Emirates Airlines

I have filed a compensation request for flight delayed over 3 hours which resulted in missing an Emirates connecting flight. Emirates have ignored request and not even responded poor customer service where they have a known obligation.

Emirates Second head image Hello tomorrow Plane

Dear Gloria

Thank you for your query – we will respond as quickly as possible.

For your reference, please find a summary of the information you submitted:

Contact us details Topic Feedback Subtopic Complaint Title Mrs First name Gloria Last name Toussaint Giraud Email grtgiraud@hotmail.co.uk Country of residence United Kingdom Phone number Mobile: +447980398788 Feedback Category 1: Airport Handling Booking reference number 1: HAHZTN Ticket number 1: 1761705233457 Flight number 1: 0008 Departure date 1: 19 Dec 2023 Departure city 1: London Destination 1: Dubai Class of travel 1: Economy Comments 1: I was racially harassed and discriminated against by your representative at the premier checking desk at Heathrow approx 5.45 in a wheelchair…

I am writing to express my utter dismay and anger over a deplorable incident that occurred during our recent flight from Dubai to Rio de Janeiro with Emirates airline. On the 22nd December, flight EK0247. And despite trying to contact and writing to the customer service of Emirates, no one has come back to us!

In the middle of the 15-hour journey, the bassinet for our baby suddenly fell. Fortunately, our baby wasn't in it at the time. However, the sheer negligence displayed in this incident is beyond comprehension, especially given the exorbitant cost of our tickets.

What is even more outrageous is the complete lack of concern exhibited by the cabin supervisor (Mr Andre) when we urgently reported the incident. Their dismissive attitude only compounded our distress and disbelief. We…

Title: Negligence in Losing Baggage & Important Documents

I am incredibly frustrated and disappointed with the poor service provided by Emirates Airlines. During my recent flight, my suitcase, which contained important documents, went missing. The airline’s negligence has caused significant inconvenience and potential consequences for me. This experience has tarnished my perception of Emirates Airlines, and I hope they take immediate action to rectify the situation.

Hi Regarding an employee's error he said to me you can buy a ticket points credit card 45000 points I took a promise from him I transferred the points commonwealth Bank Sydney australia 183000 points then they tell me we can't give you a ticket I told them why they told me you need 110000 points I told them you changed your mind no problem I will transfer my points to the bank they tell me we can't convert them again they made a problem for me and

delayed me from travelling I demand that the employee be held accountable and my compensation

Subject: My Recent Experience with Emirates Airlines

Dear Emirates Team,

I hope this mail finds you well. I want to share my current experience as a passenger on an Emirates flight from Dubai to Sri Lanka . Although I understand that arriving at the boarding gate just 15 minutes before the departure time was entirely my fault, I was disappointed with the way I was treated by your staff.

In a situation already fraught with anxiety due to a family emergency, I encountered Emirates staff who were less than empathetic. While I take responsibility for my late arrival, I believe the staff's conduct was unnecessarily harsh.

To my surprise, I was rebooked on another Emirates flight without clear communication about the change. This flight required a lengthy layover at Male Airport, which…

Dear sir I had a flight from Vienna to Dubai (126/77W ) and a connection one to Tehran (971/77W) on 11Aug2023 . I should confirm you about missing some objects from my luggage such as my Swarovski watch ,OC running shoes ,some cosmetics ,a jeans coat, some chocolates and postil. I am really disappointed about the awful happened. please let me know what can I do then?

Thanks

I had absolutely terrible experience with Emirates!

My mother was a passenger on flight EK132 on 25/12/22 flying from Moscow to Sydney via Dubai. Upon boarding she was nervous as it was her first overseas flight. After boarding she asked an attendant if she could use the bathroom which they had no issue with. After using the bathroom she felt much better twice responding to questions from the attendant that she felt fine and was fit to fly.

However, after some time had passed an Emirates representative approached my mother and told her to leave the plane. When she responded that she is fine and wished to stay on the flight she was immediately threatened with forced removal by the police which was very intimidating to her. I’d like to note that no assessment was carried out to confirm or…

I was travel from riyad to Emirates last July 4 ok my lugagge I can't found is pls help me 2 luggage please find my luggage please call me 0544549645

I am writing to bring to your attention a deeply distressing incident that occurred during my recent flight from Hyderabad to Toronto with Emirates Airlines. As a first-time family traveler embarking on an international journey, this experience left me shattered and disappointed due to the behavior of one of your flight attendants, Mr. Purushottam. I feel compelled to file a formal complaint in the hope that appropriate action is taken and that no other passenger has to endure such treatment in the future.

From the onset, my travel plans were already laden with emotional weight, as I was leaving behind my husband and 4-year-old child to pursue my studies in Toronto. With anticipation and hope, I boarded the flight, expecting a comfortable and respectful travel experience. Unfortunately,…

I left my black colour thick paper bag inside the aircraft while getting down. I had kept the bag below my seat E58A. After getting down and when I was going for immigration clearance i immediately realised that I left my bag and went back immediately. But the airlines staff did not allow me to go inside the aircraft and also did not co-operate in seeing the CCTV footage or either helping me in getting back my left baggage. After running from pillar to post for more than 4 hours i lodge complaint at the KIAL airport and went back home calling Emirates helpline for helping me get back my left baggage.

The bag was black colour paper thick bag with a golden lining and "J" letter on it. The bag had samsung galaxy A23 ultra mobile phone and samsung airpods and apple airpods. The bag had also…

that is really bad this is my last time to book through emarites.

I travelled on April 29 from a flight from Dubai to Dulles Airport USA. I’ve severe allergies. I boarded the flt wearing 2 masks. My seat was 2 rows by the bathroom. The plane didn’t leave Dubai but the bathroom smelled very disgusting.

I felt like I ingested that smell. I asked one crew member first to change my seat that person never came back. I asked another crew member and she told me to ask a passenger to change seats with me.

I told her I wasn’t doing that. I asked a 3rd person a guy. He wanted me to disclose to him my disability, by law I’m not required to disclose. I was sitting at an isle seat. A crew member came with a white customer who informed me that he don’t know why he was switching seats.

I got moved to his seat which turned out to be a middle seat next to a young…

Heathrow airport 13/05/2023 time 18:10 check in . At the economy check in gate there was a person ( female) that directed me to the automatic baggage label generator and said that her colleague ( female ) will help me she had her name badge on but

refused to give me her name at a quick glance I could make out a name that looked like Rica ( Asian female possibly of Indian origin judging from her accent ) she was absolutely rude and refused to help me .

I reverted to the first person who left her post and came over to assist me . I reported this to the male supervisor ( Abu ) he said that he will talk to her . This kind of behaviour is counter productive to the laudable positive image of the Emirates airlines .

Please conduct an enquiry and inform me of your findings

I am 85 years old and my wife is 80 years old. She cannot walk long distances without having to stop regularly to regain her breath so when we travel we book a wheelchair assistance to the boarding gate. She is quite capable of walking on to the plane and climbing steps.

She also uses the toilet fairly frequently so we always book seats where we do not disturb other passengers or are disturbed by them. We travelled to Australia to see our family on the 27th October 2022 returning on the16th January 2023, departing from Manchester.

On the flight from Manchester to Dubai we booked Twin seats at £66 each, they were fully booked from Dubai to Sydney so we booked 2 seats at one end of a 4 seater row for the reasons as explained, to not disturb or be disturbed by other passengers. The same…

My brother took a flight from Bangalore on the 28th April 2023 (Emirates airlines- 10.30am BLR to Dublin). The baggage he checked in was not even 20kgs but he was shocked the surprised to know they we charging him rupees 25,830/-. The baggage is torn and in bad condition. This is horrible and dont understand the airlines are making money by this means. The allowed limit being 25kgs for the travel ticket booked, the baggage not being more that 20kgs for sure. Even if the baggage was over weight the amount would not so high. I want to raise a complaint the Emirates airlines authorities. This is utterly unethical on the airlines part the charge so much unreasonably and the baggage is damaged.

I would need help and justice in this matter. I would want to claim for charging us even if we had…

Hello, On my return trip from Umrah after Ramadan - from Muscat to LAX- DIMYGW Emirates customer service persons didn't allow Zamzam water. This has been very disappointing experience as I had to leave the holy zamzam water at the airport.

During my past trip American airlines allowed the holy zamzam water. I will never going to take Emirates flight again because of this poor experience.

Booked flights for me and my son to fly to Dubai in Nov 2022 paid nearly 2 thousand pounds which is a lot of money but I thought the flight shall be great for that price . I was so wrong you advertise huge planes but you are just getting as many seats in as you can .

There is know room at all I had to sit all that time with no leg room I suffer with back pain and was in so much pain when I got up and for your staff they really are rude I needed a glass of water as had to take pain killers for my back 11 times I pressed the button totally got ignored then I fell.

Asleep so when I woke I asked if I could have my meal they told me it’s finished and gave me a banana . When I got to Dubai I had back pain for 4 days due to lack of any leg room at all .

On the way back I asked man at checkin…

Good day,

I booked and purchased a flight today, booking reference: ERU54B. The money was debited from my account however the Emirates app is telling me I have not paid and I cannot access any of my ticket information. I contacted the call centre and the first person I spoke to (Mohamed) referred me to my bank because he advised you require proof of payment. I called Emirates back and spoke to Cyrille who advised me to log a payment query online. I did this and he advised it was not reflecting yet but that it should update in a few hours and they will be in contact with me. I have still not heard from anyone and my issue has not been resolved. I would like this matter resolved please because this is not a small amount of money.

Regards Megan

I had above flight with my wife Nayana Pancholi age 62 years, on 12th March 2023. My wife has got medical problem , irritable bowl syndrome (IBS). She wanted to go to toilet while passenger area was lighted with fasten seat belt and passenger cabin crew was serving food to passenger.

I requested cabin crew staff name Hugo (maybe Eugo)that my wife needs to use toilet in emergency but he refused and said you can’t use now as there is air turbulence. Then I told him that my wife has got medical problem and she need to use toilet in emergency.

But Hugo keeps on denying that she can’t use toilet and didn’t wanted to listen to me even though I told him I want to speak to your manager regarding this but in vain. Eventually I managed to speak to cabin manager, and she at last let my wife use…

I flew flight EK 776 Durban to Dubai on1 March 2023. Basically service was not the best in business class, but my daughter has complained about that in her submission. Not offered infant meals, service only late into flight etc etc.

My problem is that I had recently had surgery and verified this by a letter from my specialist doctor, and thus asked for assistance at Dubai airport. Well,that left much to be desired, shunted from pillar to post, told to sit and wait there, and so on.

My boarding pass was held by the airport staff and I am sure that they could have seen that we were business class passengers, but it was only after we had asked to be taken to the business class lounge, that they seemed to take cognisance of that fact, but by that time our flight was already boarding -- there…

Februar 2023 flugnummer: EK449 und EK045 hatten wir 2 koffer aufgegeben. Der Kofferinhalt meines Mannes war komplett nass. Wir mussten die beiden Kopfkissen reinigen lassen. 50 Euro, also 33 Euro. Die nassen Bücher haben wir weggeworfen, allerdings keine neuen gekauft. Ich bitte um Stellungnahme. Freundlicher Gruß Gretel Lehmann-Schilowsky

Respected management of Emirates Airlines, while thanking you, I would like to raise a very important issue with you. In the last few flights that I have had with Emirates Airlines, the flight crew has refused to serve wine and alcoholic beverages to me and the other passengers.

Are you concerned about this issue? did you know Please take care of this issue as soon as possible. My flight information is also attached 6 march 4:30 EK978

After onboarding I felt sick as I was feeling suffocating and was out of breathing space in the window side. I requested to the cabin crew to shift me to any corner seat where I don't feel congested. I only received water in return.

5 hours my seat wasn't changed until I stand in the plane to get breath for a while. All I am asking was a seat change due to my sudden sickness. Was it that difficult? If I died on the plane who would have taken the blame?

I bought the online WiFi program and was able to watch videos online. What I did not notice is that The person on my right on row number 23 thought my video was just a bit to loud. He started threatening me and swearing about my mom and saying all different kinds of things about my mom.

He was about to throw hands at me and I am only 17 years old I would like to get in touch with you guys so I can fix this and hopefully you guys can convince me to trust emirates again.

I had to change our flight date for many reasons the main one being that my house in England was totally flooded and uninhabitable. I phoned my son and he actioned the flight change he just paid the bill nearly £1000 I feel that this amount is far to much. I have been an emirates customer for many years and I only fly with emirates I think I am classed as a very loyal customer an also my wife and I are skyward members. I submitted my complaint some time ago I received a reply but I had emailed another two time? No one has contacted me,I have always had excellent customer service before but it appears not this time. Please try to get someone to contact me.

Regards. Michael Allen.

Cabin crew damaged my hand luggage when closing the shelf with violations during the take off. I asked for compensation but they just said they will fill in some form and never gave me any copy or reference from it. Really impolite and poor service by Emirates staff.

My complaint about the flight crew was very roud ,The way they treat us is insulting and arrogant, In general, they do not respond to the bell ,The host in charge of the section I was sitting he is didn't even smile once and was very arrogant and racist, yes I was sitting in the economy Does this give them the right to treat us in this way?

My baggage claim compensation of GBP 1900 is still pending since one month Claim reference number LHRA818108 i was in contact with the airlines since last month and in this regard several emails were made and correspondence took place i was told that my claim is in process and will be paid but it was not paid later on i received an email which further stated that my claim has been paid but

upon checking from the bank i got to know that it has not been paid, i had to contact the airlines once again now on 24th February 2023 i received another email from the airlines which says my claim was cancelled and it was not paid I wonder how can the airline do this to me at this stage already i have suffered alot in London cold weather because of the airlines because my entire luggage was lost i was…

I have called Emirates airlines 40 times and spoken to different people each time. Most of my calls last 45 minutes with no result. My issue is still unresolved.

Concerning refusal to board two flights Birmingham (BHX) to Dubai then Manilla, Philippines in December 2022 Agent Times travel first flight cost £2680 PTS air travel second flight cost £1850 Given no-shows on both flights. No reason given.

This is a formal complaint and this to be escalated to the highest member of management.

My email is in regards to my flight from Dubai to London Gatwick on 11/12/2022. Having gone to Dubai for my birthday. My flight was cancelled and held at Amsterdam overnight due to weather conditions.

After more than 7 emails submitted on your Emirates Feedback/complaint online, there has been no solution provided, having exchanged emails with Joel in your customer affairs team, who had been no help has left me extremely disappointed and at this stage.

My flight had been cancelled and held over at Amsterdam for over 18 hours. Being left stranded with no food or drink. The pilot advised we will be provided with a hotel room to stay at overnight to find out 4 hours later waiting around the airport…

Myself and my husband have booked business class tickets on Emirates to fly out from Kochi on1 March 2023. Etkt 1761187774090-91 for Rachel Thomas and 1761187774088-89 for Nanathra Nathaniel Thomas for your detailed reference While checking online we realized that there are tickets where chauffeur service and lounge facilities are not available which was almost 1 lakh cheaper per ticket than the higher ticket where chauffeur service and lounge facilities are available.

26 lakhs and bought the tickets on16 Feb 2023. On 17th I tried to book the Chauffeur services from and to Kochi and to my great dismay and disappointment I got the response that chauffeur service is not available from Kochi.

It was not mentioned anywhere while I was booking the tickets. Had I known, I would have…

I have been going through some slander and harassment for a while now. I was a teacher for a few years

Some cabin crew insulting me on the flight participating in criminal behavior of harassment, slander, and verbal abuse towards a passenger while on board during the flight.

On this morning's flight from Dubai to Bahrain a middle eastern stewardess on my aisle noticed me while checking the rows and had a perverted, knowing smile on her face as if in anticipation of this sort of behavior to come.

While walking past my seat, I saw and heard her say 'pabo dodok, crazy teacher.' at the start of the flight, while doing the pre-flight check. THIS I SAW AND HEARD CLEARLY no mistake, she will probably lie and deny it!

Her manner was initially rude and unfriendly compared to other passengers. I…

50 pm when i arrived in the plane the in cabin wheel chair was not ready in the plane i had wait for it and they started food service 20 minutes before landing to karachi a the whole crew was rude to passengers a crew came to our seat and asked a stupid question do u like to eat or not a crew was rude to us he a was a young guy from lebanon my seat no was 26 D and

my wife seat no was 26 E Plus ur food quantity was less and quality was bad they did not serve any tea or coffee at all they were taking the meal trays from passengers because it was time to land at karachi ...

I need to book assistance to and from the aircraft. My disability is such that I cannot walk long distances or stand for long periods of time however I can walk.

I have sat upstairs on an A380 before and have in the past travelled business class. I am now being told that I cannot book assistance and sit upstairs on an A380 as people requiring a wheelchair cannot sit upstairs.

I am not a full time wheelchair user I just need help to and from the aircraft, once at the aircraft I can walk to my seat and manage myself on the aircraft. It is much easier for me on the aircraft to sit on a twin seat. I do not understand why I can't book

I cannot complain to Emirates as you can only make a complaint after you have flown

Good day, im not one to complain, but on our recent flight from the uk to Bangkok, i can't begin to describe how uncomfortable we found the seats on the A380 airbus, for me especially, i suffer from arthritis in my neck and hips, the 7 hour flight for me was terrible, also the staff on board looked so miserable, like they just didn't want to be there, also the food wasn't at its best either they had run out of one of the choices minutes of starting to serve the food.

I have flown with Emirates many times over the years and this has to be my worst experience to date. And i still have the return flight to the UK on the 1st of March 2023. I can say i really am not looking forward to this at all.

Ive always placed Emirates as one of my top airlines and im so disappointed this time round in…

As I planned to travel with my pet through Emirates Airlines from Dubai, UAE to Kolkata, India. I submitted all the documents on 7th February 2023, 8 days before my traveling day. e. 15th February 2023. When I went to the emirates office yesterday, they informed me they have send the request to the wrong airport at Bombay instead of Kolkata.

It was a mistake from emirates Airlines and now they are processing the request but it will take time and nothing is ensured. I have spent enormous energy, time, and money to get all the paperwork done on time and now because of the airline mistake, they are asking me to replan everything if they can't get approval.

During a night flight the crew in the gallery were very noisy while passengers needed to sleep. Private conversations are of no interest to others.

I Divya Vijayan Radhika, travelled on 25 January 2023 from Kochi to Birmingham via Dubai. During the baggage checking time in Kochi, we faced a horrible experience with one emirate staff named Vishnu Prasad. that guy showed so much attitude and didn't allow us to carry a laptop bag separately.

We called emirates customer care before travelling and confirmed the laptop bag but this man didn't allow us to take the laptop bag because of that we could not bring the laptop. We are really getting bad service from his side and this is the first time ever we facing this kind of experience.

Even though on the same flight many other passengers carry laptop bags separately, I don't know, why he is not allowed to ours. Sorry to say that emirates, it is a very bad experience we got.

I am an Emirates Sky rewards member : 429226770, and I have 110,000.00 miles. When I try to redeem I am getting deducted only $573.00 which doesn't make any sense to me as I spent $2000.00 to purchase 96000 miles. I spoke with Customer service as well but it's not helping me.If i am not getting back what i paid ($2000)to purchase miles them there is something wrong with emirates miles selling with third party.

Humiliating behaviour faced by supervisor in bangalore airport bcoz of excess luggage even after paying and demeaning the economy class passenger comparing with first class passenger . Wanted to know how many times that person took first class by himself . Will post this in social media too and wld advice friends and all to avoid emirates flights as much as possible

https://www.facebook.com/100000063860016/posts/pfbid02iL2SrWVXUDy6iNvhkC45p6mJqoKB6BsCeydCm6vLxncPF9FnHy3WNbQm4LfY1Et6l/?sfnsn=scwspmo&mibextid=uevf24

My complaint. 8 November 2022 remain un responded. Check above link what food you are providing. A glass of watekr asked after takeoff from dubai and received before landing to Istanbul. Extra money 34K was charger for seat fixing but on counter they no seat is fixed what a cheating has been started in Emirates Airline. If this will not resolve I will go to court of Law.I know one more lady she started crying loudly but Bader and Kazmi don't have a mercy carrying her 6 month toddler sitting on a floor are you taking bundle of money for these services? On 8th November travelling to Istanbul3 member why we were abused and beat by Emirates…

On checking in, I asked for extra legroom with the proviso, no adjacent small children. This was not a problem. On boarding, initially was on my own: just before takeoff, a couple plus small child Arrived. The couple had an abundance of baggages: so much so the four suitcases had to be distributed all around the aircraft which caused all sorts of problems...

How can this be allowed to happen on check in ? ) was shuffled from one parent to another, screaming and crying, so much so that other people on the row were remonstrating, leaving a very bad feeling: I was in the middle.

Unfortunately none of the young cabin crew were able to help, even after parents refused a bassinet for the child. Child slept on floor In front of parents and me; so muchfor my extra legroom ! I have travelled with…

My experience with FLY DUBAI your partner airline was one of the most underwhelming, ever encountered on my Trip from Dubai to Almaty on 7th January. I could not understand why when I had to use a blanket in a cold flight, I had to buy it first.

To watch movies, pay for them or be given only pasta so that one could buy their snacks on-board. where blankets were freely given, very good quality food and free on board entertainment. It is disenchanting that one would pay for an Emirates flight, get good service then be handed over to a crass airline like FLY DUBAI and get poor services after having paid that much for an Emirates flight.

It may earn you a little more but you'll be losing out on a future customer like me definitely and all my circle of associates. I feel robbed!

My flight departure time was 20:40 from manchester airport although my flight was delayed almost 4 hours and departed at 1:15. Due to delayed I missed my connecting flight from dubai and i have to wait for more than 3 hours at dubai airport for another flight.

I planned journey due to my medical appointment in my home town bharuch, gujarat, india. But due to delayed i missed my appointment hence i loose my deposit which i paid £300. I had to face a lot of issue as I was travelling with my child alone and due to all these my child health is also not good and i have to admit him in hospital as-well.

So i request you to give me all my refunds as i loose…

I arrived for check in at Gatwick for EK16 on 9th January at 10 am. There were no check in staff. Eventually four staff arrived by which time the check in lanes were full. The check in staff were not Emirates Staff.

It took nearly an hour to check in. Apparently check in staff were delayed at a departure gate presumably not for an Emirates flight. I always fly east with Emirates. I shall now consider Qatar in future in the hope of better service.

EK771 Cape Town to DXB 08/01/2023 Seat 17H,

Good Morning,

Over the years, I have travelled many times with Emirates, both to Dubai, but often beyond, 99% very adequate, but yesterday's flight was very bad for me. I checked in very early. 2pm for an 18.30 flight. As I am 1.95 tall, I usually ask for extra legroom, if it is available. On this occasion it was and an aisle seat as well. I did stress would prefer not to be with small children. First problem arose, not unusually at CPT, NO WIFI. even though I was economy, I asked if Emirates business loung could help me for 15 minutes, so I could send 2 important E mails: no help whatever: BA Business were happy to oblige; of course I wasn't flying with them. On arriving at my seat; as arranged, extra legroom: shortly, a couple arrived with…

Hello there,

I wanted to followup on the mistreatment complaint me and my wife faced by the cabin crew Ms. Rimmy on my last flight from Dubai to Chennai.

I had escalated it to the Crew Incharge at that point of time and he promised me that he will definitely file that as a complaint, but i still didn't get a call or email regarding the same. Do let me know an update and the action taken against my complaint. Ticket number 1766749355000

I travelled from Dubai to Bangalore along with 2 others yesterday in the 13:35 flight(EK 566) which is peak afternoon expected a decent meal on the flight. I selected a nonveg meal looking at the Emirates menu which said it had mutton for non vegetarians.

I was very disappointed when the Airhostess told me that there is only beef in the Menu. I have nothing against the meat but basic common sense that a flight coming to Bangalore may have a minimal amount of people that eat beef.

Also to bring to your notice there was no veg food to opt for and was told that we had to pre book. I noticed that people sitting in my row and around had to give away thier meal because of this reason.

Also i had to eat just the junk to control my hunger until i reached back home at 10 pm in the night. The…