Emirates Airlines logo

Emirates Airlines

2.0
238 complaints

Emirates Airlines faces significant customer dissatisfaction primarily related to baggage handling problems (lost, damaged, or delayed luggage), flight disruptions, and unresponsive customer service. Passengers frequently report equipment malfunctions in business class, lengthy refund delays, and poor communication during service failures, with many expressing disappointment given Emirates' premium reputation.

Common Issues

32% (50)
baggageluggagesuitcase
22% (34)
delayedcancellationcancelled
20% (31)
no responsecustomer servicecomplaint
16% (25)
seatfaultybusiness class
10% (16)
refundbookingpayment

Complaints

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imelda italia

Nov 12, 2015
0

Dear Manager,

I am Imelda Italia passenger of EK333 November 08,2015 DXBMNL. I sent my Nephew to pick up the cash settlement from my damaged bag Ref No. DXBEK99421 and he went to the Left Luggage office that Mr. Rabya who called me that he arrange the settlement and its ready for pick up that my nephew will bring copy of my passport and authorization letter but there was a staff named Alex Bacs my nephew remember his name talk to him in a rude way. told hom that he should brought original passport of mine and to come back tomorrow. my nephew arrive there 2:00 am. so he was been rejected by this staff even he have my passport copy and authorization letter. could you pls get back to me soon as possible what my nephew need to bring so he can pick it up. ps i used my nephew email

thank you,…

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Saravana Raj

Nov 10, 2015
0

I have booked tickets with specification of Hindu Vegetarian meal. Since, I was too tired, I have pasted the slip marking Wake Up while Meal is availble.

However, the cabin crew did not wake me up. And, while I have woke up, the crew said the vegetarian meal is not available. ask that while we book tickets?? Waste of time and no use of setting the expectation.

I decided to not have the meal. The crew compelled me to have something, but when I asked for the fruits, the crew said they cannot offer anything like that but can only give whatever comes with the meal except the non veg part of the meal.

Is there any meaning in asking the preferences anytime, or you just expect the customers to run and get the meal of their preference before others do? It's okay if the meal is not available,…

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Dr. Andrea Kahlenberg

Nov 7, 2015
0

Dear Emirates team, I would like to share this with you after I never got a feedback. Not really a complaint, more a friendly request. My flight was upgraded to Business class due to miles collected. The aircraft was a fantastic A380! Pick up in Madrid train station was agreed (the Emirates office was very adamant that I get collected over there). However, after waiting 25 minutes for the driver who never showed up I took a taxi to the airport. He called later, but I was nearly at the airport by then. Could not ask every man standing around if he is my driver....

The flight took off, great seat and very nice staff. Had a wonderful meal, then settled for some rest and cinema. However, that was the moment a gentleman directly in front of me had a medical issue and kind of collapsed in his…

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anne newman

Oct 30, 2015
0

my husband and i also need wheelchair assistance,i want to make certain that we have window seats one behind the other on the first or second part of the journey on both planes,i also aked at manchester at emirates check in if we could upgrade to business and was told no,yet i have since found out that there was spare seats in business class,all i can say at this point in time a poorly child has been left disappointed,i am so

annoyed at this and i do intend to take the matter further Anne Newman

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Hazra Bhandiya

Oct 29, 2015
0

Two of our luggage bags were lost during our flight. We were asked to provide an inventory form which we did. Almost two weeks later I contact emirates again enquiring about my luggage,who then said they sent me an email on the 14th and 22nd October.

I am extremely disappointed and angry with such a response from emirates ,when they are liable for losing our luggage and ultimately it is upto emirates to compensate for it.

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Rasha

Oct 25, 2015
0

I booked a ticket though your airline and when I was planing to book a ticket for my mother so she can join me and I can take care of her in most of her trip from Canada to Baghdad, I was shocked to know that there were no complementary hotel for my mother. Even though she would have same ticket price, and would have to wait for 17 hours !!!

the reason my mother is still holding Iraqi passport your customer service statement was " Iraqi passenger are prohibited from using visa transit hotel". So now I need to know why Emirates airline passengers who hold Iraqi passport cant have a complementary staying in transit hotel.

Even though the time of their waiting is more than 12 hours. Previously it was visa problem for Iraqi people which is no longer a valuable reason as the Iraqi people get…

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Naderah Mosa jan

Oct 20, 2015
0

Complaint, My name is: Naderah Mosa jan, Booking number: LCAF3B

To whom it may concern, Dear Sir/ Madam, My mother flew with Emirates airline on 30 of September 2015 from DXB to Seattle Washington. She is 92 year old and we requested a wheelchair for her unfortunately the service DID NOT show up again service wasn't available to assisted her in Dubai. She flew last year it was happened something in Dubai. I am requesting assist a wheelchair for her return trip from Seattle to Dubai. She will arrived in Dubai on 05 November 2015. If you have any questions please contact me any time. Thank you so much in advance, Miraj,

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Margaret Alexander

Oct 14, 2015
0

Regretfully I have two separate complaints. The first is regarding a lost item on flight EK28 from Glasgow to Dubai on the 12th of September 2015. This was my Kindle Fire, which, after contacting Emirates lost and found department, they confirmed that it had been found and asked me to confirm I would pay any customs duty which would be incurred to return my item by FedEx. I did all this immediately but to date have heard no more. The reference number is 092847. The communication has been from a lady called Odessa Mendoza in Dubai airport. Would you please investigate this matter on my behalf? My second complaint is regarding my return flight from Mauritius on the 27th September 2015. Flight number EK704 at 22.05.

I was allocated seat 82K but chose to sit in seat number 82J as my partner…

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Zamirahmed munshi

Oct 4, 2015
0

I am writing this email with sincere heartache with what i have experienced on my recent trip with your airlines Emirates EK21 on 22/09/2015 at 3.00am from DXB to MANC. I am a regular traveller with your airlines simply due to the reason of it being reputable, however on this trip i have been left mortified and afraid with traveling with your airlines. On my way back from DXB i purchased a valuable gift for my wife from DXB duty free. Whilst traveling the gift was placed in the cabin like all the other passengers placing their luggage in the same place. Upon arriving at Manchester i simply forgot about the gift and carried on out of the airplane. This was simply due to lack of sleep and being tired whilst traveling.

When i was collecting my luggage i remembered about the gift. I was in…

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K Wilbur

Oct 3, 2015
0

Waiting to take off on EK787. For twenty minutes, passengers kept trying to cram oversized bags into the overhead bin. No cabin crew presence for support or redirection. A passengers duty free bottles came crashing down on my head (I was seated in the aisle) Sustained major injury to my face and bleeding everywhere.

Their main concern was to cover themselves. A "medical team" came on board to "assess" me. That was a farce. As a medical professional, I know they did not ask me the proper questions or assess me correctly to determine if I may have had a concussion.

No attempt to reposition me elsewhere on the aircraft.

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Mahmood ALDhuhli

Oct 2, 2015
0

I am writing this email considering the situation of two passengers at emirates airlines: Mahmood Salim AL DHuhli and Hisham Mahmood Al-Nabhani. We are students studying at Oregon State University at USA. We always use Emirates airlines for out travels since we have a great point of view toward this airline. However, I have some concerns regarding my last travel. Here is the situation: We booked a ticket on 10th of June 2015 by using Webjet agency for two ways ticket. The route of the flight is PDX to SEA to DXB to MCT.

We decided to make some changes on the last part DXB to MCT which had a transit for about 7 hours. I made a call to Webjet agency to make the change and or cancel this final trip and they gave us a very expensive rate for $600 for each ticket to cancel this final route and…

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Dr Masood Sadiq

Sep 20, 2015
0

I traveled Emirates Airline flight Emirates (EK) 225 as Business Class passenger (JH4CKJ) from Dubai to San Francisco on 18th September. I started having little bit of itching in the last hour or so before landing. Subsequently I had developed blebs and itching all over the body and am taking anti allergic medicines since then. I am sure this was some sort of insect bite on the plane. the reason I am saying that is that an announcement was made on the plane for a medical doctor on board. I being a doctor made myself know to the crew staff and then was asked to see a passenger. This young man also had a large swelling on his arm which was clearly allergic in nature and was itchy.

I told him it was some form of insect bite and because it was getting better no emergency medicine was needed.…

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Gayanne Watson

Sep 10, 2015
0

I recently flew from Birmingham via Dubai flight number EK4100 to Sydney flight number EK0414 with emirates airlines . During the flight i decided to freshen up in the lavatory but whilst doing so was interrupted by a commotion out side where i could hear someone shouting along with agressive banging on the door "get out of the toilet now you are smoking".

shes the one, she has been smoking i can smell it! Reiterating this several times and pointing her finger at me in a hostile manner! My travelling companion was very distressed as she was literally pushed out of the way and told to return to her seat.

I am appalled at this kind of behaviour from a representatives of emirates airline. I was treated like a criminal for absolutely no reason as i had certainly not been smoking. I had…

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Famida

Sep 10, 2015
0

I went to Pakistan in July 12 I came back in September 1 I had bad experience from you guys your employee in Pakistan Karachi airport 1 guy he was very rude to me he was at counter no 48 I don't know his name but I was alone and he took more money from me.

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Hassan Ali Habib

Sep 9, 2015
0

28 July 2015 travel London to dubai and dubai Msa flight 30 which was delayed for 6 hours and I missed my connection flight to Msa dubai team in dubai gave hard time told me it's not there fault I have to pay for 4 days in Hotel paid for my connection flight to Msa I am suffering from diabetes,blood pressure this behaviour is not acceptable in any way or form. Your cooperation in this matter will be highly appreciated

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JOSEPH MATHEW

Sep 7, 2015
0

I was made to wait 24 hrs for the next days flight to Ahamedbad and I was made to pay…

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Sobia shahzadi

Sep 1, 2015
0

I went to airport get a flight was 10 min late to closing counter their was a passenger in front they let them on the plane and not me so I had to pay 330 pound more to get another ticket because my mom was ill so can u please help me I'm not happy with ur service n want make official complaint

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Fathima

Aug 23, 2015
0

Flight attendents all 3 of them on ek122 today all ignore ur requests an 1 blatedly shouted at me for askin for a blanket .. It has been 4hrs on ghis plane an not gotten either a blanket or water which i asked for on several occasions yet ppl on the next aisle whom asked after me have received it. This is absoultly bulshit service an i fly emrites 4-8x a year

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Riaz

Aug 22, 2015
0

Traveling family and 15 months old son to dubai and back to Dallas ask for basinet seat but that was given to some friends and family - when traveling alone and reserve seat of your choice while you get a surprise that you set where they want you - ask for snacks forb15 months old and was told that next meal is robe serve so wait for 4 hours - roud staff both on ground and onboard - their loyalty programs is only applicable to you and it is a one sided love

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Mustajab

Aug 15, 2015
0

I and my husband traveled with tickets with confirmation numbers. We always prefer to travel through Etihad Airways because it is good airline. I would like to bring on record that the agency at Dubai, which arranges the wheelchair is really tarnishing the image of Etihad. They cheat the passenger and force them to walk on foot at one pretext or at another. Just after landing of the Aircraft they would say , " walk a little you will get the wheelchair".

On insistence they would provide wheelchair, which would drop you in the Buggi that takes to the office of Danta. They before one hour of the departure of the plane would send you in Buggi to the boarding gate and the driver will insist on the passenger to walk to the boarding gate. This happened to us in Dubai during our journey both ways…

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nabil Kharoufah

Aug 13, 2015
0

this a second time email- without reply on 3 July 2015 I had a fight no EK0901 at 7.25 am Dubai to Amman at time of take off the pilot made a break a stop the plane . They changed the plane and we fly and 12.30 pm consequently my program of work change a I paid the cost due to the above therefore you are kindly requested to compensate me due to this delay .

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Manuela bachini

Aug 10, 2015
0

We landed lady night in Milan after a travel from male (Maldive). One luggage arrived with a broken handle. How can i ask a refund?

Thanks

Manuela

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Nabil Kharoufah

Jul 26, 2015
0

My flight was on Friday 3 July 2015 -EK 0901 Dubai-Amman at 7.25am and at the take off the pilot made a break due to problem in the airplane and we changed the airplane and at 12.30pm approximately I flied to Amman with 5 hours of delay consequently my program was changed and affected because I cannot travel to west Bank/Palestine in the same day& paid all the consequences. I would like to be compensated for this accident with Emirates. Regards

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Nabil Kharoufah

Jul 8, 2015
0

My flight Ek901 on Friday morning in stead to fly at 7.25 am I fly at 12am due to problem in the take off .please compensat this delay .regards

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shaji varghese

Jul 7, 2015
0

we take off after 50 min,,,pilot annoced we had a techanical issue and we going back to dubai.... bcs i love emirats and lot of expectation with emirates.... thank you to read my compliant..... shaji varghese.....

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Kriti Das

Jun 30, 2015
0

I was trying to book flight tickets through your official website on Friday (21-May-2015) from Mumbai to Stockholm. In my first three attempts to pay for the ticket, the Emirates website displayed a ‘payment failed’ message. The 4th attempt to pay for the ticket went through successfully. However, when I later checked my bank accounts, the amount had got deducted 4 times. I checked with the banks, and they said that the transactions were successful from their end even if the tickets were not booked.

On 26th May I wrote a mail to Emirates asking for refund and since then I call up customer care team everyday to get an update on my refund request. But till now , I have not received any satisfactory reply from them and neither my amount has been refunded back.

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Ibrahim Alansari

Jun 20, 2015
0

I arrived Boston on June 10th EK0237 and had connecting flight on EK6029 JetBlue at 16:25 same day. until finished with customs and came for connecting flight , had only 30mints, the Emirates ground team I am very sorry to say very un professional where there , had to wait 4 hours as they where chit chatting, on phones, walking around and

passengers waiting, they could not put me on the same flight nor on the next flight at 6L30pm.

finally after 3 and half hours, they just said, go to 4 point Sheraton you have a room there and they did not give any Voucher for the hotel at all, just go there.

Also just wrote on my Itinerary the next day flight time and name of the Hotel. We out , no bus so had to take Taxi and at the Hotel, no rooms, no reservation done by EK and Hotel said, Emirates they…

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Asif

Jun 20, 2015
0

Dear Emirates advisor

I booked two adults 1 child and 1 infant ticket via online comparison website travelup.co.uk On 19th of June at 19-15 I submitted the forms and paid immediately I then noticed that I made a mistake in wife's sir name and entered her maiden sir name for which I immediately emailed the travel agent that I have made a mistake and if it can be corrected who replied at 19:35 and said it can not be changed and only solution is to cancel the ticket and we will be charged £20 per ticket I didn't see the email and agent called at my home number at 20:10 and explained to me everything and said to reply before 20:30 for it to be cancelled or next day there will cancellation charges which will be higher then £20 per ticket I told him I will email and by the time I called…

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Stuart Bell

Jun 15, 2015
0

I booked myself, wife, nanny and three kids on a flight from Sydney to Glasgow in January 2015 for our annual trip back to see the in-laws. We planned the seats around having three children under the age of 5 so that my wife could have the baby and bassinet whilst the rest of us could be in the row behind.

24 hours before the flight Emirates sent an email requesting passengers to book in online. We did but the seats had all changed and they informed us we were flying via Bangkok adding 4 hours flight time. "How can a three and five year old be sitting by themselves" I explained to a phone receptionist in India.

We complained and were asked to call the Sydney office (From the same number with no option but to keep trying your luck by calling again) and get to the airport 3 hours prior.…

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Mohamed Hamdi

Jun 12, 2015
0

Dear Sir, During my handling family baggage to day at hamad international airport Doha -Qatar, The Guy with ID 60420 was too much impolite and very rude. During the weightage, he makes calculation mistake and he told me one bag should not be taken, however I weight my baggage at home several times.

we repeat again and it appears his calculation is wrong. 2. 5 kg were extra for 4 passengers. I try to explain him it is only one Kg per passenger, he insist it is the procedure. 3- I told him no problem, I will remove 5 kg, He told me you should take all your baggage out and came back with the line.

Of course i don't accept and i remove one bag and was replaced by one hand bag. 4- we take 2 drums of 10 litters of Zamzam, he told me 5 kg per passengers, he checks and he told me one of my kids…

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Ali Ahmed

Jun 2, 2015
0

Dear Emirates, I'm Ali Ahmed Sky ward membership no. (147359074), this may 2015 I fly with you to JFK New York, and my booking reference was (E23WGF), Doha, Dubai, New York, on my RETURN back Root on Friday May 29th 2015, I met with two cases reflects the carelessness and

incompetency of your staff and supervisors and could be reach the level of aggressiveness as well. the two cases are: 1- CHANGING MY PRE SLECTED SEAT (48D) although it was confirmed, knowing that I was on the check in desk around 3:pm NY time while the flight was at 4:30 pm, they issue me 62 G (end of the middle craft), I object but

I was told by the supervisor he will cancel my reservation if I do not want this seat, as well as he will not grantee any good seat (he did not recognized that I have a job or something urgent…

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Dulchand Nathoo

May 31, 2015
0

Travelled to Dubai. Outward journey - no complaints

Return journey : did not have requested special meals. Eventually received some made up platter.

Assistant ignored requests for a drink on 3 occasions.

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Nasser Feuozi

May 30, 2015
0

Ref; Fight No EK976 - Tehran / imam to Dubai & Flight No EK39 - Emirates Dubai (Terminal T3) to Birmingham.

Dear Sirs, My family and I have travelled with Emirates Airlines on several occasions and in general we have always had brilliant service from them, apart from my last flight with Emirates which took place on the 5th of April 2015, Ref: Fight No above.

My flight from Tehran to Dubai was delayed by about 30 minutes or so and as a result I missed my fight to Birmingham from Dubai (Ref, EK39).

I was then advised to go to the transfer desk (next to departure gate 18) so that they could book me on to the next flight which was at around 3.00pm on the same day. Once I arrived at the transfer desk there was a long queue.

I had a very bad back and I had to endure terrible pain for almost…

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Mr Dulchand Nathoo

May 25, 2015
0

I travel often for my line of work. On May 8, 2015, I travelled to Dubai through Emirates. The flight there was amazing. I got excellent service, the staff was pleasant, and the food was as I requested.

On my return journey, I was horrified. I did not receive my special diet that I requested. The staff had to make up something for me to eat, but this was difficult as I have a few diet restrictions. I still had to pay for my special food even though I never received it! I requested a drink from an attendant at 3 different times and she never returned with my drink. She completely avoided me and ignored my requests.

I have tried finding an address or email to write to the Customer Services and cannot find one! I would like to make this known to the Emirates Airlines as opposed to a…

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Naveen Yousafzai

May 21, 2015
0

On the 19th May, I was travelling from Islamabad to Dubai (flight no. EK 615 seat no. 12A and 12B). I was travelling with my three year old son. The flight was early morning around 3.20 am.

One hour before landing in Dubai, my son needed some milk. I asked one of the Crew members if they could fill my son's bottle with milk. After waiting 15 mins, along with my son crying badly, I had to go to the kitchen side myself to ask for milk. One of your air hostess, whose name I didn't get, treated me very badly on asking for milk. She in her high, rude tone asked me to wait in my seat and that she can't help (like I am a begger asking for milk for my son). I was standing there along with my crying son until one of the other male crew helped me.

I have travelled many airlines but your crew's…

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Sidney Rose

May 20, 2015
0

I live and work in Stockholm, Sweden and hold a senior position in an Education company there. I travelled to an Education conference in Lucknow from Stockholm on 13 May 2015. I flew from Stockholm - Dubai - Delhi with Emirates Airline and then Delhi- Lucknow with Jet Airways.

I and my company colleagues fly often to the Middle East and India and have an Emirates Frequent Flyer card. 11 of us are scheduled to fly to Dubai in June. I always check-in online and print out the boarding passes. I did this and travelled to Lucknow very safely attending my conference.

On 18 May, I was scheduled to travel back for a very important Business Meeting and dutifully did my on-line check-in in the morning, catching the Jet Airways flight from Lucknow - Delhi at 3.10pm, arriving in Delhi at 4.30 pm.My…

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Yasmeen Butt

May 13, 2015
0

I have already submitted a complaint but to date have not received a reply to my complaint. I have been requesting for a reply but have only received 2 return emails that you are looking into my complaint. Is this the reason you do not provide a telephone number so that people will forget and get fed up and give up??

Well, let me tell you with the hell I went through flying with you, I will not give up until I have satisfactory reply from you!!!

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Aghabious Elsouriani

May 13, 2015
0

I would like to Thank you for the excellent service you provided and I'm very proud of your Airline and I wish you every success. However, I have something to mention to you. I became very sick in Dubai as soon as I had my meal. I suffered from severe stomach ache, diarrhea and bloating. After I arrived to Melbourne, I was sick for about a week as a result of the food that I had on the plane. Hence I couldn't write to you sooner.

Also my baggage got damaged, one bag has been torn in number of places and the other one is badly scratched.

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Mohammed Abdul Bari

May 11, 2015
0

Date: 10th May 2015 Booking confirmation - IZLIVB

I have been a loyal customer of Emirates Airlines. The hassle I experienced on 8th May 2015 on the airport of Dubai when I was about to travel from Dubai to Qatar was just unacceptable and it actually ruined my whole trip. The fact is that I was actually on a business trip of Al Shahba holding company. The trip varies from Jeddah to and Dubai to Qatar and my return was back to Jeddah. With respective duration period of 6 days stay in Dubai i.e. from 2nd May 2015 to 8th May 2015 and 6 days stay in Qatar i.e. from 8th May 2015 to 14th May 2015. I do have the booking confirmation that satisfies the above information.

I successfully accomplished my target in Dubai. But when I was heading for my trip in Qatar and reached the Dubai airport,…

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Ekta Tangri

May 10, 2015
0

I Ekta Tangri along with my sons Master Praneel Tangri aged about 8 and Master Vihaan Tangri aged 21 months boarded Emirates Airlines flight EK 242 from Toronto Pearson International Airport on May 8, 2015 for New Delhi and occupied seats 43 J and 43 K . Just around departure time of 9-50 PM , an air hostess suspecting master Vihaan Tangri to be very ill, called the doctor. The doctor finding master Vihaan Tangri running 101 temperature instead of providing medical care declared that master Vihaan Tangri would not be allowed to travel . All this looked pre planned to adjust some other passengers and I along with two minor sons was forced de- board the flight. Is this how a mother with two minor sons treated by the Emirates Airlines?

I have provided details of guarantee of medical…

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Vanessa Smith

May 7, 2015
0

I always recommend Emirates to all friends & relatives but this time I was let down. The flight from Perth to Dubai on 6th May was great but my connecting flight from Dubai to Birmingham was not a good experience.

EK037 was late leaving, then we were delayed as some passengers were unable to fly so further delays as their bags were offloaded. Then I found my seat was in front of a couple with 2 noisy children so I could not sleep at all. I asked for an extra pillow for my back & this was never brought to me. I fetched one myself an hour later. My seat did not recline at all & due to the larger woman in front moving, my screen kept going blank.

Then we waited & waited for coffee after our meal. Every attendant promised they would be back then after a long delay my fellow traveller asked…

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keith randles

May 5, 2015
0

Ek38 to Dubai. The flight was one hour late getting to Dubai from Birmingham. The same thing happened on the flight from Heathrow date 07/04/2015 landing in Dubai 08/04/2015. The connecting flight with Ek418, nobody off the Heathrow or Birmingham flights made their connection. We had to queue up and it took 2 hours for you to deal with just 2 dissatisfied customers arranging other flights!

We then had to complain to the person in charge about the length of time it was taking to book alternative flight about 30 more people. Surely, you could of held Ek418 back considering the amount of people of the Heathrow and Birmingham flights who actually made it to the gate 8.50. The plane was still at gate. Was this plane actually over booked? If so, why does this happen? It is the last time I will…

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Rajeneesh Pahadia

May 2, 2015
0

I was flying from Johannesburg to Dubai; dated 11th Apr. 2015, (EK768) my seat no. : 27D. (Due to me as Vegetarian) I per-Booked my Vegetarian meal, as LADY STEWARD came serve my food(all passenger special meal request)before others(as norm.). I Notice that my meal is not veg.(i complaint to steward lady."she said okay" and left. In the mean time they were start serving meal to all the passenger, every one finish eat, my food tray still untouched in front of me, no one change. than they start collecting trays from all the passengers; I asked "i did not get my correct meal, its more than an hour,even everyone finish eat already. she replied to me "Oh, we are very busy serving the passengers". so i ask "I am not passenger? or did I made mistake to serve my food wrong.

She said unfortunately…

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Jeanne Hall

Apr 29, 2015
0

Before we left UK, we found it necessary to change our return date by one week. For this my husband and I were charged £1000 for date change and also extra for our tickets. Considering it was all done by e-mail we printed our own tickets out therefore, no postage or paper involved and no staff. What a rip off!!

We have made a complaint to Emirates but so far no answer is forth coming.

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Muhammad Tariq

Apr 28, 2015
0

Then,I requested Mr. After the flight landed I enquirer Muhammad why he did not bring tissues,he did not reply. Is this the level of passenger care? How far such an indifferent and apathatic attitude by your service staff? Ultimately we should abandon ultimately traveling with Emirates airline that as whole is intoxicated with greater market share or monopolized market business and thus…

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Rahul Shah

Apr 24, 2015
0

On 28th January 2015, I booked a flight through Emirates.

When I checked in at the airport, I was issued a board card, and my baggage was accepted. As I walked away from the check-in desk, I was called back, and asked for "Yellow Fever Certificate." Although, I had been to Dar Es Salaam, in the month of October 2013, when I had climbed Kilimanjaro, for charity, I had my vaccination. Unfortunately, on this journey, I wasn't carrying this with me.

Since I did not have the certificate, I was refused boarding, and had my boarding pass taken away from me, and my bags were offloaded from the conveying belt.

However, something completely different happened. I asked him, could I ask my dad to scan across my yellow fever card? He said, "yes, this will suffice", however, time was of the essence.…

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Zsuzsi Lea (Mrs)

Apr 24, 2015
0

I just returned from a trip to Hong Kong, and I was not informed that I would not be picked up at the Hong Kong end since you cut back on costs. This surprised me as I was traveling Business Class. Very upsetting!

The plane you used to get us from Hong Kong to Dubai was so antiquated that it should go to a museum. It was a horrible experience! I took my daughter via Dubai for her to have the EK 380 experience and some of it was just dreadful.

We had to hand carry our bags down in Dubai and be bussed into the terminal. Very uncomfortable and disappointing. You must let your passengers know you are cost cutting.

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Nasim Saiyed

Apr 21, 2015
0

On February, 25 2015, My parents traveled on Air Emirate FLT 212 Economy traveled from Houston to Dubai and from Dubai to India. As per their request, we had requested Wheel Chair for both of them because of Health condition. My Father has COPD and Heart Problem. He is 70 years old. He can't even walk a few steps. Their experience was ok from Houston to Dubai, but when they had to take flight from Dubai. They experienced worst traveling.

In detail, from Dubai, Emirate customer service was really bad. They did not provide wheel chair for my Mom and Dad. My Father had to walk a lot, and he started to get shortness of breath and chest pain and Asthma Attacks. My poor parents could not speak English where they could ask for help. Somehow my parents manage to get to the flight. My mom spoke…

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Despina Apostolou Pavlou

Apr 18, 2015
0

I missed my connecting flight due to a delay in my city by emirates which led to me missing vital family functions on my original due date of arrival and the following day. None of these missed functions can be replaced.

Consequently I had health problems as I did not have my medication which were in my main luggage. Evidence for all the above dates and times and events can be proven.

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Maricris Cruz Tannous

Apr 17, 2015
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I travelled from Dxb to Manila apr 14 2015P with my 14 month old baby boy 330 am Flight. The customer service was rubbish. They serve the breakfast while my baby is sleeping on my lap so I told the stewardess to serve it later coz I cant eat while my baby is on my lap and I want to wait till he wakes up so we can eat together.

When he wakes up I askes the stewardess to serve it and she said that they are preparing for lunch and it will takes time if I want the breakfast I told her I can wait. But she never comeback to me at all and found out that they dont serve breakfast anymore.

my baby and I was so hungry and they let us wait for lunch to be serve which tooks 1 more hour. so I asked them again at least to give me a cup noodles for my baby they told me to wait again and nobody comes…

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