coffee. When I questioned it, the hispanic clerk argued with me that it was the cost.

The Black manager had to interrupt to correct his clerk. Today, I walked in on a whimp to purchase a blueberry donut. I do not normally eat donuts but my car dealership/repair had free ones and I liked them. The hispanic clerk tried to charge me $1,79.

When I questioned it, she argued, that is the price. 07. I am tired of having to face an ordeal each time I go in there. How elementary is it to go into a fast food establishment and order straightforwardly a donut?

I own property next to your shop and it irks me that you employ theives there…

Why is it that no one can get what they want at this store. I ordered the two for $4 Med Iced Coffee with carmel Swirl I was handed one that was loaded with milk/ cream I did not ask for The other one I gave back no milk I was not going to pay for something I did not want I did keep one and mixed them together I am not the only one who really does not want to go to this store a longer ride to Lakehurst for coffee the right way is preferred.

Me and my wife buy dunkin donuts coffee about 4 0r 5 times a week at the emerald mall location in attelborow mass. WE both love the coffee for years the people at that location were great I never complained once well my coffee black was not hot so I went and said exsacley that and

the gentleman said I can feel that this coffee is hot enough I said are you foreell and walked away icame back and he said that he took the temperature of the coffe do you believe that and it was 127 degress well I did not even know that it should be 160 I called his manager Jena his name is Anthony rodriques I am 70 years old a 100% combat wounded veteran and

I lost my temper and said he needed a slap I apoligise for that he was arogang and treated me with total disrespect I can never go back to that store…

Daily customer at Cheshire CT Highland Avenue location, maybe it's just today's youth but the young girl that handled my order at the window at 8:05am was just rude. Handed me my sandwich and then told a coworker my ice coffee order which she recited incorrectly so I corrected her. (3 splenda not sugar).

Then she handed me the drink, I had to ask for a straw which she handed me by sticking her arm out the window while looking away. I'm not one to complain, I know this is a minimum wage job but rudeness should never be acceptable.

On a separate note, hats off to Ellen, I love when she takes my order, always, pleasant!!!!!!

I went to the Dublin Donuts at the Wal-Mart Supercenter in Ellsworth,Maine today for an ice coffee and muffin.. 02. I asked the guy who was waiting on me if I could please take 2 cents from the penny cup on the counter in front of the register.

He gruffly told me NO! And that was all he said to me. He was extremely rude and I am very unhappy with the whole experience. I won't go there again Thanks for your time, Rhonda Harmon

For the last month I had to return to Dunkin because they didn't make the Vanilla Chai tea correctly. Most of the times it is too weak because they didn't put enough powder mix in the cup. I drink at least one if not two a day and all I want is what I pay for.

I tried taking to the person that makes it in the morning and was told they could make it again. I talked to the manger and he was put out that I would even complain over such a thing or should I say that he had to listen to it.

I am on Duncan's automatic refill of my Dunkin card which I will stop immediately. I have over $50 left on my card and hopefully I can get one decent cup of Chai without having to complain before the money runs out.

I moved to Eliot and the Duncan that is on my way to work is located on 155 Harold Dow…

I live in Myrtle Beach, SC. I have had 5 Dunkin Donuts stores tell me that they can't make an iced decaf latte because their machine to make the decaf is broken. ) These are the locations. I can see one of these stores having a problem, but all of them at the same time seems a little strange and not believable.

#1 Dick Pond Rd, Myrtle Beach, SC 29577 (5429 Dick Pond Rd) #2 3rd Ave South S Kings Hwy Myrtle Beach, SC 29577 (301 S Kings Hwy) #3 30th Ave N Kings Hwy Myrtle Beach, SC 29577 (3001 N Kings Hwy) #4 76th Ave N Myrtle Beach, SC 29577 (410 76th Ave N) #5 9700 N Kings Hwy Myrtle Beach, SC 29572

I am a former employee at Dunkin Donuts... 970 Douglas pike Smithfield, RI. I have voluntarily quit as of my belief of what was being done, health wise in this store. On 7/4/18 I was told the water was brown and dirty from another employee and was shown the cup with the water in it.

The manager was notified immediately and was aware of the situation. We also let him know that we had just made coffee with that exact dirty brown water . We were then told to act as if we had no clue about the water being brown.

We were told to keep the ice coffee we just made (with the dirty water) and continue to serve customers. I was then told from the manager to let him know if a customer did complain to get his attention so he could lie to the customers to assure him the water wad "ok" I disagree 100%…

My son ordered his birthday cake a week in advance (even spoke to the cake decorator in person) and it was never made. We even thought maybe the dates were confused so we came back the next day and still was not made.

Manager told him that it was because it was not paid for in advance. I called and was told that cake orders do not have to be paid for in advance. Manager was extremely mean! There is a lot more to this story but to sum it up a customer placed a order, order was not completed and now there is a unhappy customer and your company lost a sale.

Also my son is a employee as well. Completely disappointed!! Store: 339925 7003 Taft St Hollywood, FL 33024 954-961-1999

Was invite by my coworker to help, celebrate her son's 22nd birthday. I traveled from Fort Pierce, FL. to Hollywood, FL. and was very disappointed that the cake that was order a week in advance was not available for the event. I didn't think that your company did bad business in that type of matter, The store manager was very unprofessional how she handle the whole thing. This is the store information list below.

Dunkin/Baskin Store: 339925 7003 Taft St. Hollywood, FL 33024

recently tried to use your promotion items for Medium Coffee (.99 cents) and Egg and cheese wrap ($2) also include free was home fries. Told that they could not enter in computer and that promotion ended. Coupons did not end till 7.28/18 The store was located on Hypoluxo and military Rd in Lake Worth Florida.

Hi, let me start out by saying I work near the portage, wi dunkin donuts. I usually visit the store for coffee an average of 2 times per day. the last couple of months, the service has been frustrating to say the least.

There is a particular young red haired girl there who appears to always be stoned out of her mind and cannot perform more than one simple task at a time. Every time I go in there is no coffee so I have to wait to have it brewed and her attitude is terrible.

When coffee needs to be brewed I have told her many times not to give me the first little bit of what is being brewed as it is often very bitter, the last time I was there she put my mug under the cofffe that had just started brewing, of course it was bitter and I politely asked her to wait until the pot was done.

she…

I purchased a medium hot coffee, and I became little busy So coffee became cold and I went inside the store and request please warm my coffee they microwave , But she was So rude and refused to warm my coffee . And forced to buy new cup of coffee .

I said just bought this coffe from you it was already Not enough hot and it become cold fast. But she totally refused . And said we don’t have Mucrowave . And only offer to add little coffee in my cup , ( like I am a bagger ) but my coffee cup already filled & more than 3/4 with my coffee .

So that was not work . I am a regular customer of Dunkin Donuts . And I visit most of the Dunkin’ store all over the Maryland. But that store has very Bad customer service. Question. Coffee was already not warm when I purchesded and they badly refused with…

Good Morning, I was just as the drive thru of Dunkin Donuts on Liberty Avenue, Hillside, NJ. I ordered a large ice caramel latte with an extra shot of expresso, I got to the window and the lady handed me a medium and tried to argue with me that it was a large.

I explained to her that I order it daily and I know exactly what a large looks like but she insisted. 31 for my drink just to arrive at work and realize that it was not an ice caramel latte it was simply an iced coffee with no sugar.

I would have gone back but unfortunately was short handed at work and could not leave back out. I stop at different Dunkin Donuts every morning and have to say that I was very disappointed with the customer service received at this location.

The managment at theD&D on bridge street Naugatuck ct. sucks.I was there today 6-15 -18 and seen two young female employees crying.The male managers especially the heaver one with the beard treates these employees like shit.this is not the first time.If that was my daughter that assclown would be cracked several times .Lots of people see it noone has the balls to say anything .Lets see how long it takes for the assclown to get fired before he gets his ass kicked!!!!.Thanks

I was treated horribly at the 66 Montello Street Brockton, MA location. I would like a call back from someone in a managerial position as this is completely inappropriate and unacceptable.

I live in The Netherlands originally from California. I miss American donuts along with other food items. I was so pleased to hear you opened a shop in Amsterdam that I bought a roundtrip ticket from Enschede to Amsterdam especially to buy some real American donuts.

I found your shop in a horrible location with almost zero foot traffic; bad idea! I walk into the shop with customers at all and a small array of donuts all with sprinkles. 95 each, outrageous price but I wanted donuts.

I took them back to Enschede without trying them first. When I got home I tried what looked like a dark chocolate only to find there was very little chocolate in it. The worst part is they were not YOUR donuts they were Dutch donuts that you can buy in any supermarket.

No glazed donuts no cake donuts just the…

I frequent the store on Manchester Road in Coventry Ohio multiple times a week. For the past several months service has become horrible. Today, I sat in the drive-thru for 15 minutes prior to placing my order. The server repeated my order back to me correctly - 2 small iced half-decaf coffees three cream on the side. I pulled to the window, paid for my ordered and was handed 2 hot coffees, I told her I ordered iced, waited, was handed 2 iced, I asked if 1/2 decaf she said no, waited, waited and waited to finally pull away with 2 iced fully caffeinated coffees and no cream.

This is not an isolated incident. I see people leaving this store routinely after waiting in line without it budging. I have witnessed people in line yelling for help as there was no staff managing the counter for…

I have been ordering 1 dozen or more a week on your butternut donuts. Was told they were discontinued. They are the best donuts you had. Everytime i would try to purchase they would be sold out. I had to order everytime so i assume they were popular.

Will you ever think about putting them back on your menu?

I went to the Dunkin Donuts at 389 Atlantic Avenue Freeport NY 11520 store # 333208 on 5/20/18 I ordered a Ice coffee with whipped cream. The young man who made my coffee was obviously handicapped he left out the whipped cream, I asked for it and he took the top off and sprayed the whipped cream then

took his hand to try to push the whipped cream under the lid while he was putting to on. I told the manager that I would like another one because he put his hand all in my drink. The manager stated "YOU PEOPLE are so rude can you see he handicapped".

I don't care if he handicapped that does give you the right to serve me anything that has been contaminated by a persons hands. I was offended by being called "YOU PEOPLE". Then he preceded to get upset when I asked for my money back. I told him…

30 cents after 45 cent senior discount. Got home and all the coffees were very dark for 5 creams in them. Tasted one and it taste bitter or burnt, like it had been sitting in the pot. Brought them back to remake them or give a refund. They wouldn't do either.

Called main headquarters of DD, waiting to hear back from someone within corporate I guess. I read the customer reviews of other Dublin donut patrons. It's basically all the same, RUDE staff etc. this is a store I frequent weekly..

No problems until they create one for you, then they won't rectify it. the store manager Vincent (349515) was the worst.

I went into Dunkin Donuts in Market Street Paterson this morning Purchase a Croissant and a Old fashion Donut and a Orange Juice. When I got to my job I realized I didn't get my Croissant so I went back and the Girl who served me did not remember and I was there 5mins ago.

I asked for the Manager and he tells me he would like to look at the Camera's. I said how stupid is that you should be giving out receipts after people Purchase. I just have to say you have people that do not know what they are doing and I WILL NEVER GO BACK EVER!!!!

This restr is always out of something. How do you run out of eggs that you serve everyday, ketchup, mayo, even ice I was told they were out of one morning at 8:20am. There is no sense in a well managed restr running out of the things you serve every day of the week. Poor management.

The sad part is DD does nothing about it. Both the stores in Brunswick are a joke. Both are always out of something every day. The only reason I go there is because the line at McDonalds is a mile long and goes into the parking lot of the business next door and I am on my way to work and can't wait that long so DD is a second choice.

Now they have signs up trying to find help. Well if this was a well run establishment where the employees didn't have to take so much verbal abuse from unhappy customers who…