imelda italia
Dear Manager,
I am Imelda Italia passenger of EK333 November 08,2015 DXBMNL. I sent my Nephew to pick up the cash settlement from my damaged bag Ref No. DXBEK99421 and he went to the Left Luggage office that Mr. Rabya who called me that he arrange the settlement and its ready for pick up that my nephew will bring copy of my passport and authorization letter but there was a staff named Alex Bacs my nephew remember his name talk to him in a rude way. told hom that he should brought original passport of mine and to come back tomorrow. my nephew arrive there 2:00 am. so he was been rejected by this staff even he have my passport copy and authorization letter. could you pls get back to me soon as possible what my nephew need to bring so he can pick it up. ps i used my nephew email
thank you,…