Emirates Airlines

Sir. I will came from bangladesh to dubi, dubi to riyadh on date 13/10/21 but i did not find my baggage so today i will call to riyadh airport thay says until we did received your carton EK167806 Ref. Ruhek33284 plz help me

Beware of unadvertised additional hidden fees. When I made the original reservation, it was showing as almost $510. When the Mastercard charges went thru ,there were additional charges of almost $80. They turned out to be VAT and " carrier additional charges"

I suppose to travel from Colombo to Jeddah via Dubai on 2nd October by EK651 but when I reached Airport they told there is no flight today it has been cancelled. I was totally new for Srilanka and its very hard to manage.

However we informed our travel agent then he organised everything but he charged from me 15000 INR. This is pure Emirates airline mistakes. Kindly let me know how can I get this money from Emirates.

URGENT:-Booking Reference:-LKZF26 I had booked confirmed business class 2 tickets from Islamabad to Houston on 17th September. But for the last 3 weeks, my seats were cancelled about 5 times (Booking Reference No. LKZF26. -Arrived in Dubai on 10th September and was told that seats will be confirmed later.

We are staying in Pullman Hotel for the last one week and calling daily the Emirates Customer Service and were told that it is on the waitlist and priority list and will receive an email of confirmation. -My green card limit is going to expire and we have to reach in time, -I have booked my tickets for connecting flights to San Antonio by united airlines I will appreciate if our seats(my and

my wife) are confirmed for Houston on the 17th and if I miss this flight I will have a huge…

PLEASE CAN YOU CHECK WHY THERE IS NO SOUTH AFRICA ON HIGH STREET FOR DELIVERY WHEN YOU BUY SOMETHING

Hi, This is Mohammad Reza Dad and my flight number is EK216 16AUG & FZ1929 17AUG FROM USA TO IRAN. My wife and I had 6 baggage's that unfortunately from one of them took my wife personal stuff that were 9 items gold and diamond, and we can't believe this happen about Emirates fly because we have been your passenger for long time.

Wednesday I required from Iranian airport police officers for check all of the cameras at airport in front of my eyes and they did, but nothing happend in Iran airport so I require from you to search and figure out what happened for my wife's jewelry because my wife in a deep shock.

Thank you for understanding me and wait for your respond

I had bought return air tickets (Mumbai- Dubai- Manchester) of Emirates airlines through clear trip in Feb 2020.(I have attached my ticket for your reference). Due to covid, Emirates airline has cancelled the flights in March 2020 and converted my tickets to ‘open tickets’. I requested clear trip to refund my full ticket fare.(Rs 52483/-) on 02.04.21 and Emirates has paid Rs 46283/- to clear trip on 22.06.21.

The policy of clear trip is to refund full fare when flight is cancelled by airlines and accordingly clear trip has refunded Rs 46483/- to me .Clear trip has confirmed by email (attached for your reference) that the difference of Rs 6000/- has been deducted by airline.

Your airline policy is to refund full ticket value when the flight is cancelled by airline due to covid;hence I am…

Kindly please advise why My Lab UPL lab South Africa is not on.the vendor list for covid testing yet Atter lab a non accredited lab with no pathologists is on Here HPCSA rules are clear people can choose their lab however ISO accreditation may be required Please email me feedback

Hi sir my member ship number Ek659630974 my miles not show me just boing tishat show miles 5000 not sending my membership card way please response me iscing

Dear Emirates my flight got canceled on 14th April from Chicago due to covid situation. I raised a request to keep my booing open status as well as updated customer care to hold my booking not to cancel as soon as they available.

Now I got a mail my booing status is canceled and refunded which I never received? What kind of service you are running. You are forcing customer to book again the same ticket. Please do not cheat the customer at at least during covid situation

Business Class Upgrade

I lodged a complaint about 4 weeks ago however to date I have had no response,

Please advise why...……….. I would at least expect an email advising that the complaint has been received

We booked flight with Emirates Business Class from Gatwick London 23/12/19 arrive Perth WA 24/12/19 return flight 31/120 arrive Gatwick London 1/2/20 Business Class Flight EK16 23/12/19 to Dubai EK420 Dubai to Perth WA Perth to Dubai 31/1/20 EK421 Dubai to Gatwick LondonEK15 Return flight Perth to Dubai my seat 12D would not work engineer came on board got it to work but it failed again before we left Perth Moved to10D this seat was also faulty very slow also tray for meals would not work Had to move back to 12D for meals and

10D to rest Also wife was not woken for her meal (11HOUR FLIGHT) Also my meal was not up to the standard we have experienced in the past in fact the food on return trip was not in our view up to standard arrived back in London very tired and jet lagged for more than…

I was specailly selected for a flight upgrade DXB-DAR 04 Feb 2020... The email had all the "Bells and Whistles" to make it feel like I had won something special. The add said enjoy the Lounge experience and spa massage etc etc...

I have a 16 hour stop over in DXB and thought great I can go to the lounge and rest while waiting for my flight to DAR.. How wrong I was "Sorry Sir" the Online upgrade doesn't include lounge access you should have read the conditions ....

NOT A HAPPY PERSON .... I would suggest the T&C of the Upgrade should be spelled out more clearly and that the ticket should read Business Class "Restricted" .... I am, as always with Emirates disappointed with the service ...

I feel that I have purchased the Upgrade under False…

I was trying and trying and trying but like no body is here

Dear Emirates Airlines o 17 october 2019 i was planing a trip to BALI VIA EMIRATES

we have signed a contract for 16 Pax and we informed them that we might not get this number as its a yoga retreat and sometime people change and cancel last time .. moving forward we reached 11 people which is a good number to go but unforntely ur airlines refused to give us the tickets and they want us to pay for 16 full fair tickets we couldn't do that trip because of course we didn't have money to pay you made loose all the down payment which is almost 5000$ just for emirates.

we lost our reputation to our client and also to emirates \ we are lost all the down payment for the hotels and activates in bail more than 3000 or 40000$ we canceled…

Greetings! This issue is regarding my misplaced baggage and PIR No. is BLREK42308

We, the family of 4, are Emirates Skywards members & fly by Emirates regularly. This issue relates to deficiency in Emirates services & Awful experience I had on 14-Nov 2019.

I was on a short visit to attend family/friend’s function & was travelling from Toronto to Bangalore from 14 - 23 Nov, 2019. I had taken a week off from work at Toronto and left on 14-Nov, 2019. On arrival @ Bangalore, I was shocked to note that both of my two checked-in baggage containing personal clothing & small gifts were missing. I made a complaint with Emirates counter @ B’lore airport for the missing baggage. I am only 22 yrs old and never had this kind of experience with me or anyone in my family.

Emirates staff filled a…

On 8 Oct I called the customer service number 886 2 77450420. I opted for the Chinese language option. Upon connected, a guy by the name of Lucas (Lee) answered the phone. As I was walking and talking at the same time, a gust of wind was blowing past me. Lucas impatiently said he cannot heard me. His attitude is terrible (and that is an understatement), at this point, it could all be a miscommunication but what happened next really took me by surprise.

I asked to speak to Lucas supervisor but Lucas refused to pass the phone to his supervisor and after repeating myself 3 times asking to speak to his supervisor, Lucas refused and told me he will NOT transfer me to his supervisor. I asked if i have the right to request to speak to his supervisor and Lucas response was "yes you have the right…

BAD SERTVICE BAD COMMUNICATIONS BAD WEDSITE

It has taken over a week to book our flights for next year to Perth W.A. for our sons Wedding

Despite help from RAO wour website keeps on failing

we could not book our seats website kept booking 1 on one plane then another seat on the next journey

RAO has just phoned at 3pm instead of the promised 2pm

He has told us we need to do this ourselves by phoning 0344 800 2777

This to us is poor service more like DIY than first class Service

We have lost our opportunity to book twin seats for the whole return flight

And it is all down to your faulty Website and pass the buck service

Sheila Scotland

One of the female members of staff based at Glasgow airport was down right rude to my father in law who is in a wheelchair. No respect whatsoever. Female late 40s black hair and glasses think her name was wendy. Should be sacked

My flight from JFK airport on the 10th June 2019 at 2300 hrs was delayed for 2 hours and thus arrived in Dubai airport on the 12th june 2019 at 2145 . I missed my connecting flight to Kuala Lumpur.

I was put on the next flight on the 13th June 2019 at 0310 . I arrived Kuala Lumpur on th 13th June 2019 at 1430. I would like a confirmation letter on your part so that I could claim my insurance Thank you.

Yours sincerely, Chow Heng Leng

Greetings,

Please help me get my refund,I have sent mail to you and have been to your offices in Lusaka and nothing has come through for two months.My EMD number is 1768215269681.

I wait to hear from you.

I just got off Athens to Dubai on business class. I was sitting on 10D

I COULD NOT OPERATE MY SEAT FUNCTIONS. For the first 45 min my legs were dangling and gravity pulled all the liquid and my feet swelled...I could barely walk.the next 30-45 min I stood on the flight waiting for the attendees to fixed it. by the time they found alternative seating, I still had not had a drink. then when I settled, got my meal I felt rushed. I could not lie down, saw my view in episodes....

I paid a premium over other airlines like Etihad and Qatar to fly Emirates and I for the first regret it. I am now with swollen feet, tired and with no sleep and dreading my 9 hour flight to cape town.

the staff tried, were wonderful but I could feel their frustration as I refused to take a middle seat. why should I…

On Sunday May 19, my husband and I travelled to Dubai from Brussels to catch a connecting flight home to Melbourne. We have both always used Emirates and as I am a Qantas club member, on the occasions I haven't travelled business, we are still able to gain access to the Business lounge.

On Sunday, due to some booking issue, my return flight was not noted as code share with Qantas and we were excluded from the lounge. When we checked in to the return journey in Brussels, we asked Emirates crew to confirm our lounge status and were assured of being able to gain entry.

On our return flight to Australia, after the flight from Brussels, we presented at the lounge, and were advised otherwise and were not allowed in. We asked the lounge attendant to check and she presented the issue to her…

Dear Sir/Madam,

My mother and I missed our connecting flight on return journey home from Dubai due to the gate change not being made aware of the gate change..

We were transferred to another flight and whilst on board I was informed by Emirates Cabin staff member that one of my suitcases did not make the plane but had been found and will arrive in London the next day and would be sent to my home.

On receiving the suitcase I noticed that the zip was broken and there was a gap where it had broken open. There were several items missing mostly gifts for family and friends I had purchased.

Please can you look into this and advise me on what the next steps are, I would like to be refunded the money I spent although the beautiful items are gone forever.

I look forward to hearing from you.…

I have written many emails to Mr Giorgio Gottardo of Customer Affairs providing him with information concerning my badly damaged Luggie Scooter on a trip from Heathrow to Male last 30 October on flight EK002. My most recent communication was sent on the 13 February wherby I provided him with requested information which I had previously sent last November.

This time I requested that he confirm receipt but once again I have heard nothing presumably because he has not received it yet once again. What more can I do! com". Is there a different email address I should be sending my emails to? 81 or US$1097.

I have already sent the invoice and the covering emails from Luggie confirming this amount of damage and confirmation that I have actually paid this sum. I would like to hear from someone…

Hi the reason for my complaint is that I booked return flights to phucket I booked and paid for the flights online after booking I looked at the itinenary the next morning and realized that I had booked the wrong return date. It was a simple mistake instead of the 10th of April I had some how booked the 10th of may how this could have happened I do not understand (It may have happened while I was browsing your site looking for the best flight times)never the less I telephoned customer services when I realized the mistake.

Only to be told that it would cost me a total of £260 to change the date. With that in mind I would ask if you would consider the return of that charge or part of. We are skywards members and enjoy our experience with Emirates and will continue to do so.

luggage damaged. file reference : KULEK10277/01Dec16/1358GMT

I was passenger in this flight EK343/01 dec/EK73/01 dec travel from KUL/DXB/CDG

I had called many time to Emirate to claim for this damages but it seems that too difficult to get my luggage repaired. the damages is the torn of pocket of the luggage.

There was a complete breakdown in communication at Dusseldorf when we left the plane and were bussed into the terminal. There was no information for us in the terminal building, we eventually discovered that there was an Emirates office which by then had an enormous queue snaking across the main concourse.

As business class passinger,s we were not told that there was a business lounge which would have been very useful. My wife is diabetic and needs a wheelchair to travel more than 50 yards. We spent 22 40 Euro on coffee and a snack to keep my wife,s blood sugar level satisfactory.

When we eventually got to your airlines desk the staff were very helpful and organised things for us. I wish to claim a refund on the money spent unnecessarily at the airport and would suggest you need to…

EK 283357314.. as mostly an Economy travel passenger... using Emirates above other airlines as they seemed to make even Economy passengers feel special. While the staff service remains excellent, it has been noticed that any extra comfort items have been slowly removed from the Economy class passenger experience... eg.

the hot towels have been removed (first the before flight towels and now all towels have been taken away) , wine service now has limited selection - red or white - no longer in individual bottles, no chocolate with the meal tray and no possibility of receiving an extra cushion or travel sock pack, even if available.

While these may be small issues, they are noticed and missed, and the airticket price has not seemingly been reduced in accordance.

Dear Sir, I have recently purchased seat choices by telephone. I specifically stated that I needed a window seat and an aisle seat. Imagine my shock when my elderly partner was given a centre seat. When I spoke to the lady sat in the aisle seat she informed me that she did not pay for her seat choice and asked for it when at the booking in desk.

My poor elderly partner was embarrassed every time he had to disturb the lady in the aisle seat. He suffers with prostrate problem, and chronic arthritis which is why we decided to pay for our choice of seats. This was not a good situation as the other passenger was asleep a lot of the time.

My partner also has chronic arthritis and need to be mobile to relieve the situation. The second flight we were misinformed about the size of the twin seats,…

Our traveling group of 4 is flying from Cape Town International (SA) to Dubai on EK 773 on the 21/9/2018, arr 00:35 and departing on EK143 to Madrid on 22/9/2018, dep 14:30 Our layover is more than 8 hours. Three of the passengers were booked into a hotel with Dubai Connect, but the 4th passenger, my mom - a 75 old pensioner has not been booked into a hotel.

I find this bizarre, as she paid exactly the same price for her ticket, if not more. My hotel booking ref no is GLHZ12. I spoke online and per telephone to many different consultants, but no one could give me advise on how to go about getting my mom booked with Dubai Connect, or allowing her to share a room with me or even to tell me what she should pay in to get a hotel room.

(visa fees and booking a room) This has been the most…

I booked a flight with emirates airline for my self and family on 23rd July 2018 from Birmingham to Dubai then to Pakistan flight EK 0040 because of my medical condition I had booked a wheelchair going from Birmingham the staff were helpful. when we got back on the 6th September 2018 flight EK0039 from Dubai there was no wheelchair waiting for me so I walked from the ramp to were the wheelchair team was standing at this point I was in Lots of pain in my legs and

back then I was told by a female member of the wheelchair team who was half cast she had glasses on she told me that I had to wait 15 to 20 minutes if I wanted to travel on the buggy or one of my family member can push me using a wheelchair my girls who are both 9 years old and my wife had to push me all the way to customs and to…

I have been chasing a claim with Emirates through Resolver. Emirates have agreed to pay out the compensation but I have not heard anything since. Resolver are unable to help me any more and suggest I contact you direct. You can find my case at :

The requested documents were sent by you from your Resolver case file and as far as I can see they were delivered to Emirates. Emirates should be able to find your communications using your case file

Skywards membership 403930376 and 43947725 I phoned to establish air miles on these accounts and the day they were allocated we were told we had to have separate email address which we have never been advised . Please clarify as air miles have not been allocated through no fault of mine and I have just booked anther family trip with10 members flying with emirates

I have travelled in the past year with emirates , once to India and back and now twice in 6 months to China. Flight ek776 , I have had on all three occasions problem with my seat , for some reason it was not working , could not even adjust the seat, had to sit upright for 8'hrs.

Once is understood, but three times not good at all. I am thinking of changing my airlines and traveling with another and also informing my company people as they travel quiet often on emirates. Service was very poor, as they could not move me to another seat on all occasions because of the flights been full. Very disappointed client.

Your ground crew at Dubai airport, discriminated against my wife because of her colour and passport Ethiopian, your ground crew left my wife and 3 small children, that have British passports alone, distressed, afraid, and caused unnecessary suffering to them. Due to the flight delayed from Manchester by a long time my family missed their connection to Addis Ababa Ethiopia.

When my wife and family attended the Emirates deck in the airport she was told that all hotels where booked up, however other white people behind my wife and family where treated with manners and respect and given accommodation. Emirates have a duty of care in the eyes of the Law as the courier and service which they broke every rule in which they teach and preach.

I do not know if Tim Clarke knows what is going on…

I am contacting you on behalf of my wife Tran Thi Thao, travelling back to Vietnam from Manchester UK flight no EK 020 on the 7/01/2018 booking ref PF7D7S Thao missed her connection from Dubai to Ho Chi Minh a day late which caused her to miss her connection in Ho Chi Minh to Danang in Vietnam, she could not get a flight to Danang until the 10/01/2018, My wife had to purchase a new flight, also had to pay for a hotel in Ho Chi Minh to stay and

take taxi to and from the airport. Attached are the air tickets of the flight missed and the new ticket purchased. receipts for the hotel and taxis not given, this was a cheap hotel normally in Vietnam receipts are not given.

approximately $120, I would like…

20 flight as a family member was critically ill and was admired to Bankok airport. My flight from Dubai to Bankok was delayed for 5 hours due to some technical problem. We were offloaded from the schedule flight and asked to wait.

We were then ask to board another flight, I realized that my seat was faulty and would not recline. I asked if I could change the sear but was told that the flight was full. The head stewardess managed also assured me that she was filing a complaint.

I was very disappointed and feel that I should be refunded for this trip. Attached are the copies of my boarding passes.

I traveled from Dubai to Toronto. My bag was delayed and I got it after 5 days and in damaged condition. It was a new carlton bag purchased fron Carefour for $100, two days before flying. I filed and complain to either provide me the new bag of settle the claim of $100. Engy Fahmy of Emirates Customer affairs took weeks in answering and has not settled my claim sofar.

Mumtaz

I was disappointed as I paid for business class to Budapest from Melbourne on 23/9 flight EK405. The first part to Dubai was fine then we changed planes to a 777 from Singapore & I was seated at the seats right next to toilets & hostess area where meal preparation is located.

This happened on my return on the 8th October from Amsterdam. Changed planes at Dubai to Kuala Lumpur part of flight again on a 777 plane. It was late at night & economy passengers were bumping into me seated as they went to the back of the plane to their seats.

When my fellow passenger complained the male steward apologised & said the back door was closed due to lateness of flight. This was my first business class experience & I paid a lot of money for this experience & was disappointment with the experience.…

Re: Skywards Member Services

Dear Sir / Madam I have been an Emirates customer since 2006 and a Skywards Blue member since 2008 (Statement Attached). I have never been offered an upgrade. Over the years I have experienced the quality of service diminish as you cut costs, the offer of a drink at the beginning of the flight for Economy passengers, and now charging for seating at $15, $25, and $40, but not for silver membership or above. I am flying to the UK in December and paid cash and miles 19300 miles resulted in a derisory $150 discount on the tickets cost and yet choosing seats would cost $200 for 2 persons over the 4 flights.My question is simple, why bother with Skywards membership, and why bother continuing flying with Emirates. Other operators include Etihad and Qatar who fly the…

Today, 19/10/2016 I was flying from Dubai to Athens with EK 105. I was carrying a suitcase (14Kg), a briefcase (6.5Kg) and a case with my laptop (2Kg). Photo of the last two pieces attached. While checking in Emirates ground staff requested that I put my laptop in my suitcase because my hand baggage (briefcase+laptop) exceeded 7Kg. I complained to the supervisor but I was told that this is the rule.

There was actually one of Emirates staff with a scale checking the weight of the hand baggage. I have traveled everywhere in Europe and Asia with this briefcase and laptop and nobody ever told me that I could not hand carry these two pieces. To my surprise while on the plane I noticed that other passengers had much bigger and heavier hand baggage compared to mine.

Probably they were…

This is to report a very unpleasant experience occurred to me during my latest trip from Cape Town to Rome on flight EK 773 (Monday October 10th 2016 Cape town – Dubai) EK 095 (Tuesday October 11th Dubai - Rome) booking reference PMVEQ6.

On Monday October 10th I headed to the airport in Cape Town to board on my flight and I approached the Emirates check in desk with a large suitcase (to be checked in) and a small wheeled “pilot case” – that is my hand luggage.

As I lifted my suitcase on the scale, the weight shown on the display was about 26 kg – exceeding the 23 kg allowance by 3 kg. The Emirate assistant at the desk suggested that I transferred 3kg into my small pilot case which weighed approximately 8.5 -9 kg.

I refused, as I had no extra space in my pilot case, and decided to board…

Dear Sir/Ms.

To start with I have always had good services from Emirates and I enjoy your airline – viewing it as one of the best.

I was recently in the USA on a family/vacation trip when a serious issue arose and I needed to return back to Botswana. I had no problems rescheduling my flight(s) and all was good until I tried to check-in from Dubai to Johannesburg on the afternoon of the 5th. of Oct 2016. My ticket clearly stated that I was booked on the EK 238 departing at 20:15.

At check-in a section “4” a DXB the Lady behind the counter, without as must as a greeting” told me “you miss your flight and you will have to buy a new ticket”. I replied by showing her that there was 10 hours prior to the departure. She responded by tell me that I was booked on a morning flight and that she…

I Sumit Narang from ludhiana Punjab trvelled with 8 friends from delhi to Bangkok then by emirates flight to hongkong on that day hongkong elections were going on we were not able to get entry there and they told us to fly back to Bangkok by emirates we were having next destination confirmed tickets and they refused and immigration officer said to me that it’s the responsibility of emirates to get us back to Bangkok we clearly told airlines staff we don’t have much money and

we will not be pay this amount they said ok u no need to pay they bring us to Bangkok after that they send us in detention room forcefully and keep our passport and treat us like we are criminals and the staff was so rude and irresponsible and not listening anything even I am pure vegetation I didn’t eat anything for…

I was traveling from Beirut to Shanghai on 25 th August via flight no EK 954. I could not find my bag from the baggage belt. As was new in China so did not know anything about lost baggage.

Secondly I had to travel from Shanghai to Harbin on China Southern so without intimating anyone I came to Harbin. From Harbin I made several calls to Shanghai airport as well as Emirates airline office but got no response. My very important articles were in the list bag.

I'm attaching the necessary documents with this email. Please help me finding out my bag. Will be highly obliged. For information please use the following number or the same email.

was travelling from London to Kuwait via dubai on 20th September 2016 flight number EK004

and when o visited the boarding counter they said that my ticket is normal economy where I paid more to choose economy 549 pound and the normal economy was 372 pound

And they told me at the counter that all the economy disk are the same

I sudden about that especially I paid more than 178 pound to sear relax in a comfort seat as I did when I traveled to UK through brit is airways.

Await to hear you kindly find attached my ticket

Thank you

Elie issa

Mobile +965- 99790891

I recently had my wallet stolen at Sydney airport. Among other things there was a $250 Westfield gift voucher which I redeemed when my points were about to expire. I sent an email to the Emirates High Street asking them to cancel the card. Unfortunately this was done on a Saturday, as I had been in Adelaide and unable to retrieve the card number. The person who stole the card spent the $250 at various shops on the Sunday afternoon.

The police were informed. The only response I have received from Emirates was to the effect 'you didn't cancel it... and its not our problem'. This is hardly an example of an airline that prides it self on good customer relationship. The symbolic value of a courteous response from Emirates would have certainly softened the personal loss and the associated…

A return trip overseas has still not been credited to my Skywards. Reason, the arrangement of the name of your ticket is different from the Skywards. And yet I am the one who undertook the trip and my skyward number is referenced on my ticket.

A ticket agent at theit Addis Ababa Office who I contacted to claim my Skyward points refused to credit my Skyward account with the trip blaming the travel agent for wrongly arranging my name. I couldn't believe it.

Baskar recently went for holiday from Uk to Australia with Emirates. There was a delay in the check- in due to some technical issues with computer and was getting delayed for all passenger. I had one hand luggage of 7kg and three luggages for check-in with 66kg all together but two luggages had more than 20kg but less than 24kg each, but he forced me to take off 6kg from the baggage clearing the check- in though I explained had one hand luggage only but

had no courtesy on me. He strongly refused though it was getting delayed as a last passenger, instead said that I can pay for extra baggage cost 600 Australian dollar,which he thought was funny to me. Though I was early two and a half hours for check- in, I had to be the last one to clear after completing the online check- in which is not…

The worst experience ever with The Emirates useless and careless staff at Dubai airport desk connection flight. After long trip from Madrid to Dubai back to Bahrain. so there was enough time me to reach the gate and make it.

But it seemed that they had overbooked and wanted to refill their aircraft on other people cost.