Emirates Airlines logo

Emirates Airlines

2.0
238 complaints

Emirates Airlines faces significant customer dissatisfaction primarily related to baggage handling problems (lost, damaged, or delayed luggage), flight disruptions, and unresponsive customer service. Passengers frequently report equipment malfunctions in business class, lengthy refund delays, and poor communication during service failures, with many expressing disappointment given Emirates' premium reputation.

Common Issues

32% (50)
baggageluggagesuitcase
22% (34)
delayedcancellationcancelled
20% (31)
no responsecustomer servicecomplaint
16% (25)
seatfaultybusiness class
10% (16)
refundbookingpayment

Complaints

Emirates Airlines logo

Olga Loghinova

Feb 9, 2015
0

I have complaint about lost property, Iphone 6 ( Gold color, 16 GB, cover of the phone gold color with small white line front and back ) inside the flight Emirates Airlines EK 123 on 23 of January 2015 from Dubai to Istanbul. When we arrived i move from my seat out of the aircraft and i found that i forgot my mobile on the seat and i was back immediately in two minutes and i didnt found.

I asked the cabin crew to check seats and even after cleaning the aircraft they said that nothing found so it is mean stolen. On my way back from Istanbul to Dubai on 3 of February I visit office Lost and Found in Dubai (and in Turkey as well ) but they just apologize.

I sent a lot of emails there and here to Emirates Airlines Team just to double check inside and between the seats ( 35A and 35B Zone D) but…

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ali hussain lilani

Feb 3, 2015
0

I traveled from Tanzania to china bejing with emirates on 3rd jan 2015. When i reached Beijing my luggage did not arrive and I was told to send my forwarding address as i was to travel a lot within china. I gave them the number of my friend who was with me till 7th. There was no tracing of bag as i am a heart patient and all my medicine were in the bag i cut short my trip and returned to dare slam as my all medicine were inside the bag when i reached bejing. I asked at the airport about my luggage they said not yet traced and when my friend returned he again checked. They said one luggage arrived one still missing he took that one bag.

When i inquired in tanzania they said that my bag was traced and forwarded to my friend address i asked them why when I and my friend both are back they…

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Vernon Cox

Jan 29, 2015
0

I would like a reply from Emirates or i will have to think twice about flying with you again.

Emirates Airlines logo

anuj austin

Jan 20, 2015
0

Ahmed was next to me with his cart. To my surprise he refused to give me a glass of water and was requested to wait. Self waited for 45 minutes and raised a second request and finally he agreed to give the glass of water.

Ahmed for the reason for refusing s glass of water, his only explanation was "I am sorry " in a rude manner. Self wanted to raise a complaint in the flight itself. Nenad offered no assistance in doing so. In fact he acted like a tug requesting me to come to a corner to talk and he refused to give any more further details of his junior staff.

Basically it was clear from his act that passengers were given no respect. They were just treated like asylum seekers. Self Emirates is following air india the way they treat their eco class passengers.

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