Emirates Airlines

25 flight on Tuesday 31st March 2015 from Manila to LGW via Dubai . We taxied down to runway and then waited for an hour before told that the hydraulics were faulty. We then went back to airport and waited another three hours while plane was checked and found to be irreparable at the time.

we were then disembarked and stayed another hour or so in airport until we were told we would be taken to hotel for the night. 00 in the morning. 7 hours later. 00 1st April 2015. 30. Each time there were long delays before…

I would like to bring to your attention the following payments made by my husband and myself to Emirates Airline recently. A. going Economy on the 23rd March 2015 and returning Business Class on the 20th April 2015. K. on the 13th April.

Mmanaged to change these tickets but at a very high cost of £ 500 each, then on top of this had to pay £670. 90 each making a total of £2341. 68 in total. Don't you think this is too excessive for 2 Economy and 2 Business Class tickets?

As we are both retired Senior Citizens it seems likely that we shall have to forgo our hoped for trip to Australia for Xmas to see our family. Perhaps you can see fit to refund our £1000 which we had to pay just to alter a date by 1 week.

Thanking you for what we hope is a favorable reply.

Flight EK424 11th April 2015. (flight duration 10 hours) The plane was a very old one and our seats which were replacements were VERY uncomfortable. We were served a meal a couple hours out of Dubai and received nothing further in the way of food until about 2 hours out of Perth.

5 hours and spent 4 hours walking around the airport ) we were hungry and in need of food. On asking how long until food would be served we were told 30 minutes and the stewardess brought us some nibbles (I was in dire need of food).

When the meal eventually arrived IT WAS STONE COLD.

However I ate it because I was so hungry and being seated at the front of the aircraft I was not able to ask for it to be reheated. On reporting this to the stewardess , her reply that she THOUGHT the musn't be working!

I…

I did not type the title Mr into my son's ticket and it came out his name has "choose" Arvin . So I needed to amend the choose. I called up from oversea for more then an hour but was only told at last that I could call the local number.

I always like emirates but with this experience I had, I will think twice next time before I choose emirates. I would like to file a compensation claim for the cost of my phone call!

We travelled on flight EK030 on the 9th of April2015. We have travelled with Emirates for 9 years Business Class and never had one complaint.

However on this flight l needed to use the toilet and the Chief Stewardess was in the isle talking to a seated passenger so l said “excuse me please” to which she lifted her head and said “SIT DOWN THE SEAT BELT SIGN IS ON THE CAPTAIN PUTS IT ON FOR A REASON”.

Her manner and attitude was rude abrupt and quit nasty. While l do understand they are only doing their job l certainly do not expect to be spoken to like that. l waited 47 mins for the sign to go off in that time passengers where still mobile in the isles and nothing was said to any of them.

In that 47 mins the toilet light went on and off over 20 times. l personally don’t think this…

After deep thought your company was selected to start a family trip to Thailand, the fact that the UAE aviation company is a leading manufacturer in the field of aviation in terms of service and professionalism. The ticket was booked through Nzairin Tours office in Nazareth to start our journey from Amman, Jordan to Dubai and then to Thailand Banچcoc Airport.

Once we point registration (check in) in Amman airport were told by the officer that there is a delay in the flight from Amman because of the delay in the arrival of the same plane, which took off from Dubai to Oman, it may prevent catching the second plane, which will take off from Dubai to Banچcoc . This matter has raised our fear the lack of boarding a plane from Dubai to Banچcoc time may prevent us to catch the plane Thai (Bangkok…

Booking Reference: E3UKKF - Flight EK637 - From Peshawar to Dubai and EK009 from Dubai to London. when Mrs. Ameena Zaidi checked in Dubai, the Dubai Emirate staff included the hand luggage plus two small pieces which together were approx. and charged her Rs. 19,000 for extra luggage.

5KG for hand luggage - by including them all together and limiting total allowance (luggage plus hand luggage) to 30KG was not the right way of doing it. 19,000 was given either saying that it is all on the computer.

there appears to be a serious administrative problem in Peshawar as they may be doing the same thing to other travelers as well, for this reason this needs to be investigated; also extra charge paid by her which was not due should be refunded to her I would appreciate an early reply.

Took a flight from Seattle to Dubai after 4 hours of flying I was thursty and asked for water didn't get the water for 15 minutes so I called them again to see if they have forgotten me, nobody came called three more times finally a lady came to me and asked with stern voice "what do you want" I was shocked and embarrassed.Filed a complaint when I got home and response was as if they don't care. Unless I am compensated for this experience will never ever fly with them and I will spread the word.

Very bad customer service, my flight delayed for 2 days and no any compensate and the team have poor customer service to deal with the clients. My work affected and no one cars while complained to the crew. I need someone to call me and compensation is in order as well.

I received an email informing me that the airline had had to change my flight ( I had booked it over a month earlier via lastminute.com). Quite apart from there being a mis-connection on the new itinerary, it meant that I had to wait a lot longer between flights. I contacted Lastminute.com and requested that they put me through to Emirates to speak with them and the travel agent ( Lastminute.com) to explain how inconvenient ( apart from wrong) the new itinerary was.The person I spoke to at Lastminute.com was Jigar and the person at I presume Emirates Customer Service was Rose. This only happened today 04/04/2015. I am still shocked at the level of un-proffessionalism, rudeness and utter disrespect shown by Emirates today.

It really did seem like Rose was annoyed at having been asked to…

Upon checking in, I upgraded my flight using my miles to Business Class as I wished to be seated in a seat in which I would be able to sleep. After 2-3 hours of settling into my seat, post breakfast, I requested a mattress as I intended to sleep. My request was ignored by the steward. Only after a further request was the action fulfilled, where I had to put the mattress on my own seat. Previously this had been done for me. I was annoyed even more so when I saw that other passengers were having their mattresses laid down for them. When laying down my own mattress, I noticed that my seat was also dirty. Dry mucus was on the seat as well as the canopy enclosing my seat.

As we proceeded into the flight, I tried to get some sleep. Every attempt to sleep was jeopardised as the stewards would…

Emirates book my tripped with two stops on my way back from Islamabad Pakistan to Dubai and Dubai to Italy and Italy to Newyork and from Newyork to Los Angeles my home city. I was traveling with my son with 4 checked in bags and two hand Carry.

When we eventually reached LAX our luggage was lost After few days my luggage with 3 bags opened and stolen stuff reached home and one was lost. I feel helpless because the compensation they are giving me does not match my loss .

I want to know if anyone could help me to pursue this matter By the way I paid the ticket to emirates and emirates on my coming back trip made me travel on Jet Blue from Newyork to Lax Please help and guide where to go

I am sure you all are familiar with #Emirates Airline. you all must be familiar with their tall claims of being World class. they claim to be providing with best customer service in the industry. they claim to be providing best Flight experience of all time. they are all just claims and plain lies. I have been traveling with Emirates for more than 10 years. i have seen them perform to a good level . now I am seeing their decline. For starters they are Arrogant as hell. I will tell all of you about my recent Experience on an emirates Flight in detail below.

On 1st February 2015 i was traveling on EK 623 Lahore to Dubai and then from Dubai to Amsterdam on EK 147. My first Flight was supposed to Fly at 9.20 P.M but it was late for 45 minutes and it's not the first time. when ever I fly from…

I am sure you all are familiar with #Emirates Airline. you all must be familiar with their tall claims of being World class. they claim to be providing with best customer service in the industry. they claim to be providing best Flight experience of all time. they are all just claims and plain lies. I have been traveling with Emirates for more than 10 years. i have seen them perform to a good level . now I am seeing their decline. For starters they are Arrogant as hell. I will tell all of you about my recent Experience on an emirates Flight in detail below.

On 1st February 2015 i was traveling on EK 623 Lahore to Dubai and then from Dubai to Amsterdam on EK 147. My first Flight was supposed to Fly at 9.20 P.M but it was late for 45 minutes and it's not the first time. when ever I fly from…

We fly for dhaka from jfk and we brake at dubai, more then 15 hours we stayed on floor of dubai airport after that we fly again dubai to dhaka With flydubai, no body healp us nobody offers Volantryaward anything. So I have a question you.

Emirates and flydubi both of them same? is it your emirate service? can you tell me why the people's take emirates service. I HAVE ALL DOCUMENTS.

I do not label this as complaint. Instead, a comment. While giving the inflight instructions, before take off, the PA system shows an young man on the screen, watching the seat belt tightening itself. This is misleading. In reality, it is not.

The passenger has to tighten the seat belt by pulling the belt. No matter to whatever extent the technology has progressed,the passenger still has to tighten the seat belt on his/her own. The passenger sitting next to me, was waiting for the seat belt to tighten it self.

I ended up correcting him and tightened his seat belt. Things like these look simple but play a crucial role in the business of airlines.

Service on Sydney to Dubai 413 Friday 20/02/15 was indifferent. Catering department seemed in crisis with some passengers waiting long after others for their meals as the system seemed to have failed. 05 on Saturday 21/02/15 was delayed by bad weather.

There were absolutely NO public announcements and it was up to us to find staff and ask. After more than two hours we were told boarding would happen soon, but another long wait and then we were held in the plane on the Tarmac and only took off minutes before three hours elapsed.

My seat was 34 A and the entertainment centre was not working at all for the seven hour journey, despite efforts by cabin staff. There were no spare seats so the attendant said she would report the fault and look…

Dear Sir/Madam

I have emailed couple of months back and never heard anything from you side. I am going to email as many places as I can now so you guys hear what we've been through!

I am a frequent Emirates airline flyer. I always try to fly by emirates even though sometimes the ticket is little bit expensive than the other airlines. But I have peace of mind that the flights are always on time and good service is always guaranteed.

We had a very different experience recently. We booked two flights from Birmingham to Karachi and the connection time was 1.5 hours at Dubai. We were going to Karachi for only two days on an important business and for that reason we had to arrive early in the morning. We paid extra money to have this flight with less connection time.

When the flight landed…

Dear sir/Madam,

My name is Mr. Mohamad Riyaad Moosuddee and my Skywards reference number is 130218583. I am writing to you today to relate several incidents which occurred to me whilst travelling through your reputed airline, namely Emirates Airline. On 1st March 2013 I booked for a multiple destination ticket and ticket number is 176 3039863947-48 The incidents are as follows. On the 4th March 2013 I called the ticketing office in Dubai from Bangkok at 5pm (Bangkok time) to make changes to my ticket for the trip Singapore to Dubai, as I was not fit for travel for medical reasons. The ticketing office told me to go to the Emirates office in Bangkok to pay for the penalty to issue the STPC in Bangkok itself. However the office in question was already closed and I went on the 5th March 2013…

Dear sir/Madam,

My name is Mr. Mohamad Riyaad Moosuddee and my Skywards reference number is 130218583. I am writing to you today to relate several incidents which occurred to me whilst travelling through your reputed airline, namely Emirates Airline. On 1st March 2013 I booked for a multiple destination ticket and ticket number is 176 3039863947-48 The incidents are as follows. On the 4th March 2013 I called the ticketing office in Dubai from Bangkok at 5pm (Bangkok time) to make changes to my ticket for the trip Singapore to Dubai, as I was not fit for travel for medical reasons. The ticketing office told me to go to the Emirates office in Bangkok to pay for the penalty to issue the STPC in Bangkok itself. However the office in question was already closed and I went on the 5th March 2013…

No response from Emirates. Giving thsi website a try.... ----- Forwarded Message ----- From: alan javier To: "customeraffairsny@emirates.com" ; "skycargo@emirates.com" ; "MNLAPT@EMIRATES.COM" Cc: 1Bugz Sent: Wednesday, August 14, 2013 8:24 PM Subject: COMPLAINT: Emirates Airline - Failure to Transfer Baggage, Arrived 5 Days Late Dear Emirates Airlines Customer Service, Ref. flight details below and attached ( can be provided)

During a recent Family trip to LA with a stop over in Manila our bags did not arrive at LAX. With the assistance of Philippine Airlines we were informed the Emirates Airlines FAILED to transfer our bags in Manila. To ensure our bags would be transferred, we even inquired during Dubai checkin and the Emirates agent confirmed our bags would be transferred to the LAX…

He did not let us carry the one hand bag (for 4 passengers) with us. He publicly made us empty out our personal items into a tiny medicine bag and forced us to check our hand bag in. We are on a flight with a 3 hour layover and 2 kids one of who is sick.

Obnoxious person with poor customer service skills. I have been very inconvenienced. This has never happened to me on another airline. I travel a lit and use the same bag as carry on and have never been put through this.

My family and I have always been an Emirates customer. As a matter of fact, just in the past 3 years, my family and friends have used Emirates over 25 times. Needless to say, I am very disappointed in the service that I received on Dec 19th . I had never expected Emirates to treat me like the way the manager did at the LAX airport. A Women was beyond rude and threatened me very bad and she was actually yelling at me beside talking very nicely like other air line's employed.

The Problem was that I received another carrier bag (form some one to take with me) after I checked in my Luggages then I showed the carrier bag to the lady that I had to get my Lunch Ticket for Dubai and i asked her if this is fine to take in the air plane or not and she said if you already checked your luggages in…

Flight EK 978 and EK 217 Oct.28, 2011 both delayed 22 and 68 minutes respectively, many passengers including myself stranded.This airlines fails to get connecting passengers to planes when flights arrive late. Its staff need to learn first lessons in civility and hospitality,.I got sick running for miles across Dubai Airport!. Staff at counter very rude:. They ignored my dietary requests/. I showed my dr's letter for medical assistance but their head steward disregarded the letter for any accomodation;. They broke my luggage'. Emirates Airlines packs the plan without regards to passenger needs:. It was my first flight with this airline".

I never had problem like this with other airlines. I have contacted Emirates Cusomer service about my broken luggage and all problems with airline but…

Flight EK0148 from AMS –DXB 8 Feb. 2013 : schedule to depart at 14.40 did not take off as scheduled due to technical reasons.

At approximately 18.15 it finally took off, during these 4 hours delay passengers were not allowed to leave the plane.

Flight EK0346 DXB – KUL 9 Feb. 2013 Due to delay from AMS we couldn’t make it for connecting flight EK0346 DXB – KUL at 04.05 from DXB.

We were booked to the next flight EK 342 at 1030 which is 6 hours later.

All in total there has been a total of 10 hour delay.

Given these reasons we are claiming compensation for 2 passengers

GOHVANEIZENGA/CHINLEEMRS GOHKAMPEN/CHINJEONGMRS

The service of Emirates for Business Travellers is quite bad. I travel 300,000 miles per year and I expect to have accurate information, easy check in and a hassle free experience. This is how Emirates compares to Lufthansa (Business Class): Emirates charges an average 800% premium vs.

Economy tickets and gives 75% more miles (LH 100%); Emirates does not have an Iphone application at all (in LH allmy data is stored and I check in in 2 clicks); Emirates has a policy of announcing Boarding (instead of gate open) 60 minutes before departure (on Oct 29th for flight 59 that was the case). People were sitting on the floor.

Then he was told the gate was closed, had to take a flight 6 hours later and pay a $250 fine (all was documented with names and sent to the Senior VP). He was asked to go to…

Dear sir , this the socend time i write this my bag was totally damaged and i get it opened , items was lost and damaged and alia airport file a claim file reference ammek3463/20aug12/1423gmt any way amirates answer my coplain december 82012 dear ms shehadeh thank you for your query we will respond as quickly as possible for reference please find a summarry of the information you submitted ,i never heard any thing so far i want an answer that my insuranceompany can start working in my claim even deniel letter thanks ,,,,,ph 919 696 7878

travel date 18th of feb 2013 from lahore to dubai dubai to glasgow flight no EK 623 CONFIRMED 18 FEB 13 0320 LAHORE (LHE also flight no EK 027 CONFIRMED 18 FEB 13 0730 DUBAI INTNL (DXB) 18 FEB 13 0430 the flight was delayed in lahore passengers were not notifield what was happing the flight left the next morning the emirates staff didnt have any accurate information on the next flight kept delaying the flight . eventually got accomodation for aprox 5 hours .

30, could have stayed in the hotel for longer had no lunch . dubai messed the passengers around the children were exhausted and tired walking around trying to explain needed accomadition as our flight was not going…

On April 22, 2013, I left the Fairmont Palm in Dubai to travel to the Airport - I was traveling with 6 pp and we left 2 at a time to arrive at the airport - 2 hours before departing on EMIRATES FLIGHT 241 at 9:55. We had pre-assigned seats.

The line up was not that long however was taking a very long time. My collegaues were ahead of my travel partner, Susan Lanc and me. Upon reaching the counter , we were told that the flight was full and they were asking for volunteers to take the next flight which was not direct and left about 3am on April 23rd.

We were not checked in and asked to wait. We went away to get a coffee and make plans to arrive in Toronto the next day - phone calls and arrangements etc. We then went back to the counter to advise that we wanted to volunteer to take the next…

shemsm@unitede.com 832-330-0303 User Name 281-927-811 E1800-777-3993

To whom it in the airport lounge. I paid for the full package while included the hotel room in Dubai, but I didn’t receive that. Due to this, I am asking for my money back that would at least of covered the hotel room that I never used and was charged for. I have attached my flight itinerary with this email. If you have further questions or concerns feel free to contact me. (832)330-0303

we arrived in Dubai at 0720 and still i was asuured that the flight was not going to leave without me,in fact i was promised as i had already in formed the staff that i was attending my fathers funeral!!! i ran to my gate at Dubai airport only to be greeted by two very un-accommodating ground staff who refused point blank to allow me and about another 7 passengers that under no circumstance where we getting on that flight!!

and only to be told by two horrible ground staff that i wasnt going to make it!!!! due to Fog warning apparently!!! as i said before i was attending my fathers funeral and i was not in a good state of mind as you can appreciate!!!!

please contact me as soon as possible and if you need to ask me any questions you have my contact details above.

On March 18, 2013 we checked in flight Ek 241 from Dubai to Toronto. Flight took off late by an hour from Dubai for some unexplained reason. FIVE hours into the flight towards Toronto, the entertainment units and half of the lavatories stopped working due to electrical failure in A380.

The decision was made to return to Dubai. We were tired and depressed because I had to go to work and my wife was supposed to write an exam on March 19, 2013. We reached Dubai around 6 pm and then long line ups were waiting for us.

After a struggle of two hours we reached to our hotel around 8 pm. The hotel was substandard with single beds. Next day on March 19, 2013 there were again long line ups to get on the bus to go to airport.

We stood in line at 7:30 am and it was 8:15 and we were still waiting to get…

for myself and my 2 kids.

Finally knew the exact dates to fly so went online to book. Filled out the forms with names and credit card details. As soon as I agreed on everything and thought the booking was complete it came up with an email that the booking was incomplete due to changed seat availability!!

Went strait back online and the same tickets are 300 dollars more expensive. I want to call the number that is given and when I call it it says the number is not connected!! This is ridiculous Emirates!! Please send me an email to arrange the booking for me.

It should be easier to book online, not more complicated!!

I wish to make a change and dispute to a flight booking made on 15 November 2012. The booking was in reference to my son, Caleb Noel Macaraeg, during the online booking, an automation to his name was made without any intension of of this mistake to Calendar Noel Macaraeg. At the time, this error was generated by the automated correction in the iPad (I used while online booking it) and was unknown this had occurred at the time.

I wish that you please consider this error as a system error at the time and I would greatly appreciate the change in name fee be waived.

Can you please correct my son's booking to Caleb Noel Macaraeg and please forward amended booking confirmation to myself. Your anticipation to this request is greatly appreciated.

Yours faithfully, Rowena Macaraeg

Our plane was late leaving Heathrow London. So we missed our connection at Dubai, we managed to get to the check in gate but were not allowed through although we could see the passengers and airplane there. No, we had to re- book for the next day, At 11-30 am a taxi took us to a hotel for 10hrs Taken back to the airport for a 2-45 am flight.

Then when we got to Singapore there was only one case on the conveyer belt.. The case was found and brought to us at the hotel at 8pm. That evening. We had only 3days in. Singapore this was now cut down to two ...

We are now in Singapore airport waiting again for a flight, Qantas to Sydney ... They have just announced THIS FLIGHT WILL NOW BE TWO HOURS LATE ... This was supposed to be a special holiday for the two of us Which has been spoilt I do feel…

ihad areturn ticket of ek 604 on18th feb 1:30 in the morning. at atrport checkin counter they tell me that my ticket is shown as suspended then they send me way back to ticket sales,the lady over there checked my ticket on her system and

ask me to go back at check in counter and tell them to contact her on a no. then the check in staff advise me to rush to the immigration and then to the departure lounge as only 45 min.

this was the worst flying experience of my life i have travelled in a lot of airlines and alot of time in emirates too but now i feel that i have to think ten times before i fly to emirates...

i submitted a complaint which was dismissed without looking at the facts i provided. I have asked for you appeal procedure or contact details of the managing Direstor and so for have been refused these information. I want my complaints reinvestigated as i strongly feel that it was dismissed.

see original complaint

Dear sir Thank you for your response which i found totally unacceptable. I would like to appeal against your decision as you have not taken any of the facts i mentioned in actual consideration. I would like to point out that ,as you kindly said that i had 2 pieces of luggage, weighing a total of 41 kg. however i had one suitcase weighing 31 kg and a hand luggage weighing 10 kg. i am entitled to carry one piece of luggage weighing up to 30 kg and a hand luggage of 10 kg As i…

we travelled with Emirates airlines from SOuth Africa to Kuala Lampur. I was extremely disappointed with the service that we received from the airline.

Firstly when booking my ticket i asked if my son who is one and a half would be able to get a bassinet and i was advised that yes he would as long as he is under 11 kg which he is. when we on board the plane and requested one the airhostess refused to give it to us as they said he was too big for it.

secondly the airhostesses are obnoxious and rude and are not helpful at all. I am not sure why they think they have the right to shout at passengers when they feel like it. one of the connecting flight were filthy.

my husband had a seat where the food tray was sticky and dirty and when asked for helped the airhostesses could not be bothered…

My friend and I travelled from Brisbane to Amsterdam via Dubai on 26th February 2013 on Flight EK 435. My seat was 43C. I must say that the leg to Dubai was totally unsatisfactory. I fly overseas once or twice a year, usually with Etihad or Virgin having found these two airlines the most consistent and friendly of all the airlines.

During the full 14 hours we never received a smile from any of the attendants and they seemed to begrudge doing anything for anyone. We had no magazines at all in our seat pockets and 3 times rang over a period of an hour to ask for help re TV remote or for a copy of the Emirates magazine.

Three times someone came, listened to us in an impatient manner, said they would be back and never returned. At no time were they busy with meals etc. So, for 10 hours we…

Dear Customer Affairs Executive, This mail is regarding my complaint for the entire process in which I was charged 125 GBP for extra cabin luggage. Before jumping into conclusions I would expect you to go through all the details below and then try to understand my view point. Flight Booking reference: FZQH62 1) I travelled from BLR-DXB-MAN on 15th March 2013 with a 6kg trolley bag plus a laptop bag as cabin baggage. Apart from this I had checked-in luggage of total 28 kg. There were no issues at airport and I reached Manchester on 16/03/13 without any problems.

2) This is the case for all my travels; and amongst all colleagues and friends (frequent travelers) this is a clear understanding that a laptop bag is additionally allowed apart from the specified quota of 5-7 kg cabin baggage.

3)…

It was our first flight with Emirates and it will be the last.

We checked in at Birmingham International (UK) yesterday, 11 April 2013 at around 5.30pm at Row 81 (flight was scheduled to depart at 9.20pm). There were 3 of us so the total baggage we were allowed should be 90 kg (30kg each) but the (Asian) staff either did not know this or play ignorant. He 'greeted' us with '60 kg only!'. He then agreed and gave us ONE pen to fill up all the tags. He not only would not provide aother pen, he went on to hurry us as if it was late or there was a long queue. Note this, there was only 1 passenger behind us as we were checking in way early!

Throughout the whole checking in, there was not a little nicety coming from this staff, he was cold like we owed him something or offended him, there was…

Hi,

I have tarvelled on 9th Feb from GVA to Hyd am satisfied with the check in staff,I am a frequent flier with Emirates and I have a blue card,GVA staff allowed 1 or 2 KG extra luggage in check in even though it crossed 30 KG.

But on 16th I have travelled from Hyd to GVA , am very much disappointed with the staff at check in.I have a check in of 33 KG and 7 kg of Cabin baggage.Though I have blue card tehy havent allowed and demanded to reduce 3kg of check in.Even I spoke to supervisor but of no use.They even behaved not in a proper manner .I am very much disappointed with this act I have decided not to travel with Emirates and I have suggested my company colleagues not to travel with Emirates.

Regards Karthik

I travelled to dubai on 29 april 2013 on emirates flight ek026 with my mother Beryl Khan. we returned back on friday 3rd May 2013 flight ek 025. My mother who has MS is unable to walk a long distance and therefor has a wheelchair.

I booked both sides of the journey for wheelchair assistance which i got going out, but on returning at Glasgow airport she was left sitting on the plane for 25 minutes because no one came with a wheel chair. Eventually i took her arm for support and very slowly decided to make the long journey by walking which was very difficult fot her.

By this time everyone who had come off this flight had collected their luggage and left the terminal and we were just still walking off the flight. I had to push the wheelchair while pulling two inflight bags. Eventually at…

Dear Sirs,

I had an unfortunate and annoying experience on my return flight from Chennai in India on the 8th of March 2013.

As I had already checked in online I was standing in that particular line. All of a sudden 3 different porters barged in front of me with 3 different families and made them stand in front of me. When I objected to it one of the Emirates men came across to me and asked me to get to the back of the line. As the emirates person totally ignored me a kind gentleman let me in front of him as he also thought what the emirates man did was very wrong. Later to my surprise I also saw him take a back hander (bribery) from the 3 families. This is very disgusting to think this is what goes on in Chennai airport and I did not expect it from the Emirates employees.

This was not…

I was traveling to AMMAN on Oct 18, 2012 with the E-ticket number 1762282821653C1 and flight (EK901) with my brothers and returning on Oct 21, 2012 flight (EK904) and both flight going to Amman and returning to dubai was delayed on time

when returning in Amman -queen alia intl arpt, gate 11 , we requested the check in counter that we are together and we need our seat together and he agreed and we did not double chk the boarding pass (assuming he put us together) - when we are at gate 11 waiting the flight to board the boarding counter person called me and said that i wanted to change the seat and i did not agree but he change it saying something wrong with the seat ( and not to make any trouble or problem in airport i kept quiet and i said i will file complain) the flight was full and i…

We were travelling part of our holiday with emirates and this was our first experience of using their flights. I must say we had high expectations and were looking forward to it. The opposite occurred. The service we received on the first flight on the 20th march flight no. Fz8k42 was really bad.

The staff looked so miserable and unfriendly. Not a smile between them. There was a blonde slim girl in particular ( not the Australian) who was particularly rude and abrupt with passengers. Twice she dropped a stack of cups on my husband but just huffed and puffed as if it was the other girls fault.

I asked for a cup of coffee after seeing another customer getting one and I was told we weren't doing coffees yet we would have to wait for abit. After having superb services from British airways on…

On 9-03-2013 I Came off a EK flight from Dubai to find my personal belongings were drenched in aviation fuel fom the flight, I have already sent a letter to customer services to be absolutely told flat out its not there fault, so on that note I have been in touch with the watchdog regs and ombudsmen citizenship advice bureau and told me that I am we'll within my rights for a reimbursement or even a replacement for my personal belongings, can you please write back and let me know what you are planning to do with this.

Thank you Ashley Neale.

It has come to a shock to me after reading the refund email and speaking to one of your executives as well right after this email and being felt misguided by an airline company who i have been faithfully travelling with for all my travels to and fro dubai since the past 5 years.

To give you the entire story i had originally booked my ticket for a BOM - DXB - BOM flight for 2nd Feb 2013 return 8th March 2013 for a price of Rs.19585/- . On the 1st of February at about i had called the local Emirates office in Mumbai to reschedule the ticket to the 9th of February 2013 return 15th February 2013 and also readily paid the fare difference of Rs9472/- .

However later on the 8th of February i made a call again to the local Emirates office in Mumbai and ask the lady on the phone to cancel the…

I left perth on the 03 june on flight ek421 heading for dubai int airport then onto glasgow, to visit my sick mother, and hoping do some buisness while there. As we where getting close to landing, i decided to go to the bathroom and freshen up. i started to brush my teeth, and have a wash, and as i have a bottom plate with dentures i, decided to clean them so i took them out and left them on the top of the sink .just. as i was finishing there was a message on the airlines radio systems to go back to your seats as we where about to decend.

So i hurried out of the toilet and back to my seat, leaving my bottom plate in the bathroom. I discoverd my plate was missing after i had gone through the security scanners, as i tried to get back to them, but could not get any one willing to help me,…

I have lived in SA. for 33years because of family commitments I have had to travel to uk and return via emirates twice recently.During my stay in uk i lost my SA. identity book and my credit card.On 22February ref. BLE1YZA1 I was to depart Heathrow.On trying to check in I was told I would not be allowed to travel and must rebook in UK. with a return ticket the flight controller seemed indifferent to my pleading I had my SA driving licence proof of residence and proof of purchase of ticket in Durban.

Eventually the emirates stewardess suggested I be allowed on the plane to Dubai but would not be issued with a boarding pass Dubai Durban. By this time I was a nervous wreck imagining being stranded in Dubai penniless.On arrival in Dubai I was greeted by a lovely courtious stewardess who…