Enterprise Rent-A-Car

Subject: Formal Complaint Regarding Unfulfilled Vehicle Reservation – Confirmation #1680626707

Dear Enterprise Customer Service,

I am writing to express my deep dissatisfaction with my recent rental experience involving reservation confirmation number 1680626707, booked on Friday, August 2, 2025, for pickup at your Hurstbourne Lane, Louisville location.

At 2:19 PM on the 2nd, I received an email confirming my reservation for a Luxury vehicle. However, when I arrived at the branch the following day, I was informed that the reserved vehicle was not available—and, more troubling, never was. The representative assisting me admitted that he had already informed the Corporate Rental Department the previous day that no such vehicle was on-site. Yet, no one from Enterprise reached out to inform…

I would give them 0 stars if I had the choice. This company’s employees are scam artists. Someone had hit my car and while my car was being repaired I was using a rental car through Enterprise and they charged me with a deposit and extra insurance.

But I shouldn’t have to pay anything it wasn’t my fault for this accident I wasn’t even in my car when the accident happened! Then a week later they tried to charge me $200 on my card. But I didn’t have enough in that account.

Last Friday I get 3 texts and 2 voicemails through Enterprise to take care of my balance. Then I get 3 emails and 2 texts and 2 voicemails yesterday. So now they’re harassing me. My husband gets fed up and call them himself and spoke to a manager named Bryce Bishop.

And was completely unprofessional and seems to me he’s…

ON Sunday 12/10 I rented a truck. I told the representative that I would return the truck in 2 hours but he did not advise me that the store would be closed early. I was not given instructions how to drop the key.

Two hours later I return the truck and the store was closed. I did not see any drop box for the kay. I called enterprise but they were not able to help. I had no choice, leaving the keys in the glove box and lock the truck.

The agent called me next day and told me I would loose my $300 deposit for leaving the key inside the truck. I requested a waiver due that I was not informed about the store closing early or giving instructions how to drop the key.

In summary, the representative neglect informing me that that the store would close early and he did not provide contingencies to…

I was given the run around, today, after making an appt to pick up a vehicle, today. I was contacted by enterprise early, yesterday, scheduling an appt for 3:00, today. I was sent from 1 store to the other , to be told that they had a red camaro available (my son & I were able to make a u turn around the store, in which we didn't see that vehicle on the premises(I've had problems with Enterprise in the past(very disorganized).

TYLER CALLED ME about 10 minutes after I returned home, telling me that he was @ the 1st location, which is closer to my home, so I had my son to take me back to the place, to be told that Tyler was @ the store, further down Veteran's parkway. At that point,I , just,asked my son to , just, drop me back off @ my home.

He had to pick his child up from daycare, as…

I went to Enterprise at 8034 Covington Hwy Lithonia Ga to rent a car. They gave me a corolla vehicle that was damaged at the front fender by the light that was coming loose. I did not accept the car.

I'm not going to let my insurance pay for me to ride around in a damaged rental. I asked if I could get a vehicle that I use which is an suv. They said no because my insurance pay for $30 a day.

They ended up giving me an suv and the light on the vehicle said low fuel. I just barely made it to the gas station before it ran out of gas. It was very scary to ride off the lot with low fuel light on.

I was there waiting from 12:00 to after 3:00. I had to call off work because I would have been late. This is the worse Enterprise experience I have ever had. I will not be renting anymore at…

I reserved a car on their website, for the Madison St, in Chicago store - returning it in Bloomington, Il. At no time during the website reservation did it state that I would need a major credit card NOR did it state that I had to arrive and depart from the same airport.

) We were left stranded in downtown Chicago with all of our luggage and thankfully were able to catch a train to Bloomington. It is unacceptable that it does not state anywhere on their website that you can't use a debit, and that you would need to leave from the same airport.

I will not use them again. Thank you!

I had made a reservation online to pick up a car today at 12pm at the Main St Visalia CA location, I received a phone call at 11am telling me there were no cars available. I then called the Visalia airport location and reserved a car, was given a great deal, and took the time to give an outstanding review, only to receive a call 30 minutes later informing me they had no cars!

This is absolutely ridiculous, I am a real estate agent and need to get to my clients. Your company completely wasted my time and made a difficult situation must worse. Shame on Enterprise! I have been a long time customer and deserve better treatment.

s When I rented a car the last time , which was July 2023, thet rented me a filthy vehicle. I am incredibly disappointed in Enterprise

Unprofessional, rude, and incompetent staff. Reserving a reservation in advance is a joke!!

I can’t even give one star since when do you call a company and leave customer sitting waiting for an answer for over a 35 minutes. I have heard nothing but bogus complaints about enterprise on pleasant street in Fall River mass.

Unfortunately that is what my insurance company uses but I’m pretty sure they are done with the number of complaints. This is a horrible way to run a company and as I look at the complaints it doesn’t look like anything is being done to resolve the issue there are plenty of people out there looking for employment maybe you should find them.

i was told I could not rent a car because i had no family or friends

today sept 6 2023,

this complaint will continue to echo on any platform until resolved, ...including

please notify

John Dunn

Enterprise is commuting FRAUD CUSTOMER SERVICE RENTING OUT CARS THEY DO NOT HAVE ON 2 OCCASIONS I RESERVED A CAR ONLY TO BE TOLD FIRST COME FIRST SREVE. 2 WEEKS AHEAD I RESERVED A CAR NO CAR YET. CUSTOMER SERVICE WILL NOT RESPOND.

My insurance set up a rental while my vehicle is being repaired. My insurance paid for the majority of the fee, I had $10 extra per day out of pocket cost. My credit card was charged twice for the charges for a vehicle I am STILL in.

I have not authorized my card to charged especially when I still have the vehicle. I understood there be would be a charge but at the end of my rental agreement. I also don't have any paperwork in the vehicle, such as contract stating I'm renting this vehicle.

I was told they can run my card because it's on file. " But didn't ask for authorization while I still have the vehicle. On top of this the brakes are horrible. Just because my card is on file doesn't give you the right to run it, when I still have it.

I came to the Enterprise office at 500 S Morrison Blvd Suite B Hammond, LA 70403 on March 9th, 2023 to reserve a 15 passenger van for the dates of June 28,2023 to July 5, 2023. 90 which I have a print out of this confirmation and printed out paper work etc.

I went in to Enterprise office the day before to make sure that everything was still in order because this is not the first time that Enterprise has really put me in a bind for a few years back I had reserved a 15 passenger van to take some youth on a trip and the evening before we were to leave I received a call stating that van was not available.

I very respectively like in this case pleaded my case as per we had all these students already signed up and packed to go-- Well..... 00 and we could no longer afford and thus we were…

Here is the recap here on these experiences with Enterprise along with some recommendations.

-Enterprise needs to fix the Enterprise.com User Experience to get accurate reservations and confirmations near real time. If not, why bother using the online .com if you need to speak to someone locally anyway to confirm availability. Secondly, booking a reservation online using the Enterprise.com portal does matter if there are no vehicles available at or around the pickup location. A perspective customer would need to call local location and wait long times to get confirmation from the local location. The other alternative is to go in person but that would also waste time if no vehicles are available at the one location and the staff at that location cannot look elsewhere. Enterprise is losing…

I waited 2 weeks to get a confirmation of a rental and an appt. I go to pick up the car and they don't have one!!!! They also don't have the size I needed all of a sudden. They are RUDE and unprofessional.

everyone says something totally different than the other. I was rear-ended so my car is in the shop and I have NO VEHICLE! They are more worried about their retail rentals that are full price. THE WORST experience that is still ongoing that I have ever experienced.

I reserved a premium subscription on May 2, 2023 for pickup on July 28, 23 returning August 7, 2023. Called the day before to ensure the vehicle would be there. They did not have my vehicle. Called the customer service call number because the locals would not answer. Never been so upset.

Completely ruined our family vacation. I will NEVER recommend or use this company again. Poor service, rude and inefficient!!!

30 minutes ago NEW DO NOT GO TO THIS LOCATION!!!! THEY WILL STEAL YOUR MONEY OUT OF YOUR BANK ACCOUNT!!! ON TOP OF THAT, THIS GIRL IS RUDE, DISRESPECTFUL, UNPROFESSIONAL AND A DISGUSTING PERSON! THIS WAS THE WROST EXPERIENCE I'VE EVER HAD WHILE RENTING A CAR!

I WILL BE REPORTING THEM TO THE BBB! I HOPE STEALING OUT OF MY ACCOUNT WAS WORTH IT! HANNAH YOU ARE TRASH!!!

I was driving my friends rental car and the car got towed and I've been trying for two months straight to get my stuff back and now the risk manager says that I can't have my stuff back because the car is contaminated. I don't know what to do I've got over $20,000 worth of stuff in there my purse, wallet, car, keys, house keys everything that's important pretty much I'm extremely upset and

I have been trying to find my stuff for two months now I finally find it and the worst. Manager says I can't have my stuff back because the cars contaminated but it's really not and they won't give me any proof of their report or test that they did that it's contaminatedhow do I get my stuff back please help me

I would not recommend this Springfield Enterprise rental car. I'm getting to the point I would not recommend enterprise at all, but this organization was the worse. Other enterprise dealerships have done a better job than this one.

We reserved a jeep weeks in advance for our trip to the beach. We would've had the jeep for a week. We called prior to to reconfirm our reservation and authorization. We were told we were good to go. We are five minutes from the enterprise office and we called to check in And at this point they let us know that they did not have a jeep. They said the customer decided to extend. Why would you take an authorization or Reservation, if this can occur. We drove one hour from our home to come and get the car just to be five minutes away. Oh it won't be here till…

enterprise overcharged me for my rental an they keep sayin it was the bank enterprise charged me for extending my rental then double charged me when i returned the car

I called to reserve a rental car for the weekend Friday-Monday July 7-10. I had just returned a rental the thursday before because of an accident claim. That car was okay that i recieved. Now when I was making my reservation.

I called the local 559 area code Visalia office, because of the guys when i returned the previous car told me that they have a better selection than Tulare did. thats great. So I call Friday morning, and a lady named Christine helped me out and she was very nice.

She actually gave me a few choices of what was available, one of which was a dodge charger, which I really wanted. She said okay, told me roughly the total and that my reservation would be at 3:00pm. I then got a call 3 hours later from Enterprise Visalia and the girl asked about my reservation which i…

Enterprise was supposed to charge Toyota for a rental but instead billed me. They even got me to get a more luxurious car while my car was being serviced. I contacted Toyota dealer and even they were surprised that Enterprise Downey charged me.

I even gave the Downey Enterprise folks a copy of the paperwork so they should have known to bill Toyota. I’d like someone from customer service to contact me regarding this.

STAY AWAY Twice, this company has put me in a very expensive car stating that there are no other vehicles that they can accommodate me with, ensuring i go well over my insurance coverage for rental fees. They ignore phone calls and messages and so do the regional and corporate offices....

are there a influx of calls because all of your customers are mad about getting ripped off??? ID give zero stars if that were an option.

Not even this website is any good. Customers can’t even leave a complaint. I just wrote for about 25 minutes and the website kicked me back out to main page. com

I have a customer here that is a state farm agent that has been sending us business for 30+ years. He recently rented a vehicle on May 19th with Grace from the CHO Enterprise and he returned the on May 22nd when our system went down so he could not get a receipt. He was overcharged on his rental and is looking for a refund. Please reply to this email with a resolution, I CCed Mr. Hess.

His Reservation # that he originally booked is 498146130 with a total of $224.39. His RA # is 953362634 with a total of $530.68. I am using 2.0 so I don’t have access to why he was overcharged. Please look into this and refund him accordingly!

Ted’s email is ted@tedhessagency.com and his phone # is 954-816-2376. Again, please reply with a resolution as soon as possible.

THIS A COPY OF EMAIL SENT TO…

I ended up in a hospital because I was forced to take a very small car and my insurance covered a minute's as vehicle. The guy that waited on me told me. I wouldn't need to pay 17 more dollars per day in order to get the next size of vehicle.

The hospital informed me that I have a inflamed grone due to getting in and out of the vehicle. Mt vehicle is a SUV and when I requested a large vehicle I was denied. Everyone who came while I waited left with a large vehicle and yes race played a part, I'm black and the next 3 people to leave with a vehicle were white.

The records can so what I should have got and what I got. The location I had to go to to pick my vehicle up and the Smug attitude attitude that the representative had when he told me. I needed to pay 17 more dollars in order to get a…

There is always a long wait for them to help you and even when there done doing paper you have to sit and wait for a long time again. There are no cars there and not enough workers there .

I get that there will be a wait sometimes but 30 mins is to long to have to wait for a car you reserved weeks ago . Its every time not just once in a while !

I contacted one of your offices in Las Vegas which is located on Ft Apache Rd. I asked to be picked up to get my reserved car. I was promised I would be picked up to get car b 4PM but no one came so I called 3 times to find out what happened and again I was promised someone would be there before 5.

So no one came and the last time I called the message came on that the office was closed but it was not 5 PM. This is unacceptable to me and it is no way to conduct business. This office is giving your company a bad name if this is the way you do business.

I have dealt with Enterprise for many years and never have I ran into a problem such as this one. Customer service is very much lacking.

The the manager of the Enterprise at flamingo was the worst manager or associate from Enterprise that I have ever dealt with in my life. Unprofessional, try to steal my credit card numbers, and completely lied about the deal the situation that we had from beginning to end.

I had to extend a day and switch my drop off just so I didn't have to see him again. And then when I did that he made sure to not give me back my deposit. I will never never go to Enterprise again say a good word or recommend them to anyone because of that associate and how they do business.

It is with great disappointment that I must bring to your attention the unacceptable experience my wife and I encountered at the Enterprise Branch located at 5860 Wiles Rd Coral Springs, FL, US, 33067. On April 27th 2023, I picked up a rental (Sonata) through Coconut Creek Hyundai dealership, where Nicholas Hernandez escorted me to the vehicle, inspected it, handed me the keys and I signed.

The same day I saw an alert that the car oil was only 2%. On Saturday while my family were leaving church it gave an alert that it needed to be changed and I noticed a screw in the tire necessitating a return to the branch so I called the Branch and Chad said to bring it in they close at 2pm.

We arrived at the branch around 1:20pm and were given a choice of 4 vehicles, Charger, Rav4, Jeep Compass and a…

Lousy customer service- defective car with sun visor flap not working- car knocking at idle

Someone from enterprise called me by phone to arrange swap of vehicle but didn’t leave a contact number or name- I called back that number and a bunch of kids in background

They are incompetent and lazy and plain clueless I never ever wish to do business with enterprise they should sell the company- the pico and La Cienega location in Los Angeles

They gave us a car with an apparent tire problem. No tools in back to fix tire. When called the told us to drive back to get another vehicle. The have to brought to us. We’re so disappointed. Now we are In the middle of no where. This is horrible.

com i am asking for this matter to be looked into and would like to be contacted asap Thank you

Slow service, I asked for a full size suv and got put in a car . Why rent if you don't get what you reserved I will be renting somewhere else after this

Went online and rented a car for the next day Saturday through Tuesday. I got a confirmation number for the rental and thought all was good. NOPE! Ten minutes later I received a call from the local enterprise office that there are no cars available.

How can this be if I got a confirmation number!? Enterprise is a very big company, shouldn't they have the technology to track inventory in real time. Seriously, they know when your 5 minutes late for a return! Asked them to make it right and find a car.

They said that all they had was one luxury car on the lot. I asked them to offer that car at the pice I was offered in the original rental, since this was a mistake on enterprises side. They said No!

They will not do that. They said it's my problem since I was trying to rent a car with short…

As my boyfriend and I went to pick up a car a woman at the Aberdeen location named Alexa was noticeably flirting with my boyfriend and intentionally turning around picking things up off the floor with her tight pants on and looking back and apologizing. I get sex sells but where is the business ethics?

Do not rent from this company-they used to be reputable, but since the acquisition of National, they’ve gone way downhill. They use the last four digits of a VIN to identify your rental. If they have another car with the same last four digits, they will confuse you with another rental and make your life absolutely miserable trying to straighten out their error. Go somewhere else!

Its not right n I've been a customer for over 10years.

I have an issue with my rental car and been hung up on twice while asking who I can call to fix it.

I am writing to express my disappointment with my recent rental experience with your company. I have been a loyal customer for years and have always had pleasant experiences when renting from Enterprise. However, my most recent rental has left me feeling taken advantage of and uneasy about continuing to do business with your company.

Upon flying in from Florida this week, I was charged over $1000 for a rental car. When I expressed my concerns about the high rate, I was told that it was because of spring break. However, I have rented cars in the past during spring break and have never been charged such an exorbitant amount. I find this to be inaccurate and dismissive.

As a loyal customer, I have always been impressed with the level of service and respect that I have received from…

They charged me a daily rate instead of the weekly I requested. I was ridiculed laughed at and my rental was taken from me. I was treated less than a human being. They took my dignity. I am devastated. I wanted to pay for another week and continue business with enterprise.

I was going to make the payment yesterday when I took the vehicle in because the tire had a slow leak, the representative at indianapolis airport location Vanessa berated me, belittled me and laughed with her coworkers about not renting to me again. I didn't understand what she was saying but I did not argue.

I paid $60 for an Uber to get home. What do I do now where do I go from here. When I responded to this email they didn't answer my questions only rudely stated that my rental was late. I asked the amount due…

My insurance company made a reservation for 4:30 yesterday with enterprise. We had an accident going down the interstate. We called the tow truck and also kept calling enterprise to have them pick us up from off the side of the highway but couldn't get anyone to answer and once we did they said they didn't have any cars left after having already made a reservation.

We were stranded on the side of the interstate for 3 hrs then had to walk to a hotel

Was renting a car from Enterprise and the employee was rude and hate full.

I'm a 4 decade customer of Enterprise and disappointed at the horrific service that the company has provided. I rented a 2021 Kia Soul vehicle from the San Luis Obispo, CA location going to Los Angelos, CA on Wed 26 October 2023.

And the Kia's Soul's car engine caught fire while driving, and fortunately, no personal injuries - but definitely traumatized by this event. I had about 30 seconds to get out of the car after I pulled over and just barely getting myself out before car was fully engulfed on flames and had to leave all of my personal belongings to burn. Car was totaled.

The horrific service is the lack of transparency of this process as it has been told to me in following up with the Enterprise and Car Manufactures investigation in to what caused this engine fire. Everything has…

Their roadside assistance place is a joke took over 12 hours to get a tow truck cost me a day of my time waiting to get a replacement rental because roadside assistance said leave the key enterprise said take the key in enterprise said I should’ve left the key don’t know if I’ll ever use this damn company again

Enterprise Rent-A-Car 1360 Bardstown Rd, Louisville, KY 40204 Just canceled my rental car last minute stating that no one has brought any cars back and the do not have any rental available. Good way to leave a person stranded. Very unprofessional.

Terrible customer service.

On Friday, March 3rd I had reservations to pick up a rental at Maple Ave Enterprise in Zanesville, OH. I had the confirmation Email and had also verified it with customer service. I arrived at 4 pm to location and was told by "A" I would have to pay $40 more, and I was getting economy instead of Mid size.

He then told me I would have to bring it back a day early also. I responded calmly, and said "so you're telling me, I have to pay $40 more and I'm being downgraded to economy and I have to bring the car back a day early?

And he flat out had no care of how ridiculous this was since my reservations had been made and I was quoted a much lower rate. He also said that I had to pay more for economy because people wanted smaller cars due to gas prices.

I then told him I was calling customer…

I waited 3 hours for roadside service only to find out the battery is dead and will not hold a charge. Now I’m told it will be 6 hours before they can deliver a replacement car. 9 hours without a car is totally unacceptable.

Time to change rental agencies.

on Thursday, March 9th at approximately, 730am the rental car quite running. it just stopped, I was in an area of high truck traffic. i called the original rental office in Dothan,Alabama. I told them the problem. They said I needed to contact roadside service.

For some reason there fingers were broken? after contacting roadside assist. 00. I sat there for ,8 hrs before someone made a decision. I missed my Dialysis treatment and radiation treatments. I am 77yrs old and a 100 % disabled veteran.

i have 3 types of cancer. i hope I donot have to take further action. 850,624,o499