Emirates Airlines

The worst experience ever with The Emirates useless and careless staff at Dubai airport desk connection flight. After long trip from Madrid to Dubai back to Bahrain. so there was enough time me to reach the gate and make it.

But it seemed that they had overbooked and wanted to refill their aircraft on other people cost.

kindly guide me what to do in this case and how can i apply for this refund. thanks My PNR:PLZJ62

My holiday was completely ruined due to all this,I had been saving for 2 years for this celebration..... Details are as follows...... QF8019 operated by Emirates to Dubai,then Dubai to Manchester uk........ I have always flownQantas/Emirates for the safety records and hopefully loyalty...... Cowburn.....

My flight from Birmingham Intl airport to Dubai was delayed by 7 hours,,,I missed my connecting flight to Sydney as well, I was given no food while waiting,,and eventually bussed by coach to Manchester airport,and finally left from there...... I'm claiming compensation which I'm entitled to of 600euros,plus another 400euros on other expenses incurred by me to reach my destination because of the failure of EMIRATES AIRLINES,,,

my flight number was...EK40. my ref number was......64FMRH my ticket number was..0000943265624 my flight ref was...........MTL WEJ.. I await your immediate response,,,(please note that my advisor MIKE MURPHY,will be handling this matter)

YOURS SINCERELY SARAH COLES>>>>>>>>>>>>>>>>

I was returning home from my recent holiday in Phuket Thailand to Birmingham England with a 4 hour stopover in Dubai on Sunday 07 07 2016 on flight EK379. While in Dubai I was made to wait 2 hours for my own wheelchair to be brought to me.

When my wheelchair did arrive I noticed that it wasn't in the plastic covering that is supposed to be used for such items and that the backrest upholstery on my wheelchair was scuffed and torn. I feel that if the plastic wrapping had been used for protection then there would not have been a problem.

I am a frequent flyer with emirates, traveling to Thailand 2 to 3 times per year, but this is the first time I have experienced any damage to my wheelchair. Peter Wagstaff

My flight was cancelled on 3rd of August. We was meant to leave at 10.15pm to dubai flight no EK006 and we had to fly next day i had done booking for hotels pick up which I didn't get any back Coz of flight cancelled so for this inconvience all I need is compensation for four of us booking reference is 3E6RSD

My flights has been cancell from Amman Jordan to Dallas TX and i been transfered to differant air lines which i dont like the flight art all bi side i have to stay one more night in jordan with no money my flight number is EK 904 3rd of Augusts when the close air port due to the accident i arrived Dallas at 11 oclack at night from Chiago which i have to wait onther 4 hours. i had very bad exprisnce. my name is weseem hamideh and my cell# is 469-235-7494 i need same body to call to and to do something about this like give me my money back so i could travel with you all next time,

Thank you

I traveled business class with my family from Bahrain to Melbourne, we were 5 passengers 2 Adults & 3 kids, I paid good money to travel my boys business class but I was shocked that the flight attendants treated my boys with disrespect !

For example they don't attend to there needs ! They don't even come with they ring them !! They should treat everyone equally dispit if there age! He has a seat in business class you should treat him like any other passenger in this class! Bad airline

I left Australia and was told max baggage allowance was 30 kgs but in actual fact the economy allowance is 45 kgs due to this i had to throw out 8 killos of stuff to suit this 30 kgs i have never had a problem with this airline as i always fly with emirates but this has made me very upset with this service.

Dear SirsWe noted with concern that Emirate has changed our flights from Istanbul (SAW yo Istanbul Ataturk. With this change we cannot use any more our connecting flight by Pegasus from Trabzon to Istanbul (SAW) and back. Therefore we have to by new tickets for me and my Girl friend, which means additional cost of 201 US$ due to we have to book now Turkish Airways. 16.

This means we have to stay in Dubai for 24 hrs. which is very unpleasant and for us not acceptable. 05 hrs. and not 24 hrs. Please note that we also have to change our connecting flights from Jakarta to Denpasar.

With changing your flights we are facing additional cost of 238 US$. Please be kind enough to inform how we could claim these additional costs by Emirates. Please note this request is for both tickets, Mrs. Nino…

I had jewelry missing in my bag. My flight was on 20th July from Riyadh to Dubai at 1pm and from Dubai to Peshawar at 3:15 am. Probe into this case before i take any legal action against you. If you need any assistance from my side let me provide you.

Dear Emirates team, On the first flight of our trip (flight number EK141, 30th June, from Dubai to Madrid) our main bag did not arrive with the same flight as us. We filed a complaint (PIR number: MADEK14045) via the lost luggage office of Madrid’s airport (please find the supporting documents attached).

The critical issue was that we travelled to Madrid for a wedding that took place the day after, on Friday 1st July in Aranjuez, a town close to Madrid, and all our clothes and accessorize for the wedding (dress, suit, shoes, etc.) were in the missing luggage. We kept calling the lost luggage office in Madrid during Thursday evening and Friday morning, and in all occasions they told us the bag was still missing and they did not know where it was or when we would get it back. Hence, we were…

With humble respect this is to inform you that I was traveling in your flight on 29/6/16 but I couldn't complete my journey because suddenly I suffered with stomach pain so after taking suggestions by Doctor my journey had got cancelled. In between these I forgot my luggage in your plane so after 5 hrs when I got some relief I remembered that I forgot my luggage.

So I went back at NAS baggage service at Kuwait airport to recover my luggage. Then I raised Property irregularity report. But I did not find luggage yet.. Scanned copy of Property irregularity report and air ticket And baggage claim card no.

Has attached for your reference. Please do the needful. As soon as possible.

I am a passenger （Rui Liu E11700744）of EK306 to Beijing today(4.05 departure).But the flight will be late at least for 5 hours!I booked another air ticket to another city of China and it is at 19.05(Beijing time).But I think I must be missing my next flight!They have to compensate for me.Also，No one tell us how long do we still wait,and they are in a bad attitude.

I am passenger of flight EK0333 Manila to Dubai, I found Worm on my food, please see the attached image. I reported to your crew his name is Joseph and they don't have any action to help this.

Dear Sir/Madam

Being a gold member of Emirates for over 10 years I have as a preferred option low fat meal in my status. When I was flying from Lagos to Dubai (economy) on Friday 19th June I was offered fish for lunch which I kindly refused requesting for chicken. An hour later when I asked what happened the head steward told me that there is no other meal and they cannot offer me anything else. Therefore, I was left without a meal almost the whole flight as later on was offered a snack. Emirates has been my preferred airline for the last 10 years due to high standard of service and unfortunately this incident made me change my mind. My emirates card number is 199866310 and was planning to book flights before 30 June as am close to be a platinum customer but no interest anymore.

Regards…

On the 19th March I was booked on EK 434 in Seat 46H Zone F Brisbane to Auckland. The flight attendant went through the cabin handing out arrival cards to be completed by passengers. I unfortunately made an error on my card and after sitting for about half an hour and no staff coming past my seat I got up and went and approached a Female Staff Member standing in Zone F (Slim build long straight blonde hair) and

explained that unfortunately I had made a mistake on my arrival card and was wondering if I could have another card to complete. To my shock the staff member gave me a very cold answer with no eye contact saying sorry we only have enough cards on board each flight for the number of people flying.

I then asked oh dear what do I do for a card and was told coldly you can get one at…

On May 30th 2016 as I was about to board the flight EK640 DXB to KBL, I encountered a problem while trying to get inside the business lounge with my family, I am an emirates gold member and I was flying in business class, and as a gold member I should be able to get myself and guest into the business lounge, but I was unable to do that because I was stopped before the entrance Into the business lounge at 7 AM by an Emirates Airlines employee, telling me I cannot get into the business lounge because they believed I was not a gold member, even though I had "gold" written on my boarding pass.

And aside from that, I have been waiting for my emirates gold member card since November 2015, and for that reason I was met with long forms which I had to fill just to get myself, my wife and 2 little…

m. 00 dollars. I will like to know how is going to pay me for all my losses because was not my fail was the airline emirates for not give a solution o put us in another ailine and for not tall us the true. com

I am just curious as to why there are quite a lot of complaints about your airline and the terrible staff you employee. I am not complaining but was looking at booking tickets with your airline and was trying to look around at what people thought/experiences with your services.

Dear all.

First of all i was really have very appreciate for Emirates air line and that's why I apply for job in this company because i hear alot which's good, so what happene with me today it's really show me the different att all, I apply online for the job online after few weeks they reply me to have interview in Lebanon in 28,5,2016 and actually am living in dubai am working there in big company so i come to the interview and i think like any interview you will talk you will discuss with the "HR" and then if you are good you will pass, but what happen with all the people today was very disappointed because we didn't come to Lebanon just to drop our cv for madam (MIRA KHORY) and after she will say look to the number if you don't see your number go home it was not elgent way to be…

I am writing behalf of my parent Mr and Mrs Jalil's journey experience with emirates flight no EK007 DUBAI TO LONDON which took place o the 6th of May 2016. My parents both are British citizenship and just returning to UK from Bangladesh to Dubai and then to London via emirates.

They both were booked for wheelchair service throughout their whole journey. when they depart London then they had wheelchair service in Dubai and Bangladesh. Unfortunately when they were returning on the 6th of may they only receive wheelchair service at Bangladesh airport only and they didn't get any wheelchair service in Dubai nor in London on their landing.

As my father is a heart patient and have had long surgeries, he cannot walk for long and due to this we have always book wheelchair service in both ways.…

Je me permets de vous contacter car j'avais pris 2 billets aller sur le vol EK 4/05/2016 n° Maurice-Dubaï. Un billet au nom de ma femme : SONIA DO RIO FOLHA et un à mon nom: MICHAEL OUZZAHI. Ce vol a été opéré par Emirates mais ji pourtant acheter mon billet avec air Mauritius.

Le vol qui aurait dû décoller à 21h45 a en fait décoller à 3h 15, ce qui fait donc 6 heures de retard sur un vol de plus de 5000km. Mon compagnon et moi n'avons pas été averti, et nous avons dû passer ses 6h d'attente à l'aéroport.

De plus, nous avions réserver un hotel à Dubaï qui incluait la du 4 Mai au soir, du coup nous avons payé nuit d'hôtel pour rien. Nous avions également un rendez-vous d'affaire le 05 Mai à 8h du matin que nous n'avons pas pu honorer à cause de ce retard.

Je souhaiterais savoir ce qu'il en…

I have shown below the most recent email I sent to your company which I hope is self explanatory and yet again have not had a reply, even an acknowledgement. It certainly reinforces my recent thoughts on your company's customer service.

Dear Mr Clark,

Please accept my apologies for having to contact you, but unfortunately I have become somewhat frustrated by a lack of communication from your company.

Basically, I went online to see what your company had available for a trip to Australia in September 2016 and noticed my air miles had expired, I telephoned your offices to find out what had happened and was advised to go online and write in explaining the problem, which I duly complied with. Not having had a reply to my message, I sent another referring to my earlier detailed explanation.…

I have booked with Emirates for the first time with the true belief that Emirates will provide me a hotel accommodation at dubai for my 12 hours plus halt or lay over at dubai airport for my next flight to Cochin. Today,After speaking to a customer service associate, I was been informed that my ticket is not meeting some criteria set for providing a hotel accommodation. As far as I know, Any other airline would and have provided me with hotel accommodation for layovers over 8 hours and since, my stay is from 1:00pm of 24th may 2016 till 3 am of 25th may 2016 covering a whole night. I believe that I am truly eligible.

I would appreciate if an associate can contact me with this regard if you consider yourself to be customer oriented and do really care.

Thank tou.

Regards

Joby Jacob…

I flew out to Colombo Via Dubai from the UK on the 21st of April 2016. I had ordered a wheel chair as i have 2 neuromas in my foot and have difficult walking. On the way out of Heathrow I was taken by wheel chair to outside the plane, picked up again outside aircraft in Dubai and same in Colombo.

On my return journey however, From Colombo to London, on the 28th of April, when I arrived in Dubai they ask me to walk to the end of the air bridge to the main terminal building where a buggy picked me and other passengers. Then whilst checking into the Colombo flight they dropped me again by check in and then I had to get in a lift and walk down and on to the aircraft.

I did say i was a wheel chair passenger but your staff kept saying that it wasn't far. Which it isn't if you are okay to walk.…

I was on flight 221 from Dubai to Dallas when I found my seat was taken from a woman and her daughter her daughter was over tow years old I asked her to move her daughter from my seat and she did and her daughter started crying very loud she needs the seat back so I went to complain to the assistant and she offered me a seat in the back in the middle which is I told her that I have a surgery in my back and

knee replacement and that's way I asked for this seat she told me that's what they have I'm very disappointed I drove from tulsa to Dallas so I can fly with emirates airline I thought you have the best service It was a mastic very rode staff I will wait to here from you to see what you going to say thank you

Got salmonella poisoning from your flight service food from DXB to MCO. Probably from the breakfast omelete which was warm instead of hot - croissants were cold - no hot towel - service level was way down compared to outbound flight MCO to DXB - been flying Emirates for tears.

Crew was uh understaffed also. 777 is too crowded for long haul flights - not enough lavatories. I'm seeing a dr for treatment. Expecting some consideration and/or compensation. I will not fly the Orlando Dubai route any longer

Flight Ek 927507 from Dubai to Rome on the 05/05/16, Reference case no. OHDFCOEK23052, Sky rewards no. EK 419 594 103. Due to unprofessional staff in Dubai online checked in counter, I arrived in Rome with one of my luggage missing.

I reported it to Emirates lounge agent, and I was told that I should have my bag as soon as possible. It took 4 days to delivered my bag that is with numerous phone calls, paper works ( custom clearance, passport copy) that needs to be filled in and send back.

I was also told that I need to be present in collecting my luggage which I did. I have waisted time, lost a day accommodation in Venice, spent money on essential ladies toiletries and new jacket because of unprofessional staff.

I want Emirates to compensate me all of the above mentioned expenses…

Bonjour,

Je me permets de vous contacter car j'avais pris 2 billets aller sur le vol EK 704 du 4/05/2016 n° Maurice-Dubaï. Un billet à mon nom: SONIA DO RIO FOLHA et un à celui de mon conjoint: MICHAEL OUZZAHI. Le vol qui aurait dû décoller à 21h45 a en fait décoller à 3h 15, ce qui fait donc 6 heures de retard sur un vol de plus de 5000km. Mon compagnon et moi n'avos pas été averti, et nous avons dû passer ses 6h d'attente à l'aéroport. De plus, nous avions réserver un hotel à Dubaï qui incluait la du 4 Mai au soir, du coup nous avons payé nuit d'hôtel pour rien. Nous avions également un rendez-vous d'affaire le 05 Mai à 8h du matin que nous n'avons pas pu honorer à cause de ce retard. Je souhaiterais savoir ce qu'il en est du dédommagement inhérent à ce retard? En effet, d'après…

Whilst dropping luggage at Dubai checked in counter, careless staff overlooked one of my luggage. Arrived in Rome with one of my luggage missing. I reported it to Enirates lounge agent, and he promised that I should have it as soon as possible.

It took 4 days for my bag to arrived. I have waisted time and accommodation because I was told that I need to be at the same hotel where I stayed to pick my bag. Because of unprofessional staff, I had to suffer the consequences.

I have been flying with Emirates for quite a while, I might have to think it twice. I want Emirates to reimburse the money that I spent on toiletries as well as lost accommodation.

To:

Emirates Airlines head,

Having a bad experience with one of the biggest airlines is unacceptable.

I had a flight from Cairo to Dubai with booking reference: on 10th of May, at 13:05hrs, the flight time was changed to 12:05hrs, one hour advance to the original time.

Emirates airlines failed to inform me with this matter, no calls, emails or messages, not even through the travel agency which is still insisting that my flight was at 13:05, for that Reason I have missed the flight back to Dubai.

Due to this incident, i have missed my important meetings and errands. This is definitely unprofessional from such Airlines as Emirates.

This case wasn't only for me as so many passengers were complaining the same complaint as mine at Emirates office in Cairo which was dealt with such an…

I was at the Mumbai airport at 4:10 pm. EK 803 9 May 1905 departure When my turn came to check in, I was told that the flight is overbooked you may not be able to travel on this flight. I working for Vancouver international Airport and Customer Service being my first priority would be to better phrase the statement and say Hello Sir we are Looking for Volunteers for not travel on this flight due to over booking and due to that we can offer a Round trip ticket to travel on the same route with a validity for full one year as an option. After great difficultly I realized that this is what he was offering me and he also mentioned that I have the right to say NO I need to fly on this flight.

I asked him what would be my next flight option he said Next flight out from Mumbai airport which is 10…

FFQ - EK 192189745 - Silver

I departed initially on 3rd May on flight EK 038 from Birmingham. Unfortunately this flight was delayed and by the time i arrived in Dubai my flt EK 398 was no longer taking passengers.

Given this i was changed to EK404 to Singapore. Upon arrival in Singapore at 2020 on 4th May ,i was to learn that my onward flight with Jetstar to Bali had been cancelled. Given my age of 67 and having completed an overnight flight. I asked your supervisor Ms Alison Duct in Singapore to make available a hotel room in order that i could sleep.

This was dismissed out of hand despite my frequent flyer status. I was simply directed to the Jetstar transfer desk. I arrived there only to be advised that my onward flight had been cancelled. No explanation was forthcoming and i along…

30hrs. 40hrs we did not get there until after 1400hrs. Apart from the significant delay and the inconvenience caused through waiting and tiredness we also missed out on a morning's sight seeing around Singapore which we had planned. We feel we should be compensated for this delay which was beyond our control and impacted on the start and enjoyment of our holiday.

We are planning to fly with Emirates to Australia in February 2017 but this experience has left us considering alternative flight arrangements. Hopefully you can reassure us with a favourable response that will change our minds.

Hi

I just flew from Dhaka to London via Dubai. During my flight EK585 (07.05.2016) while I was asleep I belive someone took my watch. I tried to speak to the staff but was advised to report it via email. My seat number was 43K it may have even be the case someone found it please advise what steps I can possibly take.

Regards Altab Hussain

Hi sir hope u fine sir i am book a ticket through web 27 april and pay to sialkot emirates office butt i have some problim and i did not go and i call coutomer care numbr karachi and i say plz my ticket forword to 7th may then coustomr care agent told me 4 thousands pkr charges may apply for this changes and

you pay this emiratas office or when u check in then you wil pay this amount today when i chek in i give 4 thousand on chek in desk but he said give me 8 thousand then i said i dnt have 8 thousand i have 4 thousands because when i call for changes she said u pay just 4 thousand when u chekin now i missd a flight so

plz help me thx my booking ref numbr is kut4xn thx

Hesitate by airport staffs. Not enough food.Bad care by air hostess.so next time I don't journey by fly Emirates

today 5 may 2016 at Tunis carthage international airpot by 10:00am the emirate staff on the check-in desk has been presented a very bad behavior in front all the passenger as i didnt keep my lagage as she want vertical position then she told that will not give me the boarding card its shame to face such Improfessionals staff and they push as to choose an others company

On 26th I fly from Pakistan. My mother is heart peasant, I even explain still fromore. Islamabad they gave us ssprats seats. Even tho original when I changed the seats forward date. I paid £140. When got UK Birmingham my suitcase was missing.

That arrived next day all damaged.

Yesterday, I flied via Emirates on flight no. EK 865 from Muscat to Dubai on 28 April, Seat no. 18K Zone F. The seat back rest was defective. They called maintenance staff to rectify it, but he couldn't and there was no other vacant seat available as informed by your air steward. I therefore encountered a very inconvenient and painful experience, particularly I suffer chronic back pain. UNFORTUNATELY, it was not the first time I suffered seat defectiveness. Accordingly, I submit this complaint expecting reasonable compensation for this repeated inconvenient experience.

Emirates Skywards no. EK-330186566

Dear Team,

We suffered inconvenience back to back on Emirates Flights (2 cases of delayed baggage/baggage not received during our stay) we faced on the below terms:

1 - in Bangkok, our luggage never arrived with our flight - Emirates confirmed to having misplaced it to come on another flight the next day, (it contained my baby's clothes, milk powder, baby food, baby diapers, which we had to purchase as a result in a new City) & the bag which came in was delivered to us only just in time for our Departure to Hong Kong the next day afternoon. This no doubt ruined our stay plans (we were staying at Courtyard Mariott in Bangkok - can provide a hotel receipt copy on request) and also we had to spend an amount of AED 569/- in the airport purchasing things which were in the baggage not…

Hello My flight number EK139 dubai to Prague on 28 April 2016 This is my first complain ever to EK Services as I am shoked till now....! My complain as follows : while I am boarding to the flight after a delay for one hour and I was really exhausted..

I face a strange accident by Mr. Mwgadra surve (this is how he told me his name) as the EK staff where checking my passport in a nervous attitude and I asked him what are you looking at he informed I am looking at your visa..

I told him I am holding a permanent residency to czeck Republic will give you he unexpectedly asked me and why you didn't give it to me I told him you didn't ask as any way my residency stamp at the passport showing that I am EU family member and holding a permanent residency he told me 99 % of passengers holding visas…

I traveled from Dubai to Oslo on 26 April 7:15 flight no EK159 from gate A2. I bought hair cream, shaving blades ,tofees and face cream, which I forgot in front of boarding region of gate A2. If you help me to find my lost things. I will be thankful.

Regards, Ijaz Ahmad mob 004794235903 or 0045 92255923

Flight to London KLIA Emirates seat45K 10.10 departure time to Dubai. Cannot recline stewardess informed 22nd of April. I took photos but the mobile up Loder don't work6

My husband and I traveled in EK235 from Dubai to Chicago on April 23 2016. It was 15hrs flight. We were served only 2 meals. No snacks. The last meal was served 6hrs before flight arrived to Chicago. Even though, it was mentioned in the menu card that a snack (pizza) will be served during flight but it was not.

I am diabetic and got sick because of not having enough food,

Refer Booking Number FUG2YN from Lagos - Delhi - Lagos, i booked for 23rd April mean time i got a mail to upgrade Lagos - Dubai sector by paying N 120,000/- which i wanted to surprise my wife who was traveling alone, i paid through Master Card which was later on rejected that the amount should be paid in USD. No where in mail is mentioned the amount to be paid in USD. It is a clear case of cheat and frauding a customer.

I want a refund of N 73,0004.94 Kobo plus N 5,000/- i spent to rebook the ticket. No where in mail is mentioned amount is payable is USD.

The harassment i suffered is beyond imagination Hope you will look into the matter.

I WILL NEVER FLY EMIRATES IN MY LIFE AGAIN

I was travelling with my parents both who are 78 years old from Birmingham to Dubai on 20th March 2016 on flight EK042. When we reached Dubai we were not given wheel chair for my father ( Mr Kanaiyalal Sheth)at the airport.

I booked two wheelchairs but only got one for my mother ( Mrs Prafula Sheth). The attendants at the airport were very rude they kept telling me only one wheelchair has been booked. 30pm the staff level was low. We were left waiting for good 40 mins near the drop off at the airport no staff around left scared and vulnerable.

Finally a man and cart drove and picked us up and took us to our gate. Returning back from from Dehli - India our connecting flight was again from Dubai on 7th April 2016 EK041. Again we encountered a problem at Dubai, we waited near the drop off…

I flew on the 20-04-2016 from dxb to Lhr, EK31 one crew named Emma was very rude to my dad surving him just a glass of juice! Please make these crew members learn some attiquette!

i contacted you on our return from a dubia msc cruise ,about our on line check in seats on the 13/4/16 the seats we booked where not the seats we got as your seat plan was not for the aircraft we flew on, which caused us soom problems, as indicated in my first email to you, i have accidently deleted my email and your reply, but you did say you would contact me within 30 days, so far i have heard nothing from you.

after flying with you a number of times i find it disconserting that you have not bothered to act on this matter . com