Dunkin' Donuts

Daily customer at Cheshire CT Highland Avenue location, maybe it's just today's youth but the young girl that handled my order at the window at 8:05am was just rude. Handed me my sandwich and then told a coworker my ice coffee order which she recited incorrectly so I corrected her. (3 splenda not sugar).

Then she handed me the drink, I had to ask for a straw which she handed me by sticking her arm out the window while looking away. I'm not one to complain, I know this is a minimum wage job but rudeness should never be acceptable.

On a separate note, hats off to Ellen, I love when she takes my order, always, pleasant!!!!!!

I went to the Dublin Donuts at the Wal-Mart Supercenter in Ellsworth,Maine today for an ice coffee and muffin.. 02. I asked the guy who was waiting on me if I could please take 2 cents from the penny cup on the counter in front of the register.

He gruffly told me NO! And that was all he said to me. He was extremely rude and I am very unhappy with the whole experience. I won't go there again Thanks for your time, Rhonda Harmon

For the last month I had to return to Dunkin because they didn't make the Vanilla Chai tea correctly. Most of the times it is too weak because they didn't put enough powder mix in the cup. I drink at least one if not two a day and all I want is what I pay for.

I tried taking to the person that makes it in the morning and was told they could make it again. I talked to the manger and he was put out that I would even complain over such a thing or should I say that he had to listen to it.

I am on Duncan's automatic refill of my Dunkin card which I will stop immediately. I have over $50 left on my card and hopefully I can get one decent cup of Chai without having to complain before the money runs out.

I moved to Eliot and the Duncan that is on my way to work is located on 155 Harold Dow…

I live in Myrtle Beach, SC. I have had 5 Dunkin Donuts stores tell me that they can't make an iced decaf latte because their machine to make the decaf is broken. ) These are the locations. I can see one of these stores having a problem, but all of them at the same time seems a little strange and not believable.

#1 Dick Pond Rd, Myrtle Beach, SC 29577 (5429 Dick Pond Rd) #2 3rd Ave South S Kings Hwy Myrtle Beach, SC 29577 (301 S Kings Hwy) #3 30th Ave N Kings Hwy Myrtle Beach, SC 29577 (3001 N Kings Hwy) #4 76th Ave N Myrtle Beach, SC 29577 (410 76th Ave N) #5 9700 N Kings Hwy Myrtle Beach, SC 29572

I am a former employee at Dunkin Donuts... 970 Douglas pike Smithfield, RI. I have voluntarily quit as of my belief of what was being done, health wise in this store. On 7/4/18 I was told the water was brown and dirty from another employee and was shown the cup with the water in it.

The manager was notified immediately and was aware of the situation. We also let him know that we had just made coffee with that exact dirty brown water . We were then told to act as if we had no clue about the water being brown.

We were told to keep the ice coffee we just made (with the dirty water) and continue to serve customers. I was then told from the manager to let him know if a customer did complain to get his attention so he could lie to the customers to assure him the water wad "ok" I disagree 100%…

My son ordered his birthday cake a week in advance (even spoke to the cake decorator in person) and it was never made. We even thought maybe the dates were confused so we came back the next day and still was not made.

Manager told him that it was because it was not paid for in advance. I called and was told that cake orders do not have to be paid for in advance. Manager was extremely mean! There is a lot more to this story but to sum it up a customer placed a order, order was not completed and now there is a unhappy customer and your company lost a sale.

Also my son is a employee as well. Completely disappointed!! Store: 339925 7003 Taft St Hollywood, FL 33024 954-961-1999

Was invite by my coworker to help, celebrate her son's 22nd birthday. I traveled from Fort Pierce, FL. to Hollywood, FL. and was very disappointed that the cake that was order a week in advance was not available for the event. I didn't think that your company did bad business in that type of matter, The store manager was very unprofessional how she handle the whole thing. This is the store information list below.

Dunkin/Baskin Store: 339925 7003 Taft St. Hollywood, FL 33024

recently tried to use your promotion items for Medium Coffee (.99 cents) and Egg and cheese wrap ($2) also include free was home fries. Told that they could not enter in computer and that promotion ended. Coupons did not end till 7.28/18 The store was located on Hypoluxo and military Rd in Lake Worth Florida.

Hi, let me start out by saying I work near the portage, wi dunkin donuts. I usually visit the store for coffee an average of 2 times per day. the last couple of months, the service has been frustrating to say the least.

There is a particular young red haired girl there who appears to always be stoned out of her mind and cannot perform more than one simple task at a time. Every time I go in there is no coffee so I have to wait to have it brewed and her attitude is terrible.

When coffee needs to be brewed I have told her many times not to give me the first little bit of what is being brewed as it is often very bitter, the last time I was there she put my mug under the cofffe that had just started brewing, of course it was bitter and I politely asked her to wait until the pot was done.

she…

I purchased a medium hot coffee, and I became little busy So coffee became cold and I went inside the store and request please warm my coffee they microwave , But she was So rude and refused to warm my coffee . And forced to buy new cup of coffee .

I said just bought this coffe from you it was already Not enough hot and it become cold fast. But she totally refused . And said we don’t have Mucrowave . And only offer to add little coffee in my cup , ( like I am a bagger ) but my coffee cup already filled & more than 3/4 with my coffee .

So that was not work . I am a regular customer of Dunkin Donuts . And I visit most of the Dunkin’ store all over the Maryland. But that store has very Bad customer service. Question. Coffee was already not warm when I purchesded and they badly refused with…

Good Morning, I was just as the drive thru of Dunkin Donuts on Liberty Avenue, Hillside, NJ. I ordered a large ice caramel latte with an extra shot of expresso, I got to the window and the lady handed me a medium and tried to argue with me that it was a large.

I explained to her that I order it daily and I know exactly what a large looks like but she insisted. 31 for my drink just to arrive at work and realize that it was not an ice caramel latte it was simply an iced coffee with no sugar.

I would have gone back but unfortunately was short handed at work and could not leave back out. I stop at different Dunkin Donuts every morning and have to say that I was very disappointed with the customer service received at this location.

The managment at theD&D on bridge street Naugatuck ct. sucks.I was there today 6-15 -18 and seen two young female employees crying.The male managers especially the heaver one with the beard treates these employees like shit.this is not the first time.If that was my daughter that assclown would be cracked several times .Lots of people see it noone has the balls to say anything .Lets see how long it takes for the assclown to get fired before he gets his ass kicked!!!!.Thanks

I was treated horribly at the 66 Montello Street Brockton, MA location. I would like a call back from someone in a managerial position as this is completely inappropriate and unacceptable.

I live in The Netherlands originally from California. I miss American donuts along with other food items. I was so pleased to hear you opened a shop in Amsterdam that I bought a roundtrip ticket from Enschede to Amsterdam especially to buy some real American donuts.

I found your shop in a horrible location with almost zero foot traffic; bad idea! I walk into the shop with customers at all and a small array of donuts all with sprinkles. 95 each, outrageous price but I wanted donuts.

I took them back to Enschede without trying them first. When I got home I tried what looked like a dark chocolate only to find there was very little chocolate in it. The worst part is they were not YOUR donuts they were Dutch donuts that you can buy in any supermarket.

No glazed donuts no cake donuts just the…

I frequent the store on Manchester Road in Coventry Ohio multiple times a week. For the past several months service has become horrible. Today, I sat in the drive-thru for 15 minutes prior to placing my order. The server repeated my order back to me correctly - 2 small iced half-decaf coffees three cream on the side. I pulled to the window, paid for my ordered and was handed 2 hot coffees, I told her I ordered iced, waited, was handed 2 iced, I asked if 1/2 decaf she said no, waited, waited and waited to finally pull away with 2 iced fully caffeinated coffees and no cream.

This is not an isolated incident. I see people leaving this store routinely after waiting in line without it budging. I have witnessed people in line yelling for help as there was no staff managing the counter for…

I have been ordering 1 dozen or more a week on your butternut donuts. Was told they were discontinued. They are the best donuts you had. Everytime i would try to purchase they would be sold out. I had to order everytime so i assume they were popular.

Will you ever think about putting them back on your menu?

I went to the Dunkin Donuts at 389 Atlantic Avenue Freeport NY 11520 store # 333208 on 5/20/18 I ordered a Ice coffee with whipped cream. The young man who made my coffee was obviously handicapped he left out the whipped cream, I asked for it and he took the top off and sprayed the whipped cream then

took his hand to try to push the whipped cream under the lid while he was putting to on. I told the manager that I would like another one because he put his hand all in my drink. The manager stated "YOU PEOPLE are so rude can you see he handicapped".

I don't care if he handicapped that does give you the right to serve me anything that has been contaminated by a persons hands. I was offended by being called "YOU PEOPLE". Then he preceded to get upset when I asked for my money back. I told him…

30 cents after 45 cent senior discount. Got home and all the coffees were very dark for 5 creams in them. Tasted one and it taste bitter or burnt, like it had been sitting in the pot. Brought them back to remake them or give a refund. They wouldn't do either.

Called main headquarters of DD, waiting to hear back from someone within corporate I guess. I read the customer reviews of other Dublin donut patrons. It's basically all the same, RUDE staff etc. this is a store I frequent weekly..

No problems until they create one for you, then they won't rectify it. the store manager Vincent (349515) was the worst.

I went into Dunkin Donuts in Market Street Paterson this morning Purchase a Croissant and a Old fashion Donut and a Orange Juice. When I got to my job I realized I didn't get my Croissant so I went back and the Girl who served me did not remember and I was there 5mins ago.

I asked for the Manager and he tells me he would like to look at the Camera's. I said how stupid is that you should be giving out receipts after people Purchase. I just have to say you have people that do not know what they are doing and I WILL NEVER GO BACK EVER!!!!

This restr is always out of something. How do you run out of eggs that you serve everyday, ketchup, mayo, even ice I was told they were out of one morning at 8:20am. There is no sense in a well managed restr running out of the things you serve every day of the week. Poor management.

The sad part is DD does nothing about it. Both the stores in Brunswick are a joke. Both are always out of something every day. The only reason I go there is because the line at McDonalds is a mile long and goes into the parking lot of the business next door and I am on my way to work and can't wait that long so DD is a second choice.

Now they have signs up trying to find help. Well if this was a well run establishment where the employees didn't have to take so much verbal abuse from unhappy customers who…

i stopped going here at this location because of managers (big tall dude and the lady) and employees are rude and very un-professional. need to have new management and more friendlier staff.

5010 foothills blvd, roseville ca, 95747

Rude employee and manager. Both falsified there names. Spit in my drink

49 for a extra large cup of COLD coffee? I ask them time after time to make sure it is FRESH and 3 out of 5 times its warm at best. It is also Decaf which I must drink due to a A-Fib problem.

I have to drive 7 miles to get it and end up dumping it. I I stopped going there due to this reason and go to McDonalds instead which,is never JUST WARM! I am so pissed over this!!

My complaint is a valid one. A homeless men frequents this location. I complained to the staff, and told that the person is human and has every right to visit. Look at my point, this person could be carrying bed bugs, lice, parasites, etc.

This is a great concern to me and may affect not going to this location anymore.

I stopped at ur DD store on Boulevard E in Guttenberg Nj to get a couple of donuts for myself n a friend.. when I enter n ask for 3 French crawlers she immediately started ringing it up ... I thensaid oh can I please have 2 more of ur choc glazed...

I gave her a $20... she rang it up n gave me my changes said nothing... I said to her”your welcome” n she just ignored me... I go to DD a lot an this is the first time I have ever been treated with such hostility...

maby you should give them a refresher on customer service ...

I ordered a bagel with cream cheese and small coffee. When I got home and opened the bagel I was very upset. The bagel looked like all the cheese had been scraped off or just raked across the cheese. This my second disappointment with Dunkin Donut. Boo-Hoo!

your store in westislip on longisland I am sickand tired of getting steal munchins and bad services I bought munchinins on January 19 got home no one wanted them because they where steal tired of this crap you need to do something about this shop

My complaint is regarding the manager, Scott, at the Franklin, Ma King Street location. His breath is horrible, he has the worst body odor Ive ever smelled, he is always covered in dog or cat hair and Ive heard an employee or two say that he cuts his fingernails in the back room. I am a frequent customer and have been for years but I have to say, as long as he is manager, I will not be back to that location. Its too bad because the other employees there are so great and accommodating. I think personal hygiene should be a priority when it comes to the food industry and from what Ive seen in the past, you do too. Hopefully you all figure this out soon.

Your former customer, Samantha Pennett

Your location at 2035 Bartow Ave Bronx New York#2) This location has very slow service, but the most appalling is the conditions of the restroom. It is not clean, always toilet paper on floor, toilet bowl smeared with feces and on floor.

At times no toilet paper available. Have to use napkins instead. No soap to clean hands. Smells of urine.

I visited the Dunkin Donuts on 2427 Boundary street Beaufort sc on yesterday (Saturday) 1/7/2018 at 630pm. The young black female in the store did not answer the drive thru. She never responded never advised to drive up to the window or come into the store nothing.

She rudely swung her arm frowning saying rudely come inside. I pulled off and will never return and I will advise every family member and everyone else in my life to not frequent that Dunkin Donut store in Beaufort SC.

Was witness to abscene language and was wrongly charged for an item, and when i said something to the individual, i was cursed at and had to leave qithout my purchase. This all occered at the location 4822 south us1 in ft. Pierce florida 34982

I went to a Dunkin Donuts store on Burrstone Road and you had an employee that was rude to a customer that was in front. She was upset because the customers daughter was taking long on what type pf donut she wanted.

She told her mother that she needs to hurry up because she wanted to go on her break and that they were delaying her. She told the mother buy her any damn donut. They lady left without buying anything and the little girl was crying.

I remember telling her how rude she was and that she should not be working their because she was not people friendly. She told me to fuck off. I remember her name is Angelina and I will not go into your store ever again as long as that employee is still working for your company Please do something about this employee..

I watched your manager of your store in lecanto fla at the convenience store steal and put in her boyfriend car and our draws short because she taking money and the last thing is drugs that she using causes all these problems my suggestions would be a drug test or you dont have to be drug free to work there...concerned customers

limiting usage of wifi,and shutting people off for 48 hours,isn't good business sense

I picked up a dozen donuts at the drive-thru in Jasper, GA yesterday around 6pm. When I got home and opened the box I noticed they looked really bad but I ate one anyway and noticed it had grit on it.

even one stuck to a donut (see pictures). the only way it could have happened was for donuts to have been dropped on the floor. This location has steadily gone downhill since it opened. There is a bunch of kids working in there with no apparent supervision.

The place is always filthy and I've had enough bad experiences there. I am sending this same picture or taking the actual donuts to the health department today. This is ridiculous for you to let your stores get out of hand like this; and totally unacceptable!

Employees are very rude and nasty attitudes with the customer will it Dunkin Donut I'm daily customer that her name recently she is very rude and nasty with the customer destroying and Dunkin Donut name quality and business her name is Ronnie's I apologize Dunkin Donut down Tuscaloosa is real poor customer service specially with Renee's shift

Cashier did not give me correct change. Once it was noticed I went back to the store to let her know and said that I would have to wait till later. I advised them that I was going out of town and would not be here later but I would wait for the register to be counted.

She then went and got a man (he said his name was AMIN) who then proceeded to question me in front of everyone on why I just realized the issue. SO, I told him that I thought she put the funds on my Dunkin Card and once I realized that didn't happen I came right back less than 10 minutes.

00 and I didn't appreciate his attitude or tone with me. The store was PC 351785 New York, NY and my cashier was Shorove A. I really didn't like the treatment or tone of the staff that see me everyday multiple times.

The supervisor for the store took me off the schedule I called inn I had a death in my family I called the store ahead to tell them no one answered

Due to Medical issues I will be on a restricted diet for the rest of my life. I have money on my Dunkin Donuts Card, I asked for a refund and they cancel my card and did not give me a refund, so for now I lost my money on my card. I call their office they say they will get back to me, but this is going on over a month and they have never got back to me.

Dunkin Donuts located in the Trenton Train station, in Trenton, NJ : Customer Service is the worst I have ever experienced. Staff barely speaks English. The one young man that does speak English has no clue what he is doing, his customer service skills are pathetic, no eye contact, has no idea what any menu items are when you order, rude, acts like he is doing you a favor serving you.

00 for a frozen coffee, a bagel and a coffee roll. Waiting for my bagel, my frozen coffee was sitting on a ledge in front of me and it got knocked over. 00 for that, he rolled his eyes and walked away.

Finally a cashier came to assist and got me another coffee. The service is terrible, the food is old stale and hard. I will never go back there again, and I work across the street.

The general manager was really rude, I asked about Apple fritters and he got really rude with me. I over heard him telling a member of the crew, that he was going to fire a young lady that has serve me before because he didn't like her.

I will not be business at this establishment anymore, until he has been removed. I used to frequent this location on Old Forest Rd. daily, but not anymore, I will take my business elsewhere and will pass this to friends and family not to do business there.

Thank you for your prompt attention to this matter.

First one star to good donuts look old taste like crap and manger wanna argue and tell me just made I want my 12 dollars back and I will never step in your place again second time I have tried you but you probably don't care but social media does so I will keep them updated on your response as I share a picture of these shriveled up old donuts with the world and your mangers shitty attitude.

And there heavy and greaaie.

I was sent an offer for 99 cents any size coffee on 03/25/2017 which it said expires on 04/30/2017, me and my daughter got a 99 cent coffee on 03/26/2017, when we went back on 03/27/2016 the offer had disappeared. I asked the person in the store why was she charging me the regular price, she couldn't answer.

I was very upset that they only kept the offer for one day. Usually when they have these offers every time you buy coffee during the dates it cost 99 cents. I called corporate they didn't do anything about it.

My complaint is I went to the same dunkin donuts at least 5 times now and never have what I want in my coffee. I always order a cold caramel swirl with whip cream and they either have one or the other or are out of both.

When I told the employee his response was poor management ordering. How can a company like this run out of anything with a drive thru? I ended up with a cold coffee with cream. It's absolutely nasty.

On 11/4/16, approximately 9:10 am, I went to the DD on 15 Pawtucket Blvd, Lowell, MA 01854. The Manager was mean and disrespectful to a Customer, raising his voice and telling her that "this is what you ordered".. even though the customer had said it wasn't,...

then went on to yell at the employee for giving him the wrong sandwich.. " at which point 2 other people in line, and the woman waiting for her sandwich were commenting that he shouldn't be yelling at the employee in front of everyone.

The employee began taking my order, and asked someone for help with the register. When one of the other employees tried to help, the Mgr physically pushed her away, and began yelling at the boy again 2 inches from his face , repeating my order over and over..

I told the Manager that he wasn't…

I purchase 2 dozen donuts for our office every payday (every other Friday) from the Dunkin' Donuts store on Florida Blvd at Wood dale Blvd in Baton Rouge, Louisiana. For the past 5 paydays, I have had trouble buying donuts, usually because they don't have enough of the types I want, or like today, where they told me they did not have 2 dozen donuts to sell me.

This is the third time they have told me they didn't have 2 dozen for me, and on the other times I have had to get less desirable (to me) flavors to fill out the box. I don't know what the problem is at the Dunkin' Donuts but I will give it one more try next payday.

If they give me the same problem I will go elsewhere for the payday morning breakfast from then on.

On Oct. 14, 2,016, I purchased a cardboard hanging car freshener. It was supposed to be a "Pumpkin" scent I hung it on the rear view mirror of my car. To my disappointment, however, there was absolutely no smell to it at all. I threw it away.

The girl who worked in Duncan Donut told me to send a complaint. So, that is what this memo is about. I have no printer on my computer, so I cannot print anything from you. Has anyone gotten a refund via mail from Dunkin' corporate?

At the dunkin donuts in colorado springs, colorado, the one at 3230 Austin Bluffs Pkwy. I am writing this because i would like to be better informed on the Dunkin Donuts standard, on walking out on a shift. Especially for a shift leader. I was informed that if you walked out during your shift you were to be terminated and to hand in your uniform. An employee was the shift leader in charge the afternoon of October 5th.

An argument ensued between him and another coworker. He got quite upset, threw his things and walked out of the door. At that time there was one person left on the clock. Even though my shift was over i stayed and extra hour because i was informed its another dunkin policy to have at least two people on shift.

I informed my manager, and asked what was going to be done. (All…

My wife and I went to the Baskin-Robins and Dunkin Donuts located at 3768 Orlando Drive Sanford Florida 32773 at about 6:45 pm Monday September 26th. They had no Ice Cream, none what so ever. the person working the counter said that they just got a shipment in and it was chilling and could not serve us any.

My wife and use to go B-R when we dated back in the late 70's and we thought it would be nice if we would change up from DQ, and revisit B-R, so we traveled out of our normal travel pattern to return to our old habit of enjoying the B-R flavors. Boy were we disappointed.

It will be awhile before we go back there.

I love Duncan Donuts. And the food and beverage quality is excellent, however i'am unhappy how the egg was removed from the sandwich's and replaced with a fried Egg. I e-mailed Duncan Donuts and expressed my unhappiness concerning this matter. Only to get a response back stating, which Duncan Donuts in Connecticut did this happen at. I said, at every Duncan Donuts I went to in Connecticut.

That's the last response Duncan Donuts sent me. I even called Corporate Headquarters in Massachusetts, telling them how upset I was and how consumers should have been given the option of a fried Egg or Scrambled Eggs on their Bagels or sandwich's. Not just doing away with the Scrambled Egg leaving consumers in the dark. I never got a good response back in either case. I was just told the information…