Emirates Airlines

Flight time changed by 3 hours, and operator. no warning, no advice, just a shrug of the shoulders. Really bad. Undid all the good feeling from the flight out. Thanks Emirates.

Hi There, I'm writing you for the third time that I was charged $600 in the airport that was very unfair. The original statement is attached. Since November I've been waiting for your response but I haven't heard anything yet. As I mentioned in the statement, all I want is the amount of $600 to be credited to my next trip to Iran. We have to make round trip (my daughter, sister and myself) to Tehran. If I don't receive your response before mount of May 2016, unfortunately, I have to do business with other airlines. In that case, I think Emirates Airline will lose much more that $600. I appreciate your consideration as soon as possible.

Subtopic Complaint Title Ms First Name Kianoush Last name Etemadi Emirates Skywards number - Email etema1@aol.com Country of residence United States Phone…

Dear Emirates

i just arrived from Malta to Larnaca with EK110, it is my first time traveling by Emirate and i was very excited as i had heard the best and that it is an unforgettable experience traveling with you. yes indeed it will be an unforgettable experience as it was my worse experience ever.

i would like to report the following and i am expecting a reply and a solution to this terrible experience.

i was sitting at 35K, the cabin crew were 2 males and a female, who were very loud and made a lot of noise. i even turned back a few times so as they can realize how loud they were. when the food was served i asked from the male crew member ( the blond one, sorry i dont know his name) for a beer, he looked at me with a very bad way and placed the beer can with an unappropriated way on…

I was travelling from Kuwait back to Manchester in which I had a wedding to attend but obviously did not make it as my flight was delayed a whole day late flight #EK 0200. I was quite upset as it was a wedding for very close member and I had emphasised to the supervisor and the head purser but was left quite upset as they said they couldn't do anything.

The date of travel was the April 1st,2016. '

I haVe booked Aaron flight with Emirates and have a 11 hr transit time I suffer from severe atirithis in my neck and back and have been told due to meeting only 2 of the 3 criteria they can provide me with a hotel even though I am a regular flyer and was given a hotel 3 years ago having met 2 criteries the stupid criterea is I did not pay enough money for my ticket

I travelled from New York to Seychelles on 3rd April 2014 (EK 204). The plane got delayed flying out of New York. I had checked in my 2 Pieces of luggage and had a backpack as hand-luggage. Due to the delay I miss my connecting flight to Seychelles (EK707).

I was put on the next flight to Seychelles (EK705). Due to the 15 hour stop over, I was provided with a hotel and had to exit the airport. I had purchased 2 litres of Whisky in New York Duty free and I informed the ground staff about it.

I wanted it to be kept sealed as it was at the airport for collection the next day. No one could assist me. Not even the Emirates ground staff. I ended up outside of the airport at left luggage with my two litres of whisky and was told I will have to check them in open taking my flight to Seychelles…

EK097 dubai to rome, sit no: 86A, one of your attendant make me feel shameful in public, he tell me that the bad smell is coming from me, reality is not from me, its came from sitting front of me, but he keep insisting. I feel discriminated and unprofessional treatment. This is not good for the company this attitude of attendant.

Mr and Mrs Sumner transferred to cruise ship P&0 Arcadia. Mr and Mrs Sumner wish to claim compensation for the flight delays. I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response, I intend to pursue my complaint further.

I have booked two return tkts for hyd-sf0-hyd for self and my wife dep 19/5/16 retun 6/9/16 vide booking ref GWZ7JF also paid the full amount on internet banking but I was unable to make seat booking and meal preference. req you to look into and do needful early. hanumantha rao a. Lakshmi kalpavalli

My son Rami Moursi (13 years old )and I went to dubai airport at 6:30 Am in march 30 /2016 (EK207) to check in to go back to our home country (USA) but they stopped us to go to the plane because my son has foot cast and they threatened us if I don't pay 3000 dollars for each ticket to upgrade them to first class we are not going back to New York and

I said I don't have that money to pay and I said its not my fualt how the emarits airline in JFK airport let us traveling to Dubai and they help us and supervisor was so rode and he insisted that I have to pay that money to update our tickets then I went to anger duty and the airport police to resolve that problem and

they came to that supervisor and he said they are not going until they upgrade Their tickets and some people speak to…

We have just returned from our 'Holiday of a lifetime' to New Zealand and Australia. Our outgoing flight was from Birmingham to Auckland via Dubai on flight reference EK038 Birmingham to Dubai on 10th February 2016 and EK406 from Dubai to Auckland on 11th February 2016.

Given the profile of our holiday we decided to travel Business Class on what was our first experience of Emirates. The flight from Birmingham to Dubai was fine as were both lounges. We then flew from Dubai to Auckland and had to land in Melbourne to, we presume, to refuel.

We were told that this would be for about 1 hour. We went to the lounge and heard nothing for two hours. At that stage an announcement was made that there was a delay and a further announcement would follow.

We made enquiries at the reception desk to…

First of all I am a member with Emirates. is 274 070 053. All the while I was waiting for a connecting flight everything was in order until I Teacher the Gate where I had to depat from Dubai to Rome.

On my itinery I had wheelchair assistance. I was travelling economy and the flightwas due to leave for Rome (Italy) 09:10 Terminal 3. Airline EK97. Airbus A380-800. When the wheel Chair assistant bought me to the Gate before getting through to the aircraft.

I went to the lady Worker and asked if I could go through after business class and Parents with Children went on. I was on my Walking Stick waiting to let her know that I have wheelchair assistant but she just ignored me and Waves me onand to stand behind the line.

So I was upset and went and sat down until everyone went on board as I…

Waiting at the shoot (bridge) to enter the aircraft in Algeria (EK758) on the 25Mar 2016 for 20 min before i was allowed to enter the aircraft, without any notification

2 second cases of my wife and myself damaged irreparably locks taken and the rings that house the locks cut. No letter from security or customs and the locks were international locks that could have been opened by security. Flight EK020 Manchester to Dubai and Flight EK 412 Dubai to Sydney, nothing stolen just two cases damaged costing £89each.

I haven photographs to prove and will send if required. Dr J V Gonsalves

Flight delay from Karachi 18th March 2016 EK 601 Karachi to Dubai onwards change over to Dubai to Birmingham no hotel provided 13 hrs on airport Karachi Pakistan. Need a compensation for delay treated unfairly/

I cant in 100 words.. can you forward me a e mail address please.. uk my surname in my e mail is a zero not a o.. in 0xley.. many thanks Anthony I have a complaint....

Sat in 53G as I flew home to Mcr from Dubai on Tue 22/3/16. The very short legged woman in front out her seat back which meant 'the largest screen' was so in my face as I was unable to focus on the screen.

She wasn't happy and very reluctantly put the seat up a little but only a little. Not as pleasant viewing for me as the journey could've been, made worse but various children occupying the bulkhead seats. The ICE wasn't an altogether pleasant viewing experience for me.

Not looking forward to flying to Dubai again if I have this to look forward to.

I've tried unsuccessfully to "unsubscribe" from your e-mails. I believe the inability to easily "unsubscribe" is a direct reflection on how unfriendly your organization is towards former customers.

PLEASE! Unsubscribe me from any future mailings of any kind from Emirates Airlines.

Mel Cozzens melc43@yahoo.com

3 weeks ago my mother-in-law booked return flights from Manchester to Dubai via telephone with Emirates. I'd checked the prices online beforehand but I was charged more for my trip and I am still trying to find out why? Its been suggested to me that it costs more to make a reservation via telephone.

If this is the case then why has my travelling companion paid the same as the online price plus a £10 admin fee which I also paid but with additional charges different to the online price? I did not personally speak to anyone at Emirates in order to confirm and agree the price before the amount was taken from my credit card.

I would have been happy to book my ticket online had I been aware of a difference in price. It should also be noted that Emirates have their own Price Match Guarantee…

I have contacted emireets ticket office over the phone addis abab, ethiopia wanting to extend my ticket, and I was informed I can chang it till April 16,2016 with the fee of $ 200. I agreed, and make the reservation and the fallowing day I went to the office to make the payment...

After they prosse me they change ther story and informed me I must pay $ 900 dollars in order to change the ticket, there explanation was my ticket will rich 6 month. My question is what did the first agent see I order to inform me I can change my ticket???

Pluse, think of my time to trouble my self out of busy day to go to the office. yet, the manager take my information promising will call me to let me know what they can do for me.

However till today I have not here'd from her.... For the curtacy of the…

Our tickets included hotel for the night. But unfortunately no visa granted by the authority and Emirates did not provide hotel accommodation within airport. I was astonished and felt very worried with my 2 small kids. Hotel was not subject to visaa but Emirates for unknown reason did not pay anything for us.

There wwas huge mental pressure we faced. Can I claim the hotel bill at least to Emirates? If so, further details will be provided. Expect positive response from Emirates. Thanks. Quayum

When we arrived at DXB we sought out the check in area and were directed to th e appropriate desks but was amazed to see that those that used the Emirates staff to get to the same desks were pushed to the front regardless of ither customers and not a word was said by the check in staff to say that they should wait their turn as other passengers were waiting.

5 hours for the food to be issued only for them to be told that they had run out of one of the choices. The attitude of the staff was deplorable and for the stewardess to ask the passenger next to me to help break the ice because I was not happy is very poor customer service.

My flight was 17/03/2016 Flight number EK019

We traveled to Delhi on 2.02.16. Four suitcases were given in to load on the plane. There was on stop at Dubai where we were also requested by the person checking the boarding pass at the airport that we should also put are two hand luggage in the plane cargo as there was less room in the cabin. We agreed to this and handed the two hand luggage to them. When we arrived in Delhi and looked for our luggage we found that one suitcase and one hand luggage were missing. All our clothes and medicines were in the missing baggage we spoke to your ground staff in Delhi but they were very unhelpful and told us they could not do anything an we would have to wait and come back again to the Delhi Airport.

We spent nearly 4 hours at Delhi airport looking for our lost luggage without any help from your…

Travelling with Emirates over a year ago our buggy was damaged on board. I reported this to the Emirates desk on my arrival. Back in the UK I went to follow-up with my insurers and suddenly Emirates had no record of my ever having reported the damage.

Next they claimed that the buggy had indeed been ''assessed'' and the damage was concluded to be wear and tear (buggy worked normally when we dropped it at the aeroplane door and didn't when we got it back). That 'assessment' rendered my insurance invalid although the airport also continued to claim the buggy was never presented at my final destination!?

So who then conducted this phantom assessment (which never took place)? Their story is bizarre but the bottom line is the private insurance I responsibly took out can't rely on a story of…

Dear Sir / Madam,

My name is Timo Reuss and I / we had the pleasure to fly 4 times with Emiartes during the last 3 weeks.

If I write "pleasure" I mean it in a good sense and not in a sacarstic way as 3 out of 4 flights were really enjoyable with both service and delicious food arrangements on the plane as well as in the relevant lounges

However, I also like to mentioned about our last flight experience which was far away from the our previous experiences and being in the hospitality industry myself I know that consistence is not only the most important but also the most difficult to achieve. Since it was our last flight it left rather a sour test in our minds.

The enjoyable flight were on Thursday 18 February from Ho Chi Minh City to Dubai and on 19 February from Dubai to Frankfurt.…

Emirate Airline is well respected but unfortunately my wife has a bad experience. " There is a fraud going on I like to know why it is not written on ticket that Emirate office is closed one hour before departure of a plane.

It seems that Airline wants to make extra bucks. I need some answers and wants to know why she has to pay extra money to come to USA/Raleigh Durham International Airport. She paid more than thousand dollar, why she has to pay more to return to America.

My telephone number is 252 430 7702, cell # is 919 931 9160. Her ticket number is BZYTFJ. Her name is SUSHILA UDESHI/MURLI her ticket number is 17677416675240. She is under doctor care and need medical attention. Thank You.

Well I started my journey on the 10th of March.. When booking in at Bangkok flight EK371 firstly wasn't informed of delay, then when reading flight info board it never up dated all night , but eventually we left nearly 3 hrs late, on arrival at Dubai, when running to try and

make my connection was told that I was not on this flight and would need to re- book no explanation given. So after another 6/7 hrs wait left Dubai on the flight of HELL flight no EK009 is a very appropriate name I would say, the reason for this name is a women passenger who completely went berserk and

was very aggressive and could have caused a disaster to be honest, I along with many other passenger did not eat as we were not able to and she caused so much stress among passengers and crew. 00 hrs after trying to…

35 was delayed. 05. I was told to go back to the Emirates customer services. I did not understand why because people were still boarding the flight. In light of the fact that i paid extra monies so that i wouldnt have a long stopover in dubai, i am now extremely angry.

I was offered nothing, no meal voucher, no shower facility and no explanation. I was put on a flight seven hours later through no fault of my own. Emirates flight EK 370. Therefore i think the extra monies i paid so i wouldnt have a long stopover should be refunded to me, along with an explanation and an apology.

I travelled from London Heathrow to Dubai on 9th March 2016 in EK0004 and from Dubai to Sri Lanka in EK0654, on 10th March 2016. During my journey I lost one of my two bags and was in great stress as I had an important document to be delivered in Sri Lanka. I trust that Emirates is one of the finest airlines in the world and I am unable to come out of this stress though I was promised that the luggage will be handed over to me on 11th March 2016.

I am not claiming for anything but would like to mention that I am returning from Melbourne - Tullamarine in EK0409 on 28th March to Dubai and again the same date from Dubai to London Heathrow in EK0003. I kindly request you to make my journey relaxed and comfortable by upgrading my travel. Hopefully I receive my baggage without further delays.

I started my journey from Landon Gatwick airport on 7th of March in Emirates. Got off in Dubai with transit 96 hours visa.

My next flight was on 10th of March at 2:45 AM, to Kochin airport.

I've reached at the airport exactly 1 hour before my flight. However, the Emirates staff didn't allow me to travel in the schedule flight and asked me to rebook my flight which cost addition £200.00.

I've explained them in a very polite way about the reason why I was not able to reach at the airport more than 1 hour before. As you probably heard, it was raining torrentially in Abudhabi and Dubai that caused huge traffic.

But, the staff's response were not at all friendly, I would say they were really rude.

It has cost me a very high expense for taxi and hotel rent. Moreover, it spoiled my holiday…

Purchased Emirates Business Class ticket in December 2015 for travel in March 2016 on the DFW-MAA route. Purchased through their website. Paid a premium for the Business Class travel on their Airbus A380 service from DFW. Shocked to know that we were put on a Boeing 777 aircraft.

There is a HUGE Disparity between the A380 & the Boeing 777 Business Class seat. At the time of booking we were sold the Business Class ticket on the Airbus A380. We even preselected the seat that we wanted to be in.

Emirates may have the right to change their aircraft but don't have the right to mislead their passengers. Emirates should have informed all the affected Passengers officially through proper correspondence and given the choice to the affected Passengers to either accept this change or be given the…

number q656168

I traveled on Feb 27 2016 by flight EK 219 from Dubai to Orlando. I was seating in seat 21D. V nor the light was working. I request the attendant to fix it. They tried there level best to fix it but could not.

They apologize to me for inconvenience. I could not read or watch TV during the whole flight time, and really got bored. I am a regular traveler and frequent flyer member. I requested to file a report with customer service about the flight attendant, and they told me they will send this report of inconveniences to your appropriate office.

I dont know how many times i must sent letter and email for you ?! Why not paying my mony , already i said you gave not payid my mony for 4 ticket economy , i said not used those tickets , i gave all refrence my tickets , but you not attention !?

I dont know , with who must speaken !? Why every time maken problem for me !? Please teransfer maken my mony . Tankyou Tel : 0031685370252 Jamshid yousefy

i fly on march 1st. but coming from DUBAI to LAX on march 1st she came to me and asking that did you put HINDU VEGETERIAN FOOD? and she said oh you put wrong you have to put ASIAN VEGETERIAN. AND I SAID OK.

she told me that if you put HINDU VEGETERIAN means FISH and CHICKEN. she is short girl. i wish i have her name. I have never touch CHICKEN in my life. because i ttink she played game. they didnt even ask me about breakfast.

i was very thirsty all way but i didnt even ask for water. because i was so sad. my flight was EK215 01 MARCH. but i dont know why she had to play like that. she only came for 10 minutes to do that and she left.

never see her again .

EK019 18 Feb 2016 Depart DUBAI 14.40 ----- MANCHESTER 18.45

While on flight seated in SEAT 38B as a single female the gentleman requested a large amount of vodka at least 14. ( After that I lost count)He was clearly drunk and the fortunate part went into a drunken sleep .I did make the stewardess aware and they said that they too were aware of the gentleman!! Despite giving him triple vodkas!! While he was not verbally offensive sitting with a blanket over his head belching and often clutching his stomach and groaning I found myself on edge very nervous and unable to relax at all. The stewardess did say that she would log the concern(please check and confirm) The flight which was purchased as a present could have been relaxing but at no point did I feel able to sleep or not sit hanging…

Dear Manager, RE: Discrimination

1. I am a Malaysian with PR staying in Brisbane, Australia. I often fly with Emirate air lines. Last year on 30-11-2015, I flew from Brisbane to Auckland New Zealand and returned to Brisbane on 03-12-2015 by flight No. EK435. In the air port I was badly discriminated. 2. I wrote to your offices in Auckland to complaint about this matter, and asked for a reasonable compensation, but receive no REPLY from them. 3. I am forced to write to you seeking for justice, Should I do not get a good settlement from you, I will put the complain to the New Zealand Government, Besides, I will also write an article to publish in the newspaper in New Zealand as well as in Australia. 4. As I could not get /have your email address, therefore I have written to…

Me and my family three people we travel together from BKK to Dubai in the date of 18/2/1016. We arrived at the airport at 9:00pm for checking after checking they give us the boarding pass the we have to wait to the boarding screen to tell us which gate do we go on, we wait up to 11:30 pm then the stuff came and tell us that the FLT has been delayed but they wasn’t any information up to 3:00 am then they come and take us to lounge because all hotels rooms are full.

The problem is my father come from the operation kidney transplant and I my self was donor my father was getting better after the hospital give us a discharge they tell us he must get rest very well but he couldn’t get that rest because of the torture him me and my mother and making him sleep on the floor for five hours and he…

I wrote an email enquiring about my miles update and todate I have had no response. I traveled from Zimbamwe on the 1st November to Logan Airport USA. Unfortunately could not fly back on 28th January due to health reasons. I want my mikes to be updated please. My skyward number is 465529665.

I pray I will get a response.

this flight EK309 ,date 25 FEB 2016. D05 counter woman attitude is very bad . I am going to take flight not going to jail . Why I must see that bad attitude service face . She can give me suggestion how to get rid of over weight luggage and explain to me to instead of shouting and look down me .

Hi, on my flight from Birmimgham to Dubai on 17th Feb I had no meal. I was told the chicken 'ran out' and would I like lamb. I don't eat lamb so asked if there was any alternatives. In the end I was bought a salad which I wouldn't describe as a meal at all. I have anxiety and this set me off and I get worried about being dizzy and fainting. Please let me know your thoughts on this as for the price of the plane ticket I really would expect a meal.

Thanks in advance.

Rebecca Lloyd

My wife and I were due to fly back to Gatwick UK. Our Flights and Seats were booked. At Bangalore we were told if we took a later flight Emirates would offer us a free return flight to India during 2016.

We said we were not interested as we had our plans fixed. But when we arrived at Duboi for our flight to Gatwick, we were told we would have to take the later flight because our flight was over booked.

So we had to wait at the airport for 7 hours. We now have to be compensated, for all the inconvenience caused.

We booked from London to Sydney and back from Bangalore India. At Bangalore we were told if we were prepared to take a later flight we would be offered a free flight back to India in 2016. We said we needed to be in London on the 30-02-2016. So we took our flight to Dubai, but when we got to Dubai we found our flight to London was over booked so we had to stay at Dubai Airport for 7 hours and were offered another flight to London. We did not get the seats we had paid for. We want to be compensated for the delay and loss of seats we paid for.

Thank you for an early reply.

I have already payed for extra luggage and they allowed me to take my hand luggage and a laptop bag. I thought I was allowed to take my hand luggage for free but I end up payed $192. I have attached both the receipt for your information.

I look forward to hearing from you.

I feel compelled to write this email with a growing sense of urgency and sheer frustration at what started out as a simple request for wheelchair assistance and has turned into a bureaucratic nightmare. Time is fast running out and we are still involved with to and fro correspondence that is never ending.

My complaint is about Emirates Airlines Customer Service Sales, please take note of the following info (2 Paragraphs) that we are referring to Emirates at Dubai, they also include information relevant to yourselves and the other content requires questions to be answered by yourselves, and is factually relevant for Emirates Dubai. cc to Info@Emirates (Please note I am asking for Head Office Dubai's help in resolving what has become a never ending round of information seeking by your…

My bag was delayed at MCO airport. Upon complained the staff told me that he knew about the misconception bag much earlier but instead looking for us we had to look for him. The bag was delayed but he filled up a damage bag form. He promised that the bag will arrive the next day but it was empty promises. I tried to call on 13, 14 and 15th Dec to Emirates number he gave me but sadly no answer and whatever time.

The bag was finally delivered but with no call to say the bag would arrive. They just left the bag at the reception and left. 2 days later someone call asking how would I rate their service which I find it ironic.

I told her that aren't you supposed to call before sending the bag.. She said not her job.

Her duty just to check how was their service. It was the biggest joke ever.…

I have payed for extra luggage and they allowed me to take my hand luggage and a laptop bag. I thought I was allowed to take my hand luggage for free but I need up payed $192 :00 I have attached both the receipt for your information. I look forward to hearing from you.

Eligibility

You must meet the following eligibility criteria to qualify for the ‘Dubai Connect’ offer:

Minimum connecting time for Economy Class passengers The connection time between inbound flight arrival into Dubai and the outbound flight departure from Dubai must be more than or equal to eight hours and less than or equal to 24 hours. The passenger must be booked on the best available connection, that being the one with the shortest transit time in Dubai, between the inbound flight into Dubai and the outbound flight from Dubai, to qualify for the ‘Dubai Connect’ offer.

I booked my flight for my family to go on holiday to Nepal, there was transit time of 13hrs 40 minute in Dubai until next flight. their website clearly says "equal to eight hours and less than or equal to 24 hours.…

Delayed baggage still not returned four days later message sent two days after return giving times for return sent 30 after return time and no time to get back , had to ring to explain we wanted to sign not anyone else never contacted back

i reached isb on 11 feb 2016. i have booked 6 bagg pcs out of 05 have received and 01 found missing tag no sk292116. we are four person my wife with my 02 childrens. we came to pakistan to attend the marrige cermony my wife all clothes are in that bag which is missing and gifts.

i went to emirates airline office for compensation of delay baggage delivery,and my damage but they have refused for the compensation,so kindly compansate for my mental torture awating for the baggage and delay delivery of baggae also we have to bought new clothes kindly check this matter and my compensation of delay.