Dunkin' Donuts

your store in westislip on longisland I am sickand tired of getting steal munchins and bad services I bought munchinins on January 19 got home no one wanted them because they where steal tired of this crap you need to do something about this shop

My complaint is regarding the manager, Scott, at the Franklin, Ma King Street location. His breath is horrible, he has the worst body odor Ive ever smelled, he is always covered in dog or cat hair and Ive heard an employee or two say that he cuts his fingernails in the back room. I am a frequent customer and have been for years but I have to say, as long as he is manager, I will not be back to that location. Its too bad because the other employees there are so great and accommodating. I think personal hygiene should be a priority when it comes to the food industry and from what Ive seen in the past, you do too. Hopefully you all figure this out soon.

Your former customer, Samantha Pennett

Your location at 2035 Bartow Ave Bronx New York#2) This location has very slow service, but the most appalling is the conditions of the restroom. It is not clean, always toilet paper on floor, toilet bowl smeared with feces and on floor.

At times no toilet paper available. Have to use napkins instead. No soap to clean hands. Smells of urine.

I visited the Dunkin Donuts on 2427 Boundary street Beaufort sc on yesterday (Saturday) 1/7/2018 at 630pm. The young black female in the store did not answer the drive thru. She never responded never advised to drive up to the window or come into the store nothing.

She rudely swung her arm frowning saying rudely come inside. I pulled off and will never return and I will advise every family member and everyone else in my life to not frequent that Dunkin Donut store in Beaufort SC.

Was witness to abscene language and was wrongly charged for an item, and when i said something to the individual, i was cursed at and had to leave qithout my purchase. This all occered at the location 4822 south us1 in ft. Pierce florida 34982

I went to a Dunkin Donuts store on Burrstone Road and you had an employee that was rude to a customer that was in front. She was upset because the customers daughter was taking long on what type pf donut she wanted.

She told her mother that she needs to hurry up because she wanted to go on her break and that they were delaying her. She told the mother buy her any damn donut. They lady left without buying anything and the little girl was crying.

I remember telling her how rude she was and that she should not be working their because she was not people friendly. She told me to fuck off. I remember her name is Angelina and I will not go into your store ever again as long as that employee is still working for your company Please do something about this employee..

I watched your manager of your store in lecanto fla at the convenience store steal and put in her boyfriend car and our draws short because she taking money and the last thing is drugs that she using causes all these problems my suggestions would be a drug test or you dont have to be drug free to work there...concerned customers

limiting usage of wifi,and shutting people off for 48 hours,isn't good business sense

I picked up a dozen donuts at the drive-thru in Jasper, GA yesterday around 6pm. When I got home and opened the box I noticed they looked really bad but I ate one anyway and noticed it had grit on it.

even one stuck to a donut (see pictures). the only way it could have happened was for donuts to have been dropped on the floor. This location has steadily gone downhill since it opened. There is a bunch of kids working in there with no apparent supervision.

The place is always filthy and I've had enough bad experiences there. I am sending this same picture or taking the actual donuts to the health department today. This is ridiculous for you to let your stores get out of hand like this; and totally unacceptable!

Employees are very rude and nasty attitudes with the customer will it Dunkin Donut I'm daily customer that her name recently she is very rude and nasty with the customer destroying and Dunkin Donut name quality and business her name is Ronnie's I apologize Dunkin Donut down Tuscaloosa is real poor customer service specially with Renee's shift

Cashier did not give me correct change. Once it was noticed I went back to the store to let her know and said that I would have to wait till later. I advised them that I was going out of town and would not be here later but I would wait for the register to be counted.

She then went and got a man (he said his name was AMIN) who then proceeded to question me in front of everyone on why I just realized the issue. SO, I told him that I thought she put the funds on my Dunkin Card and once I realized that didn't happen I came right back less than 10 minutes.

00 and I didn't appreciate his attitude or tone with me. The store was PC 351785 New York, NY and my cashier was Shorove A. I really didn't like the treatment or tone of the staff that see me everyday multiple times.

The supervisor for the store took me off the schedule I called inn I had a death in my family I called the store ahead to tell them no one answered

Due to Medical issues I will be on a restricted diet for the rest of my life. I have money on my Dunkin Donuts Card, I asked for a refund and they cancel my card and did not give me a refund, so for now I lost my money on my card. I call their office they say they will get back to me, but this is going on over a month and they have never got back to me.

Dunkin Donuts located in the Trenton Train station, in Trenton, NJ : Customer Service is the worst I have ever experienced. Staff barely speaks English. The one young man that does speak English has no clue what he is doing, his customer service skills are pathetic, no eye contact, has no idea what any menu items are when you order, rude, acts like he is doing you a favor serving you.

00 for a frozen coffee, a bagel and a coffee roll. Waiting for my bagel, my frozen coffee was sitting on a ledge in front of me and it got knocked over. 00 for that, he rolled his eyes and walked away.

Finally a cashier came to assist and got me another coffee. The service is terrible, the food is old stale and hard. I will never go back there again, and I work across the street.

The general manager was really rude, I asked about Apple fritters and he got really rude with me. I over heard him telling a member of the crew, that he was going to fire a young lady that has serve me before because he didn't like her.

I will not be business at this establishment anymore, until he has been removed. I used to frequent this location on Old Forest Rd. daily, but not anymore, I will take my business elsewhere and will pass this to friends and family not to do business there.

Thank you for your prompt attention to this matter.

First one star to good donuts look old taste like crap and manger wanna argue and tell me just made I want my 12 dollars back and I will never step in your place again second time I have tried you but you probably don't care but social media does so I will keep them updated on your response as I share a picture of these shriveled up old donuts with the world and your mangers shitty attitude.

And there heavy and greaaie.

I was sent an offer for 99 cents any size coffee on 03/25/2017 which it said expires on 04/30/2017, me and my daughter got a 99 cent coffee on 03/26/2017, when we went back on 03/27/2016 the offer had disappeared. I asked the person in the store why was she charging me the regular price, she couldn't answer.

I was very upset that they only kept the offer for one day. Usually when they have these offers every time you buy coffee during the dates it cost 99 cents. I called corporate they didn't do anything about it.

My complaint is I went to the same dunkin donuts at least 5 times now and never have what I want in my coffee. I always order a cold caramel swirl with whip cream and they either have one or the other or are out of both.

When I told the employee his response was poor management ordering. How can a company like this run out of anything with a drive thru? I ended up with a cold coffee with cream. It's absolutely nasty.

On 11/4/16, approximately 9:10 am, I went to the DD on 15 Pawtucket Blvd, Lowell, MA 01854. The Manager was mean and disrespectful to a Customer, raising his voice and telling her that "this is what you ordered".. even though the customer had said it wasn't,...

then went on to yell at the employee for giving him the wrong sandwich.. " at which point 2 other people in line, and the woman waiting for her sandwich were commenting that he shouldn't be yelling at the employee in front of everyone.

The employee began taking my order, and asked someone for help with the register. When one of the other employees tried to help, the Mgr physically pushed her away, and began yelling at the boy again 2 inches from his face , repeating my order over and over..

I told the Manager that he wasn't…

I purchase 2 dozen donuts for our office every payday (every other Friday) from the Dunkin' Donuts store on Florida Blvd at Wood dale Blvd in Baton Rouge, Louisiana. For the past 5 paydays, I have had trouble buying donuts, usually because they don't have enough of the types I want, or like today, where they told me they did not have 2 dozen donuts to sell me.

This is the third time they have told me they didn't have 2 dozen for me, and on the other times I have had to get less desirable (to me) flavors to fill out the box. I don't know what the problem is at the Dunkin' Donuts but I will give it one more try next payday.

If they give me the same problem I will go elsewhere for the payday morning breakfast from then on.

On Oct. 14, 2,016, I purchased a cardboard hanging car freshener. It was supposed to be a "Pumpkin" scent I hung it on the rear view mirror of my car. To my disappointment, however, there was absolutely no smell to it at all. I threw it away.

The girl who worked in Duncan Donut told me to send a complaint. So, that is what this memo is about. I have no printer on my computer, so I cannot print anything from you. Has anyone gotten a refund via mail from Dunkin' corporate?

At the dunkin donuts in colorado springs, colorado, the one at 3230 Austin Bluffs Pkwy. I am writing this because i would like to be better informed on the Dunkin Donuts standard, on walking out on a shift. Especially for a shift leader. I was informed that if you walked out during your shift you were to be terminated and to hand in your uniform. An employee was the shift leader in charge the afternoon of October 5th.

An argument ensued between him and another coworker. He got quite upset, threw his things and walked out of the door. At that time there was one person left on the clock. Even though my shift was over i stayed and extra hour because i was informed its another dunkin policy to have at least two people on shift.

I informed my manager, and asked what was going to be done. (All…

My wife and I went to the Baskin-Robins and Dunkin Donuts located at 3768 Orlando Drive Sanford Florida 32773 at about 6:45 pm Monday September 26th. They had no Ice Cream, none what so ever. the person working the counter said that they just got a shipment in and it was chilling and could not serve us any.

My wife and use to go B-R when we dated back in the late 70's and we thought it would be nice if we would change up from DQ, and revisit B-R, so we traveled out of our normal travel pattern to return to our old habit of enjoying the B-R flavors. Boy were we disappointed.

It will be awhile before we go back there.

I love Duncan Donuts. And the food and beverage quality is excellent, however i'am unhappy how the egg was removed from the sandwich's and replaced with a fried Egg. I e-mailed Duncan Donuts and expressed my unhappiness concerning this matter. Only to get a response back stating, which Duncan Donuts in Connecticut did this happen at. I said, at every Duncan Donuts I went to in Connecticut.

That's the last response Duncan Donuts sent me. I even called Corporate Headquarters in Massachusetts, telling them how upset I was and how consumers should have been given the option of a fried Egg or Scrambled Eggs on their Bagels or sandwich's. Not just doing away with the Scrambled Egg leaving consumers in the dark. I never got a good response back in either case. I was just told the information…

Today one of the cashiers at the Dunkin' Donut located at 570 Sumner Ave Springfield, MA 01108 had made me feel less valuable as a customer! I got to the drive thru, placed my order with a person that was very friendly. When I approached the window this nice lady reloads my card and proceeds to charge me; she handles me my coffee and out of nowhere this other cashier shows up to the when the first cashier was trying to give me my bagel twist and she drops it by mistake because the other cashier couldn't keep her hands to her self and wanted to be nosy.

This second cashier had the audacity to tell me "If you want it you can pick it from the floor and take it, it still inside the bag"! She has no sense of respect or value for customers. I been a faithful DD perks customer since July 2015,…

I just want to report what is happening in one of your stores, US 441 Leesburg Florida 34788. My granddaughter had worked there for about 6 months, giving up her days off due to scheduling issues. Saturday 7-23-16 a new manager came in and made it known that she would be hiring her own staff.

My granddaughter worked Sunday and was scheduled off on Monday but found out from a fellow co-worker that she was supposed to have worked on Monday and off on Tuesday so she was listed as a no call no show and removed from the schedule. Is this your standard policy not to even contact the person and if so what kind of example are you setting for these young people for their future employment?

I am appalled at the way this was all handled. It seems to be that whoever is over this store has some poor…

The store located at 2092 Rockaway Pkwy in Canarsie is just a horror. They used to have a manager named Hmasa but they moved her to another store in Coney Island and put Amber in her place. The Coffee is horrible.

You have to return it over and over and still it is terrible. The line is out the door, and customers don't even come in when they see the line is so long. We would like Hmasa to come back and bring order back to the store.

Customers are going else where for there coffee. They run out of supplies all the time. Too many complaints to even list about this locatin.

First of all, my husband and I are seniors, And AARP members. We went to Dunkin Donuts #350278. We ordered two senior coffees, a coffee roll, and plain bagel. I noticed the prices and the items were added to the total, and asked the cashier if she needed my AARP card. She said no, we would have to order a donut to get a "FREE" coffee. We went in and started ordering expecting to pay less than $5. The cashier was not pleasant, she was not well trained, and was definitely not informative at all. The total for our order was $8.39. My transaction # is 892530. It is my understanding that you have free coffee for seniors. We also ordered food to go with the coffees. We were not trying to order "free coffee".

According to the cashier, we are required to order a 1.19 donut to get a senior coffee.…

Every morning, I walk in, NO Good Morning. They barely look up. They never make the coffee how I like it, except for one lady there who actually listens. The language barrier doesn't help. They don't even try to be nice.

I have 3 Dunkin Donuts near me, but this one is the most convenient.

I ordered a large black coffee at Dunkin' Donuts, but the buyer was rude when he mistakenly give me an extra large black half milk. I called customer service to complain and ask for a refund. They did not agree with me, which will make it hard to go back again.

Thought the corporate office should know.

This complaint is about the Dunkin' Donuts at 125 hancock st. North Quincy Ma. The server stuck his fingers in the cups when moving them to fill an order. This happened before and I asked the register person to speak to him, obviously that didn't happen or that didn't work.

It is very difficult to determine who the manager is because there seems to be a different crew every several weeks. The customer service is horrible.

I was at Duncan Donuts (9901 Pines Blvd. Pembroke Pines, FL) yesterday to have a breakfast sandwich and coffee with a friend after taking her to her doctor appointment. I tipped the cashier a one dollar bill, despite her less than happy mood.

After we sat down to eat, my friend needed a pat of butter for her bagel due to its dryness. I went to the counter asking for a pat of butter only to be told it would cost 30 cents!

so I took my dollar tip out of the cup on the counter to give her the 30 cents, and then placed whatever coins I had left in my coin-purse (31 cents) into the tip cup. At this point the manager came over and asked why I took money out of the tip cup (as she immediately poured the remaining coins from it into another cup). I explained the problem.

She took my 30 cents…

Stopped at the Baton Rouge. La. Dunkin' Donut Store on Florida Blvd. at 11:30 am on 7/25/15. Ordered a dozen donuts and a medium sweet tea. Drove home and took the first sip of my sweet tea only to find out they gave me an unsweetened iced coffee.

Before I left I told the girl thank you after spending twelve dollars she did not respond just turned away and I left. probably wont be going back. Find them very rude. 00 dollars an hour they might do a little better but I wouldn't count on it. Pretty pathetic service.

The Dunkin Donuts in Peabody Mass just stopped selling The chocolate kream filled donut. No one would tell me why. I don't understand why you can't get this donut anywhere around Salem Ma. If you know a place that sells it can you tell me?

This is a very popular donut;they fly off the shelf when someone has them, so why is it so hard to find? You can find lemon filled and they don't even sell very well. No one I have ever talked to likes them but everyone likes the kream filled. Can you help?? ~Richard

This is the 3rd time and no response back. I will tell everyone not to go to dunkin donuts because of what happened and you don't care. Absolutely terrible!!!!!

I already wrote a complaint almost 2 weeks ago but no one called me back. I find that inexcusable. Evidently you don't care. You need to call me after 6 pm. I work all day. 774-392-5939.

I was at the airport in Windsor Locks Ct. The Dunkin Donuts is thru security point and had a line of 20 people. After waiting for at least 15 min, I got my medium black coffee and a muffin. Since I know the coffee runs hot, I carefully took a sip.

It was so hot it burned my mouth. Both upper lip and lower. I even kept it so I could drink on the plane but my mouth hurt so much, I had to give it to the flight attend to dump.

So I spent the whole day not eating due to swollen lip and sore mouth. Like your coffee, but don't think it needs to be that hot. Thanks for listening.

Went to Dunkin Donuts store #416 at 160 Providence hwy Rt 1 , Dedham Ma 02026.. On 5/08/2015 at 1:30am to meet my daughter who helps me do to a little shopping because I'm disable in a wheelchair Paraplegic we stopped at Dunkin to get breakfast an at that time in the morning they had nothing and

all the Manager an her helper/clerk with the blond hair was interested in doing was talking in there language sound like Russian so we ordered coffee an left. Me and my daughter made a full day off shopping we left around 2pm an we decided to order lunch on the way out again they were talking to another pair of older women off to the side an they ignored us for so

long that my daughter went to put the grocery's in her car an come back there still talking an I'm screaming for help finally we order…

Being a foodie, I would never compromise on quality. At Dunkin Donuts, you get some amazing sandwiches, hot and cold beverages, bakery items etc. While I went to visit last week, I was greeted well by their staff. They took my order pretty quickly without me having to wait for long.

Although they may be tired serving customers the entire day, they greet everyone with a smile which is very pleasing. Dunkin Donuts is the place to get some fast food which is healthy and fresh.