Emirates Airlines

hi directeur in emirate airline i am jamshid yousefy , every day contact with your office in beirut , but nobody , not answerfor me . alredy i said several bij emirates air line why not returen mijn mony for ticket , now almost 5 jears past but you not payid my mony.i want complaint for you , 5 gears sent email and came in beirut for mony but you not payid my mony

I booked Cairo, Dubai and back to Cairo from the Emirates Airlines corporate office in Cairo AIRPORT OFFICE IN Egypt with one of your staff called Khaled, I asked for a window seat because my wife is very religious, he told me the window at the back of the plane and I agree and discovered after that it wasn't window and he cheated me of he doesn't know his job.

I'm very upset because I told him I can go for business for the getting window but he said no need. Flight number 924 on 10/2 I called him and it is mistake and forgive me which is not accepted in an airline like Emirates Airlines.

Flight emergency landing in turkey Causing 13 hrs delay

21 Wynford Road Acocks Green Birmingham B27 6JN

Mahbubur Rahman Rinia Mahbub Rhian Mahbub Iram Mahbub Ayan Mahbub Flight Booking Ref. EK/GJX672 Time 9.05pm

To whom it may concern We are a regular flyer with Emirate Airlines. I personally can't remember flying with any other airlines apart from Emirates Airlines. Unfortunately We ( me and family) experienced a very stressful situation when we flew back from Dhaka to Dubai on the 12/01/16. The flight was supposed to be 9.05pm but it was delay by over an hour hence it arrived in Dubai very late. We were supposed to meet up with our family in the airport who were on the same flight but we were instead rushed into a bus. In the process of coming down the plane stairs I injured my ankle. Then we were guided through the walking pathway with…

I have used Emirates Airlines for 2 years, last 12 months I have earned 35,470 tier miles. I am Silver and only 5,780 away from Gold status.

However, Emirates has consistently lost or delayed my checked bag. My last flight, 27 JAN 16 to 2 FEB 16, with them was an emergency trip from Kabul Afghanistan to Washington DC USA. Each way my bag got left behind at an airport.

I can understand if it is a short layover, but my layovers are 9 to 21 hours long. My flight before that, I went home in Dec (2015) for Christmas, delayed going to the US. Before that, 30 AUG 15, my first layover was in JFK NY, they left my bag there for 4 days, I had frozen food in the bag that melted and on top of that, an Emirates employee "inventoried my bag" and

decided to keep some of my things for himself. They seem…

This is a worst service from EMIRATES, above ticket we purchase online thru Credit card and cancelled ticket , requested for refund same day or next. Its been 4-5 months but still we did not received amount. When checked, we are not able to get any information both in India and Qatar.

Could you please tell us how much time it normally take to refund? Not 4-5 months i guess.

I travelled on EK0133 from Nairobi to Dubai on 31st January and EK0722 on 1st February 2016 respectively. Unfortunately on arrival yesterday 1st February 2016, in Moscow, I discovered that my suitcase was seriously damaged. I contacted the shop I bought it from here in Moscow, but the shop although accepted that I have a warranty for two years, declined to take responsibility since it was damaged on Emirates flight. Please advise. Telar Deng

My family and me use Emirates almost to fly back home Pakistan .my wife and my son going to Pakistan soon and definitely they use best flight Emirates. Kindly what Emirates could do for me the time I went through pain

Our daughter had a very bad car crash in New Zealand. We had to book flights and were only given a few hours to secure the flight. As she was worse than first thought and had broken her back we had to change to flights and fly earlier.

As this was the Christmas New Year period the flights were £2100 more expensive, we excepted we had to pay more for the flights but under the circumstances were very upset to have to pay £300 each to change the booking. Please can you look into this and explain why there is an excessive charge to change a flight.

We paid £600 just to change the flight one way. We have her medical notes as proof of accident please can we be reimbursed the extra charge as we are frequent fliers with emirates and have never had to complain before.

The booking was booked in my…

I have booked a flight from Larnaca to Athens for the 11th (Friday) until the 14th (Monday) of March and Emirates has changed my return date to the 15th Tuesday. As i CANNOT FLY any other dates than those i have booked (11th - 14th) .

I would like to keep my 11th of March from Larnaca to Athens flight BUT i want a refund for my return flight. I would appreciate an answer as soon as possible.

I have been a long standing customer of emirates airlines and along with me many of my friends were decided to forego emirates and choose other service providers due to various reasons like very poor customer service when we call in to book tickets, horrible ticket booking system which breaks most of the time, etc. We have been trying to book tickets through emirates.com and we are getting "Emirates is experiencing technical difficulties" error message consistently for several days.

We tried different computers, tablets, phones with different browsers like Internet Explorer 11, Chrome 47, Firefox 41 and still the issue persists. When we call the customer service, they are either hanging up or denying that the site was working. Looks like emirates don’t want business from us. I am writing…

I need to book flight ticket for Multi-City, in accordance to discount offer provided by HBL Pakistan. But I didnt see any discounted price in the booking. Tell me, how am I gonna avail this discount offer?

On the 18th January, I returned home( SA) via Emirates from Dubai. My sister and I had chosen the beef meal from the lunch menu. The rest of my family had chicken as their main meal. Both my sister and I returned home vomiting, had diarrhea, was nauseas and had a fever.

We had contacted food poisoning. I'm certain that it was the beef meal served by Emirates as my family ate the same food prior to our return trip and only my sister and I got sick.

Kindly I would like to complain about one of your colleague Daiana Viveros who works in Emirates corporate office and who sell tickets to people and cancelled at the last minute. I would highly appreciate if you could get me in touch with her manager regarding this situation.

Dear Emirates, i would like to inform you guys, i travel on 23rd Dec from Kuwait to Karachi by Emirates EK872 ( Airline Booking Reference- PXYV4W & Ticket # 176-1617288002 ) , i have 2 luggage, in 1 bag i have hover board ( Red Color ), i reached karachi & I have received only 1 luggage bag & the other bag is missing in which the hover board is there. i complained in the airport & they deliver my bag very next day on 24th Dec 2015 but in that bag my hover board is missing.

once i reached Emirates office Karachi they told me that my hover board is removed by Dubai security, & i have to contact there only with the attached TAG. please inform me now, how i can get my hover board ?

​My Kuwait Contact Details : 965-55083456 / 965-98007578. Thanks & Regards, MUSTAFA AHMED.

I flow out with my family from Heathrow to Dubai 3/12/2015 flight was very good. Stay couple of night in Dubai then flow out from Dubai to Dhaka Bangladesh flight attendants r so nasti rood they r service two dif rent standards Heath row to Dubai ...Dubai - Dhaka. On therapy bk even wars my kids was scream I had to wait for boarding pass 2 hours

M. from Amman to Bangalore via Dubai. I reached home, with my sleepy eyes after a tiring long journey I found out that not only my Check-in bag's lock was broken but the chain was also damaged. I have been travelling by flights since I was 6 or 7 years via domestic as well as international, but this kind of incident never has happened with me.

This experience has been very heart breaking as my bag is now use less for further travels. This bag was gifted by my dad and was very close to my heart. Please revert back with appropriate solution. Photos attached for reference for quick resolution.

Subject: Highly disappointed with Emirates at delhi airport and need a compensation to get back to dubai To who so ever it may concern

This is to bring to your notice that I ( Anjali Chadha) was flying from delhi to dubai on EK 513 on the 11th January 2016 at 12-20 pm. My pnr KRTZXW . I was allowed to board the flight with an expired dubai residency which expired on the 7th of January 2016 ( attaching the same). On arrival in dubai I was held back and harassed and deported back to delhi without having Emirates to help me get on to the next flight from dubai to delhi. Highly disappointed with both the staffs at the delhi and dubai airport with this negligence to treat an alone woman and a frequent flyer of Emirates. How can someone be issued a boarding card without a valid visa/ residency…

I had a booking on Sat Jan 8 Dubai-Kuwait on EK873 departing at 10:10 to make emergency quick visit to close friend whom his mother just passed away. I made online Checkin and got seat 23A and the boarding was thru gate B30.

My mistake I thought the gate is A23 and went there at about 9:40. I gave my boarding pass to the Emirates employee at the boarding counter and asked her if there is time to buy a coffee and come back.

After she verified the boarding pass she said you have 10 min. I bought my coffee and came back and while she was checking me in the system, she noticed name difference and only then she realized she was mistaken with her earlier confirmation to me and

good she noticed on her 2nd time or else I would have end up on flight to Seashells!!! She directed me to speak to…

I came to KL on a flight from a different airline and had a 13 hour wait until my Emirates flight ek343. Because of this I decided to book a hotel for those hours not realising that the hotel (sama sama express) is in the departure lounge and I would need to pass customs and check my luggage first.

I went to the Emirates desk and asked when I could possibly check in and I was told that if I wait until 6pm for the ek347 boarding to close they would be able to check my luggage so I can go to the hotel.

On the basis of this I did not cancel the hotel and now I have just been to check in my luggage and Emirates staff inform me that I can't check the luggage in and now it is too late to cancel the hotel!

Because of this mistake I lost the opportunity to cancel the hotel without financial…

I have been using Emirates for a long while now but I must admit I am very unhappy on this occasion. My wife found that my son’s passport had expired when she was leaving Pakistan and was at the airport. The check in staff would not let him travel. However, when my travel agent (Cloud 9) spoke to Emirates, they informed the travel agent that there was no reason why he could not travel. Emirates tried to call the check in staff at the airport but they did not respond.

Emirates informed us with the following data: “Passengers with a British passport with nationality of British Citizen shown on the bio-data page are allowed to enter with an expired passport." Person travel agent spoke to at Emirates: Ricardo. Reference provided: PLTIMS. Number provided: 0344 800 2777. Booking reference:…

I found the staff to be rude not all but most on my first flight out to Dubai I asked for a drink I asked for the second time the. it was 2 hours until I had to get up an ask again .

The flight was freezing uncomfortable the food was basic. Whilst in Bangkok airport at check in a member of your staff told me the flight was full and asked would I volunteer to wait till 1:00am it was 5pm when she asked when I said no she acted like it was my flaut and

made me feel uncomfortable, the way home the flight again was to cold even with 2 blankets over me. Again I asked a member of staff for a drink she turned away and pulled a face I never got the drink .

There was other staff that made up for her rudeness. I was realy looking forward to traveling with you safe to say I will avoid in the future…

I would like to inform you of the traumatic experience my wife and I had -- deportation from Bali Indonesia. We were booked on flight EK 764 to Dubai and Bali on Sunday, 3 January 2016. All went as planned until we landed in Bali. There, officials informed me that my passport was invalid. Since my passport only expires 7 February 2016 and our holiday was planed for 10 days, I was under the impression everything was in order. Our departure date from Bali was 14 January 2016. However, the authorities at the airport in Bali informed us that, according to Indonesian law, passports need to still be valid for at least another six months.

We were treated like criminals and three hours later, we were deported from Bali back to South Africa on the first available flight, (EK 399). I am extremely…

Mon bagage à été abîmé

Gentlemen,

RE.: Seat 8A on Flight EK 102 on the 3rd January 2015 MXP-DXB

I have got a seat in the second cabin of the plane, by far narrower than seats in the front cabin, wich I was asking for, window or aisle side. I do not understand why I have to pay the same price for something less, it sounds unfair. Regards,

Pietro Alessandro Motta EK 186769181

My référence is CDGEK26629/01JAN/0855GMT. Name:mohedeen. I would like to know when you are coming to vérifier it as I was told at the airport. My mobile is 0664904855. Looking forward to hear from you.

It is with great disappointment that i have to file this complaint. On the 23rd December 2015 i boarded Emirates Airlines from Durban King Shaka International Airport and was bound for Dubai. I was extremely excited as this was my first trip out of Africa.

I was placed right at the back of the aircraft in seat number 50F (Flight number EK776). These seats did not look like they fitted the aircraft as we had no leg room due to the seats in front of us being unaligned.

The seats also appeared to be very low and we could not push the seats back very far as we were right up against the toilet wall which was also uncomfortable as every time some flushed the toilet it vibrated on the wall behind us and was extremely loud. I also suffered from 3 knee seizures during the flight due to the…

I have bought the tickets numbers 176 2184961073 and 176 2184961074 in 23 January 2015. For some reason i could not travel and I went to EMIRATES office in Luanda Angola to cancel the ticket and have my money back. I was told that it would take 45 days to have my Money back which I considered to be a long time since no one in this office was able to show me a written prove or contract which states that passengers should wait for such a long time.

It was a kind of a verbal rule. To overcome this situation I was advised that i could leave the ticket open and travel when ever I could since the tickets were valid for one year. I could return to Emirates office in Luanda and they could reissue another ticket. In December 2015 I decided to travel to Dubai since my ticket was still valid. For my…

I would like to share a complaint about a bad experience on luggage with Emirates, first time I write to you but second time it happens. 2 years ago, I received my luggage with 1 wheel missing and 2 enormous impact on it.

I went to Emirates customer service and they fixed it. Last Monday, same thing happened. If the wheel is not missing, it is totally out of the luggage, I have pictures I can share. Frankly, I am not that difficult but if every-times I have to worry about my luggage, what kind of trip and experience is that?

I have no idea where or how it happens, but do note that I travel very often (PPS member on Singapore airlines) and it never happened on any other company. I wish you to improve your corporate policy and way of managing the luggage because customers care about…

To Emirates corporate complaint dept. I arrived at the check in at Bangkok 10.30 pm Tuesday 29.12 .15 to catch the 2.35 am EK149 departure Wednesday December 30 2015 to Dubai. Here I was given my two boarding cards BKK to Dubai AND Dubai to Manchester. PLEASE NOTE the time when I checked on the Manchester flight from Dubai which should not have not affected my seat. My first flight had been good I arrived in Dubai fine. After this is when the nightmare started. I arrived at the Dubai to Manchester gate 19 For flight EK17 at 6.50 am, boarding shut at 7am as stated on my boarding card. I did not stop anywhere as there was no time as I had to clear security and get to the gate before it closed.

When I got to gate check-in I gave my boarding pass to the lady who scanned my boarding card.…

I am a frequent flier on Emirates and my skyward membership number is EK 318 428 633. I am planning to travel for a return trip from Chicago to Islamabad. I am scheduled to fly out on 27th Dec and return on 12th January.

I made the booking for this flight last month (November) and prior to booking the flight I tried to find the smallest possible transit times. However, the only flight I could find was the one with a transit time of around 12 hours. It reaches Dubai at 19 10 on 28th December and flies out to Islamabad next morning at 06 45. I was very cautious about booking a flight with such a long transit time as I have a neck pain problem and cannot expect to stay at the airport for such a long time after a 15 hour flight. However, I called the Emirates office and was told by an…

I am writing to complain about the flight seating arrangement that was made for me and my daughter of 3years old. Knowing she's a minor her seating arrangement should have been booked next to me as it is clear she is traveling with me.

But that was not the case and the booking was not only not together it was in different row. Even when I asked to get the seat rearranged, not much was done. I have a transit flight tonight from Dubai to London Heathrow and I wanted to make sure that the seat arrangements for my daughter should be next to me.

I have been using Emirates flight for almost 10years and this was my worst experience on this flight.

Today was a sad day for me.... i was not expecting what has happened. i have regret all the advises i have done to all my friends recommending Emirates airlines. Today Emirates airlines STOLE the joy of my kids...i am traveling with Emirates airline to all countries and extensively for long and short trips, Africa, Asia... etc... you can see how many tickets i have bought in a short period.of time...am i going to travel with your air lines any more? I know I am a small no. in your big volume and may be i will not affect your operation and you will continue without hundreds like me or maybe thousands.... but i am still a Customer, what you have done for me today i wish will not happen to my enemy... cause my enemy kids need to play and and enjoy the Christmas with presents and gadgets.

My…

I booked on Emirates Airlines a one way flight from Cairo to Auckland and the layover is 10 hours, when i called the center I discovered that my husband is not eligible for a hotel stay through "Dubai Connect" because he has a Syrian nationality. Although he already has a resident visa in New Zealand.

This is DISCRIMINATION and breaking human legal rights. If i knew this before booking i wouldn't have booked on this airline. This should have been written or mentioned when I'm trying to book from the beginning, so I could not book on this airline from the beginning.

Good morning,

My name is jerry Davitt, I started my journey home to Ireland last Wednesday the 16th for Christmas. To say this was one of the worst experiences of my life is an understatement. I got to the airport at 6pm to start the journey home, after checking in on line the night before they could not find this on the system and also after taking up the option of an upgrade this also was not on the system. We proceeded to the gate only to wait there until 1am to be told to go home as the plane was broke down and With no conformation of when we were flying again. It cost me $200 in total for my taxi fares. I got home at 2am not knowing what was happening, I called Emirates help line and they said we could be flying at 1pm the next day but we're not sure but they would call me when they…

I would like to set a complaint about the Emirates Airlines team regarding the delay in my flight from Tampa to Dxb on 19th of December, 2015. m on 19th of December, 2015. m on 20th of December, 2015. This delay affected my work and the duties I have to submit.

All my plans were cancelled as well on that day. I am so upset for that. I am a regular customer with Emirates Airlines and this may affect my coming trips. I will not trust this airline as before! I know there are uncontrolled things which causes delay, but i will accept an hour of delay or two hours delay not seven.

On Board Injury due Bag fall of others durian takeoff: Ticket Number176 219 2798208 Parvin Khan Chowdhury: My wife was travelling today to Dhaka from Dxb at 13:15 flight. While taking off the flight a big size suitcase/bag fall down on her and she was seriously injured.

pls arrange to investigate as why the doors of the cabins were not checked? Why it was neglected? How do you compensate this type of incident? What action has been taken to avoid this type of accident? Pls let me know the action as early as possible. Rgds Monir 0509783039

my number is EK137645384 and my mobile 00966533360455

Hi,there first of all the rate that I gave is only for your special services that you provide for disable people who had requested wheelchair. As an individual who is doing a lot of international flight, for the first time I decided to go with your airline and unfortunately my experience with your wheelchair assistance was the worst I have ever had.

As soon as we got in Dubai airport,they transferred us in front of the door which was ok. but after that to my surprise, there were no wheelchair, so I had to walk with my cane and my heavy back pack about 10 minutes to reach some elevator, then

there was place for wheelchair and shuttle after that they took us to another place again we have to walk and no wheelchair !!! this happened for 2 more times and they made us a lot of walking and I…

I bought a ticket with Emarate airline ticket # 176 769722961. I was hospitalized in hospital and sent all my hospital documentation to my agent for a refund or exchange. Unfortunately agent told me I can not issued a refund or exchange.

My point is I planned to go but this was beyond my control and I expect the airline take my case under reconsideration and give me full refund or exchange the ticket for me.

On 27 Nov, I checked in 1 luggage covered with an elastic protective case (baggage tag : EK 182963) at the Kuwait airport through to Johannesburg (EK856 ->EK765) via Dubai. Upon arrival at Johannesburg, I found my luggage arrived without the protective case, and the 2 month old new luggage ended up with a lot more scratches that were not there before.

I'm not sure why the handles would remove the protective cover, which is intended to protect the new case from mishandling. I've used this luggage with the protective cover about 3 times through SQ & Qantas for the past 2 months and there was no issue.

Hence, I would like to seek compensation from Emirates corporate offices for a replacement of the missing luggage protector and the preventable defacement on my luggage resulting from…

I flew both ways business class Boise to Ahmedabad (India) via Seattle in 2014 and 2015, I was very disappointed with the quality of food. Before these flights the food was reasonably good. In both trips they have damaged my luggage.

I really did not file a complain because I had no intention of flying Emirates again.

However, I may have to fly next year so I am submitting a complain hoping things may change.

I was traveling as usual to manila from Kuwait the staff members in the business class was excellent very friendly and helpful, but the staff on Emirates Airlines hosting the flight from dubai to manila was very unhelpful from the first one. Name is Mohammed when he served the food to me he doesn't like it and he didn't serve to me the breakfast on the flight from dubai to manila and he didn't bother to give me the form of health conditions to be filled by passenger just when I left to toilet when I return bake I found it on the side of my glass cup holder and

this hostess he look at me in bad way when he take the blanket from my side and when I have tried to fill the form before the landing because he have given it to me at the last moments he is telling me close the try in rude way. I…

I have registered with emirates group careers for a couple of years now concerning job offers. I would like to know what the chances are for a person with African origins to be employed. I have posted for various types of jobs that i know i can handle but after reading quite a number of forums of Africans being discriminated.

Do we have to obtain a European or American passport to be accepted?

Ref:- Flight no EK540 from Dubai to Ahmedabad on 20/11/15 Booking ref:-P4U8WW Seat no 7d, 7e and 7f(Business class) With reference to the above mentioned details I would like to make a complaint against the flight air hostess Ms. Avril D'Sousa regarding her rude and inhuman behavior.

I was travelling with my 2yr old son and husband. I asked for the milk much before the flight take off for my son. To which she first refused bluntly and rudely . On insisting for milk she said u r not travelling first class.

I have been travelling by business class with my son from Ahmedabad to Toronto /New York by Jet airways,Swiss air,air Canada, Ethiad airways very frequently and I have never experienced this kind of rude behaviour by any airlines staff members. When I asked for the feedback…

I am very disappointed about the service which Emirates provided and here is my problem. I have booked flight tickets from Dallas to Bangalore with infant bassinet and they confirmed the seating as well and when I checked in they said they don't have bassinet and they given different seats for all four of us.

Am attaching booked/confirmed tickets and tickets which I got it from when I got into. Please take it into the issue and am ready to provide detailed information.

The crew are very noisy, they talk so loud during the whole trip with personal issues which were the first time I experienced this with top list airlines, they won't shut the curtain by their working station so the lights came through the cabin the whole time. They came to you with their mouth eating, which is quite awful as service industry and when I required snacks, they turn me down quite rude said this is the serving meal time and

they couldn't do it but never said they will bring it to me after the meal and so asked me to turn the service light off although most of the top list aitlines would never response like this, I am quite disappointed by the stars they gave to Emirates and it is way below my expectations.

Our flight was from Birmingham UK-Dubai-Manila on October 10,2015. We arrived Manila 11:00 @ night, waited at the carousel for 50 minutes, only to find out that one of our checked in luggage was left in Dubai. We fill up a form at the Emirates counter and have to proceed to our final destination in another city which is 1 hr flight from Manila.

Upon our arrival, we have to buy for my husbands shirt, trouser, underwear and other personal things that was not within our budget. And the main reason we're filing a complaint is because of my husbands medications that was in the suitcase.

He should take all these tablets without fail everyday, and that time he needed his inhaler but there was nothing to use. My husband suffered too much for not taking his medicines for three days, because we only…

21hrs. 09hrs local time on Tuesday 04/10/2011. 55hrs from DXB to Kuala Lumpur International Airport (KUL). 25hrs.

However, as a result of the delay I was obviously not on flight EK346 as it took off before my arrival at DXB. I was put on Flight EK342 on Tueaday 04/10/2011 at DXB after spending more than 6 hrs at the airport! 39 hrs local time. 19.

This caused enormous distress, inconvenience and financial loss. The judgment of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation for delay set out in the Sturgeon case. As such, I am seeking compensation under EC Regulation 261/2004 for this delayed flight.

My scheduled length was 10600 kilometres; therefore I am seeking €600 for the delay. 19.

I m travelling all the way fr hre to shanghai Shanghai dubai Dubai khi Now while cmg bk frm khi i ve lost my boarding pass fr dubai khi but i have my card fr dubai hre the guy here at khi airport gate 24 is very rude and is really worst of the staff i ve ever met during all my travels i want u to take immidiate action against him We are paying fr good service not to tolerate these kind of nonsense