Emirates Airlines

I travelled from Dubai to Bangalore along with 2 others yesterday in the 13:35 flight(EK 566) which is peak afternoon expected a decent meal on the flight. I selected a nonveg meal looking at the Emirates menu which said it had mutton for non vegetarians.

I was very disappointed when the Airhostess told me that there is only beef in the Menu. I have nothing against the meat but basic common sense that a flight coming to Bangalore may have a minimal amount of people that eat beef.

Also to bring to your notice there was no veg food to opt for and was told that we had to pre book. I noticed that people sitting in my row and around had to give away thier meal because of this reason.

Also i had to eat just the junk to control my hunger until i reached back home at 10 pm in the night. The…

1: I lost my passport in the US on Thursday and I wasn't able to get a new one because there was no available appointment on Friday, so I called emirates 3 times to see what can be done so I won't lose my flight, That's when they told me about getting a travel document to Guinea but they didn't mention that I will be on my own in the Airport for a day without accommodation because the vouchers for the hotel they gave me in the US are not valid because I will have get through immigration and

since I don't have my passport that's not an option, but what was upsetting is the way emirates workers treated me, They were mean, rude, and gave me false information. Now after 12hrs flight from Washington to Dubai I am in an airport chair to wait for a flight that is due in 23 hours

We flew from Dubai to Auckland via Kuala Lumpur in early October this year. I have sent 2 emails of complaint but no response! The 2nd 777we returned on was old AND very cramped. We flew from Birmingham (UK) landing in Dubai.

We sat in row 35 seats A B Ç. The seats backed onto the toilets with no other seats behind. meaning MORE passengers LESS space between the seats! We have flown with Emirates on at least 14 YES 14 times and this is the first time we felt treated like cattle.

By the time we got back my legs were numb from the knees down, my wife has since developed back issues, not present BEFORE our return. The lack of response makes me very angry, Emirates are treating us like cattle!

Our next trip will be with anyone OTHER than Emirates !!

who pay me now back all the money I wasted please find my booking hotel non refunded and my ticket and I send you screenshot for time date I called yor call center please hear the recorded conversation that they confirmed twice no visa needed to lebanese passport ,Its your mistake 0554030308

Durban ground staff needs urgent training. They charged me R1300 for 4 extra kilos while my backpack weighed 3 kg. Never offer for me to repack or to transfer the extra 4kg into my backpack. I really think it depends on the person who checks you in.

Ive been traveling for 20 years and ALWAYS pack the same. This was the firas time it happened with Emirates. It was really an unnessasary charge if they KNEW what the were doi g

Hello,

I have opted for extra leg space and the airlines have not provided me with the service as i had toddler along with and the seat were near emergency exist. That said, they are not even ready to refund the fees paid for the services i have not consumed. That said, they around 50 terms and conditions to review and i am not sure who has time to go through all the terms. However, I am unable to understand why Emirates system has provided me the option when it knows that the seats are passengers with a toddler (as they already have the details of the passengers). This is a flaw in your system and you are taking advantage of thisa and I did not even get any pop-up with T&C while And when I got on the plane, I got the incorrect information that I would be getting a refund for the service…

I had several PNR in my account in error I cancelled the wrong ticket. I realised within 15 mins and called Emirates to reverse/block the cancellation.

There was Zero effer from the sucustomer service to provide any assistance.

There is no email assistance provided

Flight EK 763 Economy Flex Check-in at 20Oct2022 06:55 Departure 20Oct2022 09:55 DUBAI Departing DXB, Seat Status Confirmed Arrival 20Oct2022 16:15 JOHANNESBURG Arriving JNB, O R Tambo International AirportFlight EK 764 Economy Flex Check-in at 30Oct2022 15:20 Departure 30Oct2022 18:50 JOHANNESBURG Departing JNB, O R Tambo t Status Confirmed Arrival 31Oct2022 05:05 DUBAI Arriving DXB, Dubai International Both sectors problem with tv screen stuck when pulled out with screwdriver screen not balance the handle not holding the screen up nothing could be done tape was wrap around it they dont seem to check the miner details the air hostess tried her best both ways

Jewelry was stolen from my checked in baggage. Red stone necklace 4 bangles. earrings and white stone necklace and earrings and one multi stone earring and chain

I was on board Emirates flight # EK0201 today, November 5th, 2021 from Dubai to New York and the flight attendant named Tessa who stated she was the supervisor of the cabin was extremely rude, belligerent, condescending, and spoke to me in an unacceptable manner. I had diarrhea and nausea from the food served on this flight, so I got out of my seat to use the lavatory and I also wanted to throw some garbage away on my way to the lavatory.

However, when I reached the section to throw away the garbage, the flight attendant Tessa yelled at me and said you need to go back to your seat because the seat belt sign is on and I said ok, but can I put this garbage in the trash, Tessa yelled again what is your seat number you need to go sit down!

I followed her directions and went directly back to…

On the 28th of October 2022 in flight from Bahrain to UAE the counter check in team at Bahrain had two tremendously rude and racist team memebers who provided very poor treatment to both my mother and I.They were a female and male. I wasn't able to get their names but I believe they were from the Philippines. They ignored us at the beginning of check in and the man kept on huffing and making faces.

Given the total run around by Emirates and even their customer service agent agreed! He told me the only thing he could suggest was to go online and make a complaint as it was out of his hands to fix the issue (which has left us about $3000 out of pocket). When even their own staff think it's crazy, you know there is something wrong.

June 2022 I had heard how great Emirates Airlines was but my first and I imagine my last experience of Emirates Airline was very bad indeed. Travelling home to New Zealand to my fathers funeral, I arrived at London Heathrow with more than three hours before the flight.

I was refused entry to my flight because of an error made by check-in staff regarding covid test requirements which I had double checked for my transit airport and destination. As a traveller who is a New Zealand citizen I knew I didn't need to have a test before my flight.

I had filled in my compulsory NZ Citizen Travel Declaration whereby tests happen in NZ on arrival because pre flight LFT's are considered valid for only 24 hrs and you arrive in NZ after that time is up. A negative test was not required for transit in…

I am a frequent flyer on Emirates. Emirates offered me to buy miles and get 50% bonus. I purchases the miles and paid $1830. Today I tied to book using the miles. i didn't notice the conversion from miles to $ so it took all my miles which is more than the miles i purchased and cou nted it for $498.

I had to pay a difference of over $1200 on top to make my booking. I immediately called Emirates to cancel the booking and keep my miles and pay cash for the trip in order not to lose the miles.

They insisted that I should cancel the booking and they will issue a refund and I have to pay cancellation fee of around $120. This is a total rip off by emirates. The make you an offer to buy miles than they take it at less than 20% of what you paid for it and if you make a mistake you have to pay…

I flew from Johannesburg to Dubai had a connecting flight to Dublin when I had to board I was told to wait on the side and they allowed the white South African passengers to board I am also from South Africa but they required more documents from me but the white South Africans only had to show they boarding pass and passport and it sad I was sent back home I’m never flying with Emirates ever again my life

My main complaint is lack of assistance at Dubai. I booked a return flight from Birmingham to Perth with assistance. Assistance was fine on my outward journey but terrible on the return. There was no one at Dubai to assist myself and two other travelers, who I did not know.

We had to walk to find someone, the reason assistance was booked is because I have a spinal condition and I am not able to stand for any length of time or walk very far . I eventually found where you congregated for assistance only to be told "follow me" yet another longish walk, I asked was I going to the business lounge and was informed yes, we had to walk everywhere until a point where I was asked to be wait again, I asked several times if I was being taken to the business lounge, each time I was told yes.

After an…

We booked Emirates flights from Bangalore to Paris and Amsterdam to Bangalore I travelling from Bangalore to Paris on 14*08-2022, when I collect my baggage, noticed that, it's fully broken and no more useful. Need your help to claim the new baggage before my return travel starts. Below are the details

Emirates Booking Reference: DQJNLJ Name. Gundappa AlADAHALLI Flying date. 14-08-2022 Return Date 3- Sep 2022

Request to change the seat that i already select before the departure,and the reason shared was the flight is fully booked and and this was operational on the system . I was not comfortable on the second seat . Please select a better seat on the next flight coming EK211.

On 2/8/2022 my son had a flight on Emirates to Amsterdam. 30 flight. When we got to the check in we were told that my son needed a Covid booster. 30 otherwise they will reflect it as a no show. We went and tried.

15 There was a lady who identified herself as Melanie Moodley who was very rude. She was abusive with us. The next day my son had his booster and when we contacted Emirates they said that the staff noted that my son was a no show.

I would like to speak to one of your consultants

This email is regarding my Ticket refund which I have booked through Emirates website. I have booked a ticket for August 2022 (17th to 27th) to India. I am an Indian student who is studying in a US University. Due to my classes being extended, I have to cancel the tickets.

However, I did not enable a refundable policy before. But now I would like to cancel. For that, I tried calling customer service a few times. The very first call said, I can cancel the ticket with 300$ charges. , Open ticket (200$ charges), refund to bank account (350$ + charges), Credit (350$).

And today, when I tried calling "One of the Supervisor spoke to me very rudely and he is not letting me speak as I am requesting him , but his tone is very rude and he denied to transfer the call to his above level, he was…

I had done a paid booking for seat 21K and got a confirmation in my printed ticket as well. But was refused my seat and instead I was allocated an uncomfortable seat 45G.

I booked round trip tickets in June 2021. from Seattle to another continet. My tickets were over $5000 today. Emirates called my return flight with no plan or date of when they fly again. i eneded up booking another flight with Qater arlines.

when it come to my refund emirates offered me less than $500. I used to like Emirates, after this experienece i will choose another airline in the future if possible. Customer service is not great either. Buyer be warned.

We took a flight from Barcelona to OR Tambo International on 17/07/2022 (ticket numbers: 1763984466518 & 1763984466519), arriving at OR Tambo @ 16:10 with a connecting flight with FlySafair from OR Tambo to Cape Town @ 18:05. Our luggage was still not on the carousel by 17:25; more than an hour later - so we had to leave our luggage behind in order to catch our flight to Cape Town.

It is now 48 hours later and despite contacting Emirates twice with promises that Emirates will contact us within 24 hours, NOTHING has happened!!!! WE NEED AN URGENT RESPONSE FROM EMIRATES ON THE STATUS OF OUR LUGGAGE; FAILING WHICH I WILL INSTITUTE LEGAL PROCEEDINGS AGAINST EMIRATES!!!!

The desk staffs in New delhi forced my elderly parents to book double return tickets threatening to no allow them to board the flight , visa is valid and so is the return ticket. They were left unattended for hours.

my father was not given wheelchair which was organised ahead of time . Visa for Ireland is for 90days on arrival yet the staffs were rude and made my elderly parents cry .

I booked my emirates flight from delhi to dubai and dubai to paris. The food was not proper in the flight the vegetarian food was less in the flight they told us we can have non vegetarian food. The flight no.

Was EK515 and EK71 respectively. And i have booked a flight back from budapest to dubai and dubai to delhi. I have booked emirates but i had to come in fly dubai I don’t know the reason the emirates flight didn’t show up .

The flight i booked was EK2025 and i came in FZ1408. And the food problem was same in flight from dubai to delhi flight no. EK516. We wanted colddrink they said they are presently not serving cold drink. The staff on board was not cooperative.

We wanted vegetarian food, but the air hostess said she has only limited vegetarian food . She insisted on non-vegetarian food. And then we wanted cold drink, on board air staff said they are not serving cold drinks at that point.

I am writing to you regarding flight EK772. My booking reference for this flight was [ER 4ZP2]. This flight was scheduled to depart from DUBAI to CAPE TOWN with a two hour WAITING PERIOD. Emirarres keep on changing my departure time and now i need to spent a18hrs at the airport.

I am 62 yrs and unable to pay for overstay and need urgnet assistance to pay for this unnessary costst. The judgment of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation for delay as set out in the Sturgeon case.

As such, I am seeking compensation under EC Regulation 261/2004 for this delayed flight. I am seeking compensation of [select from€600, as my flight was changed to a 18hrs delay, and cost me to stay in a hotel and all other expenses due to the…

As a senior citizen having having had a hip replacement I am ow stranded in South Africa Emirates being wait listed for over two weeks to return home even with an open business class ticket. No compassion or empathy for customers.

To whom it may concern,

I would like to raise my concern regarding your services with pet traveling. I have been waiting to ship my dog for 1 month now and as we know it is based on chargeable weight. My dog being a small poodle, weights 3.1 KGS and now that I was about to book her flight, chargeable weight is 250KGS because of peak season? I find it unacceptable to change such rules so quickly knowing I have spent so much money on the veterinary side for the hotel rabies, vaccines, crate, certificate and check ups. Who will reimburse me all of that if she can't fly?

I am extremely disappointed by this service as I use emirates often I am not used to this.

I do hope that this issue can be resolved as I am expecting her to fly this month as her paper work just got in today. I have been…

Dear Emirates during my Dusseldorf to Dubai Flight EK0056 Kon 25.05.2022 I had to remain without Main meal because most of meals served was beef and being Hindu I cannot eat beef. One of your crew member who was serving Row No 77 was not knowing that Hindus do not eat beef. She was rather convincing me to take beef. I think for an Airline of your repute, it is not a common thing that your guests are not served food of their belief. Kindly look into the matter so as to avoid happening of same to any Hindu passenger in future.

Best Regards.

On April/27/22 I received an email from Emirates with the Subject: “Important changes to your Emirates flight” telling me that flight EK0762 would arrive 14 minutes early. 5 hours, there will be a stopover in Durban, and the flight time will therefore be extended by about 3 hours.

Since this extremely important e-mail was only sent with the subject "Your itinerary - LF3PF2" but without the note "Important changes to your Emirates flight", I did not register the urgency of this message. , I only opened this email by a happy coincidence.

The fact that Emirates makes a stopover that is outside the planned flight route and thus increases the already long flight time by approx. 40% is hard to accept. This also falsifies competition because I would have refrained from booking with Emirates if…

My check in bag has being missing since 5th of may 2022. All my effort to talk to the Lagos office has proved negative. After filling a form , no message till now from Emirate on my bag

We booked and paid for twin seats at an extra £44 per seat for two people on a four legged journey. On querying why I couldn’t see these seats when checking my booking I rang Emirates and was told the seats had expired I was given 4 credits of which I couldn’t access till after the journeys I have tried since and now have been told I was given a similar seat therefore no credit is due. But we’ve had acknowledgment of credit notes!

Who can I get some help from? Speaking to the Emirates office they can only reply to their written info and no one can assist!

We had a dreadful experience and it looks very likely that Emirates have stolen what is to them a petty sum of £44 for six seats. I have copies of the credit notes and the original bookings but not sure if you’re able to help.

Hope you…

flight EK414 from Dubai to Sydney on 30 march 2022 arrived late and could not land in Sydney duevti curfew. Flight was diverted to Melbourne and passengers left without hotel or at least food for more than 12 hours. It happened before with Emirates and still they decided to leave to Sydney.

I had to pay from my own money to get my mother to Sydney from Melbourne as Emirates kept saying we do not know when and no update. Really!!!! I am sure so many others people had the same issue on that flight.

1. I travelled from Islamabad to JFK on 26 March, 2022 ( Booking Reference N63KR6). 2. I checked in two pieces at Islamabad and collected them at JFK. I carried two pieces in the cabin. One carry-on and one backpack. 3.

I went through the security check at Dubai Airport during transit and then went through another security check at the departure lounge A21 prior to boarding the fight EK 201 to JFK. Both my hand carried items were thoroughly checked at the second security by the staff manually. 4.

I proceeded to board the flight. I was asked by two staff members at the entrance of aircraft to leave my hand carry behind as the flight is fully booked and there will be shortage of storage space in the aircraft.

I was asked to collect it along with the checked baggage from baggage claim area. I…

Emirates airlines today flight is not good service because flight delay departure and night flight going morning .mh flight no Ek 203..Really its so bad and disgusting..

Before the trip they kept changing the flights and during the trip they changed a flight in a way that we had to fly for 2 hours then 12 hours wait and then fly for another 2 hours even when alternative flights were available. The local office refused to help and then through chat we were able to change that flight.

During all this communication there was a constant threat that if you try to make any changes all your trips will be cancelled. The support UAN takes on average 35-45 minutes to pick a call if you are lucky. On our final leg of journey our Flight to Chicago was cancelled without any notice, we had to return from the airport and then when we arrived for the next flight we were told they couldn't find our tickets.

Staff had zero interest in solving the problem, just wanted to get…

I was supposed to leave for Peshawar from DFW airport on the 18 of Jan, but they canceled my ticket. I went to the airport and scheduled another flight for the 20 of Jan. I was all ready on that day when they emailed me that my ticket was canceled again.

I called multiple times, talked to a bunch of rude customer service people at the office, and talked to the supervisor who hung up the phone on me. In the end, they told me that I would have to pay an additional $300 for booking the flight on the next day, why do I have to pay for the airline's fault, if they messed up and

inconvenient me they should willing to take care of it for me, how are they expecting me to pay more money out of pocket. I paid for the ticket in Pakistan, they want to send the refund there when I am not there.…

oneoff ur staff member miss easter chekin supervisor miss behave with me abused me tore my boarding pass in to pcs because of this I missed my flight to phuket on 18-01-22 I chnge my flight and pay extra charges I I requeted to punish her and compensate me and refund my cash

After being an emirates skywards member for almost 5 years and maintaining platinum status my account went under review. During this time of my review all my status perks were stripped from me like I had done something wrong or fraudulent

The way the skywards staff and airport treated me was absolutely disappointing I could not get access to any lounge I could not upgrade my flights to first class and I was treated with utter ignorance as nobody knew the reason for the audit nor did they know how it could be rectified

According to the staff they said it will take up to 6 months

For a person who travels every week on emirates to recv this service is completely disappointing I will moving forward rather use other airlines

09th i traveld from Dubai to JFK,NY through EK 201 along with my special need son, in the flight we got very rude service from a cabin crew, unfortunately we did not get enough food which is very important for a long hour flight, cabin crews keep forcing us to eat the food which we dont eat & declined to serve our minimum choice, last about fifteen years i never used any other airlines beside Emirates, but this time i have a very poor experience & it was so unfortunate.

in our whole journey i observed most of the cabin crews were so much rude & discourtias with the economy class passengers , i am officially complaing about this issue, thanks

Hello , my name is Dr. On flight EK414 from Dubai to Sydney ,on 27/11 , an elderly gentleman seemed to suffer an acute medical event. I immediately went to his aid and i found him unresponsive , exhibiting shallow breathing pale , cold to touch and it was difficult to feel his pulse.

I tried to attend to him , get a medical history from his wife and examine him. The purser brought oxygen and after having attached the mask she asked me fo show my ID . I do not carry my ID with me on vacation , and i must say i have tended to several passengers in the past.

She had not asked the appropriate medical questions and wpuld not even permit me to get a complete medical history. She had a superficial understanding of the situation at best , didnt know how to measure blood pressure , did not…

This is Mohammed Hossain. I have been on flight EK 204 on August 20 New York to Dubai. My departure was 11:35 AM and they provide me lunch New York time 1:00. Then they provide breakfast 10 hours after. They did not provide dinner and I am a diabetic patient.

My blood sugar dropped, I called a flight attendant and one female flight attendant came and I explained to her my situation. She did not provide me with any help and instead sent a male attendant. They did not care what I said and provided no assistance.

After my flight I arrived to Bangladesh and felt very sick. I provided feedback to my flight but received no response so that is why I am making this complaint now. I am waiting for someone to take action for this or I will go to a New York court.

If you need to contact me please…

Hello I flew with your airline last night from iran to canada ,and all of document is complete for travel such as arrive can, ticket,visa , Vaccine certificate but Your employee did not allow me to fly because of IRCC letter. In the event that Immediate family members of Canadian citizens, persons registered under the Indian Act or permanent residents do not require written authorization from IRCC.

Who is responsible for my losses? In the event that your site does not require IRCC. com/ir/english/help/covid-19/travel-requirements-by-destination/ I missed my flight , Because of your employee's mistake ,And now they want to charge me for NO-Show. Please correct this process as soon as possible, Because this is against international law and the Canadian government , And as soon as possible,…

71 for seat but they give us an ordinary seat and split me and wife in two different seats by different numbers as I confirmed online first, as i was so tired I'vent keep arguing with crews and used the seat they gave us but i just think it may my last flight by this airline, over15 years thats long enough.

I feel super angry about this trip and for sure emirate air line would be out of my top ten . Flight 225 Aircraft: 388 Airline Confirmation: NVJK3J

I always fly Emirates but my last experience was horrible and no one helped. In flight service. I may have to look into Qatar Airways. i tried to submit a complaint on emirates website but website keeps crashing. Called 800 Number they said there is nothing they can do, i have to keep trying on the website.

If there is someone from Emirates reading this it would be nice to hear from you.

Hello, Emirates Team

Skywards Number (EK 442 503 666 )

please i was book the 3 ticker in 3rd June 2021, from Accra TO Mumbai. ( Before 6 Months ) i have to travel in 4th December with my family, ( Booking Reference PWJRJN ) on 2nd November i received the mail from emirates that flight is cancel from DXB to Mumbai , & now they don’t want to give me other date’s also, It’s a very bad & poor service from emirates. i was book the tickets before 6 month & still this kind of service without any information, could you explain

Please i hope your team will help me to solve this issue. I have to fly as per booking, it’s really emergency to reach me on this date

Regards Vishal Arekar

I'm Australian I called Emirates several times but couldn't communicate due to the heavy English accent. To buy a ticket, I also spent a lot of time calling and waiting for a reply for many hours. 60. When I finished buying the ticket it was already 5 am.

The next day I filled out the passport information form and saw that the ticket was Barbara Bruter and it should be according to Barbara Maria Bruter's passport. Agent asked me your name please and your name and he did not say according to passport.

00 for Emirates error, please about the cancellation of this payment and correct my ticket details no charge. Yours sincerely Barbara Bruter

I took a flight from beirut to Dubai on my way out when I arrived i forget my phone in the airplane i found out after 5 min and went back to take my phone they didn’t let me in they said( the gates are closed) so i need to go to the lost and found department I finished boarding and went to out to the lost and found to know that I can’t do anything until tHet clean the airplane i waited and

waited and without any process i went to the hotel after a long day and here when my journey started 3 days waited from them to clean the airplane for me to take the phone I kept going day and night to the airport to check my phone with no sign of when they will clean one time they till me that we cleaned and didn’t find any thing in few minutes they told me that we didn’t clean yet they were playing…

Emirates Airlines, I had the tickets to travel to India with my wife, starting on 10/19/2021 from Boston to attend a wedding on 10/24/2021 in Chennai, India. We filled up AIR SUVIDHA, but did not fill the Tamil Nadu E Pass Link.

We were in the Airport in Boston at 7:50 for the flight at 11:00 PM. We had difficulty in filling the details of TAMIL NADU E PASS LINK since the jpeg file was over one GB. My Complaint is that none of the other Airlines insist on details of TAMIL NADU E PASS LINK since it is not mandatory to enter Tamil Nadu as of OCT 19.

We were not able to get our tickets for 10/20/2021 as well. When I contacted Emirates (800)-777-3999 for refund, I was told it is NO SHOW, which is not true.